Removing Complexity From The Post-Acute Patient Experience

Size: px
Start display at page:

Download "Removing Complexity From The Post-Acute Patient Experience"

Transcription

1 Removing Complexity From The Post-Acute Patient Experience

2 Who I am and why I wrote a book about simplicity. Irene Etzkorn, Chief Clarity Officer, Siegelvision 2

3 3

4 We live in an increasingly complicated world 4

5 Differences we can t discern 5

6 Experiences that raise anxiety 6

7 Signs we can t understand 22,000 parking tickets per day issued by NYC 7

8 Instructions we can t follow 8

9 Nursing homes particularly confusing and intimidating 9

10 Choices we can t make 10

11 Comparison charts only help if you know what matters 11

12 14,568 diagnostic codes from Medicare and Medicaid Services 12

13 Language we can t decipher 13

14 Distinctions not easily understood 14

15 Possibility of serious misinterpretation e ons 15

16 Too much data, too little context 16

17 Reams of statistics are hard to decipher without context 17

18 Consumers are becoming vocal 18

19 19

20 How do you go from here Paper-based Complicated Impersonal Uneven Digital Simple Customized Consistent 20

21 to there Paper-based Complicated Impersonal Uneven Digital Simple Customized Consistent 21

22 Three key principles Empathize Perceive others needs and expectations 22

23 Empathize Perceive others needs and expectations. 23

24 Imagine context of use 24

25 Color-coded medicine bottles Concept and design: Debra Adler 25

26 Three key principles Empathize Perceive others needs and expectations Distill Boil down and customize what s being offered to meet needs 26

27 Distill Boil down and customize what s being offered. 27

28 First aid kit designed for single-hand use Gabriele Meldaikyte 28

29 Three key principles Empathize Perceive others needs and expectations Clarify Make the offering easier to understand, use and benefit Distill Boil down and customize what s being offered to meet needs 29

30 Clarify Make the offering easier to understand, use and benefit. 30

31 Before of Bed Retention Policy BED RETENTION POLICY Medicaid covered Patients/Residents of the Home who are transferred to the hospital for care lasting up to 15 days, with a possible 5 day extension, are assured that every effort will be made for them to return to their own room when they are released from the hospital. This policy applies only to patients/residents who have lived in the Home for at least 30 days and are recipients of Medicaid and have been Medicaid-covered during some portion of their stay at Jewish Home. Patients/residents whose stay is covered either by Medicare, other insurances, or private funds may have their bed reserved only if they pay the daily rate while they are in the hospital. The hospital medical staff makes the determination as to the probable length of stay and level of care required. The Home is notified by the hospital if a patient/resident will not return within 15 days. Medicaid regulations require that The Home discharge the patient/resident as of the date of such notification. Private payment arrangements can be made to reserve the bed of a Medicaid-covered patient/resident; however Medicaid regulations prohibit a spouse from making direct payments on behalf of a patient/resident. Patients/residents who are ready to return, but have lost their bed because of a long hospital stay, are given priority for readmission as soon as a suitable bed becomes available. When possible, an effort is made to re-admit to the same floor; re-admission to the same room is quite unlikely. 31

32 After of Bed Retention Policy Retaining your bed if you are Hospitalized If you are admitted to the hospital while you are our patient, we understand that you would like to return to your room at the Home. However, due to the high demand for care at the Home, we can rarely provide that. The length of your hospital stay and the type of insurance coverage you have affect the likelihood. The hospital determines your probable length of stay and notifies us. If you lose your bed here because of a lengthy hospitalization, you will be given priority for readmission when you are ready to return. When possible, we make an effort to re-admit you to the same floor; re-admission to the same room is quite unlikely. Medicaid patients. If you have lived in the Home for more than 29 days and were covered by Medicaid during some portion of your stay and will be hospitalized 15 days or less (sometimes with a 5-day extension), we will make every effort to give you the same room when you are released from the hospital. If you will be hospitalized more than 15 days, Medicaid regulations require that we discharge you as of the date of the notification. To reserve your bed, you can pay privately; however, Medicaid will not allow your spouse to make direct payments on your behalf. 32

33 Three key principles Empathize Perceive others needs and expectations Breakthrough Simplicity Clarify Make the offering easier to understand, use and benefit Distill Boil down and customize what s being offered to meet needs 33

34 Challenges facing all nursing homes Rising consumer demand for real-time and mobile access Increasing consumer choice Persistent and changing regulatory requirements Legacy systems High financial cost 34

35 Why is the patient experience so complicated? Medical community speaking to itself Unfamiliar, life-changing events Adherence to old processes; slow conversion to new technology Lack of empathy with emotional toll on patients and families Lack of communications expertise in plain language writing, information design and information architecture 35

36 We began with the brand

37 We found a sea of sameness Amsterdam Isabella United Hebrew Hebrew Home Alaris Health The Osborn Archcare Jewish Home Lifecare 37 Kings Harbor

38 Messaging that is indistinguishable to provide warm, nurturing care in a costeffective manner which preserves and enhances independence and dignity. provides healthcare services and assistance for elders recognizing each person as a unique individual, our care supports independence and respects human dignity. 38

39 Language that is repetitive Competitor Amsterdam House The Hebrew Home Archcare/ Manning Archcare/ Cooke Isabella United Hebrew MJHS Palisades Medical Center Kings Harbor Multicare Center The Osborn Cobble Hill The Kensington Alaris Descriptor Advanced Care in a Home-Like Setting Living Well Superior Nursing Care in an Elegant Setting Dignified Residential Care for the Elderly Welcome to Our Family The Art of Caring for Generations Caring Every Minute, Every Day Patients First: Everywhere. Every Time. Every One. NA This is Your Osborn We Keep Brooklyn Healthy, Happy Home Enhanced Care Delivered With Love Bridging Caring and innovation 39

