CAMPUS RECREATION DEPARTMENT EMPLOYEE HANDBOOK: Strength & Conditioning Room Attendant

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1 CAMPUS RECREATION DEPARTMENT EMPLOYEE HANDBOOK: Strength & Conditioning Room Attendant

2 Policies and Procedures For Campus Recreation Department Staff Welcome to the SF State Campus Recreation Team! It is only with a strong, cohesive group of both student and professional staff that our programs will be successful. This document serves as a summary of important information about the requirements, responsibilities and procedures for all persons acting or employed for the Campus Recreation Department. These policies should be reviewed with you during an orientation and skills review session. If you have any questions about your responsibilities or emergency procedures they should be discussed at this session or with your supervisor. You will be expected to know the contents of this manual and to comply with the policies and procedures that are described. 2

3 Table of Contents Section One: Introduction I. Mission Statement II. Administration Section Two: The Campus Recreation Department III. Facilities IV. Programs V. Safety & Security VI. Codes of Conduct VII. Scheduling & Payroll VIII. Issued Equipment Section Three: Strength & Conditioning Room Attendant IX. Job Descriptions X. Duties and Responsibilities Section Four: Procedures XI. XII. Opening Procedures Closing Procedures Section Five: Emergency Procedures XIII. XIV. XV. Emergency Evacuation First Aid Situations Emergency Action Plan 3

4 SECTION ONE: THE CAMPUS RECREATION DEPARTMENT I. Mission Statement A. The Campus Recreation Department strives to meet the dynamic needs and interests of students by providing programs and services that promote positive physical and mental health, encourage lifetime interest in active, healthy lifestyles and provide student leadership opportunities that compliment academic experience. We promote an environment that values, embraces, and enriches individual differences by providing students, faculty, and staff with programs that reflect the diversity of San Francisco State University. II. Administration A. Organizational Chart Director of Campus Recreation Ajani Byrd Intramural & sport Club Coordinator Ryan Fetzer Facilities and Informal Recreation Coordinator Venice Adams Fitness & Aquatics Coordinator Tina Rossi Sports Club Manager Intramural Sports Managers Facility Managers Fitness Manager Pool Managers Referees Scorekeepers Building Supervisors Fitness Instructors Lifeguards Open Gym Attendants Strength & Conditioning Room Attendants 4

5 SECTION TWO: THE CAMPUS RECREATION DEPARTMENT III. Facilities A. Gymnasium B. Burk Hall C. Student Services Building D. Tennis Courts E. Cox Stadium IV. Programs A. Intramural Sports B. Sport Clubs C. Group Fitness D. Aquatics E. Informal Recreation F. Faculty/Staff V. Safety & Security A. Use the Buddy System 1. When walking through campus at night, make sure that you leave with another student or fellow employee. Never leave the facilities alone. B. C.A.R.E. 1. The Campus Alliance for Risk-free Environment offers security and assistance to escort from Campus Recreation programs at night. a. Shuttle between 8am-5pm this service is designed to transport you to your car or to public transportation at night. (415) b. Walking Security a security officer can be available to walk you to your car or to public transportation at night. (415) C. Campus Police 1. In the event of an emergency or any situation in which you feel uncomfortable, please contact the campus police department for assistance. (415) D. Communication 1. Your 2-way radio is your primary communication device. 5

6 2. Each of the following facility locations must have a radio on at all times: Gym 100, Gym 147, Swimming Pool, Strength & Conditioning Room and Tennis Courts. NO EXCEPTIONS! 3. All radios should ALWAYS be set on channel #1. 4. The Facility Manager/Building Supervisor on duty will have a 2-Way Radio on them at all times Way Radio Protocol Step Step 1: Send Alert Step 2: Wait for Response Example Gym 148 to Guard Shack..Facility Manager..Ryan..Venice Guard Shack, Go Ahead Step 3: State Need Can you bring a first aid kit to Gym 148 Step 4: Confirmation On my way Note: On any injury or emergency calls heard on the radio, the Facility Manager/Building Supervisor will respond to the location specified for assistance. Any time Campus Police or emergency medical services are called by a Manager/Supervisor on duty, the Director of Campus Recreation and your Program Coordinator must be called and notified once the situation has been handled appropriately. E. Photography and Video 1. Taking of pictures and videotaping of Campus Recreation Department program participants is strictly prohibited unless authorized by the Campus Recreation Department full time staff. All photography and videotaping requests should be made in advance to receive approval. 2. All media, including the Xpress, must have prior approval to do any photography, video, and interviews of participants or staff. In addition, if approved, media personnel must wear the media badge provided by the Campus Recreation Department. 6

