Strategic Growth and Physician Engagement Platforms: The Core of Population Health
|
|
- Bruce Quinn
- 6 years ago
- Views:
Transcription
1 Strategic Growth and Physician Engagement Platforms: The Core of Population Health
2 Relevancy in Both a Volume and Value-Based World SHSMD U Sponsored Webcast: The Next Evolution of Business Intelligence June 8, 2016 It s a well-known fact that a patient-centric, population health-based model is the new paradigm in healthcare. Consumers are more tech-savvy than ever, have control over the patient/provider relationship and are focused on wellness. Providing excellent customer service is paramount in order for organizations to thrive in the impending value-based environment. So how do organizations actually improve population health in their communities? How do they identify and track chronic and non-chronic patients to engage with them across the full care continuum? Consumers are seeking a retail experience in healthcare, but the usual approaches that work for retail don t apply to healthcare. Organizations are utilizing marketing automation platforms that rely on web leads, but in the healthcare industry not everyone needs the products or services being offered. Remarketing or retargeting can t be executed the same way. Discounts can t be offered. Hospitals can t provide incentives like buy-one-get-one knee replacements. And there are regulations around privacy to consider. Retail and healthcare simply operate differently 1. Healthcare entities are faced with a dual challenge: staying relevant in both a volume and value-based world. With reimbursements on the line, hospitals and health systems need to remain profitable now, while promoting wellness and making a cognizant effort to keep patients out of the hospital. A new evolution of business intelligence and a strategic growth technology platform with the right data and automation features is required if hospitals, physicians, and other care providers want to stay relevant in the current environment, engage with consumers and persuade them to take a more proactive role in their health. A smarter, more persuasive and efficient 360 outreach approach is needed to drive higher patient engagement and promote population health.
3 Abstract This whitepaper will discuss the business intelligence and technology that exists to succeed in both a fee-for-service and fee-for-value landscape. We will map the patient journey along the healthcare continuum as a person moves from low, to rising, to high-risk over the course of their lifetime and highlight how a healthcare organization can use technology to inform decisions along the way. Data analytics coupled with the right automated outreach approach should be at the core of any healthcare organization s strategy if they are seeking a 360 view of patients. Customer and physician relationship management (CRM and PRM) are essential components in the effort to accurately target the appropriate audience, tailor the message and automate communications to influence behavior at pivotal moments ultimately motivating individuals to be proactive participants in their care. As more and more reimbursements are based on outcomes, organizations are looking to strategic growth and physician engagement solutions to help improve care compliance and strengthen loyalty across the full care continuum 2. CRM and PRM platforms can improve population health management by creating personalized care for better outcomes, managing risk populations, empowering consumers to take control of and manage their care, incite collaboration across the continuum of care, respond to consumers in real-time, at the best time, across any channel, and connect the dots to streamline processes and create efficiencies 3. But which is more important when striving to manage a population s health and wellness? Engaging consumers or physicians? This whitepaper will also touch on the importance of both. Mapping the Wellness Journey One Step at a Time Business intelligence fueled by data and marketing automation should be the foundation of any customer-centric strategy that leverages technology to create stronger relationships with current or prospective patients and physicians. For purposes of this example, we will tell the story of Hospital A, as it uses CRM and PRM to track and manage Patient B and Doctor C while Patient B moves through the various stages of the care continuum. We will identify the key interactions Hospital A has with Patient B and Doctor C throughout the wellness journey and explain how Hospital A uses business intelligence provided by strategic growth and physician engagement solutions to positively affect behavior along the way 4.
4 C Step 1: Data Hospital A s first step in the journey is gathering the necessary business intelligence on both current and prospective patients via a comprehensive database that includes both internal and external data. The strategic growth and physician engagement vendor that built Hospital A s database cleansed, de-duped and appended their data with demographic data and predictive models. All diagnosis and procedural codes (DRG, ICD 9 & 10, CPT) were appended to each existing encounter. In addition, the demographic data was supplemented with other variables that provide a total understanding of consumer needs, preferences and behaviors including health conditions, lifestyle interests, OTC and prescription drug usage, etc. The combination of all these elements provides Hospital A with a complete, 360 view of its target audience to help manage its population s health. LIFESTYLE INTERESTS HEALTH CONDITIONS OTC / RX USAGE TOUCH POINTS ENCOUNTERS
5 Step 2: Outreach Hospital A s next step is to use the intelligence within the database to make initial contact with a pure prospect. Hospital A s goal is to reach prospects who need care and appeal to their feelings, provide relevant information that answers their questions and motivate them to engage with the organization. Hospital A decides to execute a New Movers acquisition campaign to inform individuals that have recently moved to the area about their services. The team turns to their strategic growth platform. The pre-written queries within the platform contain criteria, codes and predictive models that identify the most valuable and eligible consumers in the market for the campaign. The queries can target the individuals who have moved into Hospital A s service area over the past 30, 60, 90 days or more. These people who are new to the area will be in search of primary care services. Hospital A can use the mailing list generated by the query to then reach those individuals with a variety of automated digital and traditional tactics. Hospital A can keep their services top-of-mind and remind recipients that Hospital A and its clinics are conveniently located nearby. From there, Hospital A can introduce recipients to their new PCP, inform them of the nurse line, promote their ED services or redirect them from the ED to their closest urgent care clinic based on need. WELCOME SOLD
6 Step 3: Acquisition Hospital A uses the campaign engine within their strategic growth platform to automatically send out a campaign to these New Movers. It includes a direct mail piece, s and social media tactics that are all coordinated to touch the recipients with repeated messages at various times. Enter Patient B. Patient B receives Hospital A s campaign welcoming her to the neighborhood and reminding her that a Hospital A clinic is located right down the street from her home. Since Patient B needs a new primary care doctor, she calls the number on the communication and makes an appointment with one of the clinic physicians for a routine annual wellness exam. Hospital A has acquired Patient B. Patient B comes in to the clinic and meets with Doctor C for her physical. Patent B begins her relationship with Hospital A in overall good health, or low-risk. The physical exam reveals one issue: a concerning mole on Patient B s shoulder that Doctor C thinks should be examined at by a dermatologist. Doctor C refers Patient B to a dermatologist within Hospital A s network. Patient B makes the appointment with the dermatologist and has the mole biopsied. The test reveals that the mole is benign, but the dermatologist recommends it be removed. Patient B schedules and completes the procedure to get the mole removed. After this transaction takes place, Hospital A can use the data from this encounter in a variety of ways. First, it knows Patient B may be at risk for skin cancer, so she can be included on future communications about skin cancer awareness and proactive prevention. Also, Hospital A s physician liaisons can see the referral patterns of Doctor C and know he is referring within network. The liaisons can then use this information in future interactions with Doctor C to ensure he stays satisfied, maintains that loyalty and continues to refer within network. C
7 C Step 4: Engagement Now that Hospital A has acquired Patient B, the organization s new goal becomes keeping her well and out of the hospital while still engaging with her on a regular basis. Hospital A wants to promote services that help keep Patient B proactive in terms of her health, and keep Hospital A profitable. Since her initial visit didn t reveal any immediate concerns aside from the mole, Hospital A turns back to its strategic growth platform to find out her age and birthdate. They create an automated, triggered campaign that will reach Patient B on her next birthday. This particular campaign will have a friendly Happy Birthday message, will promote preventative screenings and remind her of any vaccinations she may be due for based on her age and birthdate. Patient B receives that automated direct mail communication and its follow-up reminding her of wellness screenings, and she comes back to Doctor C to get a flu shot and have her cholesterol checked. Patient B receives her flu shot and the necessary bloodwork for the cholesterol tests and departs, understanding she will be contacted with the results. Her lipid panel comes back revealing that her total cholesterol numbers are higher than desired. She receives information from Doctor C explaining that she should try lowering her cholesterol through diet and exercise and should be screened again in another year. She decides it is time to change her lifestyle a bit and begin eating healthier foods to both lower her numbers and lose weight. The information gathered at this visit and her test results all go back into her encounter file, and can then be accessed via the business intelligence database. Now that Patient B has high cholesterol and is slightly overweight, she is considered rising-risk and has a higher propensity to need cardiac services. The business intelligence platform and the data within it from health records can identify Patient B as risking-risk and include her in queries related to heart issues.
8 Step 5: Loyalty Now, Hospital A has continued to engage with Patient B and she has visited the facility on several separate occasions. She now sees Hospital A as her provider of choice and even recommends it to her friends and family members. Hospital A decides to further this loyalty by sending her other types of population health campaigns, such as information on heart healthy cooking seminars or Heart Month events. Since Patient B is motivated to lose weight and eat healthier, she attends the seminars to learn more about what foods to eat and others to avoid. Then, when a year goes by and Patient B hasn t come in to have her cholesterol re-checked, this becomes another pivotal time when Hospital A can reach out to her with an influential touch point. This time, Hospital A decides to execute an automated trigger campaign for lapsed patients so Patient B receives a communication 18 months after her initial cholesterol screening was completed. Six months have gone by since she was due to come in, and Hospital A is reminding her to have her cholesterol checked. She receives the lapsed patient mailer from Hospital A and decides to go back in to have her numbers re-assessed. This time, Doctor C informs Patient B that the clinic is going to be doing a heart screening next month that Patient B is qualified for. Given her age and numbers, he recommends she attend the screening. Patient B decides to do so, and during the screening they find a blockage in a major artery. Now, she may be considered more high-risk. Patient B needs a procedure done to have a stent put in. This time, Doctor C decides to refer Patient B to a doctor who is out of network. Hospital A s physician engagement platform can show its physician liaisons this leakage, so they can investigate why Doctor C is referring out of network and create an Action Plan to prevent this referral pattern from happening in the future, keeping the volume with the organization. Patient B decides to have the procedure done by a doctor within network so her insurance will cover it, and the procedure is a success. The various touch points that Patient B has received from Hospital A have helped the organization stay profitable, while also meeting their fee-for-value goals of preventing her from needing to be in the hospital for a longer stay. Hospital A, Patient B and Doctor C together have proactively managed Patient B s health to prevent a more severe outcome, such as a heart attack, from occurring. C
9 C The Next Evolution of Business Intelligence To succeed in the future of healthcare, organizations must embrace a strategy that will address today s fee-for-service challenges, while also providing the scalable foundation needed for the fee-for-value landscape. TOUCH POINTS HEALTH CONDITIONS LIFESTYLE INTERESTS OTC / RX USAGE ENCOUNTERS Patient / Loyalty Identify / Engage C Response / Action To build that strategy, healthcare organizations will need technology and solutions that provide a complete understanding of business needs, including intelligence on how both physicians and patients contribute to the success of an organization. Healthcare organizations will need to use the wealth of information at their disposal to deliver data-driven care in real-time, while tracking and managing the behaviors of both the patient and the physician in order to achieve strategic growth 5. With federal and state programs offering incentives to providers for health IT adoption, five areas of technology cloud, data exchange platforms, wearable technologies, data analytics and artificial intelligence will have the greatest effect on healthcare providers in the next five years, states Reda Chouffani of TechTarget & SearchHealthIT 6. Having the ability to apply analytics to healthcare data will give organizations the opportunity to increase care quality and achieve cost savings. The future direction of business intelligence will be driven by data from wearable technology, which will further catapult the amount of information organizations will have to examine as health information can be tracked outside the four walls of the hospital. This information will then feed back into data exchange platforms. Strategic growth platforms will be able to examine the raw data from these devices and develop new predictive models that will help organizations reach their population health goals by identifying a person s likelihood to stay well so they can be kept out of the hospital.
