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1 Online Tools and Resources

2 Log on to Blue Access for Members SM Go to bcbstx.com via web or mobile Or click Register Now for New Users To register you will need your ID number (1) on the back your ID card, OR (2) call Customer Service 2

3 Online Tools and Resources ID Card Management Mobile Preferences Benefits and Claims Claim History and Health Snapshot Blue Access for Members SM Provider Finder Health Care School Be Smart. Be Well. ecards for Health Provider Finder Health Assessment Member Care Profile Virtual Care Management Member Wellness Portal Life Points member rewards Special Beginnings Join us on Facebook Follow us on Twitter Blue365 Discount Program 3

4 Blue Access for Members SM Save time with self-service support tools and health and wellness resources on a convenient and secure online site Check claims and claims history View, save or print Explanation of Benefits (EOBs) Sign up for electronic EOBs, and turn off paper View benefits and covered dependents Check coverage details and Rx benefit information Manage mobile and texting preferences Request new ID cards or print temporary ID cards Access health and wellness information and guides Get details on wellness, discounts, 24/7 Nurseline and more Log and perform protected transactions 24 hours a day, 7 days a week * *Claim Statements/EOBs are not available from 3 6 a.m. 4

5 Blue Access for Members SM My Coverage includes benefit highlights, spending accounts, as well as deductibles and outof-pocket and copay summaries My Claim Activity displays recent claims, or go to the Claims Center for all your claim details Access the Provider Finder to locate doctors & hospitals and view cost estimates for a variety of procedures My Health tab links you to health and wellness content, articles, videos, and My Care Profile Quick Links for easy access to Health Assessment, Fitness Program, Member Discounts, or to get an ID card Form Finder easier to view and find specific forms for members 5

6 My Coverage Confirm your coverage and eligibility information Check medical, dental and prescription benefit summaries Print or save as a PDF View spending accounts 6

7 Blue365 Member Discount Program Member discounts simply for being a BCBS member Exclusive health and wellness deals from national and local retailers Save money on gym memberships, vision exams and services, hearing aids and diet-related services Share deals with friends and family and receive cash rewards on future offers Log on to Blue Access for Members SM for updates and to register for weekly s Under the My Coverage tab 7

8 Enhanced Claims Center Claim Groups to categorize and manage claims according to needs Enhanced Search allows members to search by date ranges or claim numbers or filter the view based on dynamic categories Consolidated Summary includes Medical, Rx and Dental all in one place 8

9 The MY HEALTH Tab Check out the MY HEALTH tab for access to hundreds of articles, health information links to videos and more helpful resources Find out more about the 24/7 Nurseline and our Lifestyle Management program, Fitness program, Special Beginnings or to review your Care Profile 9

10 Interactive Video Tutorials Easy to use, technology-powered video coaching modules that enable the most informed treatment decisions Some of the 180 videos: Coronary Artery Disease Bariatric Surgery Chronic Low Back Pain Depression Diabetes Blood Sugar Insulin Injections Type 2 Diabetes Metabolic Syndrome 10

11 Special Beginnings Web Enables new moms to stay healthy with a suite of educational resources tailored to each week of pregnancy. A calendar of what to expect during each week of pregnancy A library of articles to help moms stay healthy and informed Information on vaccines and tests encountered during pregnancy Educational videos from a cross disciplinary panel of experts 11

12 Member Wellness Portal Portal Highlights Health Assessment Member dashboard Self-directed courses Trackers and tools Interactive symptom checker Health & wellness content Food and exercise diary Social networking Text messaging Life Points rewards Fitness Program New Mission: Well Challenges 12

13 Health Assessment Save and resume any time Snapshot Report shows your health status as you progress Fully personalized comprehensive Personal Wellness Report upon completing the Health Assessment Provider report to discuss with your heath care professional 13

14 Member Rewards with Life Points Reward Yourself! Earn points for multiple wellness and fitness activities, completion of online courses, and more Redeem points in the Shopping Mall for a variety of items 14

15 Accessing the Provider Finder To access the Provider Finder, click the Doctors & Hospitals tab in Blue Access for Members SM, then select the Find a Doctor or Hospital button 15

16 Provider Finder Homepage How much will a procedure REALLY cost you? The Provider Finder shows expected out-of-pocket costs for specific procedures* Based on actual benefit plan and BCBS contracted amounts Shows how much deductible / out-of-pocket amounts remain, even spending accounts Quality designations for facilities and physicians Enhanced provider demographics Customizable search, maps and directions Patient reviews on physicians Information about alternative locations *Cost information available upon log-in for members of PPO / CDHP 16

17 Provider Search Results 17

18 Provider Ratings and Reviews 18

19 Cost Estimates 19

20 Cost Estimate Breakdown Total cost breakdown: Your expected cost and your employer s expected cost Your cost breakdown: Expected amount toward your deductible and expected coinsurance amount 20

21 Blue Access Mobile SM Blue Access for Members SM Digital ID Card Benefits / eligibility Claims Status User Profile Pay My Bill Health and Wellness Articles Diabetes, Maternity Care, Nutrition, Obesity, Fitness, My Care Profile, Metabolic Syndrome Public Site Find a Doctor / Hospital Health Care 101 Shop for Insurance Log in or register for Blue Access for Members Contact Us Text Messaging Static One-Way Alerts Rx Reminders, Diabetes, CAD, Diet Tips, Claim Status, Exercise & Fitness Tips Dynamic Two-Way ID Card Management, Coverage Management 21

22 BCBSTX App Find a doctor, hospital or urgent care facility Search for doctors that speak Spanish Log in to Blue Access for Members SM View claims and coverage details Create / view messages from customer service Access or request ID cards Access health and wellness information Link to map and directions To download the app, go to Google Play, the App Store or text BCBSTXAPP to

23 Let Us Text You Update your user preferences and sign up for weekly texts with a variety of health, nutrition and fitness tips Text Messaging Sign up for Rx reminders, diabetes care tips, health heart diet tips, claim alerts, exercise & fitness tips Text key words to BCBSTX (222789) to get: Digital ID card, copays, deductible or coinsurance amounts Strawberries are a refreshing fruit and provide a good source of dietary fiber and vitamin C. OK 23

24 Getting a Temporary ID Click on Get a Temporary ID Card in the Quick Links section on Blue Access for Members SM homepage Print your temporary ID card OR get a digital ID on your phone! You can also order new or replacement ID cards 24

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