LiveHealth Online. Quick and easy access to a doctor 24/7

Transcription

1 LiveHealth Online Quick and easy access to a doctor 24/7 Have you ever been at work and didn t feel well? Maybe you had a fever or a sore throat but you didn t have time to leave and see your doctor or go to urgent care. Now, with LiveHealth Online, you can see a board-certified doctor in minutes. Just use your smartphone, tablet or computer with a webcam. It s so convenient, almost 90% of people who ve used it feel they saved two hours or more and would use it again in the future. 1 Plus, online visits using LiveHealth Online are already part of your Anthem Blue Cross and Blue Shield benefi ts. To start using LiveHealth Online, all you need to do is sign up at livehealthonline.com or download the app. Sign up for free today and get: 1. 24/7 access to doctors. They can assess your condition, provide treatment options and even send a prescription to the pharmacy of your choice, if needed. 2 It s a great way to get care when your doctor isn t available. 2. Medical care when you need it. For things like the fl u, a cold, sinus infection, pink eye, rashes, fever and more. 3. Convenience. Since there are no appointments or long waits. In fact, most people are connected to a doctor in about 10 minutes or less. Doctors using LiveHealth Online typically charge $49 or less per visit, depending on your health plan. LiveHealth Online Psychology An easy, convenient way to see a therapist or psychologist in just a few days If you re feeling stressed, worried, or having a tough time, you can talk to a licensed psychologist or therapist through video using LiveHealth Online Psychology. It s easy to use, private and, in most cases, you can see a therapist within four days or less. 3 All you have to do is sign up at livehealthonline.com or download the app to get started. The cost is similar to what you d pay for an office therapy visit. Make your first appointment when it s easy for you Use the app or go to livehealthonline.com and log in. Select LiveHealth Online Psychology and choose the therapist you d like to see. Or, call LiveHealth Online at from 7 a.m. to 11 p.m. You ll get an confirming your appointment ANMENABS VPOD 12/15

2 LiveHealth Online: what you need to know What kind of doctors can you see on LiveHealth Online? Doctors on LiveHealth Online are: Board certified with an average of 15 years of practicing medicine Mainly primary care physicians Specially trained for online visits When can you use LiveHealth Online? LiveHealth Online is a great option for care when your own doctor isn t available and more convenient than a trip to the urgent care. With LiveHealth Online, you can receive medical care for things like: Cold and flu symptoms, such as a cough, fever and headaches Allergies Sinus infections and more How do I pay for an online visit using LiveHealth Online? LiveHealth Online accepts Visa, MasterCard and Discover cards as payment for an online doctor visit. Keep in mind that charges for prescriptions aren t included in the cost of your doctor visit. LiveHealth Online Psychology What conditions can be treated when you have a visit with a psychologist or therapist? You can get help for these types of conditions: Stress Anxiety Depression Family or relationship issues Grief Panic attacks Stress from coping with a sickness How much does a therapist visit cost? The cost should be similar to what you d pay for an office therapy visit, depending on your benefits, copay or coinsurance. You ll see what you owe before you start a visit and any cost is charged to your credit card. The cost is the same no matter when you have the visit whether it s a weekday, the weekend, evening or a holiday. How do I decide which therapist to see? After you log in at livehealthonline.com or with the app, select LiveHealth Online Psychology. Next, you can read profiles of therapists and psychologists. Once you select the one you would like to see, schedule a visit online or by phone. At the end of the first visit, you can set up future visits with the same therapist if both of you feel it s needed. You always have the choice of the therapist you want to see. What else do I need to know about LiveHealth Online Psychology? You must be at least 18 years old to see a therapist online and have your own LiveHealth Online account. Psychologists and therapists using LiveHealth Online do not prescribe medications. Visits usually last about 45 minutes. LiveHealth Online is the trade name of Health Management Corporation, a separate company providing telehealth services on behalf of Anthem Blue Cross and Blue Shield. Online counseling is not appropriate for all kinds of problems. If you are in crisis or have suicidal thoughts, it s important that you seek help immediately. Please call (National Suicide Prevention Lifeline) or 911 and ask for help. If your issue is an emergency, call 911 or go to your nearest emergency room. LiveHealth Online does not offer emergency services. 1 LiveHealth Online user feedback survey, May Prescription availability is defined by physician judgment and state regulations. LiveHealth Online is available in most states and is expected to grow more in the near future. Please visit the map at livehealthonline.com for more details. 3 Appointments subject to availability of a therapist. Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Georgia: Blue Cross and Blue Shield of Georgia, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE Managed Care, Inc. (RIT), Healthy Alliance Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affi liates administer non-hmo benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefi ts. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In Ohio: Community Insurance Company. In Virginia Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWi), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation (Compcare), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Get started today It s quick and easy to sign up for LiveHealth Online. Just go to livehealthonline.com or download the mobile app at Google Play TM or the App Store SM.

