PFAC as Consultant to Hospital Initiatives
|
|
- Beverley Webster
- 5 years ago
- Views:
Transcription
1 4th Annual Patient and Family Advisory Council Conference Strengthening Patient and Family Engagement in Massachusetts Hospitals PFAC as Consultant to Hospital Initiatives Lois Erhartic, Colleen McCauley, Linda S. Melillo, Caroline Moore Objectives: Appraise the advantages and drawbacks of PFAC consultation services Describe a strategy to generate real-time patient and family feedback in the in-patient setting Identify how a multidisciplinary work group can explore and resolve patient transition issues Provide input and discusse themes in collaboration with Marketing Departments for multiple avenues of promotion/advertising materials Thursday, June 23, 2016 Sheraton Four Points Norwood, MA 1
2 PFAC as Consultant to Hospital Initiatives Colleen McCauley, PT, DPT, NCS Linda S. Melillo, MA, MS, CPHRM, CPXP 4th Annual PFAC Conference bit.ly/pfac2016 2
3 Spaulding Cape Cod Patient & Family Advisory Council Representatives from both Inpatient and Outpatient for both patients, family members, and staff In 2014 made changes to all of our charter documents As a group searching for a different way to have a greater impact upon hospital functions 4th Annual PFAC Conference bit.ly/pfac2016 3
4 Spaulding Cape Cod Patient & Family Advisory Council Past 2 years focus on educational and marketing materials Working as a consultant body has allowed a greater impact of our committee within the hospital setting getting the most bang for our buck Provides members with satisfaction of participation at a hospital wide level vs. committee level 4th Annual PFAC Conference bit.ly/pfac2016 4
5 Why are we the best committee to provide this information? Patient experience Patient/family friendly language Visual layout/presentation of information Removing extraneous/overwhelming information 4th Annual PFAC Conference bit.ly/pfac2016 5
6 Benefits of Patient and Family Perspective Loss of Independence Fears Lack of familiarity with hospitals Lack of understanding with healthcare systems Unique view of intended audience Interpretation of materials from intended audience 4th Annual PFAC Conference bit.ly/pfac2016 6
7 Areas of Consultation Marketing Admission information Website Inpatient Educational Materials Discharge Planning Information 4th Annual PFAC Conference bit.ly/pfac2016 7
8 Sampling of Materials Patient Safety Guide Strength Books Pediatric Calendar Patient Guide Sexual Function Education Sheet Diabetic Teaching Materials Environmental Services Signage Patient Bulletin Boards Patient and Family FAQs information Website Design 4th Annual PFAC Conference bit.ly/pfac2016 8
9 4th Annual PFAC Conference bit.ly/pfac2016 9
10 Pros and Cons Pros Larger Voice Valued Voice Unique Experiences Tangible Impact Cons Not always able to follow the flow of information Delayed turn Decreased ownership of projects Broad Range Perspective 4th Annual PFAC Conference bit.ly/pfac
11 PFAC as Consultant to Hospital Initiatives Caroline Moore, MPH 4th Annual PFAC Conference bit.ly/pfac
12 Advisor Rounding at Beth Israel Deaconess Medical Center 4th Annual PFAC Conference bit.ly/pfac
13 How we got started in 2015 November November 18 Jan - April Explore models of Advisor Rounding April - June Generate leadership buy-in; establish units for pilot June - Aug Create volunteer role; select / invite/ screen Advisors Aug - Nov Design and implement training; design data tool Meet with unit directors and staff to review plan and schedule 4th Annual PFAC Conference bit.ly/pfac
14 Training Advisors: 3 sessions, 2 hours each Introduction to the project rationale, goals, logistics DHMC video Listening skills, empathy, dealing with challenging communication issues DHMC video Orientation to the units tour, who s who on the floor, precautions, hand-hygiene Rounding coaching: o Entering the room o Explaining who you are and purpose of the visit o Starting the conversation o Responding to complaints o Ending an encounter o Documenting observations and comments o Sharing feedback with unit appropriate staff when necessary, with patient/family permission Add-on session - role plays 4th Annual PFAC Conference bit.ly/pfac
15 BIDMC s Advisor Rounding Pilot Launches! Since November 18, Advisors round individually on three different inpatient floors At start of shift, nurse leader informs advisor which patients should not be visited Shifts are hours (3 4 visits per hour) 225 patient visits in first six months Real time feedback is documented shortly after visit Feedback shared with nurse leaders monthly via summary reports 4th Annual PFAC Conference bit.ly/pfac
16 Web-based form completed on ipad, smartphone, or computer 4th Annual PFAC Conference bit.ly/pfac
17 Monthly summary reports for each floor shared with Nurse Directors 4th Annual PFAC Conference bit.ly/pfac
18 BIDMC Advisor Rounding: 6 Month Outcomes 225 Patients Positive Feedback Negative Feedback 4th Annual PFAC Conference bit.ly/pfac
