HOME AND COMMUNITY CARE (HACC) STRENGTHENING DIVERSITY PLAN

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1 HOME AND COMMUNITY CARE () STRENGTHENING DIVERSITY PLAN Beverly Vanderwerf Community Development Worker Service Coordination St Arnaud Campus PO Box 31, St Arnaud, Victoria 3478 Phone : Mobile : s who have contributed to this plan: Ararat Rural City Council, Beaufort & Skipton Health Service, East Grampians Health Service, East Wimmera Health Service, Elmhurst Bush Nursing Centre, Grampians Community Health, Grampians Pyrenees Primary Care Partnership, Northern Grampians Shire, Pyrenees Shire Council, Stawell Regional Health EWHS Diversity Plan /10/2013 1

2 planning and practice is an element of an overarching quality improvement strategy that the program in Victoria pursues. Other elements include the implementation of person centred assessment and the Active Service Model approach, and refocusing services to have a wellness promotion and enabling approach for people who use services. These elements share the common goal of responding to the specific characteristics and circumstances of each person who seeks services. Diversity encompasses the range of special-needs groups who are specified in Victoria s current review agreement with the Commonwealth, which specifically names people from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander peoples, people with dementia, financially disadvantaged people and people in remote or isolated areas Diversity also addresses the needs of other groups who may experience barriers to accessing services, such as those who experience or are at risk of homelessness; gay, lesbian, bisexual, transgender or intersex (GLBTI) people; and people living with HIV. Diversity planning and practice requires population planning to specify the characteristics of the target population in a catchment area, mapping the geographic distribution of groups of people who share these characteristics, and then working out what this means for the way agencies deliver their services. EWHS plan for will consist of the following special needs groups within our 6 Priority Areas Priority Area No. 1 Dementia: Improving access to services for eligible people with dementia, their families and carers and improving dementia friendly environments and social support services. Priority Area No.2 Rural and Social Isolation: Improving access to services for eligible people living in rural and remote areas and improve access to social and recreational connections in the community Priority Area No 3 Mental Health: Promote positive Mental Health programs and improve service response to eligible people with a possible mental illness Priority Area No 4 Cultural Diversity: Recognising and accepting each persons individuality and responding appropriately Priority Area No 5 Aboriginal: Improving access to services for people from Aboriginal and Torres Strait Islander back groups. Priority Area No.6 GLBTI: Improving access to services for people within the GLBTI group. EWHS Diversity Plan 18/10/2013 2

3 years indicates that Priority Area No. 1 Dementia: Improving access to services for eligible people with dementia, their families and carers. - Improve dementia friendly environments and social support services for client s with dementia Development Development Development Attend meetings or reading of the Minutes of Grampians Region Dementia Advisory (GRDAG) Relevant agency representatives attend Directory Working Promote the use of Directory to practitioners Utilising Regional Toolkit for Assessment Staff and Coordinators GRDAG Working to develop Directory GRDAG Working to develop and review Directory Attendance of relevant staff meetings regarding the at Regional Toolkit Read minutes and provide updates within appropriate internal meetings Attend Directory Working Promote Directory Identify assessment staff for in Toolkit GRDAG Department of Health () GRDAG GRDAG GRDAG GML. GRDAG GRDAG March 2013 March 2013 March 2013 Decemr 2013 Dissemination of information across care settings, home, community and residential GML have this project. Promoted at EWHS medical staff GP meetings. Acute services. Community H and aged care. Evaluation of staff Participation rates of staff memrs. Evaluation of Toolkit by GRDAG August 2013 August 2013 were challenges Education and promotion of Education and promotion of Education and promotion of EWHS Diversity Plan 18/10/2013 3

4 years indicates that were challenges Action plan Development will review the evaluation of the RD and develop an action plan Present recommendations for further work to the Person Centred Care (PCC) Working Community development Worker to participate in the PCC Working Regional Dementia Project Officer. PCC Worki ng GRDAG March 2014 Development of an Action Plan for 2014/2015 started Improving access Improve dementia friendly environments and social support services for client s with dementia Scope out current environments. NG Shire Buloke Shire staff Staff CD Worke r Communit y August 2014 Suitable environments have en identified for future work in year 3 Training Dementia Learning modules available for all staff All relevant staff to aware of available Dementia Learning modules Appropriate staff to have access to Training on the Grey Matter resource & GML dementia pathways toolkit All funded agencies July 2014 Numr of staff completing. Gaps in access identified for future work in year 3 complete Scoping work Determine the numr of younger persons with dementia in our catchment area. Liaise with Buloke and Grampians regional plans Research regional and statistical data to determine numrs GML Alzheimer s Australia. GRDAG Medicare locals August 2014 Statistical data. Evaluation plan to determine work needing to done in next year 3 EWHS Diversity Plan 18/10/2013 4

5 years indicates that were challenges Priority Area No.2 Rural and Social Isolation: Improving access to services for eligible people living in rural and remote areas : Identify and improve access to social and recreational connections in the community Scoping work Scoping work to determine numr of socially isolated client s living in the catchment. Network with Buloke and Grampians regional plans Research regional and statistical data to determine numrs GML NGPCP Statistical data Sustainability plan- NGS August 2014 Statistical data. Evaluation plan to determine work needing to done in year 3 Identify transport options Liaise with Connections Project Officer to identify transport issues across the sub-region Provide input to the Project Officer as appropriate Provide an accessible community car transport program to St Arnaud residents Offer clients alternative transport options Connections Rural Access Workers Grampians Medicare Local Connection s Representat ives on Connection s Working June 2013 will receive report from Connections Buloke- MHP priority to advocate for transport solutions. Invite Community Connection Project Officer to attend PCC Working meetings to invite Project Officer to PCC Working Connections Project Officer Community Connection Project Officer July 2012 Regular attendance at PCC Working meeting by the CTCPO Buloke- MHP priority to advocate for transport solutions. EWHS Diversity Plan 18/10/2013 5

