LEADERSHIP PROFILE. Memorial Hospital of South Bend Executive Director, Cardiovascular Services. Prepared by: April G Allen

Transcription

1 LEADERSHIP PROFILE Memorial Hospital of South Bend Executive Director, Cardiovascular Services Prepared by: April G Allen December 2018

2 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 1 Table of Contents Organization Overview 2 Position Summary 8 Goals and Objectives 10 Candidate Qualifications 11 The Community 13 Procedure for Candidacy 14

3 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 2 Organization Overview Memorial Hospital of South Bend Memorial Hospital of South Bend is a community-owned, not-for-profit corporation based in South Bend, Indiana. For more than 100 years, Memorial Hospital of South Bend has provided high-quality health care to St. Joseph County and surrounding communities. Memorial Hospital provides the highest level of newborn and pediatric care, cancer care, trauma care, surgical care and rehabilitation care in the region. Recognized as a leader in St. Joseph County for health and well-being services, the hospital is governed by volunteer representatives of the community guided by a mission to improve the quality of life for the people of our community. Founded in a converted home in 1894 as Epworth Hospital and Training School, the hospital quickly outgrew its residence. A four-story, 50-bed facility opened in Epworth Hospital continued to expand, and in 1954 it was renamed Memorial Hospital of South Bend and operated under parent company Memorial Health System, Inc., which included Memorial Hospital, Memorial Health Foundation, Memorial Home Care, and Memorial Medical Group. In March 2011, Memorial Hospital and Elkhart General announced a merger. That same year, Memorial Hospital purchased the inpatient assets of Madison Center, a local mental health facility. In 2012, it was announced that the new name of the combined health system would be Beacon Health System. Today, Memorial Hospital of South Bend operates 474-beds and is a designated Level II trauma center with net revenue over $500 million. Clinical services include outpatient surgery, family residency program, heart and vascular, cancer, rehabilitation, sleep disorder, sports medicine, radiology, bariatrics, occupational health, clinical research, primary physician care from the providers of Beacon Medical Group, urgent care from MedPoint Urgent Care Centers, and specialized pediatric care from Beacon Children's Hospital, the region's only children's hospital. The hospital also provides patient and family support services, community outreach, and imaging services. Memorial Hospital places a large significance on innovation. Memorial established a dedicated research and development center to address this. The organization collaborated with numerous businesses outside of healthcare in the region to develop standards to manage an in-house innovation program. Results of the organization's efforts include an innovation-teaching lab and retail medicine clinics. Memorial Hospital is not only recognized nationally as a leader in providing high quality care, but also as a leader in innovation, offering new approaches to patient satisfaction and customer service that sets them apart. Awards and Accreditations Baby-Friendly Hospital designation by Baby-Friendly USA Memorial Hospital was named one of the nation's 50 top cardiovascular hospitals by IBM Watson Health Memorial Regional Cancer Center accredited by the American College of Surgeons, Commission on Cancer

