If the inspector calls...

Transcription

1 REGISTERED NURSING HOME ASSOCIATION If the inspector calls... RNHA ROADSHOW SERIES 2011 B i r m i n g h a m B r i s t o l E x e t e r S o u t h a m p t o n A s h f o r d C a m b r i d g e C h e s t e r H a r r o g a t e L o n d o n

2 Welcome from the Chairman Dear colleague I am pleased to invite you to attend the Registered Nursing Home Association s 2011 Roadshow series entitled If the Inspector Calls, will your home be prepared? The year 2010 introduced some enormous changes to how the health and social care systems in England were registered and regulated. In 2011 the emphasis will move towards the constant monitoring of compliance by providers with the Essential Standards of Quality and Safety. The Care Quality Commission are seeking to take a whole systems approach to their role as regulator. They are seeking to develop a complete picture of each provider, which will be expressed in a Quality & Risk Profile. This Quality & Risk Profile will offer the Inspector a graphic image of all that the Care Quality Commission knows about an individual provider. The Care Quality Commission will use this Quality & Risk Profile to inform their regulatory duties in regularly reviewing compliance by providers. The Quality & Risk Profile will be created from a range of different inputs, including the Provider Compliance Assessment, which will be requested whenever the Care Quality Commission have cause to suspect that the provider is not compliant with any of the Essential Standards of Quality and Safety. The Roadshow programme will examine the Quality and Risk Profile and the Provider Compliance Assessment in detail, identify how they work together and offer solutions to home owners to meet these challenges. Commissioning is moving in a new direction. More and more commissioners are demanding that providers identify the cost of their care as part of the fee negotiations. This is often felt to be a difficult aspect of fee negotiation, the Roadshow will examine how to undertake this costing exercise. We will also look at the impact of the Pembrokeshire Judicial Review on fee negotiations. We have invited Lester Aldridge Solicitors, one of our panel of solicitors, to give an update on legal matters. This will include a review of the impact that the Equality Act will have upon employment, and other employment law matters. What impact will the Immigration cap have on recruitment of staff for care homes? What will the new Quality Rating system look like and how will it work? Where are we with Safeguarding and the review of No Secrets? All of these subjects will be dealt within detail during the afternoon. The new emphasis on complaints will be that the provider will be expected to undertake most complaint investigations. As we are not trained investigators what will be expected of us, how do we undertake such an investigation. Chief Executive Officer, Frank Ursell, is an ex Policeman and a trained detective. He will share some of the finer points of investigation with delegates and provide a structured process for complaint investigation. This RNHA Roadshow programme has been designed to inform care home owners and managers on what will be required of them as we move from registration to continuing compliance. This is an essential conference for all home owners and managers to attend, there are ten Roadshows across all of England, there will be one near you and I look forward to meeting you there. Ian Turner, National Chairman, Registered Nursing Home Association

3 Programme Registration Chair s Introduction The Quality & Risk Profile and its impact on homeowners Provider Compliance Assessment and Continuous Quality Assurance Morning coffee and view Exhibition Financial Aspects : Costing Your Care and Pricing for Commissioners Legal Update to include the Equality Act, and changes to Employment Law Lester Aldridge Solicitors Lunch and View Exhibition What is the impact of the change to Immigration Law? Quality Ratings - what will they mean? How do you become Excellent? Afternoon Tea and view Exhibition Safeguarding - what is expected of home owners Investigating Complaints - what to do and how to do it Final Plenary Session

4 If the Inspector Calls, will your home be prepared? DATES AND VENUES Tuesday 5th April 2011 Clarendon Suites, Hagley Road, Edgbaston, Birmingham Tel : Wednesday 6th April 2011 Marriott Hotel City Centre, 2 Lower Castle Street, Old Market, Bristol BS1 3AD Tel : Tuesday 12th April 2011 Thistle Rougemont Hotel, Queen Street, Exeter EX4 3SP Tel : Wednesday 13th April 2011 NV Southampton, 129 High Street, Southampton SO14 2BR Tel : Tuesday 3rd May 2011 Ashford International Hotel, Simone Weil Avenue, Ashford TN24 8UX Tel: Wednesday 4th May 2011 Menzies Cambridge Hotel & Golf Club, Bar Hill, Cambridge CB23 8EU Tel: Tuesday 10th May 2011 Mere Golf & Country Club, Chester Road, Mere, Knutsford, Cheshire WA16 6LJ Tel: Wednesday 11th May 2011 Cedar Court Hotel Harrogate, Park Parade, off Knaresborough Road, Harrogate HG1 5AH Tel: Tuesday 17th May 2011 London Zoo, Regent's Park, London NW1 4RY Wednesday 18th May 2011 London Zoo, Regent's Park, London NW1 4RY REGISTERED NURSING HOME ASSOCIATION The Registered Nursing Home Association John Hewitt House, Tunnel Lane, Kings Norton, Birmingham B30 3JN Telephone: Fax: info@rnha.co.uk

5 Registered Nursing Home Association If the Inspector calls... will your home be prepared? BOOKING FORM Contact Name : Nursing Home : Mem No: Correspondence Address : Post Code Contact Tel No: NAMES OF DELEGATES - PLEASE PRINT AS CLEARLY AS POSSIBLE TITLE (Mr / Mrs / Miss / Ms / Dr / Sister / Rev) NAME PLEASE INDICATE ( ) THE CONFERENCE YOU WISH TO ATTEND Tuesday 5 April 2011 Birmingham Wednesday 4 May 2011 Cambridge Wednesday 6 April 2011 Bristol Tuesday 10 May 2011 Knutsford Tuesday 12 April 2011 Exeter Wednesday 11 May 2011 Harrogate Wednesday 13 April 2011 (FULLY BOOKED) Southampton Tuesday 17 May 2011 London Thursday 14 April 2011 Southampton Wednesday 18 May 2011 London Tuesday 3 May 2011 Ashford The cost per delegate is members and non members. I enclose my cheque value made payable to R.N.H.A. I wish to pay by Access or MasterCard. Choice of Card Card No. Date of Expiry Card Holder's Name Statement Address Post Code

6 The fee is not refundable if cancelled later than seven days prior to the Conference but substitutions can be made at any time. Please inform the organisers of any substitutions so that we can ensure that the Certificate of Attendance shows the correct name. Please return to: R.N.H.A., John Hewitt House, Tunnel Lane, Kings Norton, Birmingham B30 3JN Tel: Fax: