INFORMATION FOR EXPECTANT PARENTS

Transcription

1 I / we would like to request a hearing test for my/our child: HIRSLANDEN group of private hospitals Swiss Medical Competence Information and advice Hirslanden Health Line T +41 (0) Hirslanden Zurich* Im Park Zurich* Surname: Parents first name: Bois-Cerf Lausanne Child s first name: Date of birth: Room number: Cecil Lausanne* Beau-Site Berne Permanence Berne INFORMATION FOR EXPECTANT PARENTS Salem Hospital Berne* Hirslanden Aarau* Andreas Cham Zug* Date: Signature: Please detach and hand in to the responsible nurse. Thank you very much. AndreasKlinik Cham Zug Rigistrasse 1 T +41 (0) F +41 (0) info@andreasklinik.ch THREESOLUTION AG KROMER PRINT AG Certified System IS O Certified as a babyfriendly hospital by unicef * with a Labour Ward St. Anna Lucerne* Birshof Basle Am Rosenberg Heiden Belair Schaffhausen*

2 3 Martin Rauber Director AndreasKlinik Cham Zug WELCOME TO OUR CLINIC TABLE OF CONTENTS Welcome to our clinic Before the birth During the birth After the birth The first days and weeks after the birth Before admission Admission Your stay with us Discharge Checklist Addresses How to find us Ultrasound examination Hearing test Dear expectant parents We would like to welcome you to the AndreasKlinik in the name of all our employees and to tell you how delighted we are that you have decided to give birth to your baby in our clinic. We know that pregnancy, the ensuing birth, and the new start with a baby represent a great change in all areas of your life. We are the right contact partner for you with regard to the many thoughts and questions you will be dealing with during this time. We would like to accompany, advise and support you with our wealth of experience. Our qualified team consists of midwives, professional nurses and breastfeeding counsellors, and will deal sensitively and competently with all your concerns, wishes and ideas. Together with your gynaecologist and paediatrician, we are responsible for your family s well-being. We hope that you feel at home in the friendly atmosphere of our attractive clinic!

3 4 5 With hirslanden-baby.ch, our main focus is on you and your baby. Our informative website covers everything to do with conception, pregnancy and birth. In the password-protected mybaby area you can also create your own personal diary, save the pictures from your ultrasound scans, document the birth and much more. Together from the very beginning Our 36-page brochure provides additional professional information for expectant parents on the topics of pregnancy, birth and baby. You can order a copy of our brochure from or on telephone BEFORE THE BIRTH Antenatal courses Our antenatal courses accompany you through the final months of your pregnancy, help you dispel fears and uncertainties, and provide ideal preparation for the impending birth. With a thorough, easy-to-understand introduction to all the important topics, we aim to help make this unique and emotional event a completely positive experience for you. We recommend that you start attending the course in the 28 th week of your pregnancy. The courses are given by our experienced and creative midwives. The course leaders will be delighted to answer your questions and to provide you with information on everything you need to know surrounding the birth: Information about pregnancy, birth, the first days and weeks, and breastfeeding Breathing and relaxation exercises and massage Movement, pelvic floor exercises and physical exercises Various alternative methods How your partner can support you and what his duties are during pregnancy, birth and the first days and weeks Exchanging thoughts and experiences Tour of the Labour Ward Our birth philosophy is focussed on personal, affectionate and holistic care. Before the birth, all expectant parents think through the impending event in great detail because good preparation creates security and trust. We are happy to support you in this process. We have put together a programme that will help you every step of the way. Information evening for expectant parents In a public lecture, professionals provide you with information about the birth, the first days and weeks, and breastfeeding. You can find the current dates and register on our website or at Reception (T +41 (0) ). Tour of the Labour Ward The midwives invite expectant parents to come and have a look at our Labour Ward. An individual tour provides you with the opportunity to familiarise yourself with the delivery rooms, our philosophy, and the Maternity Ward. You can use this opportunity to make initial contact with our multilingual midwives. You are welcome to visit us at any time. We would, however, request that you let the midwives know in advance (T +41 (0) ). Discussion with a midwife About four weeks before the birth, you have the opportunity to discuss possible ways of giving birth, and all your concerns and questions with a midwife. Your needs are important to us and we respect your wishes. What we offer before the birth Information events for expectant parents Antenatal courses Individual tour of the Labour Ward Advice from our team of multilingual midwives / discussion with a midwife Advice on the use of alternative methods Moxa therapy Acupuncture surrounding the birth Informative website On-line registration for courses

