SIT07 Tourism, Hospitality and Events Training Package V3.0. SITXOHS002A Follow workplace hygiene procedures SAMPLE. Learner guide. Version 1.

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1 SIT07 Tourism, Hospitality and Events Training Package V3.0 SITXOHS002A Follow workplace hygiene procedures Learner guide Version 1.1 Training and Education Support Industry Skills Unit Meadowbank Product Code: 5642

2 Acknowledgments TAFE NSW Training and Education Support Industry Skills Unit, Meadowbank would like to acknowledge the support and assistance of the following people in the production of this learner resource guide: Writers Jennifer Chiplin, Rebecca Parker, Joanna de Jersey Teachers TAFE NSW Design Patrea D Antonio Teacher TAFE NSW Project Manager Margaret Heathcote R/Education Programs Manager TAFE NSW Training and Education Support Skills Unit, Meadowbank. Enquiries Enquiries about this and other publications can be made to: Training and Education Support, Industry Skills Unit Meadowbank Level 3, Building J, See Street, MEADOWBANK NSW 2114 Tel: Fax: TAFE NSW (Training and Education Support, Industry Skills Unit Meadowbank) 2012 Copyright of this material is reserved to TAFE NSW Training and Education Support, Industry Skills Unit Meadowbank. Reproduction or transmittal in whole or in part, other than subject to the provisions of the Copyright Act, is prohibited without the written authority of TAFE NSW Training and Education Support, Industry Skills Unit Meadowbank. ISBN TAFE NSW (Training & Education Support, Industry Skills Unit Meadowbank) 2012

3 Table of contents Introduction... 7 Topic 1 Hygiene procedures and the law The importance of workplace hygiene Food laws in NSW The National Food Safety Standards Food safety legislation and the food handler Food safety programs Enforcing the food laws Summary Topic 2 Personal hygiene risks and procedures Personal hygiene risks Hand washing procedures Use of gloves Personal habits and jewellery Illness and medical conditions Uniforms and protective clothing Hands and nails Personal hygiene as a source of food hygiene risks Topic 3 Workplace hygiene risks Workplace hygiene risks Cross-contamination Food spoilage Food borne illness Vulnerable people and people at risk Food hygiene risks Important temperatures for food handlers Hazardous work practices Potentially hazardous foods Summary TAFE NSW (Training & Education Support, Industry Skills Unit Meadowbank) 2012

4 Topic 4 Follow workplace hygiene procedures Standard operating procedures Workplace hygiene procedures Personal hygiene procedures Food storage procedures Food handling procedures Food temperature control procedures Special procedures for vulnerable persons Cleaning and sanitising procedures Garbage handling procedures Pest control procedures Conclusion Reference list Resource evaluation form TAFE NSW (Training & Education Support, Industry Skills Unit Meadowbank) 2012

5 Topic 1 Hygiene procedures and the law 1.1 The importance of workplace hygiene Working in the service industry you must adhere to legislative and industry guidelines for personal and workplace hygiene requirements. Many of these hygiene standards can be found in codes of practice and guidelines for specific industry sectors working within tourism & hospitality establishment. These documents are available from the NSW Ministry of Health, Work Cover, Australian Safety and Compensation Council, Industry Associations such as the Restaurant and Catering Association or in the case of food handlers, the NSW Food Authority. Service industries have formal procedures and policies for personnel and workplace hygiene. Employees may become informed of their responsibilities through induction training, employee s handbooks or on the job training. It is important that all employees are aware of their workplace hygiene procedures to ensure the hygiene standards are maintained to both establishment and legal standards. The legislation and codes of practice that govern food safety and hygiene requirements include: Australia New Zealand Food Standards Code NSW Food Regulation 2010 under the Food Act Other legislation that impacts on safety and hygiene include: NSW Work Health and Safety Act 2011 NSW Work Health and Safety Regulations 2011 National Code of Practice for the Control of Work-related Exposure to Hepatitis and HIV (Blood-borne) Viruses. There are laws specifically to ensure food and beverage remains safe and suitable for human consumption and that place specific obligations upon owners and operators of food businesses and anyone who is handling food. A food handler is described by law as anyone preparing, preserving, packing, storing, decorating, serving, conveying or delivering food. This means that if you work in stores, the kitchen, food service areas, including function service or a bar, you are a food handler and have to meet the specific requirements of the food laws. 1.2 Food laws in NSW The NSW Food Act 2003 and the NSW Food Regulation 2004 (including the National Food Safety Standards) became law in NSW from 23 February TAFE NSW (TES, Industry Skills Unit Meadowbank) 2012 Page 11 of 96

