VA Maine Telehealth Services

Size: px
Start display at page:

Download "VA Maine Telehealth Services"

Transcription

1 VA Maine Telehealth Services Tiffiny Rooney, MSN, RN BC Facility Telehealth Coordinator Objectives Overview and benefits Present state of VA Maine Telehealth Services Challenges faced through use and implementation of telehealth Strategies used to mitigate safety issues Lessons learned Future of Telehealth in the VA 1

2 Telehealth The use of electronic information and communications to provide health care and a broader range of clinical support activities, such as patient education, remote monitoring of health indicators, and self management support. 2

3 The essential difference between Telehealth and face to face health care is the use of technology to bridge the distance between the patient and the provider. The technology should function effectively so that it is a seamless part of the health care process, not a distraction. VA Curriculum Benefits of Telehealth: Decreased travel for patients and/or providers Saves time for patients Improved access to care, especially specialty care Improved continuity of care/case management Improved access to training 3

4 Telehealth Modalities Clinical Video Technology (CVT): Clinic to main facility or clinic to clinic CVT into Home (VA Video Connect) Store and Forward (SFT): TeleRetinal Imaging TeleDermatology Home Telehealth: Care Coordination 4

5 Telehealth Team Telehealth Clinical Technician (TCT) at patient location Facility Telehealth Coordinator : program administrator Technical support staff : National Telehealth Help Desk, Clinical Engineering, Information Technology Distant clinical provider, i.e. specialist or primary care professional providing care Referring provider, who needs to be part of the care communications loop if not involved directly in the telehealth program Role of the Telepresenter in CVT: The TelePresenter is: Set up and ensure that the equipment is working properly. Ensure privacy and safety Provide an orientation to the patient and their family. Obtain consents for telehealth An extension of the provider s eyes, ears, and hands and should facilitate communication between the patient and the provider Facilitate the appointment 5

6 Clinical Video Telehealth (CVT) Over 500 Veteran appointments a month throughout Maine Home Telehealth Program Over 600 Veterans enrolled Designed for Veterans to participate in self management of chronic health conditions Provide education and assistance to ensure timely access to intervention Information sent via home monitors is reviewed by Registered Nurses trained in telehealth, alerted to providers as needed 6

7 Store and Forward (SFT) Veterans seen a month throughout the state of Maine TeleRetinal Imaging: Screening for Diabetic Retinopathy through imaging, results to readers in Boston. TeleDermatology: Consultation with Dermatology. Images sent to readers in Providence. Same day as PC appt whenever possible. Challenges: Increase in costs especially for the initial costs Need for training in new technologies and mode of clinical teamwork Increase in staffing demands: competencies and appropriate level of care on site, particularly MH support In some cases patients may find it to be a negative experience to have less face to face access to a provider Complicated scheduling both sides and equipment Follow up care and communications with providers 7

8 During the televisit: Manage and operate the equipment Troubleshoot and resolve problems TCT acts as the provider s hands assisting, moving or positioning the patient or peripheral so that the provider has the best view for clinical needs and patient provider communications are optimized Clearly and accurately describe the patient s condition to the remote provider Carry out instructions from the remote provider After the televisit: Ensure patient understands any follow up instructions Arrange follow up appointment if warranted Complete required documentation for the patient s medical record or QA monitoring programs Complete all procedures for cleaning and shutting down the equipment 8

9 Maintain the quality of the televisit: Pay attention to room comfort and temperature Lighting, background wash out, clothing size of picture, location of provider and patient on screen Challenge of talking to the screen rather than the patient Noise factors: know how to use mute, avoid fans, side conversations Strategies to mitigate quality or safety concerns TCT Competencies: equipment, clinically specific, Standardized Emergency Protocols: emergency call buttons, phone number confirmation Communication tools (head sets, instant messaging) If Veteran alone in appointment how to reach TCT 9

10 Lessons Learned Communication, Communication, Communication Takes a team, cannot work one deep Cannot do everything Equipment implementation and maintenance= excessive coordination with IT and CE Technology does not always cooperate, need plan B Future of Telehealth in VA Bringing care to the Veterans home 10

11 Jabber Software Veterans must have their own computer with speakers and webcam Veterans with High speed internet challenge in some locations, cost to Vet VA provides link and schedules connection, for Veteran to download Mobile CVT Tablet Offers Veteran a self-view or environment view so Providers can see what the Veteran sees, simply lift off the cradle and walk around when needed DOES NOT support any type of medical devices VA approved video application Built in 4G Verizon connection or Wi- Fi capable All the Veteran has to do is charge the tablet on the charging cradle and it s operational Simple to deploy Designed to be deployed Locked Tablet for VA use ONLY No additional cost the Veteran Offers access to My HealtheVet and VA approved apps 11

12 CVT Patient Tablets with peripherals Rugged tablet with built in stand Supports real time medical devices: Stethoscope, General Examination Camera, BP, Pulse Ox, Temperature, Weight VA approved video application Built in 4G Verizon Connection or Wi Fi capable All the Veteran has to do is plug the device into power and it s operational Simple to deploy Designed to be deployed Locked tablet for VA use ONLY No additional cost the Veteran Offers access to My HealtheVet and VA approved apps QUESTIONS??? 12

Genesis Touch Video Conferencing Customer Training. Honeywell HomMed

Genesis Touch Video Conferencing Customer Training. Honeywell HomMed Genesis Touch Video Conferencing Customer Training Honeywell HomMed Genesis Touch - Video Option High Level Overview Allows real time video conferencing between Telehealth Clinicians, Case Managers, Patients,

