INTERQUAL BEHAVIORAL HEALTH CRITERIA RESIDENTIAL & COMMUNITY-BASED TREATMENT ADOLESCENT & CHILD PSYCHIATRY ADOLESCENT SUBSTANCE USE REVIEW PROCESSES

Transcription

1 INTERQUAL BEHAVIORAL HEALTH CRITERIA RESIDENTIAL & COMMUNITY-BASED TREATMENT ADOLESCENT & CHILD PSYCHIATRY ADOLESCENT SUBSTANCE USE REVIEW PROCESSES RP-15

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3 ORGANIZATION & AGE PARAMETERS Behavioral Health Level of Care for Adolescent & Child Residential & Community-Based Treatment includes Initial Review and Concurrent Review criteria for the following: Adolescent Psychiatry Residential Treatment (Ages 13 to 17 years) Child Psychiatry Residential Treatment (Ages 6 to 12 years) Adolescent Substance Use (Ages 13 to 17 years) INITIAL REVIEW Initial Review Rules Initial Review is conducted prior to admission following a new request for Residential or Intensive Community-Based Treatment and assists in triaging the patient to the most appropriate level of care. The reviewer determines whether the patient s Current DSM-IV-TR psychiatric or substance abuse / dependence diagnosis and Symptoms / Behavior and subcriteria meet the Clinical Indications criteria. If Clinical Indications criteria are met, then Social Risks or Impairments and Level of Care criteria are applied. Review Type Review Time Review Rules Initial New request for residential or community-based treatment Clinical Indications and Social Risks or Impairments and Level of Care Initial Review Steps 1. Obtain and review the clinical information including, but not limited to, treatment plan, progress notes, emergency services record, and physician orders. This information may be communicated telephonically by the case manager, UR contact, or behavioral health clinician. 2. Select the Initial Review criteria for Adolescent or Child Psychiatry or the Initial Review criteria for Adolescent Substance Use. 3. Apply Clinical Indications rule. Based on the patient s clinical findings, select Both the Current psychiatric diagnosis or the Current substance abuse / dependence diagnosis and Symptoms / Behavior criteria. If both categories are met, apply Social Risks or Impairments. If one or both categories under Clinical Indications are not met, request additional information or refer for Secondary Review. Document criteria met. 4. Apply Social Risks or Impairments rule. Select criteria from BOTH of the Social Risks categories (Treatment Hx and Support system) or from BOTH of the Impairments categories (Relationships and Role performance). If criteria are not met, request additional information or refer for Secondary Review. If criteria are met, select a Level of Care from the options provided. Select ONE from Level of Care. RP-17

4 Select ONE from the Functioning criteria for the selected level of care in the psychiatry subsets. Select ONE from each of the Patient (if indicated), Treatment Hx, Risk, and Support system criteria for the selected level of care in the substance use subset. If criteria are not met, select a different level of care and continue review or refer for Secondary Review. If criteria are met, authorize level of care. Document criteria met. Initial Review Actions For these review findings Initial review rule met Initial review rule not met Do this Authorize level of care. Schedule next review. Contact the behavioral health clinician or attending physician for additional information. If the additional information satisfies the initial review rule, authorize the level of care. If the additional information does not satisfy the initial review rule, refer for Secondary Review. (For information about the Secondary Review process, refer to page RP-26.) IMPORTANT: Cases should be referred for Secondary Review when: Criteria rules are not met. You have questions about the quality of care. The behavioral health clinician, patient, or patient s family / guardian disagrees with the level of care assignment and an agreement cannot be attained. The Initial Review processes are displayed in flow charts on pages RP-20 and RP-21. Practical Tips Use Initial Review criteria for a new request for residential or intensive community-based treatment. A new request for treatment is defined by the plan benefits, or by a time interval determined by the health plan or organization during which the patient was not assigned a residential or intensive community-based level of care. This includes: All new patients. Patients who have been out of residential or intensive community-based treatment for a period of time (e.g., one month or as defined by the patient s benefit) and residential or intensive community-based treatment is being requested. Patients who were in residential or intensive community-based treatment, signed out or their legal guardian signed them out against medical advice (AMA) and now present for continued treatment. When you are unsure of how to use the criteria, refer to the Instructions note in any Initial Review subset. This note provides directions for applying the criteria. Remember to check the time requirements before selecting criteria. Many criteria include additional criteria points, which have their own rules identifying how many of the underlying criteria must be selected. In the following example, the rule requires that the patient have at least one of the underlying behaviors. Example Behaviors, ONE Fire setting RP-18

5 Self-mutilation Runaway for more than 24h... You may document as many criteria as you wish or as specified by your organization for data collection purposes, as long as the minimum number of criteria required has been met. When a level of care is not available in your area (e.g., Psychiatric or Substance Use Therapeutic Group Home), we recommend that you refer the patient to the next higher level of care (e.g., Psychiatric or Substance Use Residential Treatment Center). NOTE: You should document the number of these cases to determine if development of an additional level of care would be beneficial for your organization. Remember to check the notes attached to individual criteria points. Any criterion that has a note attached is marked. RP-19