3 Now you can take us on the go. Get our free mobile app! Available on iphones and Android smartphones. On our app, you can: Find a doctor. Get to an urgent care center fast with maps and driving directions. Locate a hospital or emergency room. Access your Anthem Blue Cross and Blue Shield ID card on your phone. Using our mobile app can help make it easier than ever to manage your health care. 1. Go to the app store on your smartphone or mobile device. 2. Search for Anthem Blue Cross and Blue Shield. 3. Select the app. Start the free download. To use the mobile application, you must be registered on our secure member site and have a username and password. If you are an Anthem Blue Cross and Blue Shield member but have not registered for access to the secure member website, go to anthem.com from your computer and click Register Now. Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. Anthem Blue Cross and Blue Shield and its affiliate HealthKeepers, Inc. are independent licensees of the Blue Cross Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association VAMENABS 11/12 F

4 Choose an easier way to better health Health and wellness programs designed for your unique needs Whether you re suffering from asthma, expecting a baby, or just fighting a cold, our health and wellness programs can help. They even include toll-free access to a nurse any time, any day. Condition Care If you have a long-term health problem, ConditionCare is for you. It s a program that helps people with asthma, chronic obstructive pulmonary disease (COPD), diabetes, heart failure, coronary artery disease (CAD) and more. When you join the program, we ll give you the tools and resources you need to take charge of your health. You ll also get: 24/7 phone access to a nurse care manager who can answer your questions and give you up-to-date information about your condition. A health review and follow-up calls if you need them. Tips on prevention and lifestyle choices to help you improve your quality of life. Future Moms Having a baby is an exciting time! Future Moms can help you have a healthy pregnancy and a healthy baby. Sign up as soon as you know you re pregnant. You ll get: 24/7 phone access to a nurse coach you can talk to about your pregnancy and your health. A nurse may also call you from time to time to see how you re doing. A book that shows changes you can expect for you and your baby over the next nine months. Useful tools to help you, your doctor and your Future Moms nurse coach track your pregnancy and spot possible risks. You ll also get tips and resources to help you make better decisions and prepare for the birth of your baby. 24/7 NurseLine You can call any time to talk to a registered nurse about your health concerns. You can get answers to questions, whether you re sick or not. Need health care right away? A nurse can help you decide where to go if your doctor isn t available. Going to the right place can save you time and money. And you can access better care, too. Get the support you need Call us to sign up and use these programs at no extra cost: ConditionCare: Future Moms: /7 NurseLine: Health and wellness programs are not covered services under the health plan, but are additions; these programs features are not guaranteed under your health plan certifi cate and could be discontinued at any time. Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. Anthem Blue Cross and Blue Shield and its affi liate HealthKeepers, Inc. are independent licensees of the Blue Cross Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. MVASH1316A Rev. 1/14

5 Put your health into action If you re ready to improve your well-being, Healthy Lifestyles can guide you on where you want to go. With the Healthy Lifestyles website, you can: Create a well-being plan based on the results of your Well-Being Assessment and your own personal goals. Set up custom trackers to keep tabs on your exercise, weight, medication and nutrition. Get access to wellness resources, including videos, articles, healthy recipes and more. Connect with people who have the same goals. Sign up for Healthy Lifestyles today at anthem.com VAMENBVA Rev. 02/14

6 Sign up today: It s your move Build your plan When you sign up for Healthy Lifestyles, you ll take a private Well-Being Assessment. Based on the results of your assessment, you ll be able to spot areas to focus on that will become the basis of your well-being plan. Your well-being plan uses the personal goals you set to keep you motivated, and it changes over time as you make progress toward them. Track your progress Take charge of your total wellness with custom trackers that help you manage your physical and mental health, including: A food tracker that keeps track of how many calories you consume a day and offers articles on healthy food. An exercise tracker that helps you monitor your routine as well as calculate your steps and calories burned. A medication tracker that keeps track of your medications and can send you daily reminders. A stress tracker to help you keep your stress levels in check, with personalized reminders and tips when and where you want them, via or text. Be more social With the Healthy Lifestyles tools, there are many ways to connect with people your age and enjoy some friendly competition: Join a group that interests you. Share your experiences with others and learn from theirs as you work toward your goals. Share your progress with your group on social networks like Facebook. Quit smoking Create a personalized plan to quit tobacco. Get unlimited social support from a community of quitters. Find tips and expert advice to help you quit for good. 1. Go to anthem.com and log in using your Anthem user name and password.* 2. Select the Health & Wellness tab. 3. To access Healthy Lifestyles, select Get started under the Healthy Lifestyles section. 4. Accept the terms and conditions, and take the Well-Being Assessment to get started. 5. Congratulations! You now have the tools and resources that will help you reach your goals. *If this is your first visit to anthem.com, select Register Now and follow the registration screens. Once you ve registered, log in to get started. Have questions? Talk to your human resources representative about Healthy Lifestyles, or visit anthem.com to learn more. The Healthy Lifestyles programs are administered by Healthways, Inc., an independent company. Health and wellness programs are not covered services under the health plan, but are additions; these programs features are not guaranteed under your health plan certifi cate and could be discontinued at any time. Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. Anthem Blue Cross and Blue Shield and its affi liate HealthKeepers, Inc. are independent licensees of the Blue Cross Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.