4 6 7 DURING THE BIRTH The exciting wait for the big event is an extremely special, indescribable time. And then it is time to give birth! Our competent and experienced team is waiting for you. The calm atmosphere in our Labour Ward will help you to feel at ease. You can relax whilst the midwife deals specifically with what you want. You can trust her completely and concentrate fully on the birth. Your gynaecologist, who is responsible for the overall management of the birth, will work closely with the midwife looking after you. As long as you and your baby are fine, you can eat, move around, and give birth in the most suitable position for you. We will support you in this process. If you so desire, we will use various alternative methods before, during and after the birth. In the case of a Caesarean section, the anaesthesia team will monitor your cardiac activity and circulation. We normally use spinal anaesthesia. This means that you are fully conscious to experience the birth of your baby. It goes without saying that your partner or another person may be with you the whole time. What we offer during the birth Competent and sensitive midwives Holistic and personal care Homeopathy Aromatherapy Phytotherapy Massages Acupuncture Water birth Birthing stool, mat Rope, birthing ball and other aids AFTER THE BIRTH The initial intensive period following the birth belongs to the new family and should be used for admiring, resting, and getting to know each other. At this stage, you will remain under the care of the midwife. She will support you as you breastfeed, take on the initial care of your baby, and help your partner or the other person with you give a bath if necessary and establish the important measurements. Depending on how you are feeling, you will be transferred to the room reserved for you on the Maternity Ward after 4 hours at the earliest.

5 8 9 THE FIRST DAYS AND WEEKS WE STAY BY YOUR SIDE During your stay, our nursing team is here for you and your baby around the clock. In this process, you enjoy individual, holistic care. We focus on your wishes and support you in your new daily routine. Rooming -in We recommend that you have your baby in your room around the clock to get to know her needs. Parents can change nappies and bath or wash their new baby in the Nursery at any time with the support of the nursing team. Breastfeeding Expectant mothers, or those who have recently delivered, who wish to breastfeed their baby are supported and encouraged in this in our breastfeeding-friendly clinic. Breast milk is the best possible nutrition for your baby. Modern research has been able to show convincingly the particular advantages of breast milk. Breastfeeding aids such as breast shells, bottles and dummies are only used on your request and with accompanying information, as these aids can influence the suckling behaviour of your baby. It goes without saying that mothers who cannot or do not wish to breastfeed can count on sensitive and competent advice and support in a breastfeeding-friendly clinic. Your baby will be well nourished and receive our unlimited attention. Safety for you and your baby Your baby will be ideally cared for both in medical and nursing terms on the Maternity Ward. We would ask you not to leave the ward with your newborn baby. Physicians visits Your gynaecologist will visit you every day, answer your questions and discuss your further care with the nursing team. The visits are not scheduled for fixed times, but are arranged by your physician at short notice. The paediatrician examines your baby after the birth and at other times if necessary. He is happy to answer your questions and determines your baby s further care together with the nursing team. Hip ultrasound and hearing test On request, whilst still at the clinic, your baby will undergo an ultrasound hip examination so that any hip problems can be recognised and treated in good time, and a hearing test so that your baby s later language development ability can be tested. You will find the registration forms at the end of this brochure. Useful tips for mother and baby We are also pleased to give you our Useful tips for mother and baby brochure that deals in detail with topics such as physical hygiene, breast hygiene and breastfeeding counselling. What we offer during the first days and weeks Individual care of mother and baby Rooming-in Breastfeeding counselling on the ward or as an outpatient Nutrition consultancy Care / examination of the baby by the paediatrician Hip ultrasound on request Hearing test on request Meal or cocktail reception to celebrate the birth Outpatient midwife care on request Postnatal exercise courses run by midwives following the 6 th week after giving birth

