SCOTTISH WIDOWS CARE

Size: px
Start display at page:

Download "SCOTTISH WIDOWS CARE"

Transcription

1 SCOTTISH WIDOWS CARE

2 SCOTTISH WIDOWS CARE There when you need us for more than just financial help

3

4 SCOTTISH WIDOWS CARE WHAT IS SCOTTISH WIDOWS CARE? By selecting Scottish Widows Protect you are giving yourself peace of mind and confidence that you ve got the right protection insurance in place to help protect your financial future. An insurance payout can really help to ease the financial burden at a time of family bereavement or critical illness diagnosis but you and your family might need more than just financial support. That s why with Scottish Widows Protect you have access to our Scottish Widows Care service, from the day your policy starts. This service is provided by RedArc who provide you with long-term practical advice and emotional support from a dedicated personal nurse adviser. 2

5 WHO ARE REDARC? RedArc has been helping people with serious medical conditions since it was founded in This is a team of personal nurse advisers who provide practical advice and emotional support to individuals and their families at a time when they re experiencing hardship such as the loss of a loved one, being diagnosed with a serious illness, mental health concerns, long-term elderly care and many more. All nurses are highly experienced, registered nurses with a wide range of specialised and general medical knowledge. Emotional support After speaking with a personal nurse adviser it might be identified that the individual would benefit from a second medical opinion and a face to face consultation with a Consultant Specialist is best. RedArc work with Healix Health Services Ltd who employ over 90 fully qualified doctors and nurses and has a database of over 22,000 UK Consultant Specialists. This database of Consultant Specialists covers all major specialities including Cardiology, Mental Health, Oncology, Paediatrics, Respiratory and many more. With RedArc a wide range of therapies and counselling are sourced according to a clinical assessment of the needs of each individual and only accredited professionals are used. Therapy Personal Nurse Adviser UK second medical opinion Practical advice After hospital Bereavement Trauma 3

6 HOW SCOTTISH WIDOWS CARE WORKS FOR YOU From the day your policy starts you have access to Scottish Widows Care. You can access support at any time during the life of your plan, before, during and after a claim the service is there whenever you need it. Not only can you use Scottish Widows Care but we make it available to your partner and children too. We understand that everyone s experience and circumstances will be different so we ensure we offer you a flexible service that can be customised to suit your exact requirements giving you and your family the personalised support you need. Anything discussed is completely confidential and never shared with any other party. Once you contact Scottish Widows Care you ll be allocated a personal nurse adviser who will help you and stay in touch for as long and as often as you need. The nurse will provide bespoke support to you over the phone, this means if you re unwell or feeling vulnerable you can speak confidentially to the nurse from the comfort of your own home. There are many reasons why you might use the Scottish Widows Care service, here are a couple of examples: Helping you understand your diagnosis and treatment Your personal nurse adviser can explain medical terminology, help you navigate NHS services and understand what treatment options are available. They can also send you leaflets, books and DVDs related to your condition or illness. Emotional support for you and your family Often the hardest part of recovery is dealing with the emotional impact. Your personal nurse adviser is trained to help you cope with the wide range of emotions you may be experiencing and will be there for you as long as you need them. 4

7 5

8 Helping you to recover Your personal nurse adviser will make recommendations for your recovery and rehabilitation based on your individual needs and circumstances, such as Helping you to come to terms with changes you may need to make as a result of your illness or disability and support you to make the best recovery you can Arranging access to cardiac rehabilitation following a heart attack or diagnosis of heart disease Arranging telephone-based oncology nursing support following a diagnosis of cancer Organising access to specialist speech or language therapy following a stroke or brain injury. Helping you and your business Also available when you take out business protection, a personal nurse adviser can work with your business to offer support to co-workers in the event of a bereavement, advise on how to support an employee who may choose to work through treatment for ill health or help a person return to work following their recovery from illness. Helping with bereavement The support given is ongoing and you will speak to the same personal nurse adviser each time. Therefore you benefit from long-term support from a nurse who you ve come to know and trust. The service is tailored to your particular needs, it may be that you need help with lots of practical advice initially but as time goes on you could benefit from some more emotional support. Your personal nurse adviser has contacts with lots of organisations, including charities and support groups that may be of help. A bereaved person may benefit significantly from counselling or complementary therapy and your nurse can organise this option too. Access to a second medical opinion Your personal nurse adviser can help you decide if a second medical opinion would be of benefit. They can then arrange a face to face consultation with a UK Consultant Specialist offering support and guidance both before and after the consultation. 6

9 7

10 WHY MIGHT YOU WANT A SECOND OPINION? There are many different reasons why someone might want to seek a second opinion Confirmation of a diagnosis Help in making choices about treatment Concern that a condition is not improving Unsure about information or recommendations from their existing Consultant 8

