Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

Transcription

1 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) February 2009 Version 1.1 Qualification handbook 500/5846/0 Certificate 500/5847/2 Diploma Supported by the Department of Health

2 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, ILM (the Institute of Leadership & Management) which provides management qualifications, learning materials and membership services, NPTC which offers land-based qualifications and membership services, and HAB (the Hospitality Awarding Body). City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on the City & Guilds website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute 2008 and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and learners studying for City & Guilds qualifications may photocopy this document free of charge and/or include a locked PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching learners working towards a City & Guilds qualification, or for internal administration purposes learners may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions on the City & Guilds website also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available on the City & Guilds website or from our Customer Relations department at the address below or by telephoning +44 (0) or faxing +44 (0) Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0) F +44 (0) centresupport@cityandguilds.com

3 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) February 2009 Version 1.1 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 1

4 This page is intentionally blank 2 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

5 Contents 1 About this document 5 2 About the qualification Accreditation details Aims of the qualification Rules of combination Sources of information and assistance 11 3 Candidate entry and progression 13 4 Centre requirements Centre, qualification and fast track approval Resource requirements Administration, registration and certification Quality assurance 20 5 Course design and delivery Initial assessment and induction Recommended delivery strategies Data protection, confidentiality and legal requirements 24 6 Relationships to other qualifications Links to National Occupational Standards Key/Essential/Functional skills (England, Wales and Northern Ireland) NHS Knowledge and Skills Framework Mapping Personal, Learning and Thinking Skills (PLTS) 30 7 Assessment Summary of assessment requirements Recording forms 34 8 Units About the units Glossary of acronyms used in the units The units 38 Unit 301 Purpose and Principles of Independent Advocacy 41 Unit 302 Providing Independent Advocacy Support 50 Unit 303 Maintaining the Independent Advocacy Relationship 60 Unit 303 Maintaining the Independent Advocacy Relationship 63 Unit 304 Responding to the advocacy needs of different groups of people 71 Unit 305 Providing Independent Mental Capacity Advocacy 79 Unit 306 Independent Mental Health Advocacy 91 Unit 307 Providing Independent Advocacy Management 101 Unit 308 Providing Independent Advocacy to Adults 114 Unit 309 Independent Advocacy with Children and Young People 123 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 3

6 Unit 310 Providing Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards 138 Appendix 1 Sources of information about level accreditation, qualification and credit frameworks and level descriptors 139 Appendix 2 Obtaining centre and qualification approval 140 Appendix 3 Summary of City & Guilds assessment policies 141 Appendix 4 Funding Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

7 1 About this document This document contains the information that centres need to offer the following qualifications: Qualification title Level 3 Certificate in Independent Advocacy Level 3 Diploma in Independent Mental Capacity Advocacy Deprivation of Liberty Safeguards City & Guilds qualification number QCA accreditation number(s) Guided Learning Hours /5846/ /5847/ Total QCF credit value This document includes details and guidance on: centre resource requirements candidate entry requirements information about links with, and progression to, other qualifications qualification standards and specifications assessment requirements recording forms. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 5

8 2 About the qualification 2.1 Accreditation details Accreditation details This qualification is accredited by the Qualifications and Curriculum Authority at Level 3 of the QCF. Qualifications and Credit Framework (QCF) The QCF replaces the National Qualifications Framework (NQF) in England and Northern Ireland, and is intended to replace the regulated pillar within the Qualifications and Credit Framework for Wales (CQFW). It is also intended to align with the Scottish Credit and Qualifications Framework (SCQF). The QCF provides a way of recognising achievement through the award of credit for units and qualifications. Units within the framework are allocated a: level to indicate the level of difficulty credit value to indicate the size of the unit. 10 hours of learning time = 1 credit value. Learning time is a notional measure of the amount of time a typical candidate might be expected to take to complete all the learning relevant to achievement of the learning outcomes. It differs from Guided Learning Hours (GLH) which represent only those hours a tutor/trainer or facilitator are present and contributing to the learning process because it takes into account all learning relevant to the learning outcomes regardless of where, when and how it has taken place. The QCF recognises learning by awarding credit each time a candidate successfully completes a unit. Candidates can accumulate and transfer credit achievement over time. A unit is the smallest part of learning for which credit is awarded. Candidates can also gain credit for full qualifications. For further information about the QCF, CQFW and the SCQF, please refer to the websites for each country listed at Appendix 1. 6 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

