HHSC Medicaid and CHIP Managed Care Services RFP Section 8

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1 Waiting Times for Appointments Through its Provider Network composition and management, the MCO must ensure that appointments for the following types of Covered Services are provided within the following timeframes. In all cases below, day is defined as a calendar day. 1. Emergency Services must be provided upon Member presentation at the service delivery site, including at nonnetwork and out-of-area facilities; 4. initial outpatient behavioral health visits must be provided within 14 days of request; Access to Network Providers Outpatient Behavioral Health Service Provider Access: At a minimum, the MCO must ensure that all Members have access to a covered outpatient Behavioral Health Service Provider in the Network within 75 miles of the Member s residence. Outpatient Behavioral Health Service Providers must include Masters and Doctorate-level trained practitioners practicing independently or at community mental health centers, other clinics or at outpatient Hospital departments. A Qualified Mental Health Provider Community Services (QMHP-CS) is defined by the Texas Department of State Health Services (DSHS) in Title 25 T.A.C (48). QMHP-CSs must be providers working through a DSHScontracted Local Mental Health Authority or a separate DSHS-contracted entity. QMHP-CSs must be supervised by a licensed mental health professional or physician and provide services in accordance with DSHS standards. Those services include individual and group skills training (which can be components interventions such as day treatment and in-home services), patient and family education, and crisis services Primary Care Providers The PCP for a Member with disabilities, Special Health Care Needs, or Chronic or Complex Conditions may be a specialist physician who agrees to provide PCP services to the Member. The specialty physician must agree to perform all PCP duties required in the Contract, and PCP duties must be within the scope of the specialist s license. Any interested person may initiate the request through the MCO for a specialist to serve as a PCP for a Member with disabilities, Special Health Care Needs, or Chronic or Complex Conditions. The MCO must handle such requests in accordance with 28 T.A.C. Part 1, Chapter 11, Subchapter J Member Education The MCO must provide a range of health promotion and wellness information and activities for Members in formats that meet the needs of all Members. The MCO must propose, implement, and assess innovative Member education strategies for wellness care and immunization, as well as general health promotion and prevention. The MCO must conduct wellness promotion programs to improve the health status of its Members. The MCO may cooperatively conduct health education classes with one or more of the contracted MCOs in the Service Area. The MCO must work with its Providers to integrate health education, wellness, and prevention training into each Member s care. The MCO also must provide condition and disease-specific information and educational materials to Members, including information on its Service Management and Disease Management programs as described in Sections and Condition- and disease-specific information must be oriented to various groups of Members, such as children, the elderly, persons with disabilities and non-english speaking Members, as appropriate to the MCO s Medicaid or CHIP Programs Behavioral Health Integration into QAPI Program The MCO must integrate behavioral health into its QAPI Program and include a systematic and ongoing process for monitoring, evaluating, and improving the quality and appropriateness of Behavioral Health Services provided to Members. Except for the Members identified below, the MCO must collect data, and monitor and evaluate for improvements to physical health outcomes resulting from behavioral health integration into the Member s overall care. Page 1 of 12

2 STAR Members in the Dallas Service Area receive Behavioral Health Services through the NorthSTAR Program, and Behavioral Health Services are not a covered benefit for CHIP Perinates (unborn children) Early Childhood Intervention (ECI) The MCO must ensure that Network Providers are educated regarding their responsibility under federal laws (e.g., 20 U.S.C (a)(5); 34 C.F.R (d)) to identify and refer any Member birth through 35 months of age suspected of having a developmental disability or delay, or who is at risk of delay, to the designated ECI program for screening and assessment within two (2) Business Days from the day the Provider identifies the Member. The MCO must use written educational materials developed or approved by the Department of Assistive and Rehabilitative Services,Division for Early Childhood Intervention Services for these child find activities. Eligibility for ECI services will be determined by the local ECI program using the criteria contained in 40 T.A.C Note that, beginning on Operational Start Date, ECI Providers must submit claims for all physical, occupational, speech, and language therapy to the MCO. ECI Targeted Case Management services are Non-capitated Services, as described in The MCO must contract with qualified ECI Providers to provide ECI Covered Services to Members birth through age three (3) who have been determined eligible for