40 Jewish Home s NY centric identity Jewish Home Lifecare is the eldercare network most capable of addressing the profound clinical and social challenges of aging for all New Yorkers. 40

41 The New Jewish Home s Purpose Statement Committed to transforming eldercare for New Yorkers so they can live meaningful lives in the place they call home. 41

42 42

43 Experience Blueprint living up to the brand promise

44 What makes a good patient experience? Inform me Know me Ask me Care for me 44

45 What makes a good patient experience? Inform me Set clear expectations Anticipate needs and concerns Speak and write in plain language Know me Provide seamless handoffs during care transitions Provide customized material Make first impression a wow Ask me Ask me how I prefer to receive information Offer greater transparency and access for families Care for me 45

46 Rehab patient expectations Rehab patients come with expectations that are rarely met their frame of reference is often hospital rehab. Rehab patients expect: Three hours of rehabilitation daily including on weekends The staff to know immediately upon admission whether they can walk to the bathroom, sit in a chair, etc. To see a doctor daily To receive a written care plan with customized goals 46

47 Actual rehab patient journey CNAs and therapists were the highlights of the Rehab patient experience but the initial experience was poor and set a tone for dissatisfaction 47

48 Actual rehab patient journey 48

49 Actual rehab patient journey 49

50 Rehab employee journey The CNAs view themselves as the point person for patients taking a keen interest in treating patients as though they were family members. It is a calling for some, more than a job 50

51 Rehab employee journey The CNAs view themselves as the point person for patients taking a keen interest in treating patients as though they were family members. It is a calling for some, more than a job 51

52 Work across functional silos, interview all areas and levels Patient Nursing/direct care Technology and Operations Marketing Admissions Digital 52

53 53

54 Typical Findings Patient experience often uneven across care levels Paperwork undermines all-important first impression Jargon and unfamiliar health care terminology cause confusion Lack of customization puts unrealistic burden on patients Communication directed at patients rather than reflecting them 54

55 Let s hear from the audience. Do you face these issues? 55

56 Who I Am And why I said YES!

57

58

59 Persons Served* Community, 8300, 62% Nursing Home Post Acute, 2774, 22% Nursing Home Long Term Care, 2179, 16% Post Acute Bronx: 628, 23% Manhattan: 1,618, 58% Sarah Neuman: 528, 19% Housing Day Care Programs 10% (Kittay, ALP, 202s) 9% SHP Care Management 30% HAPI 19% CHHA 19% LTHHC (Bronx, Manhattan) 2% Home 2% NORCs 9% Long-Term Care Bronx: 1,143, 52% Manhattan: 630, 29% Sarah Neuman: 406, 19% 2013 Persons Served: LTC 16%, Post Acute 26%, Community 58% 2012 Persons Served: LTC 18%, Post Acute 26%, Community 57% *Contains duplicate persons served **Community excluding Transportation 59

60 Total Persons Served by Telehealth Programs 1,742 Total JHL Home Care 447, 26% JHL Day Center 164, 9% Private Pay 7, 0.5% NYU 8, 0.5% Self Help 141, 8% JHL Nuring Home Post Acute Care Kiosk 975, 56% 60

61 Our Clinical Outcomes are THE BEST

62

63 Expectation Experience

64

65 When Experience Doesn t Match Expectation

66 Even The Biggest Cities Cant Hide

67 The Experience Feedback Loop

68 How Did We Get Here?

69 Removing Complexity

70 Culture of Permission

71 Person Directed Care

72 Shared Decision Making

73 The Experience Matches Expectation

74 Next Networking Lunch Lone Star AB Or Lunch & Learn Sessions Various Meeting Rooms 11:45-12:45 PM

Today's World of Skilled Nursing from Survival to Prosperity as a Component of Our Overall Business Model

Today's World of Skilled Nursing from Survival to Prosperity as a Component of Our Overall Business Model Today's World of Skilled Nursing from Survival to Prosperity as a Component of Our Overall Business Model 2016 AJAS Annual Conference Presented by: Michael N. Rosenblut, President and CEO Monday, April

More information

Roger A. Olsen, Psy.D., L.P Slater Road, Suite 210 Eagan, MN Phone: FAX:

Roger A. Olsen, Psy.D., L.P Slater Road, Suite 210 Eagan, MN Phone: FAX: Roger A. Olsen, Psy.D., L.P. 4660 Slater Road, Suite 210 Eagan, MN 55122 Phone: 651-882-6299 FAX: 651-683-0057 INFORMATION FOR NEW CLIENTS Welcome to my practice. This document contains important information

More information

In Solidarity, Paul Pecorale Second Vice President

In Solidarity, Paul Pecorale Second Vice President Caregiving Guide Dear NYSUT Member: On behalf of the NYSUT officers and Board of Directors, we are proud to provide you with this publication, Caregiving Guide. In addition to providing information, referral

More information

Sandra V Heinsz, Ph.D. Informed Consent Services Agreement

Sandra V Heinsz, Ph.D. Informed Consent Services Agreement Welcome to my practice. This document (the Agreement) contains important information about my professional services and business policies. It also contains summary information about the Health Insurance

More information

OUTPATIENT SERVICES CONTRACT 2018

OUTPATIENT SERVICES CONTRACT 2018 1308 23 rd Street S Fargo, ND 58103 Phone: 701-297-7540 Fax: 701-297-6439 OUTPATIENT SERVICES CONTRACT 2018 Welcome to Benson Psychological Services, PC. This document contains important information about