9 2 About the qualification 2.2 Aims of the qualification For some time, the advocacy sector has recognised the need to develop national training as part of its drive to improve standards and consistency across advocacy provision. Since 2002, increasing numbers of advocacy services had developed accredited training in a quest to ensure quality in the training of their advocates but the sector as a whole is now looking for nationally recognised qualifications that the entire workforce can access. There are three groups of people these qualifications will be aimed at: Existing advocates Workers looking for an introductory award who may have just started working in the sector Professionals who use advocacy skills as part of another role. The qualifications would be primarily aimed at workers who currently provide Independent Advocacy support. This includes advocates who work with a range of client groups in settings such as: Adults with mental health problems Adults with learning disabilities Adults with physical disabilities, including people with sensory impairments and brain acquired injury Older people in hospital, residential care and community settings People subject to the Deprivation of Liberty Safeguards under the Mental Capacity Act 2005, as amended People entitled to receive Independent Mental Health Advocacy (IMHA) or Independent Mental Capacity Advocacy (IMCA) Children and young people particularly looked after children, young people in youth justice settings, disabled children and other children in need including young people with mental health problems. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 7

10 2 About the qualification 2.3 Rules of combination Rules of combination are used to define the structure of qualifications. The rules of combination specify the credits which must be achieved through a particular combination of units to gain a full qualification. For the Level 3 Certificate: Candidates will complete the four mandatory units plus one optional unit from , to lead to one of the following: Level 3 Certificate in Independent Advocacy- (Independent Mental Capacity Advocacy) Level 3 Certificate in Independent Advocacy-(Independent Mental Health Advocacy) Level 3 Certificate in Independent Advocacy-(Independent Advocacy Management) Level 3 Certificate in Independent Advocacy-(Providing Independent Advocacy to Adults) Level 3 Certificate in Independent Advocacy (Independent Advocacy with Children and Young People) ( endorsed in Wales only at present) For the Level 3 Diploma : Candidates will complete the four mandatory units plus units 305 and 310 to obtain the following: Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards. Accreditation unit reference City & Guilds unit number Unit title M/502/ Purpose and principles of Independent Advocacy T/502/ Providing Independent Advocacy support A/502/ Maintaining the Independent Advocacy relationship F/502/ Responding to the advocacy needs of different groups of people F/502/ Independent Mental Capacity Advocacy J/502/ Independent Mental Health Mandatory/ optional for full qualification Credit value Mandatory 4 3 Mandatory 6 3 Mandatory 6 3 Mandatory 6 3 Optional 12 4 Optional 7 4 Level 8 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

11 Advocacy L/502/ Providing Independent Advocacy Management R/502/ Providing Independent Advocacy to Adults Y/502/ Independent Advocacy with Children and Young People F/502/ Independent Mental Capacity Advocacy Deprivation of Liberty Safeguards Optional 11 4 Optional 5 4 Optional ( endorsed in Wales only at present) 7 4 Optional 5 4 Rules of combination diagram Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 9

12 Certificates of unit credit Certificates of unit credit (CUC) will be issued to candidates for each successfully completed unit, even if the full qualification is not attempted. Candidates who do complete a full qualification will receive, in addition to their full certificate, a CUC for each unit achieved. 10 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

