Annual provider survey results 94%
|
|
- Rosemary Carpenter
- 5 years ago
- Views:
Transcription
1 Annual provider survey results December 2017 n =25 1
2 Introduction The provider survey is conducted annually and all registered providers are invited to respond Since March 2012 we have asked a set of core questions in order to track changes in providers knowledge, understanding and opinion of CQC this is the last time we will run the survey in its current form This year s ran between 12 Jan 2 February 2017; we reduced the number of overall questions to 15, focusing on 3 key areas: providers experience of inspection our strategic approach our reports and publications. The results in this report is broken down by the following sectors: adult social care hospitals primary medical services. n =25 2
3 Next steps We have shared these results of this survey with colleagues across CQC to highlight key themes and issues. The results will continue to be used across the organisation to drive improvement in how we work and engage with providers and our stakeholders. The next annual survey will be sent in January 2018 to a sample of our providers. This follows a review during 2017 looking at how we collect data on providers through surveys. We have now combined the following: post-registration survey post-inspection survey annual provider survey Sending the survey to a sample of providers will reduce workload for providers overall and enable us to report results that are representative. n =25 3
4 Breakdown of respondents by sub-sector Supported living 10% (330) Hospice 2% (59) Other 3% (106) Other 2% (58) Primary Dental Services 8% (220) NHS Community Healthcare Service 4% (37) NHS Mental Health Service 2% (16) NHS Hospital Other 3% (32) Independent Acute Healthcare 8% (78) Adult social care (ASC) n = 3327 (up 20%) Primary medical services (PMS) n = 2639 (up 67%) NHS Acute Care 5% (45) Hospitals n = 988 (up 140%) Independent Community Healthcare 24% (225) Community 26% (877) Residential 59% (1955) + 19 General Practice 89% (2361) Independent Hospital Other 37% (339) Independent Mental Health Service 23% (216) Due to the ability of respondents to select more than one sub-sector, the total shown here will equal more than the total of individual responses later in the results 4
5 Breakdown of respondents: rating 1% 1% 17% 9% 3% ASC 1% 9% 10% 5% PMS (only includes the sectors that CQC rates) 14% 9% 7% Hospitals n = % n = % 14% n = % Overall sector numbers: Outstanding 1%; Good 71%; Requires improvement 26%; Inadequate 2% n =25 Overall sector numbers: Outstanding 4%; Good 83%; Requires improvement 10%; Inadequate 3% Overall sector numbers: Outstanding 6%; Good 52%; Requires improvement 38%; Inadequate 4% - 18 Overall sector numbers accurate as of May
6 Bar charts - Key The bar charts depict this year s results, and where available the arrows indicate movement compared to the previous survey results. Movement from last year s result. Direction of arrow denotes increased or decreased percentage 12% n = % 18% 12% Overall sample size Sector PMS 6% Only variations from the previous year s survey results greater than 5% have been displayed on the charts. 70% 12% Rounding: values have been rounded, 84% - 1 7% n = 1652 therefore in some instances may not total 100% 6
7 At a glance: all providers Our strategic approach Response scale % Satisfied Variance from previous survey Overall, how well do you think CQC is doing to encourage health and social care services to improve? % 7% Overall, how well do you think CQC works with partners in the health and social care system to coordinate our work? % No change To what extent do you believe the way CQC regulates is beneficial to the quality of care received by people % Don't know Very poor Fairly poor Satisfactory Fairly well Very well 8% 8% Experience of inspection Response scale % Positive Variance from previous survey Gathering information for the CQC provider information request (PIR) before my inspection helped us to identify areas for improvement % No change The inspection helped us to identify areas of improvement % No change The inspection report provided information that will help us improve our service % No change Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree 7
8 Our strategic approach How would you rate your overall understanding of the approach CQC takes to regulation and inspection? n = PMS Hospital ASC Percentage answering very good / fairly good 8
9 Our strategic approach How would you rate your overall understanding of the approach CQC takes to regulation and inspection? Very low Fairly low Very good / fairly good 3% ASC n = % Hospital 89% n = 918 9% 12% n =25 77% PMS n =
10 Our strategic approach Overall, how well do you think CQC is doing to encourage health and social care services to improve? Very poor / fairly poor Don't know Satisfactory Very well / fairly well 10% 20% ASC 70% n = % 11% n = 7% 60 19% 21% Hospital 65% n = 918 n =25 50% 25% 19% PMS 15% n =
11 Our strategic approach Overall, how well do you think CQC works with partners in the health and social care system to coordinate our work? (e.g. CCGs, local authorities) Very poor / fairly poor Don't know Satisfactory Very well / fairly well 13% 11% 8% 20% ASC 55% n = % 14% 13% 16% 21% Hospitals 50% n = % n = 2636 n =25 47% 22% 18% 14% PMS 11% 5% 11
12 Our strategic approach To what extent do you believe the way CQC inspects and regulates is beneficial to the quality of care received by people? Not beneficial Slightly beneficial Fairly beneficial Very beneficial 7% 12% 35% 46% n = 2956 ASC 10% 8% 15% 5% 6% 34% Hospitals 41% n = % n = 2644 n =25 48% 28% 15% PMS 6% 10% 8% 12