More information

Hospice Care in Tucson, AZ

Hospice Care in Tucson, AZ Hospice Care in Tucson, AZ Harbor Light Hospice is dedicated to facilitating better access to dignified end-of-life care and other high-quality services in Tucson, AZ. The hospice care we provide in Tucson,

More information

A Family Caregiver s Guide to Hospital Discharge Planning

A Family Caregiver s Guide to Hospital Discharge Planning A Family Caregiver s Guide to Hospital Discharge Planning What Is It? Who Does It? When Should It Happen? What Will Insurance Pay For? What Else Should You Know? A Publication of the National Alliance

More information

GERIATRIC SERVICES CAPACITY ASSESSMENT DOMAIN 4 ALTERNATE LIVING ARRANGEMENTS

GERIATRIC SERVICES CAPACITY ASSESSMENT DOMAIN 4 ALTERNATE LIVING ARRANGEMENTS GERIATRIC SERVICES CAPACITY ASSESSMENT DOMAIN 4 ALTERNATE LIVING ARRANGEMENTS Table of Contents Introduction... 2 Purpose... 2 Serving Senior Medicare-Medicaid Enrollees... 2 How to Use This Tool... 2

More information

Monthly and Quarterly Activity Returns Statistics Consultation

Monthly and Quarterly Activity Returns Statistics Consultation Monthly and Quarterly Activity Returns Statistics Consultation Monthly and Quarterly Activity Returns Statistics Consultation Version number: 1 First published: 08/02/2018 Prepared by: Classification:

More information

1. The transfer or discharge is necessary to meet the resident s welfare and the resident s welfare cannot be met in the facility;

1. The transfer or discharge is necessary to meet the resident s welfare and the resident s welfare cannot be met in the facility; 483.12 Admission, Transfer, and Discharge Rights 483.12(a) Transfer, and Discharge (1) Definition Transfer and discharge includes movement of a resident to a bed outside of the certified facility whether

More information

The spoke before the hub

The spoke before the hub Jones Lang LaSalle February Series: Ambulatory Care The spoke before the hub Turning the healthcare delivery model upside down For decades, the model for delivering healthcare in the U.S. has been slowly

More information

Emergency admissions to hospital: managing the demand

Emergency admissions to hospital: managing the demand Report by the Comptroller and Auditor General Department of Health Emergency admissions to hospital: managing the demand HC 739 SESSION 2013-14 31 OCTOBER 2013 4 Key facts Emergency admissions to hospital:

More information

Regulatory Reform Concepts to Support the Success of the Delivery System Reform Incentive Payment (DSRIP) Program

Regulatory Reform Concepts to Support the Success of the Delivery System Reform Incentive Payment (DSRIP) Program Regulatory Reform Concepts to Support the Success of the Delivery System Reform Incentive Payment (DSRIP) Program LeadingAge New York has developed concepts for waivers of regulations as well as changes

More information

PATH Program. Getting Started Guide

PATH Program. Getting Started Guide PATH Program Getting Started Guide We have a BIG opportunity. Together, we can empower and encourage people to take an active role in their health. Preventive health care services help people find and

More information

Care on a hospital ward

Care on a hospital ward Care on a hospital ward People with dementia may be admitted to general hospital wards either as part of a planned procedure such as a cataract operation or following an accident such as a fall. Carers

More information

Mental Health Accountability Framework

Mental Health Accountability Framework Mental Health Accountability Framework 2002 Chief Medical Officer of Health Report Injury: Predictable and Preventable Contents 3 Executive Summary 4 I Introduction 6 1) Why is accountability necessary?

More information

My time spent at Chris Jensen Health & Rehabilitation Center

My time spent at Chris Jensen Health & Rehabilitation Center My time spent at Chris Jensen Health & Rehabilitation Center My time spent at Chris Jensen Health & Rehabilitation Center I chose to volunteer at Chris Jensen Health and Rehabilitation Center for my experiential

More information

Tools and Techniques for Patient-Centered Care for Aphasia: Case Examples

Tools and Techniques for Patient-Centered Care for Aphasia: Case Examples Tools and Techniques for Patient-Centered Care for Aphasia: Case Examples Jacqueline J. Hinckley, Ph.D., BC-ANCDS Choose Quality, LLC St. Petersburg, FL Dr.JJHinckley@gmail.com Debbie Yones, M.S., CCC-SLP

More information

Caregiver Stress. F r e q u e n t l y A s k e d Q u e s t i o n s. Q: Who are our nation's caregivers?

Caregiver Stress. F r e q u e n t l y A s k e d Q u e s t i o n s. Q: Who are our nation's caregivers? Caregiver Stress Q: What is a caregiver? A: A caregiver is anyone who provides help to another person in need. Usually, the person receiving care has a condition such as dementia, cancer, or brain injury

More information

The History of Aging and Care Early in the 20 th Century

The History of Aging and Care Early in the 20 th Century Welcome! Getting to Know You BUILDING A CUSTOMER DRIVEN CULTURE The First Steps to Empowered Staff to Support Person-Directed Living Anna Ortigara RN, MS, FAAN PHI, Organization Change Consultant aortigara@phinational.org

More information

Nursing Home Transition into Managed Care: Forms and PDF Training Material

Nursing Home Transition into Managed Care: Forms and PDF Training Material Medical Insurance and Community Services Administration (MICSA) MEDICAID ALERT OCTOBER 28, 2015 Nursing Home Transition into Managed Care: Forms and PDF Training Material This ALERT is to inform Residential

More information

A Care Plan Guide. (Simple Steps To Caring For Your Loved Ones)

A Care Plan Guide. (Simple Steps To Caring For Your Loved Ones) A Care Plan Guide (Simple Steps To Caring For Your Loved Ones) The personal journey as a caretaker can be very rewarding yet overwhelming at times. When we are instantly put into a situation of caring

