TECHNOLOGY- DRI VEN PATI ENT ENGAGEM ENT FOR AN I NTEGRATED AGE. Copyright 2017 SONIFI Solutions Inc. All Rights Reserved.
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1 TECHNOLOGY- DRI VEN PATI ENT ENGAGEM ENT FOR AN I NTEGRATED AGE
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8 Technology can positively impact patient engagement and experience by providing access and autonomy similar to home while also creating efficiencies and better engagement for improved outcomes.
9 SON I FI HEALTH SESSI O N O BJECT I V ES 01 Define patient experience 02 Highlight the need for increased patient experience 03 Define patient engagement technology and how it impacts patient experience 04 Show industry results from adoption of patient engagement technology
10 P A T I E N T E X P E R I E N C E
11 PAT I EN T EX PERI EN CE - The BERYL Institute
12 SON I FI HEALTH W H AT D ET ERM I N ES PAT I EN T EX PERI EN CE? Control Over Surroundings & Choice Responsiveness to Requests Room Cleanliness Communication Education & Information Participation in Care Planning
13 SON I FI HEALTH W H Y I S PAT I EN T EX PERI EN CE I M PO RTA N T? SATI SFACTI ON PROFI TABI LI TY WORD OF M OUTH RETENTION
14 HIGHER LEVELS OF PATIENT SATISFACTION 1 Lower Levels of Stress Higher Levels of Compliance Higher Tolerance Levels Shorter Hospital Stays
15 PATIENT SATISFACTION AND 2
16 WORD OF M OUTH 3 A satisfied patient tells three other people, a dissatisfied patient tells up to 25 people For every patient that complains, 20 other dissatisfied patients don t complain Of those dissatisfied patients that don t complain, only 1 in 10 will return
17 OVER A 6-M ONTH PERIOD SATISFACTION LEVEL Highest 20 th Percentile Lowest 20 th Percentile PATIENTS LEAVING A PRACTICE 4.6% 16.7%
18 Patient Experience Patient Outcomes Increased Efficiencies P A T I E N T E N G A G E M E N T T E C H N O L O G Y
19 SON I FI HEALTH PAT I EN T EN GAGEM EN T T ECH N O LO GY Patient Portals Patient Education Distraction Therapy Meal Ordering Environmental Controls Patient Surveys Patient Requests Digital Whiteboards
20 I M P A C T O N H E A LT H C A R E D E L I V E R Y
21 SON I FI HEALTH PAT I EN T EX PERI EN CE
22 SON I FI HEALTH PAT I EN T O U TCO M ES v 14.28% improved satisfaction with responsiveness to pain control A tablet-based interactive distraction (TBID) had better results than midazolam in pediatric patients Fall prevention technology reduced falls with injury rate by 62%
23 SON I FI HEALTH H O SPI TA L RO I
24 Changing a health system s culture to become patient centric is tough. But the transformation is vital, especially for an industry that touches people at their most vulnerable times in life. - Dr. James Merlino, Cleveland Clinic
25 SON I FI HEALTH REFEREN CES 1. Press, Irwin. Patient Satisfaction: De ning, Measuring, and Improving the Experience of Care. Chicago, IL: Health Administration, Hospital ROI Resources Press Ganey Return on Investment: Increasing Profitability by Improving Patient Satisfaction. Home Press Ganey. Press Ganey. 12 Oct Zimowski, Jacqueline. Mining for Gold: Patient Satisfaction Is Not Uppermost in Every Healthcare Financial Manager s Mind. But It Should Be. Healthcare Financial Management (2004): Rubin, Haya, et al. Patients Ratings of Outpatient Visits in Different Practice Settings. JAMA (1993): Seiden, S.C., McMullan, S., Sequera-Ramos, L., De Oliveira, G.S., Roth, A., Rosenblatt, A., Jesdale, B.M., Suresh, S., Tablet-based Interactive Distraction (TBID) vs oral midazolam to minimize perioperative anxiety in pediatric patients: a noninferiority randomized trial," Pediatric Anesthesia, 2014 July 24 (12): Glickman SW, Boulding W, Manary M et al. "Patient satisfaction and its relationship with clinical quality and inpatient mortality in acute myocardial infarction," Circ Cardovasc Qual Outcomes 2010;3: Powell, e. 2009a. Consumer Partnership for e-health (CPeH) Statement to the National Committee for Vital and health Statistics: Leveraging HIT to Support Meaningful Consumer Engagement and Improved Health. National Partnership for Women and Families. research-library/healthcare/hit/consumer-engagement-may.pdf 8. Robert F. Nease, Sharon Glave Grazee, Larry Zarin and Steven B. miller. Choice Architecture Is A Better Strategy Than Engaging Patients To Spur Behavior Change. Health Affairs, 32, no.2 (2013): Samuel C. Seiden, Susan McMullan, Luis Sequera-Ramos, Gildasio S. De Oliveira Jr, Andrew Roth, Audrey Rosenblatt, Bill M. Jesdale, Santhanam Suresh. Tablet-based Interactive Distraction (TBID) vs oral midazolam to minimize perioperative anxiety in pediatric patients: a noninferiority randomized trial 10. Galbraith J., Butler J., Memon, A., Dolan, M., Harty, J. (2011). Cost Analysis of a falls-prevention program in an orthopaedic setting. Park Ridge, IL: Association of Bone and Joint Surgeons. doi /s Stimpfel AW, Sloane DM, & Aiken LH. The Longer The Shifts For Hospital Nurses, The Higher The Levels Of Burnout And Patient Dissatisfaction. Health Affairs, 31, no. 11 (2012):
26 This document was created with Win2PDF available at The unregistered version of Win2PDF is for evaluation or non-commercial use only. This page will not be added after purchasing Win2PDF.
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