13 2 About the qualification 2.4 Sources of information and assistance Related publications City & Guilds also provides the following documents specifically for this qualification: Publication Community & Society Guidance updates Available from Other essential City & Guilds documents There are other City & Guilds documents which contain general information on City & Guilds qualifications: Providing City & Guilds qualifications a guide to centre and qualification approval contains detailed information about the processes which must be followed and requirements which must be met for a centre to achieve approved centre status, or to offer a particular qualification. Ensuring quality contains updates on City & Guilds assessment and policy issues. Online catalogue/shop contains details of general regulations, registration and certification procedures and fees. Guidance Update to Community & Society centres contains updates on centre management, records, assessment and verification. For the latest updates on our publications and details of how to obtain them and other City & Guilds resources, please refer to the City & Guilds website. City & Guilds websites Website Address Purpose and content City & Guilds main website This is the main website for finding out about the City & Guilds group, accessing qualification information and publications. SmartScreen SmartScreen is the City & Guilds online learning support website. It gives registered subscribers access to qualification-specific support materials. Walled Garden The Walled Garden is a qualification administration portal for approved centres, enabling them to register candidates and claim certification online. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 11

14 Contacting City & Guilds by The following addresses give direct access to our Customer Relations team. Query types all learner enquiries, including requesting a replacement certificate information about our qualifications finding a centre. all centre enquiries all enquiries relating to the Walled Garden, including setting up an account resetting passwords. 12 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

15 3 Candidate entry and progression Candidate entry requirements Candidates should not be entered for a qualification of the same type, content and level as that of a qualification they already hold. There are no formal entry requirements for candidates undertaking these qualifications. However, centres must ensure that candidates have the potential and opportunity to successfully gain the qualification. Please see section 5 of this document, Course design and delivery, which offers guidance on initial assessment. Age restrictions These qualifications are not approved for use by candidates under the age of 18, and City & Guilds cannot accept any registrations for candidates in this age group. Progression Learners will be able to access the award as a first qualification or as a continuation of entry level courses in advocacy. The qualification will be delivered at level 3 which some learners may find difficult without completing level 2 or entry level courses. There are a number of such courses locally accredited which learners can currently access before completing this qualification. The qualification can also act as demonstrable evidence of knowledge and skills required to access higher level courses in advocacy and social and health care such as degree level courses and vocational qualifications. Europass Certificate Supplement A Europass Certificate Supplement is available for the Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Advocacy Deprivation of Liberty Safeguards. The Certificate Supplement is part of a European initiative called Europass which aims at facilitating mobility by making it easier to understand skills and qualifications, especially outside the issuing country. The Certificate Supplement can be used to help learners find a job, get experience or enrol in an education or training programme abroad. It may also assist employers to identify the best applicant to work for their organisation. The Certificate Supplement sits alongside the official certificate and is supplied by the awarding body which develops the qualification. For more information on Europass and to download the Certificate Supplement for free, please visit Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 13

16 4 Centre requirements 4.1 Centre, qualification and fast track approval Centres not yet approved by City & Guilds To offer this qualification, new centres will need to gain both centre and qualification approval. Please refer to Appendix 2 for further information. Existing City & Guilds centres To offer this qualification, centres already approved to deliver City & Guilds qualifications will need to gain qualification approval. Please refer to Appendix 2 for further information. Centres anticipating the recording and use of evidence generated from interactions with individuals using a service, must gain their advocates informed consent. Subsequently, centres must ensure that an individual's right to privacy is not compromised by their willingness to be involved. 14 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

