Communication Skills. Assignments textbook reading, pp workbook exercises, pp
|
|
- Mabel James
- 6 years ago
- Views:
Transcription
1 15 3 Communication Skills 1. Define important words in this chapter 2. Explain types of communication 3. Explain barriers to communication 4. List ways that cultures impact communication 5. Identify the people you will communicate with in a facility 6. Understand basic medical terminology and abbreviations 7. Explain how to convert regular time to military time 8. Describe a standard resident chart 9. Explain guidelines for documentation 10. Describe the use of computers in documentation 11. Explain the Minimum Data Set (MDS) 12. Describe how to observe and report accurately 13. Explain the nursing process 14. Discuss the nursing assistant s role in care planning and at care conferences 15. Describe incident reporting and recording 16. Explain proper telephone etiquette 17. Describe the resident call system 18. Describe the nursing assistant s role in change-of-shift reports and rounds 19. List the information found on an assignment sheet 20. Discuss how to organize your work and manage time Supplemental Tools transparency 3-1 communication process transparency 3-2 body language transparency 3-3 barriers to communication transparency hour clock transparency 3-5 using your senses handout 3-1 prefixes handout 3-2 roots handout 3-3 suffixes handout 3-4 abbreviations handout 3-5 scientific method chapter 3: exam Assignments textbook reading, pp workbook exercises, pp Overview of Teaching Strategies Nursing assistants will need to communicate clearly and accurately with many different people on the job. This chapter describes the process of communication, barriers that make communication difficult, and techniques to overcome these difficulties. Students will learn how to properly document care, including the use of medical terminology and military time. They will also learn about care conferences and their role in them, as well as incident reporting and telephone etiquette. The importance
2 16 of the resident call system will be emphasized, and students will learn strategies for organizing work and managing their time. 1. Define important words in this chapter textbook pp workbook p. 17 Pronounce and define each of the key terms listed in the Learning Objective on pages Explain types of communication textbook pp workbook p. 17 Verbal communication Nonverbal communication Body language Active listening 3-1 communication process Describe the communication process. Emphasize that the process occurs over and over with the sender and receiver switching roles during a conversation. 3-2 body language Discuss the importance of body language in communication. Describe the signals that the two people on the transparency are sending to each other through their body language. Review the following examples of positive nonverbal communication: Smiling in a friendly manner Leaning forward to listen With permission, putting your hand over a resident s hand Review examples of negative nonverbal communication: Rolling your eyes Crossing your arms in front of you Tapping your foot Pointing at someone while speaking Review the following guidelines for good communication: Use appropriate words. Be aware of your body language. Use an acceptable tone of voice. Wait for responses and let pauses happen. Practice active listening. Use mostly facts when communicating. 3. Explain barriers to communication textbook pp workbook pp Barrier 3-3 barriers to communication Review the barriers to communication shown on the transparency and in the book: Resident does not hear, does not hear correctly, or does not understand you. Resident is difficult to understand. NA, resident, or others use words that are not understood. NA uses slang or profanity. NA uses clichés. NA responds with why. NA gives advice. NA asks questions that only require yes/no answers. Resident speaks a different language. NA or resident uses nonverbal communication.
3 17 4. List ways that cultures impact communication textbook pp workbook p. 19 and Discussion Culture Review some factors that are influenced by culture that are important to understand in a healthcare setting: Eye contact Touch Language Review the examples of acceptable and unacceptable touch on pages of the textbook. Ask students if they can think of any other examples. Discussion Ask students to share stories about the culture they grew up in. Ask them to describe how their culture influences the factors listed above, and if there are any other culture considerations they can think of that would be useful on the job. 5. Identify the people you will communicate with in a facility textbook pp workbook p. 20 Review the many different people students will communicate with on the job, including: Doctors, nurses, supervisors, and other staff members Other departments Residents Families and visitors The community Role Play Ask students to take turns pretending to be nursing assistants on the job and different people they will need to communicate with. Ask for class feedback on effective techniques for communicating well with each group. 6. Understand basic medical terminology and abbreviations textbook pp workbook p. 20 Edema Root Prefix Suffix Distribute Handouts 3-1 prefixes 3-2 roots 3-3 suffixes Discuss the structure of medical terms, explaining that many are constructed of a root, prefix, and suffix. Emphasize that students will soon learn what the various word parts mean and be able to recognize them on the job. Distribute Handout 3-4 abbreviations Ask students to read the list of abbreviations at home. Explain that abbreviations help healthcare workers communicate more efficiently. Mention any abbreviations that are used at your facility. Game Break the class into small groups. Give each group a number of word parts and abbreviations from the textbook and handouts to write on 3x5 index cards. The students should write the word part or abbreviation on one side and the definition on the other. Show the cards to the class, alternating between word parts/abbreviations and meanings, and give points to the students who give the correct answers first. If there are other abbreviations and word parts used frequently in your facility, add these to the list as well.
