1 NEWS FOR EMPLOYEES AND FRIENDS OF WAKEMED JUNE/JULY 2014 Top: Michael Thomas (Physical Therapy) with Donald Gintzig, president & CEO. Above: Lisa Kennedy, Heather Stinnett and Patricia Stephens (all of Human Resources) enjoyed a treat at the Corporate Center ice cream social. Top right: Andrea Jarrell, manager, (Pathology) was among hundreds of employees who greeted Donald Gintzig at the Cary Hospital ice cream social. Right: Jeanene Martin, senior vice president, Human Resources, and John Perry, MD, vice president, Medical Education, helped scoop ice cream at the Raleigh Campus ice cream social. WakeMed Honored by PRC Several WakeMed departments and units were honored by Professional Research Consultants (PRC) for creating excellent experiences for patients and making the organization a better place to work and practice medicine. The 2014 awards, which reflect data collected throughout 2013, are based upon the percentage of patients who rated their inpatient or outpatient hospital experience as Excellent. We are very pleased to receive these prestigious awards from PRC but, more than that, it is rewarding to know that our patients leave our facilities feeling so good about the care they receive. Our goal is to be a national leader in the patient and family experience, and it's great to see so many of our departments achieve this recognition, commented West Paul, MD, PhD, vice president, Quality & Patient Safety. Five Star Award Winners These units scored in the top 10 percent above the 90th percentile for 2013: WakeMed Physician Practices City Center Medical Group Outpatient Clinic Brier Creek Healthplex Outpatient Radiology Services North Healthplex Outpatient Services Cary Hospital Outpatient Laboratory Services Brier Creek Healthplex Emergency Department Mobile Critical Care Services Emergency Medical Services Four Star Award Winners These units scored in the top 25 percent, with scores between the 75th and 90th percentile for 2013: Apex Healthplex Emergency Department Cary Hospital Outpatient Services Clayton Medical Park Outpatient Services WakeMed Welcomes New CEO! The WakeMed Board of Directors named Donald Gintzig WakeMed s new president & CEO in May. Gintzig, who has been serving in an interim role since October 2013, was chosen following a comprehensive nationwide search. In addition to having the right experience, Donald s leadership style has proven to be a good fit with the culture of our organization. He has demonstrated the key qualities identified through stakeholder input including trust and the ability to foster relationships at all levels of the organization, commented Wally McBride, chair, WakeMed Board of Directors. Ice cream socials were held throughout the health system in June and July to celebrate Gintzig s new role. Environmental Services Delivers Spotless Customer Service The WakeMed Board of Directors recently added two new members, each of whom will serve five-year terms. Please welcome Stephen Smith and Henry Darnell as they prepare to commit their time, energy and skills to our organization. Smith was appointed by Wake County to fill Jack Nichols seat, whose term expired. A long-time health care administration professional, Smith is the CEO of Raleigh Neurology Associates, PA. He also serves on several professional advisory boards including First Citizens Bank and Medical Mutual Insurance Company. Over the past two years, Raleigh Campus Environmental Services (EVS) staff have worked closely with Infection Prevention to improve and standardize their cleaning routines. These efforts reduced hospital-associated infection rates, but didn t impact patient survey scores. Even though the rooms were thoroughly cleaned, cleanliness scores were lower than we wanted, said Bob Bos, director (Environmental Services). We realized that this could have to do with perceptions if patients didn t see someone cleaning their room, they may not realize it had been done. To make housekeeping visits more memorable and positive, EVS polished their processes, putting a stronger focus on meeting patient needs. To start, EVS developed a new, more engaging and educational script for housekeepers to use with patients. After introducing themselves, they explain and post a laminated list outlining the plan for cleaning the room. They also swapped white cleaning cloths for colorful ones: yellow for the bathroom and blue for the rest of the room. Explaining the difference between the two cloths and their safety benefit is another opportunity to connect with patients. After cleaning, housekeepers provide a card with contact information in case the patient needs anything else. If patients are not in their room, the housekeeper cleans the room according to standard protocol and leaves a tent card on the tray above the bed explaining how to contact EVS with questions, concerns or requests. While it s too early to tell if these changes have had an impact on survey scores, EVS has been conducting patient interviews to see if they are headed in the right direction. The response has been very positive, as these recent comments show: This place is first rate. It is obvious that people take pride in working here. I ve been a patient here for the past month, and housekeeping has had the room neat and clean every day. We have been treated like family. The interviews have also led to other improvements. We found that patients were more likely to complain if their rooms were cleaned later in the day. Now we change the order in which rooms are cleaned from day to day, said Bos. Thanks, EVS, for going the extra mile to ensure our patients and families feel satisfied with their rooms! WAKEMED BOARD OF DIRECTORS WELCOMES TWO NEW MEMBERS Darnell, who is also a member of the WakeMed Foundation Board of Directors, was appointed by WakeMed to follow Dr. Lorraine Wright. Darnell is associate vice president of Salix Pharmaceuticals and has had a long career in the biopharmaceutical and medical device industries. The Board of Directors plays a vital role in governance and setting WakeMed s future direction. I know that Steve and Henry will make valuable contributions to our organization, said Donald Gintzig, president & CEO. I look forward to working with them as we strive to improve the health of our community and lead WakeMed to even greater successes. The Board also held elections recently. Brenda Gibson was re-elected to a second term as vice chair, and Jerry Bernstein, MD, was elected for a third time as secretary. Both Gibson and Dr. Bernstein will serve one-year terms. Wally McBride will continue as chair, having been elected last year for a two-year term.
