JOB DESCRIPTION. All HealthEast Facilities. JOB GRADE: Step DATE 4/12 APPROVED BY: Mary Pynn

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1 JOB DESCRIPTION LOCATION: DEPARTMENT: POSITION: REPORTS TO: All HealthEast Facilities Nursing Nursing Assistant Clinical Director JOB GRADE: Step DATE 4/12 APPROVED BY: Mary Pynn To be completed by Human Resources Job Class Code: 1561, 1561U, 1561UJ FSLA Status: Non-Exempt Non-Contract/Contract: Both Approved by: Paula Merrill Primary Function: 1. As a member of the interdependent team led by a designated RN, is accountable to perform patient care duties and activities for a group of patients. Major Responsibilities: A. Demonstrates commitment to the universal guiding principles of the patient care model in order to achieve the HealthEast Nursing Vision 1. Contributes to the achievement of patient and unit outcomes (Safety, cost, quality, satisfaction, engagement) by working collaboratively with inter and intradepartmental teams 2. Follows the plan of care 3. Supports the integrity of team relationships 4. Embraces innovative approaches and a variety of strategies to support improvements in patient care 5. Provides exceptional customer service 6. Role models effective communication and interpersonal skills when interacting with patients, families, physicians and the interdependent care team 7. Participates in activities that advance personal and professional growth and role models work life balance 8. Performs other related duties within defined role, to meet patient, unit, and organizational needs B. Supports the Nursing Process to achieve outcome focused patient care 1. Observes and collects data to contribute to the assessments of the patient and family in order to develop an outcome focused plan of care 2. Follows the plan of care in order to achieve identified patient outcomes 3. Contributes to the achievement of the plan of care as directed and delegated by RN 4. Intervenes in emergency situations as appropriate, as directed and delegated by RN C. Communicates effectively with patient/family, physicians, the interdependent team and other disciplines regarding the care of the patient 1. Relates patient care data and progress to outcomes to the designated RN 1

2 D. Complies with regulatory requirements, patient safety requirements, infection control practices, and other established practice standards, policies and procedures 1. Demonstrates safe practice in the provision of patient care 2. Identifies and reports unsafe practices in a proactive manner in order to prevent safety events E. Participates in the development and achievement of unit goals (Safety, cost, quality, satisfaction, engagement) 1. Collects and documents data for unit dashboard measurements 2. Participates in meetings and activities which support the achievement of unit goals 3. Monitors and reviews unit dashboard information on a regular basis 4. Understands financial principles and the interdependent teams role in achieving unit fiscal goals F. Achieves customer service excellence by understanding the needs of all customers i.e. patients, families, and physicians 1. Monitors and responds to customer satisfaction data and other internal/external customer feedback 2. Responds to and resolves customer complaints 3. Role models excellent customer service 2

3 Qualifications: A. Education: 1. High school diploma or equivalent. 2. Graduate of accredited medical or nursing assistant program or equivalent experience 3. At Bethesda Hospital, must be on the Nursing Assistant Registry at the time of hire. 4. Current Basic Life Support certification. B. Experience: 1. One year experience in a healthcare setting preferred C. Special Knowledge, Skills, and Abilities: 1. Knowledge to provide patient care within defined role 2. Ability to effectively document and communicate the patient care provided 3. Interpersonal and communication skills 4. Is competent to perform skills outlined on the competency checklist including population specific and age related knowledge. 3

4 Universal 1. Understands the concept of and is committed to the HealthEast Mission by demonstrating behaviors consistent with the Mission Statement a. Recognizes the personal dignity of patients, visitors, and staff as evidenced in responding to expectations, complaints, and requests b. Recognizes and affirms the contribution of co-workers c. Communicates to appropriate personnel the expressed concerns and needs of customers Works collaboratively with appropriate personnel in addressing the needs and concerns of customers. d. Participates in the selection of sources for needed services not provided by the department 2. Demonstrates active participation in the quality improvement process a. Assists in the development of objectives for the department and an action plan to accomplish the objectives b. Attends quality conferences and meetings as requested. Self-educates through the use of journals, books, videotapes c. Assists in the education of staff in the quality improvement process d. Assures that educational programs are provided in a manner consistent with the HealthEast quality process e. Continually assesses and improves the performance of care & services provided by the department 3. Maintains confidentiality in all aspects of the job a. Demonstrates respect of privacy and confidentiality of the work environment b. Complies with Confidentiality and Release of Information policies and procedures 4. Understands and has read the HealthEast Compliance manual and all departmental compliance policies a. Complies with the HealthEast and departmental Compliance policies in performing all job duties 4

5 5. Understands the security requirements of medications and IV solutions. a. Accesses medications or IV solutions only as required to perform normal job duties. b. Complies with all state and federal regulations regarding medication and IV solution security. 5

6 Core Behaviors: Responsibility: Demonstrates the ability to adhere to the HealthEast Core Behaviors Accountability Sets and meets challenging objectives before being asked to. Follows through on all commitments, meeting or exceeding expected results. Adapting to Change/Flexibility Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives; changes behavioral style or method of approach with necessary to achieve a goal Collaboration/Partnership Willingly cooperates and works through issues and conflict towards effective solutions and outcomes that benefit the customer. Establishes rapport with people easily, developing and maintaining a network of contacts who can provide information, help and access to others. Continuous Learning Demonstrates eagerness to acquire knowledge, skills and judgment to accomplish a result or to serve and anticipate customer s needs effectively. Customer Service Focuses on understanding and exceeding internal and external customers needs in a compassionate manner Stewardship Demonstrates an understanding of the link between one s own job responsibilities and overall HealthEast goals and needs, and performs one s job with the broader goals in mind. 6