Training Courses First aid at work Health & safety Stress management / resilience Mental health

Transcription

1 Training Courses 2015 First aid at work Health & safety Stress management / resilience Mental health

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3 Workplace Training Courses 2015 Contents Who we are First Aid at Work Training Courses Anaphylaxis 4 Automated External Defibrillator (AED) 4 Automated External Defibrillator (AED) Requalification 5 Basic First Aid Skills 5 Emergency First Aid at Work (EFAW) 5 First Aid at Work (FAW) 6 First Aid at Work (FAW) Requalification 7 First Aid at Work (FAW) Annual Refresher 8 Paediatrics First Aid 8 Health and Safety Courses / Assessments Drug and Alcohol Awareness 9 Fire Safety Award Level 2 9 Food Hygiene Levels 1 & 2 10 Health and Safety Advisory Service: Ergonomic Assessments Noise Assessments Risk Assessment Guidance Safety Audits IOSH Workplace Safety Courses: 14 Managing Safely Working Safely Management of Skin Health 15 Manual Handling for Operators 15 Manual Handling for Managers / Supervisors 16 Sharps Awareness (Construction) 16 Specific Hazards eg Cyanide and Hydrofluoric (HF) Acid 17 Stress Management and Resilience Training Developing Management Competencies to Manage Bullying and Harassment (for Managers) 18 Managing Stress at Work to Attain Wellbeing 19 Personal Resilience Training for Staff 20 Resilience, Leadership & Performance (for Managers / Supervisors) 21 Wellbeing & Lifestyle Management 22 Mental Health Training Applied Suicide Intervention Skills Training (ASIST) 23 Mental Health Awareness Training for Managers 24 Mental Health First Aid (MHFA) Training 25 Delegate Information 26 Terms and Conditions 26 Occupational Health and Wellbeing Services 27

4 Who we are MOHS Workplace Health is a well established and reputable provider of quality training courses and assessments for the workplace. A registered charity, we also provide occupational health, employee wellbeing and health promotion for organisations in both the private and public sectors. What we offer Experienced trainers our courses are delivered in a professional yet relaxed way by our teams of inhouse and external trainers. Delegate interaction we encourage feedback at the end of each session to help maintain our high standards. Quality assurance MOHS is audited annually for ISO 9001 and the teaching skills of our first aid at work trainers are audited annually. Flexible approach we can provide bespoke training courses specifically tailored for your workplace eg courses can be combined to meet your needs. savings courses booked to the value of 800 or more (excluding VAT) will qualify for a 10% discount. Training centre we have fully equipped facilities in West Bromwich (located off jct 1 of M5) and free car parking. Alternatively, courses can be delivered at a client s premises for larger groups of delegates. To book a course or assessment: info@mohs.co.uk call go online at mohs.co.uk fax write to MOHS Workplace Health Ltd, 83 Birmingham Road, West Bromwich, B70 6PX A packed lunch is available for delegates attending a full day course. The cost per lunch per day is 6 (including VAT). Please order at the time of booking. Please go online at mohs.co.uk for regular course updates including extra dates. FIRST AID AT WORK TRAINING COURSES Changes to first aid at work regulations In 2013 the requirement for the Health and Safety Executive (HSE) to approve training providers was removed. Under the new first aid at work guidance standard issued by HSE, the onus is now on the employer to ensure the quality of the first aid at work training provider. Employers are free to select a training provider that best suits their needs but they are still required by law to provide adequate and appropriate equipment and personnel to provide assistance to injured or ill colleagues. They must also ensure the first aid practices being taught are correct and up to date and provide trained first aiders based on their organisation s needs assessment.

5 Guidance documents have been issued by the HSE to clarify legal requirements and provide practical help to organisations when they are assessing their first aid needs. As a quality training provider, we are able to comply with all the standards and legal obligations required to deliver the right level of first aid at work training. This includes meeting all the requirements of the HSE proforma checklist which has been devised to help employers evaluate the competence of first aid training providers. For more details of the changes, please visit The right knowledge can save lives Workplace incidents where people get hurt or injured will always happen but having a trained first aider on hand can make a world of difference and could save lives. Our first aid courses provide practical hands on learning, combined with theoretical knowledge, and are designed to develop ability and instil confidence in the workplace first aider. Legal compliance Compliance with first aid at work legislation is statutory for all UK businesses. This legislation requires organisations to carry out a needs assessment of their first aid requirements, which looks at: hazards and risks in the workplace number of employees accident history lone workers or those who need to travel as part of their role This needs assessment will determine whether an organisation requires its first aiders to go through the three day first aid at work (FAW) course or the one day emergency first aid at work (EFAW) course. We can help you undertake this needs assessment. For more information, call or go online at mohs.co.uk. Alternatively, visit the HSE s website at hse.co.uk. After successfully completing either the three day FAW course or the one day EFAW course, the first aider receives a certificate valid for three years. They will need to undertake a FAW requalification course or retake the EFAW course to renew their respective certificates and it is recommended they complete the relevant course within the three month period prior to their certificate s expiry date. In addition, the HSE strongly recommends all first aiders attend a half day annual refresher course. Organisations should select first aiders who: are generally fit and healthy possess an aptitude to absorb knowledge and skills can cope with stressful and physically demanding emergency procedures have duties that do not prevent them going immediately to an emergency We would advise organisations also appoint an additional first aider to cover absences. 3