2 Off to an Epic Start At WPP Raleigh Cardiology, John Sinden, MD, practice director could work without interruption during the first few days of Epic thanks to a safety zone that staff created for him. WakeMed Physician Practices began using the Epic electronic health record system in June, and the go-live s success exceeded all expectations! Nearly 4,000 patients were seen across the WPP network during the first week and many thousands more have been seen since. Thanks to the hard work of everyone involved in the implementation, there were no major interruptions in patient care or operations. Kudos to everyone involved for making this transition as seamless as possible! I want to thank our Epic implementation team and the WakeMed Physician Practices physicians and staff for their hard work, commented Donald Gintzig, WakeMed president & CEO. Epic is an important investment for us in support of our mission to improve the health and well-being of our community. Having a unified electronic health record will foster an environment where information is available to the right person at the right time, anywhere it is needed. Improving patient care While getting to know a new system is challenging, staff and physicians are already seeing the difference Epic makes. Epic allows us to have one record for one patient. Visits between different providers within WakeMed all show up, allowing better access, and in the process, better patient care, said James O Neil, MD (WPP ENT- Head & Neck Surgery). With Epic s CareEverywhere application, we can now easily share information with other Epic health systems. This is a huge benefit according to Carrie Dow-Smith, MD, (WPP - Pediatrics) who shared this success story: We had a patient with hemophilia being followed at UNC. Without any prompting from me, the CareEverywhere button glowed yellow. When I clicked on it, it opened loads of great information from UNC and asked if I would like to import the medication list. This really saved time and improved patient care! In another case, WakeMed providers were able to retrieve a patient s records from a hospital in Alaska where the patient had previously received care. What a great example of sharing valuable clinical information in the best interest of our patients. A true team effort WakeMed has received lots of positive feedback from on-site Epic staff and others involved in the project. Jesse Lauchner, our Epic implementation coordinator, commented that WakeMed had more dress rehearsals and walk thrus than any other system he had seen. Throughout the go-live process, there was exceptional collaboration and camaraderie among the WPP, IS and Epic staff as they worked together to adjust to new workflows, identify issues and solve problems. We had exceptional success with this phase of Epic implementation and I feel confident that we can repeat this success when the hospitals go live, said Denton Arledge, vice president & chief information officer. We are busy preparing for the inpatient go-live and, while there is much work to be done between now and February, I am very proud of how this process is proceeding. WakeMed MyChart by the Numbers Above: The appointment conversion team worked straight through a weekend to manually convert over 3,500 patient appointments to Epic and verify patient information. As of July 1: 3,659 people have signed up for WakeMed MyChart 8,694 active results have been released to WakeMed MyChart 6,612 results have been reviewed 33 people have used WakeMed MyChart to schedule appointments 81 prescription refills requests have been submitted 211 medical advice requests have been sent 78 appointment requests have been sent Retirement Readiness Analysis: Plan Today, Enjoy Tomorrow Personalized retirement planning tools coming in August Whether retirement is just a few years away or far off in the future, establishing a financial goal will help you prepare. To help you develop a goal that fits your lifestyle, all benefits-eligible employees (as of June 30) will receive a personalized Retirement Readiness Analysis from VALIC this August. The Retirement Readiness Analysis can help you determine if you are financially on track for the type of retirement you would like and provides actions you can take today to create better results tomorrow. It will give you a snapshot of your current retirement plan standing, including: A personalized retirement wealth target Analysis of your chances to meet that target Any shortfall you will likely have at retirement Specific changes you can make in your investments or savings contribution to reduce or eliminate any retirement shortfall Your Retirement Readiness Analysis will be mailed to your home in August. Employees who participate in Guided Portfolio Services (GPS) already receive similar information and therefore will not receive a Retirement Readiness Analysis. With questions, contact VALIC at ext , option 2.
3 getting to know John Piatkowski, MD Senior Vice President Physician Services & Medical Affairs John Piatkowki, MD, didn t plan to become a doctor much less a pediatrician. Dr. Piatkowski, whose parents are engineers, studied aeronautics at the Massachusetts Institute of Technology but became interested in medicine while conducting research on astronauts. He attended Albany Medical College and planned to become an orthopaedic surgeon until, while researching scoliosis, he discovered pediatric medicine. I loved working with kids and their parents, seeing how they handled their lives and adapted to their situation it drew me to primary care, which I had never really considered before. He completed his residency at the University of Minnesota and began working at HealthEast Care System, a nonprofit, safety net system in St. Paul. While maintaining an active practice, Dr. Piatkowski worked in various administrative roles for HealthEast from 2003 to 2011, earning an MBA from the University of Michigan along the way. I was lucky to have phenomenal mentors early in my career who invested in me and allowed me to explore leadership roles. I loved seeing patients, but I saw that leadership had wonderful opportunities to positively impact patients as well. After HealthEast, Dr. Piatkowski and his wife Maria, a veterinary anesthesiologist, moved to Virginia. There, he was the vice president and CEO of Carilion New River Valley Hospital in Christianburg, Va. He spent about two years with Carilion before joining WakeMed and moving his family which now included their young son Owen to Raleigh. My previous positions really helped prepare me for this role at WakeMed. HealthEast is a nonprofit system with several hospitals and a network of physician practices. Then I had the opportunity to lead New River Valley Hospital, which like the Cary Hospital of the Carilion system. Since joining WakeMed in October 2013, he has worked in a dyad leadership model with Carolyn Knaup, senior vice president, Ambulatory & Physician Operations, to