ECI services. The MCO must permit Members to self refer to local ECI Service Providers without requiring a referral from the Member s PCP. The MCO s policies and procedures, including its Provider Manual, must include written policies and procedures for allowing such self-referral to ECI providers. The MCO will implement the Individual Family Service Plan (IFSP) and other services, including ongoing case management and other Covered Services required by the Member s IFSP. The IFSP is an agreement developed by the interdisciplinary team that consists of the MCO, ECI Case Manager/Service Coordinator, the Member/family, and other professionals who participated in the Member s evaluation or are providing direct services to the Member. The interdisciplinary team may include the Member s Primary Care Physician (PCP) with parental consent. The IFSP identifies the Member s present level of development based on assessment, describes the services to be provided to the child to meet the needs of the child and the family, and identifies the person or persons responsible for each service required by the plan. The IFSP must be maintained by the MCO and, with parental consent, provided to the PCP to enhance coordination of the plan of care. The IFSP may be included in the Member s medical record. The ECI program includes covering medical diagnostic procedures and providing medical records required to perform developmental assessments and developing the IFSP within the 45-day timeline established in federal rule (34 C.F.R (a)). The MCO must require compliance with these requirements through Provider contract provisions. The MCO must not withhold authorization for the provision of such medical diagnostic procedures. The MCO must promptly provide relevant medical records available as needed. The MCO must require, through contract provisions, that all Medically Necessary health and Behavioral Health Services contained in the Member s IFSP are provided to the Member in the amount, duration, scope and service setting established by the IFSP. The MCO must allow services to be provided by an Out-of-Network provider if a Network Provider is not available to provide the services in the amount, duration, scope and service setting as required by the IFSP. The MCO cannot create unnecessary barriers for the Member to obtain IFSP services, including requiring prior authorization for the ECI assessment Identification The MCO must develop and maintain a system and procedures for identifying Members with Special Health Care Needs (MSHCN), including people with disabilities or chronic or complex medical and behavioral health conditions and Children with Special Health Care Needs (CSHCN). Page 2 of 12

3 The MCO must contact Members pre-screened by the HHSC Administrative Services Contractor as MSHCN to determine whether they meet the MCO s MSHCN assessment criteria, and to determine whether the Member requires special services described in this section. The MCO must provide information to the HHSC Administrative Services Contractor that identifies Members who the MCO has assessed to be MSHCN, including any Members pre-screened by the HHSC Administrative Services Contractor and confirmed by the MCO as a MSHCN. The information must be provided in a format and on a timeline as determined by HHSC. The information must be updated with newly identified MSHCN by the 10th day of each month. In the event that a MSHCN changes MCOs, the MCO must provide the receiving MCO information concerning the results of the MCO s identification and assessment of that Member s needs to prevent duplication of those activities Access to Care and Service Management Once identified, the MCO must have effective systems to ensure the provision of Covered Services to meet the special preventive, primary Acute Care, and specialty health care needs appropriate for treatment of a Member s condition(s). All STAR+PLUS Members are considered to be MSHCN. The MCO must provide access to identified PCPs and specialty care Providers with experience serving MSHCN. Such Providers must be board-qualified or board-eligible in their specialty. The MCO may request exceptions from HHSC for approval of traditional providers who are not board-qualified or board-eligible but who otherwise meet the MCO s credentialing requirements. CSHCN is a term often used to refer to a services program for children with special health care needs administered by DSHS, and described in 25 TAC Although children served through this DSHS program may also be served by Medicaid or CHIP, the reference to CSHCN in this Contract does not refer to children served through the DSHS program. For services to CSHCN, the MCO must have Network PCPs and specialty care Providers that have demonstrated experience with CSHCN in pediatric specialty centers such as children s Hospitals, teaching Hospitals, and tertiary care centers. The MCO is responsible for working with MSHCN, their health care providers, their families and, if applicable, legal guardians to develop a seamless package of care in which primary, Acute Care, and specialty service needs are met through a Service Plan that is understandable to the Member, and his or her representatives. The Service Plan includes, but is not limited to, the following: 1. the Member s history; 2. summary of current medical and social needs and concerns; 3. short and long term