17 4 Centre requirements 4.2 Resource requirements Physical resources Centres must provide access to sufficient equipment in the centre or workplace to ensure candidates have the opportunity to cover all of the practical activities. Site agreements Centres must ensure that all sites clearly understand their roles, responsibilities, authorities and accountabilities. It would therefore be advisable for centres to have documented and signed (partnership) agreements with all assessment sites. The content of such agreements must be devised on an individual centre basis but consideration should be given to the inclusion of the following areas: centre membership requirements/criteria. By implication this might mean the rejection of some applicants where they cannot or will not meet the centre membership requirements. eg participating in assessment activities including attending standardisation meetings commitment to centre policies and practices eg policy for candidate appeals/complaints and access to fair assessment access to the workplace and protocols for peripatetic assessors responsibilities for establishing and communicating any issues concerning fit person checks are required by the relevant regulator eg criminal records/pova clearance checks. These are usually the responsibility of the employer but where centres are placing students in work places they will need to liaise closely with placement providers about this area. (The appropriate service regulator identifies and fit person criteria, not the Awarding Body) responsibilities for ensuring that candidates are operating in a work place where the standards of practice fully support candidates to demonstrate their competence. This list is not exhaustive but may assist centres in identifying areas which need an explicit statement of commitment for member assessment sites/satellites in order to avoid future problems. Human resources To meet the quality assurance criteria for this qualification, the centre must ensure that the following internal roles are undertaken: quality assurance co-ordinator trainer / tutor assessor internal verifier. Staff delivering the qualifications All new teachers delivering publicly funded qualifications in the learning and skills sector (all post 16 education including FE, adult and community learning, work-based learning, offender education) in England are now required to take qualifications which form part of the Qualified Teacher Learning and Skills (QTLS) framework. City & Guilds offers a range of qualifications within the QTLS framework. Details are available on the QTLS pages of The assessment centre will be responsible for maintaining up-to-date information on assessors, internal verifiers and expert witnesses. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 15

18 Assessors Assessors are responsible for the planning, review and judgement of candidates performance and knowledge evidence. They must satisfy the requirements for occupational expertise for this qualification as well as demonstrating expertise in competence based assessment. Assessors must: be occupationally competent. This means that each assessor must be capable of carrying out the functions covered by the units they are assessing to the standard described within them, according to current sector practice. This experience should be credible and maintained through clearly demonstrable continuing learning and development. have knowledge of Independent Advocacy, the regulation, legislation and codes of practice (where applicable), and the requirements of national standards at the time any assessment is taking place. hold or be working towards, the appropriate assessor qualification. be prepared to participate in assessment standardisation activities have a commitment to reflective practice. Assessors who are not yet gained the assessment qualification required by the regulator, but who have the necessary occupational competence and experience, can be supported by a qualified assessor who does not necessarily have the occupational expertise or experience but who must have: an allied occupational background which ensures an understanding of the context in which the candidate works and the role undertaken an appropriate assessor qualification. Coordinating Assessors It may be necessary to involve more than one assessor in order to cover the range of occupational competence required. Where this is the case it will be necessary to ensure that the whole assessment process is co-ordinated by one of the assessors involved in the process who will draw together all assessment decisions made by specialist assessors, and the contributions from expert witnesses across the whole qualification. Individuals taking on this role must hold the appropriate assessor qualification. Expert witnesses The use of Expert Witnesses is encouraged as a contribution to the assessment of evidence of candidates competence. The expert witness must have: a working knowledge of the units on which their expertise is based experience and occupational competence for the units on which their expertise is based. This experience should be credible and clearly demonstrable through continuing learning and development either any qualification in assessment of workplace performance, OR a professional work role which involves evaluating the everyday practice of staff. Internal Verifiers The internal verifier is responsible for ensuring that the assessment process meets the assessment requirements and is fair and accurate. Internal verifiers must: be occupationally knowledgeable in respect of the units they are going to verify prior to commencing the role. It is crucial that internal verifiers understand the nature and context of candidates work and the legal and other implications of the assessment process 16 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

19 have working knowledge of the range of advocacy settings, the regulation, legislation and codes of practice for the service (where applicable) and the requirements of national standards at the time any assessment is taking place occupy a position that gives them authority and resources to co-ordinate the work of assessors, provide authoritative advice, call meetings as appropriate, visit and observe assessments and carry out all the other internal verification roles as defined by the relevant national occupational standard hold, or be working towards, the appropriate IV qualification organise and /or participate in standardisation activities. Internal verifiers who have not yet achieved the relevant IV qualification identified by the regulator, but who have the necessary vocational knowledge, can be supported by a qualified internal verifier who does not necessarily have the specific occupational knowledge. However, the supporting internal verifier must have relevant occupational expertise as a practitioner, manager or trainer. This can also be used as a method of supporting the accreditation of trainee internal verifiers. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 17

