Board Meeting 01/12/16 Open Session Item 10. Performance and Quality Report to the Board December 2016

Transcription

1 Board Meeting 01/12/16 Open Session Item 10 Performance and Quality Report to the Board ember

2 Introduction This report summarises key areas of performance which includes, but is not limited to, Local Delivery Plan standards. This report also includes the Healthcare Associated Infection (HAI) performance report. As the HAI report follows a Scottish Government prescribed format, it is included in full as Appendix A. The overall approach adopted is that performance management is integral to the delivery of quality and effective management, governance and accountability. The need for transparent and explicit links of performance management and reporting within the organisational structure at all levels is important. The indicators noted below are a high level set of performance standards which are supported by a comprehensive framework of measures at directorate and service level. These are reported to and monitored by the relevant senior officers and their clinical and senior professional support staff. A summary of the overall performance is noted below. 2

3 A&E performance Responsive Target: 95% of patients are discharged or transferred within 4 hours of arrival for A&E treatment. On a cumulative monthly basis we have maintained performance against the 95% standard. Our Local Delivery Plan commits to ongoing delivery of 95% but aiming to improve further throughout the year. In the month of tember : There were 12,331attendances at A&E services across Grampian 8.7% of the total across Scotland. This represented a 2.4% increase compared with tember. 95.7% of attendances at A&E services were seen and subsequently admitted, transferred or discharged within 4 hours compared to 94.9% across Scotland. 11 (0.1%) patients spent more than 8 hours in an A&E department compared to 0.2% across Scotland. No patient spent more than 12 hours in an A&E department compared to 139 (0.1%) patients across Scotland. 21.5% of attendances led to an admission to hospital compared to 24% across Scotland. For the year ending tember : The total number of attendances was 138,457 This was 0.2% lower than for the same period one year previously and contrasted with an increase of 1.7% across Scotland. The percentage spending 4 hours or less in an A&E department was 96.6% - up from 94.8% for the year ending tember. It was also well above the Scotland wide rate of 94.4%. Treatment Time Guarantee We have committed to make best endeavours in /17 within resources available. We have reduced our reliance on independent providers and focused on enhancing local capacity through improved theatre utilisation and other service redesign. We continue to forecast to be within the agreed LDP range (by ember) but at the upper limit of the agreed range. New outpatients patients seen within 12 weeks We continue best endeavours to achieve the best outcome within available resources. Based on demand and capacity modelling we forecasted our performance to be in the range 7,299-9,060 1 by 31 ember. Our most recent reported position is above trajectory. Recovery actions are in place for most specialties with areas of highest risk being orthopaedics, ophthalmology and cardiology. There is ongoing analysis of referral patterns and efforts to ensure all referrals are appropriate, including further development of the Clinical Guidance Intranet. An increasing outpatient position is being experienced in a number of other Boards across Scotland. 1 The number of patients per month who will be waiting longer than 12 weeks for an outpatient appointment 3

4 Cancer Access Standards The 62 Day Standard is that 95% of patients urgently referred with a suspicion of cancer will wait a maximum of 62 days from referral to first cancer treatment. The 31 Day Standard is that 95% of all patients will wait no more than 31 days from decision to treat to first cancer treatment. The latest published data is for the quarter to e. 85.8% of patients in Grampian started treatment within the 62 days, down from 87.7% at the end of ch. 89.7% was recorded across the whole of Scotland and Borders was the only Board to meet the 95% standard. 96.7% of patients in Grampian started treatment within 31 days, up from 94.2% in the previous quarter and higher than the Scotland wide compliance rate of 95.6%. Whilst significant progress is being made in improving cancer pathways and average waiting times are reducing, delivery of the access standards on a sustainable basis remains a significant challenge. A locum consultant has now been appointed for the breast service and independent sector capacity has been secured. Additional endoscopy capacity is now in place to support the colorectal pathway and is addressing the backlog of patients waiting. We continue to monitor progress against the action plans agreed for each pathway and report on a regular basis to Scottish Government. Delayed Discharges The number of delayed discharges has remained generally lower than previous years however in recent weeks there has been a stable but static position. Health &Social Care Partnerships have committed to ongoing improvement as part of the Local Delivery Plan but local performance reviews suggest a step change is now required to deliver. There were 162 patients delayed at the ust census, a negligible change from y (Scotland increase of 5%). 29 (17.9%) of these delays were for patients with specific complex care needs (21.7% across Scotland). Of the remaining 133 patients delayed at the census, 125 were due to health and social care reasons and eight due to patient and family related reasons. 4

