Perspectives on Dental & Medical Travel to Latin America: THE CASE FOR COSTA RICA
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1 Perspectives on Dental & Medical Travel to Latin America: THE CASE FOR COSTA RICA
2 Dr. Robert Hall Driver, Co Owner Alice Cooper Co Owner Dr. Hall has driven NASCAR quality Stock Cars at Charlotte Motor Speedway, Texas Motor Speedway, and Chicagoland Speedway. Dr. Hall is a general dentist focusing his interest toward cosmetic dentistry. When Dr. Hall is not practicing dentistry or racing cars he enjoys lecturing at conventions or offering his Dental talents to less fortunate people in Central America.
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5 Dental/Medical Travel 101 (Survey) Patient s Perspective Doctor s Perspective Why is Dental/Medical Travel growing? Current Status of Medical Travel Why Latin America & Costa Rica?
6 Looking for Solutions to USA Healthcare Problems How are International Centers of Excellence Rated Dental/Medical Expertise Accreditation Clinic/Hospital Total Cost Distance Security & Safety
7 Dental & Medical Expertise & Education Public and Private Schools Dental Schools 5 years plus 1 Year of Social Service Additional Years for Specialty Medical School 5 years plus Hospital Internship Additional Years for Specialty Accredited Hospitals in Costa Rica
8 Joint Commission Accreditation United States Correctly ID Patient Improve Effective Communications Improve High-Alert Med Safety Ensure Correct site, Correct-Procedure, Correct-Patient Surgery Reduce Risk of Health Care Associated Infections Reduce Risk of Patient Harm Resulting from Falls Joint Commission Accreditation International Correctly ID Patient Improve Effective Communications Improve High-Alert Med Safety Ensure Correct site, Correct-Procedure, Correct-Patient Surgery Reduce Risk of Health Care Associated Infections Reduce Risk of Patient Harm Resulting from Falls
9 Enhanced Clinical Experience Nursing Increased Level of Service Costa Rica Nurse/Patient Avg. Ratio 3:1 USA Nurse/Patient Ratio Avg. 10:1 Technology/ Training Many USA Trained Dentist & Physicians Post Dental/Medical School Technologically Advanced Hospitals & Clinics Example: Oxygen Chamber to Enhance Healing After Surgery, Dental 3-D Imaging Scan Private Hospital Rooms in CR is Typical Follow up Recovery Centers with Personalized 1:1 Care Patient Advocate Coordinates Return to USA-Promed Follow Patient Through Recovery
10 Dental & Medical Clinic Accreditation American Association for Accreditation Of Ambulatory Surgery Facilities Accreditation Association for Ambulatory Health Care
11 What is PROMED Promotion and Quality Assurance of the Healthcare Industry Association of Accredited Hospitals, Certified Dentist & Medical Doctors, Universities and Tourist Services Supported Ministry of Health and Tourism Board Non profit Organization Through the Seal of Quality Assure any Healthcare and Recovery Facility Provides Services of Excellence that Benefits the Patients Well Being and Security PROMED The Gate to Quality Healthcare in Costa Rica Patient s Perspective ME
12 WHO HOW Do I WHAT WHO Decide WHERE Plan to Pay WHAT WHEN All Options on the Doctor Ask Friends and Neighbors Thorough Doctor Provided Provided Exam by Various by Doctor Many Options All Options WHERE Internist Ask Co-workers I Mean-THOROUGH Hospital Provided Time for Option by Hospital to Decide No Insurance Ask Promed Laboratory Tour WHEN the Blood Hospital Coverage Work Agree Review Due on What Accreditations Elective HOW Can be Done
13 Educated Doctor & Staff Skilled Doctor & Staff Experienced Doctor & Staff Clean & Sterile Hospital Skilled Hospital Staff Major Insurance Accepted Safe and Secure USA/CANADA X X X X X X X CR X X X X X X X Cost?????????? Specialties Knee Hip Shoulder Full Rehabilitation Included Orthopedic Bariatric Sleeve Lap Band Roux-en-Y Face/Neck Body Contouring Enhancements Laser Re- Sculpting Plastic Surgery Cosmetic and Full Mouth Restoration Dental Implants Crowns Veneers Whitening