19 What is one thing that would make the experience on the floor better for you? For people to understand you hand yourself over and give up control... you sign your life away when you come to the hospital. Patient said there could be better communication around discharge status/timing There needs to be better communication between providers to keep stories straight Better communication with him and between medical staff Not being told by the food services person on the phone taking his order that he cannot have something He would rather be told in advance by a nutritionist. We feel like people are not listening to us and keeping us in the loop so better communication would make it better for us. Better use of the white board in his room would help with communication. He said that there should be better communication between attending/specialists and the nurses. He was waiting for a GI Doc to visit but could not get any time frame. Pt said that there should be some way to have an or mass phone call to communicate with family members, updating the patient status after surgery and when coming out of ICU, and possibly notifying when the patient can have visitors. 4th Annual PFAC Conference bit.ly/pfac
20 Examples of other outcomes A patient finally completed her health care proxy after an advisor helped her feel less fearful A chaplain was called to the bedside of a cardiac patient who was near death A patient learned how to use her call button (nobody had taught her how) Another patient got a recliner moved into her room so that she could begin to get out of bed she had been afraid to ask Many friendships were formed between patients sharing rooms as a result of the conversations A housekeeper received a bonus, and advisors successfully advocated her when she had an HR issue A Patient Care Technician received a prestigious BIDMC award after receiving more special mentions than any other provider BIDMC leaders are taking notice and seeking information and data from the project 4th Annual PFAC Conference bit.ly/pfac
21 Outcomes Naromie Caidor, Farr 6 4th Annual PFAC Conference bit.ly/pfac
22 Lessons Learned Thoughtful advisor selection is critical! Advisors had to become comfortable with going deeper in conversation to elicit actionable feedback Patient/families are generally curious, accepting, and grateful Negative feedback and complaints are rare but clear themes are emerging: Communication Environmental concerns Care transitions Advisor rounding has not been disruptive on the floors but familiarity of floor staff took time Special Mentions have led to bonuses, awards, and other recognition Advisor rounding is resource-intensive Increase awareness leads to requests for information, data and introducing new floors 4th Annual PFAC Conference bit.ly/pfac
23 PFAC as Consultant to Hospital Initiatives Lois Erhartic 4th Annual PFAC Conference bit.ly/pfac
24 About Saint Anne s Hospital 175 bed community hospital Service areas include Southeastern Massachusetts and Rhode Island 750 physicians and advanced practice professionals, 50 specialists, 150 PCPs Core Values Compassion Accountability Respect Excellence Stewardship 4th Annual PFAC Conference bit.ly/pfac
25 Formation of our Transitions Workgroup Patient transitions were a recurring theme in PFAC discussions Concerns and problems with transitions within the hospital, between home and hospital and from hospital to the next level of care Scope of the problems suggested solutions could best be found and implemented with a multidisciplinary workgroup 4th Annual PFAC Conference bit.ly/pfac
26 Composition of the Workgroup (25 members) PFAC members with recent experience with patient transitions Local Skilled Nursing and Rehabilitation Facilities Emergency Medical Services Liaison from PrimaCARE Saint Anne s physician partner Hospital Members Nursing staff (orthopedics, medical, telemetry, intensive care) Emergency Department Case Management Pharmacy Palliative Care NICHE (Nurses Improving Care for Healthsystem elders) Professional Practice Research and Development Clinical Integration and Outreach Student, DNP (Doctor of Nursing Practice/ Nurse Practitioner) 4th Annual PFAC Conference bit.ly/pfac
27 Initial Determinations The purpose of the group was established: To improve the effectiveness of patient care transitions as guided by patients and their families The group would be a workgroup not a discussion group Smaller problems (low hanging fruit) would be identified and acted upon first Larger issues would be unraveled as they revealed themselves The group would meet monthly with the expectation that work would be done during each month to move us closer to our solutions A PFAC member was appointed co-chair 4th Annual PFAC Conference bit.ly/pfac
28 Agenda for First Meeting Brainstorm a list of all the possible transition points Identify some key concerns Person to contact was not well defined, current or consistent leading to frustration for family members Advance directives were hard to find or absent, and not well understood by physicians and staff Discharge information is overwhelming, not patient specific, and difficult for families and patients to understand Patients/family members are unclear as to role of a hospitalist and their interface with outpatient care providers Recognize and accept that the foundation for the work of improvement comes from the patient and families perspective Healthcare staff and physicians were hearing the families perspectives clearly for the first time! 4th Annual PFAC Conference bit.ly/pfac
29 Outcomes after First 6 Months Eliminated confusion about person to contact Investigated how person is identified in the electronic record Now allow staff nurses to change person to contact so that it is current and accurate for this care episode Created new hospital position - Coordinator of Clinical Integration and Outreach This person follows up on advance directives/ health care proxies to make sure they are current, accurate and easy to find Staff education on this topic has been initiated and will continue 4th Annual PFAC Conference bit.ly/pfac
