THE ACTIVITIES OF THE AVIATION INFORMATION SERVICE AT INFORMATION UNIT IN PT (PERSERO) ANGKASA PURA 1 ADI SUMARMO INTERNATIONAL AIRPORT IN SURAKARTA

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1 THE ACTIVITIES OF THE AVIATION INFORMATION SERVICE AT INFORMATION UNIT IN PT (PERSERO) ANGKASA PURA 1 ADI SUMARMO INTERNATIONAL AIRPORT IN SURAKARTA Submitted as a Partial Fulfillment Requirements for the English Diploma Program, Faculty of Cultural Sciences Sebelas Maret University By : Masya Apriani Zalavia C ENGLISH DIPLOMA PROGRAM FACULTY OF CULTURAL SCIENCES SEBELAS MARET UNIVERSITY 2016

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4 MOTTO You are free to think thoughts of worry or joy, and whatever you choose will attract the same kind back to you. Worry attracts worry. Joy attracts Joy Rondha Byrne Hatimu akan menuntunmu menemukan jalan hidupmu Erbe Sentanu

5 DEDICATION This final project is dedicated to my family and my love, who taught me that the best kind of knowledge to have is that which is learned for its own sake.

6 PREFACE First of all, I would like to thank God for giving me strength, blessing, and guidance during my study in English Diploma Program, Faculty of Cultural Sciences, Sebelas Maret University Surakarta, and in completing this final project. This final project is written to fulfill the requirement for obtaining the English Diploma degree. This final project of job training activities that had been done in Adi Sumarmo International Airport Surakarta. In general, this final project describes the activities, the problem and the solution of being an officer information unit in Adi Sumarmo International Airport. I realize that there are still many weaknesses. Therefore, I appreciate and accept advices and criticism. Finally, I hope that this final project will be useful for all readers. Surakarta, 19 January 2016 Masya Apriani Zalavia

7 ACKNOWLEDGEMENT Alhamdulillahirobbil alamin. Thank to Allah SWT for giving me everthing in my life. During the process of writing this final project, I have received many supports and suggestion from many people. Therefore, I would like to express my deepest gratitude to the followings: 1. Prof. Drs. Riyadi Santosa, M. Ed., Ph.D., The Dean of the Faculty of Cultural Science of Sebelas Maret University. 2. Agus Dwi Priyanto,S.S., M.CALL, The Head of English Diploma Program 3. Drs. Endang Sri Astuti, M.S., my academic consultant, for her time, guidance, patience, correction, and advice in writting this final project. 4. All the lecturers in English Diploma Program, for their patience in giving me valuable knowledge. 5. Mr. Abdullah Usman, the General Manager of Adi Sumarmo International Airport, who gave me an opportunity to do the job training and observation 6. Mr. Kadari, S.E., the Airport Operation and Readiness Section Head of PT (Persero) Angkasa Pura 1 Adi Sumarmo International Airport, for his permission and opportunity to have the job training 7. Mrs Murwani, the Operation and Readiness Section officer, for all of his help during my job training 8. Mrs. Erni, Mrs. Iin Parlina, Mrs Veny, Mrs Reni, and Emma, the information officer of Adi Sumarmo International Airport 9. Tri Winarti, my mother, for her affection, advices, guidance, instruction and help in all my life, her love is beyond any words. I her you so much. 10. Mirza Amalia Farah, M. Rizky Tavian, my sister and my brother, for supporting and companying me whenever I need their.

8 11. Rizaldo Surya Permana, my beloved, for all amazing moments, for always standing besides me and giving me his supports in my conditions, let s keep our relationship forever. 12. Diyah Fitri Wulandari, my bestfriend, for her time, patience, and advice in writting this final project. 13. My friends, Nica, Dhara,Aulia Dian, Fia, Teh Icha, Azizah, Rachma, Icha Fahrani, Arin, Maulidya, for our togetherness and their attention to me. 14. All of my friends in English Diploma Program For the wonderful time in our class. 15. For everyone whom I am not able to mention one by one, thanks for helping me to finish my final project. I realize this final project is far from being perfect. Therefore, I extend my sincere appreciation for any suggestion regarding this final project. Surakarta, 19 January 2016

9 ABSTRACT MASYA APRIANI ZALAVIA, THE ACTIVITIES OF THE AVIATION INFORMATION SERVICE AT INFORMATION UNIT IN PT (PERSERO) ANGKASA PURA 1 ADI SUMARMO INTERNATIONAL AIRPORT IN. English Diploma Program, Faculty of Cultural Sciences, Sebelas Maret Universiy Surakarta. This final project report is based on the job training in information unit. The final project was conducted to describe the activities of the information unit in Adi Sumarmo International Airport, and to describe the problem faced by information unit and to give solutions to overcome the problem. Activities of Information Unit in Adi Sumarmo International airport are receiving all incoming calls, announcing information about flight schedule for the passenger, being customers service, selling platform, serving pass visitor card, writing all of flights activities into log book, depositing the platform, checking and booking airplane ticket, and giving the letters to AMC. There were some problems faced by information unit, such as lacking the number of employees in the information unit, lacking of knowledge and insight, lacking of supporting facilities in the tourist information counters, and technical problems. Finally, I would like to give suggestions for Adi Sumarmo International Airport. The information unit should add more employees, update some important telephone numbers and extentions, cooperate with the TIC in terms of information on tourism, and fix immediately all equipment which is damaged or replaced with a new one.

10 TABLE OF CONTENTS TITLE... APPROVAL SUPERVISOR... APPROVAL THE BOARD EXAMINERS... MOTTO... DEDICATION... PREFACE... ACKNOWLEDGEMENT... ABSTRACT... TABLE OF CONTENTS... i ii iii iv v vi vii x xi CHAPTER I. INTRODUCTION A. Background... 1 B. Objectives... 4 C. Benefits... 4 CHAPTER II. LITERATURE REVIEW A. Information... 5 B. Information Unit... 6 C. Airport... 8 CHAPTER III. THE ACTIVITIES OF THE JOB TRAINING AT THE INFORMATION UNIT OF PT ANGKASA PURA 1, ADI SOEMARMO, SURAKARTA A. Description of PT Angkasa Pura I PT Angkasa Pura 1 History Vision Mision Value Business purpose Target of Angkasa Pura I Business Fields Angkasa Pura I... 18

11 B. Description of Adi Sumarmo International Airport Organization Structure C. Job Training Activities Problems at Information Unit Solutions at Information Unit CHAPTER IV. CONCLUSION AND SUGGESTION A. CONCLUSION B. SUGGESTION BIBLIOGRAPHY APPENDICES... 60