More information

Telehealth in the Veterans Health Administration. Mary C. Foster, DNP, Telehealth Program Manager Mid-Atlantic Health Care Network January 27, 2016

Telehealth in the Veterans Health Administration. Mary C. Foster, DNP, Telehealth Program Manager Mid-Atlantic Health Care Network January 27, 2016 Telehealth in the Veterans Health Administration Mary C. Foster, DNP, Telehealth Program Manager Mid-Atlantic Health Care Network January 27, 2016 The Vision For Telehealth In VA Patient Focused Makes

More information

My HealtheVet- Veterans Personal Health Record

My HealtheVet- Veterans Personal Health Record My HealtheVet- Veterans Personal Health Record March 2013 Introduction Brian Vetter R.D. Degree in Dietetics from St. Johns University Clinical dietitian at the St. Cloud VA for 6 years Communication Specialist

More information

Chapter 7 Section 22.1

Chapter 7 Section 22.1 TRICARE Policy Manual 6010.57-M, February 1, 2008 Medicine Chapter 7 Section 22.1 Issue Date: April 17, 2003 Authority: 32 CFR 199.4 and 32 CFR 199.14 1.0 DESCRIPTION 1.1 refers to the use of information

More information

Telehealth Implementation Roadmap Exploring Critical Success Factors for Telehealth Implementation

Telehealth Implementation Roadmap Exploring Critical Success Factors for Telehealth Implementation Telehealth Implementation Roadmap Exploring Critical Success Factors for Telehealth Implementation Integrated Leadership Panel Members Nicole Quesada Director of Training and Outreach Kathy J. Chorba Executive

More information

I. LIVE INTERACTIVE TELEDERMATOLOGY

I. LIVE INTERACTIVE TELEDERMATOLOGY Position Statement on Teledermatology (Approved by the Board of Directors: February 22, 2002; Amended by the Board of Directors: May 22, 2004; November 9, 2013; August 9, 2014; May 16, 2015; March 7, 2016)

More information

Use Case Study: Remote Patient Monitoring for Chronic Disease

Use Case Study: Remote Patient Monitoring for Chronic Disease Use Case Study: Remote Patient Monitoring for Chronic Disease Hackensack Alliance Accountable Care Organization New Jersey March 2014 The Hackensack Alliance Accountable Care Organization (ACO) was established

More information

Telehealth to the home

Telehealth to the home Telehealth to the home Angela Morgan Hunter New England Local Health District, NSW Hunter New England Local Health District has developed, implemented and evaluated two telehealth models designed to improve

More information

The Future of Home Health is Here

The Future of Home Health is Here The Future of Home Health is Here How Home Health Agencies Can Bridge the Care Gap for ACOs and Hospital Networks The Future of Home Health is Here How Home Health Agencies Can Bridge the Care Gap for

More information

Rural Health Home Assessment: Case Presentation

Rural Health Home Assessment: Case Presentation Rural Health Home Assessment: Case Presentation Karl A. Kemmerer, Graduate Student Researcher University of Pittsburgh U.S. Department of Veteran s Affairs Intro Clinical Video Telehealth (CVT) Home Telehealth

More information

GLOBALMEET GLOBALMEET USER GUIDE

GLOBALMEET GLOBALMEET USER GUIDE GLOBALMEET GLOBALMEET USER GUIDE Version: 3.1 Document Date: 1/25/2013 TABLE OF CONTENTS Table of Contents INTRODUCTION... 1 GlobalMeet Overview... 2 GlobalMeet HD... 3 GlobalMeet Toolbar for Outlook...

More information

The Application and Use of Telepresence Robots. April 2011

The Application and Use of Telepresence Robots. April 2011 The Application and Use of Telepresence Robots April 2011 1 Personal Robots? 2 Telepresence Robots 3 The New York Times - Sept 5, 2010 4 Bloomberg Business Week - Feb 21, 2011 5 Three Components of Robotic

More information

Oklahoma Health Care Authority. Telemedicine

Oklahoma Health Care Authority. Telemedicine Oklahoma Health Care Authority Telemedicine Telemedicine Policy: OAC 317:30-3-27 Billing Technology 2 Telemedicine Applicability & Scope The purpose of the SoonerCare telemedicine is to improve access

More information

Telemedicine Guidance

Telemedicine Guidance Telemedicine Guidance GEORGIA DEPARTMENT OF COMMUNITY HEALTH DIVISION OF MEDICAID Revised: October 1, 2017 Policy Revisions Record Telemedicine Guidance 2017 REVISION DATE Oct. 1, 2017 SECTION REVISION

More information

Overview: Key Issues in Specialty Consultation Telemedicine Services

Overview: Key Issues in Specialty Consultation Telemedicine Services Overview: Key Issues in Specialty Consultation Telemedicine Services Written by: Marilyn Dahler Penticoff, RN Clinical Services Consultant gptrac Mary DeVany Director gptrac Specialty Consultation Telemedicine

More information

econsult econsult Introduction & Training Manual

econsult econsult Introduction & Training Manual econsult Introduction & Training Manual Table of Contents Introduction to econsult.....3 Certification & Requirements....4 Referral & Scheduling Process....5 econsult Appointments......6 Video Equipment....7

More information

3/27/2017. Historical Perspective. Innovative Model of Healthcare Delivery Using Telemedicine

