Title VI UDOT Plan In conducting on-site reviews, the UDOT PTT Compliance Officer looks for the following:

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1 Title VI UDOT Plan UDOT Compliance/Monitoring Review and Training Active Re-Entry agrees to participate in on-site reviews and cooperate with UDOT PTT Staff throughout the review process. In conducting on-site reviews, the UDOT PTT Compliance Officer looks for the following: 1. Clearly displayed Title VI posters with the required information (in vehicles and is publicly displayed) a. Description of Title VI b. Explanation of how to obtain Title VI information c. Explanation of how to file a complaint d. The availability of complaint forms 2. Current file of any complaints 3. UDOT conducts periodic, but no more than the mandated three year review timeframe, on-site monitor assessments to determine the sub recipient s compliance with the FTA Title VI regulations. These reviews include service items found within UDOT s PTT reporting system as well as any involvement in any scheduled transit regional planning meetings and decision-making processes, as well as reviewing the information regarding meeting the communication needs of persons with limited English proficiency (LEP). Active Re-Entry agrees to participate in training that includes Title VI and its requirements. The UDOT PTT Compliance Officer presents the following: 1. Introduces Title VI and its requirements for compliance a. Provides information regarding outreach opportunities to minority populations and demographic information 2. Provides sample Title VI posters (including required signatures and contact information) a. Discusses required poster locations 3. Discusses LEP and provides the sample UDOT LEP tools 4. Discusses Title VI complaint forms 5. Provides sample Title VI complaint forms 6. Discusses the required maintenance of a Title VI file readily available for review 7. Discusses the reporting requirements and the annual Certification and Assurances a. Discusses the required Title VI verification, including a description of lawsuits and complaints for the past year

2 In addition to new sub recipients, training by the UDOT PTT Compliance Officer and UDOT Civil Rights staff is also conducted as requested and as changes in the law occur, as needed. Both the Compliance Officer and the Civil Rights staff are also available any time as a technical resource for questions or concerns regarding Title VI and its requirements. Certification and Assurance Submission Active Re-Entry agrees to submit the Title VI assurance to UDOT as part of the Certification and Assurance submission signed by a member of their Board of Directors. Title VI Complaint Procedures UDOT investigates and tracks Title VI complaints filed with UDOT against sub recipients. Procedure for Investigations, Complaints and Lawsuits UDOT has developed and maintains a list of any active investigations conducted by entities other than FTA, lawsuits, or complaints naming the recipient and/or sub recipients that allege discrimination on the basis of race, color, or national origin. This list includes the date the investigation, lawsuit, or complaint was filed; a summary of the allegation(s); the status of the investigation, lawsuit, or complaint; and actions taken by the recipient or sub recipient in response to the investigation. Title VI Complaint Procedure and Investigation Guidelines Title VI Complaint Procedure and Investigation Guidelines Active Re-Entry will follow its previous processes for investigating and tracking Title VI complaints filed against them and has made those procedures for filing a complaint available to the public. Active Re-Entry s complaint procedure is outlined below: Complaint Procedure Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by ARECIL may file a Title VI complaint by completing and submitting the Agency s Title VI Complaint Form. ARECIL investigates complaints received no more than 180 calendar days after the alleged incident. ARECIL will process complaints that have completed all elements of the complaint form. Once the complaint is received, ARECIL will officially respond by one of the following: date stamp a letter, print an official copy of the , or note the date and time of the call. If a complaint comes in the form of a phone call, the

3 Director will encourage the complainant to put their issues in writing so a full investigation can be made and where there are no misunderstandings of the issues needing to be addressed. The Director will review the complaint to determine if we have jurisdiction and what type of follow up needs to be completed. The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated and by whom. From the date of officially receiving the complaint, Active Re-Entry then has 10 business days to investigate the complaint. If more information is needed to resolve the case, ARECIL s Director may contact the complainant. The complainant has 10 business days from the date of the letter, sent by certified mail, or , to send requested information to the Director. If the Director is not contacted by the complainant or does not receive the additional information within 10 calendar days, the case can be administratively closed. A case can also be administratively closed if the complainant no longer wishes to pursue the case. After the Director reviews the complaint, ARECIL will issue one of two letters to the complainant: 1. A closure letter that summarizes the allegations and states there was not a Title VI violation and that the case will be closed. 2. A Letter of Finding (LOF) that summarizes the allegations and the interviews regarding the alleged incident, and explains if any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 calendar days after the date of the closure letter or the LOF to do so. If an appeal has been submitted, Active Re-Entry will forward appeals to the UDOT Civil Rights Title VI Coordinator within 10 days, as well as ARECIL s Board of Directors. When a complaint has been directly filed with another state or federal agency, the ARECIL will inform the Title VI Coordinator where the complaint has been filed and coordinate any action needed by UDOT to resolve the complaint. A person may also file a complaint directly with the Utah Department of Transportation at: Utah Department of Transportation Attn: Title VI Coordinator 4501 South 2700 West, P.O. Box Salt Lake City, UT

