Clinical Engineering Operations Manager

Transcription

1 Date: March 2019 Job Title : Operations, Clinical Engineering Department : Hospital Operations Location : Waitemata DHB sites Reporting To : General Clinical Support Services Division Direct Reports : Clinical Engineers Functional Relationships with : Internal Management Team Clinical and non-clinical staff Service Operations s Director Hospital Services Director Allied Health, Director of Nursing, CMO, CFO Heads of Divisions Nursing, Allied Health and Medical Asset and Operations Planning Human Resources Finance Occupational Health & Safety Health Alliance Procurement External Other DHBs Contract Service providers/suppliers Regulatory Bodies MBIE / AS_NZS Standards Committee / EWRB / Worksafe / Medsafe Regional/National Planning groups NZIHE / Nat Clinical Engineering s Forum Waitemata District Health Board Clinical Engineering Operations JOB DESCRIPTION - Page 1

2 Our Purpose, Values and Standards At the heart of Waitemata DHB is our promise of better care for everyone. This promise statement is the articulation of our three-fold purpose to: 1. promote wellness, 2. prevent, cure and ameliorate ill health and 3. relieve the suffering of those entrusted to our care. At the heart of our values is the need for all of us to reflect on the intrinsic dignity of every single person that enters our care. It is a privilege to be able to care for patients, whānau and our community, a privilege that is sometimes overlooked in our day to day work. Our standards and behaviours serve as a reminder to us all about how we are with our patients and with each other. Waitemata District Health Board Clinical Engineering Operations JOB DESCRIPTION - Page 2

3 Purpose of the role : Reporting to the General Clinical Support Services Division, the Clinical Engineering Operations will provide professional, strategic and operational direction and oversight in the selection, procurement and delivery of health technologies (i.e. medical devices) and health technology services by developing, organising, directing and managing the overall operation and distribution of resources (staffing, budgets and external contractors, where applicable) in order to deliver a health technology support programme. The position is responsible for managing clinical engineering and health technology activities throughout the clinical equipment lifecycle in compliance with all relevant standards and regulations. In addition, the role will be responsible for providing a clinical equipment pool service. The variety of Health Technology management functions will require regular consultation with clinicians regarding the interface of medical equipment with the patients and with senior management regarding the implementation of these health technologies Strategic management and leadership As a member of the Asset Leadership Management Group, the Clinical Engineering will contribute toward technology strategic planning, business proposals and capital project development as required. Provide leadership to all staff within the Clinical Engineering service, to foster close working relationships with the DHB clinical services. Set the direction for Health Technology Management at Waitemata DHB, which encompasses the full life cycle of medical devices and systems in order to achieve the desired Model of Care in line with the WDHB strategic plan, values and standards. Waitemata District Health Board Clinical Engineering Operations JOB DESCRIPTION - Page 3

4 Construct and monitor departmental Opex Budget and WDHB Short-, Medium- and Long- Term Fleet Capex Plans Write and implement policies and processes to manage all medical devices, mandatory and regulatory compliance, equipment procurement, quality assurance and all other managed medical equipment activities Manage a team of motivated and well trained staff focused on providing the best possible service for safe patient care. Maintain own professional development by attending relevant clinical engineering conferences and national meetings. Be aware of (and apply) current best practice regarding clinical technology management by communicating and contributing to the national network of Clinical Engineering s on current industry developments. Establish and maintain a Clinical Equipment Pool service that facilities the free flow of agreed migratory equipment around clinical inpatient services within Waitemata DHB Operational Management Manage the day-to-day business and operations of the service to ensure that the clinical engineering service is provided in a safe and timely manner. Lead by example; living and demonstrating the WDHB values. Ability to have open, honest and respectful discussions. Open and effective communication to staff and the team at all times Assist in identifying education and training needs, and implement relevant development opportunities for Clinical Engineering staff Waitemata District Health Board Clinical Engineering Operations JOB DESCRIPTION - Page 4

5 Needs are identified for all staff with training plans developed Staff rosters are managed appropriate to the level of service required and to meet the terms and conditions of employment agreements Foster an environment where staff feel supported and valued, encouraging all staff to continuously strive to deliver excellence and build a reputation of quality service Practice at all times in accordance with the infection control standards specified in health service policies and procedures. Monitor and review the department s efficiency and chair regular meetings to review productivity in relation to previous work completion data, future scheduled work assignments, quality assurance issues, new equipment inspections, and any other projects or equipment support requirements. May include management of contracts (technical content and financial value) for external clinical equipment service providers (contract planned and breakdown maintenance) Financial and Resource Management Work with the financial manager in the preparation of the service budget to fulfil operating objectives. Monitor and analyse the services financial and performance results to ensure remedial action is implemented to manage variances from agreed performance and financial parameters. Optimize annual capital purchasing power by identifying opportunities to consolidate purchases (fleet programmes) across sites Waitemata District Health Board Clinical Engineering Operations JOB DESCRIPTION - Page 5

6 and over fiscal years Actively participate in the annual financial planning processes by providing technical input to the Asset and Operational Planning manager and Capex process Work closely with the Asset and Operational Planning manager on the DHB asset/capital plan Continuous Improvement and Quality Management Provide input into business cases and capital expenditure applications Ensure and demonstrate a serious commitment to continuous improvement. Complaints are responded to with any trends being noted and appropriate corrective actions taken. Lead and advocate quality for the service with the development of a quality plan. Work proactively with the Quality team and clinical services with patient improvement initiatives. Ensure up to date documentation of service specific polices and processes are available Risk Management Within a framework of effective and prudent controls ensure key risks are reported, assessed and managed; implementing mitigation strategies as appropriate and/or escalate in a timely manner Ensure compliance with health and safety regulations Statutory & Treaty of Waitangi obligations Ensure the professional and political integrity of WDHB by carrying out all functions in compliance of the Treaty of Waitangi Respect, sensitivity, cultural awareness is Waitemata District Health Board Clinical Engineering Operations JOB DESCRIPTION - Page 6

7 evident in interpersonal relationships. Ensure the service meets all statutory, regulatory and contractual obligations and complies with all WDHB policies and procedures including financial reporting, occupational health and safety and human resource policies. To recognise individual responsibility for workplace Health & Safety under the Health & Safety Act 1992 & Amendments 2002 The Service complies with all guidelines and all other relevant standards as objective measures of service delivery. Support WDHB H&S Culture by: Following, implementing & ensuring compliance of all H&S policies & processes Planning, organising & managing H&S activities directed at preventing harm & promoting wellbeing in the workplace Ensuring a safe working environment & safe working practices through the Safe Way of Working H&S system Support WDHB H&S Culture by: Following & complying with H&S policies & processes & applying them within Clinical Engineering work activities Identifying, reporting & self-managing hazards where appropriate Early and accurate reporting of incidents at work Waitemata District Health Board Clinical Engineering Operations JOB DESCRIPTION - Page 7

8 PERSON SPECIFICATION POSITION TITLE: Clinical Engineering Operations Qualification Minimum Diploma in Electronics or Electrical Engineering and/or Clinical Engineering. Preferred Degree or post graduate qualification Electrical or Health Technology qualification. Experience Minimum of 10 years in a hospital environment Minimum 4 years managing or supervising a team of employees in a healthcare environment Previous experience managing and maintaining clinical equipment Skills/Knowledge/Behaviour Extensive knowledge of a broadspectrum of medical equipment use, maintenance, and life cycle condition assessment Ability to manage and get the best out of a team Highly motivated and results orientated Ability to communicate effectively with clients, and all other health professionals and stakeholders Able to maintain strong internal working relationships As minimum personal qualities plus Knowledge of Health Technology Principles Ability to perform Project Management function Good safe work practice knowledge Good Engineering Principles Knowledge of the Occupational Health and Safe Act Service Contract management Waitemata District Health Board Clinical Engineering Operations JOB DESCRIPTION - Page 8

9 Ability to work autonomously Ability to organise and plan tasks & functions Provide on the job Supervision and Mentoring Ability to prioritise work Customer focused Disciplinary Management skills Financial control and delegation knowledge Report writing and presentation knowledge and skills Ability to plan and manage budgets Waitemata District Health Board Clinical Engineering Operations JOB DESCRIPTION - Page 9