7 VI. Codes of Conduct A. Tardiness 1. ARRIVE ON TIME. It is absolutely CRITICAL that you begin your shift on-time. Get to work early in order to give yourself enough time to change and be ready to begin your shift at the scheduled time. Remember, the rest of your staff is depending on you to be responsible. If you are late, that prevents a fellow worker from leaving on-time. If you know that you will be late, call your Student Manager or Program Coordinator in advance to let him/her know. Let others know what is happening. a. Policy First time Write up Second Time Write up & reduction of hours Third Time Possible termination B. Attendance 1. NEVER MISS A SHIFT. In the event that an emergency arises, you are taken ill, or circumstances prevent you from working your scheduled shift, it is YOUR responsibility to arrange for a substitute. When you find a substitute, it is your responsibility to alert your Coordinator of the shift change and place the shift on the whentowork.com trade board. In extreme cases of health emergency, special arrangements can be made. a. Policy First Time Write up Second Time Write up & reduction of hours Third Time Possible termination C. Attention and Surveillance 1. ALWAYS STAY ON TASK. Do not do homework, read, visit with other staff, or leave the facilities unattended while on duty. Your full attention should be on the job at hand. There is more going on than you may think, be aware and be present to help if a situation should arise. a. Policy First Time Write up Second Time Write up & reduction of hours Third Time Possible termination 7

8 D. Dress Code 1. As an employee of the Campus Recreation Department, you are expected to present yourself in a clean and professional manner. All staff on duty must wear the CRD issued staff shirt and CRD badge. Staff shirt and badge should be kept visible for SFSU students, faculty, and staff to see at all times. Men: All male employees may wear black dress or athletic pants or knee-length shorts with dress or tennis shoes. Absolutely no: sweat pants or jeans flip flops and/or sandals Women: All female employees may wear black dress or athletic pants, knee-length shorts or skirts with dress or tennis shoes. Absolutely no: sweat pants or jeans fishnets or see-through clothing mini-shorts or mini-skirts flip flops and/or sandals Any employee not abiding by the department dress code may be written up and/or dismissed from duty. 2. All on-duty staff must be in uniform at all times. No exceptions! a. Policy First Time Write up Second Time Write up & reduction of hours Third Time Possible termination E. Competence and Efficiency 1. Assessments will be conducted regularly in order to determine how efficiently and safely an employee is performing their job function. Poor ratings may result in reduction of hours until performance is improved. 8

9 2. Outside of employee assessments, any employee who fails to comply with rules and regulations or performs in a manner inconsistent with the Campus Recreation Departments policies is subject to the following disciplinary action: a. Policy First Time Write up Second Time Write up & Reduction of Hours Third Time Possible Termination F. Zero Tolerance 1. As an Employee of the Campus Recreation Department, you are expected to present a high level of decorum while on-duty. Committing any of the following violations will result in immediate termination: a. Aggressive behavior (fighting, verbal abuse, etc.) b. Use of derogatory language (race, gender, etc.) c. Intoxication (alcohol, drugs, etc.) d. Theft e. Sexual Harassment f. Abuse of employee benefits and working conditions, including misrepresentation of hours worked g. Any unauthorized tampering or office supplies, file cabinets, drawers, etc. h. Insubordination, including refusal or failure to perform work assigned VII. Scheduling & Payroll A. All employees are required to use our online scheduling system: whentowork.com for all scheduling services. Each staff member will: 1. Select a login and password prior to working 2. Upload their availability into whentowork.com 3. Employees are required to check their schedules weekly to make sure that they are able to work their assigned shifts. B. All schedules will be posted two weeks in advance and can be viewed at any time online. 9

10 C. All sub requests and shift changes must be made online using whentowork.com. No changes are final until approved by the program coordinator. All requests must be made at least 24 hours in advance. Emergency shift changes must be made through the program coordinator. All verbal shift changes must also be reflected on whentowork.com. All schedules will be posted two weeks in advance and can be viewed at any time online. D. All staff links such as: the link to the login for whentowork.com, online pay vouchers instructions, due dates for payroll, and employee handbooks can be found on the Campus Recreation Website. 1. <Go to> The Campus Rec Homepage 2. <Select> About Us 3. <Select> Staff Resources E. Online Pay Vouchers must be completed and turned in by the assigned due date (see handout). F. Paychecks should be picked up from the Student Services Building Room 105 on the 15 th of every month (see schedule). G. Your paycheck will be held at SSB 105 for 5 days. After 5 days, you will need to contact your immediate supervisor for instructions. VIII. Issued Equipment A. Campus Recreation Department Shirt B. Department Identification Badge 10