10 Summary Strategic growth and physician engagement solutions are vital to organizations seeking to meet both current fee-for-service and future population health goals. These platforms allow organizations to gather the proper intelligence needed to identify the most valuable consumers, communicate to, acquire and engage them, and ultimately create lasting loyalty among them. Both for patients and providers, the healthcare journey has completely changed as technology has evolved. As healthcare shifts from episodic to customer-centric care, organizations need to thrive in both realms. People are still getting sick and coming in for treatment, while more reimbursements are hinging on encouraging proactive care to keep people out of the hospital. With the right business intelligence platform, hospitals can achieve all of their goals by having a comprehensive understanding of their audience s habits, lifestyles, prescription choices, etc. and using that information to engage with them in a personalized manner. Strategic growth platforms and physician engagement solutions, like the Tea Leaves Health ONE Platform TM, will be necessary for organizations to obtain the business intelligence they need to help them know and grow their business now and into the foreseeable future. References 1. Molly Gamble. (2013, February 28). Hospitals They Don t Market Like They Used To. Retrieved from 2. Emily Zuehlke. Building Loyalty and Managing Population Health with CRM. Retrieved from Innovation-Center/events/webconferences/2014/building-loyalty-and-managing-population-health-with-crm. 3. Eric Demers. (2015, February 11). 6 Ways CRMs can Improve Population Health and Clinical Integration. Retrieved from 4. Paul Boag. (2016, January 8). All You Need to Know About Customer Journey Mapping. Retrieved from com/2016/01/08/need-know-customer-journey-mapping/?utm_content=buffer587be&utm_medium=social&utm_source=linkedin.com&utm_ campaign=buffer. 5. Yulan Egan. (2013, August 29). Why Your Population Health IT Should Function Like CRM. Retrieved from 6. Reda Chouffani. Wearable Technologies, Cloud Guide the Future of Healthcare. Retrieved from Wearable-technologies-cloud-guide-the-future-of-healthcare.
11 To learn about the Tea Leaves Health team and services, visit tealeaveshealth.com
3 Ways to Increase Patient Visits
3 Ways to Increase Patient Visits 3 Ways to Increase Patient Visits www.kareo.com kareo.com Table of Contents Introduction 03 Create an Effective Recall/Recare Program 04 Build and Manage Your Online Presence
More informationMinnesota Perspective: Fairview Health Services. National Accountable Care Organization Congress October 25, 2010
Minnesota Perspective: Fairview Health Services National Accountable Care Organization Congress October 25, 2010 Fairview Overview Not-for-profit organization established in 1906 Partner with the University
More informationOnsite Clinic and Wellness Programs 2010 VACo Achievement Awards. Montgomery County, VA
Onsite Clinic and Wellness Programs 2010 VACo Achievement Awards Montgomery County, VA 1. Brief overview Montgomery County implemented a fully integrated on site disease management Clinic and Wellness
More informationAdopting Accountable Care An Implementation Guide for Physician Practices
Adopting Accountable Care An Implementation Guide for Physician Practices EXECUTIVE SUMMARY November 2014 A resource developed by the ACO Learning Network www.acolearningnetwork.org Executive Summary Our
More informationAccountable Care: Clinical Integration is the Foundation
Solutions for Value-Based Care Accountable Care: Clinical Integration is the Foundation CLINICAL INTEGRATION CARE COORDINATION ACO INFORMATION TECHNOLOGY FINANCIAL MANAGEMENT The Accountable Care Organization
More informationUsing Data for Proactive Patient Population Management
Using Data for Proactive Patient Population Management Kate Lichtenberg, DO, MPH, FAAFP October 16, 2013 Topics Review population based care Understand the use of registries Harnessing the power of EHRs
More informationBuilding Wellness Communities for Chronic Diseases
A Saviance Technologies Whitepaper Building Wellness Communities for Chronic Diseases The Growing Crisis of Chronic Diseases in the US In the US today, an estimated number of people who are suffering from
More informationMy Complete Medications List
Pharmacy Features 1 My Complete Medications List 2 My HealtheVet: Get Care Get Care: Care Givers Treatment Facilities My Coverage Health insurance Health Calendar To-Do s Wellness Reminders 3 My HealtheVet:
More informationPopulation Health Management
Population Health Management July 2015 Lockton Companies The phrase population health management (PHM) has been spreading across the health and hospital sector with fervor. Hospital administrators are
More informationCOLLABORATING FOR VALUE. A Winning Strategy for Health Plans and Providers in a Shared Risk Environment
COLLABORATING FOR VALUE A Winning Strategy for Health Plans and Providers in a Shared Risk Environment Collaborating for Value Executive Summary The shared-risk payment models central to health reform
More informationValue-based Care. Fact Sheet. How Value-based Care is improving quality and health.
