This survey allows you to save by clicking 'next', and come back at a later time. This survey will take approximately 1.5 hours to complete.

Transcription

1 Introduction The National Safety and Quality Health Service (NSQHS) Standards are designed to protect the public from harm and to improve the quality of care provided to patients. The Australian Commission on Safety and Quality in Health Care (the Commission) is responsible for updating the NSQHS Standards. The Commission is now seeking feedback on the draft version 2 of the NSQHS Standards. Information on the public consultation process is at You will need to read the draft NSQHS Standards before you can respond to this survey. A separate survey is also available for consumers to provide their feedback on the draft NSQHS Standards. This survey allows you to save by clicking 'next', and come back at a later time. This survey will take approximately 1.5 hours to complete. Your responses will be used to inform the final content of version 2 of the NSQHS Standards. You may also provide written feedback to the Commission. You are invited to provide your contact details to allow the Commission to follow up on your responses and provide you with further information on the review. All responses will be de-identified for analysis and your response will not be attributed to you or your organisation. Please provide your responses by COB Friday 30 October If you have any queries about this survey, please contact the Commission by at NSQHSStandards@safetyandquality.gov.au or telephone Personal and organisational details 1

2 1. You are invited to provide your details. This will be used to follow up or clarify your responses, if necessary. Leaving your contact details is optional. Name Organisation (if applicable) address Phone number 2. Do you give permission for the Commission to contact you in future regarding its work on the NSQHS Standards? Yes No 3. I am providing feedback: as an individual on behalf of my organisation/area/service (please provide name): 2

3 4. Which of the following best describes your current role? Nurse Nursing director Medical practitioner Medical director Director of clinical governance or general manager Allied health professional Pharmacist Quality/safety/risk manager Aboriginal and Torres Strait Islander health practitioner or liaison officer Chief executive officer Senior executive Board member Owner Surveyor Consultant Departmental officer Other (please specify) 5. What is your primary place of work? Public hospital Private hospital Multipurpose service Day procedure service Community health service Public dental serivce Private dental service General practice Accrediting agency Government department Health transportation/recovery service Other (please specify) 3

4 6. In which state/territory is your organisation located? ACT NSW NT QLD SA TAS VIC WA Other (please specify) 7. What is your organisation's postcode? 8. What is the scope of services provided at your organisation? Please select all that apply. Acute services Sub-acute services Day procedure services Mental health services Community health services Primary care Dental services Aged care Not applicable Other (please specify) Personal and organisational details 4

5 9. Is your organisation assessed to the NSQHS Standards? Yes, my organisation has been assessed to the NSQHS Standards Yes, my organisation is registered but not yet assessed to the NSQHS Standards No, my organisation is not assessed or registered to be assessed to the NSQHS Standards Unsure 10. Is your organisation assessed to any of the following sets of standards? Please select all that apply. National Standards for Mental Health Services Trauma Recovery Program Standards National Standards Assessment Program (Palliative Care Australia) Diagnostic Imaging Practice Accreditation Standards Medical Radiation Practice Accreditation Standards National Pathology Accreditation Advisory Council Standards BreastScreen Australia Accreditation Program Residential Aged Care Accreditation Standards Home Care Standards National Standards for Disability Services EQuIP National ISO 9001 QIC Health and Community Service Standards RACGP Standards for General Practices Rainbow Tick Standards - for gay, lesbian, bisexual and transgender friendly health services Not applicable - not a staff member of a health service organisation Not applicable - my health service organisation is not assessed against any sets of standards Unsure Other (please specify) NSQHS Standards 5

6 11. How familiar are you with the NSQHS Standards? Not at all familiar Familiar Very familiar 12. To what extent are you required to understand/implement strategies for version 1 of the NSQHS Standards? Please select the option that is most accurate for your role. I am not involved at I am involved I am always all I am involved rarely sometimes involved Not applicable Standard 1: Governance for safety and quality in health service organisations Standard 2: Partnering with consumers Standard 3: Preventing and controlling healthcare associated infections Standard 4: Medication safety Standard 5: Patient identification and procedure matching Standard 6: Clinical handover Standard 7: Blood and blood products Standard 8: Preventing and managing pressure injuries Standard 9: Recognising and responding to clinical deterioration in acute health care Standard 10: Preventing falls and harm from falls General feedback 6