11 SECTION THREE: STRENGTH & CONDITIONING ROOM ATTENDANT IX. Job Description A. Strength & Conditioning Room Attendant Under the supervision of the Facilities & Informal Recreation Coordinator and Facility Managers/Building Supervisors, the Strength & Conditioning Room Attendant s primary responsibility is to the health and safety of all SFSU students, faculty and staff using the strength & conditioning room. All attendants must be aware of all rules and regulations within the facility. Additionally, they must know how to use all of the equipment in the facility and be able to show participants how to properly use the equipment. They must maintain a professional attitude and the ability to remain alert and focused at all times. The attendant must be assertive and confident when enforcing rules. They must also have the capacity to critically evaluate situations, make decisions, and react quickly to conflict/injury. Additionally, they must demonstrate good communication, interpersonal skills, and the capability to take preventative measures to avoid conflict or injury. Requires: CPR, First Aid, AED X. Duties and Responsibilities A. Duties 1. As a Strength & Conditioning Room Attendant, it is your responsibility to manage all activities in Strength & Conditioning Room. You must be aware of all patrons and what they are doing in order to maintain safety and security. It is your responsibility to: a. Monitor the control desk b. Monitor the strength & conditioning room and all of its participants c. Collect ID cards d. Record ID numbers onto the log sheet e. Report any maintenance required on cardio equipment in the Club Care binder (located on the control desk) f. Answer questions from patrons and provide information as needed (educational materials, sample workouts, health & safety tips, etc.) g. Shows patrons how to properly and safely use equipment through demonstration h. Keep equipment clean and sanitary through routine maintenance 11

12 i. Monitor emergency channels and respond to them as needed (Phone & Walkie-Talkie) B. Communication 1. The main objective of the walkie-talkie is to enhance the communication levels between CRD staff and attendants. The best use for the two-way radio is during an emergency. A CRD staff member can be summoned quickly to a situation and provide the best care in a timely manner. Under no circumstances are the radios to be used for personal use. The walkie-talkie should always be set on channel 1. C. Enforce All Rules 1. It is the Strength & Conditioning Room Attendant s responsibility to know and understand all rules. 2. Strength & Conditioning Room Rules: a. All participants must be a current SFSU student/faculty/staff with valid University issued ID cards. NO EXCEPTIONS. b. Every participant must be in proper gym attire (i.e. tennis shoes, sweats, t- shirt, etc.) c. Obey staff at all times d. Wipe down equipment after use e. No running f. No horseplay g. No Eating, Drinking, or Smoking anywhere in the facility (bottled water is allowed) h. Be courteous and do not monopolize the equipment i. No spitting j. No bags allowed anywhere in the room D. Breaks 1. There are no scheduled breaks during your shift. Bathroom breaks are permitted in an emergency. In such an event, call Manager/Supervisor on-duty and ask them to cover your station while you are away. 2. No food is allowed in the strength & conditioning room. a. Exception: water in plastic bottles is acceptable. 3. NEVER LEAVE THE STRENGTH & CONDITIONING ROOM UNATTENDED 12

13 a. If an emergency arises that requires you to leave the strength & conditioning room, you must first evacuate the entire room. Once all patrons have exited the room, the door must be locked. SECTION FOUR: Procedures XI. Opening Procedures A. GYM 148 Walkie-Talkie: Channel #1 1. Arrive at Gym 148 on time for your scheduled shift and wait for the Manager/Supervisor on duty to unlock the door. B. Check for any hazards which could present a danger to students, faculty, and staff. 1. Chemical spill 2. Noxious fumes 3. Unsafe debris 4. Etc. C. Set-up 1. Lights Light should be turned on once you enter the facility. Switches are located directly left once inside the door. 2. Air Fans should be turned on during hot/humid days or when necessary. Fan switches are located on the west wall next to the attendant desk. 3. Windows Windows along the North side of the room should be left cracked 5 inches (for circulation purposes). Use the window opener located behind the entrance door and can be used to open or close windows as needed. 4. Music/TV Both the stereo and TV must be on at all times during open hours. Patrons may not request to change stations. Music volume is not to exceed a level of 13. The TV volume should always be set to zero. 5. Upholstery Cleaner Check pad cleaner has enough liquid to perform cleaning for the duration of your shift. 6. ID # Log Sheet Attach one log sheet to the clipboard and place it on the desk for use during shift. 7. First-Aid Check first aid kit for readiness. If any items are depleted or missing, notify the manager/supervisor immediately. 13