30 Outcomes after First 6 Months (continued) Addressed patient and family confusion about the role of a hospitalist by creating a hospitalist FAQ document available for hand out and on our website Explored patient/family frustration with multiple repeat questioning by nursing staff Triage nurse in ED now explains that questions will be repeated to soften the experience Inpatient RNs provided with a suggested script, I have ED information but I want to review it to make sure we have everything Patients are showing appreciation of this approach and it seems to be helping with the frustration 4th Annual PFAC Conference bit.ly/pfac
31 Outcomes after First 6 Months (continued) Developed medication information folder Two versions are being trialed: a checklist version and a fill in version Medication information was simplified to facilitate patient comprehension Folder will be used throughout inpatient stay and sent home with patient upon discharge 4th Annual PFAC Conference bit.ly/pfac
32 Outcomes after First 6 Months (continued) Subgroups were formed to address: Time from discharge decision to actual discharge, and how to streamline and clarify what is most important and relevant to the patient Compassionate communication skill development for staff Transition to Skilled Nursing Facilities 4th Annual PFAC Conference bit.ly/pfac
33 General Lessons Learned Patient/family problems can best be resolved when healthcare professionals approach the issues from the patient/family perspective Small changes made quickly maintain momentum and inspire confidence that work is getting done 4th Annual PFAC Conference bit.ly/pfac
Patient & Family Advisory Council (PFAC)
THURSDAY, JUNE 23, 2016 SHERATON FOUR POINTS NORWOOD, MA 4 TH ANNUAL Patient & Family Advisory Council (PFAC) CONFERENCE Strengthening Patient and Family Engagement in Massachusetts Hospitals THANK YOU
More informationInvolving Patients and Families to Improve Care Transitions
Involving Patients and Families to Improve Care Transitions Julius Yang, MD, PhD Director of Inpatient Quality Sarah Moravick, MBA QI Project Manager 1 Overview of Today s Discussion 1. BIDMC s burning
More informationLawrence General Hospital. Annual Report Patient and Family Advisory Council
Lawrence General Hospital Annual Report Patient and Family Advisory Council October 1, 2014 through September 30, 2015 PFAC Contact: Theresa Sievers, MS, RN, CPHQ, CPHRM One General Street Lawrence, MA
More informationPatient Family Advisory Council
Patient Family Advisory Council Conception, Inception, Implementation and Growth 2013-2017 Jackie Levin RN, MS AHN-BC, NC-BC Patient Experience Jefferson Healthcare 2 3 Jefferson Healthcare Medical Center
More informationBEDSIDE REGISTRATION CAPE CANAVERAL HOSPITAL
Publication Year: 2004 BEDSIDE REGISTRATION CAPE CANAVERAL HOSPITAL Summary: Cape Canaveral hospital implemented a streamlined bedside registration process in order to reduce the time patients spent waiting
More informationReducing Readmission Case Stories Discussion of Successes
Reducing Readmission Case Stories Discussion of Successes University of California, San Francisco Maureen Carroll RN, CHFN Transitional Care Manager Heart Failure Program Coordinator UnityPoint Cedar Rapids
More informationUTILIZING LEAN MANAGEMENT PRINCIPLES DURING A MEDITECH 6.1 IMPLEMENTATION
UTILIZING LEAN MANAGEMENT PRINCIPLES DURING A MEDITECH 6.1 IMPLEMENTATION II UTILIZING LEAN MANAGEMENT PRINCIPLES DURING A MEDITECH 6.1 IMPLEMENTATION EXECUTIVE SUMMARY Healthcare may be the only industry
More informationSouth Shore Hospital, S. Weymouth, MA
South Shore Hospital, S. Weymouth, MA 2017 Patient and Family Advisory Council Annual Report Form The survey questions concern PFAC activities in fiscal year 2017 only: (July 1, 2016 June 30, 2017). Section
More informationUsing the Voice of the Customer to Inform Marketing Efforts
Using the Voice of the Customer to Inform Marketing Efforts Agenda Marketing s Role Overview of Experience Mapping MD Anderson case study Tools for Implementation Purpose Marketing must differentiate itself
More informationMay 10, Empathic Inquiry Webinar
Empathic Inquiry Webinar 1.Everyone is muted. Press *6 to mute yourself and *7 to unmute. 2.Remember to chat in questions! 3.Webinar is being recorded and will be posted on ROOTS Portal and sent out via
More informationLeveraging the Accountable Care Unit Model to create a culture of Shared Accountability
Leveraging the Accountable Care Unit Model to create a culture of Shared Accountability How we improved Patient Safety and Quality Outcomes at Northwest Hospital Our Journey to Shared Accountability Implementation
More informationSection 1: General Information
2017 Patient and Family Advisory Council Annual Report Form The survey questions concern PFAC activities in fiscal year 2017 only: (July 1, 2016 June 30, 2017). Section 1: General Information 1. Hospital
More informationHome Health Timely Care Value Stream Mapping Event
1 Home Health Timely Care Value Stream Mapping Event Proactive Strategies for Fall Prevention November 7 & 8, 2012 Laura McNicholl, MS, RN-BC, CNS-BC; Mary Gibbons, MSN, RN, NE-BC Patient Falls-IFOH A
More informationDrivers of HCAHPS Performance from the Front Lines of Healthcare
