Newham I-QAF. Newham Integrated Quality Assessment Framework

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Newham I-QAF. Newham Integrated Quality Assessment Framework"

Transcription

1 Newham I-QAF Newham Integrated Quality Assessment Framework

2 Background Developed in early 2014 Joint working agreement Newham I-QAF implemented in July 2014 for the older people care homes 2

3 What is the Newham I-QAF A comprehensive and joined up approach to assess quality and contract monitor services in a holistic way Integrated LBN and CCG Collaborative Intelligent and smart data Virtuous Cycle Continuous improvement 3

4 Key Framework Components ASC & CCG requirements CQC domains Quality Metrics Quality Dashboard Co production Quality Assurance Group Joint visits Annual Performance Reviews 4

5 Initial Challenges Strong Stakeholder engagement Data requirements Mechanisms to engage providers? Information flow pathways Foster continuous improvement 5

6 Quality Assurance Group Identified Key Stakeholders Contract monitoring leads; Quality Leads; Safeguarding leads; Commissioner leads; Clinical leads such as GP, District nurse; Medicine Management leads; Falls Management leads; CQC; London Ambulance Service; Healthwatch; Integrated service leads. 6

7 The Quality Metric Resident count Throughput and breakdown on service type Care Planning Life history, end of life, social activity Safety Hospital admissions, falls, pressure ulcers, safeguarding Clinical effectiveness Audits, infection control, medicine management Resident experience Complaints, relatives meetings Dignity and choice Slide 7

8 The Quality Dashboard High visual impact Captures the most significant data Measures performance and sets local benchmarks Trends and patterns Versatile single reporting tool Feeds into the Stakeholder Quality Group Informs decision making Provides care homes with comparable data Detects early warning signs Concerns and areas of improvement Workforce gaps Slide 8

9 Involving Providers Sharing of the Quality Dashboard Preparing for inspection Reducing duplication Focus the care homes attention to quality 9

10 Approach Quality Metrics Quality Dashboard Improvements Provider Feedback Quality Assurance Group 10

11 Action taken as a result of the I-QAF Targeted support provided to care homes Shared good practice Identification of high risk services Provider newsletter and care home forum CCG GP clinical lead interventions Investigation into a high concerning areas CCG nursing care home review Changes to pathway/models of care End of life group 11

12 Data analytics London Ambulance Service call outs A & E Admissions / / / /16 12

13 Key Trends 20% reduction in London Ambulance call outs 13% reduction on A & E admissions 31% reduction of falls over the last 9 months 4 care homes with improved CQC ratings 13

14 Benefits of Collaborative working Knowledge sharing Access to experienced multi-disciplinary network of staff Efficiency through effective working solutions Joint reporting mechanism Supports safeguarding, pre-empt failures and pro-active solutions Faster problem resolution Joined oversight and ownership of challenges Targeted support Better results Through synergy and whole-systems approach 14

15 Nursing Review Care Home managers to become a part of CEPN Model for enhanced medical support to care homes to be defined Better end of life care support to be provided to care homes Improved GP support to be reinforced 15

16 Stakeholder feedback Head of Commissioning, London Borough of Newham The i-qaf has been an invaluable tool in helping to understand the pressures the homes are working.., giving us early insight into workforce gaps in knowledge such as fall management... allowed us to tailor training and development initiatives raising staff competence and avoiding safeguarding incidents. One of the key strengths of the IQAF is the multi-agency meeting which allows not only CCG and LA to share information but also the CQC and London Ambulance service, this means all services are working together to highlight good practice and manage risks. 16

17 Stakeholder feedback cont. Safeguarding It has been possible to reduce risks in some instances because of the shared intelligence available at this forum.having the level of rich detail available is extremely useful. Care home the good thing about is that it gives a summary and percentage on each section and this help us to look in to the matter and try to do something about it in improving it, this also helps when CQC do their inspection Care home when I see the LAS incidents figures in the Quality Dashboard it has raised my awareness and now I think carefully before calling for an ambulance to ensure it is only called when appropriate. 17

18 Stakeholder Feedback Cont. Associate Director of Integrated Care CCG some of the key benefits have been about understanding, considering and addressing the holistic needs of the residents with regard to health and social care and addressing whole system pathways collectively. Its allowed for KPIs from both organisations to be considered and reflected on in order to get a better sense of the drivers and bottlenecks.. it has enabled us to have a far better understanding of the key aspect of requirements and has encouraged us to think through new approaches to old problems. It s helped us shape service provision taking into account overlaps and gaps. The impact has been in changes to service specifications and model of care and closer working relationships across organisations and with the home providers. 18

19 Next steps Provider incentives Roll out across other services 19

20 Questions? 20

21 Thank you For more information on the Newham I-QAF London ADASS 21

JOB DESCRIPTION. Joint Commissioning Manager for Older People s Residential Care and Nursing Homes

JOB DESCRIPTION. Joint Commissioning Manager for Older People s Residential Care and Nursing Homes JOB DESCRIPTION Job Title: Grade: Team: Accountable to: Joint Commissioning Manager for Older People s Residential Care and Nursing Homes HAY 14 / AfC 8b (indicative) Partnership Commissioning Team Head

More information

Responding to a risk or priority in an area 1. London Borough of Sutton

Responding to a risk or priority in an area 1. London Borough of Sutton Responding to a risk or priority in an area 1 London Borough of Sutton October 2017 Contents Contents... 2 Introduction... 3 Scope and activity... 4 What did we do?... 5 Framework... 6 Key findings...