4 18 7. Explain how to convert regular time to military time textbook pp workbook pp hour clock While looking at the transparency, explain how to convert regular time to military time: To change the regular hours between 1:00 p.m. to 11:59 to military time, add 12 to the regular time. Minutes and seconds do not change. Midnight may be written as 0000 or 2400; follow facility policy. 8. Describe a standard resident chart textbook p. 39 workbook p. 21 Medical chart Charting Emphasize that a resident s chart is the legal record of a resident s care, and that what is written on the chart is considered to be what actually happened. Review the information found on a resident s chart: Admission forms Resident s history and results of exams Care plans Doctor s orders and progress notes Nursing assessments Notes from nurses and other specialists Flow sheets Graphic record Intake and output record Consent forms Lab and test results Surgery reports Advance directives Emphasize that the information in a resident s chart must be kept confidential. 9. Explain guidelines for documentation textbook pp workbook p. 21 Review the guidelines for accurate documentation: Keep all information confidential. Document care immediately after it is given. Never document care before it is given. Use black ink. Sign each note you make. Use only facts when documenting. If an error is made, draw one line through it and initial it and write the date. Write the correct information. Use only your facility s accepted abbreviations and terms. Use comparisons to describe size. Optional Learning Activity Bring in some medical charts from your facility with fictitious resident names and information on them. Have the students practice documenting on the charts, including use of abbreviations and error correction. 10. Describe the use of computers in documentation textbook pp workbook p. 21 Review the general rules for computer use in the facility: Do not share your password or log-in ID with anyone. Do not access personal or inappropriate websites from work. Log off and/or exit the web browser when done with charting or using the computer.
5 19 Be careful about who can see PHI on the screen, as HIPAA guidelines apply to computer use. Optional Learning Activity If your facility uses computers to document resident care, show these computers to the students and, if practical, let them practice using the appropriate programs. Emphasize HIPAA regulations and remind students to always be aware that PHI must be kept confidential. 11. Explain the Minimum Data Set (MDS) textbook p. 41 workbook p. 22 Minimum Data Set (MDS) Discuss the important points about the MDS: Assessment tool developed by the federal government Detailed form for assessing residents Details what to do if problems are identified Completed for each resident within 14 days of admission and again each year Must be reviewed every 3 months New MDS is done when there is any major change in resident s condition Emphasize that nursing assistant reports on changes in residents conditions are very valuable as they may trigger needed assessments. 12. Describe how to observe and report accurately textbook pp workbook pp Care plan Objective information Subjective information Orientation Vital signs Critical thinking Emphasize to students that nursing assistants spend more time with residents than any other care team members and are likely to observe more changes in residents. Explain that care plans are created by nurses who collect information from staff. 3-5 using your senses Explain the difference between objective and subjective information. Emphasize that objective information is collected by using the senses of sight, hearing, smell, and touch. Reinforce these points by using the transparency. Review other ways to observe residents accurately: Note changes in orientation. Check vital signs. Report any changes in ability. Report other important changes, such as appetite, ability to go to the bathroom, and mood. Remind students that critical thinking for nursing assistants involves making good observations to get help for potential problems. Discuss signs and symptoms that should be reported right away, including: Wheezing Difficulty breathing Chest pain and pressure Pain in calf of leg Blurred vision Slurred speech Vomiting Sudden limp or change in ability to walk Numbness or loss of feeling in one side or in arms or legs Abdominal pain Change in vital signs Headache Falls
6 20 Optional Handout 3-5 scientific method Some states require that this information be taught to students. If required by your state, discuss the brief explanation of the scientific method found on the handout. 13. Explain the nursing process textbook p. 43 workbook p. 23 Nursing process Review the five steps of the nursing process: Assessment Diagnosis Planning Implementation Evaluation 14. Discuss the nursing assistant s role in care planning and at care conferences textbook p. 44 workbook p. 24 Care conference Emphasize the importance of nursing assistants observations in planning care. 15. Describe incident reporting and recording textbook pp workbook p. 24 Incident Sentinel event Incident, occurrence, or event report Review events in the facility that are considered incidents: An accident or problem during the course of care An error in care A fall or injury to a resident or staff member An accusation against staff members Emphasize that an incident report must be filled out if a nursing assistant is injured on the job in any way, even if it seems minor. Optional Learning Activity Describe to the students an occurrence in a facility in which a resident is given the wrong meal at dinner time and becomes slightly ill as a result. Have the students write individual incident reports, then lead a group discussion in which the class writes a final incident report. 16. Explain proper telephone etiquette textbook p. 45 workbook p. 24 Review the rules for telephone etiquette: Cheerfully greet callers. Identify your facility, yourself, and your position. Listen closely to the caller s request and write down any messages. Get a telephone number if needed. Thank the caller and say Goodbye. Review rules for general telephone use: Do not give out staff or resident information over the phone. Ask before placing a caller on hold. Ask for training to transfer calls. Follow facility policy regarding cell phone use.