Drivers of HCAHPS Performance from the Front Lines of Healthcare White Paper by Baptist Leadership Group 2011 Organizations that are successful with the HCAHPS survey are highly focused on engaging their
More informationUsing Patient and Family Centered Care Fundamentals in Establishing an Office of Patient Experience
Using Patient and Family Centered Care Fundamentals in Establishing an Office of Patient Experience Presenters: Keith Gran, CPA, MBA, Chief Patient Experience Officer Molly Dwyer-White, MPH, Administrative
More informationSession 92AB Improving Patient Experience and Outcomes Using Real-Time Care Rounding Technology
Prepared for the Foundation of the American College of Healthcare Executives Session 92AB Improving Patient Experience and Outcomes Using Real-Time Care Rounding Technology Presented by: Sue Murphy Alison
More informationHCFA Suggested 2014 Patient and Family Advisory Council Annual Report Template
HCFA Suggested 2014 Patient and Family Advisory Council Annual Report Template Hospital Name: Beth Israel Deaconess Hospital -Needham Date of Report: 10/13/14 Year Covered by Report: October 2013- October
More informationPatient Experience Strategy
Patient Experience Strategy Published: June 2017 Find us online at cornwallft 1.Introduction At Cornwall Partnership NHS Foundation Trust (CFT) we believe in delivering high quality care. We care deeply
More informationHospital Admission: How to Plan and What to Expect During the Stay
Family Caregiver Guide Hospital Admission: How to Plan and What to Expect During the Stay Admission to the hospital can happen in various ways. You family member may be treated in the Emergency Room (ER)
More informationPatient- and Family-Centered Care
Patient- and Family-Centered Care 1 Patient- and Family-Centered Care: PFCC PFCC is a Strategic Goal for Johns Hopkins Medicine and Suburban Hospital Suburban is dedicated to becoming the area leader in
More informationTerri D. Nuss, MS, MBA Vice President, Patient Centeredness Baylor Health Care System HCAHPS PUBLIC TRUST
Terri D. Nuss, MS, MBA Vice President, Patient Centeredness Baylor Health Care System HCAHPS PUBLIC TRUST Best in Class, Best in Industry. To be trusted Zagat AAA 5-Star Diamond Awards First Class Siskel
More information2016 Patient and Family Advisory Council Annual Report
2016 Patient and Family Advisory Council Annual Report Hospital Name: New England Baptist Hospital (NEBH) Date of Report: September 22, 2016 Year Covered by Report: October 1, 2015 September 30, 2016 Year
More informationA Partnership for Safety: Staff and Family Collaboration in Reducing Never Events
A Partnership for Safety: Staff and Family Collaboration in Reducing Never Events Maria Fareri Children's Hospital at Westchester Medical Center, Valhalla, NY July 25, 2016 1 Today s Speakers Linda Hurwitz,
More informationICU Mission Statement
Public Hospitals Authority Commonwealth of The Bahamas PRINCESS MARGARET HOSPITAL INTENSIVE CARE UNIT FAMILY & VISTOR INFORMATION ICU Mission Statement Providing skilled compassionate care through teamwork
More informationIT ALL STARTS WITH YOU
Email: jo.curtis@nhs.net IT ALL STARTS WITH YOU Tell us about your experience Help us improve NHS services This guide takes you through the different ways you can tell the NHS about your experiences, so
More informationCreating the New Care Design L2. George Kerwin, CEO Patient of Bellin Health Bellin Health Team. Objectives
Creating the New Care Design L2 George Kerwin, CEO Patient of Bellin Health Bellin Health Team Objectives Identify the five views of the Production System necessary to Create a Connected Personal Experience
More informationThe Process Innovation Center at CHOP: An Inside View
The Process Innovation Center at CHOP: An Inside View Harold Strawbridge HIMSS Management Engineering Performance Improvement Task Force, April, 2007 The Children s Hospital of Philadelphia Introductions
More informationNew Hospital Preparedness Integrating Simulation-based Testing and Training
New Hospital Preparedness Integrating Simulation-based Testing and Training Mark Adler, MD Associate Professor of Pediatrics and Director of kidstar Bonnie Mobley, RN, BSN Manager, kidstar Molly Lappe,
More informationOperationalizing PFCC Tiffany Christensen
Operationalizing PFCC Tiffany Christensen PFCC Best Practice: High Impact Story-Telling How do you think this might open the door to considering PFCC important? 1 National Directives Institute of Medicine
More informationHospice is About Hope
McCarthy Care Center Welcome We are honored to serve your loved one during their stay at McCarthy Care Center (MCC), the ideal place for hospice individuals who: Have been at home and need a short-term
More information9/15/2017 THROUGHPUT. IT S NOT JUST AN EMERGENCY DEPARTMENT ISSUE LEARNING OBJECTIVES
THROUGHPUT. IT S NOT JUST AN EMERGENCY DEPARTMENT ISSUE D O N N A C R I M M I N S - B O N N E L L, B S N, M H S M, C P H Q, L S S G B LEARNING OBJECTIVES 1) Define who is affected by inefficiency in throughput
More informationNEW INNOVATIONS TO IMPROVE PATIENT FLOW IN THE ED AND HOSPITAL OCTOBER 12, Mike Williams, MPH/HSA The Abaris Group
NEW INNOVATIONS TO IMPROVE PATIENT FLOW IN THE ED AND HOSPITAL OCTOBER 12, 2010 Mike Williams, MPH/HSA The Abaris Group Outline Page 2 1. Top Innovations ED and Hospital 2. Top Barriers 3. Steps to Eliminate
More informationDISCLOSURE: THIS SPEAKER HAS NO CONFLICTS OF INTEREST, COMMERCIAL SUPPORT, OR OFF LABEL USE TO DISCLOSE. WHY GET INVOLVED?