More information

COMMISSIONING FOR QUALITY FRAMEWORK

COMMISSIONING FOR QUALITY FRAMEWORK This document is uncontrolled once printed. Please check on the CCG s Intranet site for the most up to date version COMMISSIONING FOR QUALITY FRAMEWORK Document Title: Commissioning for Quality Framework

More information

Business Plan April 2017 to March 2018

Business Plan April 2017 to March 2018 PLEASE DO NOT KEEP THE ORIGINAL OF THIS DOCUMENT OPEN AND LOCKED SAVE A COPY! Business Plan April 2017 to March 2018 1 Contents: Introduction Our plan in summary Part 1 Overview Our purpose, role and values

More information

KEY AREAS OF LEARNING FROM THE FRANCIS REPORT

KEY AREAS OF LEARNING FROM THE FRANCIS REPORT KEY AREAS OF LEARNING FROM THE FRANCIS REPORT The public inquiry provided detailed and systematic analysis of what contributed to the failings in care at Mid Staffordshire NHS Foundation Trust. It identified

More information

Equality and Diversity

Equality and Diversity Equality and Diversity Vision Statement Yasmin Mahmood Senior Associate Equality and Diversity May 2016 page 1/9 Introduction NHS Merton CCG is committed to ensuring equality, diversity and inclusion are

More information

Quality Strategy. CCG Executive, Quality Safety and Risk Committee Approved by Date Issued July Head of Clinical Quality & Patient Safety

Quality Strategy. CCG Executive, Quality Safety and Risk Committee Approved by Date Issued July Head of Clinical Quality & Patient Safety Quality Strategy Document Document Status Equality Impact Assessment Draft None Document Ratified/ CCG Executive, Quality Safety and Risk Committee Approved by Date Issued July 2016 Review Date September

More information

The new inspection process for End of Life Care. Dr Stephen Richards GP Advisor - London Care Quality Commission

The new inspection process for End of Life Care. Dr Stephen Richards GP Advisor - London Care Quality Commission The new inspection process for End of Life Care Dr Stephen Richards GP Advisor - London Care Quality Commission Our purpose and role Our purpose We make sure health and social care services provide people

More information

Direct Commissioning Assurance Framework. England

Direct Commissioning Assurance Framework. England Direct Commissioning Assurance Framework England NHS England INFORMATION READER BOX Directorate Medical Operations Patients and Information Nursing Policy Commissioning Development Finance Human Resources

More information

A new integrated model for Care Homes from Walsall CCG/Healthcare NHS Trust

A new integrated model for Care Homes from Walsall CCG/Healthcare NHS Trust A new integrated model for Care Homes from Walsall CCG/Healthcare NHS Trust Sally Roberts - Director of Governance, Quality & Safety. Walsall CCG Katie Welborn Advanced Nurse Practitioner- Walsall Healthcare

More information

Primary Care Quality Assurance Framework (Medical Services)

Primary Care Quality Assurance Framework (Medical Services) PCC/15/021 Primary Care Quality Assurance Framework (Medical Services) 1.0 Introduction: From the 1 April 2015 the responsibility for monitoring quality and responding to concerns arising from General

More information

QUALITY STRATEGY

QUALITY STRATEGY NHS Nene and NHS Corby Clinical Commissioning Groups QUALITY STRATEGY 2017-2021 Approved: By the Joint Quality Committee on 11 April 2017 Ratified: By the NHS Corby Clinical Commissioning Group on 25 April

More information

NHS Wales Delivery Framework 2011/12 1

NHS Wales Delivery Framework 2011/12 1 1. Introduction NHS Wales Delivery Framework for 2011/12 NHS Wales has made significant improvements in targeted performance areas over recent years. This must continue and be associated with a greater

More information

Halton. Local system review report Health and Wellbeing Board. Background and scope of the local system review. The review team

Halton. Local system review report Health and Wellbeing Board. Background and scope of the local system review. The review team Halton Local system review report Health and Wellbeing Board Date of review: 21-25 August 2017 Background and scope of the local system review This review has been carried out following a request from

More information

Performance and Delivery/ Chief Nurse

Performance and Delivery/ Chief Nurse Governing Body 26th May 2017 Quality and Performance Report 22nd May 2017 Author: Other contributors: Executive Lead Audience Eileen Clark - Acting Director of Clinical Performance and Delivery/ Chief

More information

Using the Quality Assessment Framework and Meeting Essential Standards of Quality and Safety

Using the Quality Assessment Framework and Meeting Essential Standards of Quality and Safety Using the Quality Assessment Framework and Meeting Essential Standards of Quality and Safety February 2011 Introduction An increasing emphasis on more joined up, flexible housing support and care means

More information

This paper explains the way in which part of the system is changing to become clearer and more accessible, beginning with NHS 111.

This paper explains the way in which part of the system is changing to become clearer and more accessible, beginning with NHS 111. Unscheduled care in Haringey 1. Introduction There have been many changes to urgent, unscheduled and unplanned care over recent years. To begin with Casualty departments became Accident and Emergency departments,

More information

Brent Better Care Fund Plan BRENT COUNCIL AND NHS BRENT CCG (V1.0 FINAL)

Brent Better Care Fund Plan BRENT COUNCIL AND NHS BRENT CCG (V1.0 FINAL) Brent Better Care Fund Plan 2017-2019 BRENT COUNCIL AND NHS BRENT CCG (V1.0 FINAL) 0 Contents 1. Introduction... 2 2. Case for Change... 2 3. Brent s vision for health and care... 5 4. Better Care Fund

More information

Quality Strategy (Refreshed March 2015)

Quality Strategy (Refreshed March 2015) Quality Strategy 2012-2017 (Refreshed March 2015) 1 Table of Contents 1. Executive Summary... 3 2. Drivers for improvement... 4 2.1 The Trust s ambition - vision and mission... 4 2.2 Corporate Strategy...

More information

Job Title: Head of Patient &Public Engagement and Patient Services Directorate: Corporate Affairs Department: Patient and Public Engagement

Job Title: Head of Patient &Public Engagement and Patient Services Directorate: Corporate Affairs Department: Patient and Public Engagement Job Description Job Title: Head of Patient &Public Engagement and Patient Services Directorate: Corporate Affairs Department: Patient and Public Engagement Grade 8b Tenure: Permanent Location of Post:

More information

Equality and Health Inequalities Strategy

Equality and Health Inequalities Strategy Equality and Health Inequalities Strategy 1 Schematic of the Equality and Health Inequality Strategy Improving Lives: People and Patients Listening and Learning Gaining Knowledge Making the System Work

More information

Kingston Primary Care commissioning strategy Kingston Medical Services

Kingston Primary Care commissioning strategy Kingston Medical Services Kingston Primary Care commissioning strategy Kingston Medical Services Kathryn MacDermott Director of Planning and Primary Care Kathryn.macdermott@kingstonccg.nhs.uk kmacdermott@nhs.net 1 Contents 1. Introduction...

More information

Delivering the Five Year Forward View. through Business Intelligence

Delivering the Five Year Forward View. through Business Intelligence Delivering the Five Year Forward View through Business Intelligence Introduction The market for analytics has matured significantly in the past five years and, although the health sector in the UK has

More information

Our next phase of regulation A more targeted, responsive and collaborative approach

Our next phase of regulation A more targeted, responsive and collaborative approach Consultation Our next phase of regulation A more targeted, responsive and collaborative approach Cross-sector and NHS trusts December 2016 Contents Foreword...3 Introduction...4 1. Regulating new models

More information

You said We did. Care Closer to home Acute and Community Care services. Commissioning Intentions Engagement for 2017/18

You said We did. Care Closer to home Acute and Community Care services. Commissioning Intentions Engagement for 2017/18 Commissioning Intentions Engagement for 2017/18 You said We did Care Closer to home Acute and Community Care services Top three priorities were: Shifting hospital services into the community Community

More information

Learning from Deaths Policy. This policy applies Trust wide

Learning from Deaths Policy. This policy applies Trust wide Learning from Deaths Policy This policy applies Trust wide Document control page Name of policy Learning from Deaths Policy Names of linked Learning from Deaths Procedure procedures Accountable Medical

More information

About us. What we do and how we do it. About us What we do and how we do it 1

About us. What we do and how we do it. About us What we do and how we do it 1 About us What we do and how we do it 1 We are the Care Quality Commission (CQC), the independent regulator of health and adult social care in England. We make sure health and social care services provide

More information

Agreement between: Care Quality Commission and NHS Commissioning Board

Agreement between: Care Quality Commission and NHS Commissioning Board Agreement between: Care Quality Commission and NHS Commissioning Board January 2013 1 Joint Statement This agreement sets out the strategic intent and commitment for the Care Quality Commission (CQC) and

More information

PPI Forum Minutes of Meeting

PPI Forum Minutes of Meeting PPI Forum Minutes of Meeting Meeting held on 28 April 2016 Venue: The Pierre Simonet Building, North Latham Road, Swindon The Chairman opened the meeting at 12:30 In attendance Present: Name Initial Job

More information

Milton Keynes CCG Strategic Plan

Milton Keynes CCG Strategic Plan Milton Keynes CCG Strategic Plan 2012-2015 Introduction Milton Keynes CCG is responsible for planning the delivery of health care for its population and this document sets out our goals over the next three

More information

Urgent and Emergency Care Review - time to do it

Urgent and Emergency Care Review - time to do it Urgent and Emergency Care Review - time to do it If it s really serious I want specialist care Help me to help myself and not bother the NHS If only they could talk to my GP? Keith Willett Kings Fund 2014

More information

Overview of the care home market in London

Overview of the care home market in London Overview of the care home market in London Aileen Buckton Executive Director for Community Services, Community Services Directorate, London Borough of Lewisham & London ADASS Branch Chair London Clinical

More information

Patient Experience Strategy

Patient Experience Strategy Patient Experience Strategy 2013 2018 V1.0 May 2013 Graham Nice Chief Nurse Putting excellent community care at the heart of the NHS Page 1 of 26 CONTENTS INTRODUCTION 3 PURPOSE, BACKGROUND AND NATIONAL

More information

Strategy for Delivery of Clinical Quality and Patient Safety North Norfolk Clinical Commissioning Group.

Strategy for Delivery of Clinical Quality and Patient Safety North Norfolk Clinical Commissioning Group. Strategy for Delivery of Clinical Quality and Patient Safety North Norfolk Clinical Commissioning Group. 1. Introduction 1.1 The aim of this document is to set out the strategy for North Norfolk CCG (NNCCG)

More information

South Central. Operationalisation of NHS England Framework for Responding to Care Quality Commission (CQC) Inspections of GP Practices

South Central. Operationalisation of NHS England Framework for Responding to Care Quality Commission (CQC) Inspections of GP Practices South Central Operationalisation of NHS England Framework for Responding to Care Quality Commission (CQC) Inspections of GP Practices NHS England, South Central Operationalisation of NHS England Framework

More information

2020 Objectives July 2016

2020 Objectives July 2016 ... 2020 Objectives July 2016 1 About NHS Improvement NHS Improvement is responsible for overseeing NHS foundation trusts, NHS trusts and independent providers. We offer the support these providers need

More information

Page 1 of 18. Summary of Oxfordshire Safeguarding Adults Procedures

Page 1 of 18. Summary of Oxfordshire Safeguarding Adults Procedures Page 1 of 18 Summary of Oxfordshire Safeguarding Adults Procedures Page 2 of 18 Introduction This part of the procedures sets out clear expectations regarding the standards roles and responsibilities of

More information

SCHEDULE 2 THE SERVICES Service Specifications

SCHEDULE 2 THE SERVICES Service Specifications SCHEDULE 2 THE SERVICES Service Specifications Service Specification No Service ParaDoc Commissioner City and Hackney CCG Commissioner Lead Leah Herridge Provider CHUHSE Provider Lead Date of Review September

More information

Mental Health Crisis Pathway Analysis

Mental Health Crisis Pathway Analysis Mental Health Crisis Pathway Analysis Contents Data sources Executive summary Mental health benchmarking project (Provider) Access Referrals Caseload Activity Workforce Finance Quality Urgent care benchmarking

More information

HOW AND WHAT SHOULD WE

HOW AND WHAT SHOULD WE HOW AND WHAT SHOULD WE MEASURE TO ENSURE QUALITY? Dr Christina Walters, Programme Director Andrew Barber, Technical Consultant Demonstrating the Value of Community Services The Community Indicators Programme

More information

Quality Improvement Strategy 2017/ /21

Quality Improvement Strategy 2017/ /21 Quality Improvement Strategy 2017/18-2020/21 Contents Section Title Page Number Foreword from Chair and Chief Executive 2 Section 1 Introduction What does Quality mean to us? What do we want to achieve

More information

Admiral Nurse Standards

Admiral Nurse Standards Admiral Nurse Standards Foreword The last few years have seen many new government directives and policy initiatives. Plans for enhancing the quality of care in the NHS have been built around national standards

More information

Islington CCG Commissioning Statement in relation to the commissioning of health services for children and young people 0-18 years

Islington CCG Commissioning Statement in relation to the commissioning of health services for children and young people 0-18 years Islington CCG Commissioning Statement in relation to the commissioning of health services for children and young people 0-18 years Introduction 1. Islington CCG funds a range of health services for children

More information

Quality and Safety Strategy

Quality and Safety Strategy Quality and Safety Strategy 2017-2020 Vision statement ESHT combines community and hospital services to provide safe, compassionate, and high quality care to improve the health and wellbeing of the people

More information

FOREWORD Introduction from the Chief Executive 2 BACKGROUND 3 OUR TRUST VALUES 4 OUR AIMS FOR QUALITY 5 HOW WE MEASURE QUALITY 16