How is improving quality and health. Working Smarter and Better to Help People Live Healthier Lives can help you lead the healthiest life possible. Imagine every health care professional you see understanding
More informationBig Data NLP for improved healthcare outcomes
Big Data NLP for improved healthcare outcomes A white paper Big Data NLP for improved healthcare outcomes Executive summary Shifting payment models based on quality and value are fueling the demand for
More informationInformation Therapy: Prescribing Information to Manage Disease
Information Therapy: Prescribing Information to Manage Disease The Disease Management Colloquium, June 29, 2004 Molly Mettler, MSW, SVP Healthwise, Incorporated Boise, Idaho www.healthwise.org Copyright
More informationMetabolic & Bariatric Surgery. Nate Sann, MSN, FNP-BC
Telemedicine in Metabolic & Bariatric Surgery Nate Sann, MSN, FNP-BC Disclosures: Apollo Endosurgery Faculty Member Exam Med Consultant Long term follow-up in Metabolic & Bariatric Surgery Obesity is a
More informationForeign Service Benefit Plan
Simple Steps to Living Well Together Foreign Service Benefit Plan 2018 Wellness Benefits and Incentive Rewards Health Plan Accredited by The FOREIGN SERVICE BENEFIT PLAN has Health Plan Accreditation from
More informationJumpstarting population health management
Jumpstarting population health management Issue Brief April 2016 kpmg.com Table of contents Taking small, tangible steps towards PHM for scalable achievements 2 The power of PHM: Five steps 3 Case study
More informationRecruiting Game- Changing Talent
White Paper Recruiting Game- Changing Talent Target the Best in an Ever-Changing Talent Landscape Talent acquisition continues to be one of the most urgent issues for companies, and the pressure to have
More informationMAKING PROGRESS, SEEING RESULTS
MAKING PROGRESS, SEEING RESULTS VALUE-BASED CARE REPORT HUMANA.COM/VALUEBASEDCARE Y0040_GCHK4DYEN 1117 Accepted 2 Americans are sick and getting sicker, with millions of us living with chronic conditions
More information7. Discussion regarding the Employer Sponsored On-site and Near-site Health Clinics presentation. (Tim McDonald, Aon Hewitt) (Information/Discussion)
7. 7. Discussion regarding the Employer Sponsored On-site and Near-site Health Clinics presentation. (Tim McDonald, Aon Hewitt) (Information/Discussion) Employer Sponsored Health Centers: Overview of On-site
More informationHow to Develop a System-Wide Access Strategy
BEYOND THE FACILITY MASTER PLAN: How to Develop a System-Wide Access Strategy Create access points around emerging patient needs Understand the individual patient journey Design sustainable economic viability
More informationOxford Condition Management Programs:
Oxford Condition Management Programs: Helping your employees learn, be encouraged and get support. Committed to helping improve the health and well-being of those we serve and improve the health care
More informationFor fully insured groups of 100 or more eligible employees. HealthyOutcomes. A fully-integrated health management solution that works for you
For fully insured groups of 100 or more eligible employees HealthyOutcomes wellness case management condition care maternity A fully-integrated health management solution that works for you HealthyOutcomes
More informationFIVE FIVE FIVE FIVE FIV
Technology and Data s Impact on Population Health FIVE FIVE FIVE FIVE FIV 5 Steps to an Effective and Sustainable Population Health Management Program This ebook will share critical information about population
More informationThe Right Tools for the Job: ASSEMBLING YOUR IMAGING STRATEGY
The Right Tools for the Job: ASSEMBLING YOUR IMAGING STRATEGY How to provide access to care in response to Anthem s Imaging Clinical Site of Care Review Policy and the evolving healthcare marketplace According
More informationPerspective: Case Study Emerging Care Management Models in Developing Countries
Perspective: Case Study Emerging Care Management Models in Developing Countries PERSPECTIVE Sash Mukherjee # AP9296303V Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.935.4445 F.508.988.7881
More informationHighmark Lifestyle Returns SM Enjoy the many rewards of a healthy lifestyle!
