To enable a qualified dental nurse to gain a certificate in Dental Sedation nursing. Knowledge in the areas defined in the syllabus

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1 This course is currently the benchmark for a Dental Nurse to be recognised as a second appropriately trained person assisting in the delivery of conscious sedation in the dental environment Aims of the course To enable a qualified dental nurse to gain a certificate in Dental Sedation nursing. Learning objectives of the course By the end of the course the dental nurse should have;- Knowledge in the areas defined in the syllabus Developed the skills as defined in the syllabus Acquired the attitudes as defined in the syllabus The following dentists are involved in running the course;- Overall Course Co-Organiser Programme Manager Resources Student support Quality Assurance and Evaluation David Jordan Jason Henry David Jordan Pierse Stinson Borghild Breistein Any queries in relation to the course please contact David Jordan The Course website address At this website you can obtain lots of valuable information which would help the participant to achieve the learning objectives of the course.

2 INDUCTION PROGRAMME We are delighted to welcome you to the Conscious Sedation Monitoring and Resuscitation Training Course e for Dental Nurses in the preparation for the NEBDN certificate in Dental Sedation Nursing. We are pleased to see that you have chosen to undertake this course. The purpose of this course is to help you to obtain NEBDN Certificate in Dental Sedation Nursing. You as a student will spend some time on your first study day being introduced to what is required of you regarding the course. Hence the: AIM is To give you (the student) an overall overview of the course programme and your obligations/requirements etc. regarding the course. OBJECTIVES* To become familiar with the overall structure and purpose of the course. To become familiar with what is required of you the student- regarding the course in relation to;- Record of Experience/Assessments/Assignments/Structural Clinical Operative Testing/Marking Guide To outline policies relevant to the course;- Attendance Behaviour Assessment Evaluation Health and Safety incl. Fire Safety Recording of accidents and incidents Complaint procedure Equal opportunity To allow the student to bring up any issues of concerns re course To allow you the students- to be introduced to your mentor.

3 Name of Training Centre: Course title: Education Centre Royal Victoria Hospital Belfast Conscious Sedation Training for Dental Nurses Attendance We encourage all students to attend all study days. However if you for some reason are not able to attend you must contact the course organiser David Jordan and let him know reason for not attending. Behaviour We expect all students to conduct themselves in a manner which demonstrate respect for the fellow students and the teachers. Examples of unacceptable behaviour are:- Threatening or abusive language Derogatory religious, racial or sexual remarks Wilful damage to property Inappropriate behaviour as a result of alcohol and substance abuse Threats or threading behaviour Violence perceived acts of violence or threats of violence Any explicit or implicit challenge to the safety, health and well being to fellow students/staff Assessments During the course the teachers will continuously assess you on the skills required to carry out the duties of a second appropriately trained person assisting in the delivery of conscious sedation in the dental environment. During these assessments the student will be given feedback on progress. The last day of the course is dedicated to assessing the students in their skills and knowledge - the Mock Exam. The aims of the day is to give the students a fair assessment on how their progress at that stage of the course. During the day the students are assess through various assessment method, written, MCQ s and an objective structured clinical examination an oral. These are all marked in accordance with NEBDN marking guidelines. Feedback is given on the day. Assignment At the end of every study day the student will be given an essay title. It is not mandatory to do the assignment but all students are encouraged to do so. The essays are marked in accordance with NEBDN guidelines. Positive feedback is also given. The students are handed back the assignment at the next study day. Evaluation Every study day is evaluated using a standard evaluation form. This give the student an opportunity to tell the organisers if the learning outcomes for the teaching session was met, partly met or not met at all. They have also the opportunity to give feedback re the course itself, what they think was useful/not useful and what the teachers should revise if any. There is also the opportunity to give general comments as well. An overall report is given to the lecturers. S.M.A.R.T. encourage the students to give feedback. All feedback - positive or negative - is taken seriously. The evaluation report is discussed at every staff meetings. Were appropriate changes are made to the course/syllabus. There is also an overall evaluation at the end of the course. Review August 2013