FOREWORD Introduction from the Chief Executive 2 BACKGROUND 3 OUR TRUST VALUES 4 OUR AIMS FOR QUALITY 5 HOW WE MEASURE QUALITY 16 Contents FOREWORD Introduction from the Chief Executive 2 BACKGROUND 3 OUR TRUST VALUES 4 OUR AIMS FOR QUALITY 5 - Our achievements so far - Our aims for quality 2017 2020 AIM 1: AIM 2: AIM 3: AIM 4: Reducing

More information

PATIENT AND SERVICE USER EXPERIENCE STRATEGY

PATIENT AND SERVICE USER EXPERIENCE STRATEGY PATIENT AND SERVICE USER EXPERIENCE STRATEGY APRIL 2017 TO MARCH 2020 Date 24 March 2017 Version Final Version Previously considered by The Patient Experience Group version 0.1 draft The Executive Management

More information

NHS Cumbria CCG Transforming Care Programme Learning Disabilities

NHS Cumbria CCG Transforming Care Programme Learning Disabilities NHS Cumbria CCG Governing Body Agenda Item 07 December 2016 8 NHS Cumbria CCG Transforming Care Programme Learning Disabilities Purpose of the Report To update the Governing Body on local progress with

More information

Medicines Governance Service to Care Homes (Care Home Service)

Medicines Governance Service to Care Homes (Care Home Service) Medicines Governance Service to Care Homes (Care Home Service) Locally Enhanced Service Authors: Ruth Buchan, Senior Pharmacist Medicines Management 4th Floor F Mill Dean Clough Halifax HX3 5AX Tel-01422

More information

Quality Framework Supporting people in Dorset to lead healthier lives

Quality Framework Supporting people in Dorset to lead healthier lives NHS Dorset Clinical Commissioning Group Quality Framework Supporting people in Dorset to lead healthier lives 1 Document Status: Approved/ Current Policy Number 27 Date of Policy December 2012 Next Review

More information

Quality and Safety Improvement Strategy

Quality and Safety Improvement Strategy Quality and Safety Improvement Strategy 2016-2021 Page 1 of 20 1. Purpose of this Strategy Patient safety and quality of care are at the heart of the NHS agenda. Treating and caring for people in a safe

More information

Emergency & Urgent Care Ambulance Service Haringey CCG: 30 th March 2017

Emergency & Urgent Care Ambulance Service Haringey CCG: 30 th March 2017 Emergency & Urgent Care Ambulance Service Haringey CCG: 30 th March 2017 Performance and Demand Management Andrew Grimshaw Interim CEO Peter Rhodes Assistant Director of Operations London Ambulance Service

More information

NHS Sickness Absence Rates. January 2016 to March 2016 and Annual Summary to

NHS Sickness Absence Rates. January 2016 to March 2016 and Annual Summary to NHS Sickness Absence Rates January 2016 to March 2016 and Annual Summary 2009-10 to 2015-16 Published 26 July 2016 We are the trusted national provider of high-quality information, data and IT systems

More information

London Borough of Newham

London Borough of Newham London Borough of Newham Children and Young People s Services The Independent Reviewing Service for Children Looked After ANNUAL REPORT 2014/2015 An Annual Report of the Independent Reviewing Service for

More information

Referral Management Programme Report to the CCG Board

Referral Management Programme Report to the CCG Board Referral Management Programme Report to the CCG Board Emily O Donnell (Wandsworth CCG) 20 August 2015 Version 1. 22.8.2014 1 Executive Summary The Wandsworth CCG Referral Management Programme (RMP) aims

More information

Proposed changes to secondary mental health services in Stockport

Proposed changes to secondary mental health services in Stockport PUBLIC BRIEFING November 2015 Proposed changes to secondary mental health services in Stockport Background In October 2014, a 45 day consultation was held proposing the restructure of the Secondary Care

More information

Manchester. Local system review report. Background and scope of the local system review. The review team. Health and Wellbeing Board

Manchester. Local system review report. Background and scope of the local system review. The review team. Health and Wellbeing Board Manchester Local system review report Health and Wellbeing Board Date of review: 16 20 October 2017 Background and scope of the local system review This review has been carried out following a request

More information

Quality Strategy

Quality Strategy Quality Strategy 2017-2020 Contents 05 Foreword 06 Introduction 06 Equality & Diversity 07 Context for this Strategy 08 Definition of Quality 10 Quality Objectives 10 Strategic Quality Objectives 16 Quality

More information

Norfolk and Suffolk NHS Foundation Trust mental health services in Norfolk

Norfolk and Suffolk NHS Foundation Trust mental health services in Norfolk Norfolk Health Overview and Scrutiny Committee 7 December 2017 Item no 6 Norfolk and Suffolk NHS Foundation Trust mental health services in Norfolk Suggested approach by Maureen Orr, Democratic Support

More information

UNCLASSIFIED R-1 ITEM NOMENCLATURE

UNCLASSIFIED R-1 ITEM NOMENCLATURE Exhibit R-2, RDT&E Budget Item Justification: PB 2013 Office of Secretary Of Defense DATE: February 2012 Total Program Element 21.079 15.002 16.041-16.041 15.591 15.398 14.537 14.833 Continuing Continuing

