CONFERENCE SCHEDULE. 7:00 am 8:00 am Registration & Networking Breakfast with Sponsor & Exhibitors

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1 Maryland Chapter 16th Annual Case Management & Transitions of Care Conference September 29, 2018 Renaissance Baltimore Harborplace Hotel Baltimore, MD A M E R I C A N C A S E M A N A G E M E N T A S S O C I A T I O N

2 SEPTEMBER 28, 2018 CONFERENCE SCHEDULE ACMA Maryland Chapter Pre-Conference event. Attendance limited. Must be registered for the Maryland Chapter Conference to attend. Details coming soon! SEPTEMBER 29, :00 am 8:00 am Registration & Networking Breakfast with Sponsor & Exhibitors 8:00 am 8:30 am Welcome Announcements and Chapter Business Meeting Open to All 8:30 am 9:30 am Session 1: Do it Well. Make it Fun. The Key to Success in Life, Death, and Almost Everything in Between 9:30 am 10:30 am Networking Break with Sponsors & Exhibitors 10:30 am 11:45 am Session 2A: Effective Case Management Models: Successful Programs and Outcomes - A Panel Discussion Session 2B: Perinatal Mood and Anxiety Disorders Models for Direct Care, Education, Advocacy, and Community-Building 1.0 Ethics CEs 11:45 am 1:15 pm Networking lunch with Sponsors & Exhibitors, Giveaways 1:15 pm 2:15 pm Session 3A: Integrating Peer Specialists/Coaches in the Opioid Response 1.0 Ethics CEs Session 3B: Physician Engagement: The General and the Specific 2:15 pm 2:30 pm Break 2:30 pm 3:45 pm Session 4A: Hot Topics in Medicare Regulation Session 4B: Common Ethical Issues That Occur in Hospitals 1.0 Ethics CEs 3:45 pm 4:45 pm Session 5: Now What? Turning Endings into Beginnings 4:45 pm 5:00 pm Closing Remarks and Membership drawings CONFERENCE LOCATION Renaissance Baltimore Harborplace Hotel 202 East Pratt Street Baltimore, MD PARKING INFORMATION On-site parking, fee: $29 daily Valet parking, fee: $43 daily Parking garage does not accommodate motorcycles or oversized vehicles-height clearance 6 feet 6 inches. HOTEL ACCOMMODATIONS The Renaissance Baltimore Harborplace Hotel is offering a limited number of rooms at a discounted rate of $189 for the night of September 28th. The group rate is available until all rooms in the block have been filled or until the hotel reservation deadline of August 24, 2018 whichever comes first. To make a reservation, call and request the ACMA group rate.

3 CHAPTER BOARD OF DIRECTORS & ANNUAL CONFERENCE PLANNING COMMITTEE President Janet Blondo, LCSW-C, ACM, CMAC, CCM SW Case Manager Adventist Healthcare Shady Grove Medical Center Rockville, MD President Elect Jacqueline Moore, RN, BSN, LCSW-C, ACM Director, Integrated Care Management UM St. Joseph Medical Center Towson, MD Secretary Suzan Weaver, RN, ACM ED Case Manager George Washington University Hospital Washington, DC Treasurer Edwin Espiritu, BSN, RN, CCM, MCSM Case Management Supervisor UM ST. Joseph Medical Center Towson, MD Theresa Mannix, RN, LCSW-C, CCM Director, Case Management Carroll Hospital Center Westminster, MD Darlene DeFrehn, RN, MS, ACM RN Case Manager Adventist Healthcare Shady Grove Rockville, MD Valarie Barnes, RN MHA, ACM-RN Green Belt-Lean Six Sigma Director of Case Management/Population Health MedStar Southern Maryland Hospital Center Clinton, MD Linda Brittingham LCSW, ACM-SW, CCM Corporate Director, Social Work Care Management Administration Christiana Care Health System Newark, DE Jessica Snoots, LMSW, ACM-SW Care Transitions Social Worker Frederick Regional Health System Frederick, MD Planning Committee Chair Jackie Dinterman, LBSW, MA, ACM-SW Manager, Case Management Frederick Regional Health System Frederick, MD Planning Committee Susan Martin Administrative Coordinator Integrated Case Management UM St. Joseph Medical Center Towson, MD Chuck Gizara, MS, BSN, RN, CCM Director Integrated Care Management Atlantic General Hospital Berlin, MD Tammy Holmes, LCSW-C, ACM-SW Social Work Case Manager Frederick Regional Health System Frederick, MD

