Designation Guide. To support implementation of quality French-language health services. Support document for Eastern and South-Eastern Ontario

Transcription

1 Designation Guide To support implementation of quality French-language health services Support document for Eastern and South-Eastern Ontario Updated February

2 The designation of an agency means a commitment and formal recognition of its ability to provide French language services. It is not a goal in and of itself, but rather a means of guaranteeing the active and ongoing provision of French language services in the field, in order to meet the specific needs of the population being served. 2012: Straight Forward Annual Report Telephone: Fax: Ottawa office Kingston office Toll-free: reseau@rssfe.on.ca 1173 Cyrville Road, Suite Dalton Avenue, Suite 190 Ottawa, Ontario K1J 7S6 Kingston, Ontario K7M 8N6

3 Telephone: Fax: Ottawa office Kingston office Toll-free: reseau@rssfe.on.ca 1173 Cyrville Road, Suite Dalton Avenue, Suite 190 Ottawa, Ontario K1J 7S6 Kingston, Ontario K7M 8N6

4 Where to begin when thinking of implementing French-language health services in your organization? The Réseau s Designation Guide is an excellent starting point. Obtaining designation under the French Language Services Act (FLSA) is an important process to structure the implementation of quality French-language health services within your agency. Indeed, the designation process is arguably one of Ontario s most tangible means to ensure access to and continuous improvement of services offered in French to our communities. Designation in itself is a formal recognition of your health agency s ability to provide French-language services, as well as a commitment to your francophone patients and clients. This Guide will be helpful to you whether your organization is identified, partially designated or fully designated, as it embarks in the designation process and review. For the better part of the last 15 years, the Réseau has been guiding and advising health service providers engaged in the designation process in Eastern Ontario. In accordance with our mandate as French Language Health Planning Entity since 2010, we have been playing an even more active role supporting organizations efforts and making recommendations of designation to the Champlain and South East LHINs. This has led to the Designation Guide, to answer questions about designation under the FLSA and to improve understanding of this important process. Here you will find useful background information and tools to initiate or pursue the improvement of Frenchlanguage health services. To further support your efforts, we encourage you to involve a Réseau planning officer at the onset of your initiative to help throughout the process. We welcome your feedback on the Guide and its tools, as we want to hear how they can be improved. In the upcoming months, let s also seize the opportunity to pursue dialogue on improving the designation process, as part of our ongoing commitment to the quality of French-language healthcare services in Ontario. The Guide has tapped into the Réseau s planning team collective knowledge and resources. I am specifically indebted to Marielle Beaulieu, advisor and long-time collaborator with the Réseau, for the research and writing, as well as to Ginette Leblanc, Planning Officer, for her invaluable experience and advice on designation matters. Réseau des services de santé en français de l Est de l Ontario 2

5 French Language Services Act, French Language Services Act. 2 Mission 3 Designation and Delivery. Guide de prestation de services en français dans les organismes de santé de l Ontario explanatory leaflet B (designation) 3

6 French Language Services Act 4

7 Services Act, 1986 French Language French Language Services Act Francophone (IDF) Inclusive Definition of French Language Services Act mesure d'équité L'offre active de services de santé en français en Ontario : Une Portrait of the Francophone Community in Ontario. French Language Services Act. More Inclusive Definition of Ontario s Francophone Population. 5

8 French Language Services Act 6

9 ,. Annual Report : Straight Forward. French Language Services Act. 11 Office of the French Language Services Commissioner 7

10 Education Act Courts of Justice Act Child and Family Services Act Official Languages Act Canadian Charter of Rights and Freedoms French Language Services Act Act Annual Report : Straight Forward About the OFA. 8

11 Services Act French Language Services Act French Language Act Explanatory Notes, French Language Services Act, 1986 Annual Report : Straight Forward 9

12 17 French Language Health Planning Entities under the Local Health System Integration Act 2006 and Regulation 515/09. 10

13 . French Language Services Act: Designated Agencies. 11

14 French Language Services Act French Language Services Act, mesure d'équité Services in the Ontario Government L'offre active de services de santé en français en Ontario : Une Practical Guide for the Active Offer of French-language 12