6 10 11 BEFORE ADMISSION Admission form / Commitment to cover costs Please send us the completed admission form and a copy of your insurance policy as soon as possible by post or by fax (F +41 (0) ) so that we can request a commitment to cover costs from your insurance company in good time. Deposit If there is no commitment to cover costs from a health insurance company, a deposit must be paid prior to admission to the clinic. We will write to you if this is this case. Charges Depending on the insurance category or medical insurance company, your stay in the clinic will be settled based on flat-rate fees. These are made up of a fee for the physicians services and one for the clinic s services. Extras / Private expenses You will receive a separate itemised invoice upon discharge for your extras (e. g. room service, telephone, meals for visitors, etc.). Upgrade If expectant mothers, or those who have recently delivered, do not have supplementary insurance cover, we can offer them an individual upgrade to a single or twobedroom for their stay at the clinic. Your physician or our Patient Admissions staff (T +41 (0) ) will be happy to provide you with information. Special requests If you require an extra-long bed or have other special requirements, please inform Reception (T +41 (0) ) as soon as possible. We will be happy to accommodate your needs. Baby insurance We recommend that you arrange medical and accident insurance cover for your baby before her birth so that she is insured from her first day onwards. Documents for the birth certificate The admission documents include a leaflet from the Cham Registry Office about registering the birth of your baby. You can also download the leaflet from our website. Please bring all the necessary documents with you at the time of your admission. Questions and information For any organisational questions and questions about covering costs, medical health insurance, or individual upgrades, please do not hesitate to contact Patient Administration (T +41 (0) ). ADMISSION Informing the clinic As soon as your contractions are regular, your waters have broken, or you are feeling uncertain or unwell, please telephone our Labour Ward (T +41 (0) ). A midwife will speak to you on the phone about what you can do next and whether you need to come to the clinic already. Personal effects and medical documents Please see our checklist for admission to the clinic on page 18 or on our website. It is best to leave valuables, jewellery, etc. at home. The cupboard in your room contains a locker or a safe for your personal items or small amounts of cash. You can also deposit items at Reception. The clinic assumes no liability for valuables not deposited at Reception.

7 12 13 YOUR STAY WITH US INFRASTRUCTURE / ROOM Telephone Upon admission you receive a personal telephone number that you can be reached on at any time. Mobile telephones are not permitted in the clinic out of consideration for other patients. Fax All fax messages can be sent and received via Reception (F +41 (0) ). Radio / TV The television in your room offers a wide range of radio and television programmes. Out of consideration for fellow patients, please set the volume of the radio or television so it cannot be heard outside your room or use the headphones. messages indicating your name can be received via the following address: reception@andreasklinik.ch. Messages will be passed on to you immediately. Internet Access is possible via Swisscom Hotspot in the whole clinic apart from on the Intermediate Care Ward (IMC). Flowers and plants The nursing staff or Guest Relations will look after your flowers. For reasons of hygiene we would ask you not to bring potted plants. At the clinic you can choose from a wide range of gift items other than flowers. Single, two-bed and four-bed rooms All rooms on the Maternity Ward are equipped with a personal telephone, TV / radio, and a WC and shower. Towels are provided for you. They will be changed on your request. Single rooms also offer a greater level of comfort with a safe, fridge, hairdryer, armchair and changing table. Daily routine So that you feel at home with us and know what to expect, we have summarised the daily routine for you: Working hours of nursing staff 7 am 4 pm early shift 2 pm 11 pm late shift pm 7.30 am night shift There is an oral hand-over between the individual shifts. Meal times From 7.20 am breakfast From am lunch From 5.45 pm dinner The nursing staff will be happy to inform you of the various menus, types of food and diets available. You will find diet recommendations in our Useful tips for mother and baby brochure. Visiting times 2 pm 8 pm You will find detailed information about where we are and car parks for visitors on page 21. Meals /accommodation for visitors Your visitors are also welcome over lunch or in the evening. It goes without saying that they can eat with you either in your room or in our restaurant. Visitors can choose from the daily menu or from a wide range of other dishes and drinks. Toilets for visitors Toilets for visitors are located outside patient rooms and are clearly marked.

