Telehealth Coordinator Curriculum Update. Kathy Chorba California Telehealth Resource Center

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1 Telehealth Coordinator Curriculum Update Kathy Chorba California Telehealth Resource Center

2 Presentation Overview Why are we doing this? Who is developing the content? What is included in the curriculum? Where will this be posted? How can people access this? When will it be available?

3 Why are we doing this? Doesn t this content already exist somewhere? Excellent content is available $$ Online certificate and certification courses single use, per customer Classroom based single use, per customer, + travel expense Onsite - customized+ hands-on for entire staff single use per site Free, online Not available to the public members only Available to the public Single topic focus, not all-inclusive Have to search lots of websites to find content Outdated

4 Why are we Doing This? A comprehensive collection of basic information developed specifically for the telehealth coordinator should be available in one location, free of charge to everyone Requested by health plans interested in extending telehealth services to new clinic sites Requested by HRSA funded clinic sites Requested and funded in part by the California Health Care Foundation (CHCF) Basic telehealth orientation for new and existing telehealth coordinator staff Can be used for pre, post, or refresher training

5 Who will be Developing the Content? NETRC + CTRC + Learning Community + YOU The Northeast Telehealth Resource Center (NETRC) has 80% of the curriculum already developed but not recorded/published Now funded by the CHCF The CTRC will review existing and add the remaining 20% content plus toolkits and templates Content is added and/or revised according to feedback from the CHCF Learning Community Requests (from the public) for new content will be considered and implemented if time and funding is available

6 Something to Keep in Mind This etraining provides an introduction to key concepts and resources to assist telehealth coordinators in building the knowledge and skills needed to successfully fill their role. It can also be used as a refresher course for those looking to revisit core information and/or update their skills. This etraining does not provide a certification, nor is it meant to replace certification for those interested in pursuing that level of training. To find resources for more in-depth, certificate training, please visit our website:

7 What is Included in the Curriculum? Eight Modules 1. Telehealth Overview 2. Technology 3. Defining your Program Needs 4. Team Roles and Preparing for the Visit 5. Reimbursement and Legal Considerations 6 & 7. Developing Successful Programs 8. Challenges, Solutions and Funding

8 Module 1 Telehealth Overview Telehealth history Expansion The future of telehealth Benefits of telehealth What does telehealth look like? Definitions and subcategories Provider site Patient site Applications live video store and forward remote monitoring mhealth, etc.

9 Module 2 Technology Overview Basic technology terminology Simple solutions: laptop, tablet, cellular devices Telemedicine system solutions and set-up Medical peripherals This module will include a discussion of different systems and peripherals with corresponding videos

10 Module 3 Defining your Program Needs Identifying the specialty needs of your population Equipment requirements for each specialty Considerations in meeting population needs Selecting culturally competent specialists Sign language Interpreting and translation services

11 Module 4 Team Roles and Consultation Preparation Policies and procedures, staff roles and job descriptions Consultation Preparation Patient side Set-up, before, during, after Coordinator etiquette Patient education Provider side Set-up, before, during, after Provider etiquette Coordinator / provider interaction Testing Mock patient clinics Dry runs with colleagues Configuring and testing technology

12 Module 5 Reimbursement and Legal Considerations Billing and reimbursement Medi-Cal and Medicare Managed care health plans Private payers Working with Health Plans: demonstrating the benefit of telehealth Providing access to care for ( ) volume of patients in ( ) specialties for ( ) length of time with ( ) success Legal considerations Privacy issues State and Federal legal issues Credentialing Contracting

13 Modules 6&7 Developing Successful Telehealth Programs Elements contributing to success Time management Best practices for incorporating telehealth into the daily workflow Staff training Project management Measuring program success Realistic goal setting and timeline (developing a program charter) Data collection and documentation Success stories Handling challenges No show rates Patient and Provider buy-in Getting chart notes from specialists 3 models Provider joins in the last few minutes Patient only; f/u with PCP later Contracted provider (no PCP in room and provides direct prescribing)

14 Modules 6&7, continued Developing Successful Telehealth Programs Education Importance of keeping updated on new technologies, procedures, and using available resources Continuing education with peers Peer to peer collaborative events to share new developments and best practices Record keeping Tracking visits Tracking technology issues and solutions Tracking operational problems and solutions Marketing Developing material to demonstrate the benefits of telehealth to different targeted audiences Patients, providers, leadership and staff General public education

15 Module 8 Challenges, Solutions and Funding Including but not limited to the following: Identifying and overcoming integration barriers Obtaining funding Links to standard grant sites (HRSA, RUS, etc.) Links to websites that list current funding availability (CTRC, etc.) Post funding sustainability Overview of telehealth business models

16 Where will this Content be Posted?

17 How can People Access the Content?

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20 When Will it be Available? Anticipated Publishing Timeline Module Topic Proposed Date 1 Telehealth Overview June Technology June Defining your Program Needs July Team Roles and Preparing for the Visit July Reimbursement and Legal Considerations July &7 Developing Successful Programs Sept Challenges, Solutions and Funding Sept 2018

21 Future Content? Comments and recommendations for additional content and resources are always welcome! Please visit: caltrc.org/about-us/contact-us/

22 THANK YOU CalTRC.org