4 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 3 Memorial Regional Cancer Center accredited by the American College of Radiation Oncology Memorial Regional Cancer Center demonstrated compliance with the standards of the American Society for Radiation Oncology (ASTRO) Accreditation Program for Excellence (APEx) for a fouryear accreditation of their radiation oncology services. Memorial Regional Breast Care Center designated a Breast Imaging Center of Excellence Memorial Leighton Trauma Center re-verified as a Level II Trauma Center Memorial Hospital given National Research Corporation's Consumer Choice Award Beacon Health System Beacon Health System, established in 2011, serves as the nonprofit parent organization of Elkhart General Hospital, Memorial Hospital, Beacon Children s Hospital, Community Hospital of Bremen, Beacon Health Ventures, Beacon Health Foundation, Beacon Medical Group, and other organizations providing world-class care throughout North Central Indiana and Southwestern Michigan. These Beacon Care Partners provide a variety of healthcare services to the community, ranging from inpatient care to home care, medical supplies, urgent care, pharmacy services and occupational health services, as well as primary care physicians and specialists. Elkhart General Hospital and Memorial Hospital of South Bend, two accomplished medical legacies operating healthcare facilities in Elkhart, St. Joseph and LaPorte counties in Indiana, as well as in Southwest Michigan, have each delivered exceptional and compassionate care for more than 100 years. Located in Bremen, Indiana, Community Hospital of Bremen is a 24-bed critical access hospital serving Bremen and the surrounding communities. The hospital, which employs about 170 associates, contains a full emergency department, diagnostic imaging and lab, surgery, medical/surgical unit, obstetrics, sleep lab, physical therapy and occupational health. Beacon Health System has a revenue of nearly $1 billion and employs more than 7,000 associates and volunteers. The health system operates more than 800 hospital beds that are staffed by nearly 300 employed-physicians and approximately 750 physicians with privileges. Each year, approximately 4,500 babies are delivered at both hospitals. For more than a century, they have partnered to provide exceptional health care. HealthGrades, Inc. and IBM Watson have honored Beacon Health System's community-owned hospitals several times for their outstanding care. In 2016, Beacon Health System and Mayo Clinic announced that Beacon had joined the Mayo Clinic Network, a network of health care providers committed to serving patients and their families through collaboration. Beacon was the first health care organization in Indiana to join the network that allows the system access to the Mayo Clinic knowledge base and resources. Beacon Health System is also a research and education organization, guiding clinical research trials for a variety of illnesses and helping train medical residents in the fields of family medicine and hospital pharmacy. Both hospitals provide training sites for Indiana University School of Medicine at South Bend for third and fourth year medical students.

5 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 4 Beacon Health System's many notable medical and community programs provide world-class, highquality, locally owned care and education. Included among the critical and award-winning services are: Northern Indiana s only designated Children's Hospital Regional Level II Trauma Center at Memorial Hospital Advanced Regional Transport System Helicopter and Ground Breast Imaging Centers of Excellence at Elkhart General Hospital and Memorial Hospital of South Bend A Cardiac Surgery program designated as one of America's 100 best from HealthGrades, Inc. Regional Center for Joint Replacement: Innovative, patient centered surgical options in new facilities to ease surgery, recovery, group exercise and therapy for joint replacement procedures. Memorial Epworth Center and Hospital: Regional psychiatric behavioral health inpatient facility providing care for adolescents and adults. Memorial Radiation Oncology Center is accredited by American College of Radiation Oncology. Memorial Regional Cancer Center is accredited by American College of Surgeons, Commission on Cancer. Beacon Health System is opening Beacon Granger Hospital in summer The hospital, designed as a one-story building with 32,800 square feet, will be located across from Beacon Health & Fitness on the north side of Beacon Parkway. The hospital will contain a full emergency department with 11 beds and sophisticated imaging and diagnostic equipment to quickly diagnose patients. While the majority of patients will be treated and released avoiding hospitalization and following up in a more cost-effective office setting Beacon Granger will also contain eight inpatient beds. Ground was broken on the $25.8 million hospital during the summer of In September of 2018, Franciscan Health and Beacon Health System announced plans to build a small acute care hospital equipped with a 24-hour Emergency Department in LaPorte, IN, adding to the I Street campus where Beacon Medical Group is currently located. The project includes approximately 28,000 square feet of new construction and a 19,000 square foot renovation of the current space. When completed, the entire facility will include 92,500 square feet of space. The new facility will be named Franciscan Beacon Hospital. It will include a full-service, 10-bed emergency department, eight inpatient beds, laboratory services and telehealth connectivity, as well as state-of-theart imaging and diagnostic equipment. For more information on Beacon Health System, please visit: Beacon Medical Group Beacon Medical Group, the most comprehensive partnership of medical specialists in Northern Indiana, comprises the nearly 300 employed physicians, 100 mid-level providers, and nearly 50 convenient practice locations in Indiana and Michigan. The Beacon Medical Group team uses the latest technology and a collaborative approach to support our