More information

Our Healthier South East London Consolidated Strategy. Draft v1.0 June 2015

Our Healthier South East London Consolidated Strategy. Draft v1.0 June 2015 Our Healthier South East London Consolidated Strategy Draft v1.0 June 2015 Section Page No. Executive Summary 3 Purpose of the document 35 Introduction to south east London 38 Introduction to the Our Healthier

More information

Merton Integration & Better Care Fund Plan 2017/19

Merton Integration & Better Care Fund Plan 2017/19 Merton Better Care Fund Programme Merton Clinical Commissioning Group Merton Integration & Better Care Fund Plan 2017/19 Area London Constituent Health and Wellbeing Boards Merton Constituent CCGs Merton

More information

NHS Borders. Local Report ~ November Clinical Governance & Risk Management: Achieving safe, effective, patient-focused care and services

NHS Borders. Local Report ~ November Clinical Governance & Risk Management: Achieving safe, effective, patient-focused care and services NHS Borders Local Report ~ November 2009 Clinical Governance & Risk Management: Achieving safe, effective, patient-focused care and services NHS Borders Local Report ~ November 2009 Clinical Governance

More information

The NHS Friends and Family Test

The NHS Friends and Family Test The NHS Friends and Family Test Implementation Guidance DH INFORMATION READER BOX Policy HR / Workforce Management Planning / Performance Clinical Commissioner Development Provider Development Improvement

More information

Care Quality Commission (CQC) Comprehensive Inspection Quality Report

Care Quality Commission (CQC) Comprehensive Inspection Quality Report Care Quality Commission (CQC) Comprehensive Inspection Quality Report Agenda Item: 10 Reference: WCT14/15-213 Meeting Name: Trust Board Meeting Date: 3 December 2014 Lead Director: Sandra Christie Job

More information

Update on co-commissioning of primary care: guidance for CCG member practices and LMCs

Update on co-commissioning of primary care: guidance for CCG member practices and LMCs Update on co-commissioning of primary care: guidance for CCG member practices and LMCs British Medical Association bma.org.uk This paper is an update of previous GPC (general practitioners committee) guidance

More information

Race Equality in the NHS Why the NHS Workforce Race Equality Standard is being introduced

Race Equality in the NHS Why the NHS Workforce Race Equality Standard is being introduced Race Equality in the NHS Why the NHS Workforce Race Equality Standard is being introduced Yvonne Coghill OBE WRES Implementation The NHS Constitution The NHS belongs to the people. It is there to improve

More information

Framework for NHS provider and commissioner involvement in: Maximising the appropriate use of care homes

Framework for NHS provider and commissioner involvement in: Maximising the appropriate use of care homes Publications Gateway reference number: 07483 Framework for NHS provider and commissioner involvement in: Maximising the appropriate use of care homes Cohort caring in Therapy-Led Units for inpatients ready/safe

More information

UEC system outcomes and measures. Ciaran Sundstrem Senior Programme Lead: Urgent and Emergency Care Review NHS England

UEC system outcomes and measures. Ciaran Sundstrem Senior Programme Lead: Urgent and Emergency Care Review NHS England UEC system outcomes and measures Ciaran Sundstrem Senior Programme Lead: Urgent and Emergency Care Review NHS England NHS Confederation: UEC Review update Ciaran Sundstrem 25 March 2015 Urgent and Emergency

More information

Care Quality Commission (CQC) Inspection Briefing

Care Quality Commission (CQC) Inspection Briefing Care Quality Commission (CQC) Inspection Briefing The CQC exists to make sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective,

More information

The Care Values Framework

The Care Values Framework The Care Values Framework 2017-2020 1 States of Guernsey An electronic version of the framework can be found at gov.gg/carevaluesframework Contents Foreword from the Chief Secretary Page 05 Chief Nurse

More information

Debbie Edwards Interim Deputy Director of Nursing Gail Naylor- Executive Director of Nursing & Midwifery. Safety & Quality Committee

Debbie Edwards Interim Deputy Director of Nursing Gail Naylor- Executive Director of Nursing & Midwifery. Safety & Quality Committee Report to Trust Board of Directors Date of Meeting: 29 July 2014 Enclosure Number: 7 Title of Report: Author: Executive Lead: Responsible Sub- Committee (if appropriate): Executive Summary: Ward Accreditation

More information

Equality and Diversity strategy

Equality and Diversity strategy Equality and Diversity strategy 2016-2019 DRAFT If you would like this document in a different format, please telephone 0117 9474400 or e-mail getinvolved@southgloucestershireccg.nhs.uk Executive Summary

More information

Outcome Based Commissioning in Richmond. March 2015

Outcome Based Commissioning in Richmond. March 2015 Outcome Based Commissioning in Richmond March 2015 Contents 1. What is Outcome Based Commissioning? 2. Case for Change for Community Services in Richmond 3. Findings from Outcomes that Matter and Detailed