More information

Introduction 4/7/2015

Introduction 4/7/2015 The Perfect Storm: A Distinguished Post-Acute Rehabilitation Program (Session # W25) Wednesday April 29 th, 2:30-4:30 Presented by: Hilary Forman PT, RAC-CT Senior Vice President of Clinical Strategies

More information

Accountable Care and Governance Challenges Under the Affordable Care Act

Accountable Care and Governance Challenges Under the Affordable Care Act Accountable Care and Governance Challenges Under the Affordable Care Act The First National Congress on Healthcare Clinical Innovations, Quality Improvement and Cost Containment October 26, 2011 Doug Hastings

More information

Quality of Care in Long-Term Care Facilities

Quality of Care in Long-Term Care Facilities CHAPTER EIGHT Quality of Care in Long-Term Care Facilities Comprehensive information about the laws and practices of California s long-term care facilities is available in the Nursing Home Companion and

More information

Accountable Care and Home Health: Opportunities for Innovation

Accountable Care and Home Health: Opportunities for Innovation Accountable Care and Home Health: Opportunities for Innovation Douglas A. Hastings Chair, Epstein Becker & Green, P.C. dhastings@ebglaw.com (202) 861-1807 The Current State of the U.S. Health Care System

More information

Working with Dementia:

Working with Dementia: Working with Dementia: Safe Work Practices for Caregivers Video Discussion Guide Table of Contents Introduction...3 About the video...3 About this discussion guide...4 How to use the discussion guide...4

More information

Dear Family Caregiver, Yes, you.

Dear Family Caregiver, Yes, you. Dear Family Caregiver, Yes, you. If you re wondering whether the term caregiver applies to you, it probably does. A caregiver is anyone who helps an aging, ill, or disabled family member or friend manage

More information

Division of ACF / Assisted Living Surveillance

Division of ACF / Assisted Living Surveillance Division of ACF / Assisted Living Surveillance Valerie A. Deetz, Director May 2, 2017 May 2, 2017 2 Mission Statement The Division of Adult Care Facilities (ACF) and Assisted Living Surveillance will ensure

More information

Preliminary. LTHHCP Issues, Concerns and Recommendations For Discussion with NYS Department of Health At HCA Statewide LTHHCP Forum (Updated 3/4/13)

Preliminary. LTHHCP Issues, Concerns and Recommendations For Discussion with NYS Department of Health At HCA Statewide LTHHCP Forum (Updated 3/4/13) 1 Preliminary LTHHCP Issues, Concerns and Recommendations For Discussion with NYS Department of Health At HCA Statewide LTHHCP Forum (Updated 3/4/13) March 7, 2013 Hotel Albany, Albany NY LTHHCP Role,

More information

GROUP LONG TERM CARE FROM CNA

GROUP LONG TERM CARE FROM CNA GROUP LONG TERM CARE FROM CNA Valdosta State University Voluntary Plan Pays benefits for professional treatment at home or in a nursing home GB Table of Contents Thinking Long Term in a Changing World

More information

CERTIFICATE OF NEED (CON) REGULATION General Perspectives Maryland Perspectives

CERTIFICATE OF NEED (CON) REGULATION General Perspectives Maryland Perspectives CERTIFICATE OF NEED (CON) REGULATION General Perspectives Maryland Perspectives 17 th Annual Virginia Health Law Legislative Update and Extravaganza Richmond, Virginia June 3, 2015 1 The Vision 2 When

More information

OPEN BOARD OF DIRECTORS 8 June 2016

OPEN BOARD OF DIRECTORS 8 June 2016 OPEN BOARD OF DIRECTORS 8 June 2016 Open BoD: 08.06.16 Item: 5 TITLE OF PAPER Community Enhanced Recovery Team (CERT) Progress on Development, and the partnership between the Trust and South Yorkshire

More information

NICE guideline Published: 22 September 2017 nice.org.uk/guidance/ng74

NICE guideline Published: 22 September 2017 nice.org.uk/guidance/ng74 Intermediate care including reablement NICE guideline Published: 22 September 2017 nice.org.uk/guidance/ng74 NICE 2017. All rights reserved. Subject to Notice of rights (https://www.nice.org.uk/terms-and-conditions#notice-ofrights).

More information

Division of ACF / Assisted Living Surveillance

Division of ACF / Assisted Living Surveillance Division of ACF / Assisted Living Surveillance Valerie A. Deetz, Director June 27, 2017 June 27, 2017 2 Mission Statement The Division of Adult Care Facilities (ACF) and Assisted Living Surveillance will

More information

PROVIDER NEWS. Winter 2012 VNSNY CHOICE HEDIS INFORMATION

PROVIDER NEWS. Winter 2012 VNSNY CHOICE HEDIS INFORMATION Winter 2012 PROVIDER NEWS VNSNY CHOICE HEDIS INFORMATION VNSNY CHOICE Health Plans works with your office to promote preventive care and to improve chronic care for your patients. The outcome of these

More information

LICENSED CLINICAL SOCIAL WORKER-PATIENT SERVICES AGREEMENT

LICENSED CLINICAL SOCIAL WORKER-PATIENT SERVICES AGREEMENT LICENSED CLINICAL SOCIAL WORKER-PATIENT SERVICES AGREEMENT PLEASE KEEP THIS DOCUMENT FOR YOUR RECORDS Welcome to our practice. This document (the Agreement) contains important information about my professional

More information

Improving Hospital Performance Through Clinical Integration

Improving Hospital Performance Through Clinical Integration white paper Improving Hospital Performance Through Clinical Integration Rohit Uppal, MD President of Acute Hospital Medicine, TeamHealth In the typical hospital, most clinical service lines operate as

