Kindred Hospital Northeast Patient and Family Advisory Council 2015 Report. Total Responses. # Answer Bar Response % 1 Prior to % %

Transcription

1 Kindred Hospital Northeast Patient and Family Advisory Council 015 Report Last Modified: 10/08/ Hospital Name Answer Total Responses Kindred Hospital Northeast 1. Year PFAC Established 1 Prior to Staff PFAC Contact Name and Title Pamela Bourque, Area Director of Quality 4. Staff PFAC Contact and Phone Pamela.Bourque@kindred.com Our PFAC has (click the best choice): 1 by-laws agreed-upon policies and procedures 3 neither 6. Our PFAC manages itself through (describe in 1500 characters or fewer) :

2 7. Our PFAC recruits new using the following approaches (click all that apply): 1 Word of mouth Promotional efforts within institution to patients 3 Promotional efforts within institution to providers or staff 4 Through existing 5 Facebook and Twitter 6 Recruitment brochures 7 Hospital publications 8 Hospital banners and posters 9 Through care coordinators 10 Through patient satisfaction surveys 11 Through community-based organizations 1 Through houses of worship 13 At community events 14 Other 15 None 8. Describe other recruitment method (in 1500 characters or fewer): 9. Our PFAC chair or co-chair is a patient or family member 1 Yes No 10. Our PFAC chair or co-chair is a hospital staff member 1 Yes No 11. Chair/Co-Chair hospital position title:

3 This question was not answered by the respondent. 1. This person is the official PFAC staff liason 1 Yes No 13. Total number of staff on the PFAC: Total number of current or former patients or family on the PFAC: The name of the hospital department supporting the PFAC is: Quality 16. If not mentioned above, the hospital position of the PFAC staff liason is: Director of Quality 17. The hospital reimburses PFAC for the following costs associated with attending or participating in meetings (click all that apply): 1 Provide free parking Provide meals 3 Provide translator or interpreter services 4 Provide assistive services for those with disabilities 5 Provide meeting conference call or webinar options 6 Provide mileage or travel stipends

4 7 Provide financial support for child care or elder care 8 Provide stipends for participation 9 Provide on-site child or elder care Provide reimbursement for attendance at annual PFAC conference Provide reimbursement for attendance at other conferences or trainings 1 Provide gifts of appreciation to PFAC annually 13 Cover travel expenses to attend conferences 14 Provide other supports 15 None 18. Describe other supports provided (in 1500 characters or fewer): 19. Our catchment area is geographically defined as: the South Shore area and most of the patients are admitted from our local short term acute hospitals and from Boston area hospitals. 0. Race: American Indian or Alaska Native Asian Black or African American Native Hawaiian or Other Pacific Islander White 0% 10% 15% 0% 55% 1. Ethnicity: Hispanic or Latino Not Hispanic or Latino 35% 65%. Race: American Indian or Alaska Native Asian Black or African American Native Hawaiian or Other Pacific Islander White 0% 10% 5% 5% 60% 3. Ethnicity: Hispanic or Latino Not Hispanic or Latino 30 70

5 4. Race: American Indian or Alaska Native Asian Black or African American Native Hawaiian or Other Pacific Islander White 0% 0% % 5. Ethnicity: Hispanic or Latino Not Hispanic or Latino % 6. Our PFAC is undertaking the following activities to ensure appropriate representation of our hip in comparison to our patient or catchment area (describe in 3000 characters or fewer): We serve a diverse population, Spanish, Portuguese, Vietnamese, African Americans, Hispanic, Latino and Asian - Above is a rough estimate of % as currently we do not have % by ethnicity but will work with admissions to have for the future. 7. Our process for developing and distributing agendas for our PFAC meetings (click the best choice): The staff develops the agenda and sends it out prior to the meeting The staff develops the agenda and distributes it at the meeting PFAC develop the agenda and send it out prior to the meeting PFAC develop the agenda and distribute it at the meeting The PFAC has a collaborative process between staff and patients/family to develop and distribute the agenda 6 Other process 7 None 8. Describe the process (in 1500 characters or fewer): 9. Describe the process (in 1500 characters or fewer):