implement a new leadership structure for the WakeMed Physician Practices. The best thing a servant leader can do is delegate the authority and control needed to accomplish the organizations goals to talented front line people while creating accountability. While a leader s role is to assess gaps and create the opportunity for great things happen, it is the front line staff and leaders who do the work and thus deserve the credit. With those leaders now in place, he has shifted his focus to helping the practices deliver the best care to each patient, at every visit. I ve never been part of a team with so much talent and energy. But that doesn t mean we can settle for being anything less than our best. Figuring out the structure, the how to do this was our short-term goal, and it will give us the foundation to accomplish the long-term goals in our mission, vision and values. Dr. Piatkowski describes himself as a walk around leader, but WakeMed s widespread practices have made him a drive around leader. He prefers casual conversations to scheduled meetings and is a responsive communicator. I want to hear what is going on in your practice and what people are interested in. That s not because I want to micromanage, but because it makes it easier for me to facilitate and support the clinicians, staff and patients. As he s gotten used to a new role in a new health system, Dr. Piatkowski has also been adjusting to life in North Carolina. He s no stranger to adapting, however he lived in 10 different states while growing up and liked each one of them. He and his family have enjoyed getting to know the area, and he s found opportunities to pursue several of his hobbies, including camping, canoeing and golfing. He and his wife are also enjoying their last few months of having Owen at home before he starts kindergarten next year. WakeMed Rolls Out Good Catch Program Good Catch (noun): : An event, situation or error that took place but was recognized before it reached the patient. Have you ever made a good catch? If you ve worked in health care for very long, there s a good chance that you have but you probably took corrective action so quickly that you may not even realize it was a good catch. Here are some examples of good catches: Penicillin is prescribed for a patient with a documented allergy; a nurse recognizes this before giving the medication. A nurse finds Rocephin 250 mg and 1 gram vials in the same bin in the Pyxis. A patient arrives with an injured right arm, the X-ray technician recognizes that the order specifies left arm before performing the X-ray. A medication dose is ordered that is incorrect for a patient s weight; the pharmacist questions the order before dispensing the medication. Good catches can occur anywhere and at any time but they only happen if employees are alert and equipped to take corrective action. To encourage this behavior and to foster a culture of safety across the health system, WakeMed is rolling out a new system-wide Good Catch Program. The program was developed to encourage staff to positively impact patient safety by speaking up, reporting good catches and sharing their experiences. Make a Good Catch! Recognize a good catch when it happens Report it using the Good Catch link on the WakeMedWeb homepage Review the processes and procedures currently in place to prevent further occurrences Reporting good catch events is essential to promoting a safety culture, as they help us identify ineffective processes, weak systems and improvement opportunities. Having an open dialogue about good catches will be an important part of accelerating best care at WakeMed, said West Paul, MD, PhD, vice president, Quality & Patient Safety. This program will highlight the positive aspect of identifying an event before it reaches the patient and help us find opportunities for improvement. Employees are encouraged to submit their good catches using the Good Catch link on the WakeMedWeb homepage (it will take you to the online reporting site where you should complete a potential event ). Submissions will be shared with managers so they can recognize employees for taking initiative to correct a potential error. They will also be reviewed monthly and examples highlighted in Microscope. It is important to recognize and talk about good catches so don t worry, no one will ever get in trouble for reporting one. If your department already has a good catch program, you are encouraged to continue it but also submit good catches using the online form so that we can track trends and work together to improve patient safety. Pension Plan Update The WakeMed pension plan has been amended to allow in-service withdrawals to active employees that have reached normal retirement age (65). Effective July 1, 2014, pension plan participants age 65 or older may receive their pension benefit without having to leave employment first. This amendment allows employees nearing retirement to better prepare for their future. Information sessions regarding this change will be held in July. For times and locations, please contact Mike Jackson (Human Resources) at ext Please note: The WakeMed Pension Plan froze on December 31, 2010, and no new participants can enter the plan as of that date. additions & attachments Lauren Whitaker, RN, (6B Orthopaedics & Oncology) and husband Perry welcomed daughter Georgia Jane on May 23. April Ward, RN, (Operative Services Cary married Anthony McCarthy on May 17. In Memoriam Elizabeth Brooks passed away at her home on June 24. Elizabeth, who worked in the NICU, joined WakeMed in 1990 and will be greatly missed by her coworkers. Our thoughts go out to her family and friends. Reminder: Etiquette is a powerful communication tool, but when used inappropriately, it can cause inefficiency and wasted time. Unnecessary group s burden our resources and fill inboxes, causing important s to be overlooked. Please follow WakeMed s etiquette guidelines: s to All WakeMed Users or all employees at a facility must be kept to a minimum and require approval in advance from Public Relations or a manager/director. These s must be business-related and appropriate for a wide audience. When possible, send this information to Kate Wilkes for the WakeMed Weekly instead. Before hitting Reply All, make sure your response is relevant to everyone on the list. Otherwise, reply only to the sender. signatures should include your name, title, contact information, and the correct name of the department/organization. Please do not include quotes, jokes or religious sentiments.