6 First Aid At Work Anaphylaxis 3 hours Qualification basic life skills and anaphylaxis certificate, valid for one year 75 + VAT pp at MOHS s premises or 55 + VAT pp at a client s premises Mar 6 Sept 4 Places 6 This short yet informative course is aimed at anyone who needs training to deal with a severe allergic reaction. Care of the unconscious casualty CPR Signs and symptoms of anaphylaxis Management of anaphylaxis It is recommended this course is repeated annually. Automated External Defibrillator (AED) 4 hours Qualification AED proficiency certificate, valid for one year VAT for up to six delegates Excellent standard of training, excellent instructor and excellent course content. It was good get hands on with the equipment to get familiar with it. Karl, Dana UK In the UK, a heart attack occurs every six minutes and one in three dies before reaching hospital. Each minute without defibrillation, the survival rate falls by up to 10 percent*. An automated external defibrillator (AED) is a portable electronic device that uses electrical therapy to stop cardiac arrhythmia, allowing the heart to establish an effective rhythm. This course is highly recommended for anyone with access to an AED. No previous first aid training is required. This course can be delivered onsite at a client s premises as well as at our training centre in West Bromwich. Recognition of responsiveness Emergency procedures CPR resuscitation Correct use of AED *Source: British Heart Foundation Amazing offer on a new defibrillator and AED training For only 1,600 (excluding VAT), you can have an ipad SP1 Semi Automatic Defibrillator and the AED training course for up to six of your employees, delivered on site by one of our highly experienced trainers. Call or us for more details. Offers ends December NB: there is a courier cost of around 40 to deliver the ipad but wherever possible, we will try to deliver the ipad to your premises ourselves to save this cost. 4

7 Automated External Defibrillator (AED) Requalification This is a short refresher course for those who have completed the AED course and are due for reassessment. This course can be delivered onsite at a client s premises as well as at our training centre in West Bromwich. Clear and precise information delivered well. Pauline, Thyssenkrupp 2 hours Qualification certificate of competence, valid for one year VAT for up to eight delegates First Aid At Work Basic First Aid Skills This informative course, delivered in a fun and relaxed style, covers basic first aid and helps develop confidence and knowledge in dealing with emergencies. It can help to identify potential first aiders for the certificated first aid at work and emergency first aid at work courses. 2 hours Qualification letter of attendance Places VAT per person Emergency First Aid at Work (EFAW) 1 day Qualification EFAW certificate valid for three years VAT per person Jan 28 Feb 5, 23 Mar 4 Apr 1, 20 May 28 Jun 11, 29 Jul 8 Aug 3, 26 Sept 4, 28 Oct 13, 27 Nov 5, 25 Dec 17 Places 12 A one day course for first aiders in an organisation assessed to be a low hazard workplace. Role of the first aider Managing an emergency / situation assessment Recording incidents and actions Preventing cross infection Use of available equipment Treating minor injuries (cuts, grazes, burns, scalds and splinters) CPR Health and safety (first aid) regulations Treating casualties who are: unconscious (including seizure) wounded bleeding choking in shock Group training can be delivered onsite at a client s premises for up to 12 delegates. Prices / details on application. 5

