Optimizing Value and Patient Outcomes Through Comprehensive Medication Management. September 18, 2018
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1 Optimizing Value and Patient Outcomes Through Comprehensive Medication Management September 18,
2 Welcome & Announcements Welcome Julie Schilz, PCPCC Executive Member Liaison PCPCC Annual Conference Key Policies to Elevate Primary Care Washington, DC, November 8, 2018 Registration: Members Only Workshop: Investing in Primary Care Advancing a National Strategy Immediately following the PCPCC annual conference, Executive Members are invited to an exclusive workshop on November 9, 2018 Registration: For those that missed it, PCPCC released it s annual Evidence Report in August Advanced Primary Care: A Key Contributor to Successful ACOs View the report: Interested in PCPCC Executive Membership? Allison Gross (agross@pcpcc.org) or visit
3 Panelists Moderator: Julie Schilz PCPCC Executive Member Liaison Mathematica Policy Research Amanda Brummel, PharmD, BCACP Director, Clinical Ambulatory Pharmacy Services Fairview Pharmacy Services Mark Loafman, MD, MPH Chair, Family and Community Medicine Cook County Health and Hospitals Systems Daniel Rehrauer, PharmD Senior Manager, Medication Therapy Management Program HealthPartners
4 Comprehensive Medication Management Services (CMM)
5 Clinical Pharmacy and the Expanded Primary Care Team: The Case for Comprehensive Medication Management > 50 % patients have > 1 uncontrolled Rx sensitive condition < 50% of Rx are taken as recommended $1 harm caused by every $1 spent on Rx use 20% of patients = 80% costs!!! and 5% = 50 Healthcare workforce struggles to find Joy and Satisfaction and the suffering among patients we know!!! Dr. R.U. Compliant
6 Primary Care Struggles & Too Often Fails to Halt Disease Progression Early Chronic Disease High Risk Chronic Conditions Urgently Ill with Advanced Disease 20% cause 80% costs!!! and 5% cost 50% and the suffering among patients we know!!! Healthy Population w/little need for rescue care
7 The Building Blocks of High Performing Primary Care ABSTRACT: Studied exemplar primary care practices to find the essential elements of high performing care: Engaged leadership creating a practice wide vision Data-driven improvement using IT Empanelment, and team-based care Patient-team partnership Population management Continuity of care Prompt access to care Comprehensiveness and care coordination Thomas Bodenheimer, MD, Amireh Ghorob, MPH, Rachel Willard-Grace, MPH, Kevin Grumbach, MD Center for Excellence in Primary Care, Department of Family and Community Medicine, University of California, San Francisco, San Francisco, California ANNALS OF FAMILY MEDICINE VOL. 12, NO. 2 MARCH/APRIL Department of Family and Community Medicine
8 The Patient Centric, Team-based Get to Goal Care Our Patients Need Early Chronic Disease High Risk Chronic Disease Urgently Ill with Advance Disease Comprehensive Medication Management Healthy Population
9 Our Med Management Paradox: Why we Need CMM!!! Early Chronic Disease High Risk Chronic Disease Urgently Ill with Advance Disease
10 Pharmacists are key members of the patient care team. 10
11 11 Change this text in "Header and Footer"
12 Clinical Value Have pharmacists impacted the clinical outcomes of patients? 12
13 Helping patients get and stay healthier Patients with diabetes who were optimally managed by CMM pharmacists 13 Brummel, A. Optimal Diabetes Care Outcomes Following Face-to-Face Medication Therapy Management Services Population Health Management: 2012
14 Clinical Outcomes Diabetes Control Baseline (no MTM) N=370 8 years (no MTM) Baseline (MTM) N=296 8 years (MTM) LDL controlled 70.2% 61.6% 73.9% 93% A1C controlled 52.9% 72.8% 48% 83.5% BP controlled 53.7% 84.1% 54.9% 84.7% Aspirin Use 85.2% 100% 90.9% 100% Not smoking 86.2% 86.6% 89.5% 92.9% Optimal diabetes control 16.5% 37.5% 16.2% 67.1% *Internal HealthPartners data
15 Hypertension Intervention BP Control N=228 Usual Care BP Control N=222 P Value 6 months 71.8% 45.2% < months 71.2% 52.8% months 71.8% 57.1%.003 Effect of Home Blood Pressure Telemonitoring and Pharmacist Management on Blood Pressure Control: A Cluster Randomized Clinical Trial JAMA 2013;310(1):46-56.
16 CMM services resulted in improvement of medication adherence with statins, ACEI/ARBs, and B-Blockers Medication Adherence 16 Brummel, A, Carlson, A. Comprehensive Medication Management and Medication Adherence for Chronic Conditions. Journal of Managed Care Pharmacy 2016; 22 (1);
17 Helping patients get and stay healthier Transitions of Care and CMM 17 Budlong H., et al., Impact of Comprehensive Medication Management on Hospital Readmission Rates, Population Health Management, 2018.