6 Initial Review Adolescent & Child Psychiatry Are Clinical Indications met? Refer for SR Apply Social Risks Meets Treatment Hx and Support system Refer for SR or Refer to Behavioral Health Adolescent or Child Psychiatry Level of Care Criteria PSAC Criteria met? PRTC Criteria met? PTGH Criteria met? PICBT Criteria met? Authorize PSAC Authorize PRTC Authorize PTGH Authorize PICBT KEY: PSAC = Psychiatric Subacute Care PRTC = Psychiatric Residential Treatment Center PTGH = Psychiatric Therapeutic Group Home PICBT = Psychiatric Intensive Community-Based Treatment SR = Secondary Review Refer for SR or Refer to Behavioral Health Adolescent or Child Psychiatry Level of Care Criteria RP-20

7 Initial Review Adolescent Substance Use Are Clinical Indications met? Refer for SR Apply Impairments Meets Relationships and Role performance Refer for SR or Refer to Behavioral Health Adolescent Chemical Dependency & Dual Diagnosis Level of Care Criteria SRTC Criteria met? SICBT Criteria STGH Criteria met? met? Authorize SRTC Authorize STGH Authorize SICBT Refer for SR or Refer to Behavioral Health Adolescent Chemical Dependency & Dual Diagnosis Level of Care Criteria KEY: SRTC = Substance Use Residential Treatment Center STGH = Substance Use Therapeutic Group Home SICBT = Substance Use Intensive Community-Based Treatment SR = Secondary Review RP-21

8 CONCURRENT REVIEW Concurrent Review Rules Concurrent Review is conducted to validate the continued stay in a particular level or to determine the next appropriate level of care. The Review Time specifies a time frame over which symptoms or clinical findings develop, worsen, or improve. The actual number of hours, days, or visits authorized is determined by organizational policy. Review Type Review Time Review Rules Concurrent Based on data derived from: Last week in PSAC Last 2 weeks in SRTC Last month in PRTC, PTGH, and PICBT Last month in STGH and SICBT Apply current level Continued Stay or Alternate Level of Care Concurrent Review Steps 1. Obtain and review the clinical information including, but not limited to, progress notes, physician orders, medication record, and treatment plan. 2. Select the Current Level Continued Stay criteria in the psychiatry subsets, e.g., Psychiatric Subacute Care, Psychiatric Residential Treatment Center, Psychiatric Therapeutic Group Home, or Psychiatric Intensive Community-Based Treatment; in the substance use subset, e.g., Substance Use Residential Treatment Center, Substance Use Therapeutic Group Home, or Substance Use Intensive Community-Based Treatment. If the clinician requests authorization for treatment at the same level of care, apply Continued Stay criteria. If the clinician requests authorization for a different level of care, apply Alternate Level of Care criteria (Continue at #5). 3. Apply Current Level Continued Stay rule (ALL). 4. Select criteria to determine if the rule is met. If criteria are met, authorize the continued stay and schedule next review. If criteria are not met, apply Alternate Level of Care (ALOC) criteria or refer for Secondary Review. 5. Apply Alternate Level of Care criteria. Select ONE from Clinical Findings. Take action based on Clinical Findings: If an Immediate safety risk exists, authorize inpatient admission or observation and refer to InterQual Behavioral Health Adolescent or Child Psychiatry Level of Care Criteria or InterQual Behavioral Health Adolescent Chemical Dependency & Dual Diagnosis Level of Care Criteria. If a Potential safety risk exists, apply the ALOC Recommendation indicated. If Symptoms / Behavior are improving, apply the ALOC Recommendation indicated. 6. Select ALOC Recommendation. Apply applicable rule; BOTH or ALL depending upon the alternate level of care chosen. RP-22

9 Determine if ALOC Recommendation criteria are met. If criteria are met, authorize appropriate alternate level of care. If criteria are not met, refer for Secondary Review. Document the criteria met. Concurrent Review Actions For these concurrent review findings Continued Stay criteria met Continued Stay criteria not met and Alternate Level of Care met Continued Stay criteria not met and Alternate Level of Care not met Do this Authorize continued stay. Schedule next review. Facilitate transfer to the designated level of care if the behavioral health clinician or attending physician agrees with the alternate level of care. Refer for Secondary Review if the behavioral health clinician or attending physician does not agree with the alternate level of care. (For information about the Secondary Review process, refer to page RP-26.) Obtain additional information from the behavioral health clinician or attending physician and discuss the treatment plan. If criteria are still not met, refer for Secondary Review. (For information about the Secondary Review process, refer to page RP-26.) IMPORTANT: Cases should be referred for Secondary review when: Criteria rules are not met. You have questions about the quality of care. The behavioral health clinician, patient, or patient s family / guardian disagrees with the level of care assignment and an agreement cannot be attained. The Concurrent Review process is displayed in a flow chart on page RP-25. Practical Tips Many criteria include additional criteria points, which have their own rules identifying how many of the underlying criteria must be selected. In the following example, the rule requires that the patient must be unable to function w/in the community and at least one of the underlying criteria. Example Unable to function in the community, ONE Easily frustrated and impulsive Unable / Unwilling to follow instructions / negotiate needs When you are unsure of how to use the criteria, refer to the Instructions note in any Concurrent Review subset. This note provides directions for applying the criteria. In addition, program recommendations are listed (for reference only) for each specific level of care. RP-23