4 SESSION 1: DO IT WELL. MAKE IT FUN. THE KEY TO SUCCESS IN LIFE, DEATH, AND ALMOST EVERYTHING IN BETWEEN Ron Culberson MSW, CSP, CPAE Speaker, Humorist, Author RonCulberson.com Nellysford, VA SESSION ABSTRACT: If you ve ever had a boss who was really good at what he or she did but was also fun to be around, you didn t mind arriving early or working late. In fact, you probably loved your job. That s the power of Do it Well, Make it Fun. It s about seeking excellence but making the process of life and work more fun. Based on Ron Culberson s book by the same name, this presentation shows case management staff and leaders how to create a less stressful work environment where people want to work. It also helps them understand that excellence combined with fun and humor can improve productivity, create better working relationships, enhance creativity, change the workplace culture, and lead to the delivery of better services. 1. Recognize that everything is a process and each step in the process can be improved and more fun 2. Manage stress more effectively by changing your perspective and seeing the humor in life 3. Connect and communicate with others more effectively by using empathy, clarity and humor SESSION 2A: EFFECTIVE CASE MANAGEMENT MODELS: SUCCESSFUL PROGRAMS AND OUTCOMES - A PANEL DISCUSSION Heather Kirby MBA, LBSW, ACM-SW Vice President Integrated Care Delivery Frederick Regional Health System Frederick MD Pam Hinshaw RN, MSN, CCM Senior Director of Care Management Anne Arundel Medical Center Annapolis, MD Cathy Hamel BA, MA Vice President, Continuing Care Services; President, Gilchrist Greater Baltimore Medical Center/Gilchrist Hunt Valley MD SESSION ABSTRACT: During this panel presentation, leaders from several acute care hospitals will discuss their case management and care transitions models, outcomes of at least one unique and successful initiative, functions of different roles, caseload size, RN and SW partnerships, handoffs, and rounding practices. Attendees will have the opportunity to submit questions throughout the day. 1. Identify several different case management and/or care transitions models 2. Describe at least one unique initiative that could possibly be replicated in your facility 3. Learn about best practices used to reduce readmissions, PQI s or length of stay SESSION 2B: PERINATAL MOOD AND ANXIETY DISORDERS MODELS FOR DIRECT CARE, EDUCATION, ADVOCACY, AND COMMUNITY-BUILDING 1.0 ETHICS CEs Sara Daly LCSW-C Program Coordinator, Perinatal Depression & Anxiety Outreach Program Sinai Hospital of Baltimore Baltimore, MD

