THE UPWELL HEALTH CENTRE Townley Close. Upwell. Wisbech. Cambs. PE14 9BT

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1 THE UPWELL HEALTH CENTRE Townley Close. Upwell. Wisbech. Cambs. PE14 9BT Dr P.R. Williams Dr E.J. Clarke Dr A.C. Blundell Dr J. A. Haine Dr V Bhardwaj Practice & Business Manager Associate GP Nurse Practitioner Mr S.M Reeves Dr H McDowell & Dr K Unamboowe Mrs L Reeves Telephone Facsimile Dear Sir or Madam, Thank you for your interest in our vacancy for a Pharmacy Counter Assistant. Enclosed are a Job Description, Application Form and the Person Specification, which you should review to be confident that you meet the requirements of the role before applying. For your application to be considered please complete the application form answering all questions with as much information as possible. A CV can be submitted to support your application but a CV on its own will not be accepted as an application. If you wish to apply for the post please send your completed application form with a covering letter explaining why you feel you are good candidate, summarising your experience in relation to the role to Mrs J Hughes, Upwell Health Centre, Townley Close, Upwell, Wisbech, Cambs PE14 9BT or to by midday on the 5 th of November If you wish to discuss the role at more length please don t hesitate to contact me on and I will answer your questions or arrange for the Practice & Business Manager to return your call. We look forward to receiving your application. Thank you again for your interest in our practice. Yours sincerely, Jenny Hughes Assistant Practice Manager

2 The Upwell Health Centre EMPLOYMENT APPLICATION The contents of this form will be treated as confidential This form may not allow sufficient space for provision of the information requested, or other information you feel would be relevant to the application. If this is the case, please include additional sheets. PERSONAL DETAILS: Post applied for: Where did you see the post advertised? (Please advise which publication or website) Surname: First Name(s): Title: Address: Postcode: Telephone Numbers: Home: Mobile: address: Do you hold a current UK driving licence? Yes / No (delete as applicable) What would be your method of transport to work? Are you legally eligible for employment in the UK? Do you require a work permit to work in the UK? Yes / No (delete as applicable) Yes / No (delete as applicable) Please note that prior to making an offer of employment, we are required by law to verify documentary evidence (and maintain copies for our files) regarding a candidate s eligibility to work in the UK. This applies to all applicants regardless of nationality/origin. Page 1 of 8

3 CURRENT (OR MOST RECENT) EMPLOYMENT OR WORK EPERIENCE Title of Post Name and Address of Employer Postcode Nature of Business Salary and Grade/Scale Start Date What is your notice period? (If still currently employed) What was your final date of employment? (if already left) Reason for leaving / Wanting to leave Summary of Duties Responsibilities Page 2 of 8

4 PREVIOUS EMPLOYMENT (most recent first - you may include unpaid work) Please give a brief explanation of any periods of unemployment Employer s Name and Address Title of Post Held Salary and Scale Date From Date To Reason for leaving Page 3 of 8

5 EDUCATION AND QUALIFICATIONS (most recent first). Include details of any qualifications for which you are currently studying/expect to attain. Schools, Colleges Universities or other Training organisations From* To* Programme of study/examinations taken (with levels and grades) * Inclusion of qualification dates is not compulsory Page 4 of 8

6 INFORMATION IN SUPPORT OF THIS APPLICATION In your own words, describe the sort of work you think you would be asked to undertake if you were successful in getting this job: Please use the space below explain why you would be a good applicant for the post, including any experience you have gained, skills you have to offer and personal qualities. This may include work and voluntary/domestic activities (e.g. school committees, charity work). Please relate your comments to the job description and advertisement. Please continue on an additional sheet if necessary Page 5 of 8

7 LEISURE Please give details of your leisure interests, sports, hobbies and other pastimes. REFERENCES Please give the name, address and telephone number of two people who would be willing to give you a reference. If you are currently or have recently been in employment, one of these should be your current or last employer. If not, a referee should be a person who can make a statement with regard to your character, e.g. a school or college teacher. Referees must not be members of your family or related to you in any way. Name Name Job Title (if applicable) Job Title (if applicable) Address Address Postcode Telephone address How does this person know you? Postcode Telephone address How does this person know you? If required, may we take up reference before interview? Yes / No (delete as applicable) If required, may we take up reference before interview? Yes / No (delete as applicable) Page 6 of 8