4 WakeMed Recognized for Exceptional Women s Services Raleigh Campus Rates Highly for Low C-Section Rates When it comes to avoiding unnecessary C-sections, Raleigh Campus is one of the best hospitals in the nation, according to a recent Consumer Reports study. The magazine looked at C-section rates for mothers anticipating a low-risk delivery in over 1,500 hospitals across 22 states. Raleigh Campus ranked #10 nationally among hospitals that had at least 5,000 low-risk deliveries during the study period. The ratings, which are based on births over a two-year period between 2009 and 2012, take into account C-section rates for all mothers (not only first-time mothers) anticipating a low-risk delivery. They do not account for factors that may increase the risk for a C-section, such as heart problems, pregnancy-related high blood pressure or chronic diseases. The report found that only 11.6 percent of low-risk deliveries at WakeMed were delivered via C-section. Cary Hospital Stands Out for Superior Women s Health Services Cary Hospital was one of four North Carolina hospitals and the only Triangle-area hospital to receive a Healthgrades 2014 Women s Health Excellence Award. The award recognizes top-performing hospitals that provide care to women over age 65 for common conditions and procedures treated in the hospital. The 15 conditions and procedures include heart attack, heart failure, joint replacement and stroke, among others. Each year, Healthgrades evaluates and reports on the quality of hospital services provided to women across the country in three categories: gynecologic surgery, maternity care and women s health. This year, 176 hospitals received recognition in the women s health category, which is based on Medicare data from 2010 through MANAGEMENT UPDATE Sheri De Shazo Welcomed as Vice President & Administrator, North Hospital WakeMed is pleased to welcome Sheri De Shazo, MBA, MHA, RN, as vice president & Administrator, North Hospital. De Shazo brings extensive experience as a hospital administrator and chief nursing executive, drawing on a 20-plus year career in health care management. De Shazo comes to WakeMed from Piedmont Health Care where she served as the chief clinical officer and vice president, Administration, for Piedmont Newnan Hospital in Newnan, Ga. As we prepare for North Hospital to open in May 2015, De Shazo will be involved in all major operational and management decisions moving forward. She will lead the efforts to develop a vision and strategy that is consistent with the organization's goals. De Shazo earned a master s in health care administration and a master s in business administration from Pfeiffer University in Charlotte, N.C. She also holds a bachelor s in nursing from Winston-Salem State University and an associate s in nursing from Bluefield State College in Bluefield, W. Va. Sheri De Shazo, MBA, MHA, RN Angela Newman, MSN, RN, CMSRN Angela Newman Named Director of Women s Services at Cary Hospital Angela Newman, MSN, RN, CMSRN, has been named director of the Women s Pavilion & Birthplace at Cary Hospital after serving in an interim role since October Newman has been with WakeMed since 1998 and has previously served in leadership roles with WakeMed s Medical-Surgical and Medical Day Treatment units. Newman has a master s degree in nursing administration from UNC - Chapel Hill, a bachelor s degree in health promotions from Appalachian State University and an associate s degree in nursing from Caldwell Community College. Great Benefits for growing families Thinking about expanding your family? WakeMed offers great benefits for expectant mothers covered by our health plans. One Copay for all Prenatal Care If you see a provider in the BCBSNC network, you will only have to pay a primary care copay at your first prenatal visit. All other prenatal visits are provided with no additional copays. Remember providers in the WakeMed Network have the lowest copays ($15 for Select Plan; $10 for Premier Plan). Bundled Delivery & Hospital Charges Once you have your baby, you ll pay a bundled charge that includes everything associated with your delivery. This charge is based on the hospital facility where you choose to deliver, so your out-of-pocket costs will be much lower if you choose a WakeMed hospital. Physician fees are covered 100 percent by the plan, regardless of whether your doctor is in the WakeMed Network or the general BCBSNC network. Free Care Advising WakeMed also offers Care Advisors who can help you access services and answer questions throughout your pregnancy. These services are available at no cost to you. To reach a Care Advisor, call Wa Well rewards 2014 GET YOUR POINTS! Now that biometric screenings and the online health assessment are done, it s time to track your points! You must accumulate 120 points to receive the WakeWell Reward in The points chart outlines the point system in more detail. To check your points, visit and log in, then click Get Started under the Wellness tab. Your points will appear in the top left corner. Meet Alternate Standards If you fall short of 120 points, you can make up the difference by participating in an alternate standard by September 15, 2014: One-on-one consult with a dietitian (40 points) Physician-signed alternate standard form ( per category, up to 40 points) For more information, see the WakeWell Rewards FAQs located on the Benefits page of the WakeMedWeb or contact Bob Nelson (Wellness) at ext POINTS CHART Credit Value Required Activities Take the Biometric Screening 40 points Complete Health Assessment 40 points Flu Shot (or Medical Exemption) Biometric Screening Results LDL Cholesterol Below 130 BMI Below 28 Glucose Below 120 Non-tobacco User Total Opportunity: 130 points PROGRAM GOAL 120 POINTS ALTERNATE STANDARDS If you fall short of 120 points, you can make up the difference by participating in an alternate standard. Dietitian Appointment One-on-One Consult with Registered Dietitian 40 points Physician Signed Alternate Standard Form LDL Cholesterol BMI Non-tobacco Glucose Total Opportunity: Up to 40 points Comings & Goings WakeMed Physician Practices ENT in Garner welcomes Nancy Portwood. WPP Garner Primary Care welcomes Glenda Weaver, Lisa Acton, Michelle Popa and Morgan Atkins. Inpatient PACU welcomes Tracy Jacobs, NAII; Tricia Underwood, RN; Melanie Alexander, RN; and Rachel Paul, RN. WPP Urology in Garner welcomes Molly Taylor, RN. 3A CVIC welcomes Jessica Higgs, NAI, and Ming Yang, NAI, who transitioned from 1A. Case Management welcomes Ann N Goran, RN, as a nurse case manager. Spiritual Care welcomes summer clinical pastoral education interns: Jami Britt, Sylvester Colvin, David Grinnell, Monica Long, JE Misz, Jesse O Neal, Allen Winters and Debbie Wall. 2W CVIC Cary Hospital welcomes Jennylle Zanzi, RN. Food & Nutrition Services welcomes Trina Powell and Marshette Nickson. Case Management welcomes Gwen McIver, RN, who transitioned from the Emergency Department. 6B Orthopaedics & Oncology welcomes April Leonard, RN, and Allison Moore, NAI. Pharmacy welcomes Franklin Landers, PharmD, third shift supervisor. Anesthesiology welcomes Brenner McLeod and Anitra Richmond. CTICU welcomes Cissy Johnson, RN, and Constance Turlington, RN. Clinical Administrators Cary Hospital welcomes Michelle Higbee, BSN, RN, and Joanne McIntosh, BSN, RN. NICU welcomes Britt Chichester, RN.