7 It is recommended that you read draft version 2 of the NSQHS Standards before you answer the following questions. The draft is available to download at General feedback The following questions relate to draft version 2 of the NSQHS Standards. Which answer best describes your opinion? 13. Overall, the language used in version 2 is easy to understand. Please answer for each standard in version 2. Standard GS: Governance for safety and quality Standard PC: Partnering with consumers Standard CC: Comprehensive care Standard RH: Reducing harm Standard CS: Communicating for safety Standard IP: Healthcare-associated infection prevention Standard MS: Medication safety Standard RR: Recognising and responding to acute deterioration Standard BP: Blood and blood products 7

8 14. Overall, the terminology used in version 2 reflects the terminology used in my health service organisation. Please answer for each standard in version 2. Standard GS: Governance for safety and quality Standard PC: Partnering with consumers Standard CC: Comprehensive care Standard RH: Reducing harm Standard CS: Communicating for safety Standard IP: Healthcare-associated infection prevention Standard MS: Medication safety Standard RR: Recognising and responding to acute deterioration Standard BP: Blood and blood products 15. If you disagree or strongly disagree, which words/phrases do not apply in your health service organisation? 16. If you answered question 16, which words/phrases would your health service organisation use instead? 8

9 17. Overall, the actions are clear and I understand what is required of my health service organisation. Please answer for each standard in version 2. Standard GS: Governance for safety and quality Standard PC: Partnering with consumers Standard CC: Comprehensive care Standard RH: Reducing harm Standard CS: Communicating for safety Standard IP: Healthcare-associated infection prevention Standard MS: Medication safety Standard RR: Recognising and responding to acute deterioration Standard BP: Blood and blood products 18. If you disagree or strongly disagree, which actions are unclear and why? Please indicate the action code (e.g. GS1.1) and provide a comment. 9

10 19. I understand the intent of each standard. Please provide an answer for each standard in version 2. Standard GS: Governance for safety and quality Standard PC: Partnering with consumers Standard CC: Comprehensive care Standard RH: Reducing harm Standard CS: Communicating for safety Standard IP: Healthcare-associated infection prevention Standard MS: Medication safety Standard RR: Recognising and responding to acute deterioration Standard BP: Blood and blood products 20. If you disagree or strongly disagree and do not understand the intent of a standard, please indicate the standard (e.g. Std GS) and provide a comment. General feedback An extensive glossary has been included in version 2 of the NSQHS Standards. 21. Is the glossary complete? Yes No 10

11 22. If you answered no, which terms should be added? 23. Are the terms included in the glossary appropriate? Yes No 24. If no, please indicate any terms that should be changed or deleted. 25. Are the explanations in the glossary clear? Yes No 26. If no, which explanations are unclear and need better explanation? General feedback 27. Version 2 of the NSQHS Standards uses initials instead of numbers to reference the standards, for example, Standard GS: Governance for safety and quality. The revised format is clear and easy to follow. 11

12 28. Version 2 of the NSQHS Standards lists items as headings, for example, GS1 Governance and strategic leadership. The revised format is clear and easy to follow. 29. Version 2 of the NSQHS Standards uses letters and numbers to uniquely identify each action, for example, instead of version 2 uses PC5.1. The revised format is clear and easy to follow. 30. The structure of the standards is easy to understand. 31. Standard CC: Comprehensive care is a new standard. The title accurately reflects the intent and function of this standard. 12

13 32. Standard RH: Reducing harm is a new standard. The title accurately reflects the intent and function of this standard. Changes to the NSQHS Standards 33. Standard GS: Governance for safety and quality and Standard PC: Partnering with consumers are retained as overarching standards to better integrate the standard with the actions in each of the clinical standards (e.g. CS1.1). Will retaining the overarching standards: Support the implementation of the NSQHS Standards Make it clear what is required for each of the NSQHS Standards Help health services to better integrate Standard GS and Standard PC with the other NSQHS Standards Create duplication 13

14 34. The following standards from version 1 no longer exist as separate standards - Standard 5: Patient identification and procedure matching, Standard 8: Preventing and managing pressure injuries and Standard 10: Preventing falls and harm from falls. Actions from these standards have been relocated to other standards or removed where there was duplication. What impact will this have on the: Negative impact No impact Positive impact Implementation of strategies for patient identification and procedure matching Implementation of strategies for preventing and managing pressure injuries Implementation of strategies for reducing falls and harm from falls 14