7 Describe the resident call system textbook p. 45 workbook pp Emphasize that the call light is the residents lifeline and must always be answered immediately. Remind students that ignoring a call light is abuse. Emphasize that a call light must always be left within the resident s reach before leaving the room. If available, show students the type of call system used at your facility and explain how to use it. 18. Describe the nursing assistant s role in change-of-shift reports and rounds textbook pp workbook p. 25 Rounds Review the guidelines for start-of-shift reports: Arrive on time. Listen for your assignment and for information about all residents in your area. Listen carefully to information from the prior shift. Ask any questions you have about your residents. Explain that the nursing assistant s role for endof-shift reports is to report information gathered about residents during the shift. 19. List the information found on an assignment sheet textbook p. 47 workbook p. 25 Code status Code Review the information typically found on an assignment sheet: Residents names and room numbers Medical diagnosis Code status Activity level Range of motion (ROM) exercises Bathing information Diet orders Fluid orders Bowel and bladder information How often to measure vital signs Treatments to be performed Tests and procedures to be performed 20. Discuss how to organize your work and manage time textbook pp workbook p. 25 Prioritize Discuss the tips for organization and time management: Plan ahead. Identify the most important tasks and get those done first. Make a schedule. Combine activities. Get help when needed. Discuss the get help item and where it may come from for the NA. Chapter Review Exam distribute chapter 3: exam (appendix c, pp ) Allow students enough time to finish the test. See Appendix D for answers to the chapter exams.
8 22 Answers to Chapter Review in Textbook 1. Communicating verbally means using words. Nonverbal communication is communicating without using words. 2. Answers will vary. 3. Yes/no answers end a conversation. 4. Answers will vary. 5. Culture is a set of learned beliefs, values, traditions, and behaviors shared by a social, ethnic, or age group. 6. Answers include: Use an interpreter. Use picture cards and flash cards. Learn a few words or phrases in a resident s native language. 7. Introduce him- or herself, identify the resident, and explain the procedure to be done 8. No 9. A root is the main part of the word that gives it meaning. A prefix comes at the front of the word and works with a word root to make a new term. A suffix is found at the end of a word and is added to a prefix and/or root to make a working medical term hours hours 12. Answers include: admission forms; resident s history and results of physical examinations; care plans; doctor s orders; doctor s progress notes; nursing assessments; nurse s notes; notes from physical therapists, occupational therapists and other specialists; flow sheets; graphic record; intake and output record; consent forms; lab and test results; surgery reports; and advance directives 13. Only other members of the care team 14. Immediately after care is given 15. Answers include: Documentation provides an up-to-date record of each resident s status and care. Documentation is a legal record of all resident care. Documentation is important for planning residents care. 16. Yes 17. The MDS manual is an assessment tool developed by the federal government. It gives longterm care facilities a structured, standardized approach to care. When nursing assistants report on changes in residents, it may trigger a needed assessment. 18. Sight, hearing, smell, and touch 19. For the nursing assistant, critical thinking is making good observations to get help for potential problems. 20. S 21. O 22. S 23. O 24. O 25. Assessment, diagnosis, planning, implementation, evaluation 26. Care plans are prepared from the observations of staff caring for the resident. 27. An accident, problem, or unexpected event during the course of care 28. After the incident occurs, the report must be completed as soon as possible. 29. Good morning, good afternoon, or good evening 30. The call system allows the resident to call for help when needed. 31. Listen closely. Take notes. Offer valuable information gathered about residents to staff. 32. Answers include: names and room numbers of residents; the medical diagnosis of each resident; code status; activity level; range of motion (ROM) exercises; bathing information; diet orders; fluid orders; bowel and bladder information; vital signs and how often to measure them; treatments to be performed; and special tests and other procedures to be performed 33. Answers will vary, but may include visiting with residents while providing care. 34. Identify the most important things to get done. Do these first.
Ethical and Legal Issues
8 2 Ethical and Legal Issues 1. Define important words in this chapter 2. Define the terms law, ethics, and etiquette 3. Discuss examples of ethical and professional behavior 4. Describe a nursing assistant
More informationEntry Level Assessment Blueprint Health Assisting
Entry Level Assessment Blueprint Health Assisting Test Code: 4143 / Version: 01 Specific Standards and Competencies Included in this Assessment: First Aid and General Safety Recognize and demonstrate appropriate
More informationJob Ready Assessment Blueprint
Blueprint Test Code: 4143 / Version: 01 Health Assisting Specific Standards and Competencies Included in this Assessment: First Aid and General Safety Recognize and demonstrate appropriate first aid and
More informationChapter 5. Communicating with the Health Team. Elsevier items and derived items 2014, 2010 by Mosby, an imprint of Elsevier Inc. All rights reserved.
Chapter 5 Communicating with the Health Team Communication Health team members communicate with each other to give coordinated and effective care. They share information about: What was done for the person
More informationApplying Documentation Principles. 1. Narrative documentation of client care events will be done where in the client s record?
MODULE 5 QUIZ Applying Documentation Principles 1. Narrative documentation of client care events will be done where in the client s record? a. Physician s orders b. Personal directive c. Progress notes
More informationCopyright, Joint Commission International. Tracer Methodology
Tracer Methodology 2 What is a Tracer? JCI s key assessment method Traces a real patient s journey through the hospital, using their record as a guide Along the path, JCI observes and assesses compliance
More informationUnderstanding Health Care in America An introduction for immigrant patients
Patient Education Understanding Health Care in America An introduction for immigrant patients The health care system in the United States is complex. Some parts of the system are different in different
More informationAdmission, Transfer, Discharge, and Physical Exams
62 9 Admission, Transfer, Discharge, and Physical Exams 1. Define important words in this chapter 2. List factors for families in choosing a facility 3. Explain the nursing assistant s role in the emotional
More informationPearson's Comprehensive Medical Assisting Administrative and Clinical Competencies
Pearson's Comprehensive Medical Assisting Administrative and Clinical Competencies THIRD EDITION CHAPTER 7 Telephone Techniques Lesson 1: Telephone Techniques Lesson Objectives Upon completion of this
More informationJob Ready Assessment Blueprint. Health Assisting. Test Code: 4143 / Version: 01. Copyright 2015 NOCTI. All Rights Reserved.
