Practice Managers Parallel Session Biographies

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1 6th National Scottish Medical Education Conference Practice Managers Parallel Session Biographies 5-6 May 2016 Edinburgh International Conference Centre

2 THURSDAY 5 MAY 2016 PRACTICE MANAGERS PARALLEL SESSION 1 Sue Brown Sue Brown has been a manager for 26 of the 31 years she has been in general practice. She is involved in training for Lothian Health Board, NES and practices. She is a mentor, a PM peer appraiser and provides specific support to practices in need of help. She is a trainer on the VTS Practice Managers Training scheme and in the past she carried out accreditation and QOF visits for the RCGP and Lothian Health Board. Sue currently manages two practices in West Lothian. Dr Gillian Galloway Gillian Galloway has worked as a GP for over 20 years. She also works as an Associate Specialist in Medicine of the Elderly at the Western General Hospital, having worked at the Royal Victoria Hospital for many years. She has previously run postgraduate courses in "Care of the Care Home" for NES. Dr Neil Houston Neil Houston has been a GP Principal in Dollar, Scotland for 23 years. He has had an interest in education and improvement for many years and piloted the first protected learning time scheme in Scotland. He has been involved in patient safety for over 10 years and is a Scottish Patient Safety Programme (SPSP) Fellow. He is currently National GP Clinical Lead for the Scottish Patient Safety Programme in Primary Care with Healthcare Improvement Scotland. Susan Kennedy MSc, RGN, DN, Postgraduate Certificate in Education Susan Kennedy is the National Co-ordinator for General Practice Nursing, Medicine Directorate, NHS Education for Scotland. She was a general practice nurse in Glasgow for over 10 years and in 2011 moved to NES to co-ordinate a learning and development network for general practice nursing and lead the new General Practice Nursing Programme for nurses new to practice employment. She is on the NES group reviewing and supporting education initiatives for NMC revalidation. Dr Rhona M McMillan GP Principal Anchor Mill Medical Practice, Paisley GPST Trainer TPD (Training Programme Director) for GPSTs (General Practice Specialty Training) in Glasgow South Co-ordinate GP Consultation Peer Review Rhona McMillan has been a GP for a very long time and delighted that even after all this time to still enjoy her job. Rhona finds her role as TPD for GPSTs challenging, particularly when dealing with an inherent set of values that differ from her own,

3 exploring the differences between generations has helped her develop strategies to manage these differences. Janette McRae For nearly a decade, Janette has supported and enhanced the leadership capability, performance and resilience of senior police officers and senior police staff members within Scotland, through the design and facilitation of professional development programmes and individual Executive Coaching. In addition, since 2012, Janette has been a consultant to the College of Policing in England as an Executive Coach for the UK Strategic Command Course - the most senior police leadership development programme in the UK. Most recently, she has been engaged with the Scottish Police Authority Board. In parallel, Janette has undertaken consultancy activities within the health sector including NHS Education for Scotland (NES), Scottish hospitals, Health Boards in Scotland and England and private GP practices. Previously, with the Royal Australian College of General Practitioners (RACGP), Janette was an Education and Development Officer within the Quality Assurance & Continuing Professional Development programme for three years, during which time she was elected as the inaugural staff representative to the RACGP Council and served on Council committees. Earlier in her career, Janette gained extensive experience within a number of Universities (Edinburgh, Dundee, Aberdeen, Robert Gordon s, Queensland University of Technology) working in innovative projects addressing organisational change, curriculum re-design across all Faculties, staff development and research. Professional interest areas include: Executive Coaching; Board dynamics; leadership development; futures thinking; self and peer assessment, programme evaluation, quality improvement and individual, team and organizational applications of the Myers Briggs Type Indicator. Dr Winnie Weir Winnie Weir is a GP in Paisley with an interest in Medical Education. Winnie has been involved in undergraduate and postgraduate medical education for over 25 years. For the past 10 years she has been TPD for GPST in the West of Scotland and more recently has taken on the role of TPD for Trainer Development having been involved in training the trainers for many years. Winnie s particular interests are communication skills and feedback skills