MENTAL HEALTH ADVOCACY SIMPLIFIED: DISCLOSURE: THIS SPEAKER HAS NO CONFLICTS OF INTEREST, COMMERCIAL SUPPORT, OR OFF LABEL USE TO DISCLOSE. LEARNING OBJECTIVE: Discuss an understanding of how mental health
More informationat OU Medicine Leadership Development Institute August 6, 2010
Effective Patient Handovers at OU Medicine Leadership Development Institute August 6, 2010 Quality and Patient Safety Realize OU Medicine s position with respect to a culture of safety and quality. Improve
More informationCommunity Care Coordination Cross Continuum Care IHC Medical Home Conference September 5, 2012 Des Moines IA
Community Care Coordination Cross Continuum Care IHC Medical Home Conference September 5, 2012 Des Moines IA Peg Bradke, RN, MA Director of Heart Care Services St. Luke s Hospital, Cedar Rapids, IA Session
More informationSession 183, March 7, 2018 Sue Murphy, RN, BSN, MS, Chief Experience Officer, UChicago Medicine
Chief Experience Officer: The New Leader Driving Innovation to Transform Healthcare for Patients, Families and Care Teams Session 183, March 7, 2018 Sue Murphy, RN, BSN, MS, Chief Experience Officer, UChicago
More informationRequest for Proposals: Improving Care Transitions
Request for Proposals: Improving Care Transitions Proposals Due Friday, February 23, 2007 I. Introduction The California HealthCare Foundation is pleased to announce the introduction of the Improving Care
More informationCoordinated Outreach Achieving Community Health (COACH) for Heart Failure Learning Objectives
Coordinated Outreach Achieving Community Health (COACH) for Heart Failure Session C917 October 9, 2015 Colleen Cameron, DNP, FNP-BC Rochelle Eggleton, MBA, BS, RN Susan Spink, BSN, RN-BC Linda Griffin,
More informationFamily Inpatient Communication Survey. Instructions and Instrument
Family Inpatient Communication Survey Instructions and Instrument Purpose: The FICS is a measure of perceived communication by family members of incapacitated patients in the inpatient hospital setting.
More informationSAINT FRANCIS HOSPICE JOB DESCRIPTION
JOB TITLE GRADE Band 3 HOURS OF DUTY REPORTS TO SAINT FRANCIS HOSPICE JOB DESCRIPTION Pemberton Place Support Assistant 37.5 hrs /or part time pro rata Pemberton Place Co-ordinator KEY RELATIONSHIPS Pemberton
More informationHRET HIIN Falls Event
HRET HIIN Falls Event Teach-Back for Falls Safety: Beyond Checking the Box May 11, 2017 1 Welcome and Introductions Erin Craig, MPA Senior Program Manager HRET 2 Upcoming Events HRET HIIN Rural/CAH Event:
More informationMaster of Science in Nursing (MSN) Concluding Graduate Experience (CGE) Handbook
CHAMBERLAIN UNIVERSITY Master of Science in Nursing (MSN) Concluding Graduate Experience (CGE) Handbook Welcome to your MSN Concluding Graduate Experience (CGE). All your previous graduate courses have
More informationNurse to Nurse Handoff Report
Patient Safety Exceeding Expectations Nurse to Nurse Handoff Report 6 Main Why are we here today? Patient Safety is at risk. 3 hour time gap of patients not being seen during report time. The most dangerous
More informationResults tell the story
Sponsor: Discover why leaders at 1400+ hospitals have made this webinar series the #1 HCAHPS education program in America! Results tell the story Webinar Series Faculty: Brian Lee, CSP Founder of CLS David
More informationHow Video Quick Learns and Other Multi-Modal Communication Strategies Can Fast Track the Success of Your Service Excellence Journey
How Video Quick Learns and Other Multi-Modal Communication Strategies Can Fast Track the Success of Your Service Excellence Journey Carol Majewski, RN, MS, MHCDS, Jason Vallee, PhD & Jodi Stewart Beryl
More informationMassachusetts Coalition for Serious Illness Care Committee - As of December 2016
Massachusetts Coalition for Serious Illness Care Committee - As of December 2016 Alzheimer's Association, Massachusetts/New Hampshire Chapter American Cancer Society and the ACS Cancer Action Network American
More informationInterprofessional Model of Care Redesign
Interprofessional Model of Care Redesign Betty Anne Whelan, RN, MSN Project Manager Interprofessional Model of Care redesign Model of Care Review 2013 Summary of Findings( Completed by Professional Practice)
More informationPartnering with Patients: A Bed s Eye View of Safety. Tiffany Christensen
Partnering with Patients: A Bed s Eye View of Safety Tiffany Christensen Where we re going A Hybrid Patient Perspective Current State of PFE Operationalizing PFE using shared language Patient Activation
More informationPeer Review Example: Clinician 4 (Meets Expectations)
Peer Review Example: Clinician 4 (Meets Expectations) RBC- Self and Colleagues: I have observed Jane consistently role modeling team member safety through use of PPE/Goggles/safe patient handling practices,
More information1. He stated he had been treated with the utmost respect and professionalism by (b) (6)
13 OCT 17 NO. OF VETERAN BRIEF STATEMENT OF INFORMATION REQUESTED AND GIVEN: Task # T18-0146 - VA IQ Assignment--Parent Workflow ID 7845600/ Veteran s Inquiry: compliments: stated he is a Vietnam Veteran,
More informationUsing Lean Principles to Decrease Outpatient Registration Wait Times. It s a Journey not a Destination
Using Lean Principles to Decrease Wait Times It s a Journey not a Destination 533 Bed Acute Care System 461 Beds at AnMed Health Medical Center 72 Beds at AnMed Health Women s and Children's Hospital 45
More informationPreparing Members of a Patient and Family Advisory Council Allison Chrestensen, Project Coordinator at Duke University Health System Tiffany
Preparing Members of a Patient and Family Advisory Council Allison Chrestensen, Project Coordinator at Duke University Health System Tiffany Christensen, Performance Improvement Specialist, NC Quality
More informationIs Your Health Care System Conversation Ready?