8 First Aid At Work First Aid at Work (FAW) 3 consecutive days or 1 day per week over 3 consecutive weeks Qualification first aid at work certificate, valid for three years VAT per person Jan 5 7, Feb 2 4, , 17, 24 Mar , Apr 13 15, , 14, 21 May , Jun 1 3, , 8, 15 Jul 1 3, Aug 5 7, , 10, 17 Sept 1 3, Oct 7 9, , 19, 26 Nov 2 4, Dec 2 4, Places 12 A comprehensive three day course covering all the practical skills required by a first aider in an organisation assessed to be a higher hazard workplace. It will equip the first aider with the confidence and knowledge to cope with first aid emergency situations. Role of the first aider Managing an emergency / situation assessment Recording incidents and actions Use of available equipment Preventing cross infection Providing treatment for: bones, muscles, joints, spine, chest, eyes Treating injuries such as: cuts, grazes, bruises, minor burns, scalds, small splinters sudden poisoning Treating casualties who are: unconscious (including seizure) choking wounded bleeding in shock Recognising onset of major illness and providing appropriate treatment for: heart attacks strokes epilepsy asthma diabetes anaphylactic shock I rated the course excellent on all counts. It was well taught and the instructor was very helpful. I learnt a lot. Jonathon, Alan Nuttall Ltd in black run over three consecutive days while dates in red are held one day a week over three consecutive weeks. Group training can be delivered onsite at a client s premises for up to 12 delegates. Prices / details on application. 6

9 First Aid at Work (FAW) Requalification This course updates the practical skills and knowledge of first aiders who need to renew their FAW certificate. The two day course must be completed before the FAW certificate expiry date to maintain the qualification otherwise the full FAW course must be taken again. It covers the same content as the First Aid at Work course (see page 6), plus any new recommendations or updates. Group training can be delivered onsite at a client s premises for up to 12 delegates. Prices / details on application. Excellent all round course. Good communication and standard of presentation. Nick, Aston University 2 days Qualification renewal of FAW certificate VAT per person Jan , Feb Mar , Apr , May , Jun , Jul , Aug , Sept , Oct , Nov , Dec 1 2, 9 10 Places 12 First Aid At Work 7

10 First Aid At Work First Aid at Work (FAW) Annual Refresher 3 hours Qualification certificate of attendance VAT per person Jan 5, 14, 21 Feb 2, 19, 25 Mar 5, 9, 19 Apr 7, 16, 30 May 1, 14, 21 June 8, 25, 30 Jul 9, 16, 27 Aug 4, 18, 27 Sept 1, 21, 30 Oct 1, 22, 28 Nov 3, 9, 23 Dec 7, 14 Places 12 This short but important session allows qualified first aiders to update their skills and knowledge while their first aid certificate is still valid. It is highly recommended that trained first aiders refresh their knowledge and update their skills annually. New or revised procedures are also covered. Group training can be provided at a client s premises for up to 12 delegates. Prices / details available on application. Overall, very happy with the refresher course. Very enjoyable and interesting. Angela, Guest Truck & Van Paediatrics First Aid 2 days Qualification proficiency in paediatric emergency first aid, valid for three years Places VAT per person This two day course provides professionals eg teachers, au pairs, childminders, nursery staff, playgroup leaders, etc, who supervise young children up to eight years old, with the skills and confidence to cope with emergency scenarios Care of an unconscious child CPR Choking Bleeding Minor injuries Burns Fractures Minor illnesses Treatment of shock Group training can be delivered onsite at a client s premises for up to 12 delegates. Prices / details on application. 8

11 HEALTH AND SAFETY COURSES / ASSESSMENTS Safe working practices are essential to help protect the workforce and are legally required under legislative acts such as the Health and Safety at Work etc Act Our courses / assessments are designed to meet all corporate requirements and ensure delegates develop knowledge and best practice methods to minimise workplace risks. Delegates will achieve a greater understanding of the principles of their course, acquire necessary skills and contribute to reducing the potential for injuries and incidents. Drug and Alcohol Awareness This short induction course aims to educate managers and supervisors to understand the effects of drugs and alcohol and their risk in the workplace. Advice on drug and alcohol policies Signs and symptoms of drugs and alcohol misuse Effects of drugs and the risks of taking them Paraphernalia used to take drugs Screening and testing products Counselling and support available for employees 2.5 hours Qualification certificate of attendance VAT for up to 10 delegates Health & Safety Courses Fire Safety Award Level 2 This full day course, accredited by Highfield Awarding Body for Compliance (HABC), is for anyone involved in workplace fire safety management including managers, supervisors, team leaders, fire wardens / marshals and those working in potential fire risk areas. Hazards and risks associated with a workplace fire How a fire risk is controlled Principles and practice of fire safety management at work Role and function of the nominated fire warden / marshal 1 day Qualification HABC level 2 award in fire safety Places VAT per person As required 9