6 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 5 patients throughout their healthcare journey. Our team of physicians and specialists use the comprehensive services and resources at Elkhart General Hospital and Memorial Hospital of South Bend to provide our community with a full continuum of care including all aspects of wellness, prevention, diagnosis and treatment. While the names of Elkhart General and Memorial Medical Group practices have changed to reflect the new organization, patients will experience the same level of compassionate care they have come to expect from the skilled caregivers. Beacon Academy Beacon Academy offers Associate and Leadership Development curriculum for over 50 courses that provide the opportunity to learn, grow and develop regardless of the position or level in the organization. Our goal is to ensure that we have the Right Talent with the Right Skills ready at the Right Time. Beacon Physician Leadership Academy provides physicians with the opportunity to enhance and develop their leadership skills through a curriculum designed specifically for the unique roles of our physician leaders who serve Beacon as department, committee and practice leaders. The curriculum is applicable to physicians currently serving in leadership roles, as well as those whose development path will likely position them for leadership roles in the future.

7 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 6 Beacon Strategic Drivers Clinical Excellence: Standardize and clinically integrate for consistent health care outcomes. Achieve outstanding clinical outcomes through enterprise level alignment. Great Workplace: Create a great workplace environment to attract, develop and retain the best talent. Actively shape Beacon Health System s work environment, culture and sense of purpose for all associates and providers. Consumer Friendly Culture: Deliver convenient, connected and coordinated health care. Make every interaction exceptional for patients and customers by creating value through the services provided. Smart Growth: Invest in future health care models with consistent returns to effectively serve the community and successfully meet Beacon Health System s mission. Financial Sustainability: Financial sustainability is essential to achieving goals to meet the Health System s mission. Ensure Beacon Health has the financial resources to successfully serve the community in the short and over the long term. VISION Beacon Health System aspires to achieve: Innovative health care and well-being services of the highest quality at the greatest value Easy access and convenience Outstanding patient experiences Ongoing education involving physicians, patients and the community

8 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 7 MISSION The Mission of Beacon Health System exists to enhance the physical, mental and emotional well-being of the communities we serve. VALUES 1. We put patients at the center. 2. We respect one another. 3. We demonstrate compassion. 4. We operate with integrity. 5. We are trustworthy. OPERATING SYSTEM In order to work together as one system and standardize for efficiency, quality and service, we have introduced The Beacon Way. Each of the six areas represent how we do things and serve as a guide for our successful future.

9 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 8 Position Summary Responsibilities The successful Executive Director, Cardiovascular Services candidate is responsible for developing and overseeing the operational and strategic leadership for the clinical and buisness operations for cardiovascular services delivered at Memorial Hospital. Areas of oversight are the Heart, Vascular and Stroke, to include Cardiology, Endovascular, Stroke, Cardiac Catheterization Lab, Interventional Radiology, Short-Term Stay Unit, ECHO, Stress Lab, EKG Editing, and Cardiac Rehabilitation. The Executive Director will develop the leadership structure and strategic plan, create goals and plans for mission effectiveness, financial management, and ensure there is alignment of the service line with Memorial Hospital and Beacon Health System. The Executive Director is a key member of the leadership team and will report directly to the Vice President, Operations at Memorial Hospital of South Bend. Additional responsibilities will include optimization of the staff to further develop existing programs. The Cardiovascular Service Line has a governance structure, with sub-committees that have operational oversight, to work together collaboratively to make decisions on how to grow the programs. The Executive Director will be part of this governance to ensure each program is functioning at its highest level and meeting its operational goals. The following are the direct reports to this key position with a total of 75 FTE's: Manager Cath Lab, Interventional Radiology and Admitting/Discharge Manager ECHO, Stress Lab and Cardiac Rehab The Cardiovascular Service Line at Memorial Hospital and Elkhart General Hospital brings together a team of fellow trained cardiologists, cardiothoracic and vascular surgeons who are committed to providing the best in heart and vascular care to all of Beacon Health. Some of the services provided are Cardiac Rehabilitation, Cardiac Surgery, Cardiac Catherterization, Electrophysiology, and TVAR, to name a few.

10 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 9 Below is a table with cardiovascular data. Memorial Hospital & Cardiovascular Department # Procedures or Beds Memorial Hospital Licensed Beds 737 Operating Beds 474 Emergency Room Visits 54,623.0 Annual IP Surgical Procedures 3,964 Annual OP Surgical Procedures 8,444 Total Revenue 513,073,541 Total Expenses 423,219,475 Net Income 97,535,198 Cardiovascular Department Total Catheterizations Interventional Cath Procedures Diagnostic Cath Procedures ECHO Procedures EKG Procedures (excludes 15,000 performed in ED) Stress Lab Short Stay Unit CVOR Rooms Open Heart Surgeries Cardiopulmonary Rehabilitation Cardiovascular Catheterization Lab Cardiovascular Ultrasound Lab 3600 stats/year 600 stats/year 1200 stats/year 6100 stats/year 7200 stats/year 2400 stats/year 2700 stats/year 2 rooms 180 stats/year 5770 stats/year 4 rooms + 2 Hybrid ORs 2 rooms Cardiovascular Net Revenue 31,500,000

11 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 10 Goals and Objectives The following goals and objectives have been identified as priorities for this position: Develop strong and positive relationships with leaders at Memorial Hospital, the physicians and staff. This will include working closely with the VP of Operations, senior leaders and leaders throughout Beacon Health System. Work closely with the VP, Operations to understand the structure at both Memorial Hospital and Elkhart General Hospital. Both are very different so a heavy focus on changing the culture between the two facilities to be one culture. Integrate the Heart, Vascular and Stroke network to become more of a system level. This will include building relationships and integrating not only Memorial Hospital, but learning all the Elkhart leaders as well. Develop a vision for the programs that ensures continued success and viability for the future. Identify opportunities to grow cardiovascular volumes. Focus on team development and mentoring across all platforms of the organization. This person will be instrumental in enhancing the "team" culture between the surgeons and staff while providing excellent quality of care. See that physician satisfaction and employee satisfaction scores are trending up. Engage the Cath Lab and Cardiologists and be an advocate for them. Help the physicians and staff have a voice in the department. Establish hospital quality metrics as it relates to cardiovascular services, patient experience and employee engagement. Ensure that the mission and values of the organization are well articulated and supported.

12 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 11 Candidate Qualifications Education/Certification Graduate degree in business administration, health care administration, management or related field. Knowledge and Skills A minimum of ten years of experience in significant administrative leadership position(s), of which a minimum of five years' experience in applicable service line(s) is preferred. Demonstrated experience working closely with physicians, especially program development and/or partnerships is required. Cath Lab and/or Interventional Radiology experience preferred. Extensive executive level experience (CEO or other senior leadership role) in a nationally recognized health care organization with exemplary quality, growth and sustained financial strength. Requires high-level knowledge of Beacon Health System's mission, systems integration, organizational development, managed care, capitation, cost/expense, reimbursement and trends, and their implications upon the service line(s). Requires ability to analyze and communicate relevant data and uses creativity in planning, problem solving, goal setting, and decision-making. Exhibits high energy level; is able to seize opportunities and is action oriented. Requires ability to deal with ambiguity, cope effectively with change and deal with multiple tasks and priorities simultaneously. Also is willing to take risks and to analyze successes and failures for clues to improvement. Demonstrates managerial courage; also provides direct, current and complete feedback to others. Also demonstrates leadership philosophies that are firmly grounded in a team mentality and approach. Exhibits composure and is poised under pressure. Can manage personal stress and deals with frustration in a positive manner. Seeks to find common ground in confrontation. Reflects high professional standards in interactions with others. Listens and values other points of view or opinions. Promotes integrity and trust. Recognizes needs of subordinates and provides resources to facilitate goal achievement.

13 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 12 Leadership Skills and Job Duties Provides quality and financial management for a service line(s) by: Directing quality initiatives, planning implementation and completing evaluations of indicators and results. Utilizing and ensuring continuous quality improvement philosophies, techniques and tools in all aspects of the position that are consistent with the Hospital's collaborative QI plan. Achieving financial and market share targets, in concert with the strategic plan. Exploring creative alternative care settings to achieve highest possible quality and lowest possible cost (best value) with appropriate utilization, case management and emphasis on prevention. Ensuring compliance with all regulating body requirements and standards for areas of responsibility. Provides leadership and effectively fulfills cognitive responsibilities for a service line(s) by: Identifying and developing an overall leadership structure and team for the service line(s). Developing and implementing a strategic and operational plan for the service line(s). At a minimum, the plan should address the following: mission, medical staff development issues, social accountability, access, quality improvement, financial performance, market assessment and analysis, human resources and information management. Facilitate the Heart and Vascular Institute, which integrates physicians into decision making with the service line(s) and significantly involves them in strategic planning and budgeting. Develops and maintains interpersonal relationships by: Communicating and relating effectively with all types and levels of people inside and outside the organization; also demonstrating respect for all and building trust. Evaluating staff performance honestly, fairly and in a timely manner, with emphasis on specific developmental plans for performance improvement and individual employee development. Confronting conflict directly and leading by example to promote an environment in the department(s) and organization that allows for fairness, equality and cooperation. Sponsoring Beacon Health System values through personal leadership and example, incorporating those values into the daily work of the division. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: Completing other job-related assignments and special projects as directed.

14 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 13 The Community The Michiana region is comprised of seven counties in Southwest Michigan and Northeast Indiana. The region is situated in close proximity to local treasures such as Lake Michigan beaches, outdoor activities, arts, culture and sporting events. The area is also a short drive to the north to the outdoor lifestyle havens of Southwest Michigan and Northern Michigan, which provide additional access to the shores of Lake Michigan and inland lakes for additional recreation. Elkhart and South Bend are the two largest communities in the region with a population of approximately 475,000 people within St. Joseph and Elkhart Counties. The community possesses 35+ institutions of higher learning including the University of Notre Dame, St. Mary s College, Holy Cross College, Indiana University and Purdue University, and Ivy Tech Community College with established campus locations providing opportunities for education, training and additional community activity. This area captures the beauty of the Midwest with friendly people, and vibrant communities to blend small town charm with big city attractions. The region boasts strong schools, public and private, at all levels and an affordable cost of living. Recently, the NBC Today Show ranked South Bend, No.1 of the top 10 cities nationwide with the best housing values. This region allows professional and personal interests to align offering a high quality of life. As of the 2010 census, the entire region has a population of 850,000 people. Manufacturing, hospitality and healthcare are the largest industries within the region with Beacon Health System as one of the largest employers in the region. For more information about Elkhart, South Bend and the Michiana region, please visit:

15 Memorial Hospital of South Bend Executive Director, Cardiovascular Services 14 Procedure for Candidacy Please direct all nominations and resumes to April Allen, preferably via , to Information that cannot be sent electronically may be forwarded to: April Allen WK Advisors 295 N. Hubbards Lane Suite 201 Louisville, KY Phone: The Memorial Hospital of South Bend values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law. The material presented in this leadership profile should be relied on for informational purposes only. This material has been copied, compiled, or quoted in part from Memorial Hospital of South Bend documents and personal interviews and is believed to be reliable. While every effort has been made to ensure the accuracy of this information, the original source documents and factual situations govern. All images and logos used in this leadership profile were attained from Memorial Hospital of South Bend and/or are owned by Witt/Kieffer via Getty Images.

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