15 35. Safety and quality issues new to the NSQHS Standards are addressed in version 2, including: poor health outcomes for Aboriginal and Torres Strait Islander people (throughout the standards) poor health outcomes for people with lived experience of mental health issues (throughout the standards) safe introduction of e-health (GS11.2) environmental safety (GS17) health literacy (PC4) malnutrition and dehydration (RH5) cognitive impairment (RH6 and throughout other standards) end-of-life care (RH7) organ and tissue donation (RH7.3) Are the following issues important for safety and quality in your health service organisation and so should be included in version 2 of the NSQHS Standards? Poor health outcomes for Aboriginal and Torres Strait Islander people Poor health outcomes for people with lived experience of mental health issues Safe introduction of strategies for e-health Environmental safety Health literacy Malnutrition and dehydration Cognitive impairment End-of-life care Organ and tissue donation 36. What other, if any, new issues should be addressed in version 2 of the NSQHS Standards? 15

16 37. Do the actions in version 2 of the NSQHS Standards place the right amount of importance on these new actions? Too little importance Appropriate level of importance Too much importance Aboriginal and Torres Strait Islander health Mental health e-health Environmental safety Health literacy Malnutrition and dehydration Cognitive impairment End-of-life care Organ and tissue donation Standard GS: Governance for safety and quality 38. Do you wish to respond to questions on Standard GS: Governance for safety and quality? Yes No (you will be directed to questions on the next standard) Standard GS: Governance for safety and quality The following questions relate to Standard GS: Governance for safety and quality. Please indicate how much you agree with the statements below. 16

17 39. Standard GS: Governance for safety and quality includes the actions needed to implement an effective safety and quality governance framework in my health service organisation. 40. The inclusion of the following new actions or actions including new components in Standard GS: Governance for safety and quality are likely to improve care for the consumers in my health service organisation. GS1.1 GS1.2 GS2.1 GS2.2 GS3.1 GS6.1 GS8.1 GS11.2 GS12.2 GS14.2 GS17.1 GS17.2 GS17.3 GS The addition of actions about leadership (actions GS1.1-GS3.1) will strengthen governance arrangements in my health service organisation. 17

18 42. The addition of actions about Aboriginal and Torres Strait Islander people (action GS1.2, GS2.2, GS12.2 and GS17.4) will support the provision of safe and good quality care to these people in my health service organisation. 43. The amount of resources (time, people, funding) to fully implement Standard GS: Governance for safety and quality in my health service organisation will be: None Minimal Moderate Substantial Unsure 44. Considering Standard GS: Governance for safety and quality, how much will the systems and processes in your health service organisation need to change to implement the requirements in this new standard? No change Small change Moderate change Substantial change Unsure 18

19 45. Considering the new actions or actions with new components in Standard GS: Governance for safety and quality, which would your health service organisation find challenging to meet? (You can select multiple options) GS1.1 GS1.2 GS2.1 GS2.2 GS3.1 GS6.1 GS8.1 GS11.2 GS12.2 GS14.2 GS17.1 GS17.2 GS17.3 GS17.4 None of the above 46. What, if any, additional governance issues should be addressed in Standard GS: Governance for safety and quality? 47. Please provide any additional comments on Standard GS: Governance for safety and quality. Standard PC: Partnering with consumers 19

20 48. Do you wish to respond to questions on Standard PC: Partnering with consumers? Yes No (you will be directed to questions on the next standard) Standard PC: Partnering with consumers The following questions relate to Standard PC: Partnering with consumers. 49. Standard PC: Partnering with consumers includes the actions needed to effectively partner with consumers in my health organisation. 50. Actions relating to a charter of healthcare rights and informed consent (PC5.1 to PC5.4) are better located in Standard PC: Partnering with Consumers than their location in Standard 1: Governance for safety and quality in version 1 of the NSQHS Standards. 20

21 51. The inclusion of the following new actions or actions including new components in Standard PC: Partnering with consumers are likely to improve care for the consumers in my health service organisation. PC1.1 PC2.1 PC3.4 PC4.1 PC5.3 PC5.4 PC6.3 PC The amount of resources (time, people, funding) to fully implement Standard PC: Partnering with consumers in my health service organisation will be: None Minimal Moderate Substantial Unsure 53. Considering the changes made to Standard PC: Partnering with consumers, how much will the systems and processes in your health service organisation need to change to implement the requirements of this standard? No change Small change Moderate change Substantial change Unsure 21

22 54. Considering the new actions or actions with new components in Standard PC: Partnering with consumers, which would your health service organisation find challenging to meet? (You can select multiple options) PC1.1 PC2.1 PC3.4 PC4.1 PC5.3 PC5.4 PC6.3 PC6.4 None of the above 55. What, if any, additional issues related to partnering with consumers should be addressed in Standard PC: Partnering with consumers? 56. Please provide any additional comments on Standard PC: Partnering with consumers. Standard CC: Comprehensive care 57. Do you wish to respond to questions on Standard CC: Comprehensive care? Yes No (you will be directed to questions on the next standard) 22

23 Standard CC: Comprehensive care The following questions relate to Standard CC: Comprehensive care. 58. Which title best describes the requirements of this standard? Standard CC: Comprehensive care Standard GC: Goal-directed care Other (please specify) 59. Standard CC: Comprehensive care includes the actions needed to ensure that consumers receive comprehensive care in my health service organisation. 60. The inclusion of the following new actions or actions including new components in Standard CC: Comprehensive care are likely to improve care for the consumers in my health service organisation. CC2.1 CC3.1 CC3.2 CC3.3 CC4.1 CC4.2 CC5.1 CC5.2 CC6.1 CC7.1 23

24 61. What, if any, additional issues related to comprehensive care should be addressed in Standard CC: Comprehensive care? 62. The amount of resources (time, people, funding) to fully implement Standard CC: Comprehensive care in my health service organisation will be: None Minimal Moderate Substantial Unsure 63. Considering Standard CC: Comprehensive care is new in version 2 of the NSQHS Standards, how much will the systems and processes in your health service organisation need to change to implement the requirements of this standard? No change Small change Moderate change Substantial change Unsure 64. Considering the new actions or actions with new components in Standard CC: Comprehensive Care, which would your health service organisation find challenging to meet? (You can select multiple options) CC2.1 CC3.1 CC3.2 CC3.3 CC4.1 CC4.2 CC5.1 CC5.2 CC6.1 CC7.1 None of the above 24

25 65. What, if any, additional issues related to comprehensive care should be addressed in Standard CC: Comprehensive care? 66. Do you have any other comments about Standard CC: Comprehensive care? Standard RH: Reducing harm 67. Do you wish to respond to questions on Standard RH: Reducing harm? Yes No (you will be directed to questions on the next standard) Standard RH: Reducing harm The following questions relate to Standard RH: Reducing harm. 68. Standard RH: Reducing harm includes the actions needed to ensure that specific risks of harm are prevented and managed in my health service organisation. 25

26 69. The inclusion of the following new actions or actions including new components in Standard RH: Reducing harm are likely to improve care for the consumers in my health service organisation. RH5.1 RH5.2 RH5.3 RH6.1 RH7.1 RH7.3 RH8.1 RH8.2 RH8.3 RH9.1 RH The amount of resources (time, people, funding) to fully implement Standard RH: Reducing harm in my health service organisation will be: None Minimal Moderate Substantial Unsure 71. Considering Standard RH: Reducing harm is new in version 2 of the NSQHS Standards, how much will the systems and processes in your health service organisation need to change to implement the requirements of this standard? No change Small change Moderate change Substantial change Unsure 26

27 72. Considering the new actions or actions with new components in Standard RH: Reducing Harm, which would your health service organisation find challenging to meet? (You can select multiple options) RH5.1 RH5.2 RH5.3 RH6.1 RH7.1 RH7.3 RH8.1 RH8.2 RH8.3 RH9.1 RH10.1 None of the above 73. What, if any, additional issues related to reducing harm should be addressed in Standard RH: Reducing harm? 74. Do you have any other comments about Standard RH: Reducing harm? Standard CS: Communicating for safety 75. Do you wish to respond to questions on Standard CS: Communicating for safety? Yes No (you will be directed to questions on the next standard) 27

28 Standard CS: Communicating for safety The following questions relate to Standard CS: Communicating for safety. 76. Standard CS: Communicating for safety includes actions needed to ensure there is timely, purposedriven and structured communication that supports coordinated and safe care for consumers in my health service organisation. 77. The inclusion of the following new actions or actions including new components in Standard CS: Communicating for safety are likely to improve care for the consumers in my health service organisation. CS3.1 CS4.1 CS5.2 CS6.1 CS6.2 CS The amount of resources (time, people, funding) to fully implement Standard CS: Communicating for safety will be: None Minimal Moderate Substantial Unsure 28