13 Annual Provider Survey Results Your experience of inspection: Gathering information for the CQC provider information request (PIR) before my inspection helped us identify areas for improvement Strongly disagree / disagree Neither agree nor disagree Strongly agree / agree Don't know 7% 10% n = 2347 n = % 70% n = 3005 ASC 11% n = % n = % 18% Hospitals 68% n = 902 n = 49 39% n =25 7% 20% 41% PMS 6% n =
14 Experience of inspection Do you think the prospect of enforcement action is an effective deterrent to encourage compliance? Don't know No Yes 5% 10% 16% 74% n = % ASC 21% 11% 17% 72% n = 917 9% 12% Hospitals 14% 16% 42% 42% n = % PMS 14
15 Experience of inspection The inspection helped us to identify areas of improvement Strongly disagree / disagree Neither agree nor disagree Strongly agree / agree 8% 7% 13% ASC 80% n = % 8% 7% 15% Hospital 76% n = 917 9% n =25 39% 20% 41% 6% PMS n =
16 Experience of inspection The inspection report provided information that will help us improve our service Strongly disagree / disagree Neither agree nor disagree Strongly agree / agree 7% 10% 16% ASC 74% n = % 13% 5% 19% Hospital 69% n = % n =25 50% 25% 24% PMS n = % 16
17 Annual Provider Survey Results Our reports: Were the following CQC reports of interest to your organisation? Aware of the report, and it was of interest to our organisation Not aware of the report, but it would have been of interest Aware of the report, but not relevant to our organisation Not aware of the report, and not relevant to our organisation n = 5974 n = 5908 n = 5864 n = 5888 n = 5758 n = 5822 n = % 41% 29% 23% 28% 35% n = % 34% 12% 6% 13% 21% 5% 12% 8% 10% 36% 42% 41% 26% 50% 42% 39% 40% 14% 11% A different ending (May n = ) 17% 30% 10% 18% 14% 15% Better care in my hands (May 2016) Building bridges, breaking barriers (July 2016) Not seen, not heard (July 2016) Safe data, safe care My diabetes, my care (July 2016) (September 2016) State of Care 2015/16 (October 2016) Monitoring the Mental Health Act in 2015/16 (November 2016) All sectors have been combined for the purposes of this graph 17
18 Annual Provider Survey Results Our reports: Did your organisation take any action to make changes as a result of reading the following reports? 37% 34% 42% Don't know No Yes 13% 14% 17% 13% 14% 14% 16% 15% 43% 35% 40% 47% 37% 50% 52% 41% 44% 51% 46% 37% 48% n = 2202 n = 2345 A different n =25 ending (May 2016) n = 1602 n = 1337 n = 1964 n = 1568 n = 2180 n = 1925 Better care in my hands (May 2016) Building bridges, breaking barriers (July 2016) Not seen, not heard (July 2016) Safe data, safe care (July 2016) My diabetes, my care (September 2016) State of Care 2015/16 (October 2016) Monitoring the Mental Health Act in 2015/16 (November 2016) All sectors have been combined for the purposes of this graph 18
19 Annual Provider Survey Results Our reports: As a result of the changes you made, have there been improvements in care? Don't know No Yes 8% 9% 10% 20% 10% 11% 10% 13% 10% 7% 7% 86% 86% 85% 70% 82% 86% 80% 85% A different n =25 ending (May 2016) n = 1041 n = 1170 n = 619 n = 564 n = 965 n = 673 n = 741 n = 887 Better care in my hands (May 2016) Building bridges, breaking barriers (July 2016) Not seen, not heard (July 2016) Safe data, safe care (July 2016) My diabetes, my care (September 2016) State of Care 2015/16 (October 2016) Monitoring the Mental Health Act in 2015/16 (November 2016) All sectors have been combined for the purposes of this graph 19
20 Key themes: where we are doing well Some key themes emerged from the feedback respondents gave us: Providers told us our approach helps to assure their performance [CQC] ensures providers are all providing appropriate levels of care and a good service and takes action when this is not the case. (ASC, Good) Providers told us that we help them identify improvements It helps to concentrate on each [of the five key questions] we know what to expect in an inspection and in turn [it] improves the quality of care we deliver. (Hospital, Good) Our work is supported by clear and accessible guidance [inspections] provide clear information about where and why improvements are needed. (ASC, Good) Relationship management is key to fulfilling our regulatory functions We have a good working relationship with CQC and I find the engagement meetings we have with them keep me appraised of strategic changes (Hospital, Requires Improvement) 20
21 Key themes: where we need to improve We were told by some providers that our approach was disproportionate to risk enforcement action seems harsh and could be disproportionate to original incidents (Hospital, Outstanding/Good) Providers told us we need to be more consistent 3 surgeries in a single location were assessed in different ways would be more accepting of enforcement if I knew all organisations were measured in same way. (GP, Good) Some providers talked about the bureaucracy involved in regulation Inspectors seem more interested in the quality of red tape than that of the care given it s all about the paperwork (ASC) A number of providers said that we should take more account of provider context The process generates unnecessary stress to an already overstretched and underfunded service. (Hospital) 21
