Service User Reference Guide

Transcription

1 Nursing, A&C, AHP, Health Science Services, & Personal Social Services Contact details Trust Liaison Coordinators For all General Enquiries: For all Southern Region queries contact: Name: Jade Hume For all Northern Region queries contact Name: Samantha Warren Mobile: Office: Mobile: Office: ext 6571 For all Oxford & Ridgeway queries only contact: NHSP:Online A user guide to our online booking system can be found on our website at: under User Help Guides Interactive online training modules can be found at: under the heading For Trusts If you have not yet received your username and password you must contact your Trust Liaison Coordinator. Name: Anne Marie Leeks Mobile: For all service delivery queries SouthernHealth.nhsp@nhsprofessionals.nhs.uk Client Relations Manager For Escalations and Incidents Name: Mandy Bassi-Grewal Mobile: mandi.bassi-grewal@nhsprofessionals.nhs.uk Placement Team - Nursing & Midwifery For all bookings & general enquiries Opening Hours: 06:30 22:00 Mon Sun Telephone: Long Term Placement Team Includes : A&C, Personal Social Services, AHP & Healthcare Sciences For all booking & general enquiries: Telephone: Opening Hours: 09:00 17:00 Mon - Fri For all A&C queries A&C@nhsprofessionals.nhs.uk For all other queries Ltp@nhsprofessionals.nhs.uk Flexible Workers support For all bookings and general enquiries Flexible Workers should call: Telephone: Opening Hours: 06:30 22:00 Mon Sun Online Access: If a Flexible Worker needs online access they should contact the Service Centre or us at: web.support@nhsprofessionals.nhs.uk Flexible Workers online guide: A Guide to Flexible Workers online booking system can be found at: Interactive on-line training modules can be found at: under the heading For Flexible Workers NHSP:Mobile Shift Booking System: Flexible Workers online booking system for mobile smartphone users can be found at: m.nhsp.nhs.uk

2 For your information Authorising Timesheets It is a statutory requirement that breaks are taken for shifts of 6 hours or longer. These breaks are unpaid and must appear on timesheets. NHSP:Online booking system automatically sets default breaks of a minimum of 30 minutes. As with the actual shift times, break duration can be amended when authorising the etimesheet. Note: Statutory breaks are a minimum of 20 minutes for shifts of 6 hours or longer. Agency cascade NHS Professionals will always try to fill shifts with an NHS Professionals worker first. However where this is not possible there is a need to work with third party agencies to ensure all staffing requirements are covered. Ward changes/split shifts Staffing requirements are constantly changing and patient needs can lead to workers being required to move during shifts. If this was to occur there would be a requirement to create a split shift to ensure that it would come out of the correct budget. There are two methods to complete this: 1. If you are authorised to book for more than one ward you will be able to complete this online. Refer to the web user guide for further information. 2. Contact our Service Centre on between the hours of 06:30-22:00 with the original shifts reference number and a Placement Officer will be glad to help you. Complaints & Feedback At NHS Professionals we value the comments and opinions of our partner organisations, staff, patients and public so that we can further improve our service. You can access our online feedback via the contact us page of the NHS Professionals web site:

3 Nursing - For your information Selecting s Online Nursing - NHS Professionals s To ensure shifts are only filled by flexible workers who have the required skills and experience, NHS Professionals uses assignment codes for all bookings. codes consist of two parts, namely Type and the Area Of Work e.g. CSW04. You will need to quote an assignment code when making a booking request. When using NHSP:Online booking system you will be presented with a drop down menu of assignment codes. Type in the first letter of the Type short code and then scroll down until you see the full Type you require. The second drop down menu lists the Area of Work codes which apply to that Type. At this point you can select the combination you require. Area of work General Community 102 Schools 111 Community Mental Health 120 Prisons Care/Community Support Worker CSW 3 Care/Community Support Worker Higher CSWH 4 Nurse Associate Practitioner ASP 4 Nursery Nurse NN 5 Registered Nurse RN 6 District Nurse DIN 6 Nurse Team Leader NTL 6 Community Psychiatric Nurse CPN 6 Health Visitor HV 7 Nurse Team Manager NTM 8 Nurse Consultant NC Area of work General - Acute 00 General - Mental Health 03 Accident & Emergency 04 Endoscopy 16 Day Surgery 43 Theatre Recovery 52 Theatre Scrub 55 Theatre General 59 Child Hospital 60 Trauma & Orthopaedics 94 Adult Acute 70 Child & Adolescent 73 Substance Misuse/Addiction 74 Forensic Child and Adolescent Mental Health & Psychiatry 75 Forensic/ Intensive care 76 Learning Disabilities 77 Forensic Secure Unit Mental Health 78 Older Person Learning 79 Outpatients 94 Rehabilitation 98 Community Child Health 100