4 FRIDAY 6 MAY 2016 PRACTICE MANAGERS PARALLEL SESSION 2 Fiona Forrest Fiona is currently a lead pharmacist in NHS Fife where she is developing the GP clinical pharmacy service to GP practices across Fife. Fiona spent the first 10 years of her career as a hospital clinical pharmacist, undertaking her hospital pharmacy training in Lothian where latterly she became the Lead Pharmacist for Oncology and Haematology at the Western General hospital. In 1997, she moved roles to work in primary care in Fife, running polypharmacy clinics for patients over 75 years and also working in palliative care. She qualified as an independent prescriber in 2004 and has run hypertension clinics in general practice and more recently worked as a pharmacist prescriber within the Fife primary care pain programme (RIVERS). Fiona has helped to establish a Community Pharmacy Pain Network across Fife and pharmacist-led polypharmacy clinics in general practice. Fiona has recently been seconded to NES to help develop the national training programme for clinical pharmacists working in GP Practices. Chris Lubbe Born at a very difficult period in South Africa s history, Chris made a decision very early in his life to become an activist and oppose the racially based system of apartheid. This decision was to put him on a direct collision course with the apartheid regime which was to result in several spells of incarceration, torture and near death experiences. After Nelson Mandela s release from prison in 1990 and the subsequent fall of apartheid Chris was handpicked by Nelson Mandela to become one of his bodyguards. Apart from fulfilling body-guarding duties, Chris also became involved in the delicate negotiations with the apartheid regime which resulted in subsequent agreement, the drafting of the new constitution and culminating in the first democratic elections in South Africa. Chris worked with Nelson Mandela for 8 years up until his retirement in These days Chris spends his time speaking to audiences within several sectors including: corporate, education, charity, local government and health. As a keynote speaker Chris uses stories from his past to inspire positive change while sharing techniques on overcoming adversity. Chris also covers various themes within his talks including determination, courage, humanity, responsibility, courage and forgiveness. Despite meeting a vast array of world leaders and celebrities, Chris draws mainly from the important lessons he learned from working with Nelson Mandela and Desmond Tutu.

5 Paul McCann Paul McCann is a senior manager of the Protection Unit of Disclosure Scotland. He is involved in the day-to-day management of the Unit which administers the PVG Act in Scotland and takes decisions on behalf of Scottish Ministers on whether individuals engaged in work with protected groups are unsuitable. Iain Macritchie Iain Macritchie has worked as a chaplain and Lead Chaplain in NHS Highland over the last 20 years. He has also worked in senior management in NHS Highland on secondment. He is presently seconded to work with NHS Education for Scotland as Practice Education Lead for Spiritual Care. He has extensive experience with Values Based Reflective Practice (VBRP), as a facilitator and trainer. Fiona Reid Fiona is currently, Principal Lead Pharmacist for Educational Development (Prescribing & Clinical Skills) at NHS Education for Scotland (NES) where she is developing the National Education and Training agenda for Pharmacist Prescribers in line with the Scottish Government s Vision and Action plan a Prescription for Excellence. Fiona trained in hospital as a Generalist Clinical Pharmacist in all the major medical specialities and then worked as a Teacher Practitioner specialising in Cardiology between the Royal Infirmary of Edinburgh and Strathclyde University. In 2001 she moved roles to work in primary care where she developed, implemented and ran pharmacist - led clinics in a number of practices in NHS Lothian focusing on cardiovascular disease and prevention. In 2003 she qualified as one of the first Pharmacist Prescribers and developed multimorbidity clinics with a focus on Cardiovascular disease in general practices. Fiona worked jointly with NES from 2008 onwards to support development of the training infrastructure for Pharmacist Prescribers prior to joining NES full time in 2010, where she continued to practice on a sessional basis in general practice. She is currently in the process of implementing a national training pathway for Clinical Pharmacists working in General Practice in collaboration with Pharmacy and General Practice colleagues. Sheila Scott Sheila Scott is a Business Consultant to Dentists, based in Elgin. She is qualified in psychology, marketing, training, counselling and mediation, and is a well known presenter, trainer, practice adviser, and a successful international author. Her book Putting Health at the Heart of Your Practice was published by Dental Protection Ltd in 2014, and of course it s still on the dental bestseller list in the UK and in the Czech language, in the Czech Republic. Her sessions on guiding, directing, influencing, motivating and developing teams or changing others behaviour have gone down very well in the past two conferences.