22 How are we taking action in the areas we need to improve? Our approach to risk management and enforcement action o In our Strategy , Shaping the Future we made a commitment to become an intelligence-driven organisation. By using intelligence in our inspection planning and targeting we will be able to target our resources more efficiently on the areas where the need is greatest. o Our inspectors will have a number of sources of data available to them (e.g. CQC Insight) with which to make more informed decisions about levels of risk. Improving the consistency of our approach o We are conducting a review into consistency across our inspection methodology and processes. This will include working with providers to understand more about their experiences of inconsistency. Following this we will make a number of recommendations based on our findings to drive improvement in this area. o We are holding additional learning days with staff as we implement our next phase approach to ensure that consistency is maximised. 22
23 How are we taking action in the areas we need to improve? Reducing the impact that regulation has on providers o We are working closer with partners across regulation and healthcare to reduce the impact of regulation on providers. o In general practice, we have worked with NHS England and the General Medical Council to rationalise the data we ask for through the provider information collection that will be implemented during This means that we are reducing duplication of requests on providers, asking for information once, and using it many times. Understanding the provider context o All people deserve good quality care. During 2017 we completed our comprehensive inspection programme for all the sectors that we regulate. This gave us an unprecedented view of the quality of care in England. Having this knowledge enables us to understand the provider context in a more holistic way. We are able to use this information in an number of ways, including in our national annual report, State of Care. 23
24 Building on where we are doing well Using our independent voice o An overwhelming majority of providers said that they saw improvements as a result of changes made following reading our range of reports. We will continue to use our independent voice to help providers. Strong relationship management o Providers told us that strong relationships with inspectors are key to fulfilling our regulatory functions. As part of our next phase of regulation, we will continue to strengthen this process. Closer relationships with providers will enable us to better understand the local context and the level of risk at a provider. Clear and accessible guidance o We recently made a number of improvements to our provider guidance following an extensive programme of user research. This will ensure that providers are able to find the information they need quickly and that it is written with clarity. 24
Our next phase of regulation A more targeted, responsive and collaborative approach
Consultation Our next phase of regulation A more targeted, responsive and collaborative approach Cross-sector and NHS trusts December 2016 Contents Foreword...3 Introduction...4 1. Regulating new models
More informationCQC Ratings Sheffield CCG Commissioned Services
CQC Ratings Sheffield CCG Commissioned Services Governing Body meeting 3 May 2018 Item 23n Author(s) Sponsor Director Purpose of Paper Grace Mhora, Quality Manager Mandy Philbin, Chief Nurse To provide
More informationA fresh start for registration. Improving how we register providers of all health and adult social care services
A fresh start for registration Improving how we register providers of all health and adult social care services The Care Quality Commission is the independent regulator of health and adult social care
More informationRoyal College of Nursing Response to Care Quality Commission s consultation Our Next Phase of Regulation
General Comments Royal College of Nursing Response to Care Quality Commission s consultation Our Next Phase of Regulation As noted in our response last year to the first part of this consultation exercise,
More informationShaping the future CQC s strategy for 2016 to 2021
Shaping the future CQC s strategy for 2016 to 2021 CQC is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective,
More informationPatient survey report National children's inpatient and day case survey 2014 The Mid Yorkshire Hospitals NHS Trust
Patient survey report 2014 National children's inpatient and day case survey 2014 National NHS patient survey programme National children's inpatient and day case survey 2014 The Care Quality Commission
More informationThe new inspection process for End of Life Care. Dr Stephen Richards GP Advisor - London Care Quality Commission
The new inspection process for End of Life Care Dr Stephen Richards GP Advisor - London Care Quality Commission Our purpose and role Our purpose We make sure health and social care services provide people
More informationHealth Select Committee Care Quality Commission accountability inquiry
Health Select Committee Care Quality Commission accountability inquiry NHS Confederation response, November 2016 About the NHS Confederation The NHS Confederation is the only body to bring together the
More informationJoint framework: Commissioning and regulating together
With support from NHS Clinical Commissioners Regulation of General Practice Programme Board Joint framework: Commissioning and regulating together A practical guide for staff January 2018 Publications
More informationThe state of care in general practice 2014 to Findings from CQC s programme of comprehensive inspections of GP practices
The state of care in general practice 2014 to 2017 Findings from CQC s programme of comprehensive inspections of GP practices Our purpose The Care Quality Commission is the independent regulator of health