8 APPLICANTS WHO ARE PATIENTS OF THE UPWELL HEALTH CENTRE Because of its locality The Upwell Health Centre realises that it may be necessary for members of staff to be registered as patients with the practice. Please note therefore that if your application is successful, your medical records and those of your immediate family will be protected and only accessible by the clinicians. CRIMINAL RECORD Have you any criminal convictions? Yes / No (delete as applicable) This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974, which means that applicants are not entitled to withhold any information requested about previous convictions even if, in other circumstances, they would be regarded as spent under the Act. If yes please give dates and details. DISCLOSURE & BARRING SERVICE (DBS) DISCLOSURE DOCUMENT & REGISTRATION Any position which requires, as part of normal duties, caring for, training, supervising or being in sole charge of children or vulnerable adults will require Disclosure & Barring (DBS) checks to be undertaken, including provision of a suitable disclosure document. The Protection of Children Act, the Protection of Vulnerable Adults Act and the Safeguarding Vulnerable Groups Act, as amended, will apply in this case. Please confirm your acceptance of this by signing below. For the purpose of this post you are required to undertake a DBS check therefore you must sign below. Signed:.... Date: Page 7 of 8

9 DECLARATION Please read this carefully before signing the Application Form I confirm that the above information is complete and correct. Any offer of appointment may be withdrawn if you knowingly withhold information, or provide false or misleading information. I confirm, that I am fit, able and mentally capable to carry out the position applied for as specified in the Job Description and Person Specification If your application is successful, your employment may be terminated should any subsequent information come to light once you have been appointed. If my application for Employment is successful, I authorise you to contact my doctor for further details and confirmation of my state of health. If my Application for Employment is successful, I agree to undergo a medical examination if this is required to ensure my suitability to carry out my duties. I have given my explicit consent freely. Signed: Print name: Dated: Page 8 of 8

10 Job Description JOB TITLE: PHARMCAY COUNTER ASSISTANT REPORTS TO: PHARMACY MANAGER HOURS: 20 per week - Monday , Tuesday, Wednesday and Friday to SALARY : 7.50 per hour The post holder will work in a customer focused role alongside pharmacy technicians, under the supervision of the pharmacy manager and registered pharmacist in a community pharmacy settings. The range of duties is broad and includes the following: taking in and handing out prescriptions using dispensary and computer systems helping to maintain reasonable dispensary stock levels ordering items for use within a department receiving, loading, unloading incoming goods from wholesalers, manufacturers and elsewhere selling over the counter medicines answering queries on the supply and availability of medicines, where this is within their competence responding to telephone and face to face enquiries of a routine nature from patients, their representatives, members of the public and a wide range of staff groups and referring queries to the relevant member of the pharmacy team when necessary drawing any problems identified or queries raised to the attention of pharmacists, pharmacy manager or pharmacy technician Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines

11 Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder s role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Practice Protocols: The practice has Protocols in place for Clinical and Administrative tasks, staff are required adhere to all Practice Protocols, it is essential that all staff keep up to date with protocols and advise of any changes needed. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of people s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend compulsory training, such as Fire Awareness and CPR, and any other training the practice feels is necessary for the safe running of the practice. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team s performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

12 Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise people s needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, protocols, standards and guidance Discuss with other members of the team how the policies, protocols, standards and guidelines will affect own work Participate in audits where appropriate.

13 UPWELL HEALTH CENTRE PHARMACY COUNTER ASSISTANT PERSON SPECIFICATION Essential Desirable Qualifications Educated to GCSE standard in English and Maths Recognised Pharmacy Counter Assistants qualification Previous Experience Experience working on a Pharmacy counter Previously worked within a GP Practice setting Cash handling and end of day cashing up procedure Maintaining stock levels and stock rotation Ordering stock Taking in and handing out prescriptions Selling over the counter medicines Knowledge & Skills Numerate and literate Excellent communication skills Personal Qualities and Attributes An understanding of the need for strict confidentiality Hard working and flexible work ethic Highly reliable and consistent in terms of attending work Ability to work well with other team members A calm and pleasant manner

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