6 The legislation ensures the safe handling of food for sale in NSW. Its aim is to protect public health by preventing the sale of contaminated or adulterated food. Failure to follow the Act or its associated regulations can result in fines or even jail sentences in extreme cases. The associated regulation is the NSW Food Regulation 2004, which states specific requirements for food safety. These food safety requirements are based on the national standards for food safety, which are found in Chapter 3 of the Food Standards Code. In this state, the regulatory authority for food legislation is the NSW Food Authority which combines the roles of Department of Health Food Inspectors and Safe Food NSW. The Act and Regulations can be accessed via the NSW Food Authority website at: (look under industry/food standards and requirements/legislation). 1.3 The National Food Safety Standards Australia has national food standards that focus on making sure our food is safe to eat. The standards have been developed by FSANZ (Food Standards Australia New Zealand), and representatives of the food industry, to improve food safety in Australia. Chapter 3 of the Food Standards Code contains four Food Safety Standards for use within Australia. The four Food Safety Standards are: Standard Interpretation and Application This standard gives meanings and definitions to words used in the standards e.g. food handler, clean, sell, etc. It also gives the meaning of safe and suitable food. Safe food [Clause 2(1)] is food that will not cause illness or other physical harm to a person eating it assuming that it was eaten as it was intended e.g. meat and poultry, which contain food poisoning bacteria, are cooked before they are consumed. Physical harm refers to the presence of foreign bodies or physical hazards, which may cause choking hazards or other injuries. If the customer chokes on a piece of food, it would not be considered unsafe, unless they have choked on something in the food that should have not been there, such as metal twist tie from the packaging. Standard Food Safety Programs A food safety program identifies the potential hazards that may be expected to occur during food handling. The program is designed to address all systems or processes within the organisation that are required to prevent, control or eliminate food hazards and keep food safe. This is a voluntary standard in NSW for most food businesses with the exception of businesses in the meat, dairy industries and some other areas of primary food production e.g. raw oyster Page 12 of 96 TAFE NSW (TES, Industry Skills Unit Meadowbank) 2012

7 harvesting, processing and distribution. The standard also applies to sectors of the food industry that are considered high risk including hospitals, nursing homes, and catering operations that serve food to the general public. Standard Food Safety Practices and General Requirements The standard sets out specific requirements for food businesses and food handlers to ensure that food does not become unsafe or unsuitable. It states that food handlers must have skills and knowledge in food hygiene and safety, and must follow correct health and hygiene rules to make sure that food is safe to eat at each stage of handling from receiving to disposal. It also provides directions for food businesses to notify the government authority of their name, address, manager and type of food sold. The standard specifies processes to control food safety at each step of the food handling process. Some requirements relate to the receipt, storage, processing, display, packaging, distribution disposal and recall of food. Others relate to the skills and knowledge of food handlers and their supervisors, the health and hygiene of food handlers and the cleaning, sanitising, and maintenance of premises and equipment. Standard Food Premises and Equipment This standard identifies how food premises and equipment must be designed and built so they can be easily cleaned. Premises must also provide water, waste disposal, light, ventilation, cleaning and personal hygiene facilities, storage space and access to toilets. Standards 3.1.1, and are compulsory and all food businesses must comply with these standards. It is a requirement for businesses to ensure that food handlers and supervisors/managers have food safety skills and knowledge appropriate for their job (both in Standard 3.2.2). 1.4 Food safety legislation and the food handler The most important legislative requirements for the food handler are contained in Standard Food Safety Practices and General Requirements. This Standard sets out specific requirements for food businesses and food handlers to ensure that food does not become unsafe or unsuitable. The Standard specifies process control requirements for each step of the food handling process. Some requirements relate to the receipt, storage, processing, display, packaging, distribution disposal and recall of food. Others relate to the skills and knowledge of food handlers and their supervisors, the health and hygiene of food handlers and the cleaning, sanitising, and maintenance of premises equipment. and TAFE NSW (TES, Industry Skills Unit Meadowbank) 2012 Page 13 of 96