14 About Latin America (Competent Solution ) Main Destinations México Costa Rica Panamá Colombia Brasil
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16 A DOCTOR S PERSPECTIVE Increasing High Cost in USA & Canada Global Technology Affordable Travel & Close to USA/Canada Trade Liberalization Increased Foreign Investment (Hospitals) Qualified Workforce Qualified Accreditations Travel Service Companies 1,600,000 1,200, , , , *2012
17 Type of Procedures Patients Come to Costa Rica Other Medical (Rx, Rehab, Therapy) 18% Medical Treatments (Cancer, Preventative, Dermatology) 18% Other Surgeries (Orthopedic, Bariatrics, Cardiology) 2% Opthalmology 1% Plastic & Cosmetic 15% Dental 46% Internet Search 30% Referrals 60% Travel Company 9.5% Employer Insurance Coverage 0.5%
18 Deloitte: Medical Tourism Update & Implications Deloitte: 2011 Survey of Health Care Consumers, Global Report International Medical Tourism Journal The Economist Intelligence Unit Report: Travel For Health Patient Profile Age: 45 + Middle Income + Insured and Un insured International Travel Experience
19 Company Profile Large Employers Limited (public & private) Early Adapter Companies Limited Patient Traffic Most Major Insurances have a Global Emergency Program Small Employers (Self Insured & High Deductibles) Specific Procedure Insurance or No Insurance Coverage Knowledgeable Country Personal Referral Internet Research Office, Doctor, & Hospital Selection Question and Answer Price, Quality, and Experience Time Required & Distance to Travel Dental/Medical Travel Acceptance Cycle for Patients
20 Employer Due Diligence Dental/Medical Accreditation Travel Experience for Reputation Employers Capacity of Hospital/Clinic Promed Service Acceptance Cycle
21 The difference between Involved and Committed Is like an Egg and Ham Breakfast The Chicken was Involved The Pig was Committed WHY COSTA RICA? STRATEGIC LOCATION ECONOMIC AND POLITICAL STABILITY QUALITY OF LIFE AND SAFE ACCREDITED HOSPITALS & CLINICS STATE-OF-THE ART DENTAL/MEDICAL TECHNOLOGY QUALIFIED DENTAL/ MEDICAL PROFESSIONALS TOP SUSTAINABLE TOURISM DESTINATION SAVE MONEY for Employee & Employer
22 Why Travel To Latin America & Costa Rica for Healthcare? Accessibility Cost Experience Quality Few Hours Travel by Air Specialized Travel Services for International Patients 50 80% Savings for Dental/Medical Care and Prescription Medications Many USA Trained Dentist & Physicians Post Dental/Medical School 300,000+ Patients Travel from USA To Latin America for Dental/Medical Care Every Year 36 JCI Accredited Hospitals in Latin America 50+ Ambulatory Facilities Internationally Accredited Latin American Home of AAAASF & AAAHC is Costa Rica Reduced Cost Approximately 50% savings in Medical for Package Price Approximately 70% Dental Savings 50-90% on Prescription Medications
23 Savings of up to 80% on Dental Procedures Most US dental insurance plans pay 50% up to $1000-$2000 annually costing member thousands, if not tens of thousands out of pocket Package Medical price savings of approximately 50% for Medical Employer Saving Plan (ERISA Money) Employee Savings (FSA, HSA, Possible HRA) Prescription Drug Significant Cost Savings Many Medications do not require a Prescriptions in Latin America Prescription Medications USA Costa Rica Lipitor 40 mg $6.53 $ % Cymbalta 60 mg $6.93 $ % Nexium 40 mg $7.46 $ % Viagra 100mg $24.50 $ % *Costa Rica Retail Prices from Real Farmacia. No Prescription is Required. USA Retail Prices from CVS Pharmacy. DR. Prescription is Required