8 15 Care and nursing As a new mother, you are the main focus of what we do. Nursing care takes place during the day and will be discussed with you individually. You will be informed of ongoing examinations, therapies, baby care, breastfeeding and breast massage. Physician s visits Your physician will visit you once a day, answer your questions, and discuss your further care with the nursing staff. Visiting times are not determined in advance. Your physician can always be contacted and can be with you quickly if required. An anaesthetist and an intensive care physician are on site 24 hours a day for emergencies. Absence from your room Please let the nursing team and Reception know if you are going to be out of your room for long periods of time. You may only leave the clinic premises at your own risk and after arranging this with the physician and nurses. Paediatrician visits and hip ultrasound examinations of newborns take place at 8 am on Mondays, Wednesdays, Fridays and Saturdays. You may be present for all paediatrician visits. Breastfeeding counselling Our IBCLC breastfeeding counsellors and nursing staff are available to provide breastfeeding support for you. You can find further information in our Useful tips for mother and baby brochure. Hirslanden baby bag Together with Rossi, the renowned Swiss bag designer, we have developed a versatile changing bag, the Hirslanden baby bag. Every new mother on the semiprivate or private ward of a Hirslanden clinic will receive the bag as a gift when she is discharged from the clinic. HOTEL SERVICES / SERVICES Restaurant / Café-Bar / Room service The restaurant in the lobby is open to you and your visitors from 8 am to 8.30 pm Monday to Friday and from 9 am to 8.30 pm at weekends and on bank holidays. At times other than meal times you can select from the room service menu between 11 am and 8 pm and place your order for food and drink to be delivered to your room on the internal number 750. Menu selection You can select your main meals from various menus and à la carte dishes prepared in accordance with the latest nutritional criteria. We will prepare diet menus at your request or on medical prescription. Our nutrition consultant is also available to you. Kiosk Our kiosk offers a wide range of newspapers, magazines, various gift items, toiletries and hygiene products. The opening times are the same as those of the restaurant.

9 16 17 Post Letters, faxes, s, parcels and flowers will be delivered to your room as quickly as possible. You can hand in your post to the nursing staff or at Reception. DISCHARGE Hairdresser A hairdressing salon is available to men and women on the ground floor. Guest Relations For any questions and also for any complaints in connection with your stay in the clinic, please contact our Guest Relations employees. They can be reached on T +41 (0) and will come to your room if requested. Quality assurance In order to check our service quality and improve the standards, we have commissioned a neutral institute to carry out regular patient surveys. Thank you in advance for your help. Pastoral care The clinic s chaplains visit patients regularly. They will be happy to come and see you, too. Laundry service / Dry cleaning Your clothes can be washed or dry cleaned within 3 working days at normal cost. Please ask the nursing staff. Smoking Smoking is not permitted anywhere in the hospital or the neighbouring nursing home. Please refrain from smoking out of respect for newborn babies and patients. Fire protection For your safety, the whole clinic is equipped with an automatic fire protection system and clearly marked escape routes. Discharge information The day before your discharge, the nurse responsible for your care will talk to you about returning to everyday life. Discharge date Your discharge date will be determined in agreement with your attending physician and the nursing staff. Please vacate your room by 10 am at the latest so that we can get it ready for a new patient. Registering your departure at Reception /Guest Relations Upon your discharge, please register your departure with your nurse and at Reception. Follow- up care Any follow-up care should be discussed and organised in good time with your physician. Please talk to the nursing staff about questions regarding help at home (Spitex), breastfeeding counselling or technical aids. Your opinion is important to us Were you satisfied with the level of care you received during your stay at the clinic? Are there areas that could be improved? Please help us to continuously improve the quality of our clinic. You can use the Patient questionnaire to inform us of your wishes and suggestions. Thank you very much for your help.

10 18 19 CHECKLIST NOTES Prior to hospital admission Send admission form and copy of your insurance policy to the AndreasKlinik Request a copy of the commitment to cover costs for your confirmation Only for self-pay patients: transfer deposit. Bring receipt with you on day of admission Store valuables / jewellery in a secure place Personal effects Toiletries Pyjamas or nightdresses (must be suitable for breastfeeding) Dressing gown, jogging suit Slippers, outdoor shoes Medication prescribed by your physician (incl. prescribed dosage) Reading material Reading aid Personal effects for your baby One set of clothing (underwear, dress, hat, gloves, socks, jacket) Car seat or carry cot Documents (if available) Blood group card Documents for registry office Allergy card, vaccination card and any other medical certificates Official pregnancy booklet Haemodilution card Laboratory results ECG, X-rays Nutritional and diet plans For the birth Comfortable clothes Socks and sweater Lip salve and hair tie CDs or cassettes Fragrances and cushions as desired Camera, video recorder, films and batteries Change of clothes, for your partner, too