29 79. Considering the changes made to Standard CS: Communicating for safety in version 2 of the NSQHS Standards, how much change will be required for existing systems and processes? No change Small change Moderate change Substantial change Unsure 80. Considering the new actions or actions with new components in Standard CS: Communicating for safety, which would your health service organisation find challenging to meet? (You can select multiple options) CS3.1 CS4.1 CS5.2 CS6.1 CS6.2 CS7.1 None of the above 81. What, if any, additional issues related to communicating for safety should be addressed in Standard CS: Communicating for safety? 82. Do you have any other comments about Standard CS: Communicating for safety? Standard IP: Healthcare-associated infection prevention 29

30 83. Do you wish to respond to questions on Standard IP: Healthcare-associated infection prevention? Yes No (you will be directed to questions on the next standard) Standard IP: Healthcare-associated infection prevention The following questions relate to Standard IP: Healthcare-associated infection prevention. 84. Standard IP: Healthcare-associated infection prevention includes the actions needed to reduce the risk of consumers acquiring preventable healthcare-associated infections, effectively managing infections when they occur and limiting the development of antimicrobial resistance in my health service organisation. 85. Action IP11.1 relating to Antimicrobial Stewardship has been expanded. The expanded action provides a clearer statement of what is required for this action. 86. The amount of resources (time, people, funding) to fully implement Standard IP: Healthcareassociated infection prevention in my health service organisation will be: None Minimal Moderate Substantial Unsure 30

31 87. Considering the changes made to Standard IP: Healthcare-associated infection prevention in version 2 of the NSQHS Standards, how much change will be required for existing systems and processes? No change Small change Moderate change Substantial change Unsure 88. What, if any, additional issues related to preventing healthcare-associated infections should be addressed in Standard IP: Healthcare-associated infection prevention? 89. Do you have any other comments about Standard IP: Healthcare-associated infection prevention? Standard MS: Medication safety 90. Do you wish to respond to questions on Standard MS: Medication safety? Yes No (you will be directed to questions on the next standard) Standard MS: Medication safety The following questions relate to Standard MS: Medication safety. 31

32 91. Standard MS: Medication safety includes the actions needed to safely prescribe, dispense, administer and monitor appropriate medicines in my health service organisation. 92. The addition of a new component to action MS6.1 related to medication review is likely to improve care for consumers in my health service organisation. 93. The amount of resources (time, people, funding) to fully implement Standard MS: Medication safety in my health service organisation will be: None Minimal Moderate Substantial Unsure 94. Considering the changes made to Standard MS: Medication safety in version 2 of the NSQHS Standards, how much change will be required for existing systems and processes? No change Small change Moderate change Substantial change Unsure 95. Considering that Action MS6.1 related to medication review has a new component, would your health service organisation find it challenging to meet this action? Yes No 32

33 96. What, if any, additional issues related to medication safety should be addressed in Standard MS: Medication safety? 97. Do you have any other comments about Standard MS: Medication safety? Standard RR: Recognising and responding to acute deterioration 98. Do you wish to respond to questions on Standard RR: Recognising and responding to acute deterioration? Yes No (you will be directed to questions on the next standard) Standard RR: Recognising and responding to acute deterioration The following questions relate to Standard RR: Recognising and responding to acute deterioration. 33

34 99. The scope of Standard RR: Recognising and responding to acute deterioration has changed to include deterioration in mental state and cognitive functioning. This change will improve care for consumers in my health service organisation The scope of Standard RR: Recognising and responding to acute deterioration has changed from recognising and responding to clinical deterioration in acute healthcare to acute deterioration irrespective of when it occurs. This change will improve care in my health service organisation Standard RR: Recognising and responding to acute deterioration includes the actions needed to ensure a consumer's deterioration is recognised promptly and appropriate action is taken in my health service organisation The inclusion of the following new actions or actions including new components in Standard RR: Recognising and responding are likely to improve care for the consumers in my health service organisation. RR4.2 RR6.1 RR6.2 RR7.1 RR8.1 34