Job Ready Assessment Blueprint Health Assisting Test Code: 4143 / Version: 01 Copyright 2015 NOCTI. All Rights Reserved. General Assessment Information Blueprint Contents General Assessment Information
More informationNurse Assistant (Certified) OUTLINE
Nurse Assistant (Certified) OUTLINE DESCRIPTION: Nurse Assistant - Certified is designed to prepare students for employment as a Nurse Assistant in a variety of settings. Students will learn patient care,
More informationPolicy and Procedure Manual
Policy and Procedure Manual Employee Duties Adaptive Educational Services 2 Table of Contents OPENING OFFICE 3 CLOSING OFFICE 3 ANSWERING TELEPHONE 4 RELAY INDIANA 6 FORMAT-STUDENT FILES 7 PREPARING FILES
More informationNursing Documentation 101
Nursing Documentation 101 Module 3: Essential Elements Part I Handout 2014 College of Licensed Practical Nurses of Alberta. All Rights Reserved. Nursing Documentation 101 Module 3: Essentials Part I Page
More informationRecognizing and Reporting Acute Change of Condition
Recognizing and Reporting Acute Change of Condition Welcome to the Elizabeth McGowan Training Institute Cell Phones and Pagers Please turn your cell phones off or turn the ringer down during the session.
More informationCareer Role and Responsibilities and Tools of Transcription
Career Role and Responsibilities and Tools of Transcription ASSIGNMENT 1: THE TRANSCRIPTION CAREER AND ITS TOOLS Before you begin this assignment, read Chapter 1 in your textbook, Medical Transcription:
More informationAPPEARANCE Professional Appearance Facility and Environmental Appearance COMMUNICATION
St. James Parish Hospital has six Standards of Performance that reflect our commitment to achieving service excellence and developing a culture of safety and quality. These standards enhance our mission
More informationADMISSION CARE PLAN. Orient PRN to person, place, & time
ADMISSION DATE: CODE STATUS: ADMISSION CARE PLAN ADMISSION DIAGNOSIS: 1. DELIRIUM 2. COGNITIVE LOSS Resident will be as alert and oriented as possible Resident will be as alert and oriented as comfortable
More information2.1 Concepts of Effective Communication
Name Date FOUNDATION ASSESSMENT Foundation Standard 2: Communications 2.1 Concepts of Effective Communication 1. Why has the growth of managed care increased the need for improved communication? A. Managed
More informationActivity 3: TRANSFER TO A WHEELCHAIR Future tense
Contextualized Grammar I-BEST SUN Path Curriculum Unit for Nursing Assistant with ESL Support - Page 1 of 10 Activity 3: TRANSFER TO A WHEELCHAIR Future tense Learning Goal(s) Demonstrate the indirect
More informationPATIENT INFORMATION SHEET:
PATIENT INFORMATION SHEET: LAST NAME: FIRST NAME/MI: ADDRESS: CITY: STATE: ZIP CODE: SOCIAL SECURITY #: HOME: CELL: WORK: SEX: M F BIRTHDATE: MARITAL STATUS: SINGLE MARRIED WIDOWED OTHER EMPLOYER NAME:
More informationSubacute Care. 1. Define important words in the chapter. 2. Discuss the types of residents who are in a subacute setting
175 26 Subacute Care 1. Define important words in this chapter 2. Discuss the types of residents who are in a subacute setting 3. List care guidelines for pulse oximetry 4. Describe telemetry and list
More informationStandards of Behavior
S A R A S OTA M E M O R I A L H E A LT H C A R E S Y S T E M We are TEAM SMH and these are our Quality & Safety I support Sarasota Memorial s efforts to provide a safe workplace and environment for high
More informationCongestive Heart Failure
TM Nightingale Congestive Heart Failure Do you or someone you know have any of the following symptoms? 1. Shortness of breath (dyspnea) when you exert yourself or when you lie down 2. Swelling in your
More informationHealth Insurance Portability and Accountability Act. Awareness Training for Volunteers
Health Insurance Portability and Accountability Act Awareness Training for Volunteers Southeastern Health Southeastern Health has a strong tradition of protecting the privacy of patient information. Confidentiality
More informationNursing Assistant Curriculum Application Process and Form
Nursing Assistant Curriculum Application Process and Form Curriculum Application Instructions 1. Complete and submit the Curriculum Application Form. 2. Complete and submit the Curriculum Evaluation Form.
More informationWARNING: Up to 50% of the new patients calling your office may be lost due to the way your team handles that all-important initial phone call!
