Position Description Position Salary Reports to Supervises Conditions of Employment

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1 Position Description Position Salary Reports to Supervises Conditions of Employment Partners in Recovery Support Faciliator Dependent on qualifications, skills and experience Partners in Recovery Team Leader N/A In accordance with the Social, Community, Home Care, Disability Services Award, 2010 Status Negotiable Length of Position 30 June 2019 Location Wellington and other sites as required Organisational Information within Australia Inc., formerly known as SNAP Gippsland Inc. is committed to excellence, equity and quality in mental health. It achieves this by developing collaborations that generate hope, meaning, self-identity, and responsibility. Established in 1992, within is a leader in Psychosocial Rehabilitation Support and Recovery oriented services. We aim to have planned, systematic, evidence-based and best practice approaches to all that we do. within Australia: assists people with mental health problems to manage their own illness experience and motivate them to set goals and lead satisfying and fulfilling lives. receives funding from the Victorian and Federal Government to deliver Mental Health Community Support Services: Individualised Client Support Packages, Planned Carer Respite services and Partners in Recovery. has 4 service outlets which are located in Bairnsdale, Sale, Leongatha and Orbost Employs approximately 40 full and part-time staff is governed by a community based Board of Governance has a history of delivering programs that offer a point of difference. has adopted four research validated models of service as the agency s method of intervention. The Collaborative Recovery Model (CRM) and Flourish both have been developed by the University of Wollongong; the Optimal Health Program (OHP) has been developed by Healthmaps (formerly Frameworks for Health) and Action over Inertia developed by Terry Krupa and colleagues, Queens

2 University, Ontario, Canada. within has research partnership agreements with Healthmaps and the University of Wollongong. actively participates in research has been awarded four Australian and New Zealand Mental Health Service Awards since 2007 is an equal opportunity employer For further information see website Our Key Values: Equity, Honesty, Respect, Integrity, Quality, Excellence, Transparency Expectations of All Staff: 1. Uphold within s Vision, Mission and Values and seek ways in which to add value to the organisation. 2. Operate within the formal delegations framework of the organisation and in accordance with organisational policies, procedures and guidelines 3. Ensure that the CEO is well informed about within s business 4. Maintain a high level of discretion and confidentiality 5. Develop and maintain effective and professional working relationships with stakeholders and colleagues. 6. Ensure the maintenance of a safe working environment for clients, staff, contractors and visitors. If a work safety issue is identified it is reported urgently to Business Services. 7. Participate in the organisation s CQI related activities and processes. Service Aim: To deliver high quality individualised psychosocial, recovery oriented service to people with a severe and persistent mental illness to enable them to live a satisfying life in their community. The Purpose of the Role: The primary purpose of the Support Facilitator is to assist clients with a severe and persistent mental illness to access the range of service, to assist them manage their condition and address their health and wellbeing needs. The position does not provide clinical service or intervention. It supports: the client to navigate the service system, and access appropriate services at the right time and in the right place, services providers to work together to coordinate care As within Australia begins to transition to the National Disability Insurance Scheme in the Wellington area, Support Facilitators will play a key role in helping our clients understand and transition in to the scheme. Background: The Partners in Recovery (PIR) initiative aims to improve the system response to, and outcomes for, people with severe and persistent mental illness who have complex needs by:

3 facilitating better coordination of clinical and other supports and services to deliver wrap around care individually tailored to the person s needs; strengthening partnerships and building better links between various clinical and community support organisations responsible for delivering services to the PIR target group; improving referral pathways that facilitate access to the range of services and supports needed by the PIR target group; promoting a community based recovery model to underpin all clinical and community support services delivered to people experiencing severe and persistent mental illness with complex needs; and building client capacity to self-manage and engage with services appropriately over the long term, and strengthening family/ carer supports. Primary Responsibilities & Tasks: Support Facilitator Responsibilities Develop a relationship of trust with clients, and act as a central point of contact for the client and their family and/or carer. With the client, identify the needs of the client and the range of services and significant others (family/carers) to be involved in the client s care team. Engage clients in comprehensive PIR assessment and care planning, and with the client and other key services design an individually tailored PIR action plan. The plan should sequence and prioritise efforts to gain access to services and supports. With the commitment of regional PIR partners, carers and families (as appropriate) regularly monitor and review the PIR action plan. Facilitate a case conference within the first 6 weeks of a new client entering the PIR service that includes other key providers and services involved in the client s care. Facilitate subsequent case conferences as required. Provide linkage and support to ensure that clients gets access to the range of health, welfare and social services they require to address their needs. At times this will require strong advocacy and negotiation. Facilitate client engagement and participation with these services. Engage with existing case managers that may have a role in the care of the client, and ensure engagement of appropriately trained specialists to support the client s clinical needs. Utilise brokerage funds to provide goods and services which cannot be provided by existing services or funded programs. Work with the client and the services involved in their care to put strategies in place that reduce their use of unplanned and emergency services (such as hospital ED, police). Use a recovery focused approach in working with clients to build their capacity to self-manage, gain confidence and improve their psychological wellbeing. Assist clients in understanding the National Disability Insurance Scheme and facilitate the transition

