Navigating You Through the Home Care Journey. There are a lot of options out there and some people are not sure where to start.

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1 Home Care Navigating You Through the Home Care Journey. Aged Care can be confusing for both the customer and their family. There are a lot of options out there and some people are not sure where to start. The information in this booklet will provide you with the knowledge you need to make choices about your home care or your loved one s care. We will navigate you through what home care is, the services that can be provided, how do you access funding, and the steps to get the process underway. We have a friendly Customer Care Team who can also help if you have any further questions, please feel free to call them on SERVICES OFFERED - FUNDING INFORMATION - FAQs

2 What is Home Care? Home care is a range of care and services that help you, or the person you care for, to continue living at home for as long as possible. Home care can be subsidised by the Commonwealth Government, depending on your eligibility. Home care services can include: IN HOME SUPPORT Cleaning Laundry Handyman Cooking Personal Care Gardening HEALTH Nursing Physio Podiatry Occupational Therapy Dietitian Medication Support COMMUNITY / SOCIAL Transport Shopping Social Outings Pet Care Equipment & Supplies Respite

3 What are the Different Types of Home Care Available in WA? Depending on your needs and preferences, you may be eligible for government-subsidised services. These fall into two categories: Home and Community Care (HACC) HACC is for those who only need a low level of support, such as cleaning, shopping, participation in social activities. HACC is subsidised by the State Government. To find out if you are eligible for HACC services, contact us on and we will help you. Alternatively, you can talk to My Aged Care on A Regional Assessment Team will then carry out an assessment and decide whether you are eligible for HACC services. Packaged Care Packaged care is for those who are likely to need more home care services as time goes by, as needs increase. There are four levels of package from simple home support to more regular clinical services, such as nursing and even dementia care. Packaged care is subsidised by the Commonwealth Government.

4 Packages are funded by the government on an approval basis. Package amounts for the different levels can be seen to the right. There are extra funds available for dementia clients called a dementia supplement, your service provider can guide you on whether you are eligible for this. You have control over the types of care and services your receive in your home, how and when they are delivered and who delivers them. You receive regular statements so that you can see how much funding is available for your services and how the money is being spent. If you choose Amana Living as your home care provider, you will have your own Service Coordinator. A dedicated Amana Living Service Coordinator can: help you choose from a wide range of quality, reliable services to suit your individual needs and preferences; ensure your services adapt as your needs change over time; and help you to manage your daily budget. Package Levels LEVEL 1 * $22.04 a day in funding ($ weekly) LEVEL 2 * $40.09 a day in funding ($ weekly) LEVEL 3 * $88.18 a day in funding ($ weekly) Your Coordinator will walk alongside you as much as you like. Some clients like to leave the organisation of their services to their Coordinator after agreeing on what s required. Others want to have a greater level of control. The choice is yours. If you have any questions regarding packages, please contact our Customer Care Team on LEVEL 4 * $ a day in funding ($ weekly) * amounts subject to change.

5 Who is Eligible? Home and Community Care (HACC) To find out if you are eligible for Home and Community Care (HACC) services, contact us on and we will help you. Alternatively, you can talk to the Regional Assessment Services on Home Care Packages Eligibility for Packaged Care is determined by an Aged Care Assessment Team (ACAT). We can help you at every step of the process, so call us at any time for assistance. Assessment works in the following way: Your GP can refer you to an ACAT or, if you are in hospital, the nursing or medical team there will take care of your referral. The ACAT representative will call and make a time to meet with you at home or in hospital, where they will carry out a comprehensive assessment. After this, the ACAT will inform you of the level of care chosen for you as a result of the assessment. A letter will then be mailed to you confirming that your package of care, and giving you a referral code. Once you have received this letter, be sure to call Amana Living to discuss the services you would like to receive. We operate across the Perth metro area and in Kalgoorlie-Boulder.

6 What to Consider with Choosing a Home Care Provider 1. Staff Navigating aged care can be difficult, so ask the service provider if you will get a dedicated Care Coordinator who will spend time with you to understand your needs. 2. Cost There are a few vital questions to ask to help you understand what you re being charged for, including: What is the hourly rate for services? Are services charged in 15, 30 or 60 minute blocks? Is there an additional cost for weekend or evenings? Is there a charge for extras beyond the hourly rate, for example travel? What is the cost for specialised services? Are there entry or exit fees? Will I be charged an administration fee and what does it cover? Will I get a monthly statement? Providers should give you a reconciliation of what has been spent and how much of your budget is left. Can I top up my own package? How long has the provider been in business? What training and qualifications do your staff have? 3. Service Range and Restrictions A provider who has a wide range of services, without any restrictions on what you can buy and from who, will offer greater value longer term. There s greater flexibility and means the support they provide can respond to your changing needs. Consider whether you will want to use the same provider if you ever have to go to a nursing home. If so, choose a provider that also has nursing home facilities. 4. Purpose Finally, what s the passion or purpose of the organisation and does it align with your own beliefs and goals for the future?

7 How to get started Step 1. Step 2. Step 3. Step 4. Step 5. Call Amana Living s Customer Care Team on to discuss your needs and how to get assessed. Get assessed and receive your approval letter for home care. Research your potential providers. Book your home appointment with a Care Coordinator to discuss your goal plan. Call Amana Living on Sign your contract with Amana Living and we can be delivering your services within 48 hours. Value Interim Package Have you recently been assessed by the ACAT team for home care but are still waiting on your confirmation letter? Unfortunately there can be a delay of a few months between an ACAT assessment and the Commonwealth Government issuing a home care package. Amana Living has an excellent offer to help you in the interim - for $199 you can buy 5 hours of home care. Become a VIP with our $199-5 hour Value Interim Package This will include a visit from a Coordinator to explain the services available and 5 hours of care from a choice of these services: Domestic Assistance, Personal Care, Respite and Social Support. These services are offered between 7am-5pm, Monday to Friday. You can purchase as many blocks as you like or if you want to purchase additional single hours they cost $57.60 per hour.

8 Who is Amana Living? Amana Living is one of WA s largest not-for-profit providers of care, accommodation and support for older people. Amana Living has been operating for over 55 years, and was previously known as Anglican Homes. The Amana Living business encompasses: 13 nursing homes providing accommodation and support to 752 people, including 2 specialist nursing homes dedicated to providing care and support to people living with dementia 16 retirement villages 3 dementia day clubs in Osborne Park, Kinross and Bull Creek providing activities and support for 120 people living with dementia. This service also provides much-needed respite for carers 3 Transition Care Centres, providing 84 beds to people transitioning from hospital back to their home or residential care Delivery of care to 1,125 people living in their own home 1,477 staff dedicated to providing high quality care and services 174 volunteers delivered 10,924 volunteered hours in 2016, over a broad range of enrichment activities including arts and crafts, social support, outings, Men s Sheds, pastoral care, and worship support. The organisation s desire is to help older people truly live the second half of their lives. We strive to enrich the mind, body and soul of those we serve which includes both the person being cared for but also assisting the family in what can be stressful and emotional times