needs and goals; 4. a list of services required, their frequency, and 5. a description of who will provide the services. The Service Plan should incorporate as a component of the plan the Individual Family Service Plan (IFSP) for members in the Early Childhood Intervention (ECI) Program. The Service Plan may include information regarding non-covered services, such as Non-Capitated Services (see below), community and other resources, and information on how to access affordable, integrated housing. The MCO is responsible for providing Service Management, developing a Service Plan, and ensuring MSHCN, including CSHCN, have access to treatment by a multidisciplinary team when the Member s PCP determines the treatment is Medically Necessary, or to avoid separate and fragmented evaluations and service plans. The team must include both physician and non-physician providers that the PCP determines are necessary for the comprehensive treatment of the Member. The team must: 1. participate in Hospital discharge planning; 2. participate in pre-admission Hospital planning for non-emergency Hospitalizations; Page 3 of 12

4 3. develop specialty care and support service recommendations to be incorporated into the Service Plan; and 4. provide information to the Member, or when applicable, the Member s representatives concerning the specialty care recommendations. MSHCN, their families, legal guardians, or their health providers may request Service Management from the MCO. The MCO must make an assessment of whether Service Management is needed and furnish Service Management when appropriate. The MCO may also recommend to an MSHCN, CSHCN, or their families or legal guardians that Service Management be furnished if the MCO determines that Service Management would benefit the Member. The MCO must provide information and education in its Member Handbook and Provider Manual about the care and treatment available in the MCO s plan for Members with Special Health Care Needs, including the availability of Service Management. The MCO must have a mechanism in place to allow Members with Special Health Care Needs to have direct access to a specialist as appropriate for the Member s condition and identified needs, such as a standing referral to a specialty physician. The MCO must also provide MSHCN with access to non-primary care physician specialists as PCPs, as required by 28 T.A.C , and.1.4.2, Primary Care Providers. The MCO must implement a systematic process to coordinate Non-capitated Services, and enlist the involvement of community organizations that may not be providing Covered Services but are otherwise important to the health and wellbeing of Members. The MCO also must make a best effort to establish relationships with State and local programs and community organizations, such as those listed below, in order to make referrals for MSHCN and other Members who need community services: 1. Community Resource Coordination Groups (CRCGs); 2. Early Childhood Intervention (ECI) Program; 3. local school districts (Special Education); 4. Health and Human Services Commission s Medical Transportation Program (MTP); 5. Texas Department of Assistive and Rehabilitative Services (DARS) Blind Children s Vocational Discovery and Development Program; 6. Texas Department of State Health (DSHS) services, including community mental health programs, and Title V Maternal and Child Health and Children with Special Health Care Needs (CSHCN) Programs; 7. other state and local agencies and programs such as food stamps, and the Women, Infants, and Children s (WIC) Program; and 8. civic and religious organizations and consumer and advocacy groups, such as United Cerebral Palsy, which also work on behalf of the MSHCN population Service Management for Certain Populations The MCO must have service management programs and procedures for the following populations, as applicable to the MCO: 1. high-cost catastrophic cases; 2. women with high-risk pregnancies (STAR and STAR+PLUS Programs only); 3. individuals with mental illness and co-occurring substance abuse; and 4. Farmworker Children (FWC) (STAR and STAR+PLUS Programs only) Disease Management (DM)/Health Home Services The MCO must provide or arrange the provision of comprehensive DM/Health Home Services consistent with state statutes and regulations and federal law. Such DM/Health Home Services must be part of person-based approach and holistically address the needs of persons with multiple chronic conditions or a single serious and persistent mental health condition. The MCO must develop and implement DM/Health Home Services for Members with chronic conditions that are often prevalent in MCO Program Members. Chronic conditions include, but are not limited to: a mental health condition; substance use disorder; asthma; diabetes; heart disease; and being overweight, as evidenced by having a Body Mass Index (BMI) over 25. HHSC will not identify individual Members with chronic conditions. The MCO Page 4 of 12