11 WHAT ARE THE BENEFITS? Some customers value the opportunity to discuss their medical condition in a face to face private consultation. Some customers may go on to have treatment in the UK with the consultant who provided the second opinion. Consultations can be arranged very quickly with the most appropriate consultant specialist but without long delays in extracting medical records from the NHS. Minimise delays in making important treatment decisions. All medical conditions are included, including Mental Health. The support of the personal nurse adviser is invaluable both before and after the Second Opinion. There is help to prepare for the consultation and deal with the outcome, often involving difficult choices at a very emotional and vulnerable time, including helping people come to terms with disappointing news. We hope you never have cause to use our service but if circumstances change and life takes an unexpected turn Scottish Widows Care is here to support you from day one not just during a claim. Speak to your Financial Adviser if you need any other information. Scottish Widows provides RedArc services at no extra cost; they are not a core benefit of the plan. This service can be amended, replaced or withdrawn at any time. 9

12 HOW TO CONTACT US If you have a Scottish Widows Protect policy and would like any support and advice from Scottish Widows Care or find out more about how we could help, please call us on We are available Monday to Friday from 8am to 6pm. You don t have to call straight away, you can wait until the time is right for you. Scottish Widows Limited. Registered in England and Wales No Registered office in the United Kingdom at 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number /17

About me. This page was updated by. Date (dd/mm/yy) Name. has been diagnosed with. My home address. My date of birth is (dd/mm/yy) My NHS number is

About me. This page was updated by. Date (dd/mm/yy) Name. has been diagnosed with. My home address. My date of birth is (dd/mm/yy) My NHS number is About me This page was updated by Date (dd/mm/yy) Name has been diagnosed with My home address My date of birth is (dd/mm/yy) My NHS number is My hospital number is The hospital I go to is My contact at

More information

Support services for patients with secondary breast cancer.

Support services for patients with secondary breast cancer. Sheffield Teaching Hospitals NHS Foundation Trust Support services for patients with secondary breast cancer. Secondary breast cancer pledge: working together to improve secondary breast cancer services

More information

Discharge from hospital

Discharge from hospital Page 1 of 9 Discharge from hospital for patients, carers and relative Introduction Welcome to our Trust. This leaflet is about planning to leave hospital (also known as discharge from hospital). Please

More information

Your life Your health Your benefits. Aon. Effective from 1 October bupa.co.uk

Your life Your health Your benefits. Aon. Effective from 1 October bupa.co.uk Designed for Arranged and provided by Your life Your health Your benefits Aon Effective from 1 October 2015 bupa.co.uk This is page 1 of 8 which should be read together in full. These pages are for the

More information

Worcestershire Hospices

Worcestershire Hospices Worcestershire Hospices Our lives are a story and the ending matters. Dr Atul Gawande Worcestershire Hospices our year in numbers Support over 4,638 patients & loved ones Employ over 300+ staff Cost 10.2m

More information

NHS CANCER SERVICES FOR CHILDREN

NHS CANCER SERVICES FOR CHILDREN NHS CANCER SERVICES FOR CHILDREN 2 NHS cancer services for children WHAT YOU CAN EXPECT When you ve heard that your child has cancer, there s a lot to take in. It can feel overwhelming, and be difficult

More information

Preferred Care. Policyholder user guide. A comprehensive guide with important highlights

Preferred Care. Policyholder user guide. A comprehensive guide with important highlights Preferred Care Policyholder user guide A comprehensive guide with important highlights 1 How Preferred Care works The Preferred Care programme is a proactive quality protection plan designed to safeguard

More information

Wherever you need to be

Wherever you need to be Wherever you need to be The Islands Health Plan Helping you access private healthcare in the Channel Islands and Isle of Man, and on the mainland PAGE 2 If ill health strikes, it s reassuring to know that

More information

Pay for a. Day. Help support people at the Marie Curie Hospice, Edinburgh by paying for 24 hours of care on a day of your choice.

Pay for a. Day. Help support people at the Marie Curie Hospice, Edinburgh by paying for 24 hours of care on a day of your choice. Pay for a Day Help support people at the Marie Curie Hospice, Edinburgh by paying for 24 hours of care on a day of your choice. Every day matters The Marie Curie Hospice, Edinburgh is here for people living

More information

How the GP can support a person with dementia

How the GP can support a person with dementia alzheimers.org.uk How the GP can support a person with dementia It is important that people with dementia have regular checkups with their GP and see them as soon as possible if they develop any health

More information

...a touch...a smile...a kind word

...a touch...a smile...a kind word ...a touch...a smile...a kind word Homecare with excellence www.caring4u.co.uk a very warm welcome to Caring 4 U In 2002 my Father worked in the care industry. Some of the horror stories that he used to

More information

August Planning for better health and care in North London. A public summary of the NCL STP