3/27/2017. Historical Perspective. Innovative Model of Healthcare Delivery Using Telemedicine Innovative Model of Healthcare Delivery Using Telemedicine Vinita Kamath MS RDN MHA Clinical Director, Nutrition Therapy Cincinnati Children s Hospital Medical Center CNM Conference March 20, 2017 Outline

More information

Telehealth: Frequently Asked Questions

Telehealth: Frequently Asked Questions Telehealth: Frequently Asked Questions WHAT IS TELEHEALTH? Telehealth is the use of electronic information and telecommunications technology to support: THE DELIVERY OF HEALTH CARE PATIENT AND PROFESSIONAL

More information

IMPROVING EFFICIENCY AND COST SAVINGS. Technology Solutions for NHS Hospitals

IMPROVING EFFICIENCY AND COST SAVINGS. Technology Solutions for NHS Hospitals SM IMPROVING EFFICIENCY AND COST SAVINGS Technology Solutions for NHS Hospitals IMPROVING EFFICIENCY IN A CHANGING HEALTHCARE TECHNOLOGY ENVIRONMENT NHS hospitals and their managing trusts are challenged

More information

GLOBALMEET USER GUIDE

GLOBALMEET USER GUIDE GLOBALMEET USER GUIDE Release 4.0 October 2017 (REV2) Includes: GlobalMeet web meetings GlobalMeet desktop tools (Mac and Windows) GlobalMeet for Outlook (Mac and Windows) TABLE OF CONTENTS GlobalMeet

More information

Android Guide January 2017

Android Guide January 2017 Android Guide January 2017 Table of Contents Welcome to imeet for Android 3 Install imeet on your Android smartphone 4 Download the app 4 System requirements 4 Getting started 5 Sign in (hosts and registered

More information

Using telehealth to monitor patients remotely:

Using telehealth to monitor patients remotely: ehealth and nursing practice Using telehealth to monitor patients remotely: an RCN guide on using technology to complement nursing practice RCN Legal Disclaimer This publication contains information, advice

More information

Integrating Technology into Care: Telehealth and Beyond

Integrating Technology into Care: Telehealth and Beyond Integrating Technology into Care: Telehealth and Beyond Cindy Campbell RN, BSN, MHA (c) Director Operational Consulting Fazzi Associates, Inc. Play the 2018 Conference Post to Win Game for a chance to

More information

PRIVACY IMPACT ASSESSMENT (PIA) For the

PRIVACY IMPACT ASSESSMENT (PIA) For the PRIVACY IMPACT ASSESSMENT (PIA) For the Defense Occupational and Environmental Health Readiness System Hearing Conservation (DOEHRS-HC) Defense Health Agency (DHA) SECTION 1: IS A PIA REQUIRED? a. Will

More information

The Telemedicine Referral Case Process

The Telemedicine Referral Case Process The Telemedicine Referral Case Process Phyllis Webster, Program Coordinator, Sr. Arizona Telemedicine Program How does this whole thing work, anyway? Who decides to refer a case via telemedicine? What

More information

CAP IP. ip intercom REFUGE CALL POINTS IP NETWORK SALES DEPARTMENT SECURITY DISPATCH SMARTPHONE SUPERVISION IP MAYLIS RANGE

CAP IP. ip intercom REFUGE CALL POINTS IP NETWORK SALES DEPARTMENT SECURITY DISPATCH SMARTPHONE SUPERVISION IP MAYLIS RANGE CAP IP ip intercom A GLOBAL FULL IP / SIP ACCESS INTERCOM AND AUDIO VIDEO INTERCOMMUNICATION SOLUTION PRINCIPAL VISITOR ACCESS ENTRANCE FLOORS VISITORS CAR PARK CAP IP AUDIO VIDEO KEYPAD SELECTABLE LIST

More information

GLOBALMEET GLOBALMEET WEB & AUDIO USER GUIDE

GLOBALMEET GLOBALMEET WEB & AUDIO USER GUIDE GLOBALMEET GLOBALMEET WEB & AUDIO USER GUIDE FOR ipad, iphone, AND ipod TOUCH Release 2.9 July 2017 TABLE OF CONTENTS TABLE OF CONTENTS GlobalMeet Overview 4 Install GlobalMeet 5 Download the App 5 System

More information

Developing and Operationalizing a Telehealth Strategy. Cone Health s Story \370127(pptx)-E2 DD

Developing and Operationalizing a Telehealth Strategy. Cone Health s Story \370127(pptx)-E2 DD Developing and Operationalizing a Telehealth Strategy Cone Health s Story 0 At the conclusion of this presentation, attendees should have developed a comfortable understanding of the following: Learning

More information

SAMPLE WORKFLOW. DAY OF CONSULT - Patient Site (Pease refer to the flow chart for event timing and site participation requirement)

SAMPLE WORKFLOW. DAY OF CONSULT - Patient Site (Pease refer to the flow chart for event timing and site participation requirement) WORKFLOW Workflow varies from organization to organization. The following pages illustrate how a typical telemedicine clinic operates, and are intended to be used as a starting point in developing your

More information

MEDICAL POLICY No R2 TELEMEDICINE

MEDICAL POLICY No R2 TELEMEDICINE Summary of Changes Clarifications: Page 1, Section I. A 6, additional language added for clarification. Deletions: Additions Page 4, Section IV, Description, additional language added in regards to telemedicine.