TELEPHONE ETIQUETTE WARNING: Up to 50% of the new patients calling your office may be lost due to the way your team handles that all-important initial phone call! At the MasterPlan Alliance we taped new
More informationChapter 4 Communications and Documentation Communications and Documentation Essential of prehospital care Verbal communications are vital.
1 2 3 4 5 Chapter 4 Communications and Documentation Communications and Documentation Essential of prehospital care Verbal communications are vital. Adequate reporting and accurate records ensure of patient
More information1 Chapter 4 Communications and Documentation 2 Communications and Documentation Essential of prehospital care Verbal communications are vital.
1 Chapter 4 Communications and Documentation 2 Communications and Documentation Essential of prehospital care Verbal communications are vital. Adequate reporting and accurate records ensure of patient
More informationNursing Assistant
Western Technical College 30543300 Nursing Assistant Course Outcome Summary Course Information Description Career Cluster Instructional Level Total Credits 3.00 The course prepares individuals for employment
More informationBullitt Central Health Science
Bullitt Central Health Science Objective Student will: Review key terms, content and concepts in preparation for taking the Allied Health KOSSA Communication Health care workers must be able to relate
More informationHIPAA is the Health Insurance Portability and Accountability Act
HIPAA is the Health Insurance Portability and Accountability Act It is a federal law that Protects the privacy of a patient s personal and health information Provides for electronic and physical security
More informationAdvance Health Care Planning: Making Your Wishes Known. MC rev0813
Advance Health Care Planning: Making Your Wishes Known MC2107-14rev0813 What s Inside Why Health Care Planning Is Important... 2 What You Can Do... 4 Work through the advance health care planning process...
More informationRAFT (Respect, Accommodation, Follow Up, Time) Part 2
Establishing Effective Communication with Patients with Intellectual Disabilities: RAFT (Respect, Accommodation, Follow Up, Time) Part 2 George Mason University Fairfax, VA Part 1 Refresher Important Acronyms:
More informationNursing Documentation 101
Nursing Documentation 101 Module 5: Applying Knowledge Part I Handout 2014 College of Licensed Practical Nurses of Alberta. All Rights Reserved. Nursing Documentation 101 Module 5: Applying Knowledge Part
More informationEASTERN ARIZONA COLLEGE Nursing Assistant
EASTERN ARIZONA COLLEGE Nursing Assistant Course Design 2017-2018 Course Information Division Allied Health Course Number NUR 100 Title Nursing Assistant Credits 6 Developed by Jill Cluff Lecture/Lab Ratio
More informationWorker Health, Hygiene, and Training Decision Tree
Do you hire any workers (including non-paid family members)? 1 If you are the only worker on your farm, you must understand the risks associated with your own actions. Please review the practices outlined
More informationHospital Admission: How to Plan and What to Expect During the Stay
Family Caregiver Guide Hospital Admission: How to Plan and What to Expect During the Stay Admission to the hospital can happen in various ways. You family member may be treated in the Emergency Room (ER)
More informationDocumenting and Reporting
Duty: Communicate Client Information to Authorized Persons Task : E.01 Report abuse of client E.02 Report client s unusual behavior E.03 Complete incident report E.05 Respond to authorized persons request
More informationToolbox Talks. Access
Access The detail of what the Healthcare Charter says in relation to what service users can expect and what they can do to help in relation to this theme is outlined overleaf. 1. How do you ensure that
More informationIntroduction to Day Hospital
Introduction to Day Hospital Information for clients and their families 3G Day Hospital: 905-521-2100, ext. 72831 1 Introduction to Day Hospital Introduction to Day Hospital The Day Hospital on 3G is part
More informationNew Patient Registration Form NJR_NP_F100
New Patient Registration Form NJR_NP_F100 Patient Last Name First Name Middle Name Maiden Name Address (Street or Box) City State Zip Code Home Phone Number Cell Phone Number Work Phone Number E-Mail Patient
More informationChristian Brothers Risk Management Services. Nursing Home & Health Care Ministry Documentation: Are you open for a lawsuit?
