Yavapai Combined Trust. Offering as of July 1, 2018:

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1 Yavapai Combined Trust Offering as of July 1, 2018:

2 Talk to a anytime Teladoc is a national network of U.S. board-certified doctors available on-demand 24/7/365 to diagnose, treat and prescribe medication, if necessary, for many of your medical issues. It's quality care when you need it at a price you can afford.. 2

3 When can Teladoc be used? When the healthcare provider is unavailable: no appointments; after hours Schedule doesn t permit traveling to see your physician (work, etc.) On vacation or a business trip For refill of recurring prescription (short term only) Geographical barriers (distances to a provider s office) Pediatric care for any age 3

4 Effective resolution to a wide range of conditions Top diagnoses Sinus problems Urinary tract infection Pink eye Bronchitis Upper respiratory infection Nasal congestion Allergies Flu Cough Ear infection Prescriptions as needed Best practices in prescription management Appropriate prescribing following CDC guidelines No controlled substances, psychiatric or lifestyle drugs 98% generic prescribing rate Member convenience through e-prescribing 4

5 . Its easy to set up your account 1. Visit summit-inc.net 2. Sign up or login to your account 3. Provide required info

6 Then click on: Benefit Client Access

7 Enter your username and password to Login to your Summit site

8 The Home page has links to your group information such as: Benefits & Coverages Claims Pending Messages Member Quick Links DEMO GROUP

9 DEMO GROUP

10 Initial Account Set up Review and/or enter personal information The member s username and password are created during this step. Please maintain record of this information for future access. 10

11 Log in: Enter My Medical History Click Log In Enter username and password Click My Medical History The Yes/No questions default to No for ease of entry. Any question in which yes is answered, we ask if the condition is current. All medical information provided becomes a part of the member s electronic health record. The information can be updated at any time to reflect the most up to date information possible for our physicians. 11

12 PCP & Pharmacies Click Doctors & Pharmacies Add your primary care physician and pharmacy of choice. 12

13 Adding Dependent Click My Family Then Click the My Dependents tab Dependents less than 18 are managed by the primary member on the account. The primary member is responsible for completing the medical information for the minors before a consultation for them can be requested. 13

14 Personal Details View/update your personal account details anytime 14

15 Requesting a Consult 15

16 Requesting a Consult 24/7 365 From any page within the member s account, click the blue Request a Consult button in the upper right corner 16

17 Select the member the consult is for Provide Consultation Details For minors, a section will appear requiring selection of the adult authorized to be on the phone during the consult. An adult is required to be on the phone during the consult for any minor under 18 Select the state in which the member is located. This will expand for product selection (ex. General Medical, Derm) Once selected the option for phone or video will appear. Then the option for as soon as possible or scheduled: Image Upload option if desired Select the phone number the physician will use to contact the member Enter any necessary notes for the physician (ex: ask for room 515) Determine whether you want a copy of your consult to go to your PCP Select your Pharmacy 17

18 Confirm Billing Information Your total consult fee is $45.00 Select how you plan on paying for the consult 18

19 Review and Submit 19

20 Confirmation A section of nonrequired medical information not collected at the initial medical history completion will display at the bottom of the screen. It is optional to the member to complete. The consult confirmation number is provided A physician will contact the member to conduct the consultation 20

21 FAQs Who are the Teladoc doctors? Teladoc doctors are U.S. board certified in Internal Medicine, Family Practice, Emergency Medicine or Pediatrics. Our doctors average 15 years practice experience and are licensed in your state. Our doctors incorporate Teladoc into their day-to-day practice as a way to provide people with convenient, affordable access to quality medical care. Does Teladoc replace my doctor? No. Teladoc doctors do not replace your primary care physician. Teladoc should be used when you need immediate care for non-emergent medical issues. It is an affordable, more convenient alternative to urgent care and ER visits. Is the consultation fee the same price, regardless of the time of day or night? Yes! Teladoc charges one flat rate per consultation. How quickly can I talk to the doctor? A doctor will call you back within an average of 16 minutes and likely within an hour. If you miss the doctor's call (whether you are away from the phone or you have anonymous call blocker on), you will be returned to the consult queue. Please note, the consultation request is cancelled if we are unable to reach you after three attempts Teladoc, Inc. All rights reserved. 21

22 FAQs How do I pay for a prescription called in by Teladoc? When you go to your pharmacy of choice to pick up the prescription, you may use your health/prescription insurance card to help pay for the medication. Like any prescription, you will be responsible for the co-pay based on the type of medication and your plan benefits. Can I provide consultation information to my doctor? Yes. You can access your portable electronic medical record at anytime. Download a copy from your online Teladoc account or call Teladoc ( ) and ask to have your medical record mailed or faxed to you. Can you provide services related to psychiatric or dental care needs? Not at this time. Teladoc provides care for non-emergent medical issues. If the Teladoc doctor recommends that I see my primary care physician or a specialist, do I still have to pay the Teladoc consultation fee? Yes. Just like any doctor appointment, you must pay for the consulting doctor s time. How do I pay for the consultation? You may pay with a credit card, debit card, or PayPal Teladoc, Inc. All rights reserved. 22

23 For more information contact: Phone:

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