5 must implement policies and procedures to ensure that the MCO identifies and enrolls Members that require DM/Health Home Services in a program to provide such services. Members eligible for the DM/Health Home Services program must have: (1) at least two (2) chronic conditions, (2) one (1) chronic condition and be at risk for having a second chronic condition, (3) have a serious and persistent mental health condition. The MCO must develop and maintain screening and evaluation procedures for the early detection, prevention, treatment, or referral of participants at risk for or diagnosed with the chronic conditions identified above or in Uniform Managed Care Manual Chapter 9.1. The MCO must ensure that all Members enrolled into a DM/Health Home Services program have the opportunity to opt out of these services within 30 days while still maintaining access to all other Covered Services. For all new Members not previously enrolled in the MCO and who require DM/Health Home Services, the MCO must evaluate and ensure continuity of care with any previous DM/Health Home Services in accordance with the requirements in Uniform Managed Care Manual Chapter 9.1. The DM/Health Home Services program(s) must include: 1. patient self-management education; 2. Provider education; 3. evidence-based models and minimum standards of care; 4. standardized protocols and participation criteria; 5. Provider-directed or Provider-supervised care; 6. a mechanism to incentivize Providers for provision of timely and quality care; 7. implementation of interventions that address the continuum of care; 8. mechanisms to modify or change interventions that are not proven effective; 9. mechanisms to monitor the impact of the DM/Health Home Program over time, including both the clinical and the financial impact. 10. comprehensive care management; 11. care coordination and health promotion; 12. comprehensive traditional care, including appropriate follow-up, from inpatient to other settings; 13. patient and family support (including authorized representatives); 14. referral to community and social support services, if relevant, and; 15. use of health information technology to link services, as feasible and appropriate. The DM/Health Home Services program must include a Designated Provider to serve as the Health Home. The Designated Provider must meet the qualifications for such an entity as established by the U.S. Secretary of Health and Human Services. The Designated Provider may be a provider operating with a team of health professionals, or a health team selected by the Member. The MCO must maintain a system to track and monitor all DM/Health Home Services participants for clinical, utilization, and cost measures. The MCO must require Medicaid and Designated Providers to submit reports to the MCO regarding the quality of Health Home Services delivered according to measures developed by the U.S. Secretary of Health and Human Services. These reports must in turn be delivered to HHSC annually. The MCO must provide designated staff to implement and maintain DM Programs and to assist participating Members in accessing DM/Health Home Services. The MCO must educate Members and Providers about the MCO s DM/Health Home Services programs and activities. Additional requirements related to the MCO s DM/Health Home Service programs and activities are found in Uniform Managed Care Manual Chapter 9.1, Disease Management Requirements for STAR, CHIP and STAR+PLUS DM/Health Home Services and Participating Providers At a minimum, the MCO must: Page 5 of 12

6 1. implement a system for Providers to request specific DM/Health Home interventions; 2. give Providers information, including differences between recommended prevention and treatment and actual care received by Members enrolled in a DM/Health Home Services program, and information concerning such Members adherence to a service plan; and 3. for Members enrolled in a DM/Health Home Services program, provide reports on changes in a Member s health status to his or her PCP Behavioral Health (BH) Network and Services The requirements in this subsection pertain to all MCOs except: (1) the STAR MCOs in the Dallas Service Area, whose Members receive Behavioral Health Services through the NorthSTAR Program, and (2) the CHIP Perinatal Program MCOs with respect to their Perinate Members (unborn children). The MCO must provide, or arrange to have provided, to Members all Medically Necessary Behavioral Health (BH) Services as described in Attachments B-1, STAR Covered Services, B-1.1, CHIP Covered Services, and B-1.2, STAR+PLUS Covered Services, All BH Services must comply with the access standards included in.1.3. For Medicaid MCOs, BH Services are described in more detail in the Texas Medicaid Provider Procedures Manual and the Texas Medicaid Bulletins. When assessing Members for BH Services, the MCO and its Network Behavioral Health Service Providers must use the DSM-IV multi-axial classification. HHSC may require use of other assessment instrument/outcome measures in addition to the DSM-IV. Providers must document DSM-IV and assessment/outcome information in the Member s medical record BH Provider Network The MCO must maintain a Behavioral Health Services Provider Network that includes psychiatrists, psychologists, and other Behavioral Health Service Providers. To ensure accessibility and availability of qualified Providers to all Members in the Service Area, the Provider Network must include Behavioral Health Service Providers with experience serving special populations among the MCO Program(s) enrolled population, including, as applicable, children and adolescents, persons with disabilities, the elderly, and cultural or linguistic minorities Member Education and Self-referral for Behavioral Health