North and West Metro Alcohol and Other Drug Service

Transcription

1 North and West Metro Alcohol and Other Drug Service Intake and Assessment: Service Provider Update This is the first of a series of updates for service providers in Melbourne s north and west on the significant changes to the delivery of key alcohol and other drug (AOD) treatment services. This document provides information about: the new Intake and Assessment model; & an outline of the recommissioned services to be delivered in the Inner North, North Melbourne, North West Melbourne and South West Melbourne catchments by ReGen, Odyssey and our service partners. Further updates will follow as more information about this and other services becomes available. As the lead providers of AOD treatment services in the Inner North, North Melbourne, North West Melbourne and South West Melbourne catchments, UnitingCare ReGen (ReGen) and Odyssey House Victoria (Odyssey) are currently working with partner services and other AOD providers to ensure a smooth transition from existing service systems to the new model from September 1 st. We are committed to ensuring treatment accessibility throughout the four catchments and are working together with the Department of Health, other contracted treatment providers and referring services to support the development of an integrated Intake and Assessment system. There is still much that needs to be done, both before the commencement of the recommissioned services and in the coming months. We will work together with all affected service providers to implement, review and refine the new service system. Intake and Assessment Model Our centralised Intake and Assessment model for the four catchments has been utilised successfully by some consortium members in the past. It is comprised of three key components: 1. Triage; 2. Assessment; 3. Clinical Review. Diagram One (see next page) provides an example of a client s clinical pathway through the Intake and Assessment structure and into agreed AOD treatment. Intake & Assessment Service Provider Update 1

2 Diagram One: Clinical pathway through Intake and Assessment model The first step for clients will be contacting the Triage workers via our new 1800 number ( ). The Triage worker will ascertain what the caller is looking for and either provide information and/or referral or facilitate an AOD screening, which will determine the callers eligibility for AOD treatment and assign clients to classification tiers according to the mandated tool developed by Turning Point. All contacts with the Triage worker will receive a response within 24 hours. Face-toface and online screening is also available. In time, clients will also be able to book appointments online via the ReGen and Odyssey websites. A comprehensive AOD assessment (or, if appropriate, a brief counselling intervention) will be arranged for eligible clients at a location and time that is most convenient for them. Clients not assessed as eligible for AOD services will be provided with the following: Information and Advice Psycho-education Telephone Brief Intervention If appropriate, they may also be referred to other providers offering mental health, family, children and housing services. Intake & Assessment Service Provider Update 2

3 The daily Clinical Review meeting is central to our model. It enables the multidisciplinary review of all assessments and draft treatment plans undertaken that day (or late the previous day) from across the whole catchment. It is coordinated by the catchment Clinical Consultant and is attended (in person, or via video-conferencing for offsite staff) by the workers who have completed the assessments under review, and other specialist staff as appropriate: depending upon the presenting issues identified at assessment. Clinical Review will be facilitated by senior clinicians and involving workers from across AOD and including the capacity to involve other relevant services (e.g. AMHS, MHCSS, Primary Care Partnerships and Child FIRST). Clinical Review utilises the mandated classification tiers model with assessment information to confirm the complexity of clients needs ( standard or complex ) and provides a co-ordinated, multi-disciplinary approach to treatment planning.. Catchment Services Recommissioned services will commence at the following locations on September 1 st (see chart on following page). Further key contact details for clients and service providers will be provided when confirmed. ReGen and Odyssey will continue to liaise with the Victorian Department of Health and catchment service providers to confirm the location of new service locations, based on local demand and the accessibility of existing services. New service locations will be established in the coming months. Clients and service providers will be kept fully informed of any changes to service delivery in their catchment. Intake & Assessment Service Provider Update 3

4 Inner North Catchment (Including Moreland, Yarra, Moonee Valley & Melbourne LGAs) Service Locations (and Host 26 Jessie St, Coburg (ReGen Catchment Hub) 660 Bridge Rd, Richmond (Odyssey) 13A Wingate Ave, Ascot Vale (ReGen, co-located at Wingate Avenue Community Centre: tbc) Additional co-located and inreach services to be confirmed prior to 1 Sept Services Available (% of Intake & Assessment (100%) (33%) (34%) (70%) Catchment Planning (100%) Catchment Manager Clinical Consultant Co-ordinator 3 Senior Clinicians 6 Clinicians 1.5 Registered Nurses 1.5 AOD Support Workers/Peer Workers Other Catchment AOD Treatment Providers Salvation Army 195 Flemington Rd, North Melbourne cohealth 365 Hoddle St, Collingwood (North Yarra Community Health) 622 Lygon St, Carlton (North Yarra Community Health) 4 Johnston St, Collingwood (Inner Space) 53 Victoria St, Melbourne (Doutta Galla Community Health) 3-15 Matthews Ave, Niddrie (Doutta Galla Community Health) Victorian Aids Council Intake & Assessment Service Provider Update 4