4 A person may also file a complaint directly with the Federal Transit Administration at: FTA Office of Civil Rights 1200 New Jersey Avenue SE Washington, DC Title VI Informal Complaint Policy Title VI complaints may be resolved by informal means. When informal means are utilized, the complainant must be informed of their right to file a formal written complaint. Such informal attempts and their results will be summarized by Active Re-Entry s identified Title VI Coordinator. The coordinator will log the complaint in the required complaint log. If the complaint cannot be resolved informally, Active Re-Entry s Director must inform the complainant of the formal process outlined above and instruct the complainant on how to proceed. Title VI Log of Complaints/Lawsuits, etc. Active Re-Entry will prepare and maintain a list of any alleged discrimination on the basis of race, color, or national origin, including any active investigations conducted by entities other than FTA, lawsuits, and complaints naming the Agency. The list will include the date that the investigation, lawsuit or complaint was filed; a summary of the allegation(s) and date resolved. Title VI Notice to Beneficiaries ARECIL will provide information to the public regarding their obligations under FTA s Title VI regulations and apprise members of the public of the protec ARECIL will provide information to the public regarding their obligations tion against discrimination afforded to them by Title VI. At a minimum, ARECIL shall disseminate this information to the public by posting the notice on its website and in UDOT vehicles. ARECIL will distribute its Title VI plan upon request. The following notice is an example of possible wording to be used: Active Re-Entry is committed to compliance with Title VI of the Civil Rights Act of 1964 and all related regulations and relevant guidance. The Agency assures that no person in the United States shall, on the grounds of race, color or nation origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.

5 To request additional information on Active Re-Entry s Title VI policy, or to file a discrimination complaint, please contact Active Re-Entry at (435) The Complaint Procedure is located at 10 South Fairgrounds Road or Title VI Poster Requirements Active Re-Entry will provide a poster to meet the requirements listed below and will provide updates as required. ARECIL will also keep information of the location of all Title VI posters and ensure they are clearly posted in the appropriate public places. Posters should include the following information: Description of agency Title VI commitment Information for more of Agency s Title VI program and the procedures to file a complaint, contact information, , and address For more information regarding Title VI contact the Director of Active Re- Entry or, FTA and UDOT Office of Civil Rights, Attention Title VI Program Coordinators, address to file a complaint directly with either the state or federal agency directly If another language is needed, staff will utilize a translation service. ARECIL will to the best of its ability, ensure the Safe Harbor Threshold is met. Public Participation Plan Active Re-Entry will work with the local Association of Governments, the regional planning entity, or UDOT consultants as they take the lead in providing input to UDOT staff to assist them in identifying organizations to assist them in targeting minorities within the service area. UDOT PTT staff will supply demographic information to the lowest census level possible within the region to identify specifically what minority populations exist within the service area. The Mobility Manager, or another designated planner or UDOT consultants for the area will disseminate information to the identified populations (e.g., church, neighborhood gathering space) to seek comment, interest in new service or service revisions and/or extensions. The Mobility Manager will document and maintain on file all activities related to Title VI outreach and public participation. This plan and documentation will be made available by the AOG s to UDOT.

6 Active Re-Entry will coordinate with the regional mobility manager to ensure ARECIL is included in regional planning efforts and that regional planning efforts include outreach to targeted populations within the ARECIL s service area. The Mobility Manager for the region will provide a summary to UDOT of all outreach efforts upon request or prior to future plan submittals and review. ARECIL recognizes that future funding for new or revised service requires documentation of the above efforts. Limited English Proficiency Active Re-Entry will comply with Title VI of the Civil Rights Act of 1964 and all related regulations and directives. Active Re-Entry will take reasonable steps to ensure meaningful access to transportation services for individuals who are limited-english proficient (LEP). Because ARECIL serves very few LEP persons, as well as having limited resources, ARECIL chooses not to develop a written plan and will work with and support the efforts of a Statewide or regional entity. ARECIL will follow their lead to ensure compliance with the Four Factor Analysis to assure that no person shall on the grounds of race, color or national origin be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any FTA service, program, or activity. ARECIL will work with the AOG s in the service district and their mobility managers and/or planners in the development of the following: 1. Indicate the number or proportion of LEP persons eligible to be served or likely to be encountered by the transportation program. a. Describe how LEP persons interact with the transportation program. b. Identify LEP communities by language group who are apt to utilize the transportation services provided by ARECIL. c. Identify whether LEP persons are underserved by the Agency service due to language barriers or whether funding issues are the main cause. a. Indicate the frequency with which LEP persons come into contact with the transportation services. 2. Describe the service and the nature of importance of the service. a. Participate in the development of the coordinated plan to meet the specific transportation needs of seniors and people with disabilities especially those with LEP needs understanding funding limitations. b. Include special language assistance for public meetings following accepted timeframes to request such services. 3. Indicate the resources available to Agency for LEP outreach, as well as the costs associated with that outreach.

7 ARECIL will keep on file a listing of on demand telephone based interpreter services. This information will be provided to staff members on an annual basis. Staff Ongoing Title VI Training Process/Description ARECIL staff that provides transportation will be trained either annually or as newly hired staff/volunteers on this Title VI process. Training will include the following documents: Non-discrimination poster Title VI complaint form Complaint log LEP (Language Assistance Services) As needed, ARECIL will utilize UDOT staff to assist with these trainings. A sign in sheet or other signature sheet of training participants will be kept for one year.