IllInoIs Chapter Case ManageMent ConferenCe Case ManageMent: IMpaCt on the Care ContInuuM

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AMERCAN CASE MANAGEMENT ASSOCATON 9 t h A n n

1 AMERCAN CASE MANAGEMENT ASSOCATON 9 t h A n n u A l llnos Chapter Case ManageMent ConferenCe Case ManageMent: MpaCt on the Care ContnuuM October 27, 2009 Donald E. Stephens Convention Center Rosemont, L 2-for-1 Registration Offer HOSPTAL CASE MANAGEMENT PRACTCE BASED EDUCATON

2 K e y n o t e A d d r e s s How to Stay Energized in a Changing World Greg Risberg, MSW, CSP President Open Arms Seminars Elmhurst, L Changes in organizations and increasing work demands multiply stress. This hilariously informative session will present useful ideas on how to reduce stress and relax under pressure. Participants will learn how to communicate more effectively, use humor as a stress-reliever, change negative self-talk, and boost their self-care strategies. They will also learn how to achieve more balance in their lives. 1. dentify three elements of genuine communication and three obstacles to achieving it 2. Demonstrate ways of communicating which are more honest yet appropriate to the situation 3. Recognize stress indicators and apply at least three methods of reducing stress in your own lives s e s s i o n 2 A The Nurse s Role in Documentation and Reimbursement Sharon V. Canariato, MSN, MBA, RN Director of Nursing Practice llinois Nurses Association Chicago, L Through charting, nurses hold one of the keys to improved reimbursement for the hospital. There are several key charting conditions that must be accurate. This presentation will discuss several scenarios that are applicable to the hospital in general, as well as some specific to the Emergency Department and to observation patients. 1. Summarize the various payors in the hospital setting 2. Desribe the consequences of noncompliance with billing rules 3. Outline appropriate nursing documentation that can assist in obtaining accurate reimbursement s e s s i o n 2 B Vigilance: The Road to Emotional Sobriety Michael Mark Founder/President Sustenance: Nourishing Body, Mind & Spirit Wheaton, L This session will provide an in-depth look at the 12 step paradigm, including historical overview, practical application and misinformation. The session will focus not just on how to properly guide the sick and suffering both to and through the steps, but how those in helper professions may apply this powerful schematic to their own lives. 1. Distinguish the differences between being physically abstinent and emotionally sober 2. Explain strategies to effectively guide those in need toward the message of recovery 3. Assess the potential unprocessed areas in their own lives and practices, and engage in personal recovery

3 s e s s i o n 3 A When Knowledge sn t Enough: A Daughter s Story Sheila Brune, RN, BS, MS Director of Performance mprovement Quality Memorial Hospital/Hancock County Nursing Home Carthage, L This session presents the speaker s personal story, specifically the death of her father as a result of a sentinel event, and subsequent move to risk management to be an advocate for patients and their families. This approach to risk management and patient advocacy starts with compassion and true empathy, and includes honesty and saying m sorry after bad things happen. Ultimately, the session will summarize the lessons learned from the speaker s personal loss. 1. ncrease understanding of the importance of honesty when bad things happen in healthcare 2. Describe the importance of simply saying m sorry to patients and families 3. Explain the importance of compassion and sincerity in dealing with the aftermath of sentinel events s e s s i o n 3 B Understanding Social Security Disability nsurance Karen Hercules-Doerr, MBA National Sales Director, Consumer Sales & Marketing Allsup Belleville, L This session offers a primer on the federal Social Security Disability nsurance (SSD) process, and will include a thorough description of the SSD requirements and how they contrast with requirements for Supplemental Security ncome (SS). The session will discuss timelines associated with filing, appeal process and long term benefits associated with an SSD award. Participants will be able to effectively evaluate disabled individuals during discharge planning process and facilitate identification of financial resources when an individual is unable to return to work. 1. Define SSD criteria established by the Social Security Admininistration 2. dentify the benefits of filing for SSD 3. Explain the SSD application process, appeal process and timelines associated with filing, and the need for representation