5 WOW, what an employee! Millie Swan, RN, (CTICU) was recognized by the American Association of Critical- Care Nurses for having more than 30 years as a certified critical care nurse (CCRN). Millie is one of only 524 nurses being honored this year for this achievement. Kelly Thompson-Brazill, NP, (WPP Midlevel Program) published an article titled "Certification Test Prep: Philosophy, Baseball, and Certification" in the June 2014 issue of Critical Care Nurse. Stan Yancey (Spiritual Care) received associate CPE supervisor certification from the Association for Clinical Pastoral Education. Sandra Stillman-Alvin (WPP Administration) received her masters of divinity (M.Div.) from Campbell University Divinity School on May 9, graduating with distinction. Raenne Johnson, RN, (Staffing Resources) received a masters in nursing (MSN) from UNC Chapel Hill. Kelly Stout, RN, and Laura Oates, RN, (Staffing Resources) both received an MSN as pediatric nurse practitioners. Lorraine Wilson, RN, (Women s Pavilion & Birthplace) received an MSN from UNC Charlotte. Shannon DeBruhl, RN, (Staffing Resources) earned an MSN from East Carolina University. Heather Stinnett (Human Resources) earned a master s in business administration (MBA) from Liberty University. Jessica O Neal, RN, (4E Pediatrics) earned a master s in health administration (MHA). Tim Markijohn, director, (Facility Services Cary earned an MBA and MHA from Pfeiffer University. Sandra Hurst, RN, (2W CVIC Cary received a bachelor s of science in nursing (BSN). Katt Jones, RN, (Staffing Resources) received a BSN from Mt. Olive University. Alisha Davenport, RN, (MICU) earned a BSN. April Turner, RN, (6B Orthopaedics & Oncology) earned a BSN. Sarah Plyler, RN, received a BSN from UNC Greensboro. Shari Labian (Pathology) earned a bachelor's in psychology from William Peace University. Christina Weaver, RN, (Emergency Department) is one of 21 nurses running for the "staff nurse" position for the NC Board of Nursing. Karen Wilhelm, PhD, (Neuropsychology) was recently appointed president-elect of the American Board of Professional Neuropsychology, an organization that boardcertifies neuropsychologists. Dr. Wilhelm has been a diplomate of the Board since 2007, and will serve a two-year term as president beginning in January Rebecca Wilson, RN, and Monica Dale, RN, (eicu) earned critical care nursing (CCRN) certification. Hollie AlDazdar, RN, (6A CVIC) completed the cardiovascular certification exam. Laurie Parker, RD, LDN, (Food & Nutrition Services Cary became board certified as a specialist in gerontological nutrition. Carla Stevens, director, (Occupational Health) became a certified occupational health nurse specialist. The following Cary Hospital Emergency Department staff obtained certified emergency nurse (CEN) certification: Michelle Hewitt, RN; Kathy Gillespie, RN; Megan Minton, RN; and Denise Succetti, RN. Tammy Morton (Women s Pavilion & Birthplace) has been named interim manager, 4C Mother/Baby. Susan McFarland (Human Resources) was promoted to manager, employee relations & diversity. Michelle Strickland, RN, and Crystal Kerr, RN, (both of 3A CVIC) passed the cardiacvascular certification exam. Rich Hogan, NAII, and Brian Kistner, NAII, (both of 3A CVIC) recently passed the NCLEX exam. Jaime Penninger, RN, (5C Medicine) received medical-surgical nursing certification through the ANCC. Jenna Huggins, PharmD, and Erin Allender, PharmD, (both of Pharmacy) added qualifications for cardiology, and Shannon Holt, PharmD, added qualifications for infectious disease. Amy Bowen, RD, (Food & Nutrition Services Cary passed the certified nutrition support clinician (CNSC) exam. Sharon Davis, RN, (3A CVIC) passed the cardiovascular certification exam. Steve Storey (Property Management) has been promoted to supervisor, facility maintenance. Catherine Lewis (Pharmacy) served as the Leadership Seminar Chair for the Hugh O'Brian Youth Leadership Seminar for Eastern North Carolina. Over 140 high school sophomores participated in this national and international seminar WakeMed Teaching Awards Presented The annual teaching award ceremony was held recently to honor attending and resident physicians who exhibit outstanding performance. Graham Snyder, MD, (WEPPA) received the prestigious Harry E. Dascomb, MD, Award, WakeMed s highest teaching honor. Dr. Snyder specializes in emergency and critical care medicine and has practiced as an emergency physician at WakeMed Health & Hospitals since He is also the founding medical director of WakeMed s Center for Innovative Learning, where he provides clinical leadership and physician oversight of simulation training. In this role, Dr. Snyder combines his engineering and medical training to teach all levels of healthcare providers the art and science of emergency care. Dr. Snyder s high standards for the practice of medicine are a continuous and positive influence on patient care at WakeMed, where he teaches nurses and other clinical staff in addition to physicians, said John Perry, MD, vice president, Medical Education. His passion for medical education serves as an inspiration for those teaching within emergency medicine and across the medical staff. This yearly award is named after Dr. Harry Dascomb, an infectious disease physician at WakeMed who epitomized excellence in teaching and clinical medicine as well as compassionate patient care. Recipients are nominated by their peers and must have three or more years of clinical experience and exhibit leadership in establishing, maintaining and supporting clinical teaching programs at WakeMed. Congratulations to the 2014 WakeMed Attending and Resident Award recipients Emergency Medicine Attending Eduardo Piqueras, MD Resident Alexis Wortley, MD Internal Medicine Attending Adam Creech, MD Resident Meredith Miller, MD Obstetrics & Gynecology Attending Ritu Sandhu, MD Resident Matthew Grace, MD Orthopaedics Attending Robert G. Howard, Jr., MD Resident Eddie K. Hasty, MD Otolaryngology / Head & Neck Surgery Attending James T. O Neil, Jr., MD Pediatrics Attending Stephen Leinenweber, MD Resident Mark Connelly, MD Intern Kathleen Gorman, MD Intern Sophie Shaikh, MD General Surgery Attending Matt Alleman, MD Resident Trista Reid, MD
6 A Tremendous Success! More than 1,100 people participated in the third annual WakeMed Scrub Run, a 5K/10K event held in downtown Raleigh s City Plaza on Saturday, June 21. The event also featured a 100-yard dash for kids and a community Fun Fest with activities, arts & crafts, face painting and live music. The event raised $115,000 to benefit WakeMed Children s Hospital through the WakeMed Foundation. Thanks to all the participants, volunteers and sponsors for making this community-focused, action-packed day so successful!