SM Enjoy the many rewards of a healthy lifestyle! Page 1 of 11 Take charge of your health and enjoy the benefits! We know that the way we live has a real impact on the way we feel. When we take care of
More informationThe Value of Integrating EMR and Claims/Cost Data in the Transition to Population Health Management
The Value of Integrating EMR and Claims/Cost Data in the Transition to Population Health Management By Jim Hansen, Vice President, Health Policy, Lumeris November 19, 2013 EXECUTIVE SUMMARY When EMR data
More informationWHITE PAPER RE-IMAGINING CARE-AS-A-SERVICE
WHITE PAPER RE-IMAGINING CARE-AS-A-SERVICE Keeping up with shifting trends in healthcare The healthcare sector has been in existence for many decades. This sector has been fragmented and slow to adapt
More informationFour Game-Changing Strategies for Transforming the Patient Experience
Four Game-Changing Strategies for Transforming the Patient Experience Reaching and engaging your population is one of the most challenging components of patient-centered care. Despite the challenges, there
More informationNextGen Population Health TEN TEN TEN TEN TE. Prevent Patients from Falling Through the Cracks in 10 Easy Steps
NextGen Population Health TEN TEN TEN TEN TE Prevent Patients from Falling Through the Cracks in 10 Easy Steps Proactive, automated patient engagement anytime, anywhere. Automate care management to improve
More informationebook How to Recruit for Local Government in the Digital Age
ebook How to Recruit for Local Government in the Digital Age Local government human resource teams across the country are faced with the same challenge: how to attract quality talent in today s digital-first
More informationPopulation Health Management. Shaping the future of healthcare. How health systems can move beyond sick care to proactively keep populations healthy
Population Health Management Shaping the future of healthcare How health systems can move beyond sick care to proactively keep populations healthy Introduction: We see the transition from fee-for-service
More informationWPS Integrated Care Management Improving health, one member at a time
WPS Integrated Care Management Improving health, one member at a time Integrated Care Management supports and promotes member health Looking for more from your group health insurance for your employees?
More informationHealthcare's Grand Transformation with Primary Care
WEBINAR SYNOPSIS Healthcare's Grand Transformation with Primary Care 9th August 2018 SPEAKERS Paul Grundy David Nace, M.D. Founding President of the Patient-Centered Primary Care Collaborative (PCPCC),
More informationPublication Development Guide Patent Risk Assessment & Stratification
OVERVIEW ACLC s Mission: Accelerate the adoption of a range of accountable care delivery models throughout the country ACLC s Vision: Create a comprehensive list of competencies that a risk bearing entity
More information2010 HOLIDAY GIVING. Research and Insights into the Most Charitable Time of the Year THIS RESEARCH INDICATES:
2010 HOLIDAY GIVING Research and Insights into the Most Charitable Time of the Year THIS RESEARCH INDICATES: 74% of US adults will give this holiday season Consumers will donate more than $48 billion in
More informationA Practical Approach Toward Accountable Care and Risk-Based Contracting: Design to Implementation
A Practical Approach Toward Accountable Care and Risk-Based Contracting: Design to Implementation Daniel J. Marino, President/CEO, Health Directions Asad Zaman, MD June 19, 2013 Session Objectives Establish
More informationHealthcare 2015: Win-win or lose-lose?
IBM Institute for Business Value Healthcare 2015: Win-win or lose-lose? A portrait and a path to successful transformation Presented at Disease Management Colloquium May 19, 2008 Jim Adams, IBM Center
More informationtotal health and wellness
total health and wellness Programs exclusively for our Blue Shield members total health and wellness Whether you want to ease stress, lose weight, or quit smoking we ll help you reach your goals. Our health
More informationExamining the Differences Between Commercial and Medicare ACO Models
Examining the Differences Between Commercial and Medicare ACO Models Michelle Copenhaver December 10, 2015 Agenda 1 Understanding Accountable Care Organizations 2 Moving to Accountable Care: Enhancing
More informationPATIENTS + DOCTORS + MACHINES
Meet Today s Healthcare Team: PATIENTS + DOCTORS + MACHINES Accenture 2018 Consumer Survey on Digital Health 2 Healthcare consumers are more open to using intelligent technologies, sharing data and allowing
More informationPopulation Health and the Accelerating Leap to Outcomes-Based Reimbursement. Craig J. Wilson
Population Health and the Accelerating Leap to Outcomes-Based Reimbursement Craig J. Wilson Agenda / Goals Define Population Health Management Review emerging reimbursement landscape eg MACRA Review why
More informationMicrosoft Dynamics 365 Foundational Platform for Next Generation Patient Experience Management
Microsoft Dynamics 365 Foundational Platform for Next Generation Patient Experience Management Tracy Picon Director Healthcare, Dynamics Microsoft Grayson Shroyer Digital Health Architect Avanade (Microsoft
More informationtotal health and wellness Programs exclusively for our Blue Shield members For small businesses with 2 to 50 eligible employees
total health and wellness Programs exclusively for our Blue Shield members For small businesses with 2 to 50 eligible employees total health and wellness Whether you want to ease stress, lose weight, or
More informationLaunching an Enterprise Data Warehouse to Rapidly Reduce Waste in Asthma Care
Success Story Launching an Enterprise Data Warehouse to Rapidly Reduce Waste in Asthma Care HEALTHCARE ORGANIZATION Children s Hospital TOP RESULTS Decreased average length of stay by 11 hours Achieved
More informationWHITE PAPER. The four big waves of contact center technology: From Insourcing Technology to Transformational Customer Experience.
WHITE PAPER The four big waves of contact center technology: From Insourcing Technology to Transformational Customer Experience www.servion.com Abstract Contact Centers (CC) are one of the most critical
More informationCoordinated Care: Key to Successful Outcomes
Coordinated Care: Key to Successful Outcomes Best practices in care coordination improve health, lower costs and increase patient satisfaction 402 Lippincott Drive Marlton, NJ 08053 856.782.3300 www.continuumhealth.net
More informationNEW EMPLOYEE HEALTH PLAN BENEFIT. Care When You. Need
NEW EMPLOYEE HEALTH PLAN BENEFIT Care When You Care When You Want It Need It What is Access Health? WHAT IS ACCESS HEALTH? Access Health offers cost savings worksite solutions by providing a medical clinic
More informationFinding a Faster Path to Value-Based Care
Finding a Faster Path to Value-Based Care June 2016 Executive Summary The U.S. healthcare system is progressing along a continuum from volume- to valuebased care models where physicians and health systems
More informationTechnology Driven Strategies for Enhancing Patient Engagement Within an ACO Model. ACO Congress November 5, 2013 Charles Kennedy
Technology Driven Strategies for Enhancing Patient Engagement Within an ACO Model ACO Congress November 5, 2013 Charles Kennedy Aetna s values drive ACS strategy apple 2 Changing the emphasis from volume
More informationChapter 11. Expanding Roles and Functions of the Health Information Management and Health Informatics Professional
Chapter 11 Expanding Roles and Functions of the Health Information Management and Health Informatics Professional 11-2 Learning Outcomes When you finish this chapter, you will be able to: 11.1 Discuss
More informationMultiple Value Propositions of Health Information Exchange
Multiple Value Propositions of Health Information Exchange The entire healthcare system in the United States is undergoing a major transformation. It is moving from a provider-centric system to a consumer/patient-centric
More informationMidmark White Paper The Connected Point of Care Ecosystem: A Solid Foundation for Value-Based Care
Midmark White Paper The Connected Point of Care Ecosystem: A Solid Foundation for Value-Based Care Introduction This white paper examines how new technologies are creating a fully connected point of care
More informationPennsylvania Patient and Provider Network (P3N)
Pennsylvania Patient and Provider Network (P3N) Cross-Boundary Collaboration and Partnerships Commonwealth of Pennsylvania David Grinberg, Deputy Executive Director 717-214-2273 dgrinberg@pa.gov Project
More informationBurns & McDonnell On-Site Clinic
Burns & McDonnell On-Site Clinic A Prescription for Financial and Productivity Success Fall 2013 Lockton Companies Company P r ofi le Engineering, architecture, construction, environmental and consulting
More informationAPRIL Recognizing and focusing on population health priorities
APRIL 2016 Recognizing and focusing on population health priorities 1 Recognizing and focusing on population health priorities New Brunswick Health Council Why should we be concerned by the poor health
More informationThe Future is Consumer-Enabled Imaging: How Self-Service Kiosks Empower Patients, Improve Productivity and Lower Costs
The Future is Consumer-Enabled Imaging: How Self-Service Kiosks Empower Patients, Improve Productivity and Lower Costs There s a seismic shift occurring in healthcare delivery around the world. More patients
More informationWolf EMR. Enhanced Patient Care with Electronic Medical Record.
Wolf EMR Enhanced Patient Care with Electronic Medical Record. Better Information. Better Decisions. Better Outcomes. Wolf EMR: Strength in Numbers. Since 2010 Your practice runs on decisions. In fact,
More informationCare Compact Guide Patient-Centered Specialty Care (PCSC) A Component of Medical Neighborhood Initiatives
Compact Guide Patient-Centered Specialty (PCSC) A Component of Medical Neighborhood Initiatives Services provided by Empire HealthChoice HMO, Inc. and/or Empire HealthChoice Assurance, Inc., licensees
More informationE-nabling Disease Management through IT The Next Generation of DM services
E-nabling Disease Management through IT The Next Generation of DM services The Disease Management Colloquium Jefferson Medical College, Philadelphia, PA June 27-30, 2004 Thomas G. Lundquist, MD, MMM Executive
More informationCoastal Medical, Inc.
A Culture of Collaboration The Organization Physician-owned group Currently 19 offices across the state of Rhode Island and growing 85 physicians, 101 care providers The Challenge Implement a single, unified
More informationHow 2018 Will Be The Year You Embrace Continuous Connectivity. NERSI NAZARI, PHD Chief Executive Officer
How 2018 Will Be The Year You Embrace Continuous Connectivity NERSI NAZARI, PHD Chief Executive Officer WE ARE CONTINUOUSLY CONNECTED Socially Friends and community Financially Balances and bills Parenting
More informationValue Based Care An ACO Perspective
Value Based Care An ACO Perspective NCIOM Task Force on Accountable Care Communities January 24, 2018 Steve Neorr Chief Administrative Officer 2 3 4 5 Source: Banthin, Jessica. Healthcare Spending Today
More informationSmarter Healthcare: An Industry Perspective. Mary Singer Director, Healthcare Strategic Services
Smarter Healthcare: An Industry Perspective Mary Singer Director, Healthcare Strategic Services 1 The healthcare industry is facing challenges and opportunities Empowered consumers expect better value,
More informationPatients as consumers: How engaged patients could reshape health care
The Dbriefs Health Sciences series presents: Patients as consumers: How engaged patients could reshape health care Dan Housman, Director, Deloitte Consulting LLP Quinn Solomon, Principal, Deloitte Consulting
More informationLeveraging the EHR to Connect Physicians and Consumers
Leveraging the EHR to Connect Physicians and Consumers DRG Digital DRGDigital.com Contact 2017 Digital@TeamDRG.com DR/Decision Resources, LLC. or All rights visit reserved. DRGDigital.com for more physician
More informationComplete Health Solutions. Copyright 2010, Health Advocate, Inc.