Services The MCO must maintain a Member education process to help Members know where and how to obtain Behavioral Health Services. The MCO must permit Members to self refer to any Network Behavioral Health Services Provider without a referral from the Member s PCP. The MCOs policies and procedures, including its Provider Manual, must include written policies and procedures for allowing such self-referral to Behavioral Health Services. The MCO must permit Members to participate in the selection of the appropriate behavioral health providers, and must provide the Member with information on accessible Network Providers with relevant experience Behavioral Health Services Hotline This Section includes Member Hotline requirements. Requirements for Provider Hotlines are found in The MCO must have an emergency and crisis Behavioral Health Services Hotline staffed by trained personnel 24 hours a day, seven (7) days a week, toll-free throughout the Service Area. Crisis hotline staff must include or have access to qualified Behavioral Health Services professionals to assess Behavioral Health emergencies. Emergency and crisis Behavioral Health Services may be arranged through mobile crisis teams. It is not acceptable for an emergency intake line to be answered by an answering machine. Page 6 of 12

7 The MCO must operate a toll-free hotline as described in to handle Behavioral Health-related calls. The MCO may operate one hotline to handle emergency and crisis calls and routine Member calls. The MCO cannot impose maximum call duration limits and must allow calls to be of sufficient length to ensure adequate information is provided to the Member. Hotline services must meet Cultural Competency requirements and provide linguistic access to all Members, including the interpretive services required for effective communication. The Behavioral Health Services Hotline may serve multiple MCO Programs if the Hotline staff is knowledgeable about all of the MCO Programs. The Behavioral Health Services Hotline may serve multiple Service Areas if the Hotline staff is knowledgeable about all such Service Areas, including the Behavioral Health Provider Network in each Service Area. The MCO must ensure that the toll-free Behavioral Health Services Hotline meets the following minimum performance requirements for all MCO Programs and Service Areas: 1. 99% of calls are answered by the fourth ring or an automated call pick-up system; 2. no incoming calls receive a busy signal; 3. at least 80% of calls must be answered by toll-free line staff within 30 seconds measured from the time the call is placed in queue after selecting an option; 4. the call abandonment rate is seven percent (7%) or less; and 5. the average hold time is two (2) minutes or less. The MCO must conduct ongoing quality assurance to ensure these standards are met. The MCO must monitor the MCO s performance against the Behavioral Health Services Hotline standards and submit performance reports summarizing call center performance as indicated in.1.20 and the Uniform Managed Care Manual. As a component of quality monitoring, HHSC may require the MCO to implement a system where callers are given the option of participating in an automated survey at the end of a call. If HHSC determines that it is necessary to conduct onsite monitoring of the MCO s Behavioral Health Services Hotline functions, the MCO is responsible for all reasonable travel costs incurred by HHSC or its authorized agent(s) relating to such monitoring. For purposes of this section, reasonable travel costs include airfare, lodging, meals, car rental and fuel, taxi, mileage, parking and other incidental travel expenses incurred by HHSC or its authorized agent in connection with the onsite monitoring Coordination between the BH Provider and the PCP The MCO must require, through Provider contract provisions, that PCPs have screening and evaluation procedures for the detection and treatment of, or referral for, any known or suspected Behavioral Health problems and disorders. PCPs may provide any clinically appropriate Behavioral Health Services within the scope of their practice. The MCO must provide training to Network PCPs on how to screen for and identify behavioral health disorders, the MCO s referral process for Behavioral Health Services, and clinical coordination requirements for such services. The MCO must include training on coordination and quality of care such as behavioral health screening techniques for PCPs and new models of behavioral health interventions. The MCO must develop and disseminate policies regarding clinical coordination between Behavioral Health Service Providers and PCPs. The MCO must require that Behavioral Health Service Providers refer Members with known or suspected and untreated physical health problems or disorders to their PCP for examination and treatment, with the Member s or the Member s legal guardian s consent. Health Providers may only provide physical Health Care Services if they are licensed to do so. This requirement must be specified in all Provider Manuals. Page 7 of 12