7 J U N E / J U LY FocusOnNursing Excellence in the art and science of nursing care and caring Cindy Boily MSN, RN, NEA-BC Senior Vice President & Chief Nursing Officer SPEAKING OF NURSING: A NOTE FROM OUR CNO he month of May is always an exciting time at WakeMed. Not only was it National Nurses Week, but we also recognized the hard work of every member of the WakeMed family as we celebrated employee appreciation month. Whatever your department or unit did to celebrate; I hope you know how important you are to our organization and especially to the Division of Nursing. Your compassion and dedication to patients and their families is an inspiration to me every day. T 2O14Nursing Excellence Awards WakeMed honored 125 employees at the 2014 Nursing Excellence Award ceremonies during National Nurses Week, May This year s recipients all of whom were nominated by their peers include nurses, physicians, nurse techs, secretaries, respiratory therapists, volunteers, pharmacists, case managers, Environmental Services staff, and Food & Nutrition Services staff. Congratulations to this year s winners and thank you for setting a new standard of excellence. In May we also celebrated the outstanding service of many of our nursing and non-clinical colleagues at our annual Nursing Excellence Award ceremonies, held at Raleigh Campus and Cary Hospital. At the Raleigh Campus ceremony, Donald Gintzig, our new president & CEO, challenged recipients to take excellence to the next level in all that they do. I d like to encourage you all to take that message to heart. At WakeMed, we are fortunate to be surrounded by excellence, but we must always strive to be better. After all, this is what our patients and families expect and deserve; it s what makes me proud to be a WakeMed nurse. Each year during the celebration, the Division of Nursing honors an individual or department who excels as a partner to the work of Nursing. This year, the Pharmacy department was honored for their tremendous support and consistently outstanding service. Nurses from across the health system submitted positive feedback about what makes the Pharmacy staff such a great partner for Nursing. Here are a few of the things they had to say: Making Your Voice Heard! Thank you to the Pharmacy department for your support and hard work! 82 percent of our direct care nurses completed the 2014 Nursing Engagement Survey. Congratulations to the following units, where more than 95 percent of nurses completed the survey: 2014 Professional Nursing Excellence Award Winners Apex Healthplex: Emergency Department Brier Creek Healthplex: Emergency Department North Healthplex: OR Cary Hospital: Emergency Department, OR, 1E Clinical Observation Area, 1E Chest Pain Center, PACU, Imaging Services, Endoscopy Raleigh Campus: 3A CVIC, 3E CVIC, NICU, 5A MIC, 5B NIC, 5C Medicine, Heart Center Pre-&Post-Procedure Care, 6A CVIC, 6B Orthopaedics & Oncology, Children s ED, 2D Rehab, 3C Rehab, CTICU, MICU, STICU, PACU, Chest Pain Unit, Imaging Services, 1D Clinical Evaluation Area, eicu, Pre-Anesthesia Testing WakeMed Physician Practices: Pediatric & Maternal/Fetal Medicine Clinic, Care Coordinator, Gastroenterology, and ENT Head & Neck Surgery Results are just in and being analyzed. Look for the unit-specific results in late July. DAISY Award Co-founder Visits WakeMed Tena Barnes Carraher, vice president and co-founder of the California-based DAISY Foundation paid a visit to WakeMed in May. The DAISY Foundation was formed to honor the memory of Barnes Carraher s late husband, J. Patrick Barnes, who died at age 33 of complications related to an auto-immune disease. Donald Gintzig, president & CEO, and dozens of WakeMed nurses heard firsthand from Barnes Carraher about how the DAISY Award has become a great morale booster and motivator for nurses and hospitals internationally. WakeMed s DAISY Award program was established in May 2011 and provides an avenue to recognize outstanding nurses on a monthly basis. Above: During the event, Tena Barnes Carraher presented Marilyn Pezzulo, RN, (3A CVIC), with the WakeMed DAISY Award for May. Our floor pharmacist is absolutely fabulous. He is proactive and consistently discusses identified concerns/issues with the nurses. They are simply amazing, incredibly smart, great problem solvers and critical thinkers! No matter what is going on they have a smile on their faces! Pharmacy s presence at code blues, handling the mixing, timing, and being the experts on medications is awesome. They are so interactive and a wonderful addition to the situation. Linda Adams, BSN, RN (Invasive Cardiology) Susan Alexander, RN (Emergency Department Cary Shama Barnes, RN (6C Surgery & Trauma) Ellen Basta, RN (Emergency Department Apex Healthplex) Fran Berardino-Rico, RN (6A CVIC) Angie Blake, BSN, RN (Women s Pavilion & Birthplace Cary Jennifer Brandt, RN (1D Clinical Evaluation Area) Darlene Campbell, RN (3 West Medical/Surgical Cary Cornelia Capell, RN (1D Clinical Evaluation Area) Elysha Collins, RN (3E CVIC) Bonnie Cotton, RN (Pre-Admission Testing Raleigh Medical Park) Jami Day, BSN, RN (CICU) Sonya Decost, BSN, RN (Heart Center Pre- & PostProcedural Care) Michelle Deifer, BSN, RN (CTICU) Jo Dewell, RN (OR North Healthplex) Michelle Domingo, BSN, RN (5B NIC) Amy Dougherty, BS, RN (3B