5 Well Led Financial performance period to 31 tember Revenue The results for the first six months are in line with expectations. An overspend of 4.6m has been recorded against the revenue budget for the first six months. The main areas of cost pressure are in relation to medical locum expenditure and continuing overspends within mental health and the acute sector. The results exclude Integration Joint Board performance as they are expected to perform within the resources allocated to them. Some known pressures within Aberdeenshire are being closely monitored by their management team and Integration Joint Board. We continue to forecast that the Board will operate within its resource allocation for the current year. Capital The total capital programme for /17 stands at 53.1m. The largest single commitment is the Phase 2 Backlog Maintenance work at Aberdeen Royal Infirmary ( 12.1 million). Other schemes in the plan include the creation of the multi storey car park at ARI, replacement of medical equipment and replacement of the Aseptic Pharmacy. We continue to forecast that the Board will utilise its capital allocation in line with the agreed Asset Management Plan. Elective Indicators Effective Performance against a range of elective measures has been considered by the Performance Intelligence Group and Senior Leadership Team in recent months. These included pre-operative length of stay, day case rates, return:new outpatients. A key action arising from this is to ensure the intelligence is being used within acute services to support improvement. This has been confirmed. The acute sector is taking forward a range of improvement work and meetings are being held with each specialty to agree specific action plans using the information that is available. 5

6 Safe Healthcare Associated infection The numbers of MRSA/MSSA identifications continue to be higher than usual although the rate is just below the Scottish average. The number of Cdiff cases has increased again in ust. Both these measures are being closely monitored by the Clinical Governance Committee. At its19 ust meeting it was reported that significant work was undertaken to improve these rates as NHS Grampian had been an outlier. NHS Grampian was now back on track, monitoring was continuing and staff were not being complacent. It was noted there were no concerns with other infections e.g. Surgical Site Infections. The full HAI report is attached as Appendix A. 6

7 Other Intelligence This section of the report contains information and intelligence on aspects of care which are not monitored formally through targets. Drawn from Scotland-wide publications, particularly national audits, the aim of including them here is to provide a more holistic picture of quality and performance. They highlight good comparable service delivery performance and indicate improvements in health outcomes. Cancelled operations ust The total number of planned operations across NHS Grampian recorded on Opera was Of these, 8.3% of operations were cancelled either by the hospital or by the patient. This was below the Scotland wide rate of 9.2%, with individual NHS Boards ranging from 6.0% (Shetland) to 15.2% (Highland). Of all planned operations, 3.8% (3.6% in Scotland) were cancelled by the patient, 2.5% (3.2% in Scotland) were cancelled based on clinical reasons by the hospital and 1.8% (2.1% in Scotland) were cancelled by the hospital due to capacity or nonclinical reasons. Complaints during /16 There was a 13% fall in the total number of complaints received in Grampian during /16 (1397) compared to the previous year (1612). This was one of the largest decreases in Scotland bettered only by Tayside (23%). Across the whole of Scotland a decrease of 2% was recorded. 98.3% of complaints in Grampian were acknowledged within three working days during /16 compared to 93.9% across Scotland. This represented substantial improvement from 2014/15 when only 80.7% were acknowledged within three days compared to 94.7% across Scotland. 74.9% of complaints in Grampian were responded to within 20 working days during /16 compared to 68.5% across Scotland. Again this represented substantial improvement from 2014/15 when 55.1% were responded to within 20 working days compared to 69.9% across Scotland. 7

8 Acute activity for the quarter ending e Outpatients There were 30,551 new outpatient attendances in Grampian between il and e 8.3% of the total across Scotland. This represented a decrease of 7.4% from the previous quarter which was greater than the decrease of 2.0% recorded across Scotland. 6.2% of new outpatient appointments were not attended by patients between uary and ch. This was down very slightly from 6.4% the previous quarter and remains well below the Scotland wide rate of 9.6%. Return outpatient attendances saw a decrease of 1.2% from the quarter ending ch comparable to a decrease of 1.3% recorded across Scotland. Inpatient and Daycases There were 21,343 inpatient episodes of care in Grampian between il and e 7.2% of the total across Scotland. This represented a decrease of 3.5% from the previous quarter which compared to a decrease of 2.5% across Scotland. There were 11,624 day case discharges in Grampian between il and e 9.6% of the total across Scotland. This represented an increase of 5.0% from the previous quarter, whereas there was only an increase of 1.9% across Scotland. 8