4 For your information A&C, AHP, Health Science Services & Personal Social Services Booking Guide This guide has been created to provide all booking staff with a reference tool on how to request shifts through NHS Professionals it contains information on how to contact us, handy tips on requesting Admin & Clerical (A&C), Healthcare Science Services and Allied Health Professionals (AHP) flexible workers and how to use our coding system. Book with us online Although it s not the only way to contact us, our online system available 24/7 for your convenience - means it s never been easier to request a flexible worker. A few tips for getting the most out of booking online: Tip 1: Tip 2: Tip 3: If you have any special requirements for a particular role please add as much detail into the notes as you can e.g. if knowledge of in-house computer systems is required please state. This will help find the most suitable person for the job and will encourage staff to take the placement. Give us a contact name and number it sounds simple but the name and number of the person dealing with this request included in the notes will help us process the request as smoothly and quickly as possible. Length of placement if you know how long the placement is please select the finish date, but if the placement is on-going, add the placement on up to two months in advance and add this to the notes. When a booking is extended please tell us this ensures that there are no payment problems. On-going Request form Alternatively you can fill out an On-going Request form this will prompt you for the information that we need to best meet your needs. You can send the form back to A&C@nhsprofessionals.nhs.uk for A&C requests or Ltp@nhsprofessionals.nhs.uk for AHP, Healthcare Science Services, Personal Social Services and Nursing requests. Need a form? Simply request one by ing the relevant address above. By Telephone If you need to speak to us say, if an enquiry is complicated or you have an urgent question you can contact us on: Monday to Friday between and 17.00hrs for Long Term Nursing, A&C, AHP, Healthcare Science Services and Support Services requirements Please note that other than long term bookings all nursing and midwifery bookings should be carried out online. For any queries please see contact details on the first page What happens next? 1. We will search our bank to fill your request if we don t have anyone suitable on our bank we will attempt to fill with approved agencies chosen by your Trust. 2. When we have a worker with the correct skills we will contact you - if you accept the worker we will then confirm the booking. Remember: If you wish to keep a worker longer than your initial request please let us know so that the worker can continue to be paid promptly.

5 Admin & Clerical For your information A Reference Guide to A&C Types This table is designed to guide you through the different assignment types to ensure you are requesting the correct band for the skills you need. These assignment codes all have an area code of 00 e.g. MSEC00 2 Patient Services 2 PSB 2 Office Services 2 OSB 3 Information Technology Officer ITC 3 Accounts Payable Administrator APC 3 Business Admin and Projects 3 BAC 3 Office Services 3 OSC 3 Recruitment Assistant RAC 3 Clinical Coding Officer CCOC 3 Information Systems Officer 3 ISC 3 Human Resources Administrator HRC 3 Patient Services 3 PSC 3 Payroll Clerk 3 PCC 4 Payroll Clerk 4 PCD 4 Patient Services 4 PSD 4 Office Services OSD 4 Business Admin and Projects 4 BAD 4 Personal Assistant PAD 4 Medical Secretary MSEC 5 Payroll Clerk 5 PCE 5 Business Admin & Projects 5 BAE 5 Human Resources Advisor HRE 5 Office Services 5 OSE 5 Information Technology Officer ITE 5 Learning & Development 5 LDE Shor t Cod e 6 Business Admin and Projects 6 BAF 6 Finance 6 FINF 7 Business Admin and Projects 7 BAG 8a Business Admin and Projects 8a BAH 8b Business Admin and Projects 8b BAI 8c Business Admin and Projects 8c BAJ 8d Business Admin and Projects 8d BAK 8b Finance 8b FINI 8c Finance 8c FINJ 8d Finance 8d FINK 8a Human Resources 8a HRH 8b Human Resources 8b HRI 8c Human Resources 8c HRJ 8d Human Resources 8d HRK

