ESRD Network of Texas, Inc. Who We Are. Webinar

Transcription

1 ESRD Network of Texas, Inc Who We Are Webinar

2 Objectives Who is the ESRD Network of Texas or Network 14? What ESRD Networks are for & what we do What is the PAC (patient advisory committee) & how to join Information on the Involuntary Discharge Process & Decreasing Patient Provider Conflict

3 Who We Are Glenda Harbert Executive Director Kelly Shipley Quality Improvement Director Nathan Muzos Information Management Director Debbie O Daniel Office Manager Treneva Butler Patient Services Coordinator Anna Ramirez Outreach Coordinator Sylvia Dominguez Patient Services Social Worker Christi Cosby QI Analyst Doris Wilson Data Clerk/Receptionist Kathleen Prewitt Data Clerk Magdalena Sanchez Data Clerk Ashley Wright Data Clerk

4 Who We Are Volunteers Open Positions: Quality Improvement Nurse Quality Improvement Specialist NW Staff members have various disciplines: Nurses, social workers, health information analysts, public health, etc.

5 What about ESRD Networks?

6 ESRD Network Program Established in 1978 by Congress Currently 18 Networks NW 14 is and most NW s are non-profit organizations governed by volunteers from the renal community 3-year contracts with Statement of Work defined by CMS Funding from 50 cents withheld per treatment

7 Goals for the ESRD Networks Improve quality and safety of dialysis related services Improve independence, quality of life and rehabilitation (to the extent possible) through transplantation, use of self-care modalities, in-center self care through end of life Improve collaboration with providers to ensure achievement of goals through most efficient and effective means possible, recognizing differences and associated possibilities/capabilities Improve collection, reliability, timeliness, and use of data to measure processes of care and outcomes; maintain patient registry Improve patient perception of care and experience of care and resolve patient s complaints and grievances

8 Our Mission To support quality dialysis and kidney transplant healthcare through the provision of patient services, education, quality improvement, and data exchange Our Vision We will foster a commitment to continued treatment of ESRD patients while preserving a safe environment, provide web-based resources and find ways to decrease facility workload yet still get the information we need.

9 Volunteer Boards and Committees Medical Review Board Nephrologists Transplant Surgeons Nurses Dialysis and Transplant Patients Dietitians Social Workers Pediatric Nephrologists Dialysis Technical Services Executive Committee Nephrologists Nurse Facility Administrator Patient Patient Advisory Committee In-center hemo patients Transplant patients PD patients Caregivers

10 End Stage Renal Disease Network of Texas Committees Medical Review Board Executive Committee Nephrologists Ruben Velez, MD, Chair Donald Molony, MD, Vice Chair Robert Hootkins, MD, Immediate Past Chair Navid Saigal, MD Mohanram Narayanan, MD, FASN Lee Rutherford, MD Pediatric Nephrologists Mazen Arar, MD Samhar I. Al-Akash, MD, FAAP Transplant Surgeons A. Osama Gaber, MD Francis Wright, MD Technician John Dalin Nurses Kaylynne Duran, RN Trish White, RN, CNN Debbie Heinrich, RN, CDN Kenishia Hamilton, BSN, RN, CHN Dietitians Jane Louis, RD, LD Jane Zimmer, RD, CSR LD Social Workers Mary Beth Callahan, ACSW, LCSW Martha Donaho, LMSW Patients Anna Gonzalez Ana Rodriguez Melvin Lasky, MD, Chair Dionicio Alvarez, MD, Vice Chair Charles Orji, MD, Secretary Larry S. McGowan, II, Treasurer Laura Yates, RN, CNN JD Bell, MD Leigh Anne Tanzenberger Richard Gibney, MD, Immediate Past Chair Ruben Velez, MD, MRB Chairman

11 The 18 ESRD Networks Serve 402,079 living dialysis patients as of 12/31/2010 5,858 Home Hemodialysis 31,880 Peritoneal Dialysis 112,740 new patients in ,735 dialysis and 245 transplant facilities

12 ESRD Network of Texas Network 14 50, 292 patients at the end of dialysis and 23 transplant facilities 11 Full time staff and 1 part time staff members

13 ESRD Network of Texas, Inc The largest Network in number of dialysis patients (50, 292) at year end The third largest Network in number of dialysis Providers (524) behind Network 6 and Network 9

14 The ESRD Networks Provide Information Management Quality Improvement Community Information and Resources Patient Services Administrative

15 Information Management Department (Data) Maintaining national ESRD registry 2728 Medical Evidence Form Patient Activity Roster 2746 Death Form 2744 Facility Survey Facility information/services Reporting to the renal community on trends in ESRD care

16 Quality Improvement Department Collecting and Distributing data feedback reports to facilities Clinical Performance Measures Quality of Care Indicators Report Transplant Rates Vocational Rehabilitation Rates Dismissed Patients/Complaints Conducting QI projects and activities on specific areas of care Fistula First Project Clinical Performance Measures (CPM) Dismissed Patients Initiative Transplant education/encouragement initiative

17 Patient Services Department Resolving complaints Providing patient education Assisting patients to locate dialysis services

18 Patient Services Department cont. Providing patient and provider education: Decreasing Patient Provider Conflict Non-compliance Involuntary Discharge Professionalism Patient DVD: Because you Count And More!!!!!!!!!!!!

19 Community Outreach Patient Newsletters Professional Newsletters Disaster Coalition Outreach to Patient and Professional Organizations Patient Advisory Committee (PAC) liaison Network Patient Representative (NPR) Network Annual Meeting

20 Administrative Department Information on other Networks Assistance with Federal and State rules and regulations Department handles accounting issues, purchasing, Network office equipment repairs, Network staffing issues (Human Resources) Information on opening of new facilities Media request and legal issues

21 We re here to help ESRD Patients and Facilities Questions or Concerns Patient Education Resources Professional Education Resources Assistance Completing Forms Clearinghouse and Referrals! Assisting with patient and/or facility concerns, complaints, or grievances

22 Info for patients & staff

23 Nephrology Today & Tomorrow 2012 Annual Meeting June Disciplines Social Workers Nurses Physicians Administrators CEU/CME credits offered Exhibitors Free Patient session Saturday June 30, am 12:00 pm CST Location Omni Mandalay Las Colinas

24 Patient Advisory Committee (PAC) Hemo patients Transplant patients PD Patients Caregivers Ana Rodriguez Austin, Secretary Bonita Montgomery Dallas Frank Selders Texarkana P. Devon Osborne Richland Hills Danny Knight Waxahachie Gloria Lang-Jones San Antonio Pamela Echols Dorsey Dallas Steven Tseng Plano Michael Johnson Houston Perry Sanders Tarrant County Jose Rodriguez Jr Webb Anna Gonzalez San Antonio

25 PAC Members Speaking Today Leigh Anne Tanzberger Sugarland, Co-Chair Susan Reat Lexington P. Devon Osborne Richland Hills

26 How Do I become a PAC members Send a letter of interest to the Network office AND Have your social worker, facility administrator or Nephrologist send a letter of recommendation to the Network office

27 Questions? Contact the ESRD Network Patient Toll Free Number: Treneva Butler Anna Ramirez