14 8. Walkie-Talkie Check the device for readiness. Turn on the walk talkie, adjust the volume, and make sure that it is set to channel (1). D. Final walk through 1. Check and make sure that all equipment is in its appropriate storage place. a. Free Weights -stacked on weight trees b. Barbells (black) -on rack c. Dumbbells (black) -on rack d. Swiss Balls on rack e. Medicine balls on rack f. Fitness Dumbbells on storage rack g. Cable attachments on storage hooks 2. Check cardio equipment to make sure that it is all in working order. 3. Wipe down all upholstery and equipment to make sure that it is sanitary and ready or use. 4. Open the door a. Once you have completed all opening procedures, sit behind the attendant s desk and allow patrons to enter the weight room i. Take and record the ID# s onto the log sheet ii. Do not allow them to enter if they have no ID card iii. Cards are to be kept in the card holder on the control desk until the patron leaves the facility iv. Remind students that bags, laptops, scooters, and excessive use of cell phones are not permitted within the weight room XII. Closing Procedures A. 30 minutes before the hour, announce to participants that the facility will be closing in 15 minutes. Let them know that the locker room will be closing on the hour, so if they need to use their locker they should be preparing to leave. B. At 15 minutes before the hour, announce that the strength & conditioning room is closed. C. Remind patrons to return equipment to its proper location (i.e. dumbbells to racks, weights on trees, clips put away, etc.). It is your responsibility to insure that all equipment is put away properly and orderly. 14

15 D. When the last patron has left, lock the door and begin closing duties. Under no circumstances are closing procedures allowed to be conducted while any patron is in the room. 1. Check for any hazards which could present a danger to students, faculty, and staff 2. Turn off Lights 3. Turn off Fans 4. Close and lock all windows 5. Turn off television and stereo 6. Turn off walkie-talkie and place it on the charger 7. Wipe down all equipment 8. Make sure all equipment is properly stored 9. Lock the door E. Give the ID log sheet to the Manager/Supervisor on duty. SECTION FIVE: EMERGENCY PROCEDURES XIII. Emergency Evacuation A. In the event of any emergency requiring the evacuation of the facility, it is the job of the Strength & Condition Room Attendant to organize and direct all participants including student, faculty, and staff out of the endangered area safely. A key part of this task is keeping all participants as calm as possible and avoiding panic as you direct people. A staff that is well organized and prepared to deal with emergency situations and appears calm and confident, will be best able to carry out a smooth evacuation while avoiding general panic and chaos. B. Evacuation Plan 1. When to evacuate: The fire horn in the Gymnasium Building will signal you to evacuate the building immediately. The alarm horn is activated by the building s local fire alarm boxes or by the Department of Public Safety. In emergencies other than fire, the Department of Public Safety uses a voice alarm, by its representative and/or our building coordinators, announcing an evacuation. 15

16 a. GYM 148 The Strength & Conditioning Room Evacuate through east doors leading out of the facility (towards Thornton Hall) XIV. First Aid Situations A. Injury Classification (See Emergency Action Plan Flow Chart For Plan) 1. Superficial Injury: A superficial injury will be defined as a minor scrape or cut, not requiring the summoning of immediate outside medical attention. Basic Pool Rescues without injury will follow the plan of action for a superficial injury. A pool rescue report will be filed in addition to an injury report. 2. Minor Injury: A minor injury will be defined as any injury requiring attention greater than a Band-Aid or a minor scrape or cut, but not requiring the summoning of immediate outside medical attention 3. Major Injury: Major injuries will include all injuries requiring immediate medical attention. If the injured parties refuses medical attention, but such attention is advisable, the accident must still be handled as a major injury. If you feel that an ambulance should be called, call the ambulance. When the paramedics arrive, the patron at that point does have the right to refuse attention. That determination will be best handled between the paramedics and the injured party. B. In an emergency, precautions should always be taken which will protect both the rescuer and the victim from the transmission of disease. The Center for Disease Control (CDC) recommends the following Universal Precautions be used in situations involving contact with blood. 1. Wear latex gloves or vinyl gloves to prevent skin and mucous membrane exposure when contact with blood or other body fluids are anticipated. 2. Place contaminated items in Red Hazardous waste bag and inform your supervisor for safe disposal. 3. If the weight room floor has come into contact with blood or other body fluids clean the area with a small amount of bleach (approximately 3 tsp of bleach). Rinse the floor using hose and paper towels. Dispose of all contaminated items in Red Hazardous waste bad and inform your supervisor for safe disposal. 4. Immediately and thoroughly wash your hands or other skin surfaces after contact with blood. If gloves were worn, remove gloves (by turning them inside out, avoiding contact with any blood) and wash hands. 16

17 XV. Emergency Action Plan 1 st Responder: Recognize Emergency & Act Assess victim and survey the scene for hazards Superficial Injury or Noninjury Pool Rescue Minor Injury Major Injury Provide First Aid Call University Police Department (X8-2700) Evacuate Strength & Conditioning Room Monitor Victim Contact supervisor, send them to wait for police arrival Call Complete Injury Report Provide First Aid & Keep Victim Comfortable Alert on-duty Manager Return to duty Complete Injury Report Provide First Aid/CPR & Keep victim comfortable Inform Supervisor When environment is safe, return to duty 17

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