8 The MCO must require that behavioral health Providers send initial and quarterly (or more frequently if clinically indicated) summary reports of a Members behavioral health status to the PCP, with the Member s or the Member s legal guardian s consent. This requirement must be specified in all Provider Manuals Follow-up after Hospitalization for Behavioral Health Services The MCO must require, through Provider contract provisions, that all Members receiving inpatient psychiatric services are scheduled for outpatient follow-up and/or continuing treatment prior to discharge. The outpatient treatment must occur within seven (7) days from the date of discharge. The MCO must ensure that Behavioral Health Service Providers contact Members who have missed appointments within 24 hours to reschedule appointments Chemical Dependency The MCO must comply with 28 T.A.C et seq., regarding utilization review for Chemical Dependency Treatment. Chemical Dependency Treatment must comply with the standards set forth in 28 T.A.C. Part 1, Chapter 3, Subchapter HH Court-Ordered Services Court-Ordered Commitment means a commitment of a Member to a psychiatric facility for treatment that is ordered by a court of law pursuant to the Texas Health and Safety Code, Title VII, Subtitle C. The MCO must provide inpatient psychiatric services to Members birth through age 20, up to the annual limit, who have been ordered to receive the services by a court of competent jurisdiction under the provisions of Chapters 573 and 574 of the Texas Health and Safety Code, relating to Court-Ordered Commitments to psychiatric facilities. The MCO is not obligated to cover placements as a condition of probation, authorized by the Texas Family Code. The MCO cannot deny, reduce or controvert the Medical Necessity of inpatient psychiatric services provided pursuant to a Court-ordered Commitment for Members birth through age 20. Any modification or termination of services must be presented to the court with jurisdiction over the matter for determination. A Member who has been ordered to receive treatment under the provisions of Chapter 573 or 574 of the Texas Health and Safety Code can only Appeal the commitment through the court system Local Mental Health Authority (LMHA) The MCO must coordinate with the Local Mental Health Authority (LMHA) and state psychiatric facility regarding admission and discharge planning, treatment objectives and projected length of stay for Members committed by a court of law to the state psychiatric facility. Medicaid MCOs are required to comply with additional Behavioral Health Services requirements relating to coordination with the LMHA and care for special populations. These Medicaid MCO requirements are described in Additional Medicaid Behavioral Health Provisions Local Mental Health Authority (LMHA) Assessment to determine eligibility for rehabilitative and targeted DSHS case management services is a function of the LMHA. Covered Services must be provided to Members with severe and persistent mental illness (SPMI) and severe emotional disturbance (SED), when Medically Necessary, whether or not they are also receiving targeted case management or rehabilitation services through the LMHA. The MCO must enter into written agreements with all LMHAs in the Service Area that describe the process(es) that the MCO and LMHAs will use to coordinate services for Medicaid Members with SPMI or SED. The agreements will: Page 8 of 12

9 1. describe the Behavioral Health Services indicated in detail in the Provider Procedures Manual and in the Texas Medicaid Bulletin, include the amount, duration, and scope of basic and Value-added Services, and the MCO s responsibility to provide these services; 2. describe criteria, protocols, procedures and instrumentation for referral of Medicaid Members from and to the MCO and the LMHA; 3. describe processes and procedures for referring Members with SPMI or SED to the LMHA for assessment and determination of eligibility for rehabilitation or targeted case management services; 4. describe how the LMHA and the MCO will coordinate providing Behavioral Health Services to Members with SPMI or SED; 5. establish clinical consultation procedures between the MCO and LMHA including consultation to effect referrals and ongoing consultation regarding the Member s progress; 6. establish procedures to authorize release and exchange of clinical treatment records; 7. establish procedures for coordination of assessment, intake/triage, utilization review/utilization management and care for persons with SPMI or SED; 8. establish procedures for coordination of inpatient psychiatric services (including Court- ordered Commitment of Members birth through age 20) in state psychiatric facilities within the LMHA s catchment area; 9. establish procedures for coordination of emergency and urgent services to Members; 10. establish procedures for coordination of care and transition of care for new Members who are receiving treatment through the LMHA; and 11. establish that, when Members are receiving Behavioral Health Services from the Local Mental Health Authority, the MCO is using the same UM guidelines as those prescribed for use by Local Mental Health Authorities by DSHS, published at: The MCO must offer licensed practitioners of the healing arts (defined in 25 T.A.C., Part 1, Chapter 419, Subchapter L), who are part of the Member s treatment team for rehabilitation services (the Treatment Team ) the opportunity to participate in the MCO s Network. The practitioner must agree to accept the MCO s Provider reimbursement rate, meet the credentialing requirements, and comply with all the terms and conditions of