20 4 Centre requirements 4.3 Administration, registration and certification QCF Technical Requirements Centres must register with QCA to obtain access to the Learner Registration Service (LRS) in order to obtain the Unique Learner Number (ULN) and Learner Achievement Record (LAR) for their learners. Information on how to do this can be obtained from Learners are awarded credit for the unit they have completed which is recorded on their QCF Learner Achievement Record (LAR). They may continue to accumulate credit towards a full qualification at a later date if they wish; provided it is within the timescales of accreditation for the particular qualification. The LAR also indicates to the learner how many more credits they need in order to achieve a full qualification and progression routes. City & Guilds administration Full details of City & Guilds administrative procedures for this qualification are provided in the Online Catalogue. This information includes details on: registration procedures enrolment numbers fees entry for examinations claiming certification. Centres should be aware of time constraints regarding the registration and certification periods for the qualification, as specified in the City & Guilds Online Catalogue. Centres should follow all administrative guidance carefully, particularly noting that fees, registration and certification end dates for the qualifications are subject to change. The latest News is available on the website ( Regulations for the conduct of examinations Regulations for the conduct of examinations for online and written examinations are given in Providing City & Guilds qualifications - a guide to centre and qualification approval and in the Online Catalogue. Centres should ensure they are familiar with all requirements prior to offering assessments. Retaining assessment records Centres must retain copies of candidate assessment records for at least three years after certification. Notification of results After completion of assessment, candidates will receive, via their centre, a notification of candidate results, giving details of how they performed. It is not a certificate of achievement. Certificates of unit credit (CUCs) A certificate of unit credit records the successful completion of a unit. Centres can apply to City & Guilds for CUCs at any time after candidates have achieved a unit. They do not need to wait until the full programme of study has been completed. 18 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

21 Full certificates Full certificates are only issued to candidates who have met the full requirements of the qualification, as described in section 2.3 Rules of combination. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 19

22 4 Centre requirements 4.4 Quality assurance This information is a summary of quality assurance requirements. Providing City & Guilds qualifications and in the Centre toolkit provide full details and guidance on: internal quality assurance external quality assurance roles and responsibilities of quality assurance staff. Internal quality assurance Approved centres must have effective quality assurance systems to ensure optimum delivery and assessment of qualifications. Quality assurance includes initial centre approval, qualification approval and the centre s own internal procedures for monitoring quality. Centres are responsible for internal quality assurance, and City & Guilds is responsible for external quality assurance. Approved centres must have effective quality assurance systems to ensure optimum delivery and assessment of qualifications. Full details and guidance on the internal and external quality assurance requirements and procedures, are provided in Providing City & Guilds qualifications and in the Centre toolkit together with full details of the tasks, activities and responsibilities of quality assurance staff. In order to fully support learners, centres are currently required to retain copies of learners assessment and verification records for three years after certification. External quality assurance External quality assurance for the qualification will be provided by City & Guilds external verification process. External verifiers are appointed by City & Guilds to approve centres, and to monitor the assessment and internal quality assurance carried out by centres. External verification is carried out to ensure that assessment is valid and reliable, and that there is good assessment practice in centres. To carry out their quality assurance role, external verifiers must have appropriate occupational and verifying knowledge and expertise. City & Guilds external verifiers attend training and development designed to keep them up-to-date, facilitate standardisation between verifiers and share good practice. City & Guilds external verifiers use electronic report forms designed to provide an objective risk analysis of individual centre assessment and verification practice. External verifiers: The role of the external verifier is to: provide advice and support to centre staff ensure the quality and consistency of assessments within and between centres by the use of systematic sampling 20 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

