Christmas Day Food Services Volunteer Position Description Front of House (FOH)

Transcription

1 Christmas Day Food Services Volunteer Position Description Front of House (FOH) JOB TITLE: Christmas Day Volunteer DATE: 24 th & 25 th December 2017 REPORTS TO: Food Services Manager DEPT: Food Services HOURS: December 24 th : 10.00am 3.00pm (Table Decorator / Table Attendant x10) 10.00am 3.00pm (Drink Attendant x2) December 25 th : 9.00am 3.00pm (Meal Wait Staff x10) (Customer Service Hosts x6) 10.30am 3.00pm (Table Decorator / Table Attendant x50) (Meet, Greet & Seat x6) CATEGORY: APPROVED BY: Individual Rev. Bill Crews (CEO) POSITION SUMMARY For 29 years, our guests and volunteers have shared an amazing experience at Exodus over Christmas. In this time, our Christmas lunch has grown from humble beginnings into a large scale celebration where people from all walks of life come together to share a meal and a good time. While the size of Christmas has changed over the last few decades, the importance of volunteers to the success of the event has remained the same. This year, more than 250 volunteers will donate their time to help with tasks like picking up donations, serving food, and caring for our less able guests. Our long serving volunteers may notice some differences to their regular volunteering positions this year. These changes are designed to make your time with us both safer and more enjoyable, and include better definition and training in each volunteering role, structured induction sessions, improved support from the Exodus management team, ID cards and more. DISCLAIMER: While all care has been taken in the preparation of this material, no responsibility is accepted by the author(s), for any errors, omissions or inaccuracies. The material provided in this resource has been prepared to provide general information only, and is not an exhaustive or comprehensive list of all possible volunteer responsibilities, tasks and duties. The responsibilities, tasks and duties of the Christmas Day Food Services Volunteer Front of House (FOH) may differ from those outlined in the Position Description and other duties as assigned, might be part of the position.

2 The Exodus Foundation s Food Services Department is a dynamic, fast-paced and high volume catering operation. It is a vibrant and challenging environment, with no two days being the same. We operate 365 days a year, serving breakfast, lunch and dinner. In addition, we prepare and pack large numbers of emergency relief food parcels. The Food Service Mission Statement is our primary focus, to ensure all guests and volunteers have a positive experience. Greeted with importance and served with humility, equals a recipe of hope and compassion for one and all. Christmas Day Food Services Volunteers Front of House (FOH) are responsible for assisting in the preparation, serving and cleaning up of the lunch service within the Loaves and Fishes Restaurant. MINIMUM AGE Individual Volunteers Volunteers must be 18 years of age or older to volunteer as a Christmas Day Food Services Volunteer. COMPULSARY: All Christmas Volunteers MUST attend compulsory induction. REPORTING RELATIONSHIPS Christmas Day Food Services Volunteers Front of House (FOH) report to the Exodus Foundation s Food Services Manager or a member of staff appointed by the Food Services Manager. VOLUNTEER UNIFORM REQUIREMENTS All Christmas Day Food Services Volunteers are required to wear appropriate Personal Protective Equipment (PPE) when on duty. The PPE must include: Full-length trousers Non-slip, covered shoes T-shirt (to be provided Event T-shirt) Volunteer ID Long hair to be tied back N.B: Due to work health and safety policy, volunteers that are not in correct attire, will not be able to commence shift on Christmas Day. Uncontrolled document when printed Page 2 of 5

3 DUTIES & ESSENTIAL POSITION FUNCTIONS Christmas Day Food Services Volunteers will conduct tasks as specified in the table below: No. of Volunteers Set Up Tasks Position All Volunteers Task On arrival your supervisor will delegate the following group tasks: Plating the desserts Setting up the tea/coffee station Setting up the drinks station Counting the plates Setting up the bread and butter Setting up the salt and pepper Rolling the cutlery Assisting the Chef with basic food preparation, cooking and cleaning Other tasks as required 1 Drink Attendant X 2 24 th December X th December 2 Meet/Greet & Seat X 6 3 Customer Service Host X 6 4 Table Decorator / Table Attendant X 50 Manage a defined beverage service area as directed by the food services manager. Manage all guest beverage related queries and issues with proactive outcomes. Manage all beverage service process in a professional and friendly manner. Greeting and delivering the Guests to their allocated table on Christmas day. Introducing our guest to the table Hosts. Collecting the guests on the completion of their meal and delivering the guests to Santa s cave. Meeting the guests, directing them to their table and seating allocation. Total guest care and customer experience. Communicate the day s event and facilitate other guest introduction. Guest care of the allocated table customer service requirements. Reset tables as required. Uncontrolled document when printed Page 3 of 5

4 5 Meal Wait Staff X 10 Delivery of the Christmas Day meal in a timely manner to ensure the meal is served hot and guest are greeted with a smile. Liaise with table host to ensure all guests are served. Clearing of the table to remove all items on completion of the meal. Cleaning Up Tasks All Volunteers On the completion of lunch, your Supervisor will delegate the following group tasks: Stacking the chairs and tables Sweeping and mopping the floor Detailed cleaning of the service benches Restocking the consumables General dining room cleaning Garbage removal Other duties as requested Note: All volunteer positions are shared and rotated to give all Exodus Foundation Volunteers the opportunity to learn new skills and experiences. Please ask your Supervisor for support as required to complete your assigned task in a safe and timely manner. WORK EXPERIENCE AND SKILLS Essential Valid Working With Children Check (WWCC) The Exodus Foundation Food Services Induction and Training Basic understanding of Work, Health & Safety Ability to follow instructions and basic checklists Competent interpersonal & communication skills Highly Desirable Customer service focused Basic understanding of Food Safety Handling and Compliance PERSONAL QUALITIES AND ATTRIBUTES Essential Honest, empathetic and kind Positive and non-judgmental approach Ability to work in a team environment Punctual and reliable Ability to stay calm and composed under difficult conditions Highly Desirable High standard of personal presentation Ability to be flexible and rise to the challenge Able to comfortably lift 12 kg or less Have a sense of humour and be willing to contribute to an engaged volunteering experience Have a keen interest in hospitality and customer service Uncontrolled document when printed Page 4 of 5

5 ACKNOWLEDGEMENT FOR RECEIPT OF THE VOLUNTEER POSITION DESCRIPTION I have received a copy of the Volunteer Position Description and have read and understood its contents. Volunteer Name Volunteer Signature Supervisor s Signature Uncontrolled document when printed Page 5 of 5