2013 Spring Webinar Series 2013 Christian Brothers Services, Romeoville, IL. All Rights Reserved. No part of this presentation may be reproduced, stored in a retrieval system, or transmitted by any means
More informationRegency Court Care Home
Bupa Care Homes (ANS) Limited Regency Court Care Home Inspection report 18-20 South Terrace Littlehampton West Sussex BN17 5NZ Tel: 01903715214 Date of inspection visit: 06 September 2016 07 September
More informationSkills Standards CHIROPRACTIC AIDE OD48622
Skills Standards CHIROPRACTIC AIDE OD48622 COMPETENCY-BASED EDUCATION: OKLAHOMA S RECIPE FOR SUCCESS BY THE INDUSTRY FOR THE INDUSTRY Oklahoma s CareerTech system of competency-based education uses industry
More informationFEEDING ASSISTANT TRAINING SESSION #6. Vanderbilt Center for Quality Aging & Qsource
FEEDING ASSISTANT TRAINING SESSION #6 Vanderbilt Center for Quality Aging & Qsource Presenter Linda Beuscher, PhD, GNP-BC Assistant Professor Vanderbilt University School of Nursing Research Interests:
More informationThe Plastic Surgery Milestone Project: Assessment Tools
The Plastic Surgery Milestone Project: Assessment Tools A Joint Initiative of The Accreditation Council for Graduate Medical Education and The American Board of Plastic Surgery, Inc. Milestone evaluation
More informationYour Rights and Responsibilities as a Patient at Sparrow Hospital
Your Rights and Responsibilities as a Patient at Sparrow Hospital Sparrow s mission is to improve the health of the people in our communities by providing quality, compassionate care to every person, every
More informationA+ STANDARDS OF EXCELLENCE AN EMPLOYEE GUIDE TO EXCELLENCE THE BOCA REGIONAL WAY
A+ STANDARDS OF EXCELLENCE AN EMPLOYEE GUIDE TO EXCELLENCE THE BOCA REGIONAL WAY M I S S I O N & VISION Mission: Boca Raton Regional Hospital delivers the highest quality patient care with unrelenting
More informationAbdominal Surgery. Beyond Medicine. Caring for Yourself at Home. ilearning about your health
ilearning about your health Abdominal Surgery Caring for Yourself at Home www.cpmc.org/learning Beyond Medicine. Table of Contents Your Checklist for Going Home...3 Arranging Transportation Home...3 Making
More informationNPM INTAKE FORM. Home Phone No.: Work Phone No.: Cell Phone:
NPM INTAKE FORM INFORMATION: Name: Chosen Name (What would you like to be called?): Address: Date: Age: City/State/Zip: Home Phone No.: Work Phone No.: Cell Phone: Email Address: Date of Birth: Occupation:
More information2. Unlicensed assistive personnel: any personnel to whom nursing tasks are delegated and who work in settings with structured nursing organizations.
XVIII. A. General Information: The judgments that you make in about coordinating and facilitating client care situations have to be based on knowledge. You MUST know your content, and then you can move
More informationMCCP Online Orientation
1 Objectives At the conclusion of this presentation, students will be able to: Discuss application of HIPAA to student s role. Describe the federal requirements of the HIPAA/HITECH regulations that protect
More informationfor the Wilderness CHECK: Check the Scene, the Resources and the Person person, other members of the group and any bystanders.
Check Call Care for If you find yourself in an emergency, you should follow three basic emergency action principles: CHECK CALL CARE. These principles will help guide you in caring for the patient and
More informationGENERAL DENTIST. Dental Receptionist Manual
GENERAL DENTIST Dental Receptionist Manual Note: The following policies and procedures comprise general information and guidelines only. The purpose of these policies is to assist you in performing your
More informationPEDIATRIC DENTIST. Dental Receptionist Manual
PEDIATRIC DENTIST Dental Receptionist Manual Note: The following policies and procedures comprise general information and guidelines only. The purpose of these policies is to assist you in performing your
More informationEffective Health Communication
Exhibit SE6d Culture and Communication in Health Care: Target Audience: Staff who interact with patients, families, significant others or caregivers People may not remember exactly what you did or what
More informationCare Certificate Workbook (Adult Social Care)
` Care Certificate Workbook (Adult Social Care) May 2015 Version 2.0 Name Workplace Start 1 P a g e Cambridgeshire County Council 2015 Cambridgeshire County Council - Care Certificate Written and produced
More informationMEDICAL HISTORY QUESTIONNAIRE Last name First Name MI DOB. Please answer the following questions about your current eye problems and medical history:
MEDICAL HISTORY QUESTIONNAIRE Last name First Name MI DOB Please answer the following questions about your current eye problems and medical history: 1. What problems are you CURRENTLY having with your
More informationW e l c o m e t o B i l l e r i c a C h i r o p r a c t i c
W e l c o m e t o B i l l e r i c a C h i r o p r a c t i c N E W P A T I E N T I N T A K E F O R M Print Name Today s Date Address City State Zip Email Address Date of Birth Male Female Social Security
More informationSurgical Technology Patient Care Skills Preop Routine Objectives:
Surgical Technology 8-Jul-09 Patient Care Skills Preop Routine Objectives: 1) Discuss why preop preparation of the patient is important a) Preparing the patient decreases impact and potential risks of
More informationCNA Training Advisor
CNA Training Advisor Volume 12 Issue No. 12 DECEMBER 2014 For healthcare workers, navigating ethical issues is a regular event. Unlike many professionals, caregivers don t offer quick fixes for saving
More informationMOTOR VEHICLE COLLISION QUESTIONNAIRE
Patient Name: _ : Address: _ City: _ State: Zip Code: Home Ph #: Work Ph #: Cell Ph #: Email: Sex: M F Marital Status: M S D W of Birth: _ Age: _ Occupation: _ Employer: Your Prior Doctor of Chiropractic:
More informationCarotid Endarterectomy
P A T IENT INFORMAT ION Carotid Endarterectomy Please bring this book to the hospital on the day of your surgery. CP 16 B (REV 06/2012) THE OTTAWA HOSPITAL Disclaimer This is general information developed
More informationState and federal regulations supersede any information provided in this toolkit.
DPA Associates, Inc Toolkit author: Diane Atchinson, RN-BC, MSN, ANP, RAC-CT President, DPA Associates, Inc, Kansas City, MO E mail: diane@dpaassociates.com Clinical editor: Kathy Newman, MSW, LSCW, Consultant
More informationAnatomy, Physiology and Disease An Interactive Journey for Health Professionals 2012
A Correlation of Anatomy, Physiology and Disease Professionals 2012 To the South Carolina Curriculum Standards INTRODUCTION This document demonstrates how : An Interactive Journey Health Professionals,
More informationPatient rights and responsibilities
Patient rights and responsibilities (Also: Billing FAQs) Legacy Health Patient Information: Rights/Responsibilities, It s OK to Ask, Billing FAQs 1 Patient rights and responsibilities Your hospital experience
More informationFoundation Standard 5: Legal Responsibilities
Name Date FOUNDATION ASSESSMENT Foundation Standard 5: Legal Responsibilities 1. Taking narcotics from the pharmacy by a pharmacy technician is a violation of: A. Social law. B. Civil law. C. Virtual law.
More informationEffective Communication to Strengthen Collaboration. Barbara Smith Nurse Educator Nursing Practice Development MidCentral Health
Effective Communication to Strengthen Collaboration Barbara Smith Nurse Educator Nursing Practice Development MidCentral Health What we know about communication The exchange of thoughts, opinions, or information.
More informationManagement of Assaultive Behavior Workplace Violence in the Hospital
Management of Assaultive Behavior Workplace Violence in the Hospital What is workplace violence? Definitions Workplace is any place where an employee performs job duties. Violence is any act that causes
More informationPreparing for Death: A Guide for Caregivers
Preparing for Death: A Guide for Caregivers Preparing for Death As a person is dying, their body will go through a number of physical changes as it slows down and moves toward the final stages of life.
More informationParamedic Care: Principles & Practice. Volume 2 Patient Assessment
Paramedic Care: Principles & Practice Volume 2 Patient Assessment Chapter 1 The History Topics Establishing Patient Rapport The Comprehensive Patient History Special Challenges The Interview In the majority
More informationCHPCA appreciates and thanks our funding partner GlaxoSmithKline for their unrestricted funding support for Advance Care Planning in Canada.
CHPCA appreciates and thanks our funding partner GlaxoSmithKline for their unrestricted funding support for Advance Care Planning in Canada. For more information about advance care planning, please visit
More informationProtocols for Migrant Health Promoters
Protocols for Migrant Health Promoters As a Health Promoter your primary job is to promote health care access. This will be done in a variety of ways including the distribution of information about how
More informationFOCUS CHARTING. The Focus Charting System is the accepted documentation system at Windsor Regional Hospital.
FOCUS CHARTING The Focus Charting System is the accepted documentation system at Windsor Regional Hospital. Advantages of Focus Charting Flexible enough to adapt to any clinical practice setting and promotes
More informationHIPAA 201: Student Self-Learning Module & Test
HIPAA 201: Student Self-Learning Module & Test Information: This self-learning module meets the HIPAA 201 competency for Students. This requirement must be met once (it is not an annual requirement). Instructions:
More informationPrevention of Sexual Abuse of Patients. Introductory Instructor s Guide for Educational Programs in Medical Radiation Technology
Prevention of Sexual Abuse of Patients Introductory Instructor s Guide for Educational Programs in Medical Radiation Technology Table of Contents Introduction...1 About the Guide... 1 Purpose of the Guide...
More informationTable of Contents. Foundation: Understand the Basics 4. Tools: Put the Pieces Together 21. Solve: Learn by Example 38. Printable Tools 56
Foundation: Understand the Basics 4 Restorative Overview and Quick Facts 5 Restorative Nursing Programs 6 Tools: Put the Pieces Together 21 Common Barriers (and Solutions) to Successful Programs 22 Potential
More informationTrainingABC Patient Rights Made Simple Support Materials
TrainingABC 2017 Patient Rights Made Simple Support Materials Video Transcript The Patient Bill of Rights is a list of rights first developed in 1973 and then revised in 1992, by the American Hospital
More informationPATIENT REGISTRATION FORM
PATIENT REGISTRATION FORM PATIENT INFORMATION Name: Date of Birth: Age: Address : Social Security #: City: Sex: Marital Status: State: Zip: Language: Pt Declines Home Phone#: Race: Pt Declines Work Phone#:
More informationChapter 2: Admitting, Transfer, and Discharge
Chapter 2: Admitting, Transfer, and Discharge MULTIPLE CHOICE 1. The patient is scheduled to go home after having coronary angioplasty. What would be the most effective way to provide discharge teaching
More informationPreventing Medical Errors
Presents Preventing Medical Errors Contact Hours: 2 First Published: March 31, 2017 This Course Expires on: March 31, 2019 Course Objectives Upon completion of this course, the nurse will be able to: 1.