More information

MEMORANDUM Department of Aging and Disability Services Regulatory Services Policy * Survey and Certification Clarification

MEMORANDUM Department of Aging and Disability Services Regulatory Services Policy * Survey and Certification Clarification MEMORANDUM Department of Aging and Disability Services Regulatory Services Policy * Survey and Certification Clarification TO: FROM: SUBJECT: APPLIES TO: Regulatory Services Regional Directors and State

More information

Seamless transition from paper to AHS EHR

Seamless transition from paper to AHS EHR Seamless transition from paper to AHS EHR February 15, 2013 Embrace the new world of healthcare Paula D. Peter Galen Certified EHR Consultant 5 yr. AHS and Galen Certified EEHR Consultant Project Manager

More information

Building a Successful Telemedicine Program

Building a Successful Telemedicine Program Building a Successful Telemedicine Program Part 1 Ronald S. Weinstein, MD Founding Director, Arizona Telemedicine Program First Telemedicine Case Massachusetts General Hospital April, 1968 Warren Street

More information

Emerging Telehealth Environment in the State of Hawai`i

Emerging Telehealth Environment in the State of Hawai`i Emerging Telehealth Environment in the State of Hawai`i Pacific Telecommunication Council PTC 17 Christina Higa, Co-Director, PBTRC, University of Hawai`i January 15, 2017 Information & Communication Technologies

More information

V I R T U A L C A R E E R C E N T E R

V I R T U A L C A R E E R C E N T E R V I R T U A L C A R E E R C E N T E R N O V E M B E R 2 0 1 7 I S S U E N O. 1 2 In this issue: Virtual Job Fairs How to Work a Virtual Job Fair Questions to Ask at Career and Job Fairs How to Ace Your

More information

INNOVATIONS IN CARE MANAGEMENT. Michael Burcham, Narus Health

INNOVATIONS IN CARE MANAGEMENT. Michael Burcham, Narus Health INNOVATIONS IN CARE MANAGEMENT Michael Burcham, Narus Health Innovations in Care Management Dr. Michael Burcham, CEO Narus Health Part 1 Care Management Trends & Headwinds Four Mega Trends Transforming

More information

Inteligentní pracovní prostředí

Inteligentní pracovní prostředí Inteligentní pracovní prostředí Zbyszek Lugsch Dimension Data Czech Republic a.s. accelerate your ambition What do workspaces look like today? Behaviour Environment Meetings Collaboration Important to

More information

Telemedicine Credentialing and Privileging

Telemedicine Credentialing and Privileging Presenting a live 90-minute webinar with interactive Q&A Telemedicine Credentialing and Privileging Protecting Patient Privacy, Avoiding Fraud and Abuse Liability, Ensuring Quality of Care THURSDAY, AUGUST

More information

Workflow, Workarounds and Overwork in the Department of Veterans Affairs Problems and Solutions

Workflow, Workarounds and Overwork in the Department of Veterans Affairs Problems and Solutions Workflow, Workarounds and Overwork in the Department of Veterans Affairs Problems and Solutions Stephan Fihn MD MPH Neil Evans MD Clinton Greenstone MD Austin Frakt PhD November 2017 Veterans Health Administration

More information

INFORMATION TECHNOLOGY, MOBILES DIGITAL MEDIA POLICY AND PROCEDURES

INFORMATION TECHNOLOGY, MOBILES DIGITAL MEDIA POLICY AND PROCEDURES INFORMATION TECHNOLOGY, MOBILES AND DIGITAL MEDIA POLICY AND PROCEDURES Updates Who Updated Comments Aug annually Lewis External version TABLE OF CONTENTS AIMS AND LEGISLATION... 3 MOBILE PHONES PARENTS/CARERS

More information

VHA Transformation to a Patient Centered Medical Home Model of Care

VHA Transformation to a Patient Centered Medical Home Model of Care VHA Transformation to a Patient Centered Medical Home Model of Care Joanne M. Shear MS, FNP-BC VHA Primary Care Clinical Program Manager Office of Primary Care Operations & Policy Washington, DC Joanne.shear@va.gov

More information

Telehealth for Nutrition Professionals! Amanda K. Foti, MS RD CDN!

Telehealth for Nutrition Professionals! Amanda K. Foti, MS RD CDN! Telehealth for Nutrition Professionals Amanda K. Foti, MS RD CDN amanda@gethealthie.com Agenda Telehealth 101 Telehealth in nutritional care An introduction to Healthie Setting up a a 21 st century practice

More information

Elliott Wilson Manager, Telehealth and Mobility Programs

Elliott Wilson Manager, Telehealth and Mobility Programs Elliott Wilson Manager, Telehealth and Mobility Programs 856-248-6575 exwilson@virtua.org THE TELEHEALTH JOURNEY Challenges and Opportunity Across the Continuum Agenda and Objectives Overview of Virtua

More information

The Point of Care Ecosystem Four Benefits of a Fully Connected Outpatient Experience

The Point of Care Ecosystem Four Benefits of a Fully Connected Outpatient Experience Midmark White Paper The Point of Care Ecosystem Four Benefits of a Fully Connected Outpatient Experience Introduction This white paper from Midmark is the first in a series that defines the outpatient

More information

SPOK MESSENGER. Improving Staff Efficiency and Patient Care With Timely Communications and Critical Connectivity