9 Appendix A Staphylococcus aureus (including MRSA) Bacteraemia Enhanced Staphylococcus aureus Bacteraemia (SAB) Surveillance Enhanced SAB surveillance is carried out in all Health Boards using standardised data definitions. Each new case continues to be discussed at a weekly multidisciplinary team meeting involving Infection Prevention and Control Doctors, Infection Prevention and Control Nurses, Surveillance Nurse, Antimicrobial Pharmacist, Infection Unit Nurse and a microbiology registrar. The offer of attendance at speciality case review meetings from the IPCT is extended should further discussion be required. Since the last HAI report, no new collated results for NHS Scotland have been published. National Staphylococcus aureus bacteraemia surveillance programme Health Protection Scotland published their quarterly reports on the surveillance of Staphylococcus aureus bacteraemia (SAB) in Scotland, il to e on 4 ober. The following table and graphs demonstrate NHS Grampian s rate of SABs compared with all other Boards in Scotland. The rate of SABs in NHS Grampian in this quarter is the eighth highest in Scotland and similar to that in NHS Orkney and NHS Highland. SAB cases and incidence rates (per 100,000 AOBDs) il to e 9

10 Funnel plot of SAB rates (per 100,000 AOBDs) il to e A graph showing NHS Grampian surveillance data from tember 2013 demonstrates little change in the rate of SABs Quarterly rates of SAB per acute bed days sa rate sa UWL 2 sd sa av rate sa UWL 3 sd The following measures have been put in place: A new system for providing feedback to clinical teams has demonstrated positive results so far. Potentially preventable SABs are being reported via DATIX There is standardised paperwork for recording insertion and maintenance of peripheral vascular catheters (PVCs) across NHS Grampian. 10

11 Other HAI initiatives which influence our SAB rate include: Hand Hygiene monitoring Compliance with National Housekeeping Specifications Audit of the environment and practices via biannual environmental audits frequent independent audit inspections. Participation in National Enhanced SAB Surveillance MRSA screening at pre-assessment clinics and on admission More information on the national surveillance programme for Staphylococcus aureus bacteraemias can be found at: MRSA Screening In early 2011, the Scottish Government announced new national minimum MRSA screening recommendations. Targeted MRSA screening by specialty (implemented in uary 2010) has now been replaced by a Clinical Risk Assessment (CRA) followed by a nose and perineal swab (if the patient answers yes to any of the CRA questions). National Key Performance Indicators (KPIs) have now been implemented with Boards being required to achieve 90% compliance with CRA completion. No new data have been published since the last report. CRA compliance for Quarter 1 (uary-ch ) within NHS Grampian was 91%. This is the first time NHS Grampian has achieved compliance with the KPI. Health Board _16 Q2 _16 Q3 _16 Q4 _17 Q1 Grampian 79% 88% 74% 91% Scotland 78% 83% 80% 82% 11

12 Clostridium difficile Infection Clostridium difficile Infection Surveillance As with S aureus bacteraemias, each new case is discussed at a weekly multidisciplinary team meeting involving Infection Prevention and Control Doctor(s), Infection Prevention and Control Nurses, Surveillance Nurse, Antimicrobial Pharmacist, and a microbiology registrar the Infection Unit Nurse is not present for the CDI case discussions. By close investigation of each case and typing of the organisms when indicated the Infection Prevention and Control Team is assured that there have not been any outbreaks of CDI. National Clostridium difficile infection surveillance programme Health Protection Scotland also published their quarterly reports on the surveillance of Clostridium difficile infections (CDIs) in Scotland, il to e on 4 ober. The following tables and graphs demonstrate NHS Grampian s rates of CDI compared with all other Boards in Scotland, with data broken down for age groups >65 years and years. In patients aged over 65 years, NHS Grampian s rate of CDI is below the Scottish average for this quarter and considerably lower in the Q compared with Q1. CDI cases and incidence rates (per 100,000 TOBDs) in patients aged 65 years and above: Q1 (uary to ch ) compared to Q2 (il to e ) 12

13 Funnel plot of CDI incidence rates (per 100,000 TOBDs) in patients aged 65 years and above for all NHS Boards in Scotland il to e NHS Grampian saw a dramatic reduction in the rate of CDI in patients aged during Q2 compared with Q1, bring the rate much closer to the national average. CDI cases and incidence rates (per 100,000 TOBDs) in patients aged 15-64: Q1 (uary to ch ) compared to Q2 (il to e ) 13

