Christmas Day Food Services Volunteer Position Description Back of House (BOH)
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1 Christmas Day Food Services Volunteer Position Description Back of House (BOH) JOB TITLE: Food Services Back of House (BOH) Volunteer DATE: 25 th December 2016 REPORTS TO: Food Services Manager DEPT: Food Services HOURS: December 24 th : 7.00am 3.00pm Catering Assistant x am 3.00pm Chef / Cook x 6 December 25 th : 7.00am 1.00pm Catering Assistant x am pm Meal Server x am 3.00pm Dessert Server x am 1.00pm Chef / Cook x 2 CATEGORY: Individual APPROVED BY: Rev. Bill Crews (CEO) POSITION SUMMARY For 30 years, our guests and volunteers have shared an amazing experience at Exodus over Christmas. In this time, our Christmas lunch has grown from humble beginnings into a large scale celebration where people from all walks of life come together to share a meal and a good time. While the size of Christmas has changed over the last few decades, the importance of volunteers to the success of the event has remained the same. This year, more than 250 volunteers will donate their time to help with tasks like picking up donations, serving food, and caring for our less able guests. Our long serving volunteers may notice some differences to their regular volunteering positions this year. These changes are designed to make your time with us both safer and more enjoyable, and include better definition and training in each volunteering role, structured induction sessions, improved support from the Exodus management team, ID cards and more. DISCLAIMER: While all care has been taken in the preparation of this material, no responsibility is accepted by the author(s), for any errors, omissions or inaccuracies. The material provided in this resource has been prepared to provide general information only, and is not an exhaustive or comprehensive list of all possible volunteer responsibilities, tasks and duties. The responsibilities, tasks and duties of the Christmas Day Food Services Volunteer Back of House (BOH) may differ from those outlined in the Position Description and other duties as assigned, might be part of the position.
2 The Exodus Foundation s Food Services Department is a dynamic, fast-paced and high-volume catering operation. It is a vibrant and challenging environment, with no two days being the same. We operate 365 days a year, serving breakfast, lunch and dinner. In addition, we prepare and pack large numbers of emergency relief food parcels. The Food Service Mission Statement is our primary focus, to ensure all guests and volunteers have a positive experience. Greeted with importance and served with humility, equals a recipe of hope and compassion for one and all. Christmas Day Food Services Volunteers Back of House (BOH) are responsible for assisting in the preparation, serving and cleaning up of the lunch service within the Loaves and Fishes Restaurant. MINIMUM AGE Individual Volunteers COMPULSARY: All Christmas Volunteers MUST attend compulsory induction. Volunteers must be 18 years of age or older to volunteer as a Christmas Day Food Services Volunteer. REPORTING RELATIONSHIPS Christmas Day Food Services Volunteers Back of House (BOH) report to the Exodus Foundation s Food Services Manager or a member of staff appointed by the Food Services Manager. VOLUNTEER UNIFORM REQUIREMENTS All Christmas Day Food Services Volunteers are required to wear appropriate Personal Protective Equipment (PPE) when on duty. The PPE must include: Full-length trousers Non-slip, covered shoes T-shirt (to be provided Event T-shirt) Volunteer ID Long hair to be tied back N.B: Due to work health and safety policy, volunteers that are not in correct attire, will not be able to commence shift on Christmas Day. Uncontrolled document when printed Page 2 of 5
3 DUTIES & ESSENTIAL POSITION FUNCTIONS Christmas Day Food Services Volunteers Back of House (BOH) will conduct tasks as specified in the table below: No. of Volunteers Set Up Tasks Position All Volunteers Task On arrival your Supervisor will delegate the following group tasks: Attending the kitchen tool box briefing Setting up the dining room tables and chairs Setting up the kitchen Perform individual tasks according to the Chef s instructions Other tasks as required 1 Chef & Cook X 6 24 th December X 2 25 th December 2 Catering Assistant X 5 24 th December X 5 25 th December Experience in commercial kitchen operations Preparation /cooking /serving Leadership and delegation skills Food safety & food storage The Catering Assistant position is a full shift supporting the Chef, with the food preparation and cooking of the following: Cleaning of all the food areas to include: Benches Floors Walls Dishwasher Kitchen equipment End of shift clean up Catering tasks include: Basic food preparation of: Vegetables Salads Rice and pasta Portion control of ingredients Assembly of meals Dessert and bakery production Restocking of kitchen consumables Receiving and storing food Maintaining the food storage areas Cleaning Uncontrolled document when printed Page 3 of 5
4 Washing dishes and service ware Mopping and sweeping Other tasks as required 3 Dessert Server X 8 4 Meal Server X 10 Serve pre-prepared desserts in line as directed. Clean up and breakdown of the dessert service area Meal plate up in a fast and timely manner as directed by the Chef Supervisor to include correct portion and presentations are met. Cleaning Up Tasks All Volunteers On the completion of lunch, your Supervisor will delegate the following group tasks: Stacking the chairs and tables Sweeping and mopping the floor Detailed cleaning of the service benches Restocking the consumables General dining room cleaning Garbage removal Other duties as requested Note: All volunteer positions are shared and rotated to give all Exodus Foundation Volunteers the opportunity to learn new skills and experiences. Please ask your Supervisor for support as required to complete your assigned task in a safe and timely manner. WORK EXPERIENCE AND SKILLS Essential Valid Working With Children Check (WWCC) The Exodus Foundation Food Services Induction and Training Basic understanding of Work, Health & Safety Ability to follow instructions and basic checklists Highly Desirable PERSONAL QUALITIES AND ATTRIBUTES Essential Honest, empathetic and kind Positive and non-judgmental approach Ability to work in a team environment Punctual and reliable Ability to stay calm and composed under difficult conditions Highly Desirable High standard of personal presentation Ability to be flexible and rise to the challenge Able to comfortably lift 12 kg or less Have a sense of humour and be willing to contribute to an engaged volunteering experience Uncontrolled document when printed Page 4 of 5
5 ACKNOWLEDGEMENT FOR RECEIPT OF THE VOLUNTEER POSITION DESCRIPTION I have received a copy of the Volunteer Position Description and have read and understood its contents. Volunteer Name Volunteer Signature Supervisor s Signature Uncontrolled document when printed Page 5 of 5
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