6 30. The PFAC goals set for FY 015 were (describe in 1500 characters or fewer): Develop a communication process for staff to know who they can give pt information to that is easier to use then current process. Review automated billing process that is more user friendly Review staffing criteria that will be used in 015 with committee - ratios Work with Kindred IT /media personnel on website design and information that is family friendly and gives information useful to patients and family Involve council in monthly committee meetings Continue to review quality data measures and performance improvement plans with committee for recommendations. 31. The FY 015 goals were (click the best choice): 1 Developed by staff and reviewed by PFAC Developed by PFAC and staff 3 Neither 3. Our PFAC has the following subcommittees (click all that apply): 1 Government Relations Emergency Department 3 Education and Communication 4 Family Support 5 Policies and Procedures 6 Palliative Care 7 Annual Report 8 Publications 9 Nominations 10 Marketing 11 Behavioral Health 1 Medication Safety 13 Hospital Safety 14 Other 15 None 33. Describe other subcommittee (in 1500 characters or fewer): 34. How does the PFAC interact with the Hospital Board of Directors? (click all that apply)

7 1 PFAC submits annual report to Board PFAC submits meeting minutes to Board 3 PFAC member(s) attends Board meetings 4 Board member(s) attends PFAC meetings 5 PFAC member(s) are on board-level committee(s) 7 Other 35. Describe other interaction (in 1500 characters or fewer): 36. URL/link to the PFAC section of the hospital website: in development currently 37. Describe the PFAC's use of , listservs, or social media (in 3000 characters or fewer): Currently do not use these 38. Number of new PFAC this year: The orientation was provided by: Number of Staff Members Number of PFAC Members The content included (click all that apply): 1 Meeting with hospital staff A general hospital orientation 3 Information on concepts of patient- and family-centered care (PFCC)

8 4 Information on patient engagement in research 5 PFAC policies, member roles and responsibilities 6 Information on health care quality and safety 7 History of the PFAC 8 A "buddy program" with old 9 How PFAC fits within the organization's structure 10 Other 41. Describe other content (in 3000 characters or fewer): 4. PFAC are considered hospital volunteers and therefore (click all that apply): 1 Attend hospital volunteer trainings Require immunizations or TB checks 3 Require CORI checks 4 Other 43. Describe other PFAC member requirement(s) (in 1500 characters or fewer): 44. Our PFAC provides education to our on the topic of patientcentered outcomes research 1 Yes No 45. Accomplishment 1 (describe in 3000 characters or fewer): Establishment of Family support group with of the PFAC 46. The idea for Accomplishment 1 came:

9 1 Directly from the PFAC From a department, committee, or unit that requested PFAC input 47. Accomplishment (describe in 3000 characters or fewer): PFAC were instrumental in encouraging the facility to renovate units, entry way and hallways to give facility a brighter and more friendly presentation to patients and families. 48. The idea for Accomplishment came: 1 Directly from the PFAC From a department, committee, or unit that requested PFAC input 49. Accomplishment 3 (describe in 3000 characters or fewer): Development of a transitional care program where a nurse is assigned a high risk patient discharging to home to assist that patient in their home with medications, appts, etc. 50. The idea for Accomplishment 3 came: 1 Directly from the PFAC From a department, committee, or unit that requested PFAC input 51. Accomplishment 1 (describe in 3000 characters or fewer): Implemented Service Recover program to assist facility with better quality of care outcomes. 5. The idea for Accomplishment 1 came:

10 1 Directly from the PFAC From a department, committee, or unit that requested PFAC input 53. Accomplishment (describe in 3000 characters or fewer): Implemented Family/PT interdisciplinary team meetings within seen days of admission. 54. The idea for Accomplishment came: 1 Directly from the PFAC From a department, committee, or unit that requested PFAC input 55. Accomplishment 3 (describe in 3000 characters or fewer): This question was not answered by the respondent. 56. The idea for Accomplishment 3 came: 1 Directly from the PFAC From a department, committee, or unit that requested PFAC input Total Challenge 1 (describe in 3000 characters or fewer): Recruiting 58. Challenge (describe in 3000 characters or fewer): Trying to schedule quarterly meetings around committee availability.

11 59. Challenge 3 (describe in 3000 characters or fewer): Since Kindred is an LTAC trying to find meaningful agenda items that pertain to our population. 60. Our PFAC provided advice or recommendations to the hospital on the following areas mentioned in the law (click all that apply): 1 Quality improvement initiatives Patient education on safety and quality matters 3 Patient and provider relationships 4 Institutional Review Boards 5 Other 6 None 61. Describe other advice/recommendations (in 1500 characters or fewer): Ways to better communicate with patients/family. Particularly on weekends when that is when most family visit and are looking to speak to someone about their loved ones care. 6. PFAC participated in the following activities mentioned in the law (click all that apply): 1 Served as of task forces Served as of awards committees 3 Served as of advisory boards/groups or panels 4 Served on search committees and in the hiring of new staff 5 Served as co-trainers for clinical and nonclinical staff, inservice programs, and health professional trainees 6 Serve on selection of reward and recognition programs 7 Serve as of standing hospital committees that address quality 8 Other areas of service not listed above 9 None 63. More details about PFAC member activities: Number of Number of Number of List names of above groups Number of Number of Number of serving as List names of above groups List names and number of

12 serving on task forces serving on awards committees serving on advisory boards/groups or panels and number of serving on each serving on search committees serving as cotrainers serving as of hospital quality committees and number of serving on each of participating in other areas of service 4 Advisory Group - Phyllis Holden, John Tlumacki, Deborah Tlumacki, Michelle Pacheco- Tack Force Victoria Furci, Pam Bourque 3 Quality - Pam Bourque, Victoria Furci, Jeanette Petruck 64. The hospital shared the following public hospital performance information with the PFAC (click all that apply): 1 Serious Reportable Events Healthcare-Associated Infections 3 Department of Public Health (DPH) information on complaints and investigations 4 Staff influenza immunization rate 5 Patient experience/satisfaction scores 6 Patient complaints 7 Patient Care Link 8 Joint Commission surveys 9 Hospital Compare 10 Family satisfaction surveys 11 Quality of life data 1 Rapid response data 13 Other 14 None 65. List other public hospital performance information shared (in 1500 characters or fewer): 66. Describe the process by which public hospital performance information was shared (describe in 1500 characters or fewer): Currently we post copies in our family lounge areas. When website is completed this will be included as a link on website.

13 Currently we post copies in our family lounge areas. When website is completed this will be included as a link on website. 67. Our PFAC activities related to the following state or national quality of care initiatives (click all that apply): 1 Healthcare-Associated Infections Rapid response teams 3 Hand-washing initiatives 4 Checklists 5 Disclosure of harm and apology 6 Fall prevention 7 Informed decision making/informed consent 8 Improving information for patients and families 9 Health care proxies/substituted decision making End-of-life planning (e.g. hospice, palliative, advanced directives) Care transitions (e.g. discharge planning, passports, care coordination, and follow-up between care settings) 1 Observation status for Medicare patients 13 Mental health care 14 Other program 15 None 68. Describe other program (in 1500 characters or fewer): 69. The hospital shares the PFAC annual reports with PFAC : 1 Yes No 70. Massachusetts law requires that the PFAC report be available to the public. We (click the best choice): 1 Post the report online Provide a phone number or to use for accessing the report 3 Other

14 71. Describe other method for making the report available to the public (in 1500 characters or fewer): Posted in facility in family lounge areas and on bulletin board.