4 LEARNING SUPPORT You have enroled on the Concious Sedation Monitoring and Ressuscitaion Training Course for Dental Nurses. The pse. However if a participant is dissatisfied with any part of or the entire course they have the right to make a complaint. S.M.A.R.T. takes all complaints very seriously indeed. We ensure that the complaint is dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. It is S.M.A.R.T. aim to be to react to complaints in the same way in which we as the organisers would want our complaint about service should be handled. We learn form every mistake that we make and we respond to our participants concerns in a caring and sensitive way. 1. The person responsible for dealing with any complaint about the coursed is Borghild Breistein the course Complaints Manager. You can contact her by breisteinveighey@gmail.com or by mobile phone If any of the participants would like to make a complaint they can do so by ing/in writing/ by telephone or at any stage during the course days. We will listen to your complaint and if requested by you make a written record of it. 3. If a compliant is about any of the course organisers it will normally be referred to the person concerned, unless the complainant does not want this to happen. 4. We will acknowledge the complainant in writing and enclose a copy of the code of practice as soon as possible, normally within 7days. 5. We will offer to discuss the complaint at a tome agreed with the complaint, asking how she/he would; like it to be resolved. We aim always to keep the complainants informed of all developments. We will inform the complainant about how the complaint will be handled and the likely time that the investigation will take to be completed. This will be done for example, by telephone, face to face meetings, letters or what ever is the most suitable method for the complainant. If you the complainant do not wish to discuss the complainant, we will still inform you of the expected timescales for completing the process. 6. We will seek too investigate the complaint speedily and efficiently and we will keep you regularly informed as far as reasonable practicable, as to the progress of the investigation. Investigations will normally be completed within a month. 7. When we have completed our investigation, we will provide you with a full written report. The report will include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action and whether the practice is satisfied with any action it has already taken and whether the Complaint Manager is satisfied with any action already taken or will be taken as result of the complaint. 8. Proper and comprehensive records are kept of any complaint received as s any actions taken to improve services as a consequence of a complaint.

5 9. If you are not satisfied with the result of our procedure then a complaint may be referred to Northern Ireland Ombudsman, Freepost BEL 1478, Belfast BT1 6BR, telephone no or Review Date Aug 2013

6 EQUAL OPPORTUNITY POLICY The approach of S.M.A.R.T. to Equal Opportunity is to link staff and student development with organisational development and life-long learning for all. The policy applies to all staff and students. I in practice the nature of education training or development will vary dependant upon the job role and specific needs of the individual. We will do our best to ensure you are not discriminated against or indirectly because of your gender, race, sexuality, nationality, religious belief, employment status, class, caste, age, size, health, disability or marital status. The aim of S.M.A.R.T is to active a learning culture where the students learn from all experiences positive or negative personal growth and continuous development through questioning, generate ideas, new skills and changing behaviour to enhance their working environments. Our Pledge:- S.M.A.R.T. will ensure that the educational need of all students are met S.M.A.R.T. will continue to develop support systems which may help you to overcome difficulties What we are doing about Equal Opportunities? S.M.A.R.T. will meet your individual learning needs Learning materials will be designed to be free from racist, sexist and other discriminatory assumptions S.M.A.R.T.will seek to provide support for you where difficulties may stop you reaching your potential.