More informationSurvey of people who use community mental health services Leicestershire Partnership NHS Trust
Survey of people who use community mental health services 2017 Survey of people who use community mental health services 2017 National NHS patient survey programme Survey of people who use community mental
More informationConsultation on developing approach to regulating registered pharmacies
Consultation on developing approach to regulating registered pharmacies Speaking notes for presentation We have provided these notes for organisations to use when using the consultation on developing approach
More informationPenumbra - West Lothian Supported Living Service Housing Support Service Unit 20 Grampian Court Beveridge Square Livingston EH54 6QF Telephone: 01506
Penumbra - West Lothian Supported Living Service Housing Support Service Unit 20 Grampian Court Beveridge Square Livingston EH54 6QF Telephone: 01506 591 842 Inspected by: Janet Wilson Pauline Cochrane
More informationTHE CHANGING NATURE OF REGULATION IN THE NHS
THE CHANGING NATURE APRIL 2018 CONTENTS Key points 4 1 Introduction 6 2 Overall regulatory framework 8 3 Oversight and regulation of systems and new organisational forms 17 4 NHS Improvement oversight
More informationReview of CQC s impact on quality and improvement in health and social care
Review of CQC s impact on quality and improvement in health and social care April 2017 Contents Foreword... 3 Summary... 4 1. Introduction... 7 2. Are we ensuring high-quality care?... 9 3. Are we encouraging
More informationSouth Central. Operationalisation of NHS England Framework for Responding to Care Quality Commission (CQC) Inspections of GP Practices
South Central Operationalisation of NHS England Framework for Responding to Care Quality Commission (CQC) Inspections of GP Practices NHS England, South Central Operationalisation of NHS England Framework
More informationBriefing note 3 Annex C Generic and demographic final questionnaire for clinical and educational supervisors.
Briefing note 3 Annex C Generic and demographic final questionnaire for clinical and educational supervisors. Question TOPNQ06 How many trainees do you currently act as named supervisor for? 0 1 2 3 4
More informationMaryhill Supported Accommodation Care Home Service Adults Flat 1a & 1b 151 Wyndford Road Maryhill Glasgow G20 8DZ Telephone:
Maryhill Supported Accommodation Care Home Service Adults Flat 1a & 1b 151 Wyndford Road Maryhill Glasgow G20 8DZ Telephone: 0141 945 4085 Inspected by: Jacqueline Young Type of inspection: Unannounced
More informationIndependent Healthcare Regulation. Inspection Methodology
Independent Healthcare Regulation Inspection Methodology March 2018 Healthcare Improvement Scotland 2018 Published March 2018 You can copy or reproduce the information in this document for use within NHSScotland
More informationDiscussion paper on the Voluntary Sector Investment Programme
Discussion paper on the Voluntary Sector Investment Programme Overview As important partners in addressing health inequalities and improving health and well-being outcomes, the Department of Health, Public
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Allied Healthcare Portsmouth Ground Floor, Admiral House, 8A
More informationOverall, respondents generally felt that their regulators were effectively fulfilling the roles
Finding the balance: regulation of NHS Providers January 2015 INTRODUCTION Proportionate, risk based regulation is fundamental to building confidence in the NHS, assuring standards of care for patients
More informationPatient survey report Survey of people who use community mental health services gether NHS Foundation Trust
Patient survey report 2014 Survey of people who use community mental health services 2014 National NHS patient survey programme Survey of people who use community mental health services 2014 The Care
More informationArk Perth & Arbroath Housing Support and Care at Home Housing Support Service The Gateway North Methven Street Perth PH1 5PP Telephone:
Ark Perth & Arbroath Housing Support and Care at Home Housing Support Service The Gateway North Methven Street Perth PH1 5PP Telephone: 01738 446848 Inspected by: Averil Blair Type of inspection: Unannounced
More informationNewham I-QAF. Newham Integrated Quality Assessment Framework
Newham I-QAF Newham Integrated Quality Assessment Framework Background Developed in early 2014 Joint working agreement Newham I-QAF implemented in July 2014 for the older people care homes 2 What is the
More informationThe state of health care and adult social care in England 2015/16 Care Quality Commission 13 October 2016
The state of health care and adult social care in England 2015/16 Care Quality Commission 13 October 2016 The annual State of Care report, out today (Thursday 13 October) reports excellent examples of
More informationGloucestershire Old Peoples Housing Society
Gloucestershire Old People's Housing Society Limited Gloucestershire Old Peoples Housing Society Inspection report Watermoor House Watermoor Road Cirencester Gloucestershire GL7 1JR Tel: 01285654864 Website:
More informationHomecare Support Support Service Care at Home 152a Lower Granton Road Edinburgh EH5 1EY
Homecare Support Support Service Care at Home 152a Lower Granton Road Edinburgh EH5 1EY Type of inspection: Unannounced Inspection completed on: 19 December 2014 Contents Page No Summary 3 1 About the
More informationReview of compliance. The Birth Company The Birth Company Limited. London. Region: 137 Harley Street London W1G 6BF.