8 This unit emphasises the following sections within Standard 3.2.2: Division 2 Food handling: food handling skills and knowledge. Division 3 Food handling controls: food receipt food storage food processing food display food packaging food transport food disposal. Division 4 Health and hygiene requirements. Division 5 Cleaning, sanitising and maintenance. 1.5 Food safety programs Food handlers must follow food specific hygiene workplace procedures to ensure hygiene standards are maintained where all food and beverage is stored, prepared, cooked and served. These include standard cover time, temperature controls and storage requirements. Many food service establishments are required to document their food hygiene requirements as part of a food safety program. A food safety program is a quality procedure focused on systems or processes that are required to prevent, control or eliminate the incidence of food hazards. These processes are developed to ensure food is produced and served safely. This is achieved by implementing Hazard Analysis and Critical Control Point (HACCP) principles. HACCP is an international standard used to prevent, control or eliminate any food safety hazards that may cause illness, injury or death. Further information about HACCP is available in other food hygiene related units. If you are planning a career in the kitchen, working for catering company or food and beverage service you will need to undertake further study to fully understand the principles of HACCP. In 2008 The NSW Food Authority introduced a law in NSW which covers businesses who serve food to vulnerable persons. The new law was developed to protect vulnerable people in our community, including older persons and people who have weakened immune systems. Page 14 of 96 TAFE NSW (TES, Industry Skills Unit Meadowbank) 2012

9 The law will impact businesses such as: hospitals aged care facilities same-day aged care services respite services and certain delivered meal organisations such as Meals on Wheels. Food businesses covered by the new law will need to hold a NSW Food Authority licence and to have an audited food safety program in place. A new national standard will require businesses such as childcare centres that process food for more than six children aged four years or less to implement a food safety program. At the time of publication this standard had not been implemented in NSW and consultation is continuing. 1.6 Enforcing the food laws Food Safety Officers or inspectors, who may also be known as Environmental Health Officers (EHOs), have the authority to inspect food businesses. The inspector can arrive at any time; you cannot stop an inspector coming onto your premises. These inspectors have a number of responsibilities and powers: provide assistance and advice on all food safety matters enter and inspect a food business at anytime order a clean up or close a food business to take samples of food to prevent the sale of contaminated or adulterated food. Customers today are also very aware of hygiene and when they see poor standards of hygiene will report what they have seen. The public can contact their local council or area health service and inform them of businesses with unsound practices the inspector will then visit the business to investigate and report back on the findings. Inspectors also visit routinely once or twice a year to check up on the hygiene practices at a food business. (look under Food at home/problems-withfood/complaints-about-food-and-businesses) If the Authority believes there has been a breach of the Act, the food business may be put on notice to lift its performance or placed under regular monitoring. Serious breaches can result in court action. The Authority makes this information available to the public by publishing penalty notices that have been issued to food businesses. The Name and Shame list can be viewed on its website at: TAFE NSW (TES, Industry Skills Unit Meadowbank) 2012 Page 15 of 96

10 1.7 Summary Maintaining workplace hygiene is the responsibility of all employees. The level of cleanliness of the employees and the surrounding workplace are important for customer confidence and to ensure legal obligations are met. Specific food hygiene requirements are described in the national Food Safety standards at Chapter 3 of the Food Standards Code. Standard Food Safety and General Requirements outlines the specific responsibilities of food handlers. These standards have been adopted as part of the Food Regulation 2004 under the NSW Food Act Employers, through the provision of training and employees handbooks, inform employees of their responsibilities for workplace hygiene and the procedures that employees must follow. If employees are not sure of their responsibilities they need to ask their supervisor or manager for the necessary information about workplace hygiene procedures so they can meet their establishment and legal obligations. Page 16 of 96 TAFE NSW (TES, Industry Skills Unit Meadowbank) 2012

11 Review of Topic 1 Review the notes in the topic to answer the following questions. 1. Why are workplace hygiene procedures for food important? 2. Name the food safety legislation in NSW. TAFE NSW (TES, Industry Skills Unit Meadowbank) 2012 Page 17 of 96