12 Food Hygiene Levels 1 and 2 It is a legal requirement that all food handlers are trained according to their food handling work activities. Accredited by Highfield Awarding Body for Compliance (HABC), our food hygiene courses help food business operators prove they have displayed due diligence, and are legally compliant, by enrolling their food handlers on a course suitable for the work they do. Health & Safety Courses Level 1 4 hours Qualification food hygiene level 1 Places VAT per person A half day course for food handling operatives in catering, hospitality, manufacturing and retail environments, who require a basic knowledge of food safety to ensure safe food production. Introduction to food safety and hazards Microbiological hazards and controls Contamination hazards and controls Personal hygiene Cleaning and disinfecting equipment and premises Group training can be delivered at your premises for up to 10 delegates. Prices / details available on application. Level 2 6 hours Qualification accredited level 2 food handling Places VAT per person A full day course for food handling operatives who require a more indepth knowledge and understanding of food safety than offered in level 1. Content is the same as level 1 but in addition covers: food safety and HACCP paper based exam Group training can be delivered at your premises for up to 10 delegates. Prices / details available on application. 10

13 HEALTH AND SAFETY ADVISORY SERVICE Employers have a statutory requirement to provide a safe working environment for their employees and are legally required to assess the risks in the workplace so that a plan to control the risks can be put in place. We offer a range of assessments which can identify and address issues and provide practical and cost effective solutions, including compliance with legislation, regulation and good practice. Please note that we do not undertake risk assessments for organisations but we work with employers to help them develop their own assessments. Our team of health and safety advisors can offer specialised and expert advice on a range of disciplines including: Ergonomics assessments Noise assessments Risk assessment guidance Safety audits Health & Safety Courses General advice can be given by telephone or but more precise guidance may require a site visit. Ergonomic Assessments For employees with musculoskeletal disorders, existing medical conditions, disabilities or specific requirements such as reduced mobility or age related conditions eg arthritis. These assessments can also be used to help people returning to work following extended absence. The individual is assessed to ascertain their requirements, which includes discussing any work related issues and spending time with them at their workstation to observe their way of working. A report is prepared identifying legal requirements and recommending appropriate adjustments such as suitable equipment, postural changes and task design. Each ergonomic assessment including bespoke report is VAT. MOHS offers the following ergonomic assessments: Age related assessments to enable older workers to function effectively, it is necessary to understand how they work, both physiologically and psychologically. 11

14 By ensuring that work is designed to fit the employee and their physical and mental capabilities, age should not be a barrier to continued working. These assessments can help by improving workplace and environmental design, job and task design and by minimising the physical and mental risks to older workers. New technologies and innovative work practices can be harnessed to support older workers and can include adaptations to machines for long sightedness and slower reaction times. Health & Safety Courses Special attention is given to solutions for manual handling tasks and avoiding extremely heavy physical work and excessively hot working environments. DSE workstation assessments sitting at a computer for long periods, with incorrect posture or poorly positioned equipment, may cause back pain or RSI (repetitive strain injury). All aspects of the workstation are considered, including how each employee works and the position of equipment and furniture. Changes can be made immediately following the assessment, including advice on posture and body use. Vehicle assessments driving long distances may cause back problems which, if left untreated, could lead to chronic disability. A report identifying legal requirements, effective solutions, design advice and, where appropriate, equipment suppliers, is then provided. Workplace assessments these assessments offer practical and cost effective solutions to ergonomic problems and workplace injuries and provide advice on legal compliance, regulation and good practice. A report identifying legal requirements, effective solutions, design advice and, where appropriate, equipment suppliers, is then provided. Noise Assessments The Control of Noise at Work Regulations 2005 stipulate noise assessments must be carried out for any workplace likely to produce more than 80dB. To meet these regulations you might also need: access to specialist practitioners guidance through the new Physical Agents Directive advice on creating a hearing conservation programme health surveillance by legislation 12

15 Using specialised audiometry equipment onsite, we can assess and effectively manage safe noise levels in a workplace. of a noise assessment including bespoke report is VAT per day (pro rata). We can also provide health surveillance via the occupational health side of our business. Please contact us for further information. Risk Assessment Guidance Our team of health and safety advisors can help organisations complete their own risk assessments by providing the advice needed to ensure the risk assessment process is compliant, applicable and workable. They can also attend interdepartmental meetings to help smooth the process and provide one to one, skilled and experienced guidance. Our service can also help with requirements from outside bodies such as insurance companies and customers. Health & Safety Courses of the risk assessment guidance is VAT per day (pro rata). Safety Audits A safety audit can cover either a particular task or process or involve a more general overview. Your requirements will be discussed with you by one of our advisors prior to a site visit in order to ensure the audit is carried out efficiently, has meaningful outcomes and ensures compliance with best practice, legislative and regulatory requirements. An indepth report, detailing findings, areas that may need further investigation plus any recommendations for improvements, is then provided. of the safety audit including bespoke report is VAT per day (pro rata). 13