Review of compliance The Birth Company The Birth Company Limited Region: Location address: Type of service: London 137 Harley Street London W1G 6BF Doctors consultation service Date of Publication: July
More informationWhat we think about Support for Living Domiciliary Care Agency
What we think about Support for Living Domiciliary Care Agency Easy read report Support for Living Domiciliary Care Agency 8th Floor CP House 97-107 Uxbridge Road London W5 5TL Phone: 02033973035 CQC inspection
More informationTransforming Primary Care
Transforming Primary Care Co-commissioning - a new local way for designing and providing Primary Care Services What will it mean for me and my family? Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Highgate Medical Centre St Patricks Community Centre for Health,
More informationBusiness Plan April 2017 to March 2018
PLEASE DO NOT KEEP THE ORIGINAL OF THIS DOCUMENT OPEN AND LOCKED SAVE A COPY! Business Plan April 2017 to March 2018 1 Contents: Introduction Our plan in summary Part 1 Overview Our purpose, role and values
More informationLondon Borough of Bexley
London Borough of Bexley London Borough of Bexley Inspection report Civic Offices 2 Watling Street Bexleyheath Kent DA6 7AT Date of inspection visit: 20 July 2016 Date of publication: 23 August 2016 Ratings
More informationThe future of Primary Care in Camden? Mansur Quraishi, Primary Care Programme Team Manager
The future of Primary Care in Camden? Mansur Quraishi, Primary Care Programme Team Manager Towards the Vision Establishing a strategic framework and improved offer to patients Strategic Commissioning Framework
More informationSupport Work - Inverness Community Mental Health Service Housing Support Service Inverness Community Mental Health Service The Corbett Centre
Support Work - Inverness Community Mental Health Service Housing Support Service Inverness Community Mental Health Service The Corbett Centre Coronation Park Inverness IV3 8AD Inspected by: Lindsey McWhirter
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. London Dermatology Centre 69 Wimpole Street, London, W1G 8AS
More informationHow CQC monitors, inspects and regulates NHS GP practices
How CQC monitors, inspects and regulates NHS GP practices March 2018 Updates to this guidance since October 2017: NEW annual provider information collection (for practices rated as good and outstanding)
More informationCaremark Watford & Hertsmere
S V Care Limited Caremark Watford & Hertsmere Inspection report 95 St Albans Road Watford Hertfordshire WD17 1SJ Tel: 01923729898 Date of inspection visit: 17 October 2017 30 October 2017 31 October 2017
More informationBritish Medical Association National survey of GPs The future of General Practice 2015
British Medical Association National survey of GPs The future of General Practice 2015 Extract of Findings December February 2015 A report by ICM on behalf of the BMA Creston House, 10 Great Pulteney Street,
More informationHow do you demonstrate effectiveness?
How do you demonstrate effectiveness? Demonstrating Effectiveness Conference 25 November 2014 Professor Edward Baker Deputy Chief Inspector Our purpose and role Our purpose We make sure health and social
More informationCQC s new approach to inspecting NHS GP practices
CQC s new approach to inspecting NHS GP practices James Childs-Evans Head of Provider Analytics (Adult Social Care and Primary Care) 18 September 2014 1 'CQC s new approach to inspecting NHS GP practices'
More informationThe Royal Wolverhampton NHS Trust
The Royal Wolverhampton NHS Trust Trust Board Report Meeting Date: 28 th October 2013 Title: Executive Summary: ChatBack 2013, Results and Next Steps Overall the Trust results were encouraging: 14 out
More informationSeptember Workforce pressures in the NHS
September 2017 Workforce pressures in the NHS 2 Contents Foreword 3 Introduction and methodology 5 What professionals told us 6 The biggest workforce issues 7 The impact on professionals and people with
More informationMonitoring the Mental Health Act 2015/16 SUMMARY
Monitoring the Mental Health Act 2015/16 SUMMARY Foreword The work of monitoring the Mental Health Act 1983 (MHA) is a distinct but supportive role to CQC s wider regulatory task. It is distinct, in part,
More informationOur CQC report. Key findings and Warrington local briefing. Embargoed for public view until 6th February 2017
Our CQC report Key findings and Warrington local briefing Embargoed for public view until 6th February 2017 Overview The Care Quality Commission visited Bridgewater for their announced comprehensive inspection
More informationPatient survey report Accident and emergency department survey 2012 North Cumbria University Hospitals NHS Trust
Patient survey report 2012 Accident and emergency department survey 2012 The Accident and emergency department survey 2012 was designed, developed and co-ordinated by the Co-ordination Centre for the NHS
More informationHamilton Supported Living Service - Housing Support Service Housing Support Service Flat 3 5 Raeburn Crescent Hamilton ML3 9QD Telephone: 01698
Hamilton Supported Living Service - Housing Support Service Housing Support Service Flat 3 5 Raeburn Crescent Hamilton ML3 9QD Telephone: 01698 823900 Inspected by: Barbara Montgomery Type of inspection:
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Woodlands Residential Care Wood Lane, Netherley, Liverpool,
More informationJOB DESCRIPTION. Joint Commissioning Manager for Older People s Residential Care and Nursing Homes
JOB DESCRIPTION Job Title: Grade: Team: Accountable to: Joint Commissioning Manager for Older People s Residential Care and Nursing Homes HAY 14 / AfC 8b (indicative) Partnership Commissioning Team Head
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Follow up Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Dr Amir Mir Station Plaza Health Centre, Station Approach, Hastings,
More informationNHS BATH AND NORTH EAST SOMERSET CCG Latest survey results
NHS BATH AND NORTH EAST SOMERSET CCG Latest survey results January 2016 publication Version 1 Internal Use Only 1 Contents This slide pack provides results for the following topic areas: Background, introduction
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Dr Abdel-Malek and Partner Sparkbrook Health Centre, 34 Grantham
More informationThe new CQC approach to hospital inspection. Ann Ford Head of Hospital Inspection (North West) June 2014
The new CQC approach to hospital inspection Ann Ford Head of Hospital Inspection (North West) June 2014 1 Our purpose and role Our purpose We make sure health and social care services provide people with
More information2020 Objectives July 2016
... 2020 Objectives July 2016 1 About NHS Improvement NHS Improvement is responsible for overseeing NHS foundation trusts, NHS trusts and independent providers. We offer the support these providers need
More informationNHS SWINDON CCG Latest survey results
NHS SWINDON CCG Latest survey results January 2016 publication Version 1 Internal Use Only 1 Contents This slide pack provides results for the following topic areas: Background, introduction and guidance.....slide
More informationThe state of health care and adult social care in England. An overview of key themes in care in 2011/12
The state of health care and adult social care in England An overview of key themes in care in 2011/12 Care Quality Commission The state of health care and adult social care in England in 2011/12 Presented
More informationOverall rating for this service Good
Pontesbury Medical Practice Quality Report Hall Bank Pontesbury Shropshire SY5 0RF Tel: 01743 790325 Website: www.pontesburymedicalpractice.co.uk Date of inspection visit: 20 September 2016 Date of publication:
More informationThe Trainee Doctor. Foundation and specialty, including GP training
Foundation and specialty, including GP training The duties of a doctor registered with the General Medical Council Patients must be able to trust doctors with their lives and health. To justify that trust
More informationNHS NORTH NORFOLK CCG Latest survey results
NHS NORTH NORFOLK CCG Latest survey results January 2016 publication Version 1 Internal Use Only 1 Contents This slide pack provides results for the following topic areas: Background, introduction and
More informationPatient survey report Survey of people who use community mental health services 2011 Pennine Care NHS Foundation Trust
Patient survey report 2011 Survey of people who use community mental health services 2011 The national Survey of people who use community mental health services 2011 was designed, developed and co-ordinated
More informationNHS Nottingham West CCG Latest survey results
NHS Nottingham West Latest survey results 2017 publication Version 1 Public 1 Contents This slide pack provides results for the following topic areas: Background, introduction and guidance.... Slide 3
More informationLymeForward Health and Wellbeing Group
LymeForward Health and Wellbeing Group Proposals for improvement in provision of local health, care and support services January 2018 Life is really simple, but we insist on making it complicated. Confucius
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Providence Surgery 12 Walpole Road, Boscombe, Bournemouth, BH1
More informationInpatient Experience Survey 2016 Results for Royal Infirmary of Edinburgh
Results for August, Official Statistics Contents Page Introduction 3 Notes of interpretation 4 Chapter 1: Rated results 6 Chapter 2: Comparison with previous surveys 28 Chapter 3: Variation in hospital
More informationInpatient Experience Survey 2016 Results for Western General Hospital, Edinburgh
Results for, Edinburgh August, Official Statistics Contents Page Introduction 3 Notes of interpretation 4 Chapter 1: Rated results 6 Chapter 2: Comparison with previous surveys 28 Chapter 3: Variation
More informationInpatient Experience Survey 2016 Results for Dr Gray's Hospital, Elgin
Results for, Elgin August, Official Statistics Contents Page Introduction 3 Notes of interpretation 4 Chapter 1: Rated results 6 Chapter 2: Comparison with previous surveys 28 Chapter 3: Variation in hospital
More informationContents. September-December 2016
Healthwatch Luton Seldom Heard Report Contents Who we are... Why the Seldom Heard?... Our findings... Seldom Heard at a glance... What difference does it make?... Provider responses... Contact us... 3
More informationSarah Bloomfield, Director of Nursing and Quality
Reporting to: Trust Board - 25 June 2015 Paper 8 Title CQC Inpatient Survey 2014 Published May 2015 Sponsoring Director Author(s) Sarah Bloomfield, Director of Nursing and Quality Graeme Mitchell, Associate
More informationInpatient and Community Mental Health Patient Surveys Report written by:
2.2 Report to: Board of Directors Date of Meeting: 30 September 2014 Section: Patient Experience and Quality Report title: Inpatient and Community Mental Health Patient Surveys Report written by: Jane
More informationOverall rating for this trust Requires improvement. Inspection report. Ratings. Are services safe? Requires improvement
Bradford District Care NHS Foundation Trust Inspection report SBS New Mill Victoria Road, Saltaire Shipley West Yorkshire BD18 3LD Tel: 01274228300 www.bdct.nhs.uk Date of inspection visit: October 4th
More informationSUPPORT FOR VULNERABLE GP PRACTICES: PILOT PROGRAMME
Publications Gateway Reference 04476 For the attention of: NHS England Directors of Commissioning Operations Clinical Leaders and Accountable Officers, NHS Clinical Commissioning Groups Copy: NHS England
More informationElizabeth Court. Anchor Trust. Overall rating for this service. Inspection report. Ratings. Requires Improvement. Is the service well-led?
Anchor Trust Elizabeth Court Inspection report Grenadier Place Caterham Surrey CR3 5YJ Tel: 01883331590 Website: www.anchor.org.uk Date of inspection visit: 09 August 2017 Date of publication: 06 September
More informationNHS NOTTINGHAM NORTH AND EAST CCG Latest survey results
NHS NOTTINGHAM NORTH AND EAST CCG Latest survey results July 2015 publication Version 1 Internal Use Only 1 Contents This slide pack provides results for the following topic areas: Introduction and guidance...slide
More informationNorfolk and Suffolk NHS Foundation Trust mental health services in Norfolk
Norfolk Health Overview and Scrutiny Committee 7 December 2017 Item no 6 Norfolk and Suffolk NHS Foundation Trust mental health services in Norfolk Suggested approach by Maureen Orr, Democratic Support
More informationDelegated Commissioning Updated following latest NHS England Guidance
Delegated Commissioning Updated following latest NHS England Guidance 13th August 2015 Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth NHS Clinical Commissioning Groups and NHS England (Direct
More informationPatient survey report Survey of people who use community mental health services Boroughs Partnership NHS Foundation Trust
Patient survey report 2013 Survey of people who use community mental health services 2013 The survey of people who use community mental health services 2013 was designed, developed and co-ordinated by
More informationAction required: To agree the process by which Governors will meet with the inspection team.
Airedale NHS Foundation Trust Council of Governors: 28 th January 2016 Title: CQC Inspection Briefing Author: Jane Downes, Company Secretary As you will be aware, the Care Quality Commission ( CQC ) have
More informationAbout us. What we do and how we do it. About us What we do and how we do it 1
About us What we do and how we do it 1 We are the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. We make sure health and social care services provide
More informationMandate for Change. Using AHPs to transform health, care and wellbeing. #AHPsMandate
Mandate for Change. Using AHPs to transform health, care and wellbeing. #AHPsMandate Dr Joanne Fillingham Clinical Fellow to the Chief Allied Health Professions Officer @jkfillingham NHS Five Year Forward
More informationGMC TRACKING SURVEY 2016
GMC TRACKING SURVEY FINAL REPORT DECEMBER ABOUT COMRES ComRes provides specialist research and insight into reputation management, public policy and communications. It is a founding member of the British
More informationBMA quarterly tracker survey
BMA quarterly tracker survey Current views from across the medical profession Quarter 3: July 2015 Background The BMA s Health Policy and Economic Research Unit (HPERU) manages an online panel of approximately
More informationInVent Health Limited
InVent Health Limited InVent Health Limited Inspection report Unit 47 Basepoint High Wycombe, Cressex Enterprise Centre Lincoln Road, Cressex Business Park High Wycombe Buckinghamshire HP12 3RL Date of
More informationAligning the regulatory frameworks: how NHS Improvement and the Care Quality
Aligning the regulatory frameworks: how NHS Improvement and the Care Quality Chair: Susan Sjuve, Chair, Sussex Community NHS Foundation Trust Dr Malte Gerhold, Director of Policy & Strategy, CQC Miranda
More informationCAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST BOARD DECISION NOTING DISCUSSION
MEETING: CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST BOARD AGENDA ITEM: 2 DATE: 14 JANUARY 2015 REPORT TITLE: REPORT FROM: PATIENT STORY OF MRS MARINA MCALISTER MANDY RENTON, CHIEF NURSE DECISION NOTING
More informationThe Commissioning of Hospice Care in England in 2014/15 July 2014
The Commissioning of Hospice Care in England in 2014/15 July 2014 Help the Hospices. Company limited by guarantee. Registered in England & Wales No. 2751549. Registered Charity in England and Wales No.