CVSIC) Sue Dunn, RN (Mobile Critical Care Services) Brad Ellenberger, BSN, RN (Vascular Access Nursing Cary Jennifer Farmer, BSN, RN (Children s Emergency Department) Debbie Fisher, BSN, RN (Day Surgery Cary Joann Fraser, RN (3 West Medical/Surgical Cary Lauren Haley, BSN, RN (Staffing Resources Cary Kelly Henderson, BSN, RN (2 West ICU Cary Carole Hicks, RN (Chest Pain Unit) Ade Ibajesomo, RN (Surgical Services) Stacie White, MBA, MSN, RN (Case Management) Carla Johnson, BSN, RN (Neuro ICU) Debora Jordan, RN (2 East Medicine Cary Laura Keck, RN (PACU Cary Heather Kindl, BSN, RN (Nursing Education) Shimesa King, BSN, RN (OR North Healthplex) Pattie Lewis, RN (Case Management Cary Cindy Lindstrom, BSN, RN (Emergency Department Brier Creek) Suzette Maguyon, BSN, RN (3C Rehab Nursing) Larry Mayo, LPN (2C Rehab Nursing) Kristen Morris, BSN, RN (Women s Pavilion & Birthplace) Tovia Nowak, BSN, BS, RN (Emergency Department) Tammy Orlando, RN (5C Medicine) Suzettte Overton, BSN, RN (1 East Clinical Evaluation Area Cary Sarah Parks, RN (OR Cary Susanne Peters-Chrisler, BSN, RN (Skilled Nursing) Amy Pithers, BSN, RN (Day Surgery North Healthplex) Kelly Radford, BSN, RN (eicu) Angela Register, BA, RN (Emergency Department Garner Healthplex) Donna Rose, RN (Women s Pavilion & Birthplace) Leah Rose, BSN, RN (4E Pediatrics) Jessica Shore, BSN, RN (3A CVIC) Lee Stikeleather, RN (Emergency Department North Healthplex) Karon Sorensen, RN (Special Care Nursery Cary Michelle Stroup, RN (6B Orthopaedics & Oncology) Michelle Thornton, RN (PICU) Katie Tisch, BSN, RN (MICU) Florinda Tolentino, BSN, RN (2D Rehab Nursing) Ryan Vick, RN (PACU) Ellen Werner, BSN, RN (2E CVICU) Donna White, RN (5A MIC) Jason Wilson, RN (STICU) Kelli Woody, RN (CICU) Ke Yang, RN (2 West CVIC) Tom Young, MD (WPP Neonatology) Elaine Youngman, MSN, RN (Clinical Nursing Resource Services) Christine Zaineddin, RN (6B Acute Neuro Care) Amy Ziebart, RN (Women s Pavilion & Birthplace Cary
8 2014 Clinical Excellence Award Winners Lujuana Anderson (Case Management) Gloria Arrington (CV Testing Cary Yasmin Ayala, NAII (2 West CVIC Cary Rosie Bowers (CV Testing) Joycelyn Bowling, MA, BSN, RN (Case Management) Leneece Brown, NAI (3E CVIC) Candi Brown, NAII (Children s Emergency Department) Jim Buonya (Food & Nutrition Services) Karen Chilton, MD (WPP Pediatric Intensivists) Andrea Citero (Pre-admission Testing Raleigh Medical Park) Pamela Clarke (Environmental Services) Coleman Cobb (Property Management) Lisa Collins, NAII (6C Surgery & Trauma) Julie Cruz, NAII (1A Clinical Evaluation Area) Laci Culberson, NAI (2D Rehab Nursing) Laja Daramola, NAI (6B Acute Neuro Care) Samantha Davis, NAI (5A MIC) Mandy Eiseman, NAI (3A CVIC) Sharon Fowler (Pathology Labs) John Gall, NAI (2E CVICU) Ana Galvez (Environmental Services) Monica Gibbs, NAI (6A CVIC) Jill Giles, NAI (Staffing Resources Cary Natasha Henry, NAII (Women s Pavilion & Birthplace Cary Christopher Hewitt (Respiratory Care Services) Mike Hughes, ST (Operative Services Cary Ryan Hutchinson, NAI (Neuro ICU) Amy Johnson (Respiratory Care Services Apex Healthplex) Portia Johnson, PharmD (Pharmacy North Healthplex) Kaitlin Kasulka, NAII (Women s Pavilion & Birthplace Cary Jonathan Koo (Physical Therapy) Beverly Lamelin (2 East Medicine Cary Lauimay Laroco, PharmD (Pharmacy) Jason Licht, PA-C (WPP Raleigh Cardiology) Meronica Marshall, NAI (Women s Pavilion & Birthplace) Felisha McDaniel, BSN, RN (Case Management) Tikita McKoy, NAII (CICU-B) Cindy McLamb, NAI (Emergency Department Garner Healthplex) Melissa Mizelle (Case Management) Tadelech Mulat, NAI (1 East Clinical Evaluation Area Cary Alviston Murphy (Invasive Cardiology) Cindy Ng (Case Management Cary Cynthia Rosipko (3 West Medical/Surgical Cary William Pendergrass, NAII (Surgical Services) Monica Pendleton, NAI (5C Medicine) Rebecca Phipps-Craft, NAI (Emergency Department Brier Creek Healthplex) Sajuanna Pierre, NAI (3C Rehab Nursing) Ashley Pitts, NAI (3B CVSIC) Charisse Rogers (Mobile Critical Care) Eddie Shepherd (Imaging Services) Jane Simpson, NAII (Emergency Department Cary Mary Smith (Environmental Services) Barbara Sutton, NAI (6B Orthopaedics & Oncology) Jermaine Tavares (MPDC North Healthplex) Alana Trimigliozzi, NAII (2 West ICU Cary Vicki Tyndall (eicu) Kendra Watson (NICU) Terrie Williams, NAI (CICU-A) Kelly Youngblood (Staff Development & Training) PHOTOS ABOVE Top row: Angie Blake, BSN, RN (Women s Pavilion & Birthplace Cary ; Ryan Hutchinson, NAI (Neuro ICU); Jonathan Koo (Physical Therapy); Kaitlin Kasulka, NAII (Women s Pavilion & Birthplace Cary Middle row: Donald Gintzig, president & CEO, addresses the attendees at the Raleigh Campus Nursing Award Ceremony on May 12; Yasmin Ayala, NAII (2 West CVIC Cary ; Karen Chilton, MD (WPP Pediatric Intensivists); Suzette Overton, BSN, RN (1 East Clinical Evaluation Area Cary Bottom row: Monica Gibbs, NAI (6A CVIC); Cornelia Capell, RN (1D Clinical Evaluation Area); Brad Ellenberger, BSN, RN (Vascular Access Nursing Cary ; Suzette Maguyon, BSN, RN (3C Rehab Nursing) Cary Hospital Pharmacy staff received special recognition from from the Division of Nursing. Raleigh Campus Pharmacy staff gathered with Nursing administration and members of the Work life Council to accept their special honor from the Division of Nursing.