August Planning for better health and care in North London. A public summary of the NCL STP August 2017 Planning for better health and care in North London A public summary of the NCL STP Planning for better health and care in North London North London NHS organisations are working together with

More information

End of life care. Patient Guide

End of life care. Patient Guide 8 End of life care Patient Guide What happens? There is a point for many in the brain tumour journey when either the disease no longer responds to treatment, or you have had all treatment that is available

More information

Your guide to gifts in Wills. Every family that needs one should have an Admiral Nurse

Your guide to gifts in Wills. Every family that needs one should have an Admiral Nurse Your guide to gifts in Wills Every family that needs one should have an Admiral Nurse We can help carers find solutions to the challenges they face. Sarah Hiscocks, Admiral Nurse A gift in your Will could

More information

Health and care services in Herefordshire & Worcestershire are changing

Health and care services in Herefordshire & Worcestershire are changing Health and care services in Herefordshire & Worcestershire are changing An update on a five year plan to provide safe, effective and sustainable care in our area www.yourconversationhw.nhs.uk Your Health

More information

A guide to Health Select/Health Select 6

A guide to Health Select/Health Select 6 Private healthcare insurance A guide to Health Select/Health Select 6 Put your health first with private healthcare insurance from AXA PPP healthcare healthcare Nothing is more important than your health

More information

HSF Assist HSF Assist Providing support and advice when it is most needed

HSF Assist HSF Assist Providing support and advice when it is most needed HSF Assist HSF Assist Providing support and advice when it is most needed Welcome to your HSF Assist range of services HSF Assist provides you with unlimited access to a variety of assistance helplines

More information

More than my illness. Delivering quality care for children with cancer Executive Summary

More than my illness. Delivering quality care for children with cancer Executive Summary More than my illness Delivering quality care for children with cancer Executive Summary More Than My Illness Delivering quality care for children with cancer: EXECUTIVE SUmmary EXECUTIVE SUMMARY In 2005,

More information

Occupational Health and Wellbeing North East

Occupational Health and Wellbeing North East Occupational Health and Wellbeing North East 02 03 keeping your people fit for work in body and mind Attendance management Back care Counselling Health and wellbeing advice Health surveillance Physiotherapy

More information

Supporting people who need Palliative and End of Life Care in the Community. Giving people a choice

Supporting people who need Palliative and End of Life Care in the Community. Giving people a choice Supporting people who need Palliative and End of Life Care in the Community Giving people a choice Introduction People who are terminally ill or at the end of their life need excellent nursing and medical

More information

Improving Stroke Care in West Surrey

Improving Stroke Care in West Surrey Improving Stroke Care in West Surrey Public Consultation 6 February to 30 April 2017 Please share your views with us 4 Stroke is the 4th single largest cause of death in the UK 700+ People diagnosed with

More information

Mouth care for people with dementia. Coping with feelings of guilt. Caring for someone with dementia

Mouth care for people with dementia. Coping with feelings of guilt. Caring for someone with dementia Mouth care for people with dementia Coping with feelings of guilt Caring for someone with dementia 2 Dementia UK Feeling guilty when caring for someone with dementia People who care for someone with dementia

More information

Surprisingly affordable health insurance

Surprisingly affordable health insurance Priority Health Surprisingly affordable health insurance Build your own health insurance to suit your needs and your pocket Introducing Priority Health Priority Health is a new, affordable way of getting

More information

Greater Manchester Neuro-Rehabilitation Services information for patients and carers

Greater Manchester Neuro-Rehabilitation Services information for patients and carers THIS BOOKLET IS BEING TRIALLED Greater Manchester Neuro-Rehabilitation Services information for patients and carers Greater Manchester Neuro-Rehabilitation Services gmnrodn@srft.nhs.uk All Rights Reserved

More information

top Tips guide To supportive and palliative

top Tips guide To supportive and palliative top Tips guide To supportive and palliative care meetings Patients value care that is high quality and co ordinated. Efficient meetings in a Primary Care setting are of great importance in ensuring that

More information

MY CROHN S AND COLITIS CARE YOUR GUIDE

MY CROHN S AND COLITIS CARE YOUR GUIDE MY CROHN S AND COLITIS CARE YOUR GUIDE Sometimes living with IBD is frustrating but having the right information and support has helped me to feel more in control of my life. Melissa, 44 Diagnosed with

More information

HSF Assist Providing support and advice when it is most needed

HSF Assist Providing support and advice when it is most needed HSF Assist Providing support and advice when it is most needed Welcome to HSF Assist An Employee Assistance Programme from HSF health plan HSF Assist is a proactive resource that helps you with day-to-day

More information

POLICE Seeking help for a mental health problem. Blue Light Programme

POLICE Seeking help for a mental health problem. Blue Light Programme POLICE Seeking help for a mental health problem Blue Light Programme Seeking help for a mental health problem This is a guide for police service staff and volunteers on how to seek professional help for

More information

6: What care is available?