December 10, 2013 1:30-2:45 PM ET Is Your Health Care System Conversation Ready? IHI Forum: Workshop C20 Christina Gunther- Murphy and Kelly McCutcheon Adams, IHI Directors Disclosures 2 Christina Gunther-Murphy
More informationThe presentation will begin shortly.
The presentation will begin shortly. The content provided herein is provided for informational purposes only. The views expressed by any individual presenter are solely their own, and not necessarily the
More informationCondition Help (H) Making the Hospital a Safe Place for Patients. Cindy A. Liberi Center for Quality Improvement and Innovation at UPMC
Condition Help (H) Making the Hospital a Safe Place for Patients Cindy A. Liberi Center for Quality Improvement and Innovation at UPMC UPMC at a Glance Premier health system in western Pennsylvania (PA)
More informationDial Code Grey Pip3 Male Side This Is The Head Nurse
Dial 77 88 Code Grey Pip3 Male Side This Is The Head Nurse By Janet Ferguson, PMHCNS-BC, Associate Director Behavioral Health Nursing, and Donna Leno-Gordon, RNMS, MPA, Director Behavioral Health Nursing
More informationPATIENT EXPERIENCE A UNIVERSAL TRUTH
PATIENT EXPERIENCE A UNIVERSAL TRUTH T I F F A N Y C H R I S T E N S E N - P E R S O N / P A T I E N T J O A N N E W A T S O N - P E R S O N / P H Y S I C I A N IN OUR SESSION, ATTENDEES WILL HAVE OPPORTUNITIES
More informationChapter 8: Teamwork and Leadership. Copyright 2012 Wolters Kluwer Health Lippincott Williams & Wilkins
Chapter 8: Teamwork and Leadership Types of Health Care Teams Administrative Medical emergency Hospital patient care Physician s office Outpatient care Definition of a Team Team Composition Two or more
More informationImproving HCAHPS with a Culture of Quiet St. Francis Hospital (Puget Sound)
Improving HCAHPS with a Culture of Quiet St. Francis Hospital (Puget Sound) Problem: Surveys showed that the noise level made it difficult for patients to rest. Innovation: Implemented a culture of quiet.
More informationPATIENT AND PHYSICIAN ENGAGEMENT IN VALUE-BASED CARE
PATIENT AND PHYSICIAN ENGAGEMENT IN VALUE-BASED CARE INNOVATION IN CHANGING HEALTHCARE MODELS Alison Tothy, MD University of Chicago Medicine and Biological Sciences TRADITIONAL MAPPING TRENDS WITH INCREASING
More informationDeeper Dive on Team Roles: Part 2
Deeper Dive on Team Roles: Part 2 Moderator: Nicole Van Borkulo, MEd, Qualis Health Speakers: Catherine Dower, JD, Associate Director of Research, Susan Chapman, PhD, RN, and Lisel Blash, Senior Research
More informationPatient and Family Advisory Council Annual Report
Patient and Family Advisory Council Annual Report October 1, 2014 September 30, 2015 PLANNING St. Elizabeth s Medical Center (SEMC) developed a Patient and Family Advisory Council (PFAC) Plan and Bylaws
More informationCAReand PFAC: How patient input helped BIDMC s Communication, Apology, and Resolution program to succeed
CAReand PFAC: How patient input helped BIDMC s Communication, Apology, and Resolution program to succeed Health Care For All PFAC Conference May 14, 2014 BIDMC s PFAC Started in 2010 Composition: 17 patient/family
More informationA S S E S S M E N T S
A S S E S S M E N T S Community Design Assessment This process was developed to aid healthcare organizations in taking the pulse of their community prior to the start of capital improvement projects. A
More informationED Facility Design and Informatics. Disclosure Information. Stock Ownership Forerun. Objectives. A Must Have Book. Estimating Treatment Spaces
ED Facility Design and Informatics Cambridge Health Alliance Harvard Medical School Cambridge, MA Disclosure Information Stock Ownership Forerun Objectives A Must Have Book! Review planning considerations
More informationImproving the Discharge Process through Better Patient and Family Engagement
Improving the Discharge Process through Better Patient and Family Engagement T A N Y A L O R D P H D, M P H D I R E C T O R, P A T I E N T A N D F A M I L Y E N G A G E M E N T A H A H R E T H E N P F
More informationPatient sentiment report. An analysis of 7 million physician reviews
2018 Patient sentiment report An analysis of 7 million physician reviews INTRODUCTION Healthcare consumerism has compelled physician practices, hospitals and health systems to reorient their care models
More informationThe Four Pillars of Ambulatory Care Management - Transforming the Ambulatory Operational Framework
The Four Pillars of Ambulatory Care Management - Transforming the Ambulatory Operational Framework Institution: The Emory Clinic, Inc. Author/Co-author(s): Donald I. Brunn, Chief Operating Officer, The
More informationImproving the Patient Experience from Admission to Discharge. Yvonne Chase Section Head Patient Access & Business Services Mayo Clinic Arizona
Improving the Patient Experience from Admission to Discharge Yvonne Chase Section Head Patient Access & Business Services Mayo Clinic Arizona A Clear Priority SOURCE: A REPORT ON THE BERYL INSTITUTE BENCHMARKING
More informationKatherine Schneider, MD, MPhil Senior Vice President, Health Engagement July 29, 2011