5 SESSION ABSTRACT: Perinatal Mood and Anxiety Disorders (PMADs) -including what is often referred to as Postpartum Depression- are the most under-diagnosed and undertreated complications related to childbirth. Untreated mental health distress during and after pregnancy can interfere with engagement in medical care, jeopardize maternal/infant bonding, negatively impact fetal and infant development, and much more. As awareness of and attention to PMADs grows, many social workers are finding creative ways to support mothers via direct support, public awareness campaigns, education of providers, and state- and national-level advocacy. This workshop will provide a brief overview of perinatal mood and anxiety disorders and explore the goals and evolution of both Sinai Hospital s Perinatal Depression & Anxiety Outreach Program, and the Baltimore-area Perinatal Mental Health Professional Study Group. 1. List at least three specific perinatal mood and anxiety disorders and describe three common symptoms of each disorder 2. Identify at least three resources for families affected by perinatal mood and anxiety disorders local and/or national 3. Describe three ways social workers can improve services and support for pregnant and postpartum women and their families SESSION 3A: INTEGRATING PEER SPECIALISTS/COACHES IN THE OPIOID RESPONSE 1.0 ETHICS CEs Lori Brewster MS, APRN/BC, LCADC Health Officer Wicomico County Health Department Salisbury, MD SESSION ABSTRACT: This program will demonstrate the effectiveness of the use of peers in responding to the opioid crisis. Wicomico County has used method for more than a year with positive results. The outcomes presented show declines in overdose deaths, overdose treatment in the emergency department, as well as, an increase in entry into treatment. 1. Define Peer support 2. Explain why peer support is beneficial 3. Describe benefits of the COAT program SESSION 3B: PHYSICIAN ENGAGEMENT: THE GENERAL AND THE SPECIFIC James Trumble MD, MBA, CHCQM Medical Director, Physician Utilization Frederick Regional Health System Frederick, MD SESSION ABSTRACT: Physician Engagement is a function of satisfaction, interest, and commitment to name a few. We want our interactions with physicians, or any staff, to be fulfilling, so their contribution to case management aspects enhances a patient s stay and care. Research found that socialization, value, respect, and time structure work toward building relationships through communication and trust. Physicians expect mutual respect through good communication as a part of the team, but physicians have barriers as well. Lack of physician engagement is often sudden and associated with burn out and frustration but through collaboration and education in a physician-friendly manner with active listening, professional conduct, and honest discussions, we are able to include physicians as any other appreciated member of the care management team. 1. Learn engagement techniques to have successful outcomes with physicians 2. Understand how your approach can improve communication for better outcomes 3. Discuss best practices to include physicians in processes and in decreasing denials

6 SESSION 4A: HOT TOPICS IN MEDICARE REGULATION Ronald Hirsch MD, FAP, CHCQM Vice President R1 Physician Advisory Services Chicago, IL SESSION ABSTRACT: The stream of new Medicare regulations never seems to stop running saw Medicare Outpatient Observation Notice (MOON) and the resumption of the Recovery Audit Contractor program and the beginning of 2018 saw the removal of total knee replacement from the inpatient only list and the change in the audit program to a more targeted approach. Yet, we are still waiting to see if the Centers for Medicare & Medicaid Services will change the discharge planning conditions of participation. In this session, Dr Hirsch will review the most recent regulatory updates that case managers need to know. 1. Review the regulation changes planned for Optimize their processes for current regulations 3. Better understand the challenges facing case managers in 2018 SESSION 4B: COMMON ETHICAL ISSUES THAT OCCUR IN HOSPITALS 1.0 ETHICS CEs Susan Lyons BSN, MA, MSN, ACNP-BC Palliative Care Meritus Medical Center Hagerstown, MD SESSION ABSTRACT: During this session, we will discuss the failures of substituted judgement. As a group, we will review the distinction between moral distress and an ethical dilemma. We will also examine the contrast between expeditious, problem-focused decision-making and ethical decision-making. You will learn when Maryland Medical Orders for Life Sustaining Treatment (MOLST) works best and when it doesn t. 1. Identify four common ethical issues that occur in hospitals 2. Describe an ethical decision-making model 3. Understand barriers to effective use of MOLST in a hospital setting SESSION 5: NOW WHAT? TURNING ENDINGS INTO BEGINNINGS Ron Culberson MSW, CSP, CPAE Speaker, Humorist, Author RonCulberson.com Nellysford, VA SESSION ABSTRACT: Why are you here? That question helps us answer both immediate questions as well as big-picture questions. This closing general session will be unlike any other session you ve experienced - it will be created throughout the entirety of the conference. Ron Culberson will summarize, in a very humorous way, the learning opportunities that you have experienced during the conference and then show them how to apply those experiences when you return to work. Additionally, he will show you how to adopt a process of life-long learning, by simply being present and paying attention, which will lead to greater enrichment in life and work. 1. Explore the learning opportunities provided by the conference 2. Apply the education to their own work and personal life 3. Adopt a practice of life-long learning