24 MEDICAL PROCEDURE 2008 Data $ USA & CANADA $ JCI COSTA RICA HOSP. Heart Bypass (CAGB) $ 100, $ 25, Coronary Angioplasty $ 35, $ 15, Coronary Angiography $ 6, $ 5, ORTHOPEDIC Hip Replacement $ 40, $ 10, Total Knee Replacement (each) $ 35, $ 10, Partial Knee Replacement (each) $ 20, $ 6, GASTROENTEROLOGY Laparoscopic Gastric Bypass $ 30, $ 10, Laparoscopic Gastric Banding $ 30, $ 10, ARTHROSCOPY Rotator Cuff Repair $ 40, $ 22, ACL Repair $ 17, $ 8, COSMETIC SURGERY Breast Augmentation $ 6, $ 3, Breast Lift $ 10, $ 5, Face Lift $ 11, $ 5, Liposuction $ 8, $ 4, Nose Job $ 8, $ 4, Tummy Tuck $ 9, $ 5, Brow Lift $ 4, $ 1, CASE STUDY 1 Self Funded Employer Houston 2 employees BMIs of +40 and 32 Procedure Gastric Sleeves Outcome at 6 months more than 100lbs combined No complications. Cost Houston $30,000 -$35,000 Costa Rica $14,000 (included travel, hotel, surgery, complication insurance, companion) Cost Savings = 53%
25 COST DEDUCTIBLE INSUR Retail $50,000 NA NA PPO $35,000 $5000 $30,000 Costa Rica $10,500 Waive $10,500 Airline-Patient $ 1,000 Airline-Guest $ 1,000 Hotel $ 1,000 Food $ 300 Misc $ 200 Total Knee Replacement and Expenses $14,000 SAVE $16,000-53% Incentive for SI Incentive Companies/Insurance for the Patient Waive the Companies $5000 Deductible Dental/Medical Vacation in Save Latin Employee America Money Save Significant Amount of Money Save Days Away from Work Benefit Attracts Better Employees All Expenses Paid Quality and Competence HAPPY EMPLOYEE & COMPANION
26 DENTAL PROCEDURE Data $ USA & CANADA $ ACCREDITED CLINIC Crown-Porc Fused to Metal $ 1, $ Crown-Solid Porcelain $ 1, $ Veneer-Porcelain $ 1, $ Implant-Zimmer $ 2, $ Root Canal $ 1, $ Filling-Composite $ $ Bridge-PFM, 3-unit $ 2, $ 1, Extraction-Erupted $ $ Hygiene Cleaning $ $ Panorex x-ray $ $ Laser Whitening with Trays $ $ CASE STUDY 2 Employee Full Mouth Reconstruction Employer Dental Plan Annual Max. $2,500 Cost Houston $38, Time: 6 months Absent from Work: 21 days Costa Rica $16, Time: 2 weeks, Absent from work 14 days Savings Employer 7 days of lost time ($8,500) Employee $22,000 ($35,500 - $13,500) Significant Cost Savings = 62%
27 Formal In Additionally, 2011 Medical Costa Tourism Costa Rica Rica Costa Declared Commitment Rica offers Three of National of JCI Received is Home Approximately Accredited The of Hospitals: Case Latin for 30,000 HOSPITAL American and Current Dental/Medical Public CIMA Branches interest of Travelers HOSPITAL Clinic by President COSTA Former Accreditation Injecting CLÍNICA President RICA of BIBLICA the about $300 HOSPITAL Intities of Republic the million like & HOTEL Republic AAAASF in Laura Costa LA CATOLICA Oscar and Rica s AAAHC Arias economy in 2009 Today there are more than 25 Ambulatory Costa Rica Clinics Accredited Chinchilla Costa Rica: Proven Track Record
28 Leader in Medical Device Technology Growing Medical Devices Industry Began its Development in 1987 with Baxter Healthcare Medical Devices Manufacturing Industry has Grown to 25 Companies Human Capital is its Number One Strength Sector Employs over 6,300 People Medical Devices Sector is the 4th Largest Exporting Exports have Grown 3 Times Faster than all Other in the Free Trade Zone Exported $766 Million and Attracted $150 Million in Foreign Direct Investment (FDI) Company Cost savings Comparable Quality Enhanced Service Competitive Difference Embracing Global Workforce Solutions Employee Patient Advocate Comparable Quality Enhanced Service Travel Potential Cost Savings Dental Cosmetic Potential Design Changes to Reduce Out of Pocket Cost Who Benefits? EVERYONE!!!
29 Costa Rica Dental Connection
30 Costa Rica Dental Connection
31 Costa Rica Dental Connection
32 Decide on Specialties Obtain Committee Approval Amend Documents HOW TO ADD ALL OF THIS INFORMATION AND THE LATIN Design Plan Incentives Contract with Patient Advocate AMERICA/COSTA Organization RICA Employee Communications SOLUTION TO YOUR PLAN Competitive Enhanced Benefit Offering Costa Rica: Quality Healthcare and Nature Within Your Reach Laura Chinchilla
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34 Dr. Robert Hall
The Patient Experience
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