23 regularly visit centres to ensure they continue to meet the centre and qualification approval criteria provide feedback to centres and to City & Guilds. External verifiers must: be occupationally knowledgeable and have gained their knowledge through working within the sector or in an appropriate professional/occupational area demonstrate updating through CPD activities hold, or be working towards, the appropriate EV qualification as identified by the regulator. Achievement of the qualification must be within appropriate timescales have a working knowledge of the advocacy settings in which candidates operate, the regulation, legislation and codes of practice (where applicable) for the service, and the requirements of national standards at the time any assessment is taking place participate in updating, standardisation and CPD activities as identified by the Awarding Body. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 21

24 5 Course design and delivery 5.1 Initial assessment and induction Centres will need to make an initial assessment of each candidate prior to the start of their programme to ensure they are entered for an appropriate type and level of qualification. The initial assessment should identify: any specific training needs the candidate has, and the support and guidance they may require when working towards their qualification. This is sometimes referred to as diagnostic testing. any units the candidate has already completed, or credit they have accumulated which is relevant to the qualification they are about to begin. City & Guilds recommends that centres provide an induction programme to ensure the candidate fully understands the requirements of the qualifications they will work towards, their responsibilities as a candidate, and the responsibilities of the centre. It may be helpful to record the information on a learning contract. 22 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

25 5 Course design and delivery 5.2 Recommended delivery strategies Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualification before designing a course programme. Centres may design course programmes of study in any way that best meets the needs and capabilities of their candidates satisfies the requirements of the qualification. In particular, staff should consider the skills and knowledge related to the national occupational standards. City & Guilds recommends that centres address the wider curriculum, where appropriate, when designing and delivering the course. Centres should also consider links to the National Occupational Standards, Key/Core Skills and other related qualifications. Relationship tables are provided in section 6 Relationships to other qualifications to assist centres with the design and delivery of the qualification. Centres may wish to include topics as part of the course programme which will not be assessed through the qualification. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 23

26 5 Course design and delivery 5.3 Data protection, confidentiality and legal requirements Data protection and confidentiality Data protection and confidentiality must not be overlooked when planning the delivery of this qualification. Centres offering this qualification may need to provide City & Guilds with personal data for staff and candidates. Guidance on data protection and the obligations of City & Guilds and centres are explained in Providing City & Guilds qualifications. Protecting identity It is extremely important to protect the identity of the individuals encountered by candidates in the work setting, eg customers, clients, patients or service users. Confidential information must not be included in candidate portfolios or assessment records. Confidential information should remain in its usual location, and a reference should be made to it in the portfolio or assessment records. Images of minors being used as evidence If videos or photographs of minors (those under 18) are used as the medium to present evidence as part of the qualification, both centre and candidate have responsibilities for meeting child protection legislation. It is the responsibility of the centre to inform the candidate of the: need to obtain permission from the minor s parent/guardian prior to collecting the evidence reasons and restrictions for using photographs or video recordings as evidence period of time for which the photographs or video recordings may be kept obligation to keep photographs or video recordings secure from unauthorised access secure electronic storage requirements of photographs or video recordings associated child protection legislation. 24 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

27 6 Relationships to other qualifications 6.1 Links to National Occupational Standards City & Guilds has identified the connections to National Occupational Standards (NOS). This mapping is provided as guidance and suggests areas of overlap and commonality between the qualification and the NOS. It does not imply that candidates completing units in one qualification are automatically covering all of the content of the qualifications listed in the mapping. The mapping in contained in each unit. Centres are responsible for checking the different requirements of all qualifications they are delivering and ensuring that candidates meet requirements of all units/qualifications. For example, units within a QCF qualification may be similar in content to units in the NQF qualification which the candidate may have already undertaken and this may present opportunities for APL. Contacting the Sector Skills Council/Standards Setting Body This level 3 qualification has received the support of the relevant Sector Skills Councils (SSCs) Skills for Care & Development and Skills fro Health. Please note that the unit Independent Advocacy with Children and Young People is only endorsed in Wales at present. The same therefore applies to the Level 3 Certificate in Independent Advocacy (Independent Advocacy with Children and Young People). Name of SSC Skills for Care and Development Address 2nd Floor City Exchange 11 Albion Street Leeds LS1 5ER Telephone sscinfo@skillsforcareanddevelopment.org.uk URL Name of SSC Skills for Health Address Head Office 2nd Floor Goldsmith House Broad Plain Bristol BS2 0JP Telephone Fax office@skillsforhealth.org.uk Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 25