15 13 Designation Guide 2013

16 The Réseau makes a presentation on designation to healthcare service provider (HSP) management. The Réseau planning officer helps interested HSPs to develop a designation plan. The HSP's Board of Directors approves the designation plan and adopts a motion requesting designation under the FLSA. The designation plan is submitted to the Réseau's designation committee, which analyses it and makes recommendations to the Réseau's Board of Directors. Based on a Réseau Board of Directors recommendation that an HSP be designated, the LHIN Board of Directors recommends or not designation to the MOHLTC. The joint Réseau-LHIN recommendation is forwarded to the MOHLTC's French Language Services Office, which evaluates compliance to criteria, makes its recommendation to the assistant deputy minister, and prepares the application for designation for the Office of Francophone Affairs. The Office of Francophone Affairs analyses the application and presents its recommendation to the Cabinet Office. The Cabinet issues an Order-in- Council on the official designation of the agency, enabling to amend the regulation. Services Act French Language 14

17 Local Health System Integration Act 22 About the Ministry. 15

18 Local Health System Integration Act About the Ministry. 24 Designation and Delivery. Services Planning in Ontario 16 Special Report on French Language Health

19 Local Health System Integration Act. d obtenir la désignation Rôles et responsabilités Plan de mise en œuvre en vue d obtenir la désignation Rôles et responsabilités Plan de mise en œuvre en vue 29 Local Health System Integration Act. 17

20 18

21 d accompagnement Services Planning in Ontario 19 La désignation, document Special Report on French Language Health

22 French Language Services Act d obtenir la désignation, Rôles et responsabilités Plan de mise en œuvre en vue 20

23 . French Language Services Act French Language Services Act French Language Services Act News 21 Annual Report : Straight Forward

24 Language Services Act, French French Language Services Act Funding and accountability agreement 22

25 des services de santé en français de qualité 23 Caractéristiques

26 24

27 25

28 d obtenir la désignation 26 Plan de mise en œuvre en vue

29 Practical Guide for Managers Staffing Designated Bilingual Positions A plan des ressources humaines des services en français 27 Étapes à suivre en vue d élaborer un

30 Services Act. French Language 28

31 Services Planning in Ontario Annual Report : Straight Forward 29 Special Report on French Language Health

32 French Language Services Act. 30

33 31

34 Services Act French Language 44 Act. French Language Services Annual Report : Straight Forward 32

35 French Language Services Act 33

36 34 Designation Guide 2013

37 Act 45 Forward Annual Report : Straight 35

38 36 Designation Guide 2013

39 Practical Guide for the Active Offer of Frenchlanguage Services in the Ontario Government Services de santé en français Plan de désignation French Language Health Services. Designation Plan de désignation Designation Plan Plan d action du plan Action Plan Plan des ressources humaines des services en français French Language Services Human Resources Plan Notes explicatives pour remplir le Plan des ressources humaines des services en français Explanatory Notes for Completing a French Language Services Human Resources Plan Guide for Managers Staffing Designated Bilingual Positions A Practical 37

40 en Ontario : Une mesure d'équité Straight Forward. L'offre active de services de santé en français Annual Report : Language Health Services Planning in Ontario Special Report on French Local Health System Integration Act, 2006 Ontario Regulation 515/09 enacted under the Local Health System Integration Act, Engagement with the Francophone Community under Section 16 of the Act, French Language Health Planning Entities under the Local Health System Integration Act 2006 and Regulation 515/09 About the Ministry About the OFA Commissioner Office of the French Language Services Population. More Inclusive Definition of Ontario s Francophone 38

41 French Language Services Act, 1986 News Portrait of the Francophone Community in Ontario Guide de prestation de services en français dans les organismes de santé de l Ontario Explanatory Notes, French Language Services Act Delivery Designation and Mission œuvre en vue d obtenir la désignation, Rôles et responsabilités Plan de mise en document d accompagnement. La désignation, Étapes à suivre en vue d élaborer un plan des ressources humaines des services en français Caractéristiques des services de santé en français de qualité agreement Funding and accountability 39

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43 Telephone: Toll-free: Fax: reseau@rssfe.on.ca Ottawa office office Kingston office office

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