SPOK MESSENGER. Improving Staff Efficiency and Patient Care With Timely Communications and Critical Connectivity SM SPOK MESSENGER Improving Staff Efficiency and Patient Care With Timely Communications and Critical Connectivity THE CHALLENGE OF PROVIDING PATIENT CARE WHILE MAINTAINING EFFICIENCY Many hospitals today

More information

Telehealth: Virtual Care IS a virtual reality

Telehealth: Virtual Care IS a virtual reality Telehealth: Virtual Care IS a virtual reality OMNE /ANA-Maine Annual Meeting Nurses: Leading the Redesign of Care Delivery in Maine September 29, 2017 Freeport, ME Robert Abel, MSN, RN, CHPN, CMC, CCM

More information

Community Care Management efrontiers: Patient-Centered Coordination and Communications

Community Care Management efrontiers: Patient-Centered Coordination and Communications Community Care Management efrontiers: Patient-Centered Coordination and Communications An ACHE Qualified Education (Category II) Session 1.0 Hour CEU Dani Hackner, MD, MBA, FACP, FCCP Vice President, Care

More information

MEDICAL POLICY No R1 TELEMEDICINE

MEDICAL POLICY No R1 TELEMEDICINE Summary of Changes MEDICAL POLICY TELEMEDICINE Effective Date: March 1, 2016 Review Dates: 12/12, 12/13, 11/14, 11/15 Date Of Origin: December 12, 2012 Status: Current Clarifications: Deletions: Pg. 4,

More information

Personal Electronic Devices Acceptable Use Policy

Personal Electronic Devices Acceptable Use Policy Personal Electronic Devices Acceptable Use Policy Version 1.0 Purpose: For use by: This document is compliant with /supports compliance with: This document supersedes: Approved by: To advise Trust staff

More information

Frequently AskedQuestions

Frequently AskedQuestions Virtual Care, Anywhere. Telehealth Program Frequently AskedQuestions What is MDLIVE? With MDLIVE, you can access a board-certified doctor via secure online video, phone or the MDLIVE App anytime, anywhere,

More information

GLOBALMEET FOR BLACKBERRY GLOBALMEET FOR BLACKBERRY USER GUIDE

GLOBALMEET FOR BLACKBERRY GLOBALMEET FOR BLACKBERRY USER GUIDE GLOBALMEET FOR BLACKBERRY GLOBALMEET FOR BLACKBERRY USER GUIDE Release 1.3 February 2014 TABLE OF CONTENTS GlobalMeet for BlackBerry Overview 2 Install GlobalMeet for BlackBerry 3 Download the App 3 System

More information

The Evolution of the Conference Room and the Technology Behind it

The Evolution of the Conference Room and the Technology Behind it WHITEPAPER The Evolution of the Conference Room and the Technology Behind it How a Shift in Demand Will Impact Technology, Support, and Users Bill Haskins Andy Nilssen Andrew Davis October 2013 Paper sponsored

More information

NINE TIPS TO BRING ORDER TO HOSPITAL COMMUNICATION CHAOS

NINE TIPS TO BRING ORDER TO HOSPITAL COMMUNICATION CHAOS SM NINE TIPS TO BRING ORDER TO HOSPITAL COMMUNICATION CHAOS Communications in healthcare have become a web of information that is difficult to navigate and manage. Beeps from patient monitoring systems,

More information

Chapter 2. Telehealth Regulatory Requirements

Chapter 2. Telehealth Regulatory Requirements Chapter 2 Telehealth Regulatory Requirements 2.1 Introduction Sometimes referred to as telehealth practice standards, the rules governing where and how telehealth may be used to deliver care are largely

More information

TELEHEALTH FOR HEALTH SYSTEMS: GUIDE TO BEST PRACTICES

TELEHEALTH FOR HEALTH SYSTEMS: GUIDE TO BEST PRACTICES TELEHEALTH FOR HEALTH SYSTEMS: GUIDE TO BEST PRACTICES Overview Telemedicine delivers care that s convenient and cost effective letting physicians and patients avoid unnecessary travel and wait time. Health

More information

Anthem Blue Cross Telehealth Program. Provider Manual

Anthem Blue Cross Telehealth Program. Provider Manual Anthem Blue Cross Telehealth Program This page was left intentionally blank. Anthem Blue Cross Revision Date: September 2014 Version 2.4 Telehealth Program Page 2 Table of Contents Chapter 1: Introduction

More information

TELECOMMUNICATION SERVICES CSHCN SERVICES PROGRAM PROVIDER MANUAL

TELECOMMUNICATION SERVICES CSHCN SERVICES PROGRAM PROVIDER MANUAL TELECOMMUNICATION SERVICES CSHCN SERVICES PROGRAM PROVIDER MANUAL NOVEMBER 2017 CSHCN PROVIDER PROCEDURES MANUAL NOVEMBER 2017 TELECOMMUNICATION SERVICES Table of Contents 38.1 Enrollment......................................................................

More information

The MARYLAND HEALTH CARE COMMISSION

The MARYLAND HEALTH CARE COMMISSION The MARYLAND HEALTH CARE COMMISSION Our Role The MHCC is responsible to advance a strong, flexible health IT ecosystem that can appropriately support clinical decision-making, reduce redundancy, enable

More information

The New Wave of Health Care: Telehealth. FHCC 2014 Annual National Conference April 22-23, 2014

The New Wave of Health Care: Telehealth. FHCC 2014 Annual National Conference April 22-23, 2014 The New Wave of Health Care: Telehealth FHCC 2014 Annual National Conference April 22-23, 2014 The New Wave of Health Care: Telehealth Plenary Session III Moderator: Ken Peach, Executive Director - Health

More information

u Telemedicine The Virtual Experience

u Telemedicine The Virtual Experience Telemedicine The Virtual Experience April 2017 Telemedicine vs. Telehealth Telemedicine is the use of medical information exchanged from one site to another via electronic communications to improve patients

More information

Agency telemedicine rules are revised to clarify that telemedicine networks be approved at the OHCA's discretion to ensure medical necessity.