Complete Health Solutions Health Advocate The nation s leading independent health advocacy and assistance program Offered by more than 7,000+ clients nationwide Serving more than 16 million Americans Covers
More informationPartnering with Public Health Departments in Managed Care. THIS AREA CAN BE LEFT BLANK or ADD A PICTURE
Partnering with Public Health Departments in Managed Care THIS AREA CAN BE LEFT BLANK or ADD A PICTURE 2/3/2017 The Value of Medicaid Managed Care States Have Seen the Value of Medicaid Managed Care 75
More informationTribal Health. Integrated Tribal Health Center Solutions Five Steps to Better Tribal Health Outcomes
Tribal Health Integrated Tribal Health Center Solutions Five Steps to Better Tribal Health Outcomes Join the Tribal Health leader Tap into the single, shared database of our EHR and practice management
More informationA Healthier You. Clinical Care Plan Configuration
A Healthier You Clinical Care Plan Configuration Onboarding Review After entering the A Healthier You portal, you will arrive at the Onboarding feature. Here you will answer questions that will help the
More informationHW/ODH XDR CDS. Alliance of Chicago GE Centricity Qvera
Use Case Title: Value Based Care Overview: Tim Jones a 54 year old male police officer has Diabetes and presents at his Primary Care Provider with an abnormal lab result. Follow his journey through Primary
More informationThe New Era of Talent Acquisition
The New Era of Talent Acquisition 2017 icims Inc. All Rights Reserved. The New Era of Talent Acquisition 1 Introduction The disruptive force of technology has transformed the way people look for jobs and
More informationLEGISLATIVE REPORT NORTH CAROLINA HEALTH TRANSFORMATION CENTER (TRANSFORMATION INNOVATIONS CENTER) PROGRAM DESIGN AND BUDGET PROPOSAL
LEGISLATIVE REPORT NORTH CAROLINA HEALTH TRANSFORMATION CENTER (TRANSFORMATION INNOVATIONS CENTER) PROGRAM DESIGN AND BUDGET PROPOSAL SESSION LAW 2015-245, SECTION 8 FINAL REPORT State of North Carolina
More informationHIMSS CEO Addresses Leveraging Information and Technology to Minimize Health s Economic Challenges Session # 96 March 6, 2018 Hal Wolf CEO, HIMSS
HIMSS CEO Addresses Leveraging Information and Technology to Minimize Health s Economic Challenges Session # 96 March 6, 2018 Hal Wolf CEO, HIMSS Challenges in Most Systems Fastest Ageing Population High
More informationAdvancing Health in America Strategic Plan
2017 2020 Plan Advancing Health in America 20 18 Up d ate Our vision is of a society of healthy communities, where all individuals reach their highest potential for health. Our mission is to advance the
More informationRetail health & wellness Innovation, convergence, and healthier consumers
Retail health & wellness Innovation, convergence, and healthier consumers Can industry convergence and innovative offerings lead to profitable health care services and healthier consumers? Traditional
More informationThank you for joining us today. We ll start momentarily.