More information

Skilled, tender care for all stages of aging

Skilled, tender care for all stages of aging Skilled, tender care for all stages of aging No Regrets As we age, we all need personal, medical and emotional care. Geer Village supports seniors and their families through all the stages of aging with

More information

Health plan Open Enrollment

Health plan Open Enrollment 2017-2018 Health plan Open Enrollment Offered through Day care council - local 205, DC 1707 Welfare Fund GOLDCARE MetroPlus.org/GoldCare 1.877.475.3795 2017-2018 HEALTH PLAN FOR DAY CARE WORKERS This is

More information

Health Literacy At UnitedHealth Group NASEM Roundtable on Health Literacy

Health Literacy At UnitedHealth Group NASEM Roundtable on Health Literacy Health Literacy At UnitedHealth Group NASEM Roundtable on Health Literacy Discussion Topics Trust and the System The Case for Change Our Approach Case Study Examples The Case for the Consumer 2 Importance

More information

Overview of the EHR Incentive Program Stage 2 Final Rule published August, 2012

Overview of the EHR Incentive Program Stage 2 Final Rule published August, 2012 I. Executive Summary and Overview (Pre-Publication Page 12) A. Executive Summary (Page 12) 1. Purpose of Regulatory Action (Page 12) a. Need for the Regulatory Action (Page 12) b. Legal Authority for the

More information

Hospice Care For Dementia and Alzheimers Patients

Hospice Care For Dementia and Alzheimers Patients Hospice Care For Dementia and Alzheimers Patients Facing the end of life (as it has been known), is a very individual experience. The physical ailments are also experienced uniquely, even though the conditions

More information

Test bank PowerPoint slides for each chapter Instructor guides for each chapter (with answers for discussion questions and case studies)

Test bank PowerPoint slides for each chapter Instructor guides for each chapter (with answers for discussion questions and case studies) This is a sample of the instructor materials for Dimensions of Long-Term Care Management: An Introduction, second edition, edited by Mary Helen McSweeney-Feld, Carol Molinari, and Reid Oetjen. The complete

More information

Home Health Care in Onondaga County Certified and Licensed, Respite and Companion Care*

Home Health Care in Onondaga County Certified and Licensed, Respite and Companion Care* 1 Home Health Care in Onondaga County Certified and Licensed, Respite and Companion Care* How to Choose a Home Care Provider Types of Home Care Agencies (Courtesy of Clear Pathways) Home Health Agency

More information

Funding Mechanisms: Retains funding and reimbursement strategies for each entity.

Funding Mechanisms: Retains funding and reimbursement strategies for each entity. The Levels of Systematic Collaboration/Integration Source: Adapted from The Collaborative Family Health Care Association s (CFHA) by William J. Doherty, Ph.D., Susan H. McDaniel, Ph.D., and Macaran A.

More information

Value-based Care Report. February How Value-based Care is improving quality and health.

Value-based Care Report. February How Value-based Care is improving quality and health. Value-based Care Report February 2018 How Value-based Care is improving quality and health. 1 Value-based Care means better health, better care and lower costs. Placing greater emphasis on value in health

More information

ISSUE 2, SPRING Age like a New Yorker

ISSUE 2, SPRING Age like a New Yorker ISSUE 2, SPRING 2017 Age like a New Yorker CEO CORNER AUDREY WEINER In this issue, we highlight community-based programs where care takes place in one s home, and where caregivers get to know the individual

More information

10 Things to Consider When Choosing a Home Care Agency

10 Things to Consider When Choosing a Home Care Agency 10 Things to Consider When Choosing a Home Care Agency Introduction Diminishing health and frailty are not popular topics of conversation for obvious reasons. But then these are not areas of life we can

More information

Job Announcement Older Adults

Job Announcement Older Adults 1525 Job Announcement Older Adults Position: Supervisor: Social Worker Program Director Older Adults Overview: University Settlement is one of New York City's most dynamic social justice institutions,

More information

Transitional Care Management Services: New Codes, New Requirements

Transitional Care Management Services: New Codes, New Requirements Transitional Care Management Services: New Codes, New Requirements hospital 99496 99495 99496 family practice o n Jan. 1, 2013, the much anticipated transitional care management (TCM) Two new codes will

More information

Exclusively for Health Advocate Members. All-in-1 Benefit. Benefits Gateway Personal Dashboard Healthcare Help Wellness Support EAP+Work/Life

Exclusively for Health Advocate Members. All-in-1 Benefit. Benefits Gateway Personal Dashboard Healthcare Help Wellness Support EAP+Work/Life Exclusively for Health Advocate Members All-in-1 Benefit Benefits Gateway Benefits Gateway Connect to the right benefit Welcome to HealthAdvocate Health Advocate is a service provided by your employer

More information

Health Literacy in Managed Care Prevention Programs. MetroPlus Health Plan. MetroPlus Health Plan

Health Literacy in Managed Care Prevention Programs. MetroPlus Health Plan. MetroPlus Health Plan Health Literacy in Managed Care Prevention Programs MetroPlus Health Plan Arnold Saperstein, MD President & CEO MetroPlus Health Plan September 15, 2009 MetroPlus Background MetroPlus began operations

More information

Hospice Care in Merrillville, IN

Hospice Care in Merrillville, IN Hospice Care in Merrillville, IN Harbor Light Hospice s central mission in and the neighboring areas is to increase ease of access to reliable end-of-life care and other quality services for patients who

More information

Checklist: What Can My Organization Do?