Agency telemedicine rules are revised to clarify that telemedicine networks be approved at the OHCA's discretion to ensure medical necessity. POLICY TRANSMITTAL NO. 11-35 April 18, 2011 HEALTH POLICY OKLAHOMA HEALTH CARE AUTHORITY TO: SUBJECT: STAFF LISTED MANUAL MATERIAL CHAPTER 30. MEDICAL PROVIDERS-FEE FOR SERVICE OAC 317:30-3-27. EXPLANATION:

More information

Telehealth: Using technology in the delivery of healthcare

Telehealth: Using technology in the delivery of healthcare Telehealth: Using technology in the delivery of healthcare Using Telemedicine to Treat Chronic Disease in Rural Communities "Rural Americans face a unique combination of factors that create disparities

More information

Expanding School-Based Health Services with Telehealth

Expanding School-Based Health Services with Telehealth Expanding School-Based Health Services with Telehealth Welcome Thanks to Our Supporters Association of State and Territorial Health Officials Centers for Disease Control and Prevention Conrad N. Hilton

More information

Telemedicine Privacy and Security: Safeguarding Protected Health Information and Minimizing Risks of Disclosure

Telemedicine Privacy and Security: Safeguarding Protected Health Information and Minimizing Risks of Disclosure Presenting a live 90-minute webinar with interactive Q&A Telemedicine Privacy and Security: Safeguarding Protected Health Information and Minimizing Risks of Disclosure THURSDAY, AUGUST 13, 2015 1pm Eastern

More information

Contemporary RN Case Manager Certificate Program

Contemporary RN Case Manager Certificate Program Contemporary RN Case Manager Certificate Program 3 Day Faculty Led Classroom Instruction for Registered Nurses who are expanding their practices to include advanced care coordination and case management

More information

Telehealth: An Introduction to Implementation and Policy Considerations. Angela Evatt, M.A., M.P.P

Telehealth: An Introduction to Implementation and Policy Considerations. Angela Evatt, M.A., M.P.P Telehealth: An Introduction to Implementation and Policy Considerations Angela Evatt, M.A., M.P.P Overview What is telehealth, how can it be used in care delivery, and what does it aim to accomplish? Value

More information

Chapter 7 Section 22.1

Chapter 7 Section 22.1 Medicine Chapter 7 Section 22.1 Issue Date: April 17, 2003 Authority: 32 CFR 199.4 and 32 CFR 199.14 Copyright: CPT only 2006 American Medical Association (or such other date of publication of CPT). All

More information

Center for Health and Technology Telehealth Education Program. Executive Overview

Center for Health and Technology Telehealth Education Program. Executive Overview Executive Overview 1. Technology-Enabled Health Understand the rationale for the use of advanced IT in healthcare Identify elements of a technology-enabled health care system Learn of the legal, regulatory

More information

Telemedicine. Provided by Clark & Associates of Nevada, Inc.

Telemedicine. Provided by Clark & Associates of Nevada, Inc. Telemedicine Provided by Clark & Associates of Nevada, Inc. Table of Contents Table of Contents... 1 Introduction... 3 What is telemedicine?... 3 Trends in Utilization... 4 Benefits of Telemedicine...

More information

DASH Direct Admissions as Easy as 1-2-3

DASH Direct Admissions as Easy as 1-2-3 DASH Direct Admissions as Easy as 1-2-3 SEAMLESS COORDINATION. EASE OF USE. POWERFUL TWO-WAY COMMUNICATION. As pioneers in the delivery of care, EmCare offers simple and practical yet powerful technologies

More information

Jason Litt Allan F. Keeth Elementary Winter Springs, FL

Jason Litt Allan F. Keeth Elementary Winter Springs, FL Jason Litt Allan F. Keeth Elementary Winter Springs, FL Introduction to the ipad Effectiveness of Technology Implementation Apps Overview Theory applications Notation applications Composition and Piano

More information

Disclosures. Exploration of Telepharmacy: History of Telepharmacy 8/14/2014. Pharmacist and Technician Objectives

Disclosures. Exploration of Telepharmacy: History of Telepharmacy 8/14/2014. Pharmacist and Technician Objectives Disclosures Exploration of Telepharmacy: Bridging the Gap Melissa Badowski, PharmD, BCPS, AAHIVP Clinical Assistant Professor Illinois Department of Corrections HIV Telemedicine University of Illinois

More information

Scaling Remote Patient Monitoring to over 60,000 Patients, Where One Device Does Not Fit All

Scaling Remote Patient Monitoring to over 60,000 Patients, Where One Device Does Not Fit All Scaling Remote Patient Monitoring to over 60,000 Patients, Where One Device Does Not Fit All Don t Move The Patient, Move The Data Presented by: RALPH HAMZO SAVVY PATIENTS: Technology means independence