More informationOur response focuses on the following questions that we have asked of NHS employing organisations:
2 Brewery Wharf Kendell Street Leeds LS10 1JR Tel 0113 306 3000 www.nhsemployers.org Apprenticeship Targets for Public Sector Bodies Consultation Department for Business, Innovation and Skills Bay C, Level
More informationTurning Point Scotland - Perth & Kinross Housing Support Service 3 Grosvenor House Shore Road Perth PH2 8BD
Turning Point Scotland - Perth & Kinross Housing Support Service 3 Grosvenor House Shore Road Perth PH2 8BD Inspected by: Averil Blair Neil Morrison Type of inspection: Unannounced Inspection completed
More informationDate of publication:june Date of inspection visit:18 March 2014
Jubilee House Quality Report Medina Road, Portsmouth PO63NH Tel: 02392324034 Date of publication:june 2014 www.solent.nhs.uk Date of inspection visit:18 March 2014 This report describes our judgement of
More informationNew foundations: the future of NHS trust providers
RCN Policy Unit Policy Briefing 05/2010 New foundations: the future of NHS trust providers April 2010 Royal College of Nursing 20 Cavendish Square London W1G 0RN Telephone 020 7647 3754 Fax 020 7647 3498
More informationCastelayn Residential Home
Castelayn Residential Home Sheffcare Ltd This report provides results for Castelayn ResidentialHome. The report is based on responses to the Your Care Rating (YCR) surveys as follows: 27 response(s) from
More informationOverall rating for this service Good
Dr Rajesh Sarafaf Quality Report Moorside Medical Centre 681 Ripponden Road Oldham OL1 4JU Tel: 0161 909 8388 Website: www.doctorsatmoorside.co.uk/saraf Date of inspection visit: 09/06/2016 Date of publication:
More informationNHS Rushcliffe CCG Latest survey results
R/GB/17/195 NHS Rushcliffe Latest survey results 2017 publication Version 1 Public 1 Contents This slide pack provides results for the following topic areas: Background, introduction and guidance.... Slide
More informationResponse to recommendations made in the Independent review into Liverpool Community Health NHS Trust
To: The Board For meeting on: 22 March 2018 Agenda item: 8 Report by: Ian Dalton, Chief Executive Officer Report on: Response to recommendations made in the Independent review into Liverpool Community
More informationPatient survey report Survey of adult inpatients 2016 Chesterfield Royal Hospital NHS Foundation Trust
Patient survey report 2016 Survey of adult inpatients 2016 NHS patient survey programme Survey of adult inpatients 2016 The Care Quality Commission The Care Quality Commission is the independent regulator
More informationConnect 2 Out of School Care (Haghill) Day Care of Children Haghill Park Primary School 415 Cumbernauld Road Glasgow G31 3LS Telephone:
Connect 2 Out of School Care (Haghill) Day Care of Children Haghill Park Primary School 415 Cumbernauld Road Glasgow G31 3LS Telephone: 0141 550 4999 Type of inspection: Unannounced Inspection completed
More informationMeeting the Needs of a 21st Century Society. Care England Manifesto for the Independent Care Sector (ICS)
Meeting the Needs of a 21st Century Society Manifesto for the Independent Care Sector (ICS) Introduction Expectations from citizens have risen. They experience social and health care as a continuum and
More informationMilton Keynes University Hospital NHS Foundation Trust
Milton Keynes University Hospital NHS Foundation Trust Enter and View Review of Staff/ Patient Communication Ward 17 and 18 September 2017 Contents Contents... 2 1 Introduction... 3 1.1 Details of the
More informationBerith & Camphill Partnership
Camphill Village Trust Limited(The) Berith & Camphill Partnership Inspection report 27 Worcester Street Stourbridge DY8 1AH Tel: 01384441505 Date of inspection visit: 12 September 2016 Date of publication:
More informationMaternity Services in North Somerset
Maternity Services in North Somerset January 2016 Healthwatch North Somerset 3rd Floor, The Sion Crown Glass Place Nailsea BS48 1RB 01275 851400 contact@healthwatchnorthsomerset.co.uk www.healthwatchnorthsomerset.co.uk
More information