4 s e s s i o n 4 A RAC, MAC, MP and Other Audits: What s the mpact on Care Management? Jeanine M. Tome, MSN, RNC, ACM, CPHQ Chief Clinical Officer Care Management Allscripts Erie, PA The delayed roll-out of the Medicare RAC program has raised many challenges about the role and functions of case management teams in What is the best practice model? How do we ensure compliance with the RAC areas of review, and balance this with other role functions? How do we manage all the additional work generated by the RAC s and other retrospective audit processes? This session will explore the current status of these important regulatory changes, and the implication for case managers as financial and clinical advocates for patients and health care organizations. 1. Discuss status of the RAC program today, at this stage of the 2009 rollout 2. Examine the process and impact on key aspects of the case management roles as organizations work to demonstrate compliance and defend against medical necessity denials 3. dentify key strategies being created to move care management into a proactive position in dealing with the RAC program s e s s i o n 4 B Meeting the New Challenges When Advising Elderly Clients Kerry R. Peck Attorney Managing Partner Peck, Bloom & Koenig, LLC Chicago, L This session will provide information related to asset protection and the elderly in the current economic environment. The discussion will include the best estate planning techniques for the elderly in order to protect their assets as well as their family s well-being in future generations. The session will also teach the warning signs of financial exploitation of the elderly and the steps families can take to safeguard their loved one. 1. Explain asset protection and estate planning for the elderly 2. dentify the warning signs of financial exploitation 3. Discuss how to safeguard the elderly against financial exploitation Complete Conference nformation and Online Registration Available at:

The American Case Management Association (ACMA) is The professional membership association supporting the practice of hospital/health System Case Management with solutions, resources, education, and

5 The American Case Management Association (ACMA) is The professional membership association supporting the practice of hospital/health System Case Management with solutions, resources, education, and advocacy. ACMA chapter conferences provide education on the key issues at a regional level, and the opportunity to network with other area professionals and local Sponsors/exhibitors. ConferenCe LoCation information Donald E. Stephens Convention Center 5555 N. River Road Rosemont, L Phone: Parking information Parking is available for $11 per day (Cash required) in the Rosemont Public Parking Garage located across the street from the Convention Center, behind embassy Suites. Participants can walk from the garage to the Convention Center via a climate-controlled skywalk. (Parking Garage accepts cash only, no credit cards). HoteL accommodations To make a reservation at one of the hotels surrounding the convention center, go to and click on hotels registration information return registration form to: ACMA, West 36th Street, Little Rock, AR or you may fax this form to f you have any questions call ACMA (2262). f you do not receive a registration confirmation via within 10 business days, please contact the ACMA National Office at CanCeLLations must be made in writing and received by ACMA by the cancellation deadline. A $25 administrative fee will be charged for all refunds requested prior to this date. No refunds will be made for cancellations received after the cancellation deadline.

6 C o n f e r e n C e r e g i s t r a t i o n acma illinois CHaPter ConferenCe Name and, if desired, Credentials* (This information will appear on your name badge.) Title and Department* (This information will appear on your name badge.) Facility / Organization* (This information will appear on your name badge.) Business Address* City, State, Zip* (This information will appear on your name badge, except zip code.) Address (Your confirmation will be sent to this address. addresses are not published in Directory.) Telephone Number* Extension Fax Number n * Please check here if you do NOT want this information published in the Participant Directory. n Please check here if you have special needs that may require assistance. indicate attendance PLans n Chapter Meeting n Session 1 (Keynote) n Session 2A / n Session 2B n Lunch n Session 3A / n Session 3B n Session 4A / n Session 4B ConferenCe rates & Payment information EaRLy REgiStRation 2 for 1 offer Pay (1) registration and receive (1) registration free. offer Ends october 2, 2009 REguLaR REgiStRation (Available through October 23, 2009 ) LatE REgiStRation (Received after October 23, 2009) acma Member + 2nd attendee...$140 non-member + 2nd attendee...$220 (ACMA must receive payment and registration for both attendees by October 2, All attendees must be from the same organization and forms and payment must be submitted together by deadline) Paying Registrant: acma Member... $90 non-member...$150 Membership Package*...$225 acma Member...$105 non-member...$175 (*ncludes 1-year ACMA & Chapter Membership. Membership Application required. May not be combined with 2 for 1 offer) total $ Payment method: Please check one option: Visa MasterCard Check (make payable to ACMA) Complimentary (write paying registrants name above) Card Number (total of 16 digits) Expiration Date (mo/yr) V-Code (last 3 digits on back of card) Name on Card (please print): Authorized Signature: registration information on reverse