Checklist: What Can My Organization Do? Checklist: What Can My Organization Do? 2 Introduction About The Framework This is an evidence and consensus-based framework for successful clinical outcomes in long term and post-acute care. The framework

More information

Effective discharge from hospital: the role of communication of home circumstances February 2017

Effective discharge from hospital: the role of communication of home circumstances February 2017 Effective discharge from hospital: the role of communication of home circumstances February 2017 Page 1 of 10 1. Introduction 1.1 Healthwatch Coventry is the independent champion for health and social

More information

Seamless Clinical Data Integration

Seamless Clinical Data Integration Seamless Clinical Data Integration Key to Efficiently Increasing the Value of Care Delivered The value of patient care is the single most important factor of success for healthcare organizations transitioning

More information

Your Guide to Hospital Discharge

Your Guide to Hospital Discharge Your Guide to Hospital Discharge Table of Contents Introduction...2 Planning for Discharge...3 What is Discharge Planning?...3 The Discharge Planning Team...8 Who Are the Key Players?...8 Recovery Facilities

More information

2014 MASTER PROJECT LIST

2014 MASTER PROJECT LIST Promoting Integrated Care for Dual Eligibles (PRIDE) This project addressed a set of organizational challenges that high performing plans must resolve in order to scale up to serve larger numbers of dual

More information

What you need to know about Medicaid Planning An easy-to-use family guide

What you need to know about Medicaid Planning An easy-to-use family guide What you need to know about Medicaid Planning An easy-to-use family guide COMPLIMENTS OF Get the help (and protection) that you deserve Though there are many complexities to Medicaid planning, it s important

More information

A Brave New World: Lessons Learned From Healthcare Reform. Brandy Shumaker, MBA, LPTA, LNHA Regional Vice President HealthPRO/Heritage

A Brave New World: Lessons Learned From Healthcare Reform. Brandy Shumaker, MBA, LPTA, LNHA Regional Vice President HealthPRO/Heritage A Brave New World: Lessons Learned From Healthcare Reform Brandy Shumaker, MBA, LPTA, LNHA Regional Vice President HealthPRO/Heritage 1 Learning Objectives Participants will understand: The impact health

More information

ISAAC. Improving Sickle Cell Care for Adolescents and Adults in Chicago

ISAAC. Improving Sickle Cell Care for Adolescents and Adults in Chicago ISAAC Improving Sickle Cell Care for Adolescents and Adults in Chicago Improving Sickle Cell Care for Adolescents and Adults in Chicago (ISAAC) nal tools for sickle PROJECT BRIEF: ISAAC is a 6-year NIH/NHLBI-funded

More information

Payment Policy: High Complexity Medical Decision-Making Reference Number: CC.PP.051 Product Types: ALL

Payment Policy: High Complexity Medical Decision-Making Reference Number: CC.PP.051 Product Types: ALL Payment Policy: High Complexity Medical Decision-Making Reference Number: CC.PP.051 Product Types: ALL Effective Date: 6/2017 Last Review Date: See Important Reminder at the end of this policy for important

More information

HEALTHCARE MANAGEMENT, LLC.

HEALTHCARE MANAGEMENT, LLC. HEALTHCARE MANAGEMENT, LLC www.epichealthcaremanagement.com HEALTHCARE MANAGEMENT, LLC New York Sky View Rehabilitation & Healthcare Waterview Hills Rehabilitation & Healthcare Salem Hills Rehabilitation

More information

10 Ways to Advocate for A Loved One s Care CYNTHIA D. FIELDS, MD 25 APRIL 2014

10 Ways to Advocate for A Loved One s Care CYNTHIA D. FIELDS, MD 25 APRIL 2014 10 Ways to Advocate for A Loved One s Care CYNTHIA D. FIELDS, MD 25 APRIL 2014 Find a qualified HC professional 1 Alzheimer s is a disease, so your loved one will need a doctor. for an accurate diagnosis

More information

Hospice Care in Glen Allen, VA

Hospice Care in Glen Allen, VA Hospice Care in Glen Allen, VA Hospice Community Care of Virginia s mission in Glen Allen, VA is to promote the availability and access to the best end-of-life care services possible. When choosing Hospice

More information

June 19, Submitted Electronically

June 19, Submitted Electronically June 19, 2018 Seema Verma Administrator Centers for Medicare & Medicaid Services Department of Health and Human Services Attention: CMS-1694-P PO Box 8011 Baltimore, MD 21244-1850 Submitted Electronically

More information

Psychological Therapies for Depression and Anxiety Disorders in People with Longterm Physical Health Conditions or with Medically Unexplained Symptoms

Psychological Therapies for Depression and Anxiety Disorders in People with Longterm Physical Health Conditions or with Medically Unexplained Symptoms Psychological Therapies for Depression and Anxiety Disorders in People with Longterm Physical Health Conditions or with Medically Unexplained Symptoms Guide for setting up IAPT-LTC services 1. Aims The

More information

UPDATE ON MEANINGFUL USE. HITECH Stimulus Act of 2009: CSC Point of View

UPDATE ON MEANINGFUL USE. HITECH Stimulus Act of 2009: CSC Point of View HITECH Stimulus Act of 2009: CSC Point of View UPDATE ON MEANINGFUL USE Introduction The HITECH provisions of the American Recovery and Reinvestment Act of 2009 provide a commanding $36 billion dollars

More information

Managed Care Information for CDPAP Consumers

Managed Care Information for CDPAP Consumers Managed Care Information for CDPAP Consumers Independence is Both a Right and a Responsibility March 1, 2013 Compiled by Concepts of Independence & Concepts of Independent Choices Table of Contents Introduction

More information

Live-in care of the highest standard

Live-in care of the highest standard Live-in care of the highest standard How we can help you Who we are Here at Elder, we are striving to improve the way live-in care is delivered across the UK and Europe. We use new and more efficient processes