6: What care is available? 6: What care is available? This section identifies and explains the types of care on offer at end of life and who is involved. The following information is an extracted section from our full guide End

More information

Retirement Investments Insurance Health. Support Plus. Value added services from Aviva protection

Retirement Investments Insurance Health. Support Plus. Value added services from Aviva protection Retirement Investments Insurance Health Support Plus Value added services from Aviva protection Looking after you and your family When you take out a protection policy with us, you can relax, safe in the

More information

Rainbow Trust Childrens Charity 1

Rainbow Trust Childrens Charity 1 Rainbow Trust Children's Charity Rainbow Trust Childrens Charity 1 Inspection report North Sands Business Centre Liberty Way Sunderland SR6 0QA Tel: 07825601369 Date of inspection visit: 19 June 2017 Date

More information

Newcastle Healthy Lungs Programme

Newcastle Healthy Lungs Programme Newcastle Healthy Lungs Programme A passion for care. A partner for you. BOC: Living healthcare 02 03 Contents Overview 3 Overview 4 Newcastle Healthy Lungs Programme 6 Our values 8 Complaints 10 How we

More information

ELDER MEDICAL CARE. Elder Medical. Counseling & Support. Hospice. Care. Care

ELDER MEDICAL CARE. Elder Medical. Counseling & Support. Hospice. Care. Care ELDER MEDICAL CARE Counseling & Support Elder Medical Care Hospice Care Mission To provide counseling, support and care to anyone with a serious illness, so they may live life to the fullest. Vision We

More information

What the future hospital report means for patients. Commission to the Royal College of Physicians

What the future hospital report means for patients. Commission to the Royal College of Physicians What the future hospital report means for patients Summary of Future hospital: caring for medical patients, a report from the Future Hospital Commission to the Royal College of Physicians The case for

More information

Welcome to the Anaesthesia and Perioperative Care Prioritisation Survey

Welcome to the Anaesthesia and Perioperative Care Prioritisation Survey Welcome to the Anaesthesia and Perioperative Care Prioritisation Survey We want you to nominate the most important topics for future research in anaesthesia and perioperative care. We are therefore asking

More information

Standards of Proficiency for Higher Specialist Scientists

Standards of Proficiency for Higher Specialist Scientists Standards of Proficiency for Higher Specialist Scientists July 2015 Version 1.0 Review date: 31 July 2016 Contents Introduction... 3 About the Academy Register - Practitioner part... 3 Routes to registration...

More information

Choosing a care home

Choosing a care home Choosing a care home Contents Introduction - Choosing a care home... 3 Decide what s important... 4 Is there any financial support?... 5 Who can help you?... 6 What to look for in a home... 7 & 8 Trial

More information

Hospital discharge planning advice

Hospital discharge planning advice Hospital discharge planning advice Are you a Carer? Many people looking after someone do not recognise themselves as Carers. You are a Carer if you provide, or intend to provide, practical and / or emotional

More information

Introduction to the lung cancer multi disciplinary team (MDT)

Introduction to the lung cancer multi disciplinary team (MDT) Royal Berkshire NHS Foundation Trust London Road Reading Berkshire RG1 5AN 0118 322 51111 (Switchboard) www.royalberkshire.nhs.uk This document can be made available in other languages and formats upon

More information

Your guide to gifts in Wills. Every family that needs one should have an Admiral Nurse

Your guide to gifts in Wills. Every family that needs one should have an Admiral Nurse Your guide to gifts in Wills Every family that needs one should have an Admiral Nurse We can help carers find solutions to the challenges they face. Sarah Hiscocks, Admiral Nurse A gift in your Will could

More information

University College Hospital. The lung cancer multidisciplinary team. Information for patients and carers

University College Hospital. The lung cancer multidisciplinary team. Information for patients and carers University College Hospital The lung cancer multidisciplinary team Information for patients and carers 2 If you would like this document in another language or format, or require the services of an interpreter,

More information

CARERS WELCOME PACK COMMUNITY MENTAL HEALTH DIVISION

CARERS WELCOME PACK COMMUNITY MENTAL HEALTH DIVISION CARERS WELCOME PACK COMMUNITY MENTAL HEALTH DIVISION Contents WELCOME CARE, TREATMENT AND SUPPORT FOR SERVICE USERS CARER S SUPPORT NATIONAL AND LOCAL CARERS SERVICES CARING IN A CRISIS INFORMATION SHARING

More information

Inpatient Rehabilitation Program Information

Inpatient Rehabilitation Program Information Inpatient Rehabilitation Program Information The Inpatient Rehabilitation Program at TIRR Memorial Hermann-Greater Heights has a team of physicians, therapists, nurses, a case manager, neuropsychologist,