14 Funnel plot of CDI incidence rates (per 100,000 TOBDs) in patients aged and above for all NHS Boards in Scotland il to e 14

15 Graphs showing NHS Grampian surveillance data from 2006 (patients over 65 years old) and 2009 (15-64 years old) demonstrate the downward trend in CDI rates over time for patients aged 65 and above but with a recent gradual rise in the year old age group. Quarterly rates of Clostridium difficile in ages 65+ per total bed days CDI 65+ rate CDI 65+_lower_CI CDI 65+_upper_CI Quarterly rates of Clostridium difficile in ages per acute bed days CDI rate CDI 15-64_lower_CI CDI 15-64_upper_CI Information on the national surveillance programme for Clostridium difficile infections can be found at: 15

16 Cleaning and the Healthcare Environment Health Facilities Scotland National Cleaning Specification Reports NHS Grampian continues to achieve the required cleanliness standards across all locations as monitored by the Facilities Monitoring Tool. 2nd Quarter - y - t - y Domestic y Estates ust Domestic ust Estates tember Domestic tember Estates Quarter 2 Domestic Quarter 2 Estates NHS Grampian Overall Aberdeen Maternity Hospital, RACH & Outlying Areas Aberdeen Royal Infirmary Aberdeenshire North & Moray Community Aberdeenshire South & Aberdeen City Dr Grays Hospital Royal Cornhill Hospital Woodend Hospital Incidents and Outbreaks Norovirus Prevalence Monday Point Prevalence Surveillance figures are reported to Health Protection Scotland. These capture the significant outbreaks of Norovirus in NHS Grampian and the prevalence of norovirus activity in close to real time. They are not, and should not be interpreted as data for benchmarking or judgement. The data can be used for the assessment of risk and norovirus outbreak preparedness only. During ust and tember the following wards or bays were closed due to Norovirus during Monday Point Prevalence: On Monday 15 ust, 1 hospital had 1 ward closed with 12 patients affected On Monday 19 tember, 1 hospital had 1 ward closed with 5 patients affected Data on the numbers of wards closed due to confirmed or suspected norovirus are available from HPS on a weekly basis at: Public Health Incidents The Health Protection team have declared two Public Health incidents relating to healthcare premises since the last report. Colonisation of the water system in Forres Health Centre by a strain of legionella bacteria has caused high levels of legionella in water samples taken from various locations within the building. No associated cases of legionella infection have been identified and the current risk to patients and staff is assessed as being low. An incident management team led by a Consultant in Public Health Medicine is taking forward action to address the causes of the colonisation. 16

17 An unannounced inspection of Aberdeen Royal Infirmary kitchen identified a number of concerns relating to food hygiene practice and equipment. This resulted in a Risk Mediation Notice being served by Aberdeen City Council Environmental Health service. The Environmental Health service is working closely with hospital catering management to ensure the food hygiene concerns are being addressed effectively. The possibility that food hygiene issues within the kitchen may have been associated with food borne illness is being assessed by an incident management team led by a Consultant in Public Health Medicine. Other HAI Related Activity Antimicrobial Prescribing Acute sector Local empirical audits on hospital downstream medical and surgical wards was suspended while the National HAI and Antibiotic Point Prevalence Survey was being undertaken in t/ as per advice from the Scottish Antimicrobial Prescribing Group. Data collection will recommence in ember. Primary Care Q2 data (-t) not yet available, however as achievement of target is measured in Q4 (- 17), the Q2 data does not predict the likelihood of meeting the target in Q4. Local Annual Surgical Antibiotic Point Prevalence Survey (PPS) The annual antibiotic PPS on all surgical wards in ARI and Woodend was carried out in ruary and the report is now available (delay due to resource prioritisation by data analyst). Comparison with data from five previous years shows that there has been improvement in documentation of indication (91%) in the medical notes and /or drug kardex although this does not yet meet the audit criteria of >95%. Documentation of the duration/stop or review date (60%), and documentation of an antibiotic review in the previous 48 hours (61%) fall well below the target of > 80% and are the main areas requiring improvement. It was judged that for 74% of indications the antibiotic prescribing was appropriate; inadequate documentation can contribute to prescribing being deemed inappropriate due to lack of information to justify non-empirical choices. This data will be fed back to the clinical teams with offer of suggestions and support to make improvements. 17

18 Healthcare Associated Infection Reporting Template (HAIRT) Section 2 Healthcare Associated Infection Report Cards The following section is a series of Report Cards that provide information, for each acute hospital and key community hospitals in the Board, on the number of cases of Staphylococcus aureus blood stream infections (also broken down into MSSA and MRSA) and Clostridium difficile infections, as well as hand hygiene and cleaning compliance. In addition, there is a single report card which covers all community hospitals [which do not have individual cards], and a report which covers infections identified as having been contracted from outwith hospital. The information in the report cards is provisional local data, and may differ from the national surveillance reports carried out by Health Protection Scotland and Health Facilities Scotland. The national reports are official statistics which undergo rigorous validation, which means final national figures may differ from those reported here. However, these reports aim to provide more detailed and up to date information on HAI activities at local level than is possible to provide through the national statistics. Understanding the Report Cards Infection Case Numbers Clostridium difficile infections (CDI) and Staphylococcus aureus bacteraemia (SAB) cases are presented for each hospital, broken down by month. Staphylococcus aureus bacteraemia (SAB) cases are further broken down into Meticillin Sensitive Staphylococcus aureus (MSSA) and Meticillin Resistant Staphylococcus aureus (MRSA). For each hospital the total number of cases for each month are those which have been reported as positive from a laboratory report on samples taken more than 48 hours after admission. For the purposes of these reports, positive samples taken from patients within 48 hours of admission will be considered to be confirmation that the infection was contracted prior to hospital admission and will be shown in the out of hospital report card. Targets There are national targets associated with reductions in C.diff and SABs. information on these can be found on the Scotland Performs website: More performance Understanding the Report Cards Hand Hygiene Compliance Hospitals carry out regular audits of how well their staff are complying with hand hygiene. Each hospital report card presents the combined percentage of hand hygiene compliance with both opportunity taken and technique used broken down by staff group. Understanding the Report Cards Cleaning Compliance Hospitals strive to keep the care environment as clean as possible. This is monitored through cleaning and estates compliance audits. More information on how hospitals carry out these audits can be found on the Health Facilities Scotland website: Understanding the Report Cards Out of Hospital Infections Clostridium difficile infections and Staphylococcus aureus (including MRSA) bacteraemia cases are all associated with being treated in hospitals. However, this is not the only place 18

19 a patient may contract an infection. This total will also include infection from community sources such as GP surgeries and care homes and. The final Report Card report in this section covers Out of Hospital Infections and reports on SAB and CDI cases reported to a Health Board which are not attributable to a hospital. 19

20 NHS BOARD REPORT CARD NHS Grampian Staphylococcus aureus bacteraemia monthly case numbers MRSA MSSA SABS Clostridium difficile infection monthly case numbers Hand Hygiene Monitoring Compliance (%) AHP Ancillary Medical Nurse Cleaning Compliance (%) Board Estates Monitoring Compliance (%) Board

21 NHS HOSPITAL A REPORT CARD Aberdeen Royal Infirmary Staphylococcus aureus bacteraemia monthly case numbers MRSA MSSA SABS Clostridium difficile infection monthly case numbers Cleaning Compliance (%) ARI Estates Monitoring Compliance (%) ARI

22 NHS HOSPITAL B REPORT CARD Dr Gray s Hospital Staphylococcus aureus bacteraemia monthly case numbers MRSA MSSA SABS Clostridium difficile infection monthly case numbers Cleaning Compliance (%) DGH Estates Monitoring Compliance (%) DGH

23 NHS HOSPITAL B REPORT CARD Woodend Hospital Staphylococcus aureus bacteraemia monthly case numbers MRSA MSSA SABS Clostridium difficile infection monthly case numbers Cleaning Compliance (%) WE Estates Monitoring Compliance (%) WE

24 OTHER NHS HOSPITALS REPORT CARD The other hospitals covered in this report card include: Aberdeen Maternity Hospital Royal Cornhill Hospital Royal Aberdeen Children's Hospital Roxburgh House All Community Hospitals Staphylococcus aureus bacteraemia monthly case numbers MRSA MSSA SABS Clostridium difficile infection monthly case numbers NHS OUT OF HOSPITAL REPORT CARD Staphylococcus aureus bacteraemia monthly case numbers MRSA MSSA SABS Clostridium difficile infection monthly case numbers