More information

SWING BED (SWB) Rural Hospitals under 100 Beds and Critical Access Hospitals

SWING BED (SWB) Rural Hospitals under 100 Beds and Critical Access Hospitals SWING BED (SWB) Rural Hospitals under 100 Beds and Critical Access Hospitals Federal Regulations Hospitals under 100 Beds Critical Access Hospitals CMS State Operations Manual Appendix T Regulations and

More information

JULY 2012 RE-IMAGINING CARE DELIVERY: PUSHING THE BOUNDARIES OF THE HOSPITALIST MODEL IN THE INPATIENT SETTING

JULY 2012 RE-IMAGINING CARE DELIVERY: PUSHING THE BOUNDARIES OF THE HOSPITALIST MODEL IN THE INPATIENT SETTING JULY 2012 RE-IMAGINING CARE DELIVERY: PUSHING THE BOUNDARIES OF THE HOSPITALIST MODEL IN THE INPATIENT SETTING About The Chartis Group The Chartis Group is an advisory services firm that provides management

More information

Medicaid Interpreter Services Pilot: Report on Program Effectiveness and Feasibility of Statewide Expansion

Medicaid Interpreter Services Pilot: Report on Program Effectiveness and Feasibility of Statewide Expansion Report on Program Effectiveness and Feasibility of Statewide Expansion Pursuant to S.B. 376, 79th Legislature, Regular Session, 2005 Submitted by the Health and Human Services Commission January 2007 Table

More information

The STAAR Initiative

The STAAR Initiative The STAAR Initiative Getting Started Kit for the STAAR Collaborative September 2010 Institute for Healthcare Improvement, 2010 Page 1 Table of Contents STAAR Collaborative Charter... 3 Statement of Need...

More information

Common Questions Asked by Patients Seeking Hospice Care

Common Questions Asked by Patients Seeking Hospice Care Common Questions Asked by Patients Seeking Hospice Care C o m i n g t o t e r m s w i t h the fact that a loved one may need hospice care to manage his or her pain and get additional social and psychological

More information

The Patient Experience at Florida Hospital Learning Module for Students

The Patient Experience at Florida Hospital Learning Module for Students The Patient Experience at Florida Hospital Learning Module for Students 1 Introduction Adventist Health System and its East Florida Region hospitals welcome the privilege to provide a wellrounded learning

More information

PERSPECTIVE. Ready for the Digital Service Design Revolution? A new path to collaborative, holistic and intuitive care

PERSPECTIVE. Ready for the Digital Service Design Revolution? A new path to collaborative, holistic and intuitive care PERSPECTIVE Ready for the Digital Service Design Revolution? A new path to collaborative, holistic and intuitive care Like so many things in life, digital is set to transform patient care. Stakeholders

More information

Tewkesbury Fields. Tewkesbury Care Home Limited. Overall rating for this service. Inspection report. Ratings. Good

Tewkesbury Fields. Tewkesbury Care Home Limited. Overall rating for this service. Inspection report. Ratings. Good Tewkesbury Care Home Limited Tewkesbury Fields Inspection report The Oxhey Bushley Tewkesbury Gloucestershire GL20 6HP Tel: 01684882265 Website: www.brighterkind.com Date of inspection visit: 26 July 2016

More information

Results of the 2012/2013 Hospice Patient Survey. General Report. Centre for Health Services Studies. Linda Jenkins and Jan Codling.

Results of the 2012/2013 Hospice Patient Survey. General Report. Centre for Health Services Studies. Linda Jenkins and Jan Codling. Centre for Health Services Studies Results of the 12/13 Hospice Patient Survey General Report Linda Jenkins and Jan Codling November 13 www.kent.ac.uk/chss Results of the 12/13 Hospice Patient Survey

More information

Palmetto GBA Hospice Coalition Questions August 7, 2001

Palmetto GBA Hospice Coalition Questions August 7, 2001 Palmetto GBA Hospice Coalition Questions August 7, 2001 1. How should billing be handled when the initial certification is provided outside of the 2 weeks before and 2 days after time frame? For example,

More information

John W. Steele, Ph.D., Licensed Psychologist 1285 Fairfield Drive, Boulder, CO 80305

John W. Steele, Ph.D., Licensed Psychologist 1285 Fairfield Drive, Boulder, CO 80305 John W. Steele, Ph.D., Licensed Psychologist 1285 Fairfield Drive, Boulder, CO 80305 PSYCHOLOGIST-CLIENT DISCLOSURE STATEMENT AND SERVICES AGREEMENT Welcome to my practice. This document (the Agreement)

More information

Navigating the Hospital Readmission Reduction Program

Navigating the Hospital Readmission Reduction Program Navigating the Hospital Readmission Reduction Program Since the Affordable Care Act passed in 200, a hospital s 30-day readmission rate has become synonymous with quality of care. Beginning in 202, the

More information

National Kidney Foundation, Inc. All Rights Reserved.

National Kidney Foundation, Inc. All Rights Reserved. This publication is based on the consensus of the transaction Council Executive Committees and representatives of the broader transplant community who were invited to be participants of the Work Group.