6 years indicates that were challenges Sustainability Plan Participate in the development of the Sustainability Plan Central Grampians & Pyrenees group develop an the Sustainability Plan as appropriate Utilise data, outcomes and review recommendatio ns GROUP Septemr 2012 Development of Action Plan from Sustainability Plan and Evaluation Sustainability plan is with NGS EWHS Diversity Plan 18/10/2013 6

7 years indicates that were challenges Social and recreational connections Investigate utilising current community and social calendar of events. Determine viability and sustainability of a sub-regional calendar Linking LGA Community Calendars through PCP website Promote use of calendars to clients, families and the community Inform staff of the Community Calendar and what can done to reduce social isolation. Provide Community Health program and event details to included in NGS Calendar Community groups PCC July 2014 Links to each Community Calendar on website staff to Disseminate upcoming numr of community events and ongoing social activities available to client groups. Increase in numr of clients attending social activities. EWHS Diversity Plan 18/10/2013 7

8 years Priority Area No 3 Mental Health: Promote positive Mental Health programs Improve service response to eligible people with a possible mental illness Scoping work Scoping work to determine numr of potential clients with proposed mental health issues Partner with the recovery engagement Work ing done with PCP, ML Research regional and statistical data to determine numrs Mental Health Services Liaise with Buloke and Grampians regional plans ML PCP June 2014 indicates that Statistical data. Evaluation plan to determine work needing to done in year 3 were challenges Raising awareness Develop and deliver opportunities for staff to increase their knowledge and skills enabling them to respond effectively to clients with possible mental health issues. Partner with the recovery engagement Work ing done with PCP, ML Investigate the role of the Social Work department the Development for good Mental Health website LGA websites Staff Meetings Newsletters office Mental Health Services Grampians Medicare Local. Each agency April 2014 Improved capacity of staff to respond effectively to clients with possible mental health issues. Improve Access Improve access to services for Clients with a possible mental health illness Medicare locals Partners in recovery. Investigate current mental health referral pathways and services Mental Health Services Buloke Shire Mental health Mapping Jan 2014 Improvements in service have en identified for improvement in Year 3 Link to the metal health Tool EWHS Diversity Plan 18/10/2013 8

9 years indicates that were challenges Education and Staff Promote a numr of community education programs on mental health. Training on new Mental health e3learnig Utilise available community educational opportunities Implementing the Mental health first aid program No bull program E3learning module LGA websites Newsletters Central office Mental Health Services Grampians Medicare Local Media sources e.g. newspapers, newsletters. EWHS staff July 2014 No. of programs No of participants completing programs and feedback Priority Area No 4 Cultural Diversity: Recognising and accepting each persons individuality and responding appropriately Scoping Increase service access for client s from CALD backgrounds Gather evidence on the numr of CALD Backgrounds within our catchment area from statistical data GML NGPCP Statistical data CALD agencies August 2014 Statistical data. Evaluation plan to determine work needing to done in year 3 Statistics are ing collected at point of contact on CALD group Awareness Raising Raising staff awareness of cultural staff provided opportunities to attend days Management support for staff to participate in cultural awareness days Cultural specific agencies Each agency Training Calendar March 2012 Feedback and participation in cultural awareness days Harmony Day EWHS Diversity Plan 18/10/2013 9

10 years indicates that were challenges Education Implement to staff staff provided opportunities to attend days Dissemination of opportunities available to staff Bridges out of Poverty. Health Coaching Mentoring. through newsletter for opportunities and website Each Agency Training Calendar June 2014 Evaluation of staff months (3) post Participation rates of staff memrs Partially Service improvement Develop person centred care assessment and care planning processes and documentation Training for staff in Person centred care staff are provided with in assessment and GDCP. Delivered in group settings GDCP Toolkit through newsletter for opportunities and website Strengthening assessment and care planning: a guide for Assessment Services Each Agency Training Calendar May 2014 Evaluation of staff months (3) post. Participation rates of staff memrs. Audits on assessment and care planning Priority Area No 5 Aboriginal: Improving access to services for people from Aboriginal and Torres Strait Islander back groups. Scoping work Determine the numr of Aboriginal clients in our catchment area Research regional and statistical data to determine numrs GML Aboriginal community controlled organisations NGPCP ABS Sept 2014 Evaluation of Data to determine service design. EWHS Diversity Plan 18/10/ ISBAR

11 years indicates that were challenges Improving Access to services Improve access to services for clients from ATSI backgrounds Displaying information material that is culturally relevant and on display within our organisation GML Aboriginal community controlled organisations NGPCP Priority Area No.6 GLBTI: Improving access to services for people within the GLBTI group. Scoping work Improving Access to services Determine the numr of GLBTI client s within our EWHS catchment area Improve access to services for clients within the GLBTI group Research regional and statistical data to determine numrs Develop for address the needs of GLBTI clients. NGPCP Regional Diversity plan. Rainbow network Inc. Advisor Dept of Health and Ageing Dec 2014 Information and resources available for staff and client s from ATSI backgrounds Sept 2014 Evaluation of Data to determine service design. Dec 2014 The development of Information and resources available for staff and client s from GLBTI Implemented EWHS Diversity Plan 18/10/

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