More information

everyone deserves a break now and then care Flexible, occasional stays in a Baptcare residential aged care community Aged Care

everyone deserves a break now and then care Flexible, occasional stays in a Baptcare residential aged care community Aged Care everyone deserves a break now and then Respite care Flexible, occasional stays in a Baptcare residential aged care community Treat us as your home away from home Every Baptcare aged care community offers

More information

Resident Guidance Notes

Resident Guidance Notes Home Essentials Grant Fund Resident Guidance Notes Version: V0.3 Date issued: 12.08.2016 Author: Hyde Charitable Trust Home Essentials Grant Fund 1 Guidance Notes for Residents We hope that the following

More information

Lifeline Plus. MyHealthPortal

Lifeline Plus. MyHealthPortal Lifeline Plus MyHealthPortal www.mylifeline.co.uk MyHealthPortal: The future of health care accessible to you FREE today As someone who enjoys the benefit of a Lifeline Plus policy, you now have access

More information

Dermatology Patient Information Leaflet

Dermatology Patient Information Leaflet The role of the skin cancer nurse specialist and the multi-disciplinary team Dermatology Patient Information Leaflet What is a skin cancer nurse specialist? A skin cancer nurse specialist is an experienced,

More information

SCHOOL OF NURSING DEVELOP YOUR NURSING CAREER WITH THE UNIVERSITY OF BIRMINGHAM

SCHOOL OF NURSING DEVELOP YOUR NURSING CAREER WITH THE UNIVERSITY OF BIRMINGHAM SCHOOL OF NURSING DEVELOP YOUR NURSING CAREER WITH THE UNIVERSITY OF BIRMINGHAM 2 English Language and Applied Linguistics Welcome to Nursing at the University of Birmingham We continuously develop our

More information

About our Campaigns tool

About our Campaigns tool Campaigns workbook Contents About our Campaigns tool 03 Creating a campaign 04 Creating an event hub 05 Creating an appeal 14 Creating a Charity of the Year page 22 More information 29 2 About our Campaigns

More information

Solent. NHS Trust. Allied Health Professionals (AHPs) Strategic Framework

Solent. NHS Trust. Allied Health Professionals (AHPs) Strategic Framework Solent NHS Trust Allied Health Professionals (AHPs) Strategic Framework 2016-2019 Introduction from Chief Nurse, Mandy Rayani As the executive responsible for providing professional leadership for the

More information

1. Guidance notes. Social care (Adults, England) Knowledge set for end of life care. (revised edition, 2010) What are knowledge sets?

1. Guidance notes. Social care (Adults, England) Knowledge set for end of life care. (revised edition, 2010) What are knowledge sets? Social care (Adults, England) Knowledge set for end of life care (revised edition, 2010) Part of the sector skills council Skills for Care and Development 1. Guidance notes What are knowledge sets? Knowledge

More information

NCSI Vocational Rehabilitation Project

NCSI Vocational Rehabilitation Project NCSI Vocational Rehabilitation Project The Vocational Rehabilitation (VR) project is an exciting project which came out of the work of the Work and Finance workstream. This project commenced in December

More information

Children s Community Nursing Team

Children s Community Nursing Team Children s Community Nursing Team Care closer to home This leaflet explains the Children s Community Nursing Service and how we care for your child or young person at home. What is the Evelina London Children

More information

CARE OF THE DYING IN THE NHS. The Buckinghamshire Communique 11 th March The Nuffield Trust

CARE OF THE DYING IN THE NHS. The Buckinghamshire Communique 11 th March The Nuffield Trust CARE OF THE DYING IN THE NHS The Buckinghamshire Communique 11 th March 2003 The Nuffield Trust Everyone should be able to expect a good death and to exert control, as far as possible, over the process

More information

Chemotherapy services at the Cancer Centre at Guy s

Chemotherapy services at the Cancer Centre at Guy s Chemotherapy services at the Cancer Centre at Guy s This leaflet aims to give you an overview of chemotherapy services at the Cancer Centre at Guy s. Chemotherapy services are delivered in two areas: Chemotherapy

More information

Your go to guide on physical activity

Your go to guide on physical activity Your go to guide on physical activity A Health Professional s guide to physical activity programmes for patients in Greater Glasgow and Clyde Telephone 0141 232 1860 On average, adults should be undertaking

More information

Proposals to implement standards for congenital heart disease services for children and adults in England - Consultation Summary

Proposals to implement standards for congenital heart disease services for children and adults in England - Consultation Summary Proposals to implement standards for congenital heart disease services for children and adults in England - Consultation Summary Proposals to implement standards for congenital heart disease for children

More information

Medical information form

Medical information form Medical information form Here to help +44 (0) 1892 556274 Available day or night, 365 days a year Please send your completed form to: Upload or secure email via: axapppinternational.com/members Fax: +44