7 WE MAKE REGISTERING EASY! TO REGISTER: Go to and click Register. IMPORTANT: Please use the attendee s address to register, as this is where all communication regarding the event will be sent. PAY: Pay online by credit card or mail a check. If registering but paying at a later time, select pay by check on the payment screen. Checks must include conference and attendee name. PLEASE NOTE: Registration is incomplete until the final confirmation screen is reached. Confirmation is automatically sent to the address used to register. There will be no refunds for canceled registrations; however, fees may be transferred to another participant for the same event. FOR MORE INFORMATION AND QUESTIONS, PLEASE CALL CONTINUING EDUCATION Participants may earn up to the following continuing education (CE) hours: 6.6 Nursing Contact Hours (based on 50-minute hour) 5.5 Nursing Contact Hours (based on 60-minute hour) 5.5 Social Work Contact Hours 5.5 ACM TM NURSING CONTINUING EDUCATION California Board of Registered Nursing (Provider #CEP 15413) District of Columbia Board of Registered Nursing (Provider # ) Florida Board of Nursing (Provider # ) Georgia Board of Nursing (Provider # ) SOCIAL WORK CONTINUING EDUCATION Maryland Board of Social Work Board (Board Authorized Sponsor of Category 1 credit hours) Florida Board of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling (Provider # ) Illinois Department of Professional Regulation (Sponsor # ) Minnesota Board of Social Work (Sponsor #CEP-443) Texas State Board of Social Worker Examiners (Sponsor #4171) New York State Education Department State Board (Sponsor #SW-0486) This CE activity is approved by the American Case Management Association (ACMA) for ACM Certification renewal credits. Attendees are responsible for verifying that the approving organizations listed above are accepted by their state s practicing board.

8 IMPORTANT DATES HOTEL DISCOUNT DEADLINE August 24 EARLY REGISTRATION DEADLINE August 29 LATE REGISTRATION BEGINS September 16 CHAPTER CONFERENCE DATE September 29 REGISTRATION PRICING EARLY REGISTRATION ACMA must receive payment and registration by August 29. ACMA MEMBER... $95 NON-MEMBER... $110 GROUP: ACMA MEMBER*... $85 GROUP: NON-MEMBER... $100 MEMBERSHIP PACKAGE*... $230 STUDENT... $50 REGISTRATION Registration and payment received between August 30 and September 15. ACMA MEMBER... $110 NON-MEMBER... $125 GROUP: ACMA MEMBER*... $95 GROUP: NON-MEMBER... $110 MEMBERSHIP PACKAGE*... $245 STUDENT... $55 LATE REGISTRATION Registration and payment received on or after September 16. ACMA MEMBER... $125 NON-MEMBER... $140 MEMBERSHIP PACKAGE*... $260 STUDENT... $60 *Register a group! Groups of two or more registering together during early or regular registration are eligible for a discount off of the applicable ACMA member or non-member registration fee. Registration and payment must be submitted together and received by the appropriate deadline. **Includes one-year ACMA and chapter membership. EXHIBIT AND MARKETING OPPORTUNITIES AVAILABLE. FOR ADDITIONAL INFORMATION CALL

11th Annual Maryland Chapter. Case Management Conference. Saturday, September 14, 2013 Baltimore Convention Center Baltimore, MD

11th Annual Maryland Chapter. Case Management Conference. Saturday, September 14, 2013 Baltimore Convention Center Baltimore, MD 11th Annual Maryland Chapter Case Management Conference Saturday, September 14, 2013 Baltimore Convention Center Baltimore, MD www.acmaweb.org/md Conference Schedule September 14, 2013 7:00 am 8:00 am