10 When the clinician requests a different level of care for the patient than you last authorized, go to the current level of care and apply the Alternate Level of Care criteria to determine the next appropriate level of care. For example, a patient has been receiving Psychiatric Therapeutic Group Home treatment and the clinician is now requesting treatment in a Psychiatric Residential Treatment Center. You would go to the Concurrent Review criteria and apply the Psychiatric Therapeutic Group Home Alternate Level of Care criteria to determine if treatment in a Psychiatric Residential Treatment Center is appropriate. When a level of care is not available in your area (e.g., Psychiatric or Substance Use Therapeutic Group Home), we recommend that you refer the patient to the next higher level of care (e.g., Psychiatric or Substance Use Residential Treatment Center). NOTE: You should document the number of these cases to determine if development of an additional level of care would be beneficial for your organization. Remember to check the notes attached to individual criteria points. Any criterion that has a note attached is marked. RP-24

11 Concurrent Review Adolescent & Child Psychiatry Adolescent Substance Use Select Criteria Subset & Current Level of Care Clinician requests authorization for different level of care? Continued Stay Criteria met? Authorize Continued Stay at Current Level Select One Refer for Secondary Review Apply Alternate Level of Care Clinical Findings and ALOC Recommendation met and clinician agrees? Authorize ALOC Refer for Secondary Review RP-25

12 DOCUMENTING VARIANCE DECISIONS When the designated level of care is not available (Initial Review) or Continued Stay criteria are not met and an alternate level of care is appropriate, but unavailable (Concurrent Review), the reviewer should: Assign a Variance Code representing the recommended level of care that would have been appropriate, had it been available. PSAC = Psychiatric Subacute Care PRTC = Psychiatric Residential Treatment Center PTGH = Psychiatric Therapeutic Group Home PICBT = Psychiatric Intensive Community-Based Treatment SRTC = Substance Use Residential Treatment Center (Adolescent) STGH = Substance Use Therapeutic Group Home (Adolescent) SICBT = Substance Use Intensive Community-Based Treatment (Adolescent) OP = Outpatient OTH = Other Indicate the reason the patient has not been transferred (assigned) to the alternate level of care by assigning a Referral Code. Document the number of days (referred to as variance days) used at a specific level of care when a less intensive, less costly level is appropriate. Discuss the case with a secondary reviewer and document the review decision. SECONDARY REVIEW When a case does not meet criteria, it is referred for Secondary Review, which can be conducted by a supervisor, physician, or designated clinician. It is a matter for organizational policy to determine the qualifications of the reviewers as well as the extent to which secondary review(s) is performed in order to render a review outcome. The secondary reviewer determines the medical necessity of admission, or continued stay. IMPORTANT: A secondary reviewer is essential for reviewing the more difficult cases. It is helpful to have a secondary reviewer who can represent and support the review staff in discussions with the medical staff and/or behavioral health clinicians. If your organization does not have a secondary reviewer, it would be beneficial to have a discussion with senior management about obtaining a secondary reviewer as either a staff member or a consultant. When is a Secondary Review Appropriate? Criteria rules are not met. You have questions about the quality of care. The behavioral health clinician, patient, or patient s family / guardian disagrees with the level of care assignment and an agreement cannot be attained. What Questions Does a Secondary Review Address? Does the patient require this level of care? What are the treatment options? RP-26

13 Is there a quality of care question? Should a specialist evaluate this case? Secondary Review Process The Secondary Review Process determines the appropriateness of the requested level of care. Follow these steps when you conduct a Secondary Review: If the secondary reviewer agrees with the requested level of care, authorize the level of care and schedule the next review. If the secondary reviewer disagrees with the requested level of care, he/she discusses the options for this patient with the attending physician or behavioral health clinician. If the attending physician or behavioral health clinician: Agrees with the secondary reviewer, authorize the agreed-upon level of care, if available. Disagrees with the secondary reviewer, initiate action as approved by organizational policy. If an alternate level of care is recommended but unavailable, finalize the Variance Code. Document the review outcome. IMPORTANT: The Criteria reflect clinical interpretations and analyses and cannot alone either resolve medical ambiguities of particular situations or provide the sole basis for definitive decisions. The Criteria are intended solely for use as screening guidelines with respect to the medical appropriateness of healthcare services and not for final clinical or payment determinations concerning the type or level of medical care provided, or proposed to be provided, to a patient. RP-27

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