More information

South Yorkshire & Bassetlaw Health and Care Working Together Partnership

South Yorkshire & Bassetlaw Health and Care Working Together Partnership South Yorkshire & Bassetlaw Health and Care Working Together Partnership Memorandum of Understanding Agreement Final Draft June 2017 1 Title Drafting coordinator Target Audience Version V 0.3 Memorandum

More information

Oxfordshire Clinical Commissioning Group: Annual Public meeting

Oxfordshire Clinical Commissioning Group: Annual Public meeting Oxfordshire Oxfordshire Clinical Commissioning Group: Annual Public meeting Dr Joe McManners Clinical Chair 28 September 2017 Agenda Oxfordshire Review of the year: 2016 / 2017 Financial Accounts Bicester

More information

Transforming Primary Care

Transforming Primary Care Transforming Primary Care Co-commissioning - a new local way for designing and providing Primary Care Services What will it mean for me and my family? Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth

More information

National Inpatient Survey. Director of Nursing and Quality

National Inpatient Survey. Director of Nursing and Quality Reporting to: Title Sponsoring Director Trust Board National Inpatient Survey Director of Nursing and Quality Paper 6 Author(s) Sarah Bloomfield, Director of Nursing and Quality, Sally Allen, Clinical

More information

Safeguarding Vulnerable People in the Reformed NHS - Accountability and Assurance Framework

Safeguarding Vulnerable People in the Reformed NHS - Accountability and Assurance Framework Policy Briefing May 2013 88 Safeguarding Vulnerable People in the Reformed NHS - Accountability and Assurance Framework Practice Areas Affected: Safeguarding children, young people and vulnerable adults

More information

NHS Bradford Districts CCG Commissioning Intentions 2016/17

NHS Bradford Districts CCG Commissioning Intentions 2016/17 NHS Bradford Districts CCG Commissioning Intentions 2016/17 Introduction This document sets out the high level commissioning intentions of NHS Bradford Districts Clinical Commissioning Group (BDCCG) for

More information

The state of health care and adult social care in England. An overview of key themes in care in 2011/12

The state of health care and adult social care in England. An overview of key themes in care in 2011/12 The state of health care and adult social care in England An overview of key themes in care in 2011/12 Care Quality Commission The state of health care and adult social care in England in 2011/12 Presented

More information

Title of meeting: Primary Care Joint Commissioning Committee (JCC) Committees in Common (CIC). Date of Meeting 12 th April 2016 Paper Number 7

Title of meeting: Primary Care Joint Commissioning Committee (JCC) Committees in Common (CIC). Date of Meeting 12 th April 2016 Paper Number 7 Title of meeting: Primary Care Joint Commissioning Committee (JCC) Committees in Common (CIC). Date of Meeting 12 th April 2016 Paper Number 7 Title Sponsoring Director (name and job title) Sponsoring

More information

Patient Experience Strategy

Patient Experience Strategy Patient Experience Strategy Published: June 2017 Find us online at cornwallft 1.Introduction At Cornwall Partnership NHS Foundation Trust (CFT) we believe in delivering high quality care. We care deeply

More information

NHS Herts Valleys Clinical Commissioning Group Board Meeting 14 April 2016

NHS Herts Valleys Clinical Commissioning Group Board Meeting 14 April 2016 NHS Herts Valleys Clinical Commissioning Group Board Meeting 14 April 2016 Title 2015/16 Annual Report and Accounts proposed approval process Agenda Item: 13 Purpose (tick one only) Decision or Approval

More information

Outcomes based commissioning. Andrew Smith 11 February 2016

Outcomes based commissioning. Andrew Smith 11 February 2016 Outcomes based commissioning Andrew Smith 11 February 2016 Objectives To give a quick snapshot of where we are seeing outcomes being used and what we mean by outcomes To reflect on what NHS England are

More information

Patient and public participation in commissioning health and care: statutory guidance. Draft for comment

Patient and public participation in commissioning health and care: statutory guidance. Draft for comment Patient and public participation in commissioning health and care: statutory guidance Draft for comment 9 February 2017 1 Contents 1 Introduction... 4 1.1 Who is this guidance for and what is its status?...

More information

Paper 5.0 SHAPING A HEALTHIER FUTURE PAEDIATRIC TRANSITION: ANTICIPATED BENEFITS OF THE TRANSITION AND PROPOSED MODEL OF CARE.