11 20 21 ADDRESSES Autobahn A4 Autobahn A4a CENTRES OF COMPETENCE 24h Accident and Emergency AndreasKlinik Cham Zug T +41 (0) BZZ Central Swiss Breast AndreasKlinik Cham Zug T +41 (0) bzz@hirslanden.ch cfc hirslanden Cranium and Facial Surgery Centre Rigistrasse 1 T +41 (0) F +41 (0) cfc@hirslanden.ch Maternity Department AndreasKlinik Cham Zug T +41 (0) geburt@andreasklinik.ch GVZ Centre for Gastroenterology and Visceral Surgery Zug AndreasKlinik Cham Zug T +41 (0) gvz@hirslanden.ch OHZ Oncology and Haematology Centre Zug Rigistrasse 1 T +41 (0) F +41 (0) ohz@hirslanden.ch INSTITUTES Centre for Medical Radiology Rigistrasse 1 T +41 (0) F +41 (0) zug@radnet.ch MediQi the Centre for Traditional Chinese Medicine at the AndreasKlinik Cham Zug Rigistrasse 1 T +41 (0) F +41 (0) cham@mediqi.ch REHAB CENTRE CHAM Duijn & Portegen Physiotherapy, sport rehabilitation & fitness Hünenbergerstrasse 2 T +41 (0) F +41 (0) info@rehazentrumcham.ch Ausfahrt Cham-West Hünenberg Sinserstrasse Hünenbergerstrasse Luzernerstrasse Lorze Pflegezentrum Ennetsee AndreasKlinik Knonauerstrasse Rigistrasse HOW TO FIND US Visitor parking There are parking spaces for visitors, which are subject to charge, on the clinic premises. There are other public car parks in the immediate vicinity of the clinic, as well as the Lorzensaal and Mandelhof multi-storey car parks (a 5-minute walk away). Ausfahrt Cham-Ost Zug-West Zugerstrasse Zugersee Chamerstrasse Public transport Bus to Gemeindehaus or to Cham railway station (Bahnhof Cham). City railway (Stadtbahn) and train (SBB) to Cham railway station (Bahnhof Cham) and then a 7-minute walk.

12 22 23 ULTRASOUND EXAMINATION OF THE HIP JOINTS IN NEWBORNS HEARING TEST IN NEWBORNS I / we would like to request a hip ultrasound examination for my/our child: Surname: The ultrasound examination of the hip joints is an important preventive examination that places no strain on the newborn. This is the only reliable method for the early recognition of insufficiently developed hip joints. In, 1% to 3% of all infants have disturbances of hip joint development that require treatment. It is important to make a diagnosis and start treatment in the first weeks of the baby s life. This leads to better results, a shorter duration of treatment, and can prevent surgery. We can offer you this examination at the AndreasKlinik. A paediatrician will examine the hips of your newborn on Mondays, Wednesdays, Fridays and Saturdays at 8 am at your request. This examination has been carried out on newborns in all hospitals in Canton Zug for years now. As a standard insurance benefit in accordance with the Swiss law on health insurance (KVG), it is covered by obligatory health insurance provided it is carried out within the first 6 weeks of a baby s life. If you would like the examination to be carried out, please fill in the personal details on the attached form and give it to the responsible nurse. You will receive the invoice directly from the physician carrying out the examination once you have been discharged from the clinic. A very simple and short hearing test can determine possible hearing difficulties in newborns immediately after birth. Good hearing is an important prerequisite for the normal mental and psychological development of your baby. Damaged hearing at birth is rare (about 1 baby in 1000), but if it is not recognised and treated, it can lead to considerable delay in language development. The aim of early recognition is to provide babies with impaired hearing with treatment and encouragement in the first months of their life. The examination places no strain on the baby and is carried out by the practice assistants of our ORL practice whilst the baby is asleep. You will be informed of the result immediately in writing. If the result is doubtful (in about 2% to 3% of cases), we will examine your baby again over the coming weeks and, if the suspected hearing impairment remains, we will discuss the further procedure with you. If you would like the examination to be carried out, please fill in the personal details on the attached form and give it to the responsible nurse. The examination of your baby should take place within the first 3 to 4 days of her life. Please do not hesitate to contact us at any time if you require further information. Dr. med. Verena Meier - Gallati Specialist physician for ear, nose and throat diseases Rigistrasse 1, T +41 (0) Dr. med. Peter Brändle Specialist physician for ear, nose and throat diseases Rigistrasse 1, T +41 (0) Parents first name: Child s first name: Date of birth: Post code / Town: Address: Child s health insurance company: Paediatrician or GP (if known): Are there close relatives (siblings, parents and their siblings) with hip problems? Yes No Health insurance companies are not yet prepared to cover the costs of the examination, which is why we need to request payment of CHF 25. from you. Date: Signature: Please detach and hand in to the responsible nurse. Thank you very much.