Quality & Incentives Thank you for joining us today. We ll start momentarily. If you haven t already, please call into the webinar to hear us speak. Your phone will automatically be set to mute. Conference
More informationTransformational paradigms poised to redefine healthcare delivery. November 2016
Transformational paradigms poised to redefine healthcare delivery November 2016 Frost & Sullivan s Transformational Health Practice Addresses the Forces Driving Change in Healthcare Factors Transforming
More informationPrescription for Healthy Communities: CARRYING OUT SUCCESSFUL MEDICATION MANAGEMENT SERVICES IN COMMUNITY PHARMACIES
Prescription for Healthy Communities: CARRYING OUT SUCCESSFUL MEDICATION MANAGEMENT SERVICES IN COMMUNITY PHARMACIES Deborah Pestka, PharmD Caitlin Frail, PharmD, MS, BCACP Laura Palombi, PharmD, MPH,
More informationInteroperability is Happening Now
Interoperability is Happening Now Nick Knowlton and Tammy Ordoyne-Vial Brightree and Ochsner HME Interoperability - Better Business, Better Outcomes Shifts in the Healthcare Ecosystem impact our HME Space
More informationIndependent School Fundraising. By Patricia Voigt & Kelly Grattan, Senior Consultants, Schultz & Williams
Independent School Fundraising 2018 Trends By Patricia Voigt & Kelly Grattan, Senior Consultants, Schultz & Williams The philanthropic landscape for the independent school sector has changed substantially
More informationLeveraging Health Care IT Investment
Leveraging Health Care IT Investment A Harvard Business Review Webinar featuring David M. Cutler and Robert S. Huckman Sponsored by OVERVIEW In recent years, health care organizations have made massive
More informationImproving patient outcomes & health economics through connected health innovation
Improving patient outcomes & health economics through connected health innovation Session 103, February 21, 2017 Jeroen Tas, Chief Innovation & Strategy Officer, Philips Dr. Kevin Dellsperger, MD, PhD,
More informationAdopting a Care Coordination Strategy
Adopting a Care Coordination Strategy Authors: Henna Zaidi, Manager, and Catherine Castillo, Senior Consultant Current state of health care The traditional approach to health care delivery is quickly becoming
More informationNew Alignments in Data-Driven Care Coordination & Access for Specialty Products: Insights from the DIMENSIONS Report
New Alignments in Data-Driven Care Coordination & Access for Specialty Products: Insights from the DIMENSIONS Report Our Objectives By the end of the session, participants will understand: Evolving demands
More informationHEALTHY EMPLOYEES HEALTHY EMPLOYEE BENEFIT PLAN
HEALTHY EMPLOYEES HEALTHY EMPLOYEE BENEFIT PLAN At a point in time when many employers are forced to cut benefits healthcare costs are increasing at 3 to 4 times the rate of inflation access to quality
More informationHealth Digital Transformation with Trusted Technology. Elena Bonfiglioli Managing Director, Health Industry, EMEA Microsoft
Health Digital Transformation with Trusted Technology Elena Bonfiglioli Managing Director, Health Industry, EMEA Microsoft Towards value-based healthcare Transformed by Trusted Quality Access Cost Technology
More informationarizona health net a better decision sm Putting you at the center of everything we do.
arizona health net a better decision sm Putting you at the center of everything we do. Nothing s more important than your health. When you re healthy, you want to stay healthy. When you re sick or have
More informationHarry Reynolds IBM June 6, 2011
NCSL Winnable Battles Harry Reynolds IBM June 6, 2011 Market forces require a new approach for the health care industry Health care is shifting from local to national and global contexts Empowered consumers
More informationProvider Information Guide Complex Care and Condition Care Overview
Complex and Overview Introduction Complex and are essential components of Passport Health Plan s (Passport) Coordination services, which are used to support the practitioner-patient relationship and plan
More informationWWS Health & Wellness Center. Participant Information Guide
WWS Health & Wellness Center Participant Information Guide February 2016 Welcome to the WWS Health & Wellness Center Thank you for choosing the WWS Employee Health & Wellness Center. Our team is committed
More information2016 Trends Managed Care and Beyond
2016 Trends Managed Care and Beyond HFMA and CHEF's Managed Care Meeting 2016 Updates on Changes and Challenges February 4, 2016 135 South LaSalle Street, Suite 2750 Chicago, IL 60603 P 312.637.2500 F
More informationCPC+ CHANGE PACKAGE January 2017
CPC+ CHANGE PACKAGE January 2017 Table of Contents CPC+ DRIVER DIAGRAM... 3 CPC+ CHANGE PACKAGE... 4 DRIVER 1: Five Comprehensive Primary Care Functions... 4 FUNCTION 1: Access and Continuity... 4 FUNCTION
More informationHow to Improve HEDIS Reporting Among Providers and Improve Your Health Plan Rankings
How to Improve HEDIS Reporting Among Providers and Improve Your Health Plan Rankings Introduction In today s value-focused market, health plan rankings, such as those calculated by the National Committee
More informationEssentia Health. A View on Information Technology. ND HIMS Conference April 12, Tim Sayler, COO Essentia Health - West
Essentia Health A View on Information Technology ND HIMS Conference April 12, 2017 Tim Sayler, COO Essentia Health - West Me Discussing Information Technology Who is Essentia Overview Why: Information
More informationMercy Virtual. Transforming Medicine and Value Through Virtual Care. Randall S Moore, MD, MBA. Orlando, FL. September, 2017
Mercy Virtual Transforming Medicine and Value Through Virtual Care Randall S Moore, MD, MBA Orlando, FL September, 2017 The opinions expressed are those of the presenter and do not necessarily state or
More informationExecutive Insights. Using AI to meet operational, clinical goals
Executive Insights Using AI to meet operational, clinical goals February 2018 Using AI to meet operational, clinical goals For health IT leaders, the goal of operational efficiency looms large alongside
More informationVision 2025: What Might Health Care Look Like a Decade from Now?
Vision 2025: What Might Health Care Look Like a Decade from Now? Value-based care, coordinated care, information technology integration... healthcare is undergoing transformation. Sweeping changes are
More informationCROSSWALK FOR AADE S DIABETES EDUCATION ACCREDITATION PROGRAM
Standard 1 Internal Structure: The provider(s) of DSME will document an organizational structure, mission statement, and goals. For those providers working within a larger organization, that organization
More informationWhat is Data Mining in Healthcare?
Insights What is Data Mining in Healthcare? By David Crockett and Brian Eliason Data mining holds great potential for the healthcare industry to enable health systems to systematically use data and analytics
More information