16 IOSH WORKPLACE SAFETY COURSES Whatever your industry, protecting the health of your employees and ensuring a safe working environment is very important. Our two IOSH accredited courses, both delivered in an effective and interactive way, provide the skills and knowledge to help reduce incidents and accidents at work. Health & Safety Courses Managing Safely 4 days Qualification IOSH accredited Managing Safely certificate 510 +VAT per person Jan Mar 9 12 May Jul Sep Nov 9 12 Places 12 This four day course helps line managers understand their health, safety and environmental responsibilities and provides the knowledge and skills they need to manage key issues in their teams. Eight units are covered: introducing managing safely assessing risks controlling risks understanding your responsibilities identifying hazards investigating accidents and incidents measuring performance protecting the workplace environment Working Safely 1 day Qualification IOSH accredited Working Safely certificate or a credit card sized passport card VAT per person Feb 23 Apr 16 Jun 16 Aug 4 Oct 12 Dec 11 Places 12 All employees should understand the importance of working safely and this one day course explains what they need to know in a refreshing and informal way. The course will help them focus on health and safety issues and explain how changing workplace behaviour can make a real difference to employee health, safety and wellbeing. Five units are covered: introducing working safely defining hazard and risk identifying common hazards improving safety performance protecting the workplace environment 14

17 Management of Skin Health CoSHH recommends regular skin checks are performed by properly trained personnel. We offer comprehensive training to ensure competent checks are carried out. Prevention of dermatitis Knowledge of CoSHH and employee responsibility Introduction to skin and its functions Personal hygiene and skincare programmes Recognition of skin conditions Monitoring and inspection of skin Recording and maintenance of documentation Use of personal protective equipment 3.5 hours Qualification letter of attendance VAT for up to 10 delegates As required Health & Safety Courses Group training can be delivered at your premises for up to 10 delegates. Prices / details available on application. Manual Handling for Operators Employers have a legal obligation to properly assess and control manual handling risks, and injuries caused through poor manual handling are a common reason for sickness absence. We offer two courses, one for operators who may be at risk from manual handling injuries, the other for managers / supervisors who need to understand potential risks and comply with legal requirements. For operators This revised and improved course, which is now delivered by a ROSPA qualified trainer, teaches all you need to know about safe manual handling, including lifting techniques, and LITE (Load, Individual, Task, Environment) and provides a good understanding as to why safe manual handling is so important to an employee s health and wellbeing now and well into the future. The course also includes the trainer spending time with the operator at their workstation to assess their tasks at first hand. Base positions and movements Good handling techniques Basic physiology (spine anatomy, structure and function) 3 hours Qualification certificate of attendance VAT for a three hour session for up to 8 delegates or 665 +VAT for two separate three hour sessions for up to 8 delegates (16 in total) held on one day 15

18 Manual Handling For Managers / Supervisors Health & Safety Courses 4 hours Qualification certificate of attendance VAT for up to 8 delegates Sharps Awareness (Construction) 2 hours Qualification letter of attendance VAT for up to 10 delegates This slightly longer course involves our ROSPA accredited trainers demonstrating how to complete risk assessments and offering advice on hazards present in the workplace. Legal requirements Ergonomics Risk assessment Implementing safe handling policies Discarded needles are a growing problem for the construction industry and can pose significant health risks, such as HIV and hepatitis, for workers on site. This awareness course ensures anyone who may come into contact with discarded needles at work, is aware of the risks and covers the safeguards needed to protect them. Risk assessment Types of injuries Precautions Methods of protection Contamination action plan Procedures 16

19 Specific Hazards including CoSHH Regulations A three part course which offers specialist training for first aiders and those working in environments with specific hazards. It is structured so operators need only attend the morning session (completing modules 1 and 2) although first aiders must attend the whole day. The separate modules allow training to be adapted to any specific hazard including cyanide and hydrofluoric (HF) acid. Module 1 (limited to 12 delegates comprising first aiders and operators): CoSHH regulations basic risk assessment (chemicals) operators 3.5 hours / first aiders 6 hours Qualification certificate of attendance and competency VAT for modules 1 and 2 for up to 12 delegates VAT for module 3 for up to 6 delegates Health & Safety Courses Module 2 (limited to 12 delegates comprising first aiders and operators): poisons hydrogen cyanide (HCN) safety / effects / treatment hydrofluoric acid (HF) safety / effects / treatment NB: Modules 1 and 2 must be retaken every three years. Operators complete a multiple choice paper assessment at the end of module 2. Passing the assessment gives them a specific hazard awareness certificate. Module 3 (limited to 6 delegates: first aiders only) CPR oxygen safety / therapy / bag, mask and oxygen CPR assessment automated external defibrillator (optional) Following completion of module 3, first aiders will be assessed using a multiple choice paper and trainer observation. If successful, they will receive a specific hazards awareness certificate and a competency in oxygen therapy, bag and mask. NB: Module 3 must be retaken annually. 17

