Market Intelligence and. Observatory Manager. Appointment Brief

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1 Market Intelligence and Observatory Manager Appointment Brief

2 About Us Education for Health is a leading UK-based educational charity, working to transform the lives of people living with long term health conditions. Our vision is for a world where everyone living with a long term condition receives high quality care and can manage their condition to the best of their ability. We firmly believe that the way to achieve this is through a well informed and well educated workforce. Through our clinically-led education and training, research and advocacy work, we are playing an integral role in responding to these changing demands, enabling healthcare professionals to deliver the best possible care for patients. Education for Health was the first educational institution to promote the role of practice nurses and to provide high quality education to enable them to extend their roles into the field of long term conditions. This innovative spirit continues to inform all our activities, ensuring that we continue to provide high quality health professional education and training. Here are some of the many ways we take action: We advocate the importance of continuous professional education in raising quality standards and in sustaining a world class health service. As more services shift into primary care, we continue to expand our health and social care training to the whole multidisciplinary team. We make it easy for you to organise healthcare training in your area, and our NHS Liaison Team can support and collaborate with you to build what you need. 2

3 We work hard to anticipate the needs of an evolving primary health and social care workforce. We are creating a growing portfolio of disease prevention, risk management and health improvement training courses. We work in partnership with individuals, other charities and professional associations, and with sponsorship from pharmaceutical industry to improve patient care. We collaborate in research, helping to create a growing body of evidence for the role of health professional education as a lever for service improvement. Evaluation is a core part of our offering. We are experts in developing educational events, materials and digital content which motivates and inspires adult learners to improve their care of patients. We can tailor and develop entirely bespoke education and training to suit the needs of individual organisations. We work collaboratively to develop innovative ways to disseminate research and to encourage evidence-based and guidelinesbased care. We reach out to work with people in a number of different ways; there are opportunities for people to work with us and become an employee, a Trainer, a marker or a volunteer at Education for Health. 3

4 Our Achievements Achievements in 2016 The difference we made 91 trainers 341 courses delivered 95% of students agreed that taking a study module had increased their knowledge and understanding of the subject 40 active degree programmes students enrolled Four Centres around the UK Warwick, London, Liverpool and Stirling 37,000 individual sessions accessed through our six free-to-access online resources 4,806 individuals educated 88% of students agreed that taking a study module had enabled them to improve service and care for patients 4

5 Values At the heart of all we do are our Charity s four values: People, Partnerships, Professional and Progressive. Living our values is important to us as they drive not only what we do, but also how we do things at Education for Health. 5

6 Job Description Job title: Market Intelligence and Observatory Manager Accountable to: Chief Executive (initially) Salary: Salary up to 38k for exceptional candidate Location: Our Head Office in Church Street, Warwick (flexible working can be arranged) Job Purpose: The Market Intelligence and Observatory Manager is responsible for creating an Observatory function for Education for Health; providing internal and external intelligence, and support, across the full range of Education for Health activities. The postholder will work across the organisation to provide intelligence to inform our business development planning and will work closely with multiple stakeholders including our Educational Leads (clinicians who own the design and delivery of education across specific disease areas) and the Business Development team, which manages external customer relationships. The postholder will ensure that they are well informed about the external environment in relation to NHS Clinical Commissioning Groups, STPs and other health service organisations, such as Public Health England, NHS England, Commissioning Support Unit (CSUs), Local Authorities; also Academic Institutions and a range of other interested parties and relevant organisations. Main Duties and Responsibilities: The creation and subsequent management and analysis of public health information Researching local area activities and creating health profiles that collate local demographics, service provision and shortfalls Identify training and education needs from the areas mentioned above Act as the internal liaison point, creating effective internal cross team working, especially with the NHS Liaison, Partnership and Clinical teams Appraise current NHS activities, identifying potential consultancy opportunities and key target areas for business across the UK Keep abreast of Education for Health developments and resources Create measures to identify and present information and education programme outcomes graphically for clients and promotional/marketing activities Undertake effective quantitative and qualitative analysis of information pre, post and during education programmes Create client and potential client profiles; identifying key issues and areas for improvement from a range of data sources regarding Long Term Condition health outcomes and care processes Horizon scan, scrutinise guidelines and statutory service changes and advise on priorities for service development Document the learnings from client work programmes for internal communication and dissemination 6 9

7 Person Specification Skills, knowledge & experience: Ability to establish and maintain effective relationships at every level Proactive and tenacious approach Adopt a can do attitude High attention to detail and consistent followthrough Self-motivated: able to work alone as well as in a team Self-starter who enjoys change and demonstrates initiative Experience of gathering, analysing and presenting data effectively to a range of audiences Experience of report writing Experience of simultaneously managing a variety of tasks Essential: Good familiarity with a range of health and social care qualitative and quantitative data analysis techniques and ability to apply and present these appropriately Knowledge of the NHS and general healthcare issues, as well as how changes are affecting healthcare professionals IT proficiency with extensive experience of using databases and Microsoft packages Excellent written and verbal communication Demonstrable organisational skills Experience of working in confidential environments Excellent time management, planning and project management skills with the ability to prioritise work, handle conflicting timelines and meet tight deadlines Ability to take own initiative and be proactive. Being able to deal with occasionally challenging and demanding audiences Ability to work independently and as part of a team, cross-organisationally Strong initiative, autonomy and self motivation. Demonstrates an empathy with the mission, vision and values of the charity Desirable: Resilient in challenging situations Experience of working within healthcare/ third sector Experience of working in changing organisations Proven experience of delivering projects Willingness to invest in personal development Qualifications: Educated to degree level or equivalent (essential) Post graduate degree in Public Health or studying for same (essential) Professional qualification or equivalent training in information management or similar (desirable) 7

8 Further Information Working conditions and benefits: Initially a fixed-term contract for two years Hours: 37.5 (would consider a minimum of 30) Pension scheme with 6% employer contribution Salary up to 38k for exceptional candidate Flexible working will be considered. How to apply: To apply: Visit and follow the application process. Closing date: Monday, 11 December, at noon. For further information please contact Catherine Jones: c.jones@educationforhealth.org

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