the MCO s standard Provider contract. MCOs must allow Members receiving rehabilitation services to choose the licensed practitioners of the healing arts who are currently a part of the Member s Treatment Team. If the Member chooses to receive these services from Out-of- Network licensed practitioners of the healing arts who are part of the Member s Treatment Team, the MCO must reimburse the provider through Out-of-Network reimbursement arrangements. Nothing in this section diminishes the potential for the Local Mental Health Authority to seek best value for rehabilitative services by providing these services under arrangement, where possible, as specified is 25 T.A.C Substance Abuse Benefit Substance Abuse and Dependency Treatment Services The requirements in this subsection apply to STAR+PLUS MCOs in all Service Areas and to STAR MCOs in all Service Areas except the Dallas Service Area. Members in the Dallas Service Area receive Behavioral Health Services through the NorthSTAR Program. Substance use disorder includes substance abuse and dependence as defined by the current Diagnostic and Statistical Manual of Mental Disorders (DSM) Providers Providers for the substance abuse and dependency treatment benefit include: Hospitals, chemical dependency treatment facilities licensed by the Department of State Health Services, and practitioners of the healing arts. MCOs must include Significant Traditional Providers (STPs) of these benefits in its Network, and provide such STPs with expedited credentialing. Medicaid MCOs must enter into provider agreements with any willing Significant Traditional Page 9 of 12

10 Provider (STP) of these benefits that meets the Medicaid enrollment requirements, MCO credentialing requirements and agrees to the MCO s contract terms and rates. For purposes of this section, STPs are providers who meet the Medicaid enrollment requirements and have a contract with the Department of State Health Services (DSHS) to receive funding for treatment under the Federal Substance Abuse Prevention and Treatment block grant. The STP requirements described herein apply to all Service Areas, and unlike other STP requirements are not limited to the first three (3) years of operations. MCOs must maintain a provider education process to inform substance abuse treatment Providers in the MCO s Network on how to refer Members for treatment Care Coordination MCOs must ensure care coordination is provided to Members with a substance use disorder. MCOs must work with providers, facilities, and Members to coordinate care for Members with a substance use disorder and to ensure Members have access to the full continuum of Covered Services (including without limitation assessment, detoxification, residential treatment, outpatient services, and medication therapy) as Medically Necessary and appropriate. MCOs must also coordinate services with the DSHS, DFPS, and their designees for Members requiring Non-Capitated Services. Non- Capitated Services includes, without limitation, services that are not available for coverage under the Contract, State Plan or Waiver that are available under the Federal Substance Abuse and Prevention and Treatment block grant when provided by a DSHS-funded provider or covered by the DFPS under direct contract with a treatment provider. MCOs must work with DSHS, DFPS, and providers to ensure payment for Covered Services is available to Out-of-Network Providers who also provide related Non-capitated Services when the Covered Services are not available through Network Providers Member Education and Self-Referral for Substance Abuse and Dependency Treatment Services MCOs must maintain a Member education process (including hotlines, manuals, policies and other Member Materials) to inform Members of the availability of and access to substance abuse treatment services, including information on self-referral. 8.3 Additional STAR+PLUS Scope of Work Covered Community-Based Long-Term Services and Supports The MCO must ensure that STAR+PLUS Members needing Community Long-term Services and Supports are identified, and that services are referred and authorized in a timely manner. The MCO must ensure that Providers of Community Long-term Services and Supports are licensed to deliver the services they provide. Community Long-term Services and Supports in a managed care model presents challenges, opportunities and responsibilities. Community Long-term Services and Supports may be necessary as a preventative service to avoid more expensive hospitalizations, emergency room visits, or institutionalization. Community Long-term Services and Supports should also be made available to Members to assure maintenance of the highest level of functioning possible in the least restrictive setting. A Member s need for Community Long-term Services and Supports to assist with the activities of daily living must be considered as important as needs related to a medical condition. MCOs must provide both Medically Necessary and Functionally Necessary Covered Services to Community Long-term Services and Supports Members Community Based Long-Term Services and Supports Available to All Members The MCO must enter into written contracts with Providers of Personal Assistance Services and Day Activity and Health Services (DAHS) to ensure access to these services for all STAR+PLUS Members. At a minimum, these Providers must meet all of the following state licensure and certification requirements for providing the services in Attachment B-1.2, STAR+PLUS Covered Services. Community-based Long-Term Services and Supports Available to All Members Service Licensure and Certification Requirements Page 10 of 12