More information

MedCheck Frequently Asked Questions (FAQ) (Physician, AHP) GETTING STARTED

MedCheck Frequently Asked Questions (FAQ) (Physician, AHP) GETTING STARTED GETTING STARTED What is MedCheck? MedCheck is an application used to electronically enter and approve home medication orders. MedCheck will act as the place for maintaining the home med lists for your

More information

ACRRM Telehealth Advisory Committee Standards Framework

ACRRM Telehealth Advisory Committee Standards Framework www.ehealth.acrrm.org.au ACRRM Telehealth Advisory Committee Standards Framework ATHAC 1 Telehealth Standards Framework Purpose The purpose of the ATHAC Telehealth Standards Framework is to provide health

More information

Project: Telemedicine Engaging Your Providers in Your Telehealth Development and Program

Project: Telemedicine Engaging Your Providers in Your Telehealth Development and Program Project: Engaging Your Providers in Your Telehealth Development and Program Presented by: James Dunnick, MD, FACC, CHCQM, CPC, CMDP - The Dunnick Group, LLC Learning Outcome Standard: This program is based

More information

YOUR BUSINESS CAN T WAIT for VoIP

YOUR BUSINESS CAN T WAIT for VoIP THE 4 REASONS YOUR BUSINESS CAN T WAIT for VoIP TABLE OF CONTENTS Introduction...3 The Big Four...6 Reduce Communications Costs...9 Increase Operational Efficiency...11 Enhance Productivity and Collaboration...14

More information

Steve s Guide to Collaboration. Maximise the effectiveness of collaboration

Steve s Guide to Collaboration. Maximise the effectiveness of collaboration Steve s Guide to Collaboration Maximise the effectiveness of collaboration HOW CAN EVERYONE BENEFIT FROM COLLABORATION? Until recently, collaboration meant bringing all your team together in the same room

More information

9/21/2017. Telemedicine vs. Telehealth. Telemedicine vs. Telehealth. Telemedicine vs. Telehealth. Time is Money. Disruptive Technology

9/21/2017. Telemedicine vs. Telehealth. Telemedicine vs. Telehealth. Telemedicine vs. Telehealth. Time is Money. Disruptive Technology Telemedicine vs. Telehealth Telemedicine is the use of medical information exchanged from one site to another via electronic communications to improve patients health status. Telemedicine The Virtual Experience

More information

Switching EMR Products in Manitoba? What you need to know

Switching EMR Products in Manitoba? What you need to know Switching EMR Products in Manitoba? What you need to know Are you thinking about switching to a different electronic medical record (EMR)? This document outlines things you should consider. If you are

More information

Hesch Institute Jerry Hesch, MHS, PT, DPT(s)

Hesch Institute Jerry Hesch, MHS, PT, DPT(s) Jerry Hesch, MHS, PT, DPT(s) 1609 Silver Slipper Avenue www.heschinstitute.com Las Vegas, Nevada 89002 email: HeschInstitute@yahoo.com Phone: (702) 558-6011 8am-5pm PST (702) 565-6027 fax To future Out-of-Town

More information

New Model of Care - Telehealth

New Model of Care - Telehealth Leveraging Technology to Create Access to High- Quality ABA Treatment Options Joy S. Pollard, Ph.D., BCBA-D, LBA Behavior Change Institute Stanford University School of Medicine New Model of Care - Telehealth

More information

Operations Manual Current as at 01/07/2012

Operations Manual Current as at 01/07/2012 Operations Manual Current as at 01/07/2012 TABLE OF CONTENTS Section One: Purpose of Document 1.1 Introduction......................................... 03 1.2 Background..........................................

More information

Transforming Care in the NHS through Digital Technology

Transforming Care in the NHS through Digital Technology Transforming Care in the NHS through Digital Technology Paul Rice PhD Head of Technology Strategy NHS England 13 th April, 2015 DISCLAIMER: The views and opinions expressed in this presentation are those

More information

Tunstall telehealth solutions

Tunstall telehealth solutions solutions sheet Tunstall telehealth solutions The combination of Tunstall RTX3370 and RTX3371 telehealth monitors and CSO/Telehealth TM software provides an extremely well designed and flexible solution

More information

ACRRM SUBMISSION. to the Regional Telecommunications Independent Review 2015 Public Consultation. July 2015

ACRRM SUBMISSION. to the Regional Telecommunications Independent Review 2015 Public Consultation. July 2015 ACRRM SUBMISSION to the Regional Telecommunications Independent Review 2015 Public Consultation COLLEGE DETAILS July 2015 Demographic category: Peak Body Organisation name: Australian College of Rural

More information

ATA STATE TELEMEDICINE TOOLKIT Working with Medical Boards: Ensuring Comparable Standards For the Practice of Medicine via Telemedicine

ATA STATE TELEMEDICINE TOOLKIT Working with Medical Boards: Ensuring Comparable Standards For the Practice of Medicine via Telemedicine ATA STATE TELEMEDICINE TOOLKIT Working with Medical Boards: Ensuring Comparable Standards For the Practice of Medicine via Telemedicine Tens of millions Americans benefit from remote health services every

More information

Telehealth in Alaska. Cindy Roleff, MS, BSN, RN-BC Telehealth Program Development Manager AFHCAN / ANTHC

Telehealth in Alaska. Cindy Roleff, MS, BSN, RN-BC Telehealth Program Development Manager AFHCAN / ANTHC Telehealth in Alaska Cindy Roleff, MS, BSN, RN-BC Telehealth Program Development Manager AFHCAN / ANTHC Why Telehealth? Patient Empowers them with additional choices Satisfaction Decreases disparities