35 103. The amount of resources (time, people, funding) to fully implement Standard RR: Recognising and responding to acute deterioration in my health service organisation will be: None Minimal Moderate Substantial Unsure 104. Considering the changes made to Standard RR: Recognising and responding to acute deterioration in version 2 of the NSQHS Standards, how much change will be required for existing systems and processes? No change Small change Moderate change Substantial change Unsure 105. Considering the new actions or actions with new components in Standard RR: Recognising and responding to acute deterioration, which would your health service organisation find challenging to meet? (You can select multiple options) RR4.2 RR6.1 RR6.2 RR7.1 RR8.1 None of the above 106. What, if any, additional issues relating to recognising and responding to acute deterioration should be addressed in Standard RR: Recognising and responding to acute deterioration? 107. Do you have any other comments about Standard RR: Recognising and responding to acute deterioration? 35

36 Standard BP: Blood and blood products 108. Do you wish to respond to questions on Standard BP: Blood and blood products? Yes No (you will be directed to questions on the next standard) Standard BP: Blood product safety The following questions relate to Standard BP: Blood product safety Standard BP: Blood product safety includes the actions needed to manage consumers' need for blood and to ensure that any blood products they receive are safe and appropriate The inclusion of the following new actions or actions including new components in Standard BP: Blood product safety are likely to improve care for the consumers in my health service organisation. BP3.1 BP8.1 36

37 111. The amount of resources (time, people, funding) to fully implement Standard BP: Blood product safety in my health service organisation will be: None Minimal Moderate Substantial Unsure 112. Considering the changes made to Standard BP: Blood product safety in version 2 of the NSQHS Standards, how much change will be required for existing systems and processes? No change Small change Moderate change Substantial change Unsure 113. Considering the new actions or actions with new components in Standard BP: Blood product safety, which would your health service organisation find challenging to meet? (You can select multiple options) BP3.1 BP8.1 None of the above 114. What, if any, additional issues related to blood product safety should be addressed in Standard BP: Blood product safety? 115. Do you have any other comments about Standard BP: Blood product safety? Version 2 - NSQHS Standards 37

38 116. Do you have any further comments on version 2 of the NSQHS Standards? Resources 117. The Commission has released a range of resources for use by health service organisations to implement the NSQHS Standards and to support accreditation. Please select which resources you have used. You may select more than one resource. Standard Fact Sheets Posters Safety and Quality Improvement Guides NSQHS Standards Guide for Small Hospitals Guide to the NSQHS Standards for Health Service Organisation Boards Accreditation workbooks for hospitals Accreditation workbooks for day procedure services Accreditation Workbook for Mental Health Services NSQHS Standards Electronic Monitoring Tool for Hospitals NSQHS Standards Monitoring Tool for Day Procedure Services 38

39 118. Was the resource useful? Standard Fact Sheets Not useful Somewhat useful Very useful N/A Posters Safety and Quality Improvement Guides NSQHS Standards Guide for Small Hospitals Guide to the NSQHS Standards for Health Service Organisation Boards Accreditation workbooks for hospitals Accreditation workbooks for day procedure services Accreditation Workbook for Mental Health Services NSQHS Standards Electronic Monitoring Tool for Hospitals NSQHS Standards Monitoring Tool for Day Procedure Services 39

40 119. What resources would you like to see available for you to implement version 2 of the NSQHS Standards? Please select your top five resources. Fact sheets for consumers Fact sheets for clinicians generally Fact sheets for medical practitioners Quick reference cards Posters Safety and Quality Improvement Guides for each Standard Specialist Safety and Quality Improvement Guides for different types of health service organisations Guide for Small Hospitals Guide for Health Service Organisations Boards Guide for Dental Services Accreditation workbooks for hospitals Accreditation workbooks for day procedure services Accreditation Workbook for Mental Health Services Accreditation Workbook for Community Services NSQHS Standards electronic monitoring tool for individual services NSQHS Standards monitoring tool for day procedure services Integrated screening tool Risk assessment tool Online training modules Website to share locally developed resources Case studies/examples Other (please specify) 40

41 120. What are the key principles the Commission should consider when developing resources? You may select more than one option. Brief and to the point Sector specific examples and case studies Sector specific language Other (please specify) 121. In what format would you like the resources? Please select your two preferred formats. Paper-based Web-based word documents Web-based PDF documents Interactive electronic Other (please specify) 122. Do you have access to an electronic device for your work e.g. a tablet, ipad or laptop? No Yes, occasional access Yes, regular access End of survey Thank you for completing the survey on the draft version 2 of the NSQHS Standards. If you have any queries about this survey, please contact the Commission via at NSQHSStandards@safetyandquality.gov.au or telephone