11 Personal Attendant Services/Primary Home Care Day Activity and Health Services (DAHS) The Provider must be licensed by DADS as a Home and Community Support Services Agency (HCSSA). The level of licensure required depends on the type of service delivered. NOTE: For primary home care and client managed attendant care, the agency may have only the Personal Assistance Services level of licensure. The Provider must be licensed by the DADS Regulatory Division as an adult day care provider. To provide DAHS, the Provider must provide the range of services required for DAHS (c) STAR+PLUS Waiver Services Available to Qualified Members The 1915(c) STAR+PLUS Waivers (SPW) provides Community Long-term Services and Supports to Medicaid Eligibles who are elderly and to adults with disabilities as a cost-effective alternative to living in a nursing facility. These Members must be age 21 or older, be a Medicaid recipient or be otherwise financially eligible for waiver services. To be eligible for SPW Services, a Member must meet income and resource requirements for Medicaid nursing facility care, and receive a determination from HHSC on the medical necessity/level of care of the nursing facility care. The MCO must make available to STAR+PLUS Members who meet these eligibility requirements the array of services allowable through HHSC s CMS-approved SPW (see Attachment B-1.2, STAR+PLUS Covered Services ). Community-based Long-Term Services and Supports under the 1915(c) STAR+PLUS Waiver Service Licensure and Certification Requirements Personal Attendant Services The Provider must be licensed by DADS as a Home and Community Support Services Agency (HCSSA). The level of licensure required depends on the type of service delivered. For Primary Home Care and Client Managed Attendant Care, the agency may have only the Personal Assistance Services level of licensure. Assisted Living Services The Provider must be licensed by the Texas Department of Aging and Disability Services, Long Term Care Regulatory Division in accordance with 40 T.A.C., Part 1, Chapter 92. The type of licensure determines what services may be provided. Emergency Response Service Provider Licensed by the Texas Department of State Health Services as a Personal Emergency Response Services Agency under 25 T.A.C., Part 1, Chapter 140, Subchapter B. Nursing Services Licensed Registered Nurse by the Texas Board of Nursing under 22 T.A.C., Part 11, Chapter 217. Page 11 of 12

12 Adult Foster Care Dental Respite Care Home Delivered Meals Adult foster care homes serving three (3) or fewer participants must comply with requirements outlined in 40 T.A.C., Part 1, Chapter 48, Subchapter K. Adult foster care homes serving four (4) participants must be licensed by DADS as an assisted living facility under 40 T.A.C., Part 1, Chapter 92. Licensed by the Texas State Board of Dental Examiners as a Dentist under 22 T.A.C., Part 5, Chapter 101. Licensed by DADS as a Home and Community Support Services Agency (HCSSA) under 40 T.A.C., Part 1, Chapter 97. Providers must comply with requirement of 40 T.A.C., Part 1, Chapter 55 for providing home delivered meal services, which include requirements such as dietary requirements, food temperature, delivery times, and training of volunteers and others who deliver meals Service Coordination The MCO must furnish a Service Coordinator to all STAR+PLUS Members who request one. The MCO should also furnish a Service Coordinator to a STAR+PLUS Member when the MCO determines one is required through an assessment of the Member s health and support needs. The MCO must ensure that each STAR+PLUS Member has a qualified PCP who is responsible for overall clinical direction and, in conjunction with the Service Coordinator, serves as a central point of integration and coordination of Covered Services, including primary, Acute Care, Long-term Services and Supports, and Behavioral Health Services. The Service Coordinator must work as a team with the PCP to coordinate all STAR+PLUS Covered Services and any applicable Non-capitated Services. This requirement applies whether or not the PCP is in the MCO s Network, as some STAR+PLUS Members dually eligible for Medicare may have a PCP that is not in the MCO s Provider Network. In order to integrate the Member s Acute Care and primary care, and stay abreast of the Member s needs and condition, the Service Coordinator must also actively involve and coordinate with the Member s primary and specialty care providers, including Behavioral Health Service providers, providers of Non-capitated Services, and Medicare Advantage health plans for qualified Dual Eligible Members. STAR+PLUS Members dually eligible for Medicare will receive most prescription drug services through Medicare rather than Medicaid. The STAR+PLUS Program does cover a limited number of medications not covered by Medicare. See.2.13 for more details on wrap around services. The MCO must identify and train Members or their families to coordinate their own care, to the extent of the Member s or the family s capability and willingness to coordinate care. Page 12 of 12