Paper 5.0 SHAPING A HEALTHIER FUTURE PAEDIATRIC TRANSITION: ANTICIPATED BENEFITS OF THE TRANSITION AND PROPOSED MODEL OF CARE. SHAPING A HEALTHIER FUTURE PAEDIATRIC TRANSITION: ANTICIPATED BENEFITS OF THE TRANSITION AND PROPOSED MODEL OF CARE December 2015 Version 2.2 Paper 5.0 1 Purpose This document sets out the proposed new

More information

Worcestershire Acute Hospitals NHS Trust

Worcestershire Acute Hospitals NHS Trust Worcestershire Acute Hospitals NHS Trust Worcestershire Royal Hospital Quality Report Charles Hastings Way Worcester WR5 1DD Tel: 01905 763333 Website: www.worcsacute.nhs.uk Date of inspection visit: 12,

More information

C Suite, Data, & KPI s. Presenter: Matt Rahe

C Suite, Data, & KPI s. Presenter: Matt Rahe C Suite, Data, & KPI s Presenter: Matt Rahe Explaining to the CEO Explaining compliance to your CEO Agenda Knowing your audience How to think like an executive Building a business case Sample data What

More information

Quality Account 2016/2017

Quality Account 2016/2017 Quality Account 2016/2017 2 Contents Part 1: Statement on quality from the Chief Executive of InHealth... 4 Part 2: Priorities for improvement and statements of assurance from the board... 6 2.1 Priorities

More information

Monitoring the Mental Health Act 2015/16 SUMMARY

Monitoring the Mental Health Act 2015/16 SUMMARY Monitoring the Mental Health Act 2015/16 SUMMARY Foreword The work of monitoring the Mental Health Act 1983 (MHA) is a distinct but supportive role to CQC s wider regulatory task. It is distinct, in part,

More information

REPORT TO: Cabinet 20 November Children s Improvement Plan. Barbara Peacock, Executive Director, People Department

REPORT TO: Cabinet 20 November Children s Improvement Plan. Barbara Peacock, Executive Director, People Department For General Release REPORT TO: Cabinet 20 November 2017 SUBJECT: LEAD OFFICER: CABINET MEMBER: WARDS: Children s Improvement Plan Barbara Peacock, Executive Director, People Department Councillor Alisa

More information

Outcome 1: Improved health and well being The council is performing: Excellently

Outcome 1: Improved health and well being The council is performing: Excellently Annual Performance Assessment Report 2008/2009 Adult Social Care Services Council Name: Croydon This report is a summary of the performance of how the council promotes adult social care outcomes for people

More information

Enter and View Policy

Enter and View Policy Enter and View Policy Author: Dianne Barham Date: October 2013 Designation: for information and Note: this is a council monitoring approval requirement 1 Legal Framework 1. The Local Government and Public

More information

5 Boroughs Partnership NHS Foundation Trust. Quality Account Version: QA FINAL

5 Boroughs Partnership NHS Foundation Trust. Quality Account Version: QA FINAL 5 Boroughs Partnership NHS Foundation Trust Quality Account 2016-2017 Version: QA FINAL 1 Contents Part 1- Our Commitment to Quality 1.1 Our Quality Report / Quality Account 2016-17...5 1.2 Chief Executive

More information

Bedfordshire & Milton Keynes Healthcare Review

Bedfordshire & Milton Keynes Healthcare Review Bedfordshire & Milton Keynes Healthcare Review Stakeholder Forum Wednesday 26 November 2014 Agenda Agenda Welcome, introductions and purpose of this morning s forum Presentation: Key findings from the

More information

SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST CHIEF EXECUTIVE S BRIEFING BOARD OF DIRECTORS 16 NOVEMBER 2016

SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST CHIEF EXECUTIVE S BRIEFING BOARD OF DIRECTORS 16 NOVEMBER 2016 B SHEFFIELD TEACHING HOSPITALS NHS FOUNDATION TRUST CHIEF EXECUTIVE S BRIEFING BOARD OF DIRECTORS 16 NOVEMBER 2016 1. Integrated Performance Report The Integrated Performance Report is attached at Appendix

More information

Developing the culture of compassionate care: creating a new vision for nurses, midwives and care-givers

Developing the culture of compassionate care: creating a new vision for nurses, midwives and care-givers Developing the culture of compassionate care: creating a new vision for nurses, midwives and care-givers Organisation: Sue Ryder Author: Lotte Good, Senior Policy and Campaigns Officer Email: Charlotte.good@sueryder.org

More information

Mental health and crisis care. Background

Mental health and crisis care. Background briefing February 2014 Issue 270 Mental health and crisis care Key points The Concordat is a joint statement, written and agreed by its signatories, that describes what people experiencing a mental health

More information

OUR APPROACH TO RTT DATA QUALITY AND VALIDATION PROGRAMMES. Barry Mulholland (MBI) Philip Calvert (MBI) Seeni Naidu (BHRUT)

OUR APPROACH TO RTT DATA QUALITY AND VALIDATION PROGRAMMES. Barry Mulholland (MBI) Philip Calvert (MBI) Seeni Naidu (BHRUT) OUR APPROACH TO RTT DATA QUALITY AND VALIDATION PROGRAMMES Barry Mulholland (MBI) Philip Calvert (MBI) Seeni Naidu (BHRUT) BACKGROUND CQC Quality Report 2 July 2015 Over 120,000 RTT pathways. No confidence

More information