Accountable Care: Health System View CHC Best Practices Forum Katherine Schneider, MD, MPhil Senior Vice President, Health Engagement July 29, 2011 Who we are Southeastern New Jersey s largest health system
More informationA BETTER WAY. to invest in employee health
A BETTER WAY to invest in employee health A BETTER WAY to take care of business Rely on A BETTER WAY Manage costs Invest in employee health Build the future 2 May 9, 2013 Kaiser Permanente 2012. All Rights
More informationMinistry of Health Patients as Partners Provincial Dialogue Event Summary Two Day Annual Event
Ministry of Health Patients as Partners 2015 Provincial Dialogue Event Summary Two Day Annual Event Contents Executive Summary... 2 Introduction... 3 Dialogue Overview... 5 Experiences with Patient- and
More informationImplementing Health Coaching
Implementing Health Coaching Presented by: Amireh Ghorob, MPH Adriana Najmabadi Camille Prado UCSF Center for Excellence in Primary Care IHI Summit 2014, Washington DC March 10, 2014 Session: L9 These
More informationMedical Assistants: Embracing New Roles
Summit 2011 LEARN SHARE TRANSFORM Medical Assistants: Embracing New Roles Bowdoin Street Health Center/ Beth Israel Deaconess Medical Center Fran Azzara, BSN, MPH Operations Manager Session 1C March 7,
More informationCritical Care, Critical Choices: The Case for Tele-ICUs in Intensive Care
Critical Care, Critical Choices: The Case for Tele-ICUs in Intensive Care April 29, 2011 Waltham, MA Presented by Lisa Payne Simon, MPH Cheryl H. Dunnington, RN, MS 1 FAST Initiative Overview 2004-2010
More informationTake ACTION: A Collaborative Approach to Creating a Culture of Safety
Take ACTION: A Collaborative Approach to Creating a Culture of Safety Heidi Boehm, MSN, RN-BC, Unit Educator Steven P. Kellar, BSN, RN, Unit Educator Joann L. Moore, RPh, Medication Safety Coordinator
More information3 great health plans Which UniCare plan is right for you?
Basic Plan PLUS Plan Community Choice Plan 3 great health plans Which UniCare plan is right for you? 3o UNICARE STATE INDEMNITY PLAN COMPARE OUR PLANS Benefits effective July 1, 2018 Which UniCare option
More informationCare Redesign: Budgeted Episodes for Total Knee Replacement
Care Redesign: Budgeted Episodes for Total Knee Replacement Wade Johannessen, PhD Director, Sg2 Allen Marsh Ortho/Neuro Service Line Director CaroMont Health October 13, 2011 Chicago London www.sg2.com
More informationQuality Improvement Project Control Report Out
Quality Improvement Project Control Report Out Prince County Hospital Surgery Floor Lean Project July 10th, 2014 Define Health PEI s ELT ( Executive Leadership Team ) identified the service areas throughout
More informationBenefits of Tele-ICU Management of ICU Boarders in the Emergency Department
Benefits of Tele-ICU Management of ICU Boarders in the Emergency Department Session #309, February 22, 2017 Michael Ries, MD, MBA, FCCM, FCCP, FACP Medical Director Adult Critical Care and eicu Advocate
More informationPatient and Family Engagement University Hospitals Health System Cleveland, Ohio
Patient and Family Engagement University Hospitals Health System Cleveland, Ohio Chrissie Blackburn, MHA Principal Advisor, Patient and Family Engagement University Hospitals & University Hospitals Cleveland
More informationDischarge from hospital
Page 1 of 9 Discharge from hospital for patients, carers and relative Introduction Welcome to our Trust. This leaflet is about planning to leave hospital (also known as discharge from hospital). Please
More information2017/2018 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario
2017/2018 Quality Improvement Plan (QIP) Narrative for Health Care Organizations in Ontario 3/09/2017 Queensway Carleton Hospital 1 Overview Queensway Carleton Hospital is pleased to present our annual
More informationStrategies to Reduce Readmissions, Sepsis, and Health-Care Associated Infections
C10 This presenter has nothing to disclose Strategies to Reduce Readmissions, Sepsis, and Health-Care Associated Infections David Renfro, MS, RN NE BC Kelly Farnam, BSN, RN Gloria Martinez, MS, RN, NEA
More informationThe Patient Experience Consumer Study 2018: Insights and Opportunities for Action April 26, Improving the Patient Experience
The Patient Experience Consumer Study 2018: Insights and Opportunities for Action April 26, 2018 Improving the Patient Experience Defining Patient Experience - The Beryl Institute Who We Are The Beryl
More informationSustaining Improvements in Pediatric Critical Care Outcomes: Toolkit for a Structured Approach
Sustaining Improvements in Pediatric Critical Care Outcomes: Toolkit for a Structured Approach INTRODUCTION Target Audience This toolkit is geared toward health care teams who have a basis of quality improvement
More informationINSTITUTE FOR FAMILY-CENTERED CARE 7900 WISCONSIN AVE. SUITE 405 BETHESDA MD PHONE FAX
INSTITUTE FOR FAMILY-CENTERED CARE 7900 WISCONSIN AVE. SUITE 405 BETHESDA MD 20814 PHONE 301-652-0281 FAX 301-652-0186 www.familycenteredcare.org ARE FAMILIES CONSIDERED VISITORS IN OUR HOSPITAL OR UNIT?