20 STRESS MANAGEMENT AND RESILIENCE TRAINING Being under pressure at work for short periods is normal and may even help performance. But too much pressure over a prolonged period, employees will start feeling unable to cope and the resulting stress could cause ill health. Our workshops provide the skills and knowledge to manage stress to achieve resilience and attain wellbeing. They can be delivered at our training facility in West Bromwich or at the client s premises and are customised to the organisation s ethos, policies and procedures. We can also create bespoke programmes to meet specific corporate needs. Employers are legally required to assess the risk of stress related ill health arising from work activities and to take action to control that risk. We can provide stress risk assessments based on your organisation s stress management and wellbeing policies. Stress Management Developing Management Competencies to Manage Bullying and Harassment (for Managers) half day VAT for up to 15 delegates This course is designed to give managers an understanding of bullying and harassment in the workplace as more employers realise the negative impact. For example, following a formal complaint of bullying, it is often difficult to restore working relations between those involved and the consequences can be very damaging. Who should attend? Senior executives / directors Senior managers / line managers including those with a health & safety responsibility Course content What bullying and harassment mean in the workplace Individual factors is there a type? Organisational factors that allow bullying to develop The law and legal implications for organisations Your workplace bullying and harassment policy How victims react and the impact on their lives The individual s responsibility The manager s role Creating a healthy culture of respect This course is delivered in partnership with AMC2. 18

21 Managing Stress at Work to Attain Wellbeing No one expects to go to work and not meet any pressure. And a certain amount can actually help us work to our very best. But too much pressure is bad and if experienced long term, it can adversely affect your health and happiness. This half day course offers the basic training necessary for companies to initiate a positive attitude and approach to reduce stress and enhance wellbeing throughout the organisation. Who should attend? It is suitable for all staff and will provide the opportunity to learn the HSE definition of stress and how it is applied in the workplace. half day VAT for 1 trainer and up to 15 delegates VAT for 2 trainers and up to 25 delegates Key benefits Provides HSE compliance for staff trained in how to recognise stress in self and others Early identification of stress and its possible causes reduces absenteeism and the possibility of costly stress related absence Increased self awareness helps develop a positive attitude to health and wellbeing and also improves performance and productivity Creation of a personal action plan that underpins the course learning Stress Management Course content Employees will learn the difference between pressure and stress They will learn about the personal and external causes of stress and how negative behaviours relate to ill health outcomes from stress Employees will gain an understanding of wellbeing, resilience and learn helpful coping strategies that can be applied immediately Employees will be encouraged to take responsibility for their own health and wellbeing Hints and tips to proactively manage stress are provided This course is delivered in partnership with AMC2. 19

22 Personal Resilience Training for Staff half day VAT for up to 15 delegates This half day course enables staff to develop resilience skills to cope with challenging times and reduce the impact of, or susceptibly to, stress. Delegates will learn how to bounce back from difficulties with a greater sense of self responsibility and confidence. Many organisations combine this course with one of our stress awareness or wellbeing courses. Who should attend? Middle managers Line managers and staff Stress Management Key benefits Managers and employees will: understand how resilience, stress and pressure relate to each other in the workplace learn how to increase their ability to cope with change and bounce back from setbacks effectively and with greater flexibility see setbacks as challenges, boosting their own personal confidence in the process understand how a more adaptable approach to change improves the ability to solve problems creatively and remain optimistic and calm under pressure understand that developing a positive attitude encourages greater commitment, builds enthusiasm and enables supportive relationships with colleagues and fellow team members Course content Pre course online resilience assessment, looking at the four key components of resilience that individuals need to draw on, then relate these components to common workplace situations Understanding the six sources of workplace pressure Emotional awareness will be reviewed in relation to its relevance to resilience and wellbeing A personal action plan with individual goals will enable each delegate to start taking personal responsibility for improving and developing their own resilience skills to enhance wellbeing This course is delivered in partnership with AMC2. 20