7 Live life to the fullest without paying full price Save money with discounts at anthem.com Saving money is good. Saving money on things that are good for you that s even better. With SpecialOffers, you can access over 50 discounts on products and services that help promote better health and well-being. It s just one of the perks of being a member. Check out how much you can save: Vision & Hearing CONTACTS Get contact lenses quick and easy plus discounts only available to Anthem members, like $20 off when you spend $100 or more, and free shipping. Glasses.com Try on any fi ve of the 3,500 designer frames at home, for free before you buy. It s convenient, plus you get exclusive member savings like $20 off when you spend $100 or more, and free shipping and free returns. Premier LASIK Save 15% on LASIK with all their in-network providers and prices as low as $695 per eye with select providers. HearPO Get a low price guarantee on the seven top companies that work with HearPO. Save $50 on one or $125 on two hearing aids plus get three-year repair/loss/damage warranty and a free two-year supply of batteries. Beltone Hearing screening and in-home service at no additional cost, and up to 50% off all Beltone hearing aids. Fitness & Health Jenny Craig Join Jenny Craig and get a 30-day trial at no additional cost, and 25% off the Jenny Rewards Premium Program. Weight Watchers Get $10 off a three-month subscription to Weight Watchers Online. Lindora Save 20% on weight loss programs. SelfHelpWorks Choose one of the online Living programs and get a 40% discount to help you lose weight, stop smoking, manage stress or face an alcohol problem. GlobalFit Save on gym memberships, home fi tness equipment and GlobalFit s Virtual Gym; $30 off Nutrisystem s best advertised price. Buy bodybugg with GlobalFit s exclusive low price. ChooseHealthy Preferred pricing on fi tness club memberships with one-week free trial. Discounts on acupuncture, chiropractors and massage plus 40% off certain wellness products. FitOrbit Get your own personal trainer for less than $2 a day. Fitness legend Jake Steinfeld (Body by Jake ) came up with FitOrbit giving everybody the ability to afford a personal trainer. MANSH1231A Rev. 09/13 Check out more SpecialOffers on the other side.

8 SpecialOffers on anthem.com Family & Home Safe Beginnings Baby proof your home while saving 15% on everything from safety gates to outlet covers. SeniorLink Save 15% on advice for seniors and get 90 days service at no additional cost on the HelpLink Emergency Response System to help care for an aging family member. VPI Pet Insurance Get 5% off pet insurance. Get peace of mind knowing that you have help paying the medical costs for your pet s accidents, illnesses and routine medical care. VoiceCare Save more than 25% on the professional emergency response system. LinkWell Get coupons for healthier products. WINFertility Save up to 40% on infertility treatment. WINFertility helps make quality treatment affordable. Medicine & Treatment Puritan s Pride Save 20% and get free shipping on a big selection of vitamins, minerals, herbs, supplements and much more. Murad Save $25 plus a free gift with any purchase of $100 or more on skin care. Allergy Control Products Save 25% on Allergy Control encasings for your bed. Plus, save 20% on a variety of doctor recommended products for a healthier home. Free shipping on orders of $150 or more. National Allergy Supply Save 15% on mattress encasings, air fi ltration products, compressors and other products that can help relieve your allergy, asthma and sinus symptoms. To fi nd the discounts that are available to you, log into anthem.com and select Discounts. Anthem Blue Cross and Blue Shield is the trade name of: In Colorado and Nevada: Rocky Mountain Hospital and Medical Service, Inc. In Connecticut: Anthem Health Plans, Inc. In Georgia: Blue Cross and Blue Shield of Georgia, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE Managed Care, Inc. (RIT), Healthy Alliance Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affi liates administer non-hmo benefi ts underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. anthem.com