18 Home Visits 18% 16% 14% 30 Day Hospital Readmissions 16% 12% 10% 8% 6% 4% 6% 2% 0% MTM Visit No Visit
19 Economic Impact Do CMM pharmacists impact the total cost of care? 19
20 An average 12- to-1 return on investment in terms of reduced overall healthcare costs. 20 Isetts et al. Clinical and Economic Outcomes of Medication Therapy Management Services: The Minnesota Experience J Am Pharm Assoc. 2008;48(2): )
21 An employer analysis showed that for each $1 of MTM billed costs an average of $8.98 savings of total health care costs occurred. 21
22 HealthPartners Commercially Insured ROI *Internal HealthPartners health plan data
23 Diabetes Pilot Program 97 fewer hospital admissions = $809,000 savings! 199 fewer Emergency Room visits = $157,500 savings! Projected Cost Savings of $967,000
24 24 Humanistic Outcomes Do patients and providers find value in CMM services?
25 Patient Satisfaction 95% of patients agreed or strongly agreed that their overall health and well-being had improved because of CMM 25
26 What are patients saying about MTM? Patient Experience Survey Comments I wish I would have known about this service before. We had a really good talk. I found out a lot. I got all my questions answered and more. I will be telling a lot of people about this. Thanks. 26
27 Provider wellness & joy 95% of providers surveyed were confident in the recommendations of the Fairview CMM pharmacist 27
28 Care Team Value Quotes We all have a different perspective on the patient s needs. Knowing her eyes are on patients meds helps elevate the whole practice. Care Team Clinicians Someone with her skill level, it s easy to involve her with the complex medication regimens. I know she s competent and I can trust her. Clinician/Care Team Interviews and Survey Comments Care Managers My patients love [pharmacist name] and repeatedly request her by name. She has been a wonderful asset to our clinic and has greatly enhanced the care that I am able to provide to my patients. 28
29 29 Change this text in "Header and Footer"
30 30 Change this text in "Header and Footer"
31 What does it look like? CMM practitioner takes responsibility for a patient s drug related needs, and is held accountable for this commitment Focus on a patient s needs and ensuring responsible medication therapy is provided to achieve their goals. 31
32 Critical Components When Implementing CMM Consistent Patient Care Process/Practice Model Understand the role on the team Focus on appropriate populations/hardwire a process for referrals. Find a champion/build relationships 32
33 Reproducible Results Consistent Practice Model What do you need to ensure CMM will be successful? Consistent Patient Care Process Have measurable outcomes Support from leadership/ team 33
34 Wrap Up: Groundwork for Rolling Out a Comprehensive Med Mgmt Bundle for Primary Care Staff Roles: Focus on CMM, not just refills and med recon Patient satisfying, joy in practice and ROI generating, and life saving CMM Medication Reconciliation: Continue v. Optimize v. DEPRESCRIBE Assess Indication, Effectiveness, Interactions (and real world adherence) Refill Process: Establish the Patients Pharmacy Home (Tracking & Formulary) Sufficient refills until next planned visit: not bait for future clinic visits Last refill = schedule f/u visit, (call pharmacy for refills, call us for appointments) Rollout/Ramp up Comprehensive Medication Management Risk Stratified population of focus, and high impact performance measures Pharmacy Staffing Solutions? Pharmacy Training, Expanded Tech roles, ROI, etc.
35 Leave in Action Act to deploy Comprehensive Medication Management in your practice Our patients need disruptive innovators to Get the Meds Right Ask not: What s the least disruptive way I can stay in compliance but rather, How can I partner with pharmacists, payers and others to move our practice from churning volume to generating life saving value?
36 Questions?
37 Additional Information
38 HealthPartners at a Glance Serves more than 1.8 million medical and dental health plan members nationwide Largest consumer governed nonprofit health care organization in the nation Offer an MTM benefit across our population delivered by a network of community based pharmacists Founded in 1957 as a cooperative Integrated health care organization providing health care services and health plan financing and administration
39 An unparalleled continuum of care est. in 1906 PreferredOne health plan 56+ primary care clinics 65+ specialty clinics 7 ambulatory care centers Hospice & home care Medical transportation 40 retail & specialty pharmacies Fairview Health Services Continuum 32K employees, 2.4K aligned physicians Joint ventures (part-owned hospital and clinical services) 10 wholly-owned community hospitals wholly-owned academic medical center (adult and pediatric) 69+ senior housing locations, 4 long-term care facilities and 1 long-term care hospital 35 MTM pharmacists at 46 locations CMM 33 primary care clinics, 12 specialty clinics (Oncology, HIV, Transplant/Nephrology, Pediatric Transplant, Geriatrics, Women s Health, Psychiatry, Adult and Pediatric CF, Rheumatology, Neurology, Weight loss and Pain) 39
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