More information

Telehealth. The Doctor is Always In

Telehealth. The Doctor is Always In Telehealth The Doctor is Always In Technology helps us stay easily connected to friends and saves us time and energy at work. Now technology is bringing those same benefits of quick, convenient, and secure

More information

Health Technology for Tomorrow

Health Technology for Tomorrow Diagnostic Evidence Co-operative Oxford Health Technology for Tomorrow Seminar 1: The potential for wearable technology in ambulatory care: Isansys Patient Status Engine 25 November 2016 Somerville College,

More information

JABRA + LYNC FOR OFFICE 365 Enabling the power of conversation

JABRA + LYNC FOR OFFICE 365 Enabling the power of conversation JABRA + LYNC FOR OFFICE 365 Enabling the power of conversation MYTH BUSTERS UC IS JUST A SOFTWARE SOLUTION. ENABLING LYNC ONLINE DOES NOT ADD ANY VALUE TO MY OFFICE 365 CUSTOMERS. ENABLING LYNC ONLINE

More information

Mobilizing Your Mobile Workforce HOW MOBILE TECHNOLOGY STRENGTHENS EMPLOYEE PERFOR- MANCE, PARTNER RELATIONSHIPS AND CUSTOMER GROWTH

Mobilizing Your Mobile Workforce HOW MOBILE TECHNOLOGY STRENGTHENS EMPLOYEE PERFOR- MANCE, PARTNER RELATIONSHIPS AND CUSTOMER GROWTH WHITE PAPER Mobilizing Your Mobile Workforce HOW MOBILE TECHNOLOGY STRENGTHENS EMPLOYEE PERFOR- MANCE, PARTNER RELATIONSHIPS AND CUSTOMER GROWTH Mobile technology is a force multiplier. In fact, it s a

More information

The Role of The Consultant, The Doctor and The Nurse Mr Gary Kitching Consultant in Emergency Medicine Foundation Training Programme Director

The Role of The Consultant, The Doctor and The Nurse Mr Gary Kitching Consultant in Emergency Medicine Foundation Training Programme Director The Role of The Consultant, The Doctor and The Nurse Mr Gary Kitching Consultant in Emergency Medicine Foundation Training Programme Director Objective To provide an overview of your role as a junior doctor

More information

THE TELEMEDICINE MARKET LANDSCAPE

THE TELEMEDICINE MARKET LANDSCAPE How Telehealth is Changing the Care Provided to Patients Anne Cadwell, The Permanente Medical Group THE TELEMEDICINE MARKET LANDSCAPE Approximately 1 million virtual doctor visits in the U.S. in 2015 1

More information

Telehealth. Putting the patient at the heart of the journey

Telehealth. Putting the patient at the heart of the journey Telehealth Putting the patient at the heart of the journey Why telehealth? 1 Telehealth is the remote monitoring of a patient s vital signs and symptoms in their own home proven to enhance the quality

More information

Your Concerns. Communication Skills PART OF THE FIRST 33 HOURS PROGRAMME FOR NEW VOLUNTEERS AT CAMBRIDGE UNIVERSITY HOSPITAL.

Your Concerns. Communication Skills PART OF THE FIRST 33 HOURS PROGRAMME FOR NEW VOLUNTEERS AT CAMBRIDGE UNIVERSITY HOSPITAL. VERSION 1.1 Communication Skills 1 Your Concerns PART OF THE FIRST 33 HOURS PROGRAMME FOR NEW VOLUNTEERS AT CAMBRIDGE UNIVERSITY HOSPITAL. Inspired by Adapted for CUH Volunteers by Anna Ellis. Communication

More information

19/09/2017. Telehealth Legal and Regulatory Issues in Colorado and Beyond. Nathaniel Lacktman, October 2017

19/09/2017. Telehealth Legal and Regulatory Issues in Colorado and Beyond. Nathaniel Lacktman, October 2017 Telehealth Legal and Regulatory Issues in Colorado and Beyond Nathaniel Lacktman, Esq. @Lacktman October 2017 1 2 1 Licensing 3 Licensing Physician offering care via telemedicine is subject to licensure

More information

Metabolic & Bariatric Surgery. Nate Sann, MSN, FNP-BC

Metabolic & Bariatric Surgery. Nate Sann, MSN, FNP-BC Telemedicine in Metabolic & Bariatric Surgery Nate Sann, MSN, FNP-BC Disclosures: Apollo Endosurgery Faculty Member Exam Med Consultant Long term follow-up in Metabolic & Bariatric Surgery Obesity is a

More information

TELEHEALTH INDEX: 2015 PHYSICIAN SURVEY

TELEHEALTH INDEX: 2015 PHYSICIAN SURVEY TELEHEALTH INDEX: 2015 PHYSICIAN SURVEY Overview Telehealth is accelerating in 2015. As many as 37% of hospital systems have at least one type of telemedicine solution to meet a variety of objectives,

More information

Maryland. Center for Connected Health Policy. Medicaid Program: MD Medical Assistance Program. Program Administrator: MD Dept. of Social Services

Maryland. Center for Connected Health Policy. Medicaid Program: MD Medical Assistance Program. Program Administrator: MD Dept. of Social Services Maryland Medicaid Program: MD Medical Assistance Program Program Administrator: MD Dept. of Social Services Regional Telehealth Resource Center Mid-Atlantic Telehealth Resource Center PO Box 800711 Charlottesville,

More information