CULTURE HEALTH AND WELLBEING SEPT 2016

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1 GOLDEN AGERS CLUB CULTURE HEALTH AND WELLBEING SEPT 2016 Healthwatch Bristol engaged with the members of the Golden Agers Black and Ethnic Minority Group in Easton Bristol to hear their experiences of accessing health and social care services in Bristol. \\tcffileserver\sharedfolders\projects\healthwatch\healthwatch Bristol\Engagement\engagement reports Bristol\Golden Ages Report 2016 ED v.docx

2 1 GOLDEN AGERS CLUB CULTURE, HEALTH AND WELLBEING The Golden Agers is a Black and Minority Ethnic Group (BME) based in the heart of community of Easton, Bristol. The group membership reflects the diverse make of the local community, in which most of it members heritage, culture and traditions resonates from the distant shores of the Caribbean Islands. However there are no barriers to who can attend and participate in the club s activities. Everyone is welcome to join in the fun, as long you meet the criteria of a Golden Ager. The activities that are available to the members include patchwork, sewing, gentle exercise, computer skills, monthly flower arranging, dominoes and a two course Caribbean meal which is offered at a set price. When: Tuesdays & Thursdays Time: 10:30-3:30pm Cost: Contribution Venue: Church Hall, Tudor Road, BS5 6BL For more information please call

3 2 You Said.. 11 Comments received 8 Negative 0 Mixed 3 Positive Primary Care Services Charlotte Keel Medical Centre Commentator stated that they are unhappy with cancelled appointment by Charlotte Keel Health Centre, without any explanation. Charlotte Keel Medical Centre Commentator informed Healthwatch that Dr Taylor at Charlotte Keel Health Centre very helpful and listens to patients needs. Charlotte Keel Medical Centre Commentator stated that they received a very good service from Charlotte Keel Health Centre. Nightingale Valley Practice Commentator informed Healthwatch of the positive experience they had at Nightingale Valley Practice in relation to availability of appointments and the quality of the service they received. East Trees Medical Practice Commentator informed Healthwatch Bristol that in 2011 they received a flu jab at Eastville Surgery which resulted in her sustaining muscle damage in her arm which has now affected her shoulder movement. The commentator further explained that since receiving the flu jab she has visited three hospitals, Cosham Hospital, Bristol Royal Infirmary and Southmead Hospital, for either X-rays or physiotherapy on her upper arm. On each occasion she has been asked by medical staff, if she has had an injection. Healthwatch Bristol signposted the commentator to the NHS Complaints Advocacy Service. The Old School Surgery Commentator stated that having to wait two or three weeks for appointments at The Old School Surgery in Fishponds is not good service. Secondary Care Services Southmead Hospital Commentator stated that they had knee replacement surgery at Southmead Hospital. The commentator further stated that in 2011 she had to go back for a second operation to repair the replacement knee. However the commentator believes that the second operation was a failure, due to the fact the she is not able to mobilize as

4 3 she was able to before having the surgery which has had a severe impact on her mobility. Southmead Hospital Commentator informed Healthwatch Bristol that they are 90 years of age and recently had a tumor removed at Southmead Hospital under general anesthetic. The commentator further stated that they were discharged too early and collapsed at home following being discharged which resulted in them having to be hospitalised the following the following day. The commentator feels that the reason for their unsafe discharge was because the nurses have the ability to override the consultant s decisions on when a patient should be discharged. Bristol Royal Infirmary Commentator stated that they were discharged from the Bristol Royal Infirmary with no social service assessment or home care plan in place and no or poor communication between hospital staff and social services. The commentator further highlighted that upon being discharged from hospital, they sustained two falls, whilst at home. However following a visit from the district nurse they were re-admitted back to the Bristol Royal Infirmary. Bristol Royal Infirmary Commentator informed Healthwatch of the very poor parking at Bristol Royal Infirmary and Southmead Hospital. Southmead Hospital Commentator stated that they are unhappy with the four to five hour waiting time they experienced at Southmead Hospital, only to be told after waiting five hours that they had to go to Cosham Hospital and had to wait a further two hours before being seen. Key themes Services included in this report: Charlotte Keel Medical Centre, Southmead Hospital, Bristol Royal Infirmary, The Old School Surgery, East Trees Medical Practice, Nightingale Valley Practice. Key themes: Primary Care Service Commentators commented on six GP practices in Bristol. The general consensus of the comments and feedback received about the services was mixed, of the six comments received three were positive and three negative. In relation to access to services, the majority of commentators felt that availability of appointments to see their GP and time spent waiting for an appointments, was a major issue. Some commentators felt that being listened to way important in relation to being treated with dignity and respect.

5 4 Commentators felt there was a lack of communication between the surgery and patients. Poor diagnosis or assessment were also an issue highlighted. Some commentators described the experienced at their GP practices as positive in relation to access to services and the quality of the treatment and care they receive in relation to experience. Secondary Care services Five comments were received in relation to secondary care services. Commentators commented on their experiences accessing health care services from Bristol Royal Infirmary and Southmead Hospital. From the feedback received and analysed a 100% was negative. Access to services and waiting times for treatment in hospitals was a major issue identified. In relation to facilities and surroundings commentators highlighted issues with access to parking at hospitals in Bristol. Healthwatch will.. All the feedback Healthwatch Bristol gathers is analysed and used to inform the Healthwatch Bristol quarterly reports which are shared with Healthwatch Bristol partners including Bristol Clinical Commissioning Group, the Bristol Health and Wellbeing Board, Bristol City Council, the Care Quality Commission, NHS England and Healthwatch England. The quarterly report is also presented to the Healthwatch Bristol Advisory Group to propose further uptake of the issues identified in the report. The report will be available on the Healthwatch Bristol website ( and circulated to our mailing lists via the monthly e-bulletin. Looking forward. Plans for future work between Healthwatch Bristol and the Golden Agers Club Healthwatch welcomes and encourages members of the Golden Ages Club to continue to contribute their feedback to us using the communication methods included at the end of this report. Healthwatch also supports members of community groups to become Volunteer Champions so that they can represent the experiences and needs of their community group. If you would like to find out more about volunteering with Healthwatch, please contact us using the details below. Tell Us Your Story

6 5 Healthwatch Bristol wants to hear from you about your experiences so that we can tell services your needs to create the best local services. Text us - text bris followed by your message to us at info@healthwatchbristol.co.uk Call us: Write to us at: Healthwatch Bristol, The Care Forum, The Vassall Centre, Gill Ave, Fishponds, Bristol, BS16 2QQ Or visit our website to see more at:

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