5 North Melbourne Catchment (Including Nillumbik, Whittlesea, Darebin & Banyule LGAs) Service Locations (and Host Services Available (% of 273 Settlement Rd, Thomastown (ReGen, co-located at CPS Catchment Hub) 300 Bell St, Preston (ReGen, colocated at PANCH) 125 Blake St, Reservoir (ReGen, co-located at Darebin Community Health) 21 Alamein Rd, West Heidelberg (Banyule Community Health) 25 Grimshaw St, Greensborough (Banyule Community Health) 917 Main Rd, Eltham (Banyule Community Health, co-located at Nilumbik Community Health) Intake & Assessment (100%) (97%) (69%) (100%) Catchment Planning (100%) Catchment Manager Clinical Consultant 1.5 Co-ordinators 5 Senior Clinicians 7 Clinicians 2.5 Registered Nurses 2.25 AOD Support Workers/Peer Workers Additional co-located and inreach services to be confirmed prior to 1 Sept Other Catchment AOD Treatment Providers Caraniche 35 Miller St, Epping 69 Church St, Whittlesea (until 14 Dec 2014) Intake & Assessment Service Provider Update 5

6 North West Catchment (Including Hume, Melton, Maribyrnong & Brimbank LGAs) Service Locations (and Host 77 Droop Street, Footscray (Odyssey Catchment Hub) Camp Rd, Broadmeadows (Odyssey, colocated at Lentara UnitingCare) Macedon St, Sunbury (Sunbury Community Health) 118 Commercial Rd, Footscray (Odyssey, co-located at MacKillop Family Services ) High St, Melton (SteppingUp, co-located at Matchworks) 59 Craigieburn Rd, Craigieburn Community Hub (Anglicare: tbc) Additional co-located and inreach services to be confirmed prior to 1 Sept Services Available (% of Intake & Assessment (100%) (39%) (39%) (60%) Catchment Planning (100%) Catchment Manager Clinical Consultant Co-ordinator 5 Senior Clinicians 7.8 Clinicians 2 Registered Nurses 2.5 AOD Support Workers/Peer Workers Other Catchment AOD Treatment Providers Salvation Army 80 Wheatsheaf Rd, Glenroy WIDAN 3-7 Eleanor St, Footscray (Drug Health Services Western Health) 215 Nicholson St, Footscray (cohealth) Unit St, Melton (ISIS Primary Care) 122 Harvester Rd, Sunshine (ISIS Primary Care) Intake & Assessment Service Provider Update 6

7 Service Locations (and Host 1 Andrea St, St Albans (ISIS Primary Care) 106 Station Rd, Deer Park (ISIS Primary Care) Level 1/13-15 Lake St, Caroline Springs (Djerriwarrh Health Services) Services Available (% of Intake & Assessment Service Provider Update 7

8 South West Catchment (Including Hobson s Bay & Wyndham LGAs) Service Locations (and Host 2 Market Rd, Werribee (Odyssey, co-located at Anglicare Catchment Hub) 40 Synnot St, Werribee (Odyssey, co-located at SteppingUp/Matchworks) Services Available (& % of Intake & Assessment (100%) (59 %) (59%) (60%) Catchment Planning (100%) Catchment Manager Clinical Co-ordinator 2 Senior Clinicians 3.5 Clinicians 1 Registered Nurse.5 EFT AOD Support Workers/Peer Workers Additional co-located and inreach services to be confirmed prior to 1 Sept Other Catchment AOD Treatment Providers WIDAN Waringa Crescent, Hoppers Crossing (ISIS Primary Care - Voyage) 510 Ballan Rd, Wyndham Vale (ISIS Primary Care - Voyage) 330 Queen St, Altona Meadows (ISIS Primary Care - Voyage) Churchill Ave, Braybrook (cohealth) 215 Nicholson St, Footscray (Non- Residential Withdrawal only: cohealth) Intake & Assessment Service Provider Update 8

9 Contacts Odyssey ReGen Dr Stefan Gruenert CEO Laurence Alvis CEO Tel: Tel: Mob: Mob: Neos Zavrou Executive Manager; Odyssey Institute & Community Services Donna Ribton-Turner Director Clinical Services Tel: Tel: Mob: Mob: Peter Matthews Catchment Manager North West Tel: Mob: Trevor King Catchment Manager North Melbourne Tel: Mob: Miranda Manning Catchment Manager South West Tel: Mob: Venetia Brissenden Catchment Manager Inner North Tel: Mob: Intake & Assessment Service Provider Update 9