7 ChApter BoArd of directors & planning Committee Colleen Walker, RN, MS, CCM / President Case Manager, Quality Resource Management Elmhurst Memorial Hospital Elmhurst, L Beth Olson, RN, BSN, ACM / President Elect & Education Committee Chair Program Coordinator, Workman s Compensation & Disability Rush University Medical Center Chicago, L Alison Audet, RN, MS, ACM / Secretary Senior Certification Manager, Case Management Rush University Medical Center Chicago, L Diana Doepp, RN, ACM / Treasurer & Education Committee Member Care Facilitator, Case Management Northwestern Memorial Hospital Chicago, L Henrietta Lubin, LCSW, ACSW / Member-at-Large Sr. Social Worker, Case Management Northwestern Memorial Hospital Chicago, L Dennis Chevalier, LCSW, CADC / Member-at-Large Manager, Health Social Work Care Coordination University of llinois at Chicago Chicago, L Susan Johanson, RN, MS, ACM / Member-at-Large & Education Committee Member Quality mprovement Coordinator, Regulatory Affairs Provena St. Mary s Hospital Kankakee, L Chardell Smallwood, RN, BA, ACM / Education Committee Member Case Manager Case Management Riverside Medical Center Kankakee, L Donna Kolar, RN, BSN, MBA, CCM / Education Committee Member Director Case Management Westlake Hospital Melrose Park, L Ginger Wein, RN / Education Committee Member Care Facilitator, Case Management Northwestern Memorial Hospital Chicago, L important dates Early Registration (2 for 1) Deadline October 2 Cancellation Deadline October 9 Regular Pricing Deadline October 23 Conference Date October 27 Continuing education CE Certificates will be awarded upon completion of the conference. Participants may earn up to 6.6 Nursing Contact Hours and up to 5.5 Social Work Contact Hours. CE credits can be applied toward ACM Certification renewal.

8 Conference Schedule 7:30 am 8:30 am Registration & Networking Breakfast with Sponsors & Exhibitors 8:30 am 9:00 am Welcome Announcements & Chapter Business Meeting 9:00 am 10:15 am Keynote Address 10:15 am 11:00 am Networking Break with Sponsors & Exhibitors 11:00 am 12:00 pm Session 2A Session 2B 12:00 pm 1:30 pm Networking Lunch with Sponsors & Exhibitors 1:30 pm 2:30 pm Session 3A Session 3B 2:30 pm 2:45 pm Transition Break 2:45 pm 4:00 pm Session 4A Session 4B 4:00 pm Closing Remarks West 36th Street Little Rock, AR FRST-CLASS MAL U.S. POSTAGE PA D LTTLE ROCK, AR PERMT #1105

CONNECTICUT CHAPTER CASE MANAGEMENT CONFERENCE

CONNECTICUT CHAPTER CASE MANAGEMENT CONFERENCE AMERCAN CASE MANAGEMENT ASSOCATON 4 T H A N N U A L CONNECTCUT CHAPTER CASE MANAGEMENT CONFERENCE September 23, 2009 Holiday nn Waterbury Waterbury, CT HOSPTAL CASE MANAGEMENT PRACTCE BASED EDUCATON Conference