More informationSetting the Patient Experience with New Admission Orientation and Point of Care Rounds
Setting the Patient Experience with New Admission Orientation and Point of Care Rounds Setting the Patient Experience with New Admission Orientation and Point of Care Rounds AU Health Patient- and Family-Centered
More informationOrganization Review Process Guide Perinatal Care Certification
Organization Review Process Guide Perinatal Care Certification 2016 Perinatal Care Certification Review Process Guide for Health Care Organizations 2016 What s New? Review process and contents of this
More informationhttps://www.new-innov.com/evaluationforms/evaluationformshost.aspx?data=ilai7qy...
Page 1 of 6 Ambulatory Assessment of Resident [Subject Name] [Subject Status] [Evaluation Dates] [Subject Rotation] Evaluator [Evaluator Name] [Evaluator Status] 1) Was a feedback session held with the
More informationIntegrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures
Integrated Care Condolence Teams for Missing, Injured or Deceased Standards and Procedures Disaster Cycle Services Standards & Procedures DCS SP Respond January 2016 Change Log Date Page(s) Section Change
More informationPediatric Neonatology Sub I
Course Goals Goals 1. Provide patient care that is compassionate, appropriate and effective for the treatment of health problems. 2. Recommend and interpret common diagnostic tests and vital signs. 3.
More informationUnleashing the Power of Patient & Family Advisors. Disclosures. The speaker has no conflicts of interest to disclose 9/15/2017
Unleashing the Power of Patient & Family Advisors Amy Cotton RN, MSN, NEA-BC, CPXP, CPHQ, FAAN Eastern Maine Healthcare Systems Vice President, Patient Engagement & Chief Experience Officer Disclosures
More informationDEMENTIA People with disorders of orientation and memory function in the hospital
DEMENTIA People with disorders of orientation and memory function in the hospital Information for family members and sufferers Preface A hospital specialises in treating acute health problems. This can
More informationAurora will expand its geographic coverage within Wisconsin to achieve its mission to: Aurora Health Care 1991 Strategic Plan
Objectives To describe the 20-year evolution of Aurora Medical Group within Aurora Health Care To identify the cultural characteristics necessary to improve patient access from the patient s perspective
More informationA HOSPITAL SELF-ASSESSMENT INVENTORY
Strategies for Leadership A HOSPITAL SELF-ASSESSMENT INVENTORY Developed by Sponsored by Strategies for Leadership A HOSPITAL SELF-ASSESSMENT INVENTORY Patient- and family-centered care is an approach
More informationLWOT Reduction Plan Success Story: Advocate Trinity Hospital
LWOT Reduction Plan Success Story: Advocate Trinity Hospital Draft Submitted Jan. 6, 2011 Jacquelyn Whitten, DNP, RN Kimberly McIntyre, EdD(c), MSN, RN Julian M. Magdaleno, MS February 19, 2012 The Leaving
More informationPatient and Family Centred Care: A Success Story Thunder Bay Regional Health Sciences Centre
Patient and Family Centred Care: A Success Story Thunder Bay Regional Health Sciences Centre Keith Taylor, Patient and Family Advisor, Co-Chair Patient Family Advisory Council Areas of Focus TBRHSC Overview
More information251 Partner s in Care: One Unit s Journey Toward Patient and Family Centered Care Moore
Partner s in Care: One Unit s Journey Toward Patient and Family Centered Care Deborah Moore, MSN, NE BC Objectives Identify the concepts of Patient and Family Centered Care/Partners in Care Describe key
More informationI. GENERAL INFORMATION
I. GENERAL INFORMATION Our Mission Statement To provide quality healthcare and foster health and wellness. Our Vision Statement Vision Statement: Our Desired Future To be the preferred provider for high
More information