23 Resilience, Leadership and Performance (for Managers / Supervisors) This interactive course is dynamic and innovative, encouraging ways to hardwire resilience into managers management skills. These skills will result in more resilient and enabling leadership which will positively impact on performance. Who should attend? Senior executives / middle managers *The course can be adapted for line managers details on request. Key benefits Managers will: understand how resilience, stress and pressure relate to each other learn to cope with change and bounce back from setbacks, seeing them more as challenges understand how resilience improves the ability to solve problems creatively uncover the link between resilience and positive leadership to stay motivated and focused and help others to improve performance learn to build supportive relationships with colleagues and team members be able to evaluate tangible outcomes of the course against their individual goals, identified from their online resilience report. Course content Pre course online assessment looking at key components of resilience Exploring leadership style on performance, evaluating individual strengths and highlighting potential personal development areas Six sources of workplace pressure are reviewed through role play Emotional intelligence is evaluated in relation to understanding employee wellbeing, positive management behaviours and higher performance Indepth personal action plan with goals worked on through the day to enable delegates to take effective personal strategies back into the workplace The course is held over 1 day and a subsequent half day, one month apart Qualification ILM certificate 1,825 + VAT for up to 15 delegates (two trainers involved) Follow up half day course This follow up session, held a month later, provides an opportunity for managers to share their experiences and assess their new resiliency skills. There will be a review of individual action plans / strategies and an evaluation of how effective leadership styles can enhance workplace performance. Stress Management This course is delivered in partnership with AMC2. 21

24 Wellbeing and Lifestyle Management half day VAT for 1 trainer and up to 15 delegates VAT for 2 trainers and up to 25 delegates Effective wellbeing and positive lifestyle management can reduce the risks of stress and ill health. Organisations that understand and recognise the importance of employee wellbeing will be rewarded with more resilient, engaged and productive employees. This half day course provides a powerful selection of life skills, techniques, and exercises, presented in an innovative formula developed by our lifestyle coaches. Who should attend? Senior and middle managers Line managers Stress Management Key benefits Promotes employee self responsibility Early signs of reduced workplace wellbeing (presenteeism) will be recognised Understanding the benefits of employee wellbeing to create a healthy and more productive workforce Knowledge of how one s lifestyle affects health and susceptibility to stress Ability to achieve a good work / life balance Understanding that positive coping skills are the cornerstone to good health and wellbeing Learning effective life skills to achieve greater resilience to stress related ill health This course is delivered in partnership with AMC2. Course content Pre course stress assessment to understand key components of stress and relate them to common workplace situations Six sources of workplace pressure related to stress and the impact on wellbeing and subsequent employee performance Lifestyle management and key life skills for good health and wellbeing to reduce stress related illness The wellbeing formula will help delegates develop coping skills to change their perspective on life and work Personal action plan with individual goals to enable each delegate to take personal responsibility for improving and developing their lifestyle management and enhancing wellbeing 22

25 Applied Suicide Intervention Skills Training (ASIST) In England and Wales, almost three million people have thoughts of suicide every year. The Applied Suicide Intervention Skills Training (ASIST) workshop is for people who want to feel more prepared in helping to prevent the immediate risk of suicide. This two day course is intensive, interactive and practice dominated, and is designed to help delegates recognise risk and learn how to intervene to prevent the immediate possibility of suicide. Just as CPR skills make physical first aid possible, training in suicide intervention helps develop the skills needed for suicide first aid. Who should attend? This course is suitable for anyone likely to come into contact with those at risk of suicide including employers and caregivers. Structured small groups for discussions and practice Workbook and audio visuals are used to support learning in a safe, comfortable and confidential environment Delegates receive a Suicide Intervention handbook and full colour wallet card featuring the intervention model 2 days VAT per person Course content ASIST has five key learning sections: Preparing: sets the tone, norms and expectations of the learning experience Connecting: sensitises delegates to their own attitudes towards suicide. Creates an understanding of the impact that attitudes can have on the intervention process. Understanding: overviews the intervention needs of a person at risk and focuses on providing delegates with the knowledge and skills to recognise risk and respond to the right here, right now risk of suicide Assisting: presents a model for effective suicide intervention. Delegates develop their skills through observation and supervised simulation experiences in large and small groups. Networking: generates information about resources in the local community This course is delivered in partnership with Kaleidoscope Commercials, part of the Kaleidoscope Plus Group 23 Mental Health Training

26 Mental Health Awareness Training for Managers half day VAT for up to 15 delegates Managers need to recognise and understand some of the most common signs and symptoms of mental health conditions to comply with the 2010 Equalities Act. This half day training course provides an understanding of common mental health conditions and the possible effects on individuals, teams and the organisation. The course will enable delegates to recognise the signs, symptoms and behaviours of the most common disorders, and learn effective ways of managing an employee with either a suspected or diagnosed mental health condition. All managers will take our elearning stress awareness programme as a pre course exercise. Who should attend? Senior and middle executives Line managers and team leaders This course can also be adapted for line managers details on request Key benefits Delegates will: understand the stigma that surrounds mental health increase awareness of their own attitudes to mental health and illness understand the way stress impacts on mental health gain confidence to deal with staff who may be experiencing mental health problems understand their legal requirements within the 2010 Equality Act Mental Health Training Examines how stress can cause and impact on mental health Looks at which common mental health conditions managers can expect in the workplace Offers possible options for the manager when dealing with unwell staff at work How stress and common mental health issues affect team wellbeing and performance and impact on absenteeism and presenteeism Learning to use a range of tools and techniques to manage those with mental health conditions This course is delivered in partnership with AMC2. 24