28 6 Relationships to other qualifications 6.2 Key/Essential/Functional skills (England, Wales and Northern Ireland) These qualifications include opportunities to develop and practise many of the underlying skills and techniques described in Part A of the standard for each key skills qualification. Where candidates are working towards any key skills alongside this qualification they will need to be registered with City & Guilds for the key skills qualifications. It should not be assumed that candidates will necessarily be competent in, or able to produce evidence for, the key skills at the same level as this qualification. The signposts below identify the potential for key/essential/functional skills portfolio evidence gathering that can be naturally incorporated into the completion of each unit. Any key skills evidence needs to be separately assessed and must meet the relevant standard defined in the QCA document Key skills qualifications standards and guidance. If this qualification is being delivered alongside an Essential Skills Communication and/or Application of Number programme in Northern Ireland, it is good practice to emphasise the relevance of these skills to candidates when completing their Action-Based Activities. Unit Communication Application of Number Information Technology Problem Solving 301 Improving Own Learning and Performance Working With Others Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

29 6 Relationships to other qualifications 6.3 NHS Knowledge and Skills Framework Mapping Communication Level 1 Level 2 Level 3 Level 4 Communicate with a limited number of people on a day to day matters Communicate with a range of people on a range of matters Develop and maintain communication with people about difficult matters and/or about difficult situations Develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations 2. Personal and People development Level 1 Level 2 Level 3 Level 4 Contribute to own personal development Develop own skills and knowledge and provide information to others to help their development Develop oneself and contribute to the development of others Develop oneself and others in areas of practice Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 27

30 Health, safety and security Level 1 Level 2 Level 3 Level 4 Assist in maintaining own and others health safety and security Monitor and maintain health safety and security of self and others Promote, monitor and maintain best practice in health safety and security Maintain and develop an environment and culture that improves health safety and security 4. Service improvement Level 1 Level 2 Level 3 Level 4 Make changes in own practice and offer suggestions for improving services Contribute to the improvement of services Appraise, interpret and apply suggestions, recommendation and directives to improve services Work in partnership with others to develop, take forward and evaluate direction, policies and strategies 28 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

31 5. Quality Level 1 Level 2 Level 3 Level 4 Maintain the quality of own work Maintain quality in own work and encourage others to do so Contribute to improving quality Develop a culture that improves quality 6. Equality and diversity Level 1 Level 2 Level 3 Level 4 Act in ways that support equality and value diversity Support equality and value diversity Promote equality and value diversity Develop a culture that promote equality and values diversity Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 29

32 6 Relationships to other qualifications 6.4 Personal, Learning and Thinking Skills (PLTS) Candidates taking these qualifications will demonstrate PLTS in the following areas: Unit number 301 Personal, Learning and Thinking Skills Areas Independent enquirers Creative thinkers Reflective learners Team workers Selfmanagers Effective participators Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