More information

Care Programme Approach (CPA)

Care Programme Approach (CPA) Care Programme Approach (CPA) The Care Programme Approach (CPA) is a package of care that may be used to plan your mental health care. This factsheet explains what CPA is, when you should get and when

More information

European network of paediatric research (EnprEMA)

European network of paediatric research (EnprEMA) 17 February 2012 EMA/77450/2012 Human Medicines Development and Evaluation Recognition criteria for self assessment The European Medicines Agency is tasked with developing a European paediatric network

More information

Talking to Your Doctor About Hospice Care

Talking to Your Doctor About Hospice Care Talking to Your Doctor About Hospice Care Death and dying subjects that were once taboo in our culture are becoming increasingly relevant as more Americans care for their aging parents and consider what

More information

University College Hospital. The Myeloma Cancer Multi-Disciplinary Team. University College Hospital Macmillan Cancer Centre

University College Hospital. The Myeloma Cancer Multi-Disciplinary Team. University College Hospital Macmillan Cancer Centre University College Hospital The Myeloma Cancer Multi-Disciplinary Team University College Hospital Macmillan Cancer Centre 1 Contents Page 1. Introduction 2 2. Medical teams 3 3. Key Worker 3 4. Clinical

More information

Layton Thompson/Marie Curie

Layton Thompson/Marie Curie About us Layton Thompson/Marie Curie Wh0 we are We believe everyone living with a terminal illness should be able to get the most from the time they have left. Marie Curie Nurses care for you in your home,

More information

Your life Your health Your benefts

Your life Your health Your benefts Bu~ MEMBER SUMMARY Your life Your health Your benefts Bupa HSBC Channel Islands and the Isle of Man Healthcare Plan Efective from 1 January 2018 bupa.co.uk In association with HSBCID ~ You re in safe hands

More information

LEADERS IN ONCOLOGY CARE at London Bridge Hospital

LEADERS IN ONCOLOGY CARE at London Bridge Hospital LEADERS IN ONCOLOGY CARE at London Bridge Hospital London Bridge Hospital is a trading name of HCA International Limited. Registered in England and Wales No. 03020522. Registered address: 242 Marylebone

More information

FULL TEAM AHEAD: UNDERSTANDING THE UK NON-SURGICAL CANCER TREATMENTS WORKFORCE

FULL TEAM AHEAD: UNDERSTANDING THE UK NON-SURGICAL CANCER TREATMENTS WORKFORCE FULL TEAM AHEAD: UNDERSTANDING THE UK NON-SURGICAL CANCER TREATMENTS WORKFORCE DECEMBER 2017 Publication date 04/12/17 Registered Charity in England and Wales (1089464), Scotland (SC041666) and the Isle

More information

Maggie Keswick Jencks Cancer Caring Centres Trust. Job Description

Maggie Keswick Jencks Cancer Caring Centres Trust. Job Description Maggie Keswick Jencks Cancer Caring Centres Trust Job Description JOB TITLE: REPORTS TO: LIAISES WITH: Fundraising Proposal Writer Head of Trusts and Partnerships As a member of the Scotland Fundraising

More information

IT ALL STARTS WITH YOU

IT ALL STARTS WITH YOU Email: jo.curtis@nhs.net IT ALL STARTS WITH YOU Tell us about your experience Help us improve NHS services This guide takes you through the different ways you can tell the NHS about your experiences, so

More information

Your local NHS and you

Your local NHS and you South Wales Programme Local Engagement Document Your local NHS and you Local NHS services in Cardiff and the Vale of Glamorgan are run by Cardiff and Vale University Health Board (UHB). The UHB is one

More information

How the GP can support a person with dementia

How the GP can support a person with dementia How the GP can support a person with dementia Factsheet 425LP September 2016 GPs and GP practice staff (including practice nurses) have an important role in supporting people with dementia and their carers.

More information

21 March NHS Providers ON THE DAY BRIEFING Page 1

21 March NHS Providers ON THE DAY BRIEFING Page 1 21 March 2018 NHS Providers ON THE DAY BRIEFING Page 1 2016-17 (Revised) 2017-18 (Revised) 2018-19 2019-20 (Indicative budget) 2020-21 (Indicative budget) Total revenue budget ( m) 106,528 110,002 114,269

More information

9: Advance care planning and advance decisions

9: Advance care planning and advance decisions 9: Advance care planning and advance decisions This section explains how advance care planning and Advance Decisions to Refuse Treatment (ADRT) can support your future care. The following information is

More information

Coordinated cancer care: better for patients, more efficient. Background

Coordinated cancer care: better for patients, more efficient. Background the voice of NHS leadership briefing June 2010 Issue 203 Coordinated cancer care: Key points There are two million people with cancer in the UK. It is suggested that by 2030 there will be over four million

