An Improved Model of Cardiac Care for Aboriginal and Torres Strait Islander Patients at Princess Alexandra Hospital
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1 An Improved Model of Cardiac Care for Aboriginal and Torres Strait Islander Patients at Princess Alexandra Hospital A/Prof William Wang Princess Alexandra Hospital 1 March 2018
2 I would like to acknowledge the Traditional Custodians of the land on which this event is taking place. I pay my respects to Elders past, present and future.
3 Indigenous Cardiovascular Health Programs Primordial prevention Health Promotion Community Programs Screening Primary Care Specialist clinics Hospital services 98% of Aboriginal and Torres Strait Islander patient hospital services occur in public hospitals
4 Princess Alexandra Hospital
5 Princess Alexandra Hospital Tertiary hospital in Brisbane s south Cardiology and Cardiothoracic surgery 4% of patients in Metro South identify as Aboriginal or Torres Strait Islander
6 One third of all Aboriginal and Torres Strait Islander People live in Queensland In Queensland: 30% major cities, 50% regional, 20% remote
7 Princess Alexandra Hospital Cardiology Aboriginal and Torres Strait Islander focused cardiology outreach clinics 2007 Cherbourg clinic started (Cherbourg Hospital) 2011 Cherbourg clinic reviewed and new model implemented 2011 Inala clinic started (Inala Indigenous Health) 2011 Cunnamulla clinic started (CACH) 2016 Woolloongabba clinic started (ATSICHS) 2017 North Stradbroke Island (Yulu-Burri-Ba) 2017 Wynnum clinic started (Yulu-Burri-Ba) Current Project Team started 2015 Lighthouse (I, II & III)
8 Challenges patients / year from anywhere Hospital Governance and policies Identification Physical environment Staff cultural capabilities Disease treatment Patient journey Community Discharge medications Discharge information Rehabilitation Patient awareness and understanding GP follow up Specialist follow up
9 PAH Better Cardiac Care Team Aim: To Provide Better Cardiac Care for Aboriginal and Torres Strait Islander patients Core project team (CNC, HLO, Pharmacist, Cardiologist) Reference Group Patient Liaison Officers Cultural Capability Team Cardiology Department Pharmacy Department Hospital, medical and nursing executives Aboriginal and Torres Strait Islander Branch, Qld Department of Health Lighthouse project - Heart Foundation / AHHA
10 THE PATIENT JOURNEY Partnerships with Primary Care Providers Clinical handover with Primary care provider/s Referral Pathways for Secondary Prevention Specialist and GP Follow up Follow up phone call Clinical handover to GP 7 day GP follow up Specialist follow up Outreach clinics Discharge medications 7 day free hospital medication supply Dosing aides Titration plans Staff support Provide knowledge and support Relay patient needs Clinical care for challenging patients and situations Patient Support Case management Cultural and clinical contact Using teach back method to improve health literacy TRACS booklet written using patients own terminology and understanding of health Model of Care Inpatient & outpatient support Rounding with HLO Documentation in medical record DAMA strategy Health Promotion Health promotion events AHW workshops Creating Pathways Referrals from AMS Cardiology clinics delivered in AMS Linked with IUIH Linked with RHD Registry Welcoming Environment A&TSI identification polo shirts Artwork with acknowledgement Identification Process Status Report Patient Flow Cultural Capability Training Pre & Post Survey Action Plan Advocacy Modified from Better Cardiac Care
11 Artwork T-shirts
12
13 Transition to Community
14 Discharge Against Medical Advice DAMA Prevent DAMA Unable to prevent Patient stays in Hospital Review medical record & case review with specialist Early contact with patient (within 3 days) Communicate plan with GP, specialist & patient Case manage to ensure appropriate follow up.
15 Discharge medications trial program since April 2015 Queensland Health hospitals Generally charge for 30 days of prescribed medications Cannot prescribe CTG scripts. Medication program for PA Hospital cardiac patients Patients offered choice of: 7 days supply free of charge must be CTG registered; or Usual 30 days supply 61% of patients obtained 7 days free supply Cost of program per patient is only about $20! Link patients back for GP within 7 days
16 Clinical Handover to Primary Health Care Providers
17 PA Hospital Cardiology June 2016 Dec 2017 Aboriginal and Torres Strait Islander patients
18 Improved GP follow up after discharge from hospital
19 Make GP appointments for patients Our data 2015 to 2017 showed that Patients with GP appointments made by team while in hospital had significantly higher GP follow up rates compared to patients who elect to organise own GP follow up
20 Improved specialist follow up after discharge from hospital
21 PA Hospital outreach clinics Total 11 sites Majority monthly visits Clinical consultations, echocardiograms, stress tests 6 indigenous health focused sites 2 rural / remote Cherbourg Cunnamulla 4 urban / regional Inala Woolloongabba Wynnum Stradbroke Island
22 Outreach clinics Woolloongabba North Stradbroke Island Inala Cunnamulla Cherbourg Strong local integration Continuity of care Better understanding and patient and community needs Specific challenges at different sites Scheduling, workload, costs and fatigue
23 Reducing preventable hospital readmissions PA Hospital to PA Hospital readmissions data Princess Alexandra Hospital 28 day readmissions
24 Summary Aboriginal and Torres Strait Islander people have high cardiovascular disease burden at young age Multifaceted and multidisciplinary approaches are required to provide better cardiovascular care
25 Thank you PA Hospital Better Cardiac Care Team Viv, Cherie, Sean, Amanda, Sonia, Tanya, Gary, Scott, Stephanie, Hayley, Lizzie, Fiona, Arnold, Danielle and many others Reference Group Patient Liaison Officers Cultural Capability Team Cardiology Department Pharmacy Department Hospital, medical and nursing executives Aboriginal and Torres Strait Islander Branch, Qld Department of Health Lighthouse project - Heart Foundation & AHHA
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