6 Allied Health Professionals - For your information A Reference Guide to AHP Types This table is designed to guide you through the different assignment types to ensure you are requesting the correct band for the skills you need. These assignment codes all have an area code of 00 e.g. RDA00 2 Radiography Assistant RDA 2 CSW (Occupational Therapy) OTSW 2 Clinical Support Worker (Physiotherapy) PYSW 3 Clinical Support Worker Higher (Physiotherapy) PYSH 3 CSW Higher Level (Occupational Therapy OTSH 4 Clinical Psychology Assistant Practitioner CPSH 4 Occupational Therapy Technician OTT 4 Therapy, Assistant Practitioner THT 4 Speech and Language Therapy Assistant SLSH 4 Assistant Practitioner RDST 5 Occupational Therapist OTRP 5 Podiatrist PORP 5 Physiotherapist PYRP 5 Theatre Practitioner TP 5 Occupational Therapy Technical Instructor OTTI 5 Radiographer (Diagnostics) RDRP 5 Clinical Psychology Assistant Practitioner Higher Level CPRP 5 Radiographer (Therapeutic) RTRP 6 Radiographer Specialist (Diagnostic Therapeutic) RDSP 6 Occupational Therapist Specialist OTSP 6 Physiotherapist Specialist PYSP 6 Radiographer Coordinator RDCT 6 Radiographer Coordinator RDCT 6 Specialist Speech and Language Therapist SLSP 6 Podiatrist Specialist POSP 6 Counsellor CPSP 6 Theatre Practitioner Higher Level TPHL August 2010 (V1.0)

7 Southern Dartford & Health Gravesham NHS Foundation NHS Trust Trust Service Service User User Reference Guide Guide Allied Health Professionals - For your information A Reference Guide to AHP Types Cont. 7 Clinical Psychologist CPA 7 Counsellor Advanced Specialist CPAP 7 Occupational Therapist Team Manage OTTM 7 Occupational Therapist Advanced OTAP 7 Occupational Therapist Advanced - Community OTAC 7 Podiatrist Advanced POAP 7 Dietician Advance Practitioner DIAP 7 Physiotherapist Advanced PYAP 7 Speech and Language Therapist Advanced SLAP 7 Specialist Physiotherapist (Respiratory Problems) PYSR 7 Specialist Physiotherapist (Community) PYSC 7 Radiographer Advanced RDAP 7 Radiographer Specialist (Reporting Sonographer) RDSO 7 Theatre Practitioner Team Manager TPTM 8 Occupational Therapist Consultant OTC 8 Consultant Speech and Language Therapist SLC For the following AHP, the assignment code consists of two parts, namely Type and Area Of Work e.g. TP40. 5 Theatre Practitioner / ODP TP 6 Theatre Practitioner Higher Level / ODP TPHL 6 Mental Health Practitioner band 5 MHPE 7 Mental Health Practitioner band 6 MHPF 7 Theatre Practitioner Team Manager / ODP TPTM 7 Ambulance Practitioner AMG Area of work Resuscitation 21 Day Surgery 43 Recovery 52 Theatre Scrub 55 General Theatres 59 Adult Mental Health 70 Forensic Child and Adolescent Mental Health & Psychiatry 75

8 Southern Dartford & Health Gravesham NHS Foundation NHS Trust Trust Service Service User User Reference Guide Guide Health Science Services - For your information A Reference Guide to Health Science Services Types 2 Phlebotomist BMPH 2 Pharmacy Support Worker PASW 4 Pharmacy Technician PAT Personal Social Services - For your information A Reference Guide to Personal Social Services Types 5 Social Worker Entry Level SWEL 6 Social Worker SWRP