33 7 Assessment 7.1 Summary of assessment requirements Evidence requirements Competent performance will be evidenced from candidates real work practice, some of which must be observed. Sufficient observations, combined with other types of evidence across the qualification, should be planned to allow the assessor to make a safe judgement of candidate competence. Product evidence is also likely to be significant in providing evidence for this qualification. Regardless of the evidence source, assessment method and means of recording, the legal requirements and best practice in relation to maintaining the confidentiality and rights to dignity and privacy of the clients must be upheld. Knowledge evidence requirements Candidates must demonstrate application of the specified knowledge and understanding to their work practice. Most usually, knowledge and understanding will be apparent in candidates performance evidence. If the assessor cannot positively infer the knowledge and understanding from candidates work practice they should use an alternative method to elicit this which may include questioning, professional discussion, assignments etc. Assessors must retain records of questions and answers or the focus and outcomes of professional discussion. Professional discussion, where used, must be conducted by candidates assessors. It is most appropriately used in the Certificate/Diploma in Independent Advocacy to elicit underpinning knowledge, gain explanations of how to deal with contingencies and can provide opportunities for candidates to clarify or expand on evidence presented in portfolios. Professional discussion must be included in candidates assessment plans and thereby agreed in advance with candidates. The assessor should not use professional discussion merely to ask a set of prescribed knowledge questions. A summary of the areas covered and the outcomes of the discussion must be recorded. If audio or visual recording is used it must be of a good enough quality to be clearly heard/seen. Tapes must be referenced and marked to allow verifiers quick access to the evidence they have planned to sample. The evidence must be trackable and accessible. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 31

34 Range of assessment methods or evidence sources In addition to observation, assessors will negotiate the most effective and appropriate mix of methods/evidence sources from the list below to ensure all requirements are met. Direct observation of work based activity by an assessor is required as the primary source of evidence for the qualification. Expert witnesses may observe candidate practice and provide testimony for the occupationally specific units which will have parity with assessor observation for the optional units. If an assessor is unable to observe their candidate she/he will identify an expert witness in the workplace, who will provide testimony of the candidates work based performance. Work products can be any relevant products of candidates own work, or to which they have made a significant contribution, which demonstrate use and application within their practice. Professional discussion should be in the form of a planned and structured review of candidates practice, based on evidence and with outcomes captured by means of audio/visual or written records. The recorded outcomes are particularly useful as evidence that candidates can evaluate their knowledge and practice across the qualification. Candidate/ reflective accounts describe candidates actions in particular situations and/or reflect on the reasons for practising in the ways selected. Reflective accounts also provide evidence that candidates can evaluate their knowledge and practice across the activities embedded in this qualification. Questions asked by assessors and answered by candidates to supplement evidence generated by observations and any other evidence type used. Assessors may be able to infer some knowledge and understanding from observing candidate practice. They may ask questions to confirm understanding and/or cover any outstanding areas. Questions may be asked orally or in writing but, in both cases, a record must be kept of the questions and responses. Witness testimonies: these should be from people who are in a position to provide evidence of candidate competence. Where testimony is sought from individuals who are service users, care should be taken to ensure the purpose of the testimony is understood and no pressure is felt to provide it. Projects/Assignments/APEL: candidates may have already completed a relevant project or assignment which can be mapped to the relevant standards and therefore provide evidence. Evidence from previous training courses and/or learning programmes which they have completed and which demonstrate their professional development may also be used Case studies must be based on real work practice and experiences and will need to be authenticated by an assessor if used as evidence of a competent performance. Theoretical or simulated exercises would only be admissible as evidence of knowledge and understanding. NB Confidential records must not to be included in candidates portfolios but must be referred to in the assessment records. Simulation Simulation can only be used where it is not possible or it is inappropriate to gather evidence, for example: where performance is critical but events occur infrequently and yet a high degree of confidence is needed that the candidate would act appropriately where performance is critical, happens frequently but where there is risk of harm to the candidate or service user in a real situation for example dealing with aggressive situations where performance is critical, happens frequently but the presence of an assessor/observer would prevent the Independent Advocacy relationship developing for example a service user 32 Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566)

35 may feel embarrassed about sharing their precise wishes and feelings or might not consent to being observed Where simulations are used they must replicate working activities in realistic workplace environments. Level 3 Certificate in Independent Advocacy and Level 3 Diploma in Independent Mental Capacity Advocacy - Deprivation of Liberty Safeguards (7566) 33