More information

Self harm services Bisley Lodge and Newcombe Lodge. Seeing the young person behind the behaviour

Self harm services Bisley Lodge and Newcombe Lodge. Seeing the young person behind the behaviour Self harm services Bisley Lodge and Newcombe Lodge Seeing the young person behind the behaviour Welcome to Bisley Lodge and Newcombe Lodge We are two separate homes, operating as a single service providing

More information

Improving care together: About Surrey Downs CCG. 1

Improving care together: About Surrey Downs CCG.   1 Improving care together: About Surrey Downs CCG www.surreydownsccg.nhs.uk 1 Welcome to Surrey Downs CCG This booklet explains the work of Surrey Downs Clinical Commissioning Group (CCG). It tells you who

More information

Community Palliative Care Service for Western Sydney. Information for clients

Community Palliative Care Service for Western Sydney. Information for clients Community Palliative Care Service for Western Sydney Information for clients Who we are Silver Chain Group is a not-for-profit organisation and the largest provider of community-based palliative care services

More information

Home ward. Integrated intermediate care service

Home ward. Integrated intermediate care service Ealing Home ward Integrated intermediate care service Extra support for people to recover from illness or injury and remain well at home, without unnecessary stays in hospital. Home ward Ealing is a service

More information

Serious Medical Treatment Decisions. BEST PRACTICE GUIDANCE FOR IMCAs END OF LIFE CARE

Serious Medical Treatment Decisions. BEST PRACTICE GUIDANCE FOR IMCAs END OF LIFE CARE Serious Medical Treatment Decisions BEST PRACTICE GUIDANCE FOR IMCAs END OF LIFE CARE Contents Introduction... 3 End of Life Care (EoLC)...3 Background...3 Involvement of IMCAs in End of Life Care...4

More information

Hospice Care. Information for Patients, Families and Carers

Hospice Care. Information for Patients, Families and Carers Hospice Care Information for Patients, Families and Carers Our thanks go to the patients and family members who have contributed to this publication. Registered Scottish Charity No. SC012372 Rhona M Baillie

More information

The Pulmonary Hypertension Service Specification (Adult)

The Pulmonary Hypertension Service Specification (Adult) Understanding the management of Pulmonary Hypertension in adults in the UK Short guide 2: The Pulmonary Hypertension Service Specification (Adult) This project was jointly developed by PHA UK and Actelion

More information

Deprivation of Liberty Safeguarding in hospice care: from law into practice

Deprivation of Liberty Safeguarding in hospice care: from law into practice Deprivation of Liberty Safeguarding in hospice care: from law into practice Hot Topics Study Day May 2016 Dr Corinna Midgley Saint Francis Hospice Registered Charity No: 275913 Aims of today: To review

More information

Respecting patient choices. Advance care yarning. for Aboriginal and Torres Strait Islander people

Respecting patient choices. Advance care yarning. for Aboriginal and Torres Strait Islander people Respecting patient choices Advance care yarning for Aboriginal and Torres Strait Islander people The information in this booklet is copyright Austin Health, provided by SA Health for your information.

More information

Division of Clinical Psychology Faculty of Clinical Health Psychology. Briefing Paper No. 27 Clinical Health Psychologists in the NHS

Division of Clinical Psychology Faculty of Clinical Health Psychology. Briefing Paper No. 27 Clinical Health Psychologists in the NHS Division of Clinical Psychology Faculty of Clinical Health Psychology Briefing Paper No. 27 Clinical Health Psychologists in the NHS January 2008 Briefing Paper No. 27 Clinical Health Psychologists in

More information

Decision-making and mental capacity

Decision-making and mental capacity 1 2 3 NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE DRAFT GUIDELINE 4 5 Decision-making and mental capacity 6 7 8 [Issue date: month/year] Draft for consultation, December 2017 Decision-making and

More information

Features and benefits of the Care Closer to Home Model of Care

Features and benefits of the Care Closer to Home Model of Care Features and benefits of the Care Closer to Home Model of Care We hope you think we already provide great standards of healthcare and support in your homes and communities, last year 85% of the people

More information

CashBack claim form. 1 Membership details. 2 Patient s details. Lead member s full name Lead member s address. Postcode. Date of birth D D M M Y Y Y Y

CashBack claim form. 1 Membership details. 2 Patient s details. Lead member s full name Lead member s address. Postcode. Date of birth D D M M Y Y Y Y CashBack claim form 1 Membership details Lead member s full name Lead member s address Postcode Date of birth Membership number Phone number Email address 2 Patient s details Patient s full name If different

More information

In Focus. Important renewal information for operating department practitioners. and social workers

In Focus. Important renewal information for operating department practitioners. and social workers In Focus The Health and Care Professions Council Newsletter Issue 43 October 2012 Inside this issue Page Important renewal information for operating department practitioners and social workers We have

More information

Fundraising Guide. Full of fundraising ideas, top tips and details of how to pay your money in once you re all done fundraising!