6 Dr Katie Walter Katie Walter is a GP partner in Cairn Medical Practice in Inverness, a predominantly urban Highland practice with just short of 10,000 patients on its list. She has worked in a variety of primary care settings prior to this, including smaller practices in the rural Highlands and Islands. Before becoming a GP Katie worked in hospital Medicine for a number of years. Katie has a long experience of training, having been a tutor and clinical supervisor for medical students and junior doctors, but also having mentored and supported several nurses and pharmacists through further training in Advanced Clinical Examination Skills and Independent Prescribing qualifications. Her current training roles are as a medical undergraduate tutor and general practice clinical pharmacist mentor. She is working with NES on a competency and capability framework for pharmacists in Primary Care. PRACTICE MANAGERS PARALLEL SESSION 3 Paul Bowie PhD MIEHF FRCPE Paul Bowie is a patient safety scientist, human factors specialist and medical educator with NHS Education for Scotland based in Glasgow, Scotland, UK. He has worked in the National Health Service in Scotland for over 20 years in a range of quality and safety advisory roles. Carolyn Konrad Carolyn Konrad, BA is a professional actress/workshop facilitator, who has worked extensively within TV, Theatre and Radio. Work includes: Still Game, Taggart, High Road, CBBC, BBC Radio Scotland, Edinburgh Festival, Theatre Workshop, Stellar Quines Theatre Company, Gaiety, Ayr, Dundee Rep. and The MacRobert Arts Centre. Her twenty-four year acting career has been coupled with workshop design and facilitation throughout Scotland and abroad. Carolyn has worked with a vast range of public and private sector clients. Brian Donohoe Brian Donohoe is currently employed as a Patient Fraud Specialist on an 18-month pilot within NHS Counter Fraud Services. As part of this project he is responsible for the transition of Overseas Visitor/Health Tourism work from the Counter Fraud Services Intelligence Team to their Patient Claims Team. In addition to this the project is also looking to consider alternative ways of developing civil and criminal

7 processes to allow the NHS to take appropriate action against patients who continually defraud the organisation by claiming for exemption from NHS charges. Brian is the Counter Fraud Lead in NHS Scotland for Overseas Visitors/Health Tourists and works with colleagues in the Scottish Government and UK Home Office to ensure all relevant legislation is taken forward and applied fairly & consistently across all appropriate NHSScotland Health Boards. Since joining the Service in 2004, Brian has held a number of reactive and proactive roles within NHS Counter Fraud Services in his position of Senior Counter Fraud Specialist. Prior to joining the NHS, Brian was employed by the Department for Work & Pensions (in its various guises) for nearly 18 years predominately in the counter fraud arena. This work concentrated on investigating organised crime gangs both in Scotland and throughout the UK as part of the National Surveillance Team. Brian s presentation will hopefully provide you with an overview of the issues facing the NHS in relation to Overseas Visitors/Health Tourists, what support is available to GP Practice staff and the work happening behind the scenes to reduce the risk & threat of fraud being committed by non-entitled individuals. Kate Donne Kate has a BA Degree in Dramatic Studies from The Royal Scottish Academy of Music and Drama in Glasgow where she was presented with the top final year student award, The Dorothy Innes prize and The Arnold Fleming Travelling Scholarship. She has 30 years direction and performance experience and vast training experience designing and delivering a varied range of business and personal development programmes for both public and private sector clients across the UK and Europe. Duncan Miller Duncan Miller is Programme Manager for the development of a more Scottish GP Contract in Primary Care Division of the Scottish Government. Duncan has worked in Primary Care for over 25 years, although he commenced his career in the NHS at the Western General Hospital in Edinburgh as a medical laboratory scientific officer. After qualification as a MLSO, Duncan went to work in Rhodesia/Zimbabwe with the Salvation Army in 1978, working in a Mission Hospital, providing laboratory services and also assisting in the training of nurses and laboratory assistants. During his time in Zimbabwe, Duncan moved into hospital management, and on return to the UK he joined the primary care department as an administrator in Lothian Health Board in Duncan completed the IHSM Diploma in 1995 and his MSc in Primary Care in Duncan was made a Companion of the IHM in Prior to moving on secondment to Scottish Government, Duncan was the General Manager for Primary Care Contracts in NHS Lothian. Duncan is married to Beth and lives in Wallyford, just outside Edinburgh. Duncan s outside interest include his church activities, walking and occasionally enjoys a game of golf.

8 Sheila Scott PRACTICE MANAGERS PARALLEL SESSION 4 Carolyn Konrad (Please see Session 3) Kate Donne (Please see Session 3) Fiona Forrest Emma Kennedy Emma Kennedy has worked in the field of mental health and wellbeing for over 14 years. Her current post with Healthy Working Lives sees her leading on the national programme for workplace health and wellbeing in Scotland. With a background in social care, Emma has worked for a range of mental health charities providing frontline support before progressing into managerial roles and into the employability field. Her work with employability ignited the interest in good work and the importance of supporting employers to create safe and healthy working environments. In her current role, Emma has developed a range of resources and services for employers. These span the breadth of workplace health from the impact of alcohol of drugs at work, psychosocial risks and stress risk management to employee engagement and its links to wellbeing. Chris Lubbe Duncan Miller (Please see Session 3) Fiona Reid Katie Walter

Whole System Patient Flow Improvement Programme - National Event. Speaker Biographies. Jane Murkin, Programme Director QuEST Scottish Government

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