27 Mental Health First Aid (MHFA) Training One in four adults in the course of any one year experiences a diagnosable mental health problem. Mental Health First Aid (MHFA) training is an internationally recognised programme, running in 21 countries. The course teaches delegates how to recognise the signs and symptoms of common mental health issues, provides help on a first aid basis and delivers effective signposting towards support services. It is designed to offer help to someone experiencing a mental health problem before professional help is obtained. Who should attend? The course is particularly beneficial for anyone in the workplace who is likely to come into contact with those at risk of mental health problems. MHFA provides delegates with a practical framework (a five step model) which includes the skills and understanding to enable them to support people experiencing signs and symptoms of mental ill health. 2 days VAT per person All delegates receive a manual containing all of the course information, to take away and read in their own time, with the aim of extending and sustaining their learning. Course content The MHFA course will teach you to: spot the early signs of a mental health problem feel confident helping someone experiencing a problem provide help on a first aid basis help prevent someone from hurting themselves or others help stop a mental illness from getting worse help someone recover faster guide someone towards the right support reduce the stigma of mental health problems Mental Health Training This course is delivered in partnership with Kaleidoscope Commercials, part of the Kaleidoscope Plus Group 25

28 DELEGATE INFORMATION We look forward to meeting our delegates. Below are some guidelines to help them get the most out of their course: Delegates are sent personalised joining instructions well in advance of the course date. If for some reason these do not arrive or if you made a late booking, please call or info@mohs.co.uk. Delegates should dress comfortably in loose fitting casual clothing Some activities may require slight physical exertion. Please contact us if there is any doubt about a delegate s suitability for a particular course. Terms and Conditions Bookings must be confirmed in writing ( , fax or letter) and, where applicable, PO numbers provided. Payment must be made in full before the course start date. Credit accounts are available for long standing customers. Our standard payment terms are 30 days. Transfers and cancellations if you are booked on a course but need to transfer to another date or different course, or if you cancel a booking and you cannot transfer it to another date at the time of cancellation the following charges apply: more than four weeks prior to original course start date no charge two to four weeks prior to original course start date 25% of fee less than two weeks prior to original course start date 50% of fee Transfers or cancellations must be ed to info@mohs.co.uk, faxed to or sent by letter and received by MOHS by the due date. Non attendance if a delegate does not show for a course, and we have not been previously informed, the full course fee remains payable. Late arrivals / missed sessions if a delegate arrives late or is absent from a course, we reserve the right to refuse to accept them for training if we feel they will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. Code of conduct we reserve the right to refuse to teach a delegate who is or appears to be under the influence of drugs or alcohol or who presents inappropriate or offensive behaviour during a session. Delegate Information Unforeseen circumstances if, on the rare occasion, we have to cancel a course, the delegate will be given as much notice as possible and offered a free transfer to another course or a full refund. 26

29 Requalification courses to be eligible to attend the two day requalification course, delegates must present a valid FAW certificate which is in date (ie within three months of the certificate expiry date). VAT fees are subject to the current rate of VAT (valid exemptions apply). Mileage for courses held at your premises, we charge 50p per mile for journeys under 50 miles and 42 an hour over 50 miles. Expenses occasionally our trainers may require overnight accommodation. In such cases, the cost is agreed in advance with you. Publicity we reserve the right to use the names of delegates / organisations in publicity material (website, news releases, leaflets and publications) subject to your approval. If you prefer this not to happen, please let us know. OCCUPATIONAL HEALTH AND WELLBEING SERVICES MOHS also provides a full range of cost effective and proactive occupational health and wellbeing services including: absence management counselling and CBT health surveillance / screening medical assessments physiotherapy and back care treatments travel health advice and vaccinations wellbeing and health promotion Call us now to discuss your workplace health and wellbeing needs. 27 Delegate Information

30 Managing Safely and Working Safely

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32 I I mohs.co.uk MOHS Workplace Health Ltd I 83 Birmingham Road I West Bromwich B70 6PX Charity no Information contained in this booklet correct at time of going to press