Fundraising Guide. Full of fundraising ideas, top tips and details of how to pay your money in once you re all done fundraising! Fundraising Guide Full of fundraising ideas, top tips and details of how to pay your money in once you re all done fundraising! Welcome! Thank you for supporting the Luton and Dunstable Hospital Charitable

More information

Adult Therapy Services. Community Services. Roundshaw Health Centre. Team Lead / Service Manager. Service Manager / Clinical Director

Adult Therapy Services. Community Services. Roundshaw Health Centre. Team Lead / Service Manager. Service Manager / Clinical Director THE ROYAL MARSDEN NHS FOUNDATION TRUST Job Description Job Title Specialist Neuro Physiotherapist - Community Neuro Therapy Service Area of Specialty Adult Therapy Services Directorate Community Services

More information

Quality and Leadership: Improving outcomes

Quality and Leadership: Improving outcomes Quality and Leadership: Improving outcomes Podiatry Managers/Allied Health Managers and Leaders 5 March 2014 Shelagh Morris OBE Acting Chief Allied Health Professions Officer 2 http://www.nhsemployers.org/aboutus/latest-news/pages/the-new-nhs-in-2013-infographic.aspx

More information

A Family Companion. to the Together for Short Lives Core Care Pathway for Children with Life-limiting and Life-threatening Conditions

A Family Companion. to the Together for Short Lives Core Care Pathway for Children with Life-limiting and Life-threatening Conditions A Family Companion to the Together for Short Lives Core Care Pathway for Children with Life-limiting and Life-threatening Conditions Third edition, 2014 www.togetherforshortlives.org.uk A Family Companion

More information

Information. for patients and carers

Information. for patients and carers Information for patients and carers Welcome to St Richard s Hospice Having a life-limiting illness - such as cancer or another serious condition - should not mean that a person cannot live their lives

More information

Health & Social Care Integration in Fife. a guide to

Health & Social Care Integration in Fife. a guide to www.fifedirect.org.uk/integration It s time to think differently about health and social care. NHS Fife and Fife Council are transforming the delivery of services. What does this mean for you? a guide

More information

Developing the culture of compassionate care: creating a new vision for nurses, midwives and care-givers

Developing the culture of compassionate care: creating a new vision for nurses, midwives and care-givers Developing the culture of compassionate care: creating a new vision for nurses, midwives and care-givers Organisation: Sue Ryder Author: Lotte Good, Senior Policy and Campaigns Officer Email: Charlotte.good@sueryder.org

More information

NHS. NHS Improvement CANCER. Discovery Interview : Hints and Tips. The Power of Stories DIAGNOSTICS HEART LUNG STROKE

NHS. NHS Improvement CANCER. Discovery Interview : Hints and Tips. The Power of Stories DIAGNOSTICS HEART LUNG STROKE NHS NHS Improvement CANCER DIAGNOSTICS Discovery Interview : Hints and Tips The Power of Stories HEART LUNG STROKE 2 Discovery Interview : Hints and Tips - The Power of Stories Introduction The Discovery

More information

Respite Care. The very best care for your loved one. A Care UK home

Respite Care. The very best care for your loved one. A Care UK home Respite Care The very best care for your loved one A Care UK home Time for both of you Respite care provides 24 hour expert care for your loved one, and enables you, the full time carer, to have an essential

More information

Summary annual report 2014/15

Summary annual report 2014/15 1 Summary annual report 2014/15 2 Annual Report Summary 2014/15 3 St Thomas Hospital Guy s Hospital CATHEDRAL CHAUCER GRANGE RIVERSIDE ROTHERHITHE SURREY DOCKS Key facts about Southwark GP practices in

More information

University College Hospital. The Specialist Centre for Head and Neck Cancer. Information for patients and carers

University College Hospital. The Specialist Centre for Head and Neck Cancer. Information for patients and carers University College Hospital The Specialist Centre for Head and Neck Cancer Information for patients and carers 1 Contents Page (s) 1. Introduction 2 2. Head and Neck Cancer Service at University 2 College

More information

Paediatric Inherited Metabolic Diseases (IMD) Team

Paediatric Inherited Metabolic Diseases (IMD) Team Paediatric Inherited Metabolic Diseases (IMD) Team Contents 3 Welcome to your Paediatric Inherited Metabolic (IMD) team 4 Who is in the team and how can they help? 4 Consultants and administration team

More information

The Community Crisis House model

The Community Crisis House model An evaluation of Wales first crisis house If it had not been for the Crisis House staff I honestly don t think I would still be here. I can t thank you enough for all your help. I now feel that I actually

More information