9 Rehab Hospital patient Anthony Viola s (center) treatment team organized a colorful Hawaiian shirt surprise send off for him! Pictured with Anthony and his wife are Carla Macali, Jennifer Hopper, Sandra Haun, Portia Walton, Nunzio Vulpis, Taylor Barbour, Amy McDowell, Debbie Bunn, RN; and Dorothy Shannon, RN. Jessica Perry (Pharmacy Cary pulls a medication out of one of the new Pyxis E machines at Cary Hospital. Jessica Marchand (left), director, and Jennifer Leamons (both of Food & Nutrition Services) represented WakeMed at the 2014 Association for Healthcare Foodservice Culinary Competition. Promoting Health & Having Fun The WakeMed Farmers Market opened for the season on Tuesday, June 3 featuring local produce, fresh flowers, jams, live music and healthy cooking demonstrations. June s Celebrate Fuquay-Varina Festival volunteers Deepa Davis, RN, (left) and Jennifer Prow, RN, (both from Chest Pain Center Cary. For four weeks in a row, 6C Surgery & Trauma had the most discharges before noon of any nursing unit on Raleigh Campus. Keep up the great work! Vhondy Strickland and Mark Clese (Information Services) teamed up with Epic staff member Carson Maule to bring a little musical cheer to the Epic Command Center team shortly after go-live. Kristi Reguin-Hartman, RN, (Clinical Nursing Resource Services), Sabrina Tyndall, MSN, RN, director (Nursing Operations) and Pauline Stillman, RN, manager (5A MIC) show how to "Scrub the Hub" of catheters to prevent CLABSIs. At Cary s Spring Daze Arts & Craft Festival, Jonathon Martin, RN, (3 West Medical/Surgical Cary and Katie Sannis (Wake Orthopaedics) talked with a visitor at the bone health tent.
10 Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is to provide employees and friends of WakeMed with the most up-to-date news on all of the hospital system s activities. The Public Relations department thanks all of the employees who contributed to this publication. We welcome comments and suggestions on this publication and its content. Call (919) , or write Microscope, Wake Med Public Relations Department, 3000 New Bern Avenue, Raleigh, NC Kate Wilkes, Editor WakeMed Employees, Photos WakeMed Public Relations, June/July 2014 WakeMed Health & Hospitals 3000 New Bern Avenue Raleigh, NC ADDRESS SERVICE REQUESTED Non profit Organization U.S. Postage PAID Raleigh, NC Permit NO THIRD ANNUAL WAKEMED SCRUB RUN A BIG SUCCESS! SEE ALL THE FUN INSIDE... Helton Scholars Program Deadlines Approaching The Helton Scholarship Endowment Fund was established through a grant from the Helton Family Foundation in appreciation of the contribution that nurses and allied health professionals make to the care and well-being of WakeMed patients. Fund earnings are used to support the advancement of knowledge and clinical skills by nurses and other certified health care workers at WakeMed. Visit for more information. A W H E L T O N A R D E E WakeMed Foundation Helton Awardee Deadline August 15 The Helton Awardee Program is available to help offset the costs of educational materials or review courses. Department managers must complete the application on behalf of their staff or designate someone to do so. Individual applications will not be accepted. Funds must be used for education-related expenses and cannot be used toward the cost of certification exams. WakeMed Foundation Helton Scholarship Deadline September 15 The Helton Scholar Program is offered to offset the costs of continuing education. Any eligible WakeMed employee can submit an application for a Helton Scholarship between August 1 and September 15. Applicants must have worked at WakeMed for at least two years and be enrolled in an academic program conferring a health-care-related degree. Funds must be used to support education-related expenses. CALENDAR OF EVENTS To help you plan ahead, this calendar lists upcoming system-wide events, training classes and community events. For details and fee information, visit the WakeMedWeb. Send calendar submissions to Public Relations or A Heart For Caring Caregiver Support Group 2 to 3 pm, third Tuesday of every month, Points West Café rooms 2 & 3, Cary Hospital. With questions or for more information, call Raleigh Campus Jewelry Sale Wednesday, August 13, 7 am to 4 pm Andrews Center Cash, credit and payroll deduction (name badge required) will be available. Cary Hospital Uniform Sale Friday, August 22, 7 am to 4 pm Conference Center Cash, credit and payroll deduction (name badge required) will be available. Nursing Education CPR Blitz Thursday, August 7; Check-off only is any time between 8:30 am and 8 pm. Classes held from 9:30 am to 12:30 pm; 1:30 to 4:30 pm; and 7:30 to 10:30 pm. (Codes=NEAHA20 & NEAHA24). Compassion in Action Wednesday, July 30, 8 to 11 am, Cary Hospital (Code=NE ) Cancer Basics Wednesday, August 13, 12:30 to 3:15 pm, Cary Hospital (Code=NED ) Medicine of Compassion Thursday, August 28, 1 to 4 pm, Cary Hospital (Code=NE ) Introduction to Shared Governance Wednesday, August 27, 9 am to 1 pm, NED A; Thursday, August 28, 9 am to 1 pm, Cary Hospital (Code=NED ) Wake AHEC Neuroplasticity: Rehab s Role Saturday, August 2, 8:45 am to 4 pm, Andrews Center Intraoral Radiography for the Office Trained Dental Assistant Tuesday, August 5, 6 pm through September 27, at 4:30 pm, Andrews Center Mental Health First Aid: How to Help in an Emotional Crisis Two half-day sessions: Tuesday, August 12, and Wednesday, August 13, 12:30 to 4:45 pm, Methodist Home for Children, Raleigh Fluency Disorders: Stuttering and Cluttering Thursday, August 21, 9 am to 12:30 pm, Andrews Center Making It Home: Enhancing Residents Well- Being through Person-Centered Care Wednesday, August 27, 8:30 am to 12:30 pm, Transitions LifeCare, Raleigh Multiple Sclerosis: What You Need to Know about the Disease Online learning; may be viewed until June 30, 2015 Multiple Sclerosis: Adapting to Life with Multiple Sclerosis: The Emotional Challenges Online learning; may be viewed until June 30, 2015 Multiple Sclerosis: Unique Challenges for Mental Health Professionals Online learning; may be viewed until June 30, 2015 Cognitive Dysfunction: Recognition, Assessment, Treatment Online learning; may be viewed until June 30, 2015 AHEC Veterans Mental Health Project Free webinars sponsored by NC AHEC and CSSP go to default.asp?ahid=ncwka.
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