MedExpress Overview. January 2016

Transcription

1 MedExpress Overview January 2016

2 Vision and Values Great Care. Fast. Exceeding patient expectations in a welcoming environment. Genuine. Caring. Friendly. 2

3 Company Background Founded in Morgantown, WV Partnered with PE / VC Firms Sequoia Capital General Atlantic Excellere Partners Joined the Optum Family in April 2015 Plans to aggressively grow and innovate the platform At the forefront of consumerism and healthcare 3 Highly Confidential Not for Distribution

4 Optum Optum is the healthcare services arm of UnitedHealth Group Comprised of 3 business units: OptumInsight Software and information products Consulting services Business process outsourcing OptumRx Pharmacy Benefit Management (PBM) OptumHealth Consumer health management Collaborative delivery 4

5 MedExpress Footprint 5

6 MedExpress Today Total Centers : 160+ States: 14 Employees: ~4,000 Culture of customer service Full-service offering, delivering high-quality care for ALL ages including: Urgent Care Wellness and Prevention Employer Services IV infusion services Digital x-ray, labs, EKGs, laceration repair and splinting Facilities with multiple, private exam rooms Uniform EMR across all centers No appointments necessary- just walk in Full medical team on site Most insurance accepted, but not required Centers are open 12 hours a day, 7 days a week Consistent, scalable model intensely focused on the patient experience Coordination of care with healthcare partners Worksite / telehealth Access and Affordability: MedExpress innovative model addresses two of the largest problems facing the U.S. healthcare system by providing patients with timely access to high-quality care in a cost-effective, coordinated manner. 6

7 Positioning / Consumerism Intersection Healthcare Services at Retail Convenient Welcoming Quality Affordability Patient-Centricity 7

8 The Patient The patient is the core of our existence. If we remain committed to building our brand focused on the needs of our patients we will lead as the healthcare provider of choice. We are revolutionizing the delivery of health care together. Frank Alderman, MD Chief Executive Officer 8

9 Patient-Centric: Operations Differentiated, full-service offering: High-quality clinical care with broad scope Follow up calls 3 days after visit Excellent brand strength word of mouth accounts for 75% of all new patient visits Enhanced facility design Comfortable, welcoming environment Layout designed to optimize patient flow Convenient physical locations with excellent visibility and parking Patient centric model Average total visit: < 1 Hour 90%+ likelihood to recommend I must say that it was absolutely without a doubt one of the best, most calm, relaxed doctor s visits that I have ever had. I was treated like family. I felt like I was the only patient there, though I know there were others... 9

10 Our Offerings Wellness and Prevention Physicals school, sports, wellness Biometric screenings Vaccinations Injury and Illness Broken bones Sprains and strains Cuts, scrapes and burns Colds, flu, viral illnesses Bronchitis/pneumonia Asthma and allergic reactions X-rays, labs, IVs, EKGs, stitches and minor surgery Employer Services Occupational medicine and workers compensation Physicals Employee, Executive, DOT Onsite clinics / telehealth 10

11 Center Tour Well maintained exteriors 11

12 Center Tour Warm and welcoming interiors 12

13 Center Tour Broad scope of services 13

14 Coordination / Collaboration Portal of Entry Preferred Outpatient Network / Preferred Health System Primary Care Cardiology Orthopedics In-patient Hospitalization Surgery Imaging Rehab and PT Acute Care Allied Health Professionals 14

15 Coordination / Collaboration Care Coordination Closing gaps through communication Leads to increases in quality, improvement in outcomes and decreases in costs Critical access component for ACOs and narrowed networks Primary Care Work hand-in-glove: weekends, evenings, holidays to coordinate care Decrease ED utilization Safety valve for overflow, care beyond scope of PCP Option to utilize preferred, appropriate networks Specialists Quality outcome call center Coordinating follow-up care with preferred network providers Direct same-time referral to specialists Ex. Cardiology 15

16 Coordination / Collaboration Hospital Systems / In Patient Collaborative Care Initiatives Coordinates care to improve quality and outcomes; appropriate utilization Eliminates duplicative services and reduces costs One call systems Coordination of patient care for appropriate admissions and referrals 16

17 Collaborative Care Partnerships We strive to establish partnerships with those who share our desire to help patients by providing the highest quality continuum of services. 17

18 Collaborative Care Partnerships We work hand-in-glove with our partners to market our joint services to the community while respecting patient choice. 18

19 Growth De Novo Growth Exacting site selection model Supportable center analyses Impressive unit economics M&A Fragmented sector 9,000+ targets Joint Ventures Willing to work with quality healthcare organizations to bring needed access 19

20 Key Takeaways Best-in class, incomparable model operating at the convergence of health care and retail Portal of entry casting a wide net to capture and direct patients into an integrated healthcare system Collaboration and coordination on patient care to eliminate duplicative services, improve outcomes and exceed patient expectations Willing to partner with like-minded, high-quality healthcare organizations to bring affordable access to local communities Right Care Right Place Right Time Right Quality Right Cost 20

21 Contact Info Dean Hatcher Senior Vice President, Business Development 370 Southpointe Blvd Canonsburg, PA