7 COMPLAINTS PROCEDURE S.M.A.R.T. tries to ensure that all the participants are completely aware of the aims and objective of their course. However if a participant is dissatisfied with any part of or the entire course they have the right to make a complaint. S.M.A.R.T. takes all complaints very seriously indeed. We ensure that the complaint is dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. It is S.M.A.R.T. aim to be to react to complaints in the same way in which we as the organisers would want our complaint about service should be handled. We learn form every mistake that we make and we respond to our participants concerns in a caring and sensitive way. 1. The person responsible for dealing with any complaint about the coursed is Borghild Breistein the course Complaints Manager. You can contact her by breisteinveighey@gmail.com or by mobile phone If any of the participants would like to make a complaint they can do so by ing/in writing/ by telephone or at any stage during the course days. We will listen to your complaint and if requested by you make a written record of it. 3. If a compliant is about any of the course organisers it will normally be referred to the person concerned, unless the complainant does not want this to happen. 4. We will acknowledge the complainant in writing and enclose a copy of the code of practice as soon as possible, normally within 7days. 5. We will offer to discuss the complaint at a tome agreed with the complaint, asking how she/he would; like it to be resolved. We aim always to keep the complainants informed of all developments. We will inform the complainant about how the complaint will be handled and the likely time that the investigation will take to be completed. This will be done for example, by telephone, face to face meetings, letters or what ever is the most suitable method for the complainant. If you the complainant do not wish to discuss the complainant, we will still inform you of the expected timescales for completing the process. 6. We will seek too investigate the complaint speedily and efficiently and we will keep you regularly informed as far as reasonable practicable, as to the progress of the investigation. Investigations will normally be completed within a month. 7. When we have completed our investigation, we will provide you with a full written report. The report will include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action and whether the practice is satisfied with any action it has already taken and whether the Complaint Manager is satisfied with any action already taken or will be taken as result of the complaint. 8. Proper and comprehensive records are kept of any complaint received as s any actions taken to improve services as a consequence of a complaint.

8 9. If you are not satisfied with the result of our procedure then a complaint may be referred to Northern Ireland Ombudsman, Freepost BEL 1478, Belfast BT1 6BR, telephone no or Review Date Aug 2013

9 ! HEALTH AND SAFETY POLICY Our policy is to provide and maintain safe and healthy working conditions, equipment and system of work for all our participants on our courses and to provide the training and supervision needed for this purpose. S.M.A.R.T. will take all reasonable steps to maintain premises, equipment and work systems so that they are safe and without risk to health. All appropriate regulations and codes of practice will be observed. Participants also have a responsibility to take care of the health and safety of themselves and others. Points to note Responsibilities Dr B Breistein is responsible for health and safety regarding the course and all accidents must be immediately reported to her. Dr B Breistein is also responsible for training staff in all health and safety matters, and you should ask her for help if you are in any doubt about anything related to health and safety. Accidents Report all accidents (incidents, sharps injuries etc) to Dr B Breistein immediately, whether or not they involve personal injury. The First-Aid Box is located in the main clinical teaching room, 2A, the second room on the left side, down the main corridor running off from the main entrance hall. General Fire Safety The fire extinguisher and fire alarms are maintained and tested. Fire extinguishers are sited in the entrance hall and main corridor Dr Breistein is also the fire officer. Hygiene Maintain rigorous personal hygiene. All staff/participant must ensure that they follow normal cross-infection measures and hand washing protocol. Hazards All substances/equipment used on the course must be handled carefully. Machinery Never use machinery unless you have been instructed in its safe use. Make no attempt to dismantle repair or service machinery without instruction Some likely hazards The following list shows areas where hazards could arise, or where improvements might be possible. It is to help participants in the identification of risks, Premises: Clinical Teaching Room: General: access steps, stairs, floor coverings, passages, lighting, furniture, heating Ventilation fires, fire precautions handling and storage of materials, drugs instruments and equipment (RA machine, manikin, drugs, needles etc.) protective clothing, electrical safety, first aid etc. Electrical equipment problems. Never touch electrical equipment with wet hands. In the event of malfunction disconnect at the mains supply Review of policy The policy will be kept up to date, particularly as S.M.A.R.T introduce techniques, or equipment to the course. To ensure this, the policy and the way in which it has operated will be reviewed every year. Interim problems will be addressed at regular S.M.A.R.T. team meetings during the year. Signed Date 10 th September 2013 Borghild Breistein

10 STUDENT POLICIES AND PROCEDURES CHECKLIST Training Centre: Course Title: Education Centre, RVH Belfast Dental Nursing Sedation Course Date of Course: Sept March 2011 TITLE DATE RECEIVED Induction Syllabus Record of Experience Examination Format Behaviour Attendance Health & Safety Equal Opportunities Student Support Evaluation Assessment Complaints Appeals I confirm that I have been made aware of and understand the above policies relating to the Dental Nurse training programme. Name (PLEASE PRINT) Signature Date