More informationQuality Care is. Partners in. In-Home Aides. Assisting with ambulation and using assistive devices: - March
In-Home Aides Partners in Quality Care - March 2015 - In-Home Aides Partners in Quality Care is a monthly newsletter published for AHHC of NC and SCHCA member agencies. Copyright AHHC 2015 - May be reproduced
More informationPATIENT INFORMATION. Address: Sex: City: State: address: Cell Phone: Home Phone: Work Phone: address: Cell Phone:
PATIENT INFORMATION Name: _ DOB: _ Age: Address: _Sex: City: _ State: _ Zip: _ Email address: Cell Phone: _ Home Phone: Work Phone: _ Responsible Party (if different from above) Name: DOB: Address: E-mail:
More informationLanguage Assistance Program (LAP) and Cultural Diversity. Employee/ Provider Training Guide
Language Assistance Program (LAP) and Cultural Diversity Employee/ Provider Training Guide LANGUAGE ASSISTANCE PROGRAM WORKFORCE AND PROVIDERS TRAINING GUIDE Language Assistance Program (LAP) Law Limited
More informationOAR Changes. Presented by APD Medicaid LTC Policy
OAR 411-015 Changes 1 Presented by APD Medicaid LTC Policy Table of Contents 2 Service Priority OAR 411-015 Project Overview Why Are We Making These Changes Overarching Changes Changes to ADLS (each ADL
More informationThis week you will examine the development and growth of contemporary healthcare delivery systems.
AH111 Healthcare Delivery Systems VIP Week 1 Week 1 Objectives: This week you will examine the development and growth of contemporary healthcare delivery systems. Upon successful completion of this Lesson,
More informationUnit 4 Safety, First Aid, Disease
Name: Class Period: Unit 4 Safety, First Aid, Disease Points / 10pts / 10pts / 10pts / 20pts /50 Assignment Personal Safety First Aid Communicable Diseases Chronic / Non-Communicable Diseases TOTAL HEAD
More informationThe grading scale is: % A 80-90% B 70-80% C 60-70% D below 60% F
The Phlebotomy Technician is an integral member of the clinical laboratory team working under the supervision of a medical laboratory professional or an individual with a degree in health care studies.
More informationEntrance Case History (Please write or print clearly)
Stony Brook Medical Park 2500 Nesconset Highway Suite 4-A Stony Brook, NY 11790 (631) 675-9000 Fax (631) 675-9002 www.naturalapproach.us Entrance Case History (Please write or print clearly) Today s Date
More informationPatient Assessment. Copyright 2011, 2007, 2003, 1999 by Saunders, an imprint of Elsevier Inc. All rights reserved.
Patient Assessment Holistic Care Holistic care includes assessing the patient s health status with physical, cognitive, psychosocial, and behavioral data. A comprehensive patient care that considers the
More information10/14/2014 COMMON MDS CODING ERRORS OVERVIEW OF SS/ACT SECTIONS SECTION B
COMMON MDS CODING ERRORS K AT H Y Y O S T E N, L C S W, P I P OVERVIEW OF SS/ACT SECTIONS Section B Vision, Speech, Hearing Section C Cognitive Patterns Section D Mood Section E Behaviors Section F Preferences
More informationFundamentals of Care. Do you receive care Do you know what to expect? Do you provide care? Quality of care for adults
Fundamentals of Care Do you receive care Do you know what to expect? Do you provide care? Quality of care for adults Foreword by Jane Hutt, Minister for Health and Social Services The twelve aspects of
More informationNew Patient Paperwork
Your Vision Is Our Focus New Patient Paperwork Dear Patient, Please fill out all of the following pages, and bring them with you to your scheduled appointment time. If you have questions regarding your
More informationWORKPLACE INJURY TRIAGE AND REPORTING
WORKPLACE INJURY TRIAGE AND REPORTING MEDCOR ON-LINE USER GUIDEBOOK (800) 775-5866 24 HOURS / 7 DAYS A WEEK TABLE OF TITLE CONTENTS Overview The Problem...1 The Solution...1 The Triage Call Process How
More informationBossier Parish Community College Master Syllabus
Course Prefix and Number: STEC 101 Credit Hours: 1 Bossier Parish Community College Master Syllabus Course Title: Orientation to Surgical Technology Course Prerequisites: BLGY 110, 120/120L or 224/224L,
More informationGuidelines for Kuakini Medical Center General Surgery Rotation (Formulated by a previous Chief Surgical Resident)
Guidelines for Kuakini Medical Center General Surgery Rotation (Formulated by a previous Chief Surgical Resident) Welcome to Kuakini Medical Center! The typical patient is in the Geriatric age group. As
More informationMaking the Most of the Ambulance Service
Making the Most of the Ambulance Service ~ When do we need an ambulance? ~ In recent years, we have seen an increase in both the number of times ambulances get called out, and
More informationWelcome To Flat Out Information Kit
Welcome To Flat Out Information Kit Revised 2016 54 Pin Oak Crescent Flemington 3031 P: 03 9372 6155 F: 03 9372 5966 www.flatout.org.au "fighting to protect the human rights of women in prison" Hours of
More informationReturning Volunteer Application
Returning Volunteer Application Office Use Only Application Received Brenda LeBlanc, Volunteer Coordinator 978-683-4000 x2645 Brenda.leblanc@lawrencegeneral.org Welcome! Returning Volunteers, Before returning,
More informationAbout Your Colectomy
UW MEDICINE PATIENT EDUCATION About Your Colectomy How to prepare and what to expect This handout explains a colectomy operation, including how to prepare for surgery, what to expect afterward, recovering
More information