More information

Wellness along the Cancer Journey: Caregiving Revised October 2015

Wellness along the Cancer Journey: Caregiving Revised October 2015 Wellness along the Cancer Journey: Caregiving Revised October 2015 Chapter 4: Support for Caregivers Caregivers Rev. 10.8.15 Page 411 Support for Caregivers Circle Of Life: Cancer Education and Wellness

More information

Aligning Health IT with Delivery System Reform: Technology Gaps in Coordinating Patient Care

Aligning Health IT with Delivery System Reform: Technology Gaps in Coordinating Patient Care Aligning Health IT with Delivery System Reform: Technology Gaps in Coordinating Patient Care Peggi M. Czinger MPH Director, Network Care Management COE The Care Management Company of Montefiore The Bronx:

More information

Organization. Hospital to SNF Communication. Care Coordination Goals. Chasing the Perfect Handoff The Missing Link to Interoperability 7/18/2016

Organization. Hospital to SNF Communication. Care Coordination Goals. Chasing the Perfect Handoff The Missing Link to Interoperability 7/18/2016 Organization Chasing the Perfect Handoff The Missing Link to Interoperability Annette Brown, BSN, RN Director, Clinical Informatics Eisenhower Medical Center abrown@emc.org Not for profit, academic, community

More information

Peer Fundraising Campaign Planner

Peer Fundraising Campaign Planner Templates Peer Fundraising Campaign Planner Create a peer-driven campaign to exceed your reach and raise more money this year. About These Templates Want to grow your donor base and meet your fundraising

More information

Communicating with Caregivers: Health Literacy, Plain Language, and Teachback

Communicating with Caregivers: Health Literacy, Plain Language, and Teachback Communicating with Caregivers: Health Literacy, Plain Language, and Teachback Sue Stableford, MPH, MSB, Director UNE Health Literacy Institute Alzheimer s Conference: Preparing for the Future Disclosure

More information

WORKING WITH DEMENTIA: SAFE WORK PRACTICES FOR CAREGIVERS

WORKING WITH DEMENTIA: SAFE WORK PRACTICES FOR CAREGIVERS WORKING WITH DEMENTIA: SAFE WORK PRACTICES FOR CAREGIVERS Discussion Guide Table of contents Introduction...3 About the video...3 About this discussion guide...4 How to use the discussion guide...4 Module

More information

Prevention of Sexual Abuse of Patients. Introductory Instructor s Guide for Educational Programs in Medical Radiation Technology

Prevention of Sexual Abuse of Patients. Introductory Instructor s Guide for Educational Programs in Medical Radiation Technology Prevention of Sexual Abuse of Patients Introductory Instructor s Guide for Educational Programs in Medical Radiation Technology Table of Contents Introduction...1 About the Guide... 1 Purpose of the Guide...

More information

THE POWER OF & Patient Experience is. Jason A. Wolf, PhD, CPXP President, The #PX2017 March 20, 2017

THE POWER OF & Patient Experience is. Jason A. Wolf, PhD, CPXP President, The  #PX2017 March 20, 2017 Patient Experience is THE POWER OF & Jason A. Wolf, PhD, CPXP President, The Beryl Institute @jasonawolf @berylinstitute #PX2017 March 20, 2017 Patient Experience is THE POWER OF & Reaching Beyond the

More information

Clinical Strategy

Clinical Strategy Clinical Strategy 2012-2017 www.hacw.nhs.uk CLINICAL STRATEGY 2012-2017 Our Clinical Strategy describes how we are going to deliver high quality care in response to patient and carer feedback and commissioner

More information

Ampera bed. Trusted performance for all care environments

Ampera bed. Trusted performance for all care environments Ampera bed Trusted performance for all care environments Optimal care Healthcare facilities are faced with the challenge of how to deliver quality care and maintain the dignity of patients/ residents.

More information

Transitions of Care: From Hospital to Home

Transitions of Care: From Hospital to Home Transitions of Care: From Hospital to Home Danielle Hansen, DO, MS (Med Ed) Associate Director, LECOM VP Acute Care Services & Quality/Performance Improvement, Millcreek Community Hospital Objectives Discuss

More information

MDS 3.0 Section Q Implementation Questions and Answers from Informing LTC Choice conference and s September 22, 2010

MDS 3.0 Section Q Implementation Questions and Answers from Informing LTC Choice conference and  s September 22, 2010 MDS 3.0 Section Q Implementation Questions and Answers from Informing LTC Choice conference and emails September 22, 2010 DATA USE AGREEMENTS (DUA) 1. Do state agencies need a Data Use Agreement to implement

More information

INTERNATIONAL MEETING: HEALTH OF PERSONS WITH ID SPONSORED BY THE CDC AND AUCD

INTERNATIONAL MEETING: HEALTH OF PERSONS WITH ID SPONSORED BY THE CDC AND AUCD INTERNATIONAL MEETING: HEALTH OF PERSONS WITH ID SPONSORED BY THE CDC AND AUCD Anita Yuskauskas, Ph.D. Centers for Medicare & Medicaid Services CMSO Disabled & Elderly Health Programs Group February 24,

More information

Produced by The Kidney Foundation of Canada

Produced by The Kidney Foundation of Canada 85 PEACE OF MIND You have the right to make decisions about your own treatment, including the decision not to start or to stop dialysis. Death and dying are not easy things to talk about. Yet it s important

More information

INNOVATIONS IN CARE MANAGEMENT. Michael Burcham, Narus Health

INNOVATIONS IN CARE MANAGEMENT. Michael Burcham, Narus Health INNOVATIONS IN CARE MANAGEMENT Michael Burcham, Narus Health Innovations in Care Management Dr. Michael Burcham, CEO Narus Health Part 1 Care Management Trends & Headwinds Four Mega Trends Transforming

More information

Low-Cost, Low-Administrative Burden Ways to Better Integrate Care for Medicare-Medicaid Enrollees

Low-Cost, Low-Administrative Burden Ways to Better Integrate Care for Medicare-Medicaid Enrollees TECHNICAL ASSISTANCE BRIEF J UNE 2 0 1 2 Low-Cost, Low-Administrative Burden Ways to Better Integrate Care for Medicare-Medicaid Enrollees I ndividuals eligible for both Medicare and Medicaid (Medicare-Medicaid

More information