4 Teamwork and Service Networks Maintain effective links and communicate regularly with key stakeholders from a broad range of sectors (health, welfare, education, justice, employment, housing) and with significant others (family/carers) in the client s life. Liaise with other health service providers, government services, community agencies, Aboriginal Community Controlled Health Organisations and clinical professionals involved in client s care. Work with providers and services to coordinate client care and develop a single coordinated care plan. Facilitate agreements, mediation and conflict resolution between clients and service providers and between services. Participate in meetings to improve coordination of client care and integration of the service system. Engage in PIR networking opportunities to improve linkages and connections between providers and services. Use information technology to support information exchange between providers. Professional Development and Organisational Responsibilities Keep accurate client records and provide data as required by the employer and the Gippsland Primary Health Network (Gippsland PHN) regarding service provision. Maintain the necessary reporting and information provision to the Gippsland PHN to ensure effective administration of governance arrangements. Participate in evaluation activity and collect data as required to determine the impact and outcomes of the PIR service. Engage in supportive peer relationships. Participate in individual and group supervision. Actively pursue professional development training relevant to the role. Participate in quality improvement initiatives and promote PIR within the service system. Requirements of the Position: Qualifications, Registrations Tertiary health qualification relevant to mental health such as social work, occupational therapy, nursing. Certificate 4 in mental health will also be advantageous. Registration and/or association with a peak professional body Current police check and working with children check Current Victorian driver s licence

5 Selection Criteria skills, knowledge & experience: Skills, Experience and Knowledge Extensive experience in working as a mental health practitioner Demonstrated experience of working effectively with clients with mental illness and complex needs, in particular working with people who have often disengaged from services Well-developed skills in engaging with services and facilitating successful stakeholder relationships. Experience in working with a recovery model of practice and high level understanding of the theoretical foundation which underpins practice Extensive knowledge of the healthcare, welfare and community sectors systems. Strong negotiation, advocacy and mediation skills and ability to manage conflict An understanding of the social model of health and disability Understanding of Privacy and Confidentiality Attitude and Attributes Flexibility and capacity to adapt to a changing environment with a variety of co-workers High level communication and interpersonal skills Willingness and ability to work independently and in multiple locations (providing sessions in a range of organizations through co-location Demonstrated ability to provide client support in a culturally appropriate environment working with adults from a diverse range of backgrounds, including working with the indigenous community and people from CALD backgrounds Capacity to resolve problems with a can do approach, imagination, hope and optimism. Empathy with both the client issues and service provider experience. Resilience, creativity and persistence Generosity of spirit Performance Standards: Performance will be measured by: Agreed performance appraisal objectives. The extent to which position and responsibilities are achieved. The degree of professionalism, flexibility displayed. Reliability, quality and courteousness of service delivered. Effective teamwork Current Victorian driver s licence Accountability: The position is accountable to and under the direction of Partners in Recovery Team Leader. Applications: An application addressing each of the Key Selection Criteria plus a current Resume detailing the names and contact details of 2 professional referees (supervisor/manager in a current and immediate past position) should be received by 5pm Friday, 20 June, 2018.

6 Kirstie Pearce Corporate Services Manager P.O. Box 635, BAIRNSDALE or ed to Please note that applications cannot be considered unless each of the Key Selection Criteria is addressed. Faxed applications will not be